Samsung India Complaints & Reviews

Its been more than 2months my mobile phone is at service centre and they are just saying that we are unable to find the mobile parts it will take time and still im waiting for it. As my mobile phone model is samsung a8. And even as my handset i provided was champagne gold and they are saying we couldn't find the same body part for that can be give you black instead. Like is this kind of service provided.

I have brought a new samsung s7 edge phone as per the concept of gorilla glass 4.but it made me feel guilty because the this samsung s7 edge is not capable for a single fall . My samsung s7 edge had broken due to a fall . What is this ? There are so many videos that show the s7 edge had unbreakable display . What will i do send me a solution please.

I have received asamsung charger which is damaged. The charger is white colour and 1meter long. It's cable is damaged, adopter is also not working. It is not working with any of the mobile phones.I want to return it.please return my money as soon as possible. I did not expect this kind of thing.I don't want this charger any more.please do something about it.thank u.

After three month's the phone's screen started playing around and when i went to the servise center they said the screen has to be changed and they will repair the same phone However if you have spent half lac for a new phone and with in few months it will play around any one can be mad about it but still i said lets go for it, So i have submitted the phone to them and they said it will take some time to get the screen for my phone when they will fix it they will give a call back I had to wait so long to get a call back from them and when i recived the call from them they said it cant be fixed as they have not got the screen however they gave me a good news that it can be replaced or refunded things were going good till then and they advised me to wait for next few days ince they will have an approvel after that with in 10 working days I can get a new phone so now today is the 8th working day and when i have called the service center they said that there is no information available for the replacment handset so far and for more info the service center guy gave the number for samsung call center and when i called them so gor the very first time the guy i was speaking to disconnected my call and he never turned up or called me back so i had to call them again and fortunately the other guy who picked up the call able to gave me the info of the last agent and also with an update that there was some system crunch because of my call got disconnected and as they are inbound call center they cant call back so i have asked for the supervisor[protected](complaints number) the agent denied he can not connect me after spending half an hor just to convence him that i need to speak to the supervisor then he told me he can connect me and it took him agin half an hour to connect n even after speaking with the supervisor i had to face the disappointment tariq jameel(supervisor). So its the second time that i have bought the product from samsung and both the time i had to face the same inconvenience I will never ever recommend SAMSUNG to anyone and they only thing i am left with is disappointment. And rhe only thing i can request is for my money back as i have spend a huge amount ant cant keep the samsung product anymore so please give me my money back.

I have purchased samsund note 5 in june 2016. I had issues of over heating, poor signal reception, and color patches and xray images on the phone. when i have given it for repair with Hitech solutions, anna nagar ( authorised service centre ) i was told that there is a mother board problem - manufacturing defect and i will be replaced with new hand set or money will be refunded. i was also asked to handover the phone with all accessories with box which i have done and taken acknowledgment of the same on 5.10.16. I was told that it will happen in a weeks time but till date nothing is moving and even after escalating with the samsung directly no solution for the same.

Sir i purchased this set on 22 oct 2016 at reliance retail limited, nagar road, viman nagar pune, mh-411014, store phone no[protected]/4. Your sales man briefed and show me the demo set that the android version is 6.0.1 marshmello and i check the demo set the same android version. After final he take the packet for billing. After billing procedure he opened the packet for demo. That time i have checked the android version and it is found that it is 5.1.1 lollypop. There after i approached him for the same problem. He replied me in rude manner that i can not do anything and tell me to meet the manager. Thereafter i approached the manager and tell the fact and he called the sales man for the case. Thereafter manager told me to upgrade the android version but for the same i am not agree . I want to change it and will purchage the same set. Then manager told me that we can not do anything in very rude manner. Your manager name is shivdas. Sir advise them and kindly do the needful for the case. Waiting for your early reply. Thanking you.

I am pleased to say that I have a Samsung Galaxy A8 Model Name - SM-A800FZDEINS and Serial No - RZ8G80J1MLB ([protected]) Mobile purchased on 13/09/2015. Its display is broken. I gave it to Authorized Samsung Service Center for display change on 23rd August 2016. Next day they told that display is not available now. You take your Mobile. But I said that I want you to change the display if it will be available. They said it will take 15 to 20 days. I also agreed on that. Then I said that I am agree to wait you just keep it here and after changing of display I will take it from you. But they forced and returned me. Now their team are saying that it will again take 40 to 50 days. and they are also not ready to deposit the phone and no confirmation is being given from themselves. Now I want justice what should I do.

