Samsung India Complaints & Reviews

From last 4 months i am going to samsung service center but my problem is not resolved till now. Again and again some new problem comes in my note edge. No proper solution got till now. I visited samsung service center a lot of time. But no solution till now. Samsung products are zero. No proper service and no good product. Prize are too much but service and products are 0

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I have purchase Samsung Galaxy Note 5 duel sum on[protected]. on[protected] phone switched off not get charged. Submit device for repair at bhandup west, Mumbai on 13/10/2016, but till date no response, also submit required document with all accessories.I also call customer care, but no action taken from their side.I request to look into this matter n solve this problem by repair the phone or exchange or by refund.

I would like to bring to your notice that I had submitted my Samsung J7 (2016) on 16th Aug 2016 to Mumbai Samsung Service Center(Malad West Near Sub wayt) for handset damaged.

This phone was purchased on 15 th Aug 2016 around 2:00 PM from Reliance Trend from infinity Mall 2 Malad West.
At time of demo they on it shown us and said you need to charge phone after reaching home because new phone has to be charged.

The next day morning the phone was not on so we thought it might be switched off due to low battery.

so we kept the mobile for charging around 8 :00 am morning, but the phone was not getting charged.

so we went to Reliance Trend with the handset and showed them around 11:00 am that mobile is getting on.

So they took the handset tried to check about the issue after some time they said that phone is dead you have go replacement, but that we have visit the nearest service center with the handset we will give you letter.

Once that letter is there it will replaced. So we confirmed from them is there any other issue ...they said no it is handset issue has you purchased yesterday...not even 24 hr...it will replaced just we need the letter.

We rushed to service center...around 12:00 PM...showed the mobile they said that it physical damage and it will charged around 8000/- for the repair it.

I had urged with the service center people for the same that it not even 24 hr...how there will a physical damage...and if it is physical damage that Reliance store would have identified and that movement they would denied for the replacement of the handset why would the send me to service center.

And my frustration well increased by think that it's not even 24 hr...I have seen or used handset and know they are telling that its physical damage...that too I have took on credit card where in have make the payment.

With all this frustration and depressed state of mind I said the service center people do one thing keep this handset with you only.I went out of the out let...

No one even tried to help or getting contact...after two hour my husband visit the service center to check the issue...that time they said it physical damage there is bend in the handset...so it cannot be replaced or repaired under warranty...

After which my husband tried to explain them from end noting happened...but no was ready help...we surrendered the handset with all accessories and box too...

After which we visited the Reliance Store and explained what ever happen in the service center...and they were also shocked by listing about physical damage...

With the help of Rakesh and Vatsalcontinuos follow up of one month got the approval for repair of handset with no cost.

I am very thankful to them for teir support and help..and understood our situation...and they have forward all the approval mail to the Malad Service Center.

Now it is almost 1 month we have not got any support from the Malad W Service Center...Service Center informed me that they do not have the necessary part for replacement are expecting the same from warehouse.

I have been following up with service center & Samsung care but am not getting any positive response.
Would request your support in getting this issue addressed.

I bought a samsung refrigerator frost free 481lit, 4s-gs_real - stainless-led light on 01/04/2015. initial issue was the paint bubbling up below the cold water tap. complained and after many fights they replaced the door in three months but spoiled the handle, which they promised to replace but not done. now just after one year its led display went off and the cooling in the vegitable tray was not proper. again made a complaint in the toll free number the local service agent came and informed that the display board is defective has to replaced at a cost of rs.1200 odd. waited for one month then they came with the board and after replacemnet they confirmed that the defect is not with display, may be a problem with the inverter board at the back. after about a fort night they called and informed that it will cost around rs.2600 in addition have to pay the tax and service charges. i do not understand after spending this much of money i was expecting a fair service from your equipment but in a period one year itself it has started giving troubles and every time because of your faulty spares i have to spend money is rediculous and what is the fun in giving a guaranty of 10 yers for the compressor.
Request you to kindly address this issue at the higher level and arrange to give a fair deal please.
Your earliest response will be highly appreciated.

Thanking you in anticipation.

