Samsung India Complaints & Reviews

I bought j2 from sumit electronics, alhijrah maszid, palace road, jammu, Jammu and Kashmir, on 15/11/2016 i take a seal packed box i open the box n use the phone at that time i dont this line but at night i see this line and the hole time the phone is in my pocket what is this and did cover this in warranty . N how much time will service centre take to repair the phone.

I have purchased my Samsung Mobile "J26" on 18 September 2016 .The display has been not working properly.I have gone to Customer care office regarding issue & they have told me that we have to pay for these.The mobile have not physically defected but also they are not repairing the phone.I have complaints many times to the customer care but they are not responding properly.The samsung have committed that they will provide the services 1 year.But i am not getting the samsung services as warranty.
Very Bad Commitment of Samsung.
I am a tea seller & mine all works has been stopped because of these issue.

I have purchased a new Samsung j7prime and the phone is having display problem the second day of purchase and contacted Samsung service Centre they refused to change the phone and said that only display will be changed but not mobile they also told to change the mobile but now refusing the same. Job sheet no is [protected] . kindly look into the matter and provide solution at the earliest. I will be highly obliged.

I submitted my tab 3 for check up on 5 nov. No call received from service center regarding estimate to repair device. After 10 days of follow-up and multiple reminders to call back, they didn't respond. I had called the landline of the service center and it is never available. You may check[protected].
Today when i called the customer care and took the number of the store manager, and finally was able to speak with them.

After 10 days of follow-up, they are now saying that the montherboard is damaged and repair cost rs.9058/-. No one called to give an estimate of repair and take confirmation of repair.

How do i have an assurance that the motherboard is damaged when i had submitted the device to check battery and sim slot.

In my two calls to the customer care, they had suggested only damaged sim slot is ordered (Again without my confirmation) and delivered to the center.

Nazneen from the service center talks very arrogantly to the customers.

I had been a loyal samsung user, but this experience makes

From: krishna murthy naidu. C
Sent: 10 november 2016 09:37
To: selva. [protected]@samsung.com
Subject: fw: complaint - samsung refrigerator - km naidu

Dear mr. Selva,

This is subsequent to our tele conversation we had yesterday evening regarding with non functional of samsung double door refrigerator model no rt 39k5518s8/tl digital inverter from reliance digital outlet store no 8887 sahakarnagar vide invoice no 33 - dated 13 may 2016.

Please find the appended below mails for your kind reference and do the needful at the earliest.

Krishnamurthy naidu
Senior manager | embassy services pvt. Ltd.

M: +91 [protected] t: +91.80.6789.0600 f: +91.80.6789.0672 www.embassyservices.in
Manyata embassy business park, n1 block, 2nd floor, orr, nagawara, opp to bel corporate office,
Bangalore - 560 045
Cin: u85110ka1995ptc018887

From: krishna murthy naidu. C
Sent: 09 november 2016 12:23
To: ayesha. [protected]@ril.com
Subject: re: complaint - samsung refrigerator - km naidu

Dear ms. Ayesha,

Just to keep you posted that yesterday evening i had received a call from your service representative [protected] regarding with the complaint lodged and after having a long conversation he asking for the following documents as mentioned below for the closure of the issue and i have shared through whatsup massage to his mobile number and hereby attached for your reference.

1. Id proof
2. Copy of bank cheque leaf.
3. Images of refrigerator, pcb board, condition of the refrigerator, serial and model no

Please get this resolved immediately and arrange for the reimbursement or product replacement with new refrigerator.

Warm regards,

Naidu
From: krishna murthy naidu. C
Sent: 08 november 2016 14:33:34
To: ayesha. [protected]@ril.com
Subject: re: complaint - samsung refrigerator - km naidu

Dear ms. Ayesha,

Gentle reminder...1

Nothing is moving, just getting calls and no plan of action.

Please do the needful.

Warm regards,

Naidu
From: krishna murthy naidu. C
Sent: 05 november 2016 12:42:22
To: ayesha. [protected]@ril.com
Subject: complaint - samsung refrigerator - km naidu

Dear ms. Ayesha,

I had purchased samsung double door refrigerator model no rt 39k5518s8/tl digital inverter from your retail outlet reliance digital, sahakarnagar vide invoice no 313502 - dated 13 may 2016 (Invoice copy submitted to you team) with in a month we noticed that cooling effect of the lower part of the refrigerator failed, started forming of strong ice around the deodorizer the and melting continuously. The water seeping into the body of the refrigerator and as well inside the vegetable tray. (Images attached)

I had made complaint to your outlet help desk and as well to samsung costumer care service. After a week service engineer contact no[protected] with the complaint no [protected] made a visit and done the assessment of the fault and he said “ in this particular model there is a problem with the pcb and mother boards which needs to be replaced by the company with the upgraded version to support the system and he has taken the image of the same and left the place advised us to not to switch on the refrigerator after frequent follow up with the service engineer the response was that he yet to receive the required parts from samsung and finally the same engineer visited and try to replace the defective pcb boards and find one board is not supporting and not compatible with the configuration for the system hence he has taken back the pcb mother board and said will replace the same asap and again he advised us to not to switch on the refrigerator.

