Samsung India Complaints & Reviews

I had bought a new samsung galaxy j7 phone. The product is within warranty period till now. But sometime ago, it was exposed to lots of moisture during the rainy season of mumbai. Probably exposed to rain water a bit, and by bit i mean just touched and not drowned into water or kept under the raindrops. And after that, it all went bad. The touch screen became unresponsive. I had gone to ghatkopar service center as well to get it repaired but they informed me that the motherboard needs to be changed which costs a huge amount. I usually buy htc phones but tried to test samsung phones as of now and am hugely disappointed and moreover so felt cheated because of no mention of water related damages and/or waterproof (Or not) labels on such phones. I am bound not to go for samsung products in future due to this incident. But as of now, i want my phone to be repaired asap or a return/refund initiated.

- two months after purchasing my samsung phone developed problems with inability to hear the caller through the handset.
- on calling samsung service center, i was told that being a "premium customer", the faulty device would be collected and dropped back to my residence after repairs.
- the task was assigned to hcl services, a 3rd party vendor appointed by samsung india. the device was handed over on 18. oct.16 and after 2 weeks, (1-nov-16) the device has still not been returned to me.
- i have been following up with hcl services for many days for my device to be returned, but incredibly they do not answer or return calls, more recently have started cutting my calls. it's hard to believe that a customer service vendor will actually cut or ignore customer calls.
- on calling samsung call center with my issue, i am told the standard phrase they will speak to hcl services to return my device, but again there is no action or follow-up, only silence.
- i received an automated sms mentioning the service engineer assigned to my case with his mobile no, but the number (no surprise) is not functional.
- after repeated calls to samsung customer service and hcl services, i have decided to register this complaint. my transaction no. is[protected] and the complaint registered number is [protected].

Hi
Govind thapde i choice date 5october 2016
That timin i problems hiting but samsung problem not sole. samsung a5 2016 smartphone.

But this phones is that times. vry hot and samsung carvic not give so company on complaint i not give rs 21900 and i comlem samsung on copny coplelen in cussmar cort
Plz ignor my coplen

Olredy give complen me

My emails. [protected]@gmail.com

Regards

Thapde govind s

[protected]

Sir i purchased j2 16 mobile of samsung in the month of august 2016 after using it for two months it stopped functioning and its display screen was damanged due to over heating but the customer care centre of the samsung at gandhi nagar told the phone is damaged due to shock which is not true. company is not accepting the built in defect of the phone. the ime no. of phone is [protected]. bill no. [protected]
Kindly look into the matter and save me from unnecessary harassment from the company

My samsung microwave owen is defective again (model: mc28h5025vb), i cant believe that a new samsung product is not able to use within the inertial guarantee period as it is getting defective repeatedly.

I bought the product on last april, now it is the second time the product is getting defective. i registered the second complaint ([protected]) and the system has been inspected and ordered the spare, but still no body is show off by last two week.

As a result i am not able to use the product as it is repeatedly getting defective, please replace the product.

Regards

Sir, i m writing this because of bad and delayed customer service, i had bought my samsung j7 on march 2016 and previous month i have given it to local samsung servicing centre due to display blinking problem, so it has been 2 week they are not providing me the exact date when they will provide me the mobile, i have visited there many times, called several times but the answer remains the same, 'call tomorrow or call day after tomorrow, or come tomorrow' so being a globalised well named brand i guess its not the proper way to treat a loyal customers like this, harassment is not a big issue i agree that people working their might be busy but i have seen it in a other way, but my problem is that why don't they give me the exact time and being in a smart phone trend i don't think people are carrying 2-3 mobiles with them because i have submitted my mobile their and i have no other option to do or to collect my official works. so please kindly as a customer of samsung i guess it will help me out. and i m sending the copy of cash memo because original had been kept by them and the receipt copy that they have given to me. thank you.

Hi i bought mobile from samsung its just one yearback. The phone becomes hanging the problem is not resollved mobile hanging, software is not working properly, mobile getting off in middle, displaying is not working properly, display press key buttons not working, service message not going properly from mobile, visiting service centers 2 times from last 2 months, no proper response from the service center, huge loss of reputation for me

Myself jayasingh from chennai. purchased samseung smart 32" tv on 27.02.16. model noua32j4300. frequently problem facing. finally myself registered compliant on 05.10.2016. till date samsung ready to resolve that issue. four times mechanic visited they changed some spare even after issue not closed. they not provide service reports. currently we are not using our tv for the past 20 days. tv is in gurantee period. we request samseung to replace the tv. they are not ready to support as. poor responsible. within 6 months we face serious issues at our tv.