Manoj
[protected]

Job sheet number[protected]
Service center number[protected]

I have submitted samsung galaxy a7 phone on 15.09.2016 because it was having touch screen issue. After 10 days, the service center informed me that they are not getting the parts of galaxy a7. So they asked me to submit all the documents of galaxy a7 - charger, headphone, original copy of bill. I did that on 26th sept, 2016 as my phone was in warranty. However after repeated calls to the service center i didn't receive any proper update on the status of my cheque. They infact tells me the customer care can help me on this. I have called customer care which do not at all care about the customer. They have the same status "company issued cheque" but they doesn't know when i will be receiving it. They asked me to contact service center for further info. My matter is hanging in between both the centers.
My concern is why in the job sheet the terms and conditions are not mentioned like how many days it will take to get refund. Its more than 20 days now and i want my refund asap!

Complaint for unsatisfactory service at your service centre grace enterprises, ludhiana.

I have purchased samsung j5 mobile set from m/s. sachin gadget world pvt. ltd ludhiana
On 26.07.2016. just after 20 days from the purchase mobile started having problem. the calls
Incoming and outgoing were not responded at both ends. the mobile set was delivered to your
Ervice centre grace enterprises for the fault to repair. it was informed that the mother
Board of the set is not working so it has to be changed. after two days when the set was
Delivered it was not in order but was having the same as it was earlier and the
Concerned attending person was not ready to listen and was insisting that as the mother
Board has been changed the set is ok. on referring the matter to the incharge
It was checked by the another technical person who informed that the mother board is still
Not working so it was again changed and calls on the mobile were ok. thereafter it started with
The new error that when snapchat was installed the camera and flash light were struck off
Resulting that snapchat, camera and flash light were not functioning. again set was
Taken to the service centre the fault could not be repeared and subsequently after two
Days the incharge of the centre told that the only solution to the problem is that
Do not install snapchat. we have demanded to replace the set.

Subsequent matter taken up on toll free[protected] it was informed that my request
Will be considered only when the set will be deliverred at the service centre. the set
Was deposited on 17.10.2016 and till date it is neither replaced nor repaired. incharge
Remarks are "set is ok don't load snapchat". thereafter number of times calls have been
Made to toll free but with the no result. on the basis of the information as above
I have a serious resentments and objections against the working of service centre atlocal
And central which are as :

1. when the call was made to toll free no. it was informed that within 24 hrs. you will
Get call from area manager of the company which is yet to get after 10 days.

2. the behaviour of the staff is not toward the customers and customer service but is in
In their own ego showing that the rules and policies made for customer services are
Meant for them not for the customers. on every queary they put 10 questions to the
Customers as if they are talking to culprits and even not allowing to pass on the calls
To the seniors even on demand when they can't satisfy.

3. neither the mobile set is made error free not it is replaced inspite of the repeated
Requests and reminders to your local and central service centre on numbers of call..
Visits to the local centre.

4. no follow up by the central customer service centre and local service centre to the
Customer.

5. no compliance/redressal to the customer comlaint resulting total harassement
And exploitent to customers.

I request you take up the matter for replacement against faulty set and revert to me within
24 hours failing which the matter will take its legal recourse.

Thanks,

Krishan kumar marjara
Mobile [protected]

Dear sir/madam

I am a very old samsung customer and i have faith and trust in the products manufactured by you.

I purchased a fully automatic washing machine referred above on 31.3.2010 vide bill no.16536 from next retail shop, lajpat nagar market, new delhi 110024.

The above w/m has been working fine for the past five and a half years without any trouble.

Around 10th of september, 2016, the machine stopped working as the spin and rinse functions were not working. Complaint was made and the machine was taken to the service centre and returned duly rectified on 11.9.2016.
Bill no.121605 dated 11.9.2016 for rs.1044/- was charged which was paid prompltly by me.

Then suddenly on 16.10.2016 the machine again stopped working. This time except the lights on the control panel, the rest of the functions on the control panel were not working. I made a complaint on the customer service number on 17.10.2016.

My complaint was registered vide so no.[protected] and was marked to service engineer one shri shahid mobile no.[protected]. Shahid visited my house and after examination informed me that the pcb was not working and required to be checked. He took away the pcb on the pretext of checking the same.