Due to this failure i had lost my costly medicines and other perishable items in addition to this i have made three visits to your outlet and has been sent without having any conclusion from your team i am constantly following up with your customer care, service centre, junior & senior officials. But result was zero.
After that i have made another phone call to the customer care centre that the service engineer has not solved my above mentioned complaint and again i had visited you outlet on 4th oct2016 evening to have a final discussion.
I have been working with service industry from last 20 years as an ex –servicemen (Army) it’s your sole responsibility to have a brief discussion with the samsung team since it’s a new product and having manufacturing defect and having under warranty for 10 years.

I want you to arrange for the reimbursement of my refrigerator amount paid to you of rs.40498/- or else product replacement with a new refrigerator.

Towards above losses we request you revert with the immediately plan of action within two days otherwise i will have no option but to knock the doors of consumer forum...

Please find attached images for your ready reference.

Please treat this as most urgent.

Thanking you,
Yours sincerely,

Krishnamurthy naidu
Senior manager | embassy services pvt. Ltd.

M: +91 [protected] t: +91.80.6789.0600 f: +91.80.6789.0672 www.embassyservices.in
Manyata embassy business park, n1 block, 2nd floor, orr, nagawara, opp to bel corporate office,
Bangalore - 560 045
Cin: u85110ka1995ptc018887

On 29/10/16 the said TV which is just a little over 2 years old exploded with a loud noise. though there was no apparent collateral damage, the TV is since not working at all. My complaint no [protected] was attended by a mechanic from HCL (your outsourcing partner). He said I have to spend an amount of Rs.32084 for the part BN96-25240A. Though not under warranty, it is absolutely unfair on the part of the company to expect me to cough up Rs.32084 for a product for which I paid Rs.75000 just two years ago. The explosive noise shows that the product was defective since inception. I seek that the TV be replaced immediately as I am not secured with the product and am scared it may explode and cause damage to my property.

Sir, my wife rama ghatak purchased one samsung microwave oven bearing item code no samce 73jd from ideal home appliances, ambalamukku, peroorkada, trivandrum-695005 kerala (ph[protected]/48) on 31/07/1916 vide invoice no[protected] dated 31/07/16. since purchasing it was not functioning properly. so many request were made with customer care and ideal furniture but they did not bothered. on 16.11.16 mr vinod visited my qtr and changed the panel board and charged rs 3600/ vide receipt no aa 4227 dt 16.11.16 though it was within 1 yr warranty. the shop even didn't provide samsung booklet and total crockery. pl enquire the same and do justice at your end.
Regards
B ghatak
H/o rama ghatak
Qtr no d/1, cisf complex, lpsc, valiamala
Trivandrum, kerala, pin 695547
M [protected]

Company ka admi bolta hai ki abhi replec nahi hoga ? Q bol ta hai ki woranti khatam ho rahi hai. Chutya to mai jull me replec karne bola to nahi kiya. Bhadve logo . Chutya maneging director kaha hai . Chutya ko ye likha hai ye sab dikhana bhadve ko...

Muze mera paisa rifund karo MD ghatya compony ka AC kabhi dekha nahi...or bhi mere rishedaro ko boldunga ki samsung AC mat khari do...

Marathi kalat nasel tar chutya ahe compony kiti call karu ani complent karu AC peksha mala zast khach hotoy...
Mazya ghary voltas cha AC ahe tyala mala ajun kahi problem nay . Ani ha samsung AC 22/12/2015 pasun mala problem detoy ani ajun tasach chaltoy chutya MD tyala ghanta kalel ?