We bought refregirator on 29/10/2016 from Bajaj Electronics. When, I called customer care executive and spike to si called Shanmugha Priya cutomercare executive. And they promised to allot a technician to our place. His name is Erumula. when I called him first he said once he comes to our place he will call me. And I was waiting for him till evening 4 pm. when I called him again he said he already went back and sent another person. when I called back customer care they changed their stance sayin it will take almost 24 hrs to attend. Is this the way samsung gives the service

Hi,
Last year on 8th nov 2015 i brought samsung home theater ht-j5550kht-j5550k, it was working fine till 10th oct 2016 post which home theater was getting turn off automatically
On 15th oct had requested for samsung service engineer to fix my issue with home theater but till now (31st oct) my issue is unresolved
As off now i had nearly 3 to 4 samsung service engineer vested my home but still issue is unresolved & service engineer doesn’t even known about product ht-j5550kht-j5550k
When i asked for replacement customer care and service center people simply denied
Please send someone who can fix my issue or provide replacement
Serial number:-0bjk127g801058
Cin no:u01100mh1999plc120563
Regards,
Rajnikanth. R
[protected]

I bought a 48 inch JU7500 4K Samsung TV in May 2015 and also spent a huge sum for extended warranty. My consumer no is [protected].

Today when I complained to the customer service about a defect in the remote, they casually replied that my TV's warranty has expired and that I'll have to buy a remote, despite me telling the agent that it is under extended warranty.

Very callous attitude of the agent reflecting on the poor quality of training by Samsung. Secondly poor customer information availability at the customer service.

With all these will I buy another Samsung product? Am also compelled to tell all my friends and family from buying any Samsung product in future.

As my Samsung j2 had problem with display just with in few months gave to service centre, at frist they say they would do it in 2 days then they say 3days and again and again 3 days then not even pick phone in land line or mobile, after a month they read to for the bill amount, this was only after a huge complaint. It got me a huge loss of both mental and physical of me and my family. It was a problem of display . This was used by my mom so it was very lightly used . So going for nokia/Microsoft

I had purchsed on 10th april, 2016 samsung mobile no. Sm-j500fzwd product description :sm-j500fzwd-white, imei no.[protected] from m/s astute systems pvt ltd. Bill no. S16/79 dt[protected] of rs.11, 400/- from the begning the product (Mobile) is not working properly. I visited on[protected] the service centre :[protected] r j mobile care service, ghatkoper (West), mumbai 400086. I called the service centre to-day i. E.[protected] about my mobile, they replied that other 2 to 3 weeks required to rpaire the mobile the parts (Speaker and receiver) of the mobile. I suffer lost of business and invest rs.11, 400/-for mobile and to visite the service centre, this is waist of time and money. Kindly replace the mobile immediately. From mehboob khan 404, saileela apartment, l b s marg, kurla (W), mumbai 400070. Mobile no.[protected]

After received your reply my hand set have the same problems which I had mention in our first complaint. Replace the Mobile or refund the Amount of Rs.11, 400/- immediately.

Good afternoon. First of all i am really fed with samsung mobile and even samsung servicing center. It's our mistake to busy samsung beacuse there is one servicing center in kakinada, east godavari district. On oct 8 th i have buyed the new mobile, within ten days there is a problem that my set was not charging at all nearly 10 days ago i gave the mobile for servicing and they have said that we will check it and call u.2 days after i have called and asked that what the problem it is one have said that it was a motherboard complaint we will handover it in 1 week but still i am in doubt and i have called 2 nd day and they have said that it is a charger pin problem billing is completed and please come tomorrow and take your mobile.3 rd day i again called and asked whether my mobile servicing is completed or not again they have said that it's not charging problem and it is a motherboard. One question i am asking u that if servicing center only not able know what the problem it is then why u r running the servicing center and playing the people around u and they are making us to roam like anything to service center. I can't understand that whether they doing the work or playing in service center until i called to them they did not intimate what the problem it was and they are saying we were busy. What the hell is going on and how many days it will take to solve the problem.in present generation the day cannot make out whitout mobile and present i am attending for interviews and i will regularly check out my mails. There is no mobile with me from 10 days and i am going ro internet and surfing mails like anything. Hoe many times i should go and check no one knows when the mail cones and it is wasteof money for us. I am very serious about your servicing center please rectify my problem as soon as possible. Please improve your servicing center without making people to get irritate.