After some time, shri shahid informed me on telephone that there was some fault in the pcb and as the samsung has stopped manufacturing the said model new pcb is not available with the company. He said that a new pcb would be costing around rs.7000.00.

Shahid however offered to rectify the same pcb and demanded rs.3, 500 for same. He came next day i. E.19.10.2016 and stated that pcb taken out from the machine could not be rectified and offered to replace my old pcb with another one (Again an old piece) and stated that it has a 6 months guarantee. When i demanded from him to give it in writing on the bill of samsung, he declined to give the same in writing and said its his verbal guarantee.

This however, did not go well with me and i said that verbal guarantees are no guarantees and i further argued with him as how the company could stop the model and/or stop supplying the spare parts suddenly for the earlier models. The customer cannot be expected to purchase a new machine if could be rectified by spending rs.7000.00 being the cost of spares.

Today, i. E. 25.10.2016, the machine has once again stopped working with the same problem with pcb. Except the initial lights which switch on with sound, the control panel has stopped working further. The machine is thus non-functional.

My complaint to you is this. I have strong reasons to believe that the repairs which have been outsourced by you to private contractors are fooling the customers by saying that the company (Samsung) have stopped manufacturing the model and/or spares for the same. Compelling the customer to agree for repair of the same part from outside sources other than samsung. A heavy amount is thus charged from the customer towards repairs which certainly is not passed on to samsung. Life and duration of such repair is uncertain.

The alleged repair is verbally guaranteed by the engineer at his personal level which has no backing from samsung. The customer has no control over the situation as the customer has no way to check on the engineer's words except to rely on the same.

This is a racket.

Prestige and name of samsung is being compromised by these private out-sourced contractors at the cost of customer's trust.

Please look into it and do the needful.

Amit p. Deshpande
E-170, ff, lajpat nagar-1,
New delhi-110024

Phone[protected]
Mob. -[protected]
Mob. - [protected]
E-mail - [protected]@gmail.com

Service request no [protected]
I am highly disappointed to write a mail for small issue which could have been resolved @ local level. Frustrated has i am not getting any support from your local service center even after multiple follow ups & requests. I hope my problem will get resolved after this mail.

I have purchased a samsung led tv of 88k 3 years ago; however, the panel was corrupted six months ago. So, i contacted samsung customer care & registered complaint. After multiple follow ups and requests panel was replaced in june 2016, for which i paid 58, 345 rs. Attached is the bill copy i got when i paid the amount.

The panel which was replaced is again corrupted and we are getting lines in the panel. Hence, registered another complaint, again the same story repeats where i had to do multiple follow ups, now the local service center team is saying that they don’t have the panel in stock and will provide a depletion for my tv which is worth 20k.in my house almost all the products we purchased was samsung thinking we will get the best customer service; however, the service is really frustrating and ridiculous. After getting this kind of response i realized i have made the biggest mistake of my life by purchasing samsung products.

Overall, for the tv i paid 88, 000 when i purchased and for the panel i paid 58, 000, so in total it is 1, 46, 000 and when your local service center people say that they will provide a depletion worth 20, 000 – how can you justify your act and resolution. This is very pathetic & hopeless customer service that i have ever seen.

So, i either want you to replace the panel / refund the panel cost which i paid recently i. E. 58, 000 + depletion for my tv / give me a new tv worth the amount that i have paid in total i. E. 1, 46, 000.

Please consider my request & help me to resolve the issue else i will sue your company and take the issue to the consumer forum to get the compensation.

You can reach me on [protected] for any further details.

I purchased galaxy s7 edge on 18jun16 with an offer to buy gear vr at rs 1990. However i dint receive any codes for that. I immediate info the matter to mygalaxy team, the team after wasting my time refused to help me further. I then wrote to their ceo office. They also directed me to do various things which i followed in letter and spirit and convinced me that the problem will be resolved. However later on they also refused and told me that the offer can't be redeemed by me now. I am feeling cheated now.

