Samsung India Complaints & Reviews

Hi, I have submitted my Samsung mobile J7 to Samsung care center ghatkopar Mumbai 40086 on 4-Nov-2016 due to display blinking. The handset was in warranty period. I didn't get any response from service center. I have tried calling on their landline no but, they didn't receive call also MTNL landline was not working. Then they ask me to submit the original bill and box of mobile to the service center. I have submitted all the documents. On 24-Nov-2016 they said they will exchanged my handset. It will take 10-days more. The was they are working and talking is very rude. They didn't know the value of customers time. Kindly do the needful as soon as possible.
I didn't get my handset yet, Its around one month now.

Hello sir,

Name - nilesh ambadas dhage
Email - [protected]@gmail.com
Number - [protected]

My phone flicker when brightness is decrease. Your customer care send some step to resolve this problem this trying this step my phone problem not resolved. Last time i visited service center they said there is problem in display. Unfortunately my phone warrenty finish 2 month ago and your service center employee said 4500/- for repairing for this problem. I am purchase samsung galaxy j7 because of your brand but right now i am facing this problem, could you help please. I hope you are resolved my problem.

I have attached video of this problem please give me proper reason why this happen and repaire my phone as early as possible. Please connect me as ealry as possible.

Thanks
Nilesh

Samsung mobile - j500fzddins (modelname)

samsung bill complaint no. - [protected]

i have given my mobile on 03.11.2016 at 17:39pm in samsung care at silvassa centre dadra nagarhaveli state.

Firstly samsung care person naming darshan (boy) told that the handset will get ready on 12.11..2016 after 15:00pm anytime handset will get delivered, but when i reached on that day 12.11.2016 the samsung care centre person refused to give my handset and told me to come on 19.11.2016 after 15:00pm as it was not repaired, i thought might be some critical issue in mobile, so he is refusing and i too admited to come on next saturday 19.11.2016.

On 18.11.2016 friday a call came from [protected] name aniket working in samsung care, saying me that still your handset is not repaired, your handset will repaired and get deliver on 26.11.2016 saturday after 15:00pm, so today (26.11.2016) i (siddhesh bane - mobile owner) called aniket (customer care employee) on his given mobile number [protected], 22 times he didn't receive my call and i given him full ring no miscall i have done, but he neither received nor cut the call, in between he received some other call too on his mobile because i found his number waiting for 1-2 minutes, but when again i start calling him he again not receiving my call till, after 4-5 minutes again i tried to call him then he received my call and telling me, " your mobile still not repaired today also, you come on 6 december 2016 after 15:00pm." this time i scold that person too and ask for written commitment about my delivery of handset, but he refused to do that.

What the rubbish answer i daily get for my handset, thats why i complaint.

Samsung care is very irregular, careless, worst deliver repaired time allotment of handset,
no trust at all on this samsung care totally worst words come for it .

I want my handset repaired as soon as possible,

kindly ask them to repaired my handset and stop bullying peoples those trustfully use there material,

i want indian consumer complaint to punish samsung care for no sincereness in their work and for bullying peoples.

Hope i will get positive response soon.

I have attached acknowledgement of samsung care which they give me during i placed my mobile for repairing on 03.11.2016

I bought samsung a5 last year in december. I have been using samsung since years now & have always recommended people to use it. But then i have had pathetic experience with almost every samsung phone i used from past few years. Their displays are not easy to handle & break even when you least expect them to. This has happened more than twice with my s4 phone, i had to spend 6.5k each time to get this rectified. Still when i thought to change my phone i went for a7 & a5 both. My a7 had display issues, which i got resolved again paying close to 7k, now this time my a5's display is gone too. Probably this is the last samsung phone i m going to use ever. Thought to escalate it & let you all know about the bad experience i had with you all.

My self karthik am from karnataka i have some problem (issue) for samsung service center hubli i have 1 samsung galaxy s3 mobile and some problem in my handset thats why i go to samsung service center but samung executives are very rood and misbehave with me and creates a some problem scam me so plz solve my issue it's my humble request. thank you.