Dear Mr. Hong,

Greetings !

Firstly, apologies for disturbing you though I thought you may be interested in reading feedback from Samsung Brand loyal customer on his expertise on Samsung mobile J5 purchased on Dec 4, 2016.

1) It took 45 days at service centre for previous replacement of the screen at Dadar (Mumbai / India) service centre from May 10, 2016 to July 5, 2016. And the only answer provided during these days was “Parts are being procured”

2) I had to pay the entire cost of replacement though my phone was under warranty. Further, a discount of 25% on the billing amount was proposed by your team (On 29 June 2016 at 14:19 verma.[protected]@partner.samsung.com) but the same was never given after immediate acceptance at my end. The reason verbally given was “I was not approved by senior”. Then, why it should have been proposed in the first place.

3) The mobile screen stopped working since last week end. I have procured new J5 Prime considering a still faith left in your company post my experience and Note 7 news worldwide. However, paying ~INR 5, 000 for the second time for replacement of the screen within ~100 days is little too much for a phone which was purchased for INR 12500 in Dec 2016 (and available for INR 10, 000 currently in the market).

Kindly suggest the way forward.
Just FYI, I have already raised the issue on email, and with executive team link on Samsung.com today. But, as usual, a word from Boss always works wonders.

This is to infrom that 27/09/16 in afternoon my samsung s6 phone got highly heatup and got switch off. it was so hot we cannot touch even. it may burn.
only one blue light was billing.its display was loose from left of top corner. after that the display got crack.i have submitted the phone in service center. i am facing the problem from so many days or months. i have mail the same on CEO desk but no body is responding.hope you can understant the problem.every day i am calling to custmercare but no response.
When I call to service center your phone is ready please collect it from service when I go to service center they says no. On 19/10/16 I got the single call in one month period and they says we cannot repair your phone under warranty. They are harrashing me from last 2 or 3 months.
my humble request to you please look into the matter and please do the needful. my job sheet no is-[protected].

Split ac causing noise.several complaints made to company .engineer visited the site several time .but problem not solved.the ac is creating noise till date.engineer says it is normal.ceo desk also did not resolve problem by saying that their engineer is right.ac is creating more noise day by day.ac was not even 1 yr old at the time of complaint.
quarter of registrar civil court, khadianga, kendrapara
pin -754211, mo.no-[protected]

Sir,
I purchased a double door samsung fridge on[protected] from a local audhorised dealer.
After three years of purchase the fridge stopped working properly. Its cooling system has stopped working.
I have made a complaint to the call centre regardig the problem and the service engineer tried several times to rectify the fault. Finally he said the the insulation material inside the body has been damaged and the damaged part can not be replaced as it is stopped by the manufacturer.
Then i asked for either refund of money spent or replace the damaged unit.
The call centre authorities on getting all the information along with the photos of the damaged fridge agreed to refund the money after deducting some reasonable depreciation value.
I agreed. But till today that is from the date of assurance for the refund (Nearly one month there is no response even after repeated reminders.
I hope that you will settle the issue immediately further delay.
Failing to get a satisfactory settlement from you, i have no option left but to approach the consumer court for necessary action.
Hope you don`t drive me to proceed in that direction.
Thanking you,
Yours faithfully
Kss kameswari
Refeence id. [protected]

10 days ago i lodged a care complaint...which were followed up with a charge of 345 rs..but after contacting the assinged persons no in his phone no...i got no positive response...thereafter i called samsung customer care again and came to know that no complaint was generated at all in this case...and when i quoted the call no from the survey visit slip it was said that it was registered in some other name...today morning the same man pawan called me for the first time. ..while i called him repeatedly in those 10 days...almost as if he is complrte unaware of this issue...if for a simple micro oven repair i have to face such a harressment. ..then what kind of service we are getting!i havent provided any document right now...will provide i f necessary...dr piyali sen chatterjee..
[protected]

I have submitted my Samsung Galaxy J7 for repair on 29/08/2016 at Panvel Navi Mumbai.the handset is not is even six months old nd is covered under full warranty period. The handset had a display flicker issue. It has been almost close to three months now and i have not yet received any update on my phone. I need a new handset within a week or a refund as early as possible . If not done so then i shall have to lodge a complaint against the service center as well.

