Samsung India Complaints & Reviews

Dear Sir
I happen to be patriot customer of your Samsung products over the years and always recommend others on quality over other brands available in INDIA have many gadgets in our home from Samsung, phone and two double door fridge, washing machine, But feel really sorry to say that one bad experience with your network channel partner and sub-standard product of Samsung has compelled me to differ on the opinion, we, had purchased a LED UA 48H5100 on 26/6/2014 from R.K VIDEO GANDHINAGAR JAMMU invoice 1459 for rupees 72000/(SEVENTY TWO THOUSAND)
Sir. It's our hard earned money and one always expects that buying any standard product from a reputed dealer and that too a product from an esteemed company like yours, its value for money and would be quality product. In due of just one and half year the screen started getting these cloudy patches around the corners of the LED and huge dusty brown clouded patches on the main screen, on seeing this we rushed our query and complaint to your dealer, which was duly shown with the original bill and we got a very negative response from them,
Firstly they said they can't do anything
Secondly the warranty is null
Thirdly we should directly contact the toll free number
Fourth no two years warranty or guarantee is with the product
Going through mental harassment
So we got in touch with your toll free and registered a complaint which was duly expected by sending concern person to our home last week. But sir even the dealer n the concern person said the same that its due to faulty screen panel, which needs to replace on paying extra 35k, now please see what is the use of buying a product worth 72k an in just 18 month its requirement is extra 35k which 55%of the original buying price.
I am attaching the bill and report along with the pictures of LED with cloudy patches, and would really appreciate if the same issue is resolved without paying or paying a nominal fee as the LED should be under some kind of two years warranty with Samsung INDIA.
Awaiting a positive response
Regards
Kapil khorana

I have bought new samsung smart tv and the day it was installed - we are unable to get commected to the airtel dth.
The details of the tv
Model no - ua49k5570aumxl
Version no - ca01
S/n-0a4d3zsh600723m
I have purchase from
M/s sachdeva sales, date; 23/10/2016
Main road, bistupur jamshedpur -831001
There is no responce and the time line committement from your side.
I want the replacement with new tv having same model as soon as possible.

Regards
Om prakash
[protected]
Om. [protected]@tatatinplate.com

I had purchased samsung led tv (model no. ua32f5100armxl & sr. no. 23473znd802017r) from ciba electronics jamnagar on 21/10/2015.

Screen of said tv had suddenly gone blank on 16/10/2016 & repair request was logged on same day with product request no : [protected].
After two days samsung service engineer visited my house & told me that led panel of tv is damaged and needs to be replaced which would take 3 to 4 days.

After three days i called samsung service engineer (mr. deeman, mobile no. [protected]) & was informed that tv is out of warranty & replacing panel will cost me 15 to 20k rupees.
Afterwards i called ciba electronics & subsequently this warranty issue was resolved & tv was declared as covered under warranty. panel replacement was guaranteed to be completed in 4 days.

Now on 28th october i had to again logged complain with samsung with product request no : [protected] as there was no reply from service centre.

After seeing no response i had mailed samsung care on 1st november & on 2nd november received a call from them with service engineer in line where i was promised by both of them that the t. v would be ready latest by 08th november (mail copy attached).

Till date & after almost a month the issue is not resolved. i have listened number of stories every time i contact samsung care or samsung service engineer who do not even reply properly.
Sir i now request a refund from the company.

I am using Samsung galaxy j7. I give it to the service center on 05/11/2016. On that day they said if any software complaint means they will deliver on the same day otherwise it will take 5 days or up to 7day. So only i give the mobile for service. Because my complaint is simple. when i called them they said that your display is complaint so it will take up to 4 days. 11/11/2016 when i called them they said they didn't receive the parts so it will take up to more 2 days. so today i called them then said today also they didn't receive the parts how many days you will take to send the parts to service center. Deliver the mobile tomorrow itself. Otherwise pls refund my full cash or deliver a new phone.
Complaint reference number: RZ8GBOEW7ED ([protected])
Samsung registration number:[protected]

Sougata Bhowmik

[protected]@gmail.com

[protected]

Alter no [protected]

I lost my samsung J5-J500F smart phone
imei no1
*352672/07/148310/1*
imei no2
*352673/07/148310/9*
Mobile Phone- SM J500FZKDINS

THE LOST MOBILE WAS WITH THIS No=[protected] GORKPUR(UP)
HE SAYS I AM HAVING YOUR HANSET BUT NOT RESPONDING TO MY CALL BUT SENDING SMS FREQUENTLY

PLEASE DO SOMETHING SIR, , , , , , , , , , ,
MY CONTACT NUMBER
P, SHYAM SUNDER
[protected]
[protected]