Hi
I have bought a product of samsung a710f mobile phone worth rs.32400/= as on 18/02/2016. Approx after one month of buying this phone, the gorilla screen was broken due to some accident.
Then i visited to your kankarbagh service center to repair my mobile, they told me that the parts are not available it will take max 10 days. But they returned my phone after 50 days. During this period i was begging several times for knowing the status of my phone, but they are not bother about customer senitmant they repairing the phone on their way.
After one or two week o[censored]sage i realized that tho the gorilla glass screen which was replaced by service center was not proper paste due this the gorilla glass/screen was blinking and.5 cm a line is occurred.
Since my mobile previously was repaired by samsung kankarbagh center, so again i decided to visit as on 04/07/2016 to kanakarbagh service center because the gorilla glass was not properly pasted by that centre.
My past experience with samsung was pathetic. So i asked the lady at the counter how much time will take this time?
The lady priyanka told me that… sir “us samay ye mobile naya tha isliy padeshani hui. Is baar 3-4 din mein apko wapas mil jayega”
During 04/07/2016 to[protected]month 9days) me & my bearer visited the center so many times, but my mobile was not repaired.
During my followup visit dated 13/10/2016 to your center, one of your staff mr. Santosh kumar told me
That… “sir company ke pass spare parts available nahi hai isliye company ne apka paisa wapas karne ka faisla kiya hai. Apko kuch document jama karne honge apka paisa 1week mein aa jaayega.”
That time i was carying my bag with me as on 13/10/2016, so i had submitted the all required documents like neft signed form. Cancell cheque, passbook copy. Add/id proof, invoice copy.
I had raised a complained with complaint no. [protected] to the samsung company dated 6th nov. 2016, regarding after sales service and refund of my mobile phone amount.
But unfortunately i am only receiving verification call from them, the issue is still pending.

Our samsung smart tv is not working. It has happened before 2 months. We had book complain in the company at least 10 times bit the company had not resolved or complain. They are saying that the parts are not available in the company. They are saying that we will give 85000 rs but our price of tv is of 130000 rs. We have original bill of the company of tv. Either fit the parts or give us our money. We had purchase the tv before 5 years.

I purchased one led tv on[protected], which i got panel problem after 13 months, and paid 15, 500 amount to replace, again i got problem on[protected], which they replaced and they said that the complete model is fail . Now on[protected], i got same problem.The replacement of the panel takes about a month and the panel problem is coming again and again and i have already paid 50, 000 for only the panel replacement and since the model is failed i want the company to replace the model or to exchange it or any other measures.i want any solution as soon as possible

I have purchased Samsung galaxy j7 on 22/4/2016 in Samsung store raj computer &electronics in macherla city in andhrapradesh . last three days onwards I have faced problem with my ha and set .I.e my mobile is frequently discharged. So I telephoned to ur customer care .they suggest that go to near Samsung service center but here one our near service center is faraway from my long place .so needful your end as early as possible.

Sub:- (May be) Cheating By Mobile Dealer and by samsung mobile service center abi guzar srinagar

Before 2 and half month nearly 75 days i was waiting to repair my samsung a5 bec suddenly its touch screen not working from 75 days and i was calling to samsung
service center and someone was receiving the phone and always i got same answer that service center is closed due to curfew and violence in kashmir but finally on 15/11/2016
i visited service center abi guzar srinagar and they gives me a slip dated 26/11/2016 and told me visit at the same date and we will check your mobile.but on 26/11/2016
when i visited service center with my a5 phone and after long waiting 2 to 3 hours i showed my phone one of there customer care he referred it to phone work shop,
after 1 hour i shocked to hear that your phone can't be repaired under warranty because it is already repaired somewhere bec it has a copper panel in lcd back which is
not belongs to samsung and they told me you have already changed its lcd touch screen which have different copper panel so you have to pay for it if you wanna
change lcd touch and one person also told me if you wanna some jugaad discount then call me at evening.then i confused how it is possible.
so now i have one question for you, i have 12 months warranty of phone purchased date 7/1/2016 and i not remember exact date of fault i think in september, so from
january to september almost 9 months and service center told, you repaired it before right but if i have warranty of 12 months then why i paid 6000rs or 7000rs to
someone for lcd touch screen when i can change it free in any service center in india ? why i paid when i have remaining warranty of my phone. so who is responsible dealer where i
purchased it, service center abi guzar they don't want to repair it under warranty or me who has trust on samsung products, samsung LED, samsung refrigerator, samsung washing
machines, samsung mobiles etc

i have only one question for service center how you can said i have repaired it before when i have 12 months of warranty and why i paid 6000rs to 7000rs to repairshop
jab main iss ko free ma theek karwa sakta hu.
Finally i have to say dealer is responsile, if he gives me repaired mobile and service center persons who are not repaired it under warranty.

