Samsung India Complaints & Reviews

I have purchased samsung front load washing washing machine 2 and half years back and the mother board itself got damaged. When samsung was contacted, they asked for rs 6500 which is a huge amount. It is pathetic that for the machine which is just 2 and half year old, mother board itself is damaged and company wont replace it. What is the quality of the samsung washing machine then? I want the money to be reimbursed? I want the people to realise the cheating i want to proceed further and expose the issue to the public.

Gouri Shankar Bill no.[protected] Samsung on8 submitted at service center Okhla due to home key not working. Since 8/12/16 there is no response about phone. Always said material not available, repair pending. In a reputed company like this problem are very shameful. Either repair or replace the mobile. The company is cheating on the people of India.

My Phone is in warranty but service center says that it is out of warranty due to water,
while this is wrong statement by service center reality is that there is no water case,
service is very bad

please so needful as soon as possible.

Note. if this problem is not solved soon than I will go to consumer forum and file Case against company and service center.

Narendra
[protected]

Samsung promised that samsung galaxy s7 edge is a water resistant. Yesterday i went out to talk suddenly rain came and at the same time i got a call from my friend, i lift the call and i am talking to him after a few minutes phone got switched off. I am having a trust that this is a water resistant phone and nothing will happen to my mobile and later when i checked its not getting on and today morning i went to samsung service center and same problem i have explained to them. They are telling that for this kind of water damage waranty is not applicable.

Now my question is
For small raining only the mobile phone was damaged. How ipv4 and ipv6 is certified if the problem is coming like this?

Please help on this issue.

Thanks,
Chaitanya krishna v

Dear sir,

With reference to my bill number [protected]. As per my previous discussion with customer care executive, my cheque has been approved on 26/10/2016 also it got dispatched. When i talk this issue today i got insufficient information regarding dispatch and delivery date also i got ref no [protected]. The process is taking to much time & creating inconvenience. I want to know exact status also tentative date of delivery of my cheque. Also request you to resolve this query as earliest as possible.

Regarding
Rijavan farade
Mobile: [protected]

I hv Samsung Galaxy Note 4 but there is no Volte update available. One of my friends hv same phone but he is having Volte update. I tried to update it manually but it shows that my phone has latest update. I tried to call the customer care but unfortunately they didn't respond. I want some help for this issue. Plz help me out.
With regards FIRDOUS AHMAD.
Plz do reply here or at firdous99.[protected]@gmail.com.
Thnx

Hey i am using samsung galaxy e 7 hand set, that samsung said that this phone sim 1 slot is 4g/lte/ compatible, but when i tried to use 4 g that was not working, even i checked with customer care of my phone network they informed me that your phone is not 4 compatible.
How can it possible if on your officially site specification of that hand set is showing that yes sim 1 slot is 4g compatible then why it is not working.
I need solution of that please help me.!!

Hi team,

I had this display lines issue in my device which purchased in the month of april 30th 16, 2 month back i started facing this issue. I contacted samsung service center with complaint no [protected], they informed that this display will be replaced, i requested to process replacement as its brand new device and worth 57000/- and i have seen in service center there were 5-6 device laying with the same issue and service person confirmed this this model has manufacturing defect, but they did not listen. I have requested everywhere possibly i could. Finally i lost my hope and informed to get the display replacement.

When they returned after service i have identified that they have made a major scratch on camera and heart rate sensor. Which i informed them before signing on job sheet and wrote on that as well.

Again after a person named suresh from chinnai headquartered called me and understood the issue and requested me to hand over the device again for back cover replacement, which again i requested to repalce it as i do not want to go again the same procedure and it is a gift to my wife for anniversary and dont want this repair again and again, but they did not agree and again took for repair and handed over back in
Days.

This time a person who came to deliver my device had other same model with him, so i compared the display clarity with mine and i saw there is lot of difference in display clarity as mine shows gray or orange in color and other more white background. After that i again checked with my friends mobile there also same. My mobile device clarity is not that up to the mark as others.

I reported this again with mr. Suresh, he told that there is display version variation difference which is not acceptable as i am comparing same model, same brand and same everything then how come that there is a difference in display version and if so then who asked them to install different version of display. I wanted the same everything and they have to put the same not less quality product.

Please help me here to get the justice and its harassment they are giving me as its been 2 months my case is pending and they are making me roam around. This is a gift to my wife for anniversary and i never expected this to happen.

Its a low quality display they replaced with.

I purchased my samsung galaxy j2 on 31 dec 2015
After a week i got a complaint in my mobile not in working properly.
I went to samsung service center 280/1120, city centre, near subam silks, saradha college road, salem, tn 636016
I went several times same complaint. Now they charged rs. 947 but my warrany still in live not expired.
No proper response from the service center.