Lodged a complain 6-7 days back for doing the need full of my samsung t/v, which was not working properly, and after your local stuff namely vishal (contact no-[protected]) one your person namely tanveer (contact no-[protected]) attended & committed to repair within a day for price of new parts of rs.200.00 other than service charges of rs.350.00 but in-spite my several calls, none of person came to remove / comply my complain, due which my family is facing great problem, please look in to the matter & do the needful by tomorrow. r. n. mukherjee

Respected
Again I sand mail already 2mail and 3time talk to your executive by phone he/she assurer with 48 hours your higher executive call me and resolved my problem because I need replacement of my mobile due to many problem all-ready 6/7 time I visit to your service center so I need replacement .
Thanking You
Biswajit Saha
Mob No-[protected]

3rd Reminder,
I, Shardul Bhasin bought an LED from Samsung . The company is good, the set is no doubt good.
However when it was being installed, it was done in a haste and so not done appropriately.
It is not at the right level .But when the installment man was requested he said it cannot be changed now, it can only be done once.
But should he not have redone it so that we find the services of the company also worth appreciation??
Is the customer satisfaction not an important agenda for the company?

Since it's unsatisfactory installation on 26 oct, I have tried contacting many times. But still it has not been rectified.

WHY ?? WHY??
I

I have purchased smart TV model: K5570.
Because of some internal problem TV is not getting to DTH. This is confirmed by service engineer of Samsung.

I have asked the service department to replace TV but they said it is not possible as they don't have the same model TV with them. And they said they will refund the amount that I have paid towards the TV. I accepted for that, but till today I haven't received any amount or any information regarding this.

Dear maa'm /ssir,

I, the undermentioned, have bought samsung galaxy a5 gold mobile set on[protected] from new delhi (india).

The mobile set was given for repairs in running condition to delhi (india) branch in september 2016. however, the same was returned with some frivolous remarks of presence of water for which owner was never responsible.

Owner is a serving defence officer who has been very diligent and careful in handling his mobile.

It is just to make some money and change the entire motherboard, the non existent fault has been prepared and the phone is returned in dead condition. request to kindly look into the matter.

The mobile set is in valid warranty period however the samsung repair store refused to honour the warranty.

Respected sir,
I would like to inform you that my below mentioned mobile phone theft on[protected] sir at travelling train. We already trace in gps show the sevapet in around place. It is my kind request to very important matter in the phone. Using at two sims at the phone. Pls help me.
Imei no:[protected]
Model:a510f-a5 black samsung
No:[protected] (Airtel), [protected] (Reliance jio).
Any information give the below no: [protected], [protected].
G deena dhayal, 83/2 9th street, baba anger, villivakkam, chennai-49.
Thank you

Dear sir,
My refrigerator was working well. there was sound of fan and I complained for it. One service engineer came and he solved the problem of fan and simultaneously told that one pipe is week and it is better to change. we give our consent and he took service charge and Rs500/- extra as advance and changed the pipe. At that time there was no power he told that he will come tomorrow. next anther engineer came and told that and told that previous engineer has not checked it properly now the cooling coil is also leaking and we have to change it. Then he ordered for cooling coil and replaced cooling coil and to our surprise that as the oil was leaked during servicing and now they has to replace compressor as it is also damaged. They removed the coil they have fitted and suggested to by new refrigerator.
One small problem of fan sound was their and due to untrained service engineers now my fridge is totally spoiled and out of service.
Now we are help less and don't know what to do.
PLEASE HELP.
Jaswinder singh cheema,
Regd. Mb No. [protected]

Complaint No.[protected].
Purchase date : 08 May 2015.
Given the complaint and there was no response for few days, and later a person came two days back that is 10 Nov and said there is a leakage in cylinder and will do the needful, But its 48 Hours Gone and till date nithng has happened.My mom is bedridden, and i need the problem to be cleared immediately

Hello samsung,
Please stopping harassing customer. After so many follow ups and complain you people finally arrange one executive to repair my tv but he only came to do time pass and at the end told that i need to pay an amount of rupees 7000 approx. If he will repair. As i told you earlier my tv is only 5 months old and is under warranty period so kindly do the needful from your side. The executive is the same person whom i meet earlier at service center. Kindly assign the task to other executive and repair my led as soon as possible. Since i month you people are make fool to me. Being such a big brand i don’t expect this from samsung. If necessary action is not take urgently from your side the i will fir against the service center violating the warranty terms and harassing me. My service order no. Is [protected].
Looking for your kind co-operation.