Complaint By:- javid

phone:- [protected] or [protected]

photo is attached of that copper panel

I am the owner of a Samsung 3D TV with the model number: UA32D6000SNXZN. The TV has a complain of not turning on since October for which I had registered a complain to the service team. The reference number of the same is [protected]. There was a service visit and the technician informed us that a component has to be replaced. We agreed to the same and the technician informed us that he would get back to us in a few days. When following up after no response even after 2 weeks they informed us that the order was yet to be placed and would place it soon. Now it has been close to two months and we still haven't received any support with the service centre repeating that there was a delay in procurement. If this is the level of support that Samsung provides for one of its main products then God forbid me from buying others. I could understand that there could be difficulties in procurement of spares but a decent estimate of resolution time is the least they can do. The complaint page in the website is a joke where 3D is not even listed as a category and my model number is not even listed.

I am yet to hear back on my complaint and am not getting any updates on my case.
The Samsung customer care center has not been helpful at all and the service has been pathetic to say the least.

Below is the summary of the case:
A new Samsung A8 purchased on 10th Nov 2015 was sent to repair on 04th Nov 2016 while it was still under warranty.
Problem reported: Phone was not vibrating for incoming calls/messages.

The customer care has not resolved the issue so far, but has been reporting multiple issues which were not even detected while I was using the phone. This clearly indicates that either the customer care is not competent enough to handle service requests or is not professional enough to acknowledge and resolve issues.

With the case as reported above, I am no longer interested in using a phone which is supposed to have multiple issues.
I am looking forward to Samsung to refund me for the faulty phone.

Kindly acknowledge the email so that I know that the case is being addressed.
I am also going to publicize this case by putting details on the social media.

Please treat this as an intimation as in case I do not get a response by 25th Nov, I will be referring this case to the consumer forum.

Vry disappinted with your services ...my phone speaker isnt working ..i came to service twice a time but i faced the same problem it couldnt resolved
..i fed up with the services that was given by you...i complaint that my speaker was not working you said it dust is incurred in your phone ...now the phone is ok...but the same problem is come again and again...worst services was given by your employees ..i never suggest anyone to buy a samsung handset...it hang every time..

Hello Samsung,
I'm here to complaint about my Mobile SAMSUNG J7 which is of 2015 model . I purchased the mobile by March of 2016.After my purchase later the new model 2016 model has been released.
So now my problem is about hardware/software I don't know because my Mobile getting Display Blinking Problem since 1 month.
Today I have consulted the customer service Kukatpally Hyderabad.
They said that they don't have stock of changing software/hardware and that too they suggesting me to get 1 more year extension of warranty.
You need to service my Mobile when I have warranty but it's not to get extension of warranty.
If the mobile has such a problem then why you have released that and making the customer a fool.
It's not the right way and as soon as possible send the software's/hardware's to service centers.
Please watch the video which I'm providing with this.
I Request You To Solve The Problem As Soon As Possible.
Thanking you.

Respected sir
I am very disappointed to inform you that I bought a Samsung Galaxy j2 (2016) on Monday worth rupees 90750/only and brought home i saw many times screen was getting black after few seconds it becomes normal i thought it would be a technical problem but same problem i saw all letter days even yesterday and today's evening.I inform about this to Baba Mobile Buldev Plaza Golaghar(Gorakhpur) shopkeeper but he told he will not replace as he had taken a receipt during buying the mobile on which it was written that any product will not be changed and all problems will be resolved by service centre only he took my signature on that so he returned me to service centre on Munglam tower when i went the service centre took and on place of making duo's through which I could replace my mobile with new one he just softwared my mobile phone and told to come if same problem existing sir from first day of purchase i am in great depression and anxiety i belong to a middle class and not so wealthy so requesting you send a notice to guilty that i could replace my faulty Samsung mobile phone.

I have purchased samsung refrigerator from kohinoor thane west in march 2016.
The fridge has stated giving problem of non cooling and samsung technician has replaced some parts 2 times but of no use. From last two months the fridge is in non working condition and reply from samsung is.. Your complaint is in process.
From last 2 months we have suffered heavy loss of food and eatable items and has also affect the health of children and senior citizen in our family.
I request for replacement with new model of same cost immediately.
complaint no [protected] and [protected]
My email ID- deodkar.[protected]@hiranandani.net
My Contact no -[protected]

Hi Team,

This is very sad to intimate you that, I have faced alot of stress or hard time with your Service center. firstly, your employees doesn't have any courtesy to speak to their customer (Especially women employees). I had an issue with my Samsung galaxy J7 Gold handset which is not working due to display issue.I had visited nearby service center Zain Telecom (Andheri(E), chakala branch, Mumbai) dated 24th September 2016. Service center checked my handset and they have agreed to change with a new display at the presence of branch (RMA) Mr. Keshav. He said once the new display is available from Samsung company will change the display ASAP.However, I have been chasing with branch from last 2 months regarding the same and my display is not yet changed.Service center manager Mr. Abdul Shaikh, mobile number- +91 [protected] said even he is chasing with Samsung colleagues via email but there is no response from them and Samsung warehouse department.

