Samsung India Complaints & Reviews

I had brought led tv 40 inches 2yrs back and it's worth of 55 to 60k. Suddenly display is gone. I call samsung service to repair, they said, i[censored] want to replace parts it will be worth of 26k. See now, the cost of any new tv if you purchase its same to value. It's really i need to pay do repair and it's not guarantee of life.
I really put a case defect / deviation of production of product had been installed. It's valuable cost i have purchase and no response from samsung tv.

If samsung not getting resolved asap. I will put a consumer case aganist of samsung.

I purchased samsung s7 edge on june 3 2016. Then with in one month i got display problem. When i approached one of the service center in hyderabad, they have replaced the part in warranty.

In the month of august accidentally the screen got broken and i claimed with the insurance company. Insurance company is approved my claim amount.

When i chasing service center i got the reply saying that the part (Lcd) is not available. Either i have to wait for that part or i can claim for remaining amount. That means if i purchase my phone for 58000, samsung will deduct 14000 and pay the remaining 44000.

When i am asking insurance company they are saying that they will only pay for the part replacement. And samsung is not replacing the part.

In this scenario, its almost 2 months my phone is with service center. And still i dont know whether the replacement will happen or not.

Either i have to lost 14000+insurance amount or i have to wait

I am loosing my time and patience.

Being a big company, i did not expect this kind of service and response.

Dear sir,
I have bought a Samsung J5 mobile in Chennai mobiles show at madurai on 24/07/16 then after one month sharply, my mobile display got defect it doesn't work. Then I went to the Samsung service center in madurai (saravana electronics, pechiamman padithurai, Madurai) they got from me rs 1150 and serviced. Now after 1 month again my cell display got defect. So I went to them again, this time they buy my mobile and they said within 3 days you get back your mobile but still they didn't repair my mobile after five days. This is the most worst service for customers

From, dt.27/09/2016
Devang patel
A/102, parishram apartmen t,
Opp. Pavan party plot,
Ankur cross road,
Naranpura,
Ahmedabad – 380 013

To,
M/s. Samung india electronics pvt. Ltd.,
1st floor, kalapuram complex, iind reminder –04/10/2016
Nr. Munixcipal market, c. G. Road,
Ahmedabad

Ref: retail invoice no.6202/13-14/ri dt.17/01/2014 for rs.1, 92, 000/-
—

Dear sirs,

I have purchased samsung ps64f8500arlxl-64’ plasma tv (Primary batch) under above invoice but
I regret to inform that the tv is totally stopped functioning since last one month. On my complaint your service man also inspected the same and he informed that the tv is not at all repairable, since the parts are not available and your local service centre informed that they will refund rs.1, 28, 000/- (It is not reasonable according to me) after deducting depreciation and accordingly, i request you to refund maximum amount immediately.

Further, i also request you to refund the extended warranty amount of rs.16048/- since the tv is not in use. Your extended warranty reference b. P. No.[protected]. Please refund this amount also immediately.

At this stage, i would like to inform that i have purchased the samsung brand tv on full confidence that it will give a trouble free service but i am totally disappointed that within a short period it is not working. I have been using samsung products last 15 years but i never had such a bad experience as happened in the tv. Please take back the tv and refund the payment of rs.1, 28, 000/- + rs.16, 048/- immediately. I enclosing herewith copy of bill alongwith warranty certificate for your immediate action in this regard.

We regret to inform that there is no response from your side by way of sending your representative or reply by mail hence i once again request you to reply immediately in this regard.

Thanking you,

Yours faithfully,

Devang b. Patel
Mobile no.[protected] / e-mail : [protected]@hotmail.com

Encl: a/a

I have purchase samsung a8 (s. n:-rz8h501jrew) on 20 july i have logged a call in samsung for the replacement on 28-july-2016 10.00 am.

I am really surprised to see the quality of the phone and its spares being so poor in quality. its just 5 days and the phone seems to go no longer.
- phone very over heat
- phone auto shutdown

I had perceived samsung phone to be superior in quality and aesthetics which made me go for it. now i think i should have purchased a nokia or an gione phone.

I want immediate solution to this as its really sad that samsun products can be so poor in quality. i want refund of my money with immediate effect.

Would expect quick action on this or else i would be forced to go social and share my experience with the world.

