Samsung India Complaints & Reviews

From last 4 months i am visiting samsung service center for my problem in galaxy note edge but my problem is not resolved till now several times my mobile is repaired and update but again and again i am facing same problem. no help from samsung. my mobile screen become red and black and my mobile got hang. if there is no solution last option is consumer coart

Eam,

I had raised this complaint earlier in September 2016 and I got a call I visited the service center for color fading of my Samsung S7 edge it was submitted on[protected] your executive did call me trust me he is the most useless person recruited by Samsung he said he will call me by[protected] he never turned up was assured by your service center that I will get a refund hence I submitted the same phone with all the accessories and bought a new s7 edge such a loyal customer I have been and now its more than 21 days I am only getting one reply just wait and twice I have submitted by bill copy and I am getting an excuse that it was rejected as bill copy was not clear then again they raised a request with clear copy and says it will take more time the thing which takes only 2 days for approval you guys have stretched it got 21 days and I am at loss I need my s7 edge money back ASAP god know who is the sleeping team who is working on approval and also they are blind when service center can see the bill clearly why cannot they it is such a pathetic experience by Samsung trust me I am gong to post this on social media too very soon and create a havoc by visiting your service center I am going on daily basis to service center and they are just asking me to wait I have already paid for 2 s7 edge phones one is submitted to you and 2nd I bought it your service center people at vasai west clearly mentioned that I will get a refund you can buy another phone and now till date no resolution at all Mr. Samsung kindly look into this and recruit a person who can resolve my concern when he or she calls me rather than just using empathy talks

Have purchased a Samsung J7 mobile in Feb 2016, Suddenly it wont turn on i went to Samsung Service Centre and they denied to fix my phone stating that the Mother Board was shot due to my charger, I was using the same charger which i got in the box and was in perfect condition but they refused to fix it...Please help as they are running from their responsibility and are blaiming consumer even when we are using the authorized samsung accessories.

Rohit Talwar
[protected]
[protected]@gmail.com

Sr no [protected]
I am highly disappointed to write a mail for small issue which could have been resolved @ Local level. Frustrated has I am not getting any support from your local Service center even after multiple follow ups & requests. I hope my problem will get resolved after this mail.

I have purchased a Samsung LED TV of 88K 3 years ago; however, the panel was corrupted six months ago. So, I contacted Samsung customer care & registered complaint. After multiple follow ups and requests panel was replaced in June 2016, for which I paid 58, 345 Rs. Attached is the bill copy I got when I paid the amount.

The panel which was replaced is again corrupted and we are getting lines in the panel. Hence, registered another complaint, again the same story repeats where I had to do multiple follow ups, now the local service center team is saying that they don’t have the panel in stock and will provide a depletion for my TV which is worth 20K. In my house almost all the products we purchased was Samsung thinking we will get the best customer service; however, the service is really frustrating and ridiculous. After getting this kind of response I realized I have made the biggest mistake of my life by purchasing Samsung Products.

OVERALL, FOR THE TV I PAID 88, 000 WHEN I PURCHASED AND FOR THE PANEL I PAID 58, 000, SO IN TOTAL IT IS 1, 46, 000 AND WHEN YOUR LOCAL SERVICE CENTER PEOPLE SAY THAT THEY WILL PROVIDE A DEPLETION WORTH 20, 000 – HOW CAN YOU JUSTIFY YOUR ACT AND RESOLUTION. This is very pathetic & hopeless customer service that I have ever seen.

So, I either want you to replace the panel / refund the panel cost which I paid recently i.e. 58, 000 + depletion for my TV / Give me a new TV worth the amount that I have paid in total i.e. 1, 46, 000.

Please consider my request & help me to resolve the issue else I will sue your company and take the issue to the Consumer Forum to get the compensation.

You can reach me on [protected] for any further details.

Hello Team,

Good day to you!

Samsung S7 Edge: Overheating / Hanging / Touch Issues - Ticket Ref No: [protected] and Bill No. [protected]

I am really disappointed with your service and please find attached the job sheet for your reference to understand the background of this request.