४२०६७९९८९१
४२१४६२१९९३ तारीख २२/५/२०१६
४२१७८२४१०९ तारीख २८/७/२०१६
४२१८५३७७६५ तारीख २८/७/२०१६
३१००५६९६२९ तारीख १७/८/२०१६
४२१९७६५६५७ तारीख १७/८/२०१६
४२२०७०४४०४ तारीख ३१/८/२०१६
२१३७७४३७४७ तारीख १७/९/२०१६
४२२२७३६०४१ तारीख ३/१०/२०१६
काय आहे ही कंपनी ईतकी घटीया कंपनी आज
परंत मी कधी पाहीली नाही. भिक मगी कंपनी आहे ही.
चुकून कोणि ह्या कंपनी चे वस्तु घेऊ नये.
२२/१२/२०१५ पासुन मी कंप्लन्ट कर्तोय पण
आज परंत एसी चालत नाय.कंपनी ने मला काँपर पाईप
बदली करा असे सांगुन माझे पैसे वाया घालव तेय.
हे करून ही एसी नीट नाय चालत.म्यनेजिंग डायरेक्टर चा
नंबर कोनाला माहीत नाय ? कीति चूत्या बनवतात की नंबर नाय.
गांडू आहे का की त्याच्या कडे मोबईल नाय . आरे आज काल
भिकारी पन मोबईल वापर करतो. दम असेल तर MD काँल करावा.
आता मी कंपनी वर कंप्लेन्ट करतोय कंझूमर कोर्टात ?
आसेल MD च्या गांडीत दम तर कर काँल . का बागड्या देऊ
घालायला च्यूतया.माझा नंबर [protected] आहे.

Muze mera paisa refund karo...

I have given my samsung galaxy s6 edge gold phone to one of your service center located in #8/407-1C, Mission Quarters Road, Kizhakke Kota, Opp Navani Apartments, Near Jubilee Mission Hospital, Thrissur, Kerala 680005.when i went there to check the status i came to realise that the service is closed.I tried to contact them, i didnt get any response from there.Thus it is not the right way to deal a constomer and samsung must have to pay it for my loss. I am going to file a case against samsung and its service centers.consider this me as a person who bought a phone and i gave it to service it and the phone is not there now and your service center also.Thanks ...

Dear Sir,

I would like to Samsung get familiar with my situation which happened on 2nd nov 2016 .

On 2nd nov my wife put her Samsung Note 4 on a table at around 11 am, after an hour the Phone got too heated .
It was even hard to touch it .I used a cloth to cover and somehow got the battery out of the phone and kept it like that.

After 2 hours assembled the battery again and switched it ON . Screen was like broken from inside and color went floated (Pics attached)
I switched it off and went to customer care at Bhilai, Chhattisgarh. They advised to talk to customer care on toll free num.They took the details
and assured a call will be made.

I am still waiting today to receive a call from Samsung, but there seems to be no end of my pain.
i am a middle class citizen and bought this phone in EMI of 2135/-. i cant buy a separate phone again. The damage (also it was not a physical ) was not caused by me,
phone can be thoroughly checked from physical damage

You are my last hope, i have approached Samsung on social media also, but till now no response from anywhere
I bought this device in july only and is covered under warranty

Kindly help sir

My num to contact: [protected]

Warm Regards
Anubhav Mahule
​[protected]​

I have purchased 40 inch Samsung k series. It has been a month since I have purchased and I am facing serious issues with the tv. The left panel starts heating up after half an hour of tv being on and the tv switches off and on on its own. I have contacted Samsung customer care 5 times. The dates are as follows 1, 5, 14 and twice on 16. They assigned an engineer by the name of vijay who mentioned that k series is facing the problem and cannot be fixed which I find absolutely absurd. I have contacted customer care again who keep giving me these cliche lines and asked for a senior engineer. I have spent 50 thousand on a tv with pathetic service and regret not purchasing Sony

Today i visit samsung showroom at vellore saidapet branch about my android j7 mobile sensor problem but i ask to service engineer person they simply saying we can't do anything and also they didn't given any prober solution for this.. My question is u can't do anything so why u run samsung showroom also they didn't respond any customer kindly look at my problem

Drum is sounding while washing machine is working. When i shown it to service engineer he told that bushing of backside is cracked and it should be ordered to samsung company only. And it will get 4-5 days. Now 2 months gone even though the part is not get. Service engineer said it will costs 3500.

What is another option to start my machine or how i get services if directly to your company or local arrangement.

Please contact me regrading the matter on following mobile nos.

1) [protected]
2) [protected]

We have purchased samsung a5 2016 model on oct 16th, 2016 from reliance digital electronic city. We have applied screen guard on top of the phone, it also had a mobile case.
On november 10th phone fell down while taking it out form the pocket, screen guard broke and there was a crack inside the phone. But display is working fine.

We approached the stores they told we need to approach samsung customer care, we went to customer care on november 13th, they informed us screen costs 7500.
It was really shocking to hear that the cost for gorilla glass for front panel is 7500 in case if back panel broke its 7500 total 15000. For only glasses.