So i am requesting to you please help to resolve this asap. hope so you can understand my concern.

I bought Samsung s7 edge on 24th April from Samsung show room. Company claims that mentioned mobile type is water resistant.
My phone was dipped in swimming pool water to level of 15cm depth without any rush (company claims water resistance 1.5m dept in pool for 30min).
Phone was okay for a while but after sometime it stopped working. Hence I took it to company service center.
They opened the phone & told me that its a water log issue & will not come under warranty. I informed them about the incident & requested to explain the reason on how water has gone inside =, if phone is only 3 months old & without any physical damage (phone does not have a single scratch).
Then I made a consumer complaint to Samsung customer care & I asked them to replace defective piece but without giving any explanation, they simply rejected my complaint.

My self vasu im from bangalore i got cheating from olx customer his name Mr Shanice Pereira i saw one add in olx add id is [protected] samsung j5 gold mobile on 25/09/2016 he given bangalore address in add but he stayed in GOA thats fine i called him number he said im in goa and shall i courier this mobile to your residential address now i agree to this deal and i tranfered money for his bank account 3000/- then he not send the courier and not responding my phone calls and messages after he received the money now i lost money from his cheating please help me
His Nmae - shanice pereira
Address -MARGAO SOUTH INDIA DISTRICT PINCODE-403601
Bank Details STATE BANK OF INDIA
ACCOUNT NUMBER [protected]
PHONE NUMBER [protected]

Already i registerd complaint in ols consumer court complaint number is A[protected]

PLESE RECOVER MY MONEY FROM THIS CHEATER

MY NUMBER [protected]
ACCOUNT DETAILS
ICICI BANK
HOLDER NAME SUBRAMANI N
ACCOUNT NUMBER[protected]
IFSC CODE ICIC0006251

Hi,

I have perched samsung tv on 1st oct 2016 from bajaj electronics, but still no one came to install, i met with dealer on monday and they told me that they will install on monday before 8 o clock o tuesday morning,
Still m waiting but no one came as i mentioned,

If it will not get installed, i would like to return this product and file a complaint against this dealer.
My mobile no is - [protected].

Regards,
Shankar yadav

Dear sir,

Its my pleasure to know you and buy from your site a mobile and before delivery i am so excited for my order.But after delivery i open the box the mobile is ok but charger is different from its parent company and also the charger its not work properly.Therefore I request you to kindly suggest you What I do?

To Change the charger

Thanks,

Purchased Samsung S7 edge phone 15days back i.e 18th Sep-16. now horizontal lines are appearing on the display. since its been 15 days within a short period facing such issue that too investing 54, 000 for the product.

completely dissatisfied with the product because of the issue and feeling embarrass in front of everyone that i have paid 54k for this product.

i am requesting to replace the product which i don't want to take any service which break my trust on Samsung products. if i change display also i am not sure i will give better service to me.

Kindly replace the product or reimbursement.

My note 4 on/off button was not working and glass of camera was to be replaced . i had contacted local service centre they first told me cost of 6500 for repairs, which i was ready to pay. then they give reason that parts r not available . u will have to wait. now after 15 days the parts r still not available .

so due to my urgency i contacted another centre.they first told me amount of 5180. which again i was ready to pay. so i submitted my phone and contacted them after 3 days they now told me ur motherboard has to be changed, it will cost 14500. each and every time i got different ans and different cost. just to replace glass and on/off button is it cost 14500.

this is 4th time i have been disappointed . same happened with my samsung grand. one thing is cleared now that hereafter i will not buy ur any products and will suggest other not to buy any samsung products . bcoz the services r 3rdclass and bakwas.

in same service centre 2 customers were also frustrated for 1 month
hope u will look forward and may hereafter other customers will be happy but from side i will sure not buy ur products and tell others o[censored]r bakwas product and 3rdclass service

I purchased this phone in the month of may 2016. Since very first day i have been facing issues. It wont work, hangs almost all the time, when plugged into charge it heats up to d extent that it wud burst. I cant even touch d phone at time. Just after 1 week of purchase the s/w got updated n my phone cudnt unlock inspite of entering d right password n finger print. Had complained to samsung cust care n no action was taken. Lost all data n everything. This phone has been bugging me since day 1 after spending that heck of an amount on it. Kindly get it resolved.