I am facing number of issues includes Over-heating issues, Touch issue and display issue ( Samsung s7 edge) which was lackadaisically bought from univercell on 24th Sep 2016. ( Infact the team has swiped my credit card without knowledge when I gave the card to check the eligibility). I have escalated this matter to Univercell MD Mr. Sathish Babu.

However half-heartedly I agreed to take the mobile because of financial impact o[censored]nivercell sales guy. After opening the box, I found the mobile was over-heating ( unbearable) and has display and touch issues.

I was not aware that I should report these issues within 7 working days to Samsung and it was not specified in the commercial invoice o[censored]nivercell or in your pamphlet which was deposited in the box. However the show room verbally told me that the replacement warranty is for one year.

I noticed to univercell team immediately on the next day of purchase but it was lately reported to Samsung on 14th Oct by Univercell team.

Your service centre team has mentioned that the parts of mother board and OCTA to be replaced and the service are possible. However I am not happy to use the serviced product as I have invested Rs.52, 900 to buy this product. Will you buy the repaired product if you were a customer?

Being the loyal customer of Samsung, I am facing severe stress (highly extreme) and I unable to manage my emotions to overcome from this issue. I am really disappointed because I had used your product only 3 days as the phone was with dealer for more than 3 weeks.

I sincerely request you to consider this fact and provide a refund / replacement at the earliest. Mr. Krishna from Samsung escalation team told me that it is a mistake o[censored]nivercell for not letting me know that 7 days is a refund/replacement period. However the show room manager o[censored]nivercell has gave the false commitment of 1 year replacement / warranty period which is untrue.

Being a contract manager by profession, I am aware of the consumer rights laws and will take it up to honorable court for resolution. Please note that I may get the judgement in my favour to me after a year by considering the facts behind me. But I don’t want to spoil your brand image by taking you to the court and making this issue in the media.

Please consider my request and it is the joint responsibility of Samsung and univercell to resolve my issues. I wanted this thing to be closed tomorrow else I will take further course of actions in creating campaign against your brands in express avenue on this Saturday by explaining my pains to all the customer who are visiting to univercell and Samsung show rooms. I will make the customers to stop buying your products and do the campaign.
I have collected much proof that Samsung s7 edge is also blastic across countries and will produce the documents if required.
Regards,

Gurunathan Dhanapal
+91 [protected]

Hello Team,

Good day to you!

Ticket Ref No: [protected] and Bill No. [protected]

I am really disappointed with your service and please find attached the job sheet for your reference to understand the background of this request.

I am facing the Over-heating issues, Touch issue and display issue ( Samsung s7 edge) which was lackadaisically bought from univercell on 24th Sep 2016. ( infact the team has swiped my credit card without knowledge when I gave the card to check the eligibility).

However half-heartedly I agreed to take the mobile because of financial impact o[censored]nivercell sales guy. After opening the box, I found the mobile was over-heating ( unbearable)and has display and touch issues.

I was not aware that I should report these issues within 7 working days to Samsung and it was not specified in the commercial invoice or in your pamphlet which was deposited in the box.

However I noticed to univercell team immediately on the next day of purchase and it was lately reported to Samsung on 14th Oct by Univercell team.

Your service centre team has mentioned that the parts of mother board and OCTA to be replaced and the service is possible. However I am not happy to use the serviced product as I have invested 52, 900 to buy this product. Will you buy the repaired product if you were a customer?

Being the loyal customer of Samsung, I am facing severe stress ( highly extreme) and I unable to manage my emotions to overcome from this issue. I am really disappointed because I had not used your product not more than 3 days as the phone was with dealer for more than 3 weeks.

I sincerely request you to consider this fact and provide a refund / replacement at the earliest. I don’t want to go a Samsung escalation team Mr. Krishna told me that it is a mistake o[censored]nivercell for not letting me know that 7 days is a refund/replacement period. However the show room manager o[censored]nivercell has gave the false commitment of 1 year replacement / warranty period which is untrue.

Being a contract manager by profession, I am aware of the consumer rights laws and will take it up to honorable court for resolution. Please note that I may get the judgement in my favour to me after a year by considering the facts behind me. But I don’t want to spoil your brand image by taking you to the court and making this issue in the media.