Rest rs.6900 is cost for the other parts is it?

We would like to get the phone to be replaced.

My name is Tahir Khatri I'm frm mumbai.
I have some touch issue in my samsung grand prime mobile, for that I'm in your santacruz west service center near nanavati hospital.
I take a token for my mobile issue on 1:41pm from 1 hour 30 minutes still there no any announced of my token.
There is 24 counter in this store and worling is only 7 counters.
I this your service.

Sir
Display of my phone (galaxya5) has got damaged on 12-10-16, in the same day i have reported the same to your servicing centre (nath communications, kazhakuttom, trivandrum, kerala), sofar did't get it repaired. pleace take necessary action to eighther get it repaired or not.
Model no sm-a510fzdfxsgh
Complaint recept no 3773 dated 12-10-16 and [protected] dated 1-11-16
Pleace do the needful action
With regards
Anilkumar

I have ben waiting for samsung's response for almost 5 years now. No reply. They promised to replace my unit and they still have not. I put alot of money into this TV thinking and doing my research got to know that Samsung is a people's TV. But withing 6months i had to change the panel and at the end of 6th month the panel became faulty again. The customer care Mr.Praveen Pathak
Customer Satisfaction Team - Support. India
Contact Numbers
MTNL/BSNL Users:[protected]Toll-free)
Others:[protected]Chargeable - To dial, prefix your local STD code)

mind you the screen is far worse than the photo i have attached. Also the speaker has stopped working all of a sudden.

My full mail to Consumer Court post asking samsung.

To The Consumer Court
Raja Anamalai
Chennai

Sir

This is with reference to the Samsung 46D7000 3D LED TV I had bought from EZONE-Chennai-Mylapore on 8.6.12 Receipt No.[protected] for Rs.88500 with 1 Year Warranty but I started getting defective lines on the screen, as a result the vision became very bad. The company promised to replace the Unit Completely if the TV continues with the same problem after the repair is done for which we agreed upon after receiving an E-Mail from Samsung Care which is Enclosed. Now we have THOUSANDS OF LINES on the screen. I have many times called them, Mailed them apart from all this I have also sent legal notice to the Company and they seem not to be bothered about any legal implication and trying to evade responsibility. I hereby Enclose Bill Copy, E-Mail Communication between me and the Customer Support from Samsung. I have been going through mental tension and straining of my vision to see in between Thousands of lines. Please also find latest Photo of thousands of lines on the screen and the arrogance of the company in not even responding to a Legal Notice. I hereby wish to claim Rs.500000 as compensation and a new 46” Series 7 3D LED TV with the full warranty.

Thanks & Regards

Verghese John

I have purchased a 49" samsung led tv model-49k5100 and invoice no.-ri (Cr):-0566 on 10 nov 2016 from raj electronics plaza, kandsar, angul, odisha. At the time of purchase the salesperson did not open the packet as it was explained that it will be opened by the service person. So n 11th nov while the service person checked the product it was found that the packet is not company sealed, it is re-packed. Also the tv is a defective one as it is displaying a black screen with a white broad line, so the service person left without installation. As per the shop it will be changed by a new one but it will take time of more than 15 days, so iam waiting for the solution even if purchasing a branded new tv.

I had purchased a S7 Edge handset for my wife, the front of which incidentally got broken . We deposited the same at MAA communication service center for repair . almost after 2 weeks later we were told that the part is not forthcoming so we should deposit the accessory along with the blank crossed cheque as the refund will be made . this took another 10 days and in the meanwhile hoping that the money will be credited we purchased a new S7 Edge phone. one week after the purchase we have been told telephonic ally by MA communication that the phone has been repaired and we should collect it after paying the cost of repair. i spoke to the customer care and i was promised that somebody of complaint department will speak to me within 48-72 h but nobody ever called. Finally i called up again after 7 days and i was told to collect the phone as same has been told to him by the concerned authority . No number was given to me to speak to. This is a gross violation of a consumers right and i would not stand to it pl proper justice be given to my case.

I pushkar ([protected]) regret to say that a big company like you (Samsung india) is badly treating your coustomers. I had submitted my galaxy note 7 on17september 2016in new delhi okhla phase 2 samsung centre, it has been 2 months since. I submitted my mobile still i dont recived my refund, your service are poor. I am a samsung user but i regret to say that in future. I wont use samsung mobiles or any samsung products, company like apple is far better then you, they know how to treat their coustomers. Please resolve my problem.
Thankyou.