Regards,
Lokesh chaudhary
Mobile no: +91-[protected]

I have bought samsung - j2 model - smj200g/dd. As due to display problem i have approached tirupur service center, there is no any physical damage in the mobile or in the display but in the customer care and in the service center also saying if you keep mobile in the pocket the mobile display will get damage. Even though there is problem with the manufacturing they are not accepting and giving warranty / replacement. And very worst dismantle and reassemble.

Bought product on 13/04/16. Door exploded on 06/11/16. Called head office samsung in kolkata, lee road. Engineer came, tested, photographed, videoed, filled forms, i signed and he left saying someone would be in touch i waited all day no one called. When i called i was unceremoniously questioned who i lived with, could there have been a tussle, a child hammering it!!! My integrity as a law abiding senior citizen was being questioned by samsung who do not know me. I am 73 yrs of age. I live completely on my own. What are your staff suggesting to a 73 yr old??? Please feel free to ask block security and neighbours. Being traumatized i found a samsung site and went on chat. A very kind lady promised to pass it on to senior management. Since then samsung kolkata have called me once 8/11/16 at precisely 16.41hrs. And said since the door had been broken by me they will supply a door, but i will have to bear the expenses!! I did not continue the conversation as i knew it was futile and disconnected. Now i have received 2 text messages from samsung call centre saying"order [protected] has been cancelled due to estimate not approved" received a similar one again tonight. Lies!!! Did not speak to him re any estimate. I disconnected as soon as i heard myself being blamed. Please check recorded message. Please!!! Samsung, i'm not even thinking of replacing the door as i can see tiny specs of glass fragments on the rubber washer on the door. I know for a fact that there are glass fragments in the machine. And by the way it is still under guaranteed. I would however like to add here that a mr. Ajay called from delhi to say it was in the hands of the senior management and that i would hear again within 24 hrs. I did. A mr. Singh called, very professional, and reassured senior management will come to a decision soon. He also asked me not to communicate with kolkata. I have not.
Also for your information, i have since googled "exploding front load doors" and there are hundreds. Please go on the site. There are instances of similar experience to mine where they explode while not in use.
I wait to hear from you. Please get in touch with the courteous gentleman who called from [protected]. I am waiting for his call to get to the bottom of this. He had told me this is the first time he has come across such a problem. Just google. It does happen. How u handle it.. Is of course your choice. I am writing because i live by certain principles. Thank you.

I have taken a mobile samsung j5 taken four months back from csd canteen kochi which have been to service centre four times neither they are replacing nor they are behaving properly, they promise me to give the mobile in three days and now after 8 days also it is in same condition. Im going for a vacation for 1 month.
There reference no. [protected]

Hi

In my galaxy s6 there is an app by Samsung which is the my galaxy app. In this app there is an offer for upgrade. Once u select the upgrade option the app checks for the condition of the mobile and gives a price for exchange and directs you to the nearest Samsung smart cafe.

But when I went to the Samsung smart cafe with this information they said they cannot exchange the phone as they have no information about the app nor the upgrade offer.

I highlighted my query to all email ids relevant to Samsung but nobody from Samsung is ready to respond to my query. I wrote to the CEO s desk for which I received a call from them asking for more details about the phone and concern and said they will highlight the same to their sales team. But it's been 5 days now and no reply.

Looks like people in Samsung are clueless about what is going on in their company. Nobody knows about this offer in their build in app.

I am very much dissatisfied by the kind of replies or the approach with which Samsung is dealing with my concern.

My retired parents (who are both senior citizens) are based in Kolkata and are being harassed by Samsung service people. My parents bought a fridge worth Rs 27, 000 in 2012. The fridge is just 3.5 years old and 10 days back it started leaking. We called Samsung's service people and they told us that the thermocole of the fridge is damaged. As a result, they cannot repair the fridge anymore. According to them, the fridge has depreciated by 90% and hence as a company policy they can give Rs. 2, 700 as a fridge price. Note, there is a 10 year warranty on the compressor.
I am based in London and hence cannot do much sitting here. How can Samsung expect people to buy high end expensive appliances from Samsung that might get damaged in just 3.5 years and that too beyond repair? How can Samung's people say that fridge has depreciated by 90% when they are giving a 10 Year warranty on compressor? I don’t understand how this mathematics works.
I have posted on twitter and facebook but all they do is ask the complaint number and post that these people are doing nothing

Dear,
sir.
Mera mob av waranty me tha iske bad bhi service center ne mujhe service dene se inkar kr diya hai,
keypaid me problem ko dikhane gya to wo mob ko rong tarike se open karke netrk ic ko tod diya aur service dene se inkar diya.
so pls you help me
i kindly request you sir.

Ballia service center

ramesh kumar
model no sm-b110e/d
mob-[protected], [protected]