Please consider my request and it is the joint responsibility of Samsung and univercell to resolve my issues. I wanted this thing to be closed tomorrow else I will take further course of actions in creating campaign against your brands in express avenue on this Saturday by explaining my pains to all the customer who are visiting to univercell and Samsung show rooms. I will make the customers to stop buying your products and do the campaign.

Please take this request as matter o[censored]rgency and do the needful. Thank you.

Dear Sir

I got a call from Samsung Company representative from Delhi Head office (as per his claim) for Samsung Galaxy Note 7 marketing offer. When I asked him that this product is withdrawn from all over the world due to safety issues, he started speaking in absurd language with me. He said that i have gone Mad and he knows how to speak with Mad people.
His mobile no. is [protected]. When I told him that I will lodge a complaint against you and tell me your name. He refused to tell.
Please track who this person is by his mobile no. and take action against him.

He should not talk with a customer in such language.

Hope you will respond.

Thanks and regards
Mandar B Navare
[protected]
[protected]@gmail.com

I have purchased note 5 in sep 2015 in pree bookin i have extended warranty
When i go to service center at karuna service center girishpark the said that lcd is not available so kindly advise me to where i go to replace my lcd of my note 5 treat it more ergent i am a premium customer i have s7edge also
My email [protected]@gmail.com ph no [protected]/[protected]/[protected]/[protected]

Hi SAMSUNG,

Please growup guys. Don't steal our money and time through useless products and false promises. Our Indian law is in favour of you guys to cheat indians.
While buying i was assured of installation within two days of my purchase. I have purchased SAMSUNG LED 102cm 40k6300 on 2nd Oct, 2016 till now no installation provided no proper response from samsung and CROMA.
I have decided to share this fate story with my friends and family in whatsapp and social media to save them from SAMSUNG.
I have decided to return the product as i feel its better to store the TV box on your store shelf rather than storing on my home shelf.

SAMSUNG Customer care is inefficient (Made 30 calls so far but no use)

I believe consumer forum will help me on this issue .

Regards,
Tanuja
[protected]

My mobile samsung note 5 ime no ([protected] / 01) is have a ping hue on the display and it is developing day by day. so that i visited your authorized service center @ nagercoil, tamilnadu on 15/10/16 and explained the problem to the concern person. i had a great shock that he couldn't ready to listen my words. he replied with out examine the phone properly that it is a physical damage, not able to claim for guarantee. i assured that my phone is not having single scratch or any other physical damage. since my phone is in guarantee period i need a replacement. expecting your kind co-operation.

I had send the above mail to customer care but no response till date worst customer service never expect samsung will do this type of cheating

Dear sir,
I am following samsung customer care with the following complaint no. S, [protected] dated 12/10/16 & [protected] dated 2/10/16. My fridge has been diagnosed as dead and there is no satisfactory reply till now that can be taken as a relief. I bought this fridge on 4/06/2013 for rs. 79300/- model no. Rs554nrua from kbm electronics, mayur vihar.
First problem came in 6/12/2014, when we were asked to fill gas again due to leakage and then in 2016, three times. We are very disappointed by the service samsung is giving us and the treatment to its customers.
I am now forced to write this email as we have been told that nothing will de done for the replacement.
I am attaching bill and service receipts for your perusal and request you to solve the case at the earliest due to it is taking longer than expected and we are facing severe problemsdue to dead fridge.

Mohammed akram
[protected]

My samsung j7 is not functioning properly
And when i go to care they update software only but my problem remains same so i want solution of my problem as soon as possible
My email is is [protected]@gmail.com
I want my phone to be replaced right now
At any cost
I went to the care at 7th day and care refused to replace
Said one day late and upgraded software but problem remained same
Now i want it to be replaced right now
Give me another handset j7 functioning properly

Hii
I got a msg. And it says that my cell no. Won a 3crore 6 lacs and laptop. And i wanted this..
My mobile no.[protected].
My adress :at. Vadval post. Donvat tal. Khalapur dist. Raigad.