Otg not supporting
When any process were processing then display was half black and half white colour

3 month ago to purchase pless refund my money
Because i am not agree to repair my phone

And when i go to samsung care he will tell me that 10 i will take to repair th tha divice so am give him after 10 day he will tell me that tha motherboard problem so i am not agree to change i refund my money

I bought my samsung j7 from saudi arabia in february 2016. Its display has been damaged. Your service centres arent responding for my request because of international warrenty card issue. What should i do? Please help because i cant sent it again to saudi for repairing purpose. I do have my international warrenty card. Help me out. I stay at mumbai now where should i go related this concern?

On 01/10/2016 i purchsed a washing machine from khosla electronics pvt. ltd. from dhakuria shop, kolkta 700031. model no. wa60h4100hy/tl. after opening the cover it appeared that the over head cover panel is full of scatched and the body is tappered. the model number written on the cover is half removed. it appears that a used machine was supplied. i have taken up the matter with the dealer to day, they just refuse to exchange. i talked to...

I bought j7 samsung before three month, rm level also given very poor response, mr. Gagan, mr. Joshi, nikhil, rohan mehra all are not responding on call after given serious. Please spread to all across india blogs and don't become fool to buying samsung phone. When u visit service center they got very roude with customer and responsive with complain. I want to tell u that top management also given falls commitment. Be care carefull

I have purchased samsung led tv 46f5500-46” (led46f5500) vide voucher no prf1413164 dated 22-dec-2013 for rs. 85, 900 /- from

Kohinoor tele-video pvt. ltd,
Pranav co-op housing society ltd., sector 9,
Opp. fire brigade vashi, navi - mumbai - 400705.


Now on 18-sep-2016, suddenly there were a black spot and lining and dot are being appeared on tv. i had registered made a complaint with samsung why it had happened.

Engineer from samsung visited and told us there will be rs 36, 000 approx. need to be spend out to get repaired tv.

I don’t understand what type of material and quality samsung is using in their product.in less than 3 year led tv had become useless.

I need support of kohinoor as biggest dealer of samsung, please escalate this type of product at highest level in samsung about their quality... and need to get repaired tv from samsung/kohinoor..

I have purchased one sony tv around 9 year ago and this tv is still running in good condition.

I don’t why samsung want to lose market share by developing that type of faulty product / a short shelf product. i will never refer samsung to any my colleauge /friend.

I expect samsung to take the issue with real earnest and do their best to rectify the failure at the earliest at their cost.

Dear Sir
I would like to inform you that recently i have purchased Samsung A7(6) Gold on dated 25/06/2016 from City Collection Nagpur Maharashtra ( attached the scan copy of invoice) Then after few days my mobile stooped functioning. So I went for Samsung service centre SPECTRUM MARKETING (ADDRESS 2ND FLOOR DHARAMPETH TOWER NAGPUR 440010) on 17/09/2016 and deposited it for repair (attached the service slip). I have contacted and went service centre many times but every times I got very very disappointed. Every delivery date of my mobile is being postponed I am still waiting for my mobile. The staff of service centre are not cooperating and I have no idea how can i get rid of all these problems. Undoubtedly Samsung is a brand name but this service centre is tarnishing the Samsung name.
Please intervene in all this matter and make sure for delivery and repair of my Samsung A7(6) Gold mobile as soon as possible and take necessary action who are responsible for delay.

Thanking You

Attachments
scan copy of Invoice
scan copy of Service slip

There were some issues with my mobile(A7) bought 13aug, 2016, so I gave it to the Samsung care centre(yamunanagar) on 16 Sep., since then I am taking regular feedback but no proper solution has been given to me.. And today the executive Rajat has talked inappropriately and in very harsh tone.I can assure I am not going to buy any Samsung product in future. And kindly return my mobile phone cost, I don't want it back

Hi I am Lakshit Kothari Wanted to complain about the Samsung Galaxy Tablet A SM-T355Y well this tablet has started giving me problems like Hardware . It had started giving me problem since past TWO months I really couldn't find out at the first, but I after when I had again started using it as a Phone then after sometimes the battery went down to a little bit and the tablet started going crazy by restarting itself again and again continuously until the didn't ran out or until the time I had put it on charge . I am sure of it that there is a hardware problem which is giving me trouble to use properly and efficiently . but of course I had bought it from amazon.in .