Hi team,

My samsung s7 egde back glass has been broken when it was in my pant pocket while driving. My mobile was not even 30 days old. How come this glass is been cracked when it was in my pant?? The crack is near the camera. I demand an explanation for this.
Date of purchase: 03/october/2016
Dare of incident: 24/october/2016
My contact number: [protected]
Pin code: 600050.

Thanks.

I've samsung core 2 & 3 times ive got reparied my camera again facing the problem related this secondly im unable to read my missed calls, dialled calls status hence the handsst is not showing the currently dialled numbers. I've visited three times at ur ludhiana (Model town extn) service centre & your representative is saying that the computer is not working its very painfull experince with samsung. I hope i'll get some releif from this on urgent basis.

I have bought a double door refrigerator model no. rt28k3723ut/hl? 2016 samsung on 20 jun 2016. since then i was having complain and informed to customer care that fridge part is getting excess cooled which causes damage of all the items. after telling so many times i used to get tips from the customer call to resolve the issue and i did according to c. care directions. no result. finally i got a complain no.[protected] on 07 oct 16 and service engineer came on 10 oct, kept 2 cup of water in different places and next day he found it as ice, told me that it require to change the sensor, which i was not ready, because it was a defective piece sent to me and i was having the problem from the beginning. from chennai office i received a call saying the last & final time we will replace the sensor and check, if it again exists, then they will replace the model, i agree with that. nobody came thereafter, when i made a request again no. [protected] on 21 oct 16, i received a call from the service engineer ravi (mobile no. [protected]) at 0800 hrs on 22 oct 16 to switch off my refrigerator & keep the door open, he will come by 1400 hrs to replace the sensor. i made it and waited till 1700 hrs and then i tried to contact him through his mobile no. but he didnot receive the phone. then i contacted to customer call centre 5 to 6 times till night 8 o'clock, all the times i receive a reply the service engineer will call you shortly. all the items i took out from the fridge for the full day got spoiled. today morning also i made a call to the customer call centre and received the same reply the service engineer will resolve your problem very shortly. now time is 1700 hrs i have not received any call from anybody. i made a blunder mistake to purchase from this brand. i got frustrated and don't want to keep this model with me, kindly advice me to resolve the issue. waiting for early reply.

I purchased a samsung evo+ memory card of 32 gb. 3 months before and it corrupted in only 2 working months... So, can u please help me by assisting me to replace this memory card.. I am trying from last month bt every time the customer service no. Given to me does not work... Pls send me the address of nearest samsung service store where this memory card is available and pls send me the working contact no. Of that store as soon as possible.. From where i can replace this card... Thanks..

Mene 26 january 2016 me samsung galacy a5 purchase kiya tha joki kuch mahino bad usme charging ki problem hone lagi jisse ki mobile charging me time lene laga 3 se 4 ghante jisse ki haet bhi hota tha usse service center pe leke gaya tab uski data cable ko replace karke us mobile me liquid sa dalke usko saf karke de diye usse phone kuch dino tak theek chala uske bad usme wahi samr problem hone lagi ek di achanakk mobile jyada garam hua aur charging nahi bad rahi thi aur us time uske under se halka sa sound aane laga mene dekha to usme sparking hui charger me aur jake me jisse ki charging jack aur charger jal gaya usse service center pe le jane k bad unhone reparing karne se mana kar diya ki ye nahi hoga iska charge apko pay karna hoga 2600 ab bataiye ki agar warrnaty me phone he aur apke product se hi mera phone damage hua he to paisr kyu du me service center walo ka kehna he ki ye liquid damage he aur liquid to aap logo ne hi dalke phone diya tha delhiye mera phone ka solution kijiye nahi me to consumer court me apke fever me case karna padega

I have purchased television in August 2015. The television was in working condition till July 2015 and then I started facing power issues and the TV did not used to switch on. An engineer visited my place after at least 10 reminders and then suggested that there is no problem and the TV is working fine. I am not sure if he even had a clue of what was wrong.

September last week, I started facing the power issues again. Again, as in the first occasion, it took at least 4 calls for me to get the engineer come home on 8 October 2016. The person who came home did not have any clue on what was the issue. He said there seems to be some issue in the motherboard and we will have to replace this. He said he will let me know the cost on the same day or latest by Monday 10 October 2016. I did not get any calls on Saturday or Monday. I waited till Wednesday 12 October 2016 when I called the customer care again. They said we will revert latest by the next day I.e. 13 October 2016. No revert again on 13 October 2016.