My galaxy note 7 phone will be submitted on 4th October. for replacement that time note 7 issue will be battery charging upto 60% and then Samsung said recall of note 7...so I again visited to customer care centre then I said what was the next procedure . so they said submit your phone and all accessories and then your refund will be in 15 days ...so I was ok for that information...but still I dont have money back till 19 November 2016 ...so what should I do...I want my money back in few days...I have lots of problem faced because of I dnt have any other smartphone...I visited care centre 4 times in month and I call 15 times approx Samsung India care centre but they always said your process is ongoing wait 2-3 days..i have already submitted phone last 45 days and they should nothing...what should I do.

Dear sir,
I purchased a samsung led tv of 40 inches in 12 FEB 2014., Its been only 3 year since I purchased the tv.
Suddenly there has been faults regarding the display of the tv. A black shadow appears along the one- third part of the screen causing a huge inconvenience .and power pluck is going damaged.
After having a conversation with one of your help centers I was told that the display causes 32, 000 rs.
And many of my kins and friends have spoken of the same problem appearing their samsung 40 inch led tvs.
I have been a fond consumer of samsung products until now when I have been cheated and misguided by your company regarding the quality of the product
and also the service provided by your help centres. And after purchasing an expensive your services for repair are also expensive which in any way does not go with the needs and services to the common man. Now buying Samsung products seems like a very big mistake. And I am not the only one who has a complaint regarding the faulty display in your television. I am highly dissappointed with your services. Please see to it that you are actually taking measureout s to fix our problems and not just make false caims. It would be highly kind of you to do something about this problem regarding my television and for once prove yourself to be giving worthy services at moderate costs. kindly refund my money i dont need tv at all either i will complaint to consumer forum
. Thank You
Yours sincerely
krishan mohan trivedi
[protected]
288 shiv ktra road
kanpur
up

I gave my product (tab 2 P3100) for service, which was not switching on. After the service, the staff returned it back claiming they had fixed the issue and updated the system software. I paid the service charges. But, I found software update was not done and even I couldn’t charge the set. Later I found the problem is with the data cable not with the set. I returned to the service centre to enquire about this mal practice, now they changed their stand that they had fixed some hardware. When I asked about the billing details, they even refused to provide bill. This is the fraudulent act.
The details of the acknowledgment slip is attached

Dear,
As pare telephonic(10 times, mail-7 time) conversation of your executive last 8dayes continu he/she asuear me within 24hours your higher executive call me and resolved my problem but still no body call me.i request if possible please resolved my problem, and replace my phone
thanking you
Biswajit Saha
Mob No:- [protected]/[protected]
Mail Id :- sahari.[protected]@gmail.com

Sir
I had purchased a Samsung J7 mobile phone of 2015 model on 18 May 2016. On 12 August 2016, the mobile phone had shown a defect on display " the display of mobile not opened". I had shown the phone to Samsung customer care of Jaisalmer, Rajasthan on Augst 2016, the customer care of Jaisalmer resolve the problem. But on Oct 16, the same problem in my phone occurred that display of phone not open... I took the phone at Ambala, Haryana Customer care and resolve the same... But on 15 Nov 2016 the same problem I have been again faced in my Samsung J7 phone... Total 3 times for non opening of display in my Samsung J7 phone since July 2016 I have been faced. Please intimate the permanent solution...

I bought Samsung galaxy j7 on 1st of June 2016.Just after 4 months i am facing display flickering problem in my device. So i submitted my phone in service centre on 10th of the November regarding the same .but till today i did not get any call regarding my phone's status and when i tried to contact service centre no one is answering the call ..its pathetic service
Samsung service centre near NANAVATI HOSPITAL

I bought j2 from sumit electronics, alhijrah maszid, palace road, jammu, Jammu and Kashmir, on 15/11/2016 i take a seal packed box i open the box n use the phone at that time i dont this line but at night i see this line and the hole time the phone is in my pocket what is this and did cover this in warranty . N how much time will service centre take to repair the phone.

I have purchased my Samsung Mobile "J26" on 18 September 2016 .The display has been not working properly.I have gone to Customer care office regarding issue & they have told me that we have to pay for these.The mobile have not physically defected but also they are not repairing the phone.I have complaints many times to the customer care but they are not responding properly.The samsung have committed that they will provide the services 1 year.But i am not getting the samsung services as warranty.
Very Bad Commitment of Samsung.
I am a tea seller & mine all works has been stopped because of these issue.

I have purchased a new Samsung j7prime and the phone is having display problem the second day of purchase and contacted Samsung service Centre they refused to change the phone and said that only display will be changed but not mobile they also told to change the mobile but now refusing the same. Job sheet no is [protected] . kindly look into the matter and provide solution at the earliest. I will be highly obliged.

I submitted my tab 3 for check up on 5 nov. No call received from service center regarding estimate to repair device. After 10 days of follow-up and multiple reminders to call back, they didn't respond. I had called the landline of the service center and it is never available. You may check[protected].
Today when i called the customer care and took the number of the store manager, and finally was able to speak with them.

After 10 days of follow-up, they are now saying that the montherboard is damaged and repair cost rs.9058/-. No one called to give an estimate of repair and take confirmation of repair.