I want not all but the laptop and 6 lacs rupees is ok for me.
So get me quick of this.

Am kindly requesting to please..
Please ensure that my complaint will be solved.

The screen of my phone that i bought on 14th feb 2016 suddenly stopped working. I am following up from the past one month but the samsung service center is not able to resolve my query as the phone is under warranty but they are asking for additional charge to fix my screen. Please help.
My model number samsung galaxy j5

I request you to replace my phone or the screen.

I have been visiting many authorized samsung service centers from more than a month carrying money in my pocket for repair but every time i get my turn after their more than an hour waiting line i was informed that there are no spares available in the branch and i was redirected to look for another branch, and the same thing repeated every time i visited a new branch.
I have contacted every branch in hyderabad.

I also contacted their customer care helpline number and was informed that i can hand over my phone to the service center and they will place an order for the spares required to the company. And when i told this (Again after a long waiting line with the token) to the customer care person at my nearby branch, he would tell me that they have already placed an order for which there is no response from the samsung company from a month without showing me any proof and he would tell me that there are a lot of people already in line waiting for spares to arrive and even if the spares would arrive there was no guarantee of the time it would take to fix my phone.

I am fed up, tired and very disappointed with this kind of service from these people.

I would never purchase a samsung mobile ever again.

I have samsung s7 golden color phone and i m very much disappointed that home button golden color has vanished completely and i am only left with a dull black home button.

Poor manufacturing material, dont understand how a metal can lose its color?? When samsung itself claims that it has all metallic body!!

Please do not buy this [censored], i wasted 50k on it!!

I v bought new 5 in 1 samsung fridge on 29/6/2016.
In last 3 wks ice is collecting inside /water isleaking through the fridge/door is so tight that once hanle came in my hands/vegetables r not properly maintained leaves turn to yellow from green in just 2 days
Why u slold us sach a masterpiece
I want my money back
Or give me a new piece
Ince last 15 days we r tring in and out to contact samsung company
But no action and act is seen except reassurence

Dear sir/Madam

i am satisfied your service center. i gave my phone in your service center for Display fault. After 5 days they tell me your phone was not in warranty .and they give unsatisfied answer to me.Please take action urgently.

Call me :[protected]

Bill no [protected]

purchase date :19/07/2016

Bill name ;Bhikhu bhai

Problem: Display

Do you have a question
or need support?
Go Samsung Support
Your question
Dear Sir,
I have purchased Samsung J7 Gold on 16/12/2015 having serial no RZ8GC07SQBF([protected]) .i am working currently at Sardar vallab Bhai Patel National Police Academy, Hyderabad as DSP. Recently I find that display of my mobile was flickering and battery is also not charging. It takes atleast 6 hrs to charge. Then I went to samsung service centre at Laxminagar, Delhi on 13/08/2016 at [protected]__-B2X service Solution India PVT LTD, R-30 & 31 Plot NO- 6 & 7 1stf New delhi 110092, when I came on leave during August, 2016. Since the problem occurred within the warranty period, they promised me that they would either refund my money or provide a new device within 10 days and I fulfilled all the formalities as said by them. But, I didnt get any response from them, inspite of my repeated request through phone and mails. Then I complained to customer care they also did not respond. I also approached Mr. Rohit Majumdar-majumdar.[protected]@partner.samsung.com Once he assured that within 2 days my problem will be solved. But till date, I couldnt get any fruitful response. Due to which I felt lot of mental tension and harassment a for not getting any reponse from such reputed companies. Now I am at Hyderabad. So i request you once again to resolve the matter at the earliest otherwise Iam compelled to file suit against your company before appropriate authority.

I purchased samsung 64gb memory card, that shown a memory space, but not working, my order details
Order ID: [protected]
Date Added: 09/10/2016
Payment Method: Cash On Delivery
Shipping Method: Shipping Cost
Buy Online Branded Evo 64GB Memory Card In Just Rs. 399 Memory card 02 1 Rs.399 Rs.399
Sub-Total: Rs.399
Shipping Cost: Rs.99
Total: Rs.498