On the evening of 13 October 2016, I again called up customer care and they said that someone will visit your house definitely by 14 October 2016. Again no response.

I again called on 15 October 2016 and they said we will send someone for sure on 16 October 2016. No one arrived on that day as well but being a Sunday I thought it may be unreasonable so waited patiently till 17 October 2016. Finally on 17 October 2016 someone visited my place and said there seems to be some issue with motherboard and they will inquire about the cost and come back. My wife chased that person for a couple of days but he did not revert with the quote.

On Friday, 21 October 2016 someone did revert and said they will come home on 22 October 2016. Someone did visit home with some part but it seemed there was no issue in that part and some other part was damaged. Today is 24 October 2016 and I am still waiting for their revert to first understand what is wrong and then resolve the issue.

So much harassment from one of the biggest global companies in the world. I have made over 15 calls, posted complaints thrice on facebook, several emails to the CEO desk of Samsung and after 3 engineer visits, SAMSUNG has not been able to resolve the issue.

Please help me and my family from this mental trauma and refund us the TV cost or exchange the old one. We are tired of chasing Samsung for a simple repair and waste so much of our time behind this. For a big company, we may be a small customer but please understand that it is a big investment for us.

Will appreciate your soonest revert on this.

I have purchased Samsung Home theatre, it was a faulty product and repaired few times by Samsung only. Now again it is malfunctioning and I lodged a complaint to Samsung Customer Care.
Technical guy called me up and asked for the problem, he never visited and told me that would contact once part is available. Now when I checked their website the STATUS of the request is cancelled. No body cared to inform me about it. And when I called them up they told me that this part is not available and they do not even manufacture it.
Samsung says they do not have part available with them and they have no resolution to the problem.
what should I do not, throw home theatre out???? I spent my hard earned money on the scrap and Samsung can not turn away saying they do not care about it and have no resolution at all.

Free demo and installation denied by Samsung executive.
Had to call repeatedly to toll free number but inappropriate response
Amazon guide customer to Samsung for services saying it's there duty
It's an shameful behavior on both your and Amazon part as you are neglecting the issue.
Greetings.

We have examined your complaint and it appears to be a bit short. Short complaints rarely get resolved and often are left ignored by companies. Please expand your complaint in order to have a higher chance of having your issue resolved.

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Hello sir, i bought samsung refrigerator model number rt36 from video vision sales corporation, ldh on 12/06/2013. After 2 years only the fridge starting giving problem of gas leakage.
Once we got it rectified by paying 1200rs but again we faced same problem of gas leakage again after 2 months. Again we got gas filled up and now again after the period of 2 months we are facing the same issue. We logged a complaint against it (Complaint number-[protected]). Our complaint was looked after by one o[censored]"r service provider, he just came and said its gas leakage issue. He"ll send gas department person. We asked him to send the person same day as its very difficult without refrigerator. But the gas department service man came after one day in the afternoon. He came and said its oil leakage and compressor has stopped working as the fridge was running without gas. None o[censored]"r service man told us to switch off the refrigertaor. I am not at all happy with u, r service. I had kelvinator refrigerator for 17 years but this samsung refrigerator gave us so much problem in just one year only. I request u to look into the matter and i want u to get my refrigerator replaced instead of repairing as there is some manufacturing defect in this refrigerator due to which we faced so much problem in one year only. I hope my request would b looked upon, i'll b very thankful.

Suffering with price difference problem from so many days, recently this problem is getting too much high. In my town there is only two shops. But the distributor giving different price to my shop and another shop. The A.S.M of my area is also not taking any responsibility for my problem. I am requesting you to please make a look and take some action if your company is responsible, otherwise leave it.the sales distributor and asm of my area also concentrating on big dealers on!y. I am suffering a lot with this problem. Please help me...thank you... Yours obediently ...potnuru balaji, s.v.d.enterprises, narasannapeta, srikakulam district, andhra Pradesh, 532421...pH:[protected], [protected],