How do i have an assurance that the motherboard is damaged when i had submitted the device to check battery and sim slot.

In my two calls to the customer care, they had suggested only damaged sim slot is ordered (Again without my confirmation) and delivered to the center.

Nazneen from the service center talks very arrogantly to the customers.

I had been a loyal samsung user, but this experience makes

From: krishna murthy naidu. C
Sent: 10 november 2016 09:37
To: selva. [protected]@samsung.com
Subject: fw: complaint - samsung refrigerator - km naidu

Dear mr. Selva,

This is subsequent to our tele conversation we had yesterday evening regarding with non functional of samsung double door refrigerator model no rt 39k5518s8/tl digital inverter from reliance digital outlet store no 8887 sahakarnagar vide invoice no 33 - dated 13 may 2016.

Please find the appended below mails for your kind reference and do the needful at the earliest.

Krishnamurthy naidu
Senior manager | embassy services pvt. Ltd.

M: +91 [protected] t: +91.80.6789.0600 f: +91.80.6789.0672 www.embassyservices.in
Manyata embassy business park, n1 block, 2nd floor, orr, nagawara, opp to bel corporate office,
Bangalore - 560 045
Cin: u85110ka1995ptc018887

From: krishna murthy naidu. C
Sent: 09 november 2016 12:23
To: ayesha. [protected]@ril.com
Subject: re: complaint - samsung refrigerator - km naidu

Dear ms. Ayesha,

Just to keep you posted that yesterday evening i had received a call from your service representative [protected] regarding with the complaint lodged and after having a long conversation he asking for the following documents as mentioned below for the closure of the issue and i have shared through whatsup massage to his mobile number and hereby attached for your reference.

1. Id proof
2. Copy of bank cheque leaf.
3. Images of refrigerator, pcb board, condition of the refrigerator, serial and model no

Please get this resolved immediately and arrange for the reimbursement or product replacement with new refrigerator.

Warm regards,

Naidu
From: krishna murthy naidu. C
Sent: 08 november 2016 14:33:34
To: ayesha. [protected]@ril.com
Subject: re: complaint - samsung refrigerator - km naidu

Dear ms. Ayesha,

Gentle reminder...1

Nothing is moving, just getting calls and no plan of action.

Please do the needful.

Warm regards,

Naidu
From: krishna murthy naidu. C
Sent: 05 november 2016 12:42:22
To: ayesha. [protected]@ril.com
Subject: complaint - samsung refrigerator - km naidu

Dear ms. Ayesha,

I had purchased samsung double door refrigerator model no rt 39k5518s8/tl digital inverter from your retail outlet reliance digital, sahakarnagar vide invoice no 313502 - dated 13 may 2016 (Invoice copy submitted to you team) with in a month we noticed that cooling effect of the lower part of the refrigerator failed, started forming of strong ice around the deodorizer the and melting continuously. The water seeping into the body of the refrigerator and as well inside the vegetable tray. (Images attached)

I had made complaint to your outlet help desk and as well to samsung costumer care service. After a week service engineer contact no[protected] with the complaint no [protected] made a visit and done the assessment of the fault and he said “ in this particular model there is a problem with the pcb and mother boards which needs to be replaced by the company with the upgraded version to support the system and he has taken the image of the same and left the place advised us to not to switch on the refrigerator after frequent follow up with the service engineer the response was that he yet to receive the required parts from samsung and finally the same engineer visited and try to replace the defective pcb boards and find one board is not supporting and not compatible with the configuration for the system hence he has taken back the pcb mother board and said will replace the same asap and again he advised us to not to switch on the refrigerator.

Due to this failure i had lost my costly medicines and other perishable items in addition to this i have made three visits to your outlet and has been sent without having any conclusion from your team i am constantly following up with your customer care, service centre, junior & senior officials. But result was zero.
After that i have made another phone call to the customer care centre that the service engineer has not solved my above mentioned complaint and again i had visited you outlet on 4th oct2016 evening to have a final discussion.
I have been working with service industry from last 20 years as an ex –servicemen (Army) it’s your sole responsibility to have a brief discussion with the samsung team since it’s a new product and having manufacturing defect and having under warranty for 10 years.

I want you to arrange for the reimbursement of my refrigerator amount paid to you of rs.40498/- or else product replacement with a new refrigerator.

Towards above losses we request you revert with the immediately plan of action within two days otherwise i will have no option but to knock the doors of consumer forum...

Please find attached images for your ready reference.

Please treat this as most urgent.

Thanking you,
Yours sincerely,

Krishnamurthy naidu
Senior manager | embassy services pvt. Ltd.

M: +91 [protected] t: +91.80.6789.0600 f: +91.80.6789.0672 www.embassyservices.in
Manyata embassy business park, n1 block, 2nd floor, orr, nagawara, opp to bel corporate office,
Bangalore - 560 045
Cin: u85110ka1995ptc018887