४२०६७९९८९१
४२१४६२१९९३ तारीख २२/५/२०१६
४२१७८२४१०९ तारीख २८/७/२०१६
४२१८५३७७६५ तारीख २८/७/२०१६
३१००५६९६२९ तारीख १७/८/२०१६
४२१९७६५६५७ तारीख १७/८/२०१६
४२२०७०४४०४ तारीख ३१/८/२०१६
२१३७७४३७४७ तारीख १७/९/२०१६
४२२२७३६०४१ तारीख ३/१०/२०१६
काय आहे ही कंपनी ईतकी घटीया कंपनी आज
परंत मी कधी पाहीली नाही. भिक मगी कंपनी आहे ही.
चुकून कोणि ह्या कंपनी चे वस्तु घेऊ नये.
२२/१२/२०१५ पासुन मी कंप्लन्ट कर्तोय पण
आज परंत एसी चालत नाय.कंपनी ने मला काँपर पाईप
बदली करा असे सांगुन माझे पैसे वाया घालव तेय.
हे करून ही एसी नीट नाय चालत.म्यनेजिंà¤�...⇄ डायरेक्टर चा
नंबर कोनाला माहीत नाय ? कीति चूत्या बनवतात की नंबर नाय.
गांडू आहे का की त्याच्या कडे मोबईल नाय . आरे आज काल
भिकारी पन मोबईल वापर करतो. दम असेल तर MD काँल करावा.
आता मी कंपनी वर कंप्लेन्ट करतोय कंझूमर कोर्टात ?
आसेल MD च्या गांडीत दम तर कर काँल . का बागड्या देऊ
घालायला च्यूतया.माझा नंबर [protected] आहे.

I purchases mobile phone from s. K. Music corner sadar bazar delhi-110006 in jan-2016 mobile phone lcd screen broken i go to service center maa vaishnavi eservices pvt. Ltd.1new rajdhani enclave delhi-110092 they deposit 8000/- rs in cash on 13 oct.2016
They say after one week we repair the set our refund the amount of set but after 3 week their in no reply by service center always say come next week your clam not settle
At last co. Not repairing the set or return the refund

We are having Samsung smart tv, series 5 with smart hub, suddenly when we are watching the video ( Picture ) was went off and was only audio system was working.we done all the possible way by switched off and on the TV, unplug and pluged the wire back but still it is not working, every thing is visible in black colour and nothing is visible, but the audio is coming we found that the TV is on only by the audio, kindly please rectify my problems as soon as possible. Thanking you.

Mera naam mithun Bhattacherjee hai..maine 18 august 2016 ko dnapdeal se ek j2 pro (16 gb) kharida tha..10 October ko mobile display kharab ho gaya..maine mobile ko compu service centre dibrugarh mein repair k liye diya..after 2 weeks mujhe mera mobile mila aur main apna ghar a gaya..next day jab maine apne mobile check kiya to dekha ki mobile ka internal memory 16 gb se 8 gb ho gaya aur ram 2 gb se 1.5 gb ho gaya..please help me..mera naya mobile ki iss halat k liye kaun zimmedar hai. Who is the responsible for all abot this.?? Please kindly repair my moble or refund..thanks

Air conditoner outdoor unit took away for more than a month and now service centre person is asking me come and collect it from their service centre giving the money as if asking for ransom and when i complained for it to customer care they are saying that i would receive a callback withing 24 hrs and all which never happens, i just wanted to ask how is such a thing possible where the service centre people personal decision is binding over customer and company when he is under the company and samsung, and this service centre is consistent in such behaviour and people have raised multiple complaint for the centre (Time o service) in liluah howrah, west bengal, such service centre such be removed from their services, i have faced many problems for this and i am pretty sure not to refer anyone to use samsung services niether i have any wish to use it, i have also attached a call recording in which the service centre person is talking to customer care executive, he has done this multiple times that he provide late services and i have raised complaint against him previously also so to take revenge he has gone to such a level.

I have purchased this washing machine two months back only, and i found so much noisy when its wash, and i have requested a service engineer visit with ref:[protected]. which he informed, this sound should be originate when the washing machine got old like 5 to 10 yrs but
as it a new one, but still having this issue, i have doubt whether its a rebuilt with old parts or what ? please find the engineer visit report as i have upload and
also the the washing machine invoice.i need you take this issue with immediate attention. before i share this all documents in public blogs with my consumer complaint.
I need my money back ASAP as i dont have faith on your products.

Thanks
Amit