The bill no is - [protected]

Sir/madam
Sir plz solve my problem mere pass samsung j7 phone hai kch din se uas mein display par problem aa rahi hai mein do baar care ja chuka hu care wale bolte hai...campany ki traph se j7 k parts nhi aa rahe hai...ab iseka solution kaise hoga abhi mere phone warranty kaafi bachi hai
Plz...sir meri problem ko slove kr mera phone number [protected]
Sir display k last mein show hote hai problem jab baritnes kam kr dete hai

On 14/10/2016 i had puchased new samsung j2 6th edition mobile phone within 8 days it heating very much and due to this heat i lost my sim cards and memory card(it has been melted).
when i went samsung service center they did'nt refunding my amount,
i dont want this samsung mobile it producing a lot of heat, it causing danger to my life while using(no guarentee when it will blast).
i cant take any kind of risk by using this type heat producing mobile.
please help me sir...
do a quick action sir, it will very helpfull to me

This is in continuation of my e-mail dated 19/10/2016, My Washing Machine Model No. WA80T4GE has been lying defective. Complaint in this regard was registered by Mobile No. [protected] my wife Rekha Newar, around 10 days back. Till date, no representative of Samsung has contacted so far.

Please send your Technician immediately. It has been noticed that service of Samsung is very very poor here in Shillong, Meghalaya. We failed to make contact with Customer Care Service as the same is not picked up by any body, we are fade up with Samsung Service.

-- T.R. Newar, Dy.SP, CBI, Shillong

I have been visting the service centre from last 4 months but my issue with handset is unresolved. there is still problem my phone still hangs and display stops working. it happens many times while using phone,. and i have visited service centre for same all times has been said to me problem is settled off..
Kindly help me.. and refund my money i have been suffering..
Its been more time..
Date of purchase[protected]
Bill name. gulshan kumar
Model name. samsung z3
Chirag arora
[protected]

Recently I have purchased the TV vide model number UA-32EH4003, LED SAMSUNG TV on DT.25.06.2013 vide invoice no.NDW-1070 from M/s Digital World, Main Road, Rourkela (Odisha) want to know that I can not understand that within 3 years a Branded TV Pannel problem is arsing & I came to know that many cases rising in samsung TV & particularly in Pannel which is a major component.

So I request you to solve the problem as soon as possible.

Dear Sir,

This is to inform you that I had purchased my mobile on 20th May, 2016.
On 1st SEPTEMBER my phone display suddenly got blank in the morning and stopped working . I have already visited so many times in Narayana service center and they refused to submit my phone, after so many calls and visits finally on 14th Oct 2016, i personally visited okhala service center and submitted my phone whereas they are charging me Rs.6000/- for new display but there is not my fault because the display was working properly but suddenly getting black & stopped working. Now instead of replacing it or refund my money, you people asking money for replacing display with new one . i am not happy the way you people are treating, how we will trust such a big company in future.

Model: Galaxy J7, SM-J700FZDDINS
Month & Year Of Manufacture: May, 2016
Serial No: RZ8H5045SKD ([protected])

Waiting for your positive reply at earliest.

Hello,
New mobile order from samsung india estore on d. 06.10.2016 and received on d. 09.10.210 evening. checked mobile found touch problem, so visited samsung care (d.10.10.2016) and they suggest me for replacement. i have received doa certificate and box pack mobile from samsung (d.12.10.2016) and i sent same to samsung estore on d. 12.10.2016
But till the date mobile not reverse pick up and my refund amount pending.
I was call and emails many times to samsung estore but there side only respond like please wait every time single words using and sent me mail for wait 24-48 hours from last friday. as per there mail refund will be paid in 7-10 days after received doa certificate but here reverse pick up is pending, so i think its very lazy services from samsung, indirectly customer suffered but samsung doing taking no any action.
Please take necessary action and if its not possible by samsung, please inform me by email.

Regards,
Pritesh gandhi
Cell - [protected]