Its been a terrible experience with Samsung, never thought, you guys doesn't have any connections amongst each other or Dept

I request you to all, Please have a look on my issue and help me in solving this issue ASAP. It's been a two months unable to use my Cell

Customer Details:
Name: Nasir Junaid Abbasi
Mobile number: +91 [protected].
Address: R/M 45 Jose Nagar, PipeLine Sakinaka, Anderi E, Mumbai- 400072
IMEI No:356273/07/098747/7
Model NO:Samsung Galaxy J7 Gold handset
Mobile Purchased Date: 19 Dec'2016

Regards,
Nasir Abbasi

Dear sir,

On 10.2.2016 vide bill no 318 I purchased a mobile hand set of Samsung model J 2 from Nandni mobile shop, Sect- 49 Noida. . Since purchase, the mobile phone is giving multiple problems like touching, hanging etc. Many times given to service centre for repair but not action taken. Presently the phone is lying with service centre .Aadrika Enterprises, Jagat Farm Gama-I, Greater Noida (UP).
IMI No is - 358156/07/262518/7 & 358156/07/262518/5
Pl look into the matter and take suitable action to avoid any further harassment to me
Regards
Manoj Singh- [protected]

I lodged many complaint and finally darpg/d/2016/01319. My griveance is samsung is forgr company because in agra spider solution using samsung name brand hence i hand over my mobile to service and my mobile was not repaired hence i called samsung company and they said spider soluton was earlier authorise now they was rejected but how this news update to me on beleving the company i given but after my remainder also samsung not taking any legal action against spider solution. I was the affecetd person now samsung asking 16000 inr rupees to service my mobile sir the problem happened only not due spares of samsung and not proper service by samsung company but they are blaming me i am fighting for 10 months still my mobile is in amsung company first they itself asid 35% discount and ask me to hand over my mobile to pondy samsung and i given. But now they are rejecting. I wrote many complaints but for my last complaint only they respond. Please give important for this complaint personally and do the needfull for me they are asking 16000 rupees to service my mobile help me and take necessary action against samsung and spider solution they are lying. They only offered discount of service but now they are rejecting please confirm with chennai legal samsung and pondy samsung my mobile in their custody. My mobile samsung handset - sm-n910gzkeinu, bearing serial r58fb0syq0w. Was dead while i try to update software and i check samsung service center in samsung website at agra and it shows spider solutions in agra and i handover the mobile for service the mobile got repaired and only worked for two days and again the mobile was dead hence i contacted samsung office and they apology for their action and no reply for me hence i wrote i complaint to honble prime minister cell and for that samsung head office said to file consumer case since i am an advocate i issued legal notice to samsung head office and southkorea suddenly i got call from chennai samsung legal department and they offered 50service charge discount and asked me to hand over my mobile to pondy samsung service center. I handed over my mobile to samsung service center to the next day for three months there is no improvement hence i ontacted samsung once again they said that i want to pay full charge now but the pondy samsung company knows all full detail. To escape samsung now says that spider solution is not in their control but still spider solution using samsung brand but they never taken any action against spider solution. After service by spider solution my mobile only worked for 2 days there is clean deficiency and negligence of service by samsung. Further my legal notice was denied or opposed by samsung and no reply was given by them fr my advocate notice. Samsung company is full responsible hence take necessary action against the samsung company... My mobile is in pondy show room for 3 months un authorisely on beleive in samsung website i handed over to spider solution at agra but now they are cheating i had dooubt that my mobile parts was stolen. So samsung is full responsible they are not giving proper response to honble prime minister of india grievenance. The office for concerned section was aabha. [protected]@partner. Samsung.com samsung doing business in india and if they are not responding honble prime minister means they hould be punished

Dear sir,

Due to some technical fault in my refrigerator. I ask you to pay my money of the refrigerator. As i have paid 31770 amount for the refrigerator but i receive a cheque of 30770 which i return back. But from last 2 months i didn't receive an new cheque of an payment mention on the bill. My refer id [protected]

Kindly take an action as quickly as possible as i have been facing a problem from last 4 months.

Thanks
Shubham Sharma