Samsung India Complaints & Reviews

I purchased a samsung refrigerator on 26 June. The same was broken from inside and we informed that to dealer . A person visited and said this is broken by you.Since then (two months) we have been following up on this with dealer/customer care/twitter. We need some guidance to take the matter to consumer court, as samsung has cheated us, taken our huge money for broken fridge .No one has reverted from Samsung since then.
Bill date- 23 JUNE
Dealer- M/S kandy oners sales pvt ltd city plaza meerut
Owner - Neha Sharma

I have order Samsung refrigerator from Viveks showroom, Hypercity, Bangalore on 5th September, 2016 and Later it was found that it is a defective piece and I haven't received any refund or exchange for that refrigerator till now. I have been calling them for almost 1 month till now and no action has been taken either by Vivek's showroom or samsung. This is definitely an unethical behaviour and Samsung has to be given great punishment for this unethical behaviour.

To whomsoever concerned,

I have lodged a complaint on 12/09/2-16 concerning the manufacturing defect of the Samsung Microwave Oven we purchased as per the Samsung Service Engineer who visited our place; suggesting replacement or repair my Samsung.

So far no remedial measures have been taken from the concerned, except an email (Once email reply given by "shakshi.[protected]@partner.samsung.com" 15/09/2016 for a complaint made on 12/09/2016) and once called me ([protected]) over phone stating, next day will visit the place regarding the same - please refer the voice of recorded call.

If this is the responsibility of the concerned authority I will be forced to take legal remedies, together with a campaign at my own expense to not trust Samsung electronics any more showcasing the damaged Samsung product as all recorded communications support the cause.

We use several household electronics my our houses from Samsung sorry to say your service is very poor.

To make our side clear, despite saying we needed urgent time bound attention from Samsung regarding the same, as we came for vacation to celebrate ONAM festival your Service was really disgusting.

Please use following phone numbers for communication on priority basis in the order [protected] and [protected].

---
Dr. Abhilash O. Usharraj (Ph.D),
Phone: +91-[protected]

On Thu, Sep 15, 2016 at 6:13 PM, SHAKSHI CHOUDHARY wrote:
Dear Mr. Abhilash,

Greetings of the Day!

This is Shakshi from Customer Experience.

We sincerely regret the inconvenience caused to you on your dealing with Samsung product / Services

This is in reference to your email dated 12/09/2016 regarding your complaint against Samsung Microwave oven; we would like to inform you that, we tried to contact you on available numbers [protected] and [protected] around 3:35pm but were unable to establish a communication.

The provided numbers were ringing.

Also, we would like to request you to confirm us with your convenient time so that we may able to get in touch with you for further discussion on the case.

Moreover, you may also contact us on Shakshi.[protected]@partner.samsung.com

We appreciate your support and patience and assure you of our best services always.

Warm regards,

Shakshi Choudhary

Senior Executive, Customer Experience

Samsung India Electronics Pvt. Ltd

I am using galaxy j7 2015 .. and i am facing display bliking issue during low brightness from last month and during in night hours prior than it i registered a complaint. and received a call from samsung support and they provide me a troubleshooting method but it was not understandable and it didn't work .. its my humble request to you please provide me solution as soon possible.

I purchased a fully automatic machine of Samsung company four months ago. It is not working from last 15 days. I have complained many times in call centre and service centre. Many technician visited 4-5 times but they could not figure out the problem. I called them they said that they would call back again that day or the day after tomorrow but they didn't. I am a working and I am suffering from many problems in my daily life. Please as soon as possible tell me the solution for this.

My air conditioner is not working from last one and half months I complained many times but I got no response from your persons pl clear me by mail weather u will repair it or not if not then I have to go for legal action. We r suffering a lot as it is very hot here. We want to solve my problem as soon as possible. Or we have to go to consumers court so pl do as soon
Sanjay more
R. K. Bose road dhubri assam pin no 783301. Mail I'd [protected]@gmail.com

Brought this new phone, slept beside it and next morning its screen is all damaged with a slight slip of 4 inches.is the so branded version of samsung.i spent 50000 rs for such degraded brand & its service.the display repair is costing me 16000 more.wprst brand ever.worst service ever.it picks our pocket heavily.there are hundereds of complains on net regarding same phone's screen damage.

I purchased a Led Tv (UA32J4300LED TV Batch no- 0A263ZNH401244) on dated 24-jun-2016 from M/S JAIN ENTERPRISE Kantabanji Dist - Bolangir Odisha. I have faceing a lot of problems to purchased this product. Problems are following: 1. Led Tv screen is working properly
2. Three or more lines are spreading over the Led screen
I have complained several times but no response from your side. Please solve the problem immediately otherwise I will take shelter under court.

Modal rt47k6238ut purchased on 11 april 2016
Name alka chahwalla no [protected]
Complain no :[protected]
Very disappointed with service provided by samsung, its 72 hours on since i have complain for my refrigerate, however no response from service center.
Multi pal followup calls, highly irresponsible reply from call center
Not accepted from such reputed brand. Will start discarding samsung produces its only money making business with "0" services

I submitted my Samsung Galaxy A8 for repair on 06.09.2016 and was told that it will be done in a week. After about a fortnight and 4 unsuccessful visits to the service center, I was finally told that my phone was ready, however, they can not give it to me due to some server issue that shows the status as pending and are thus unable to close the call. I was also told that they have escalated the matter to the concerned authority and should be sorted in a day.

It has been over 10 days now and I still do not have my phone. I have visited the service center 3 more times, called them multiple times, lodged complaints with customer care 3 times, and yet the issue is nowhere near to be resolved.

Service Center tells me that the problem is not at their end, they have done everything so they are waiting for response from Samsung. Customer Care tells me that the call is to be closed by the Service Center and they will be notified about the issue. Even after I pointed out that the Service Center already knows of the issue and says that the problem is not at their end, Customer Care refuses to take any step other than 'e-mailing' the Service Center.

At each point I have been told that I'll get a call back soon and the matter will be sorted out. However, not once have I received any call from either the Service Center or the Customer Care. Each time I call, I get the same response.

This is absolute HARASSMENT! Please tell me what to do? My phone is ready and still Samsung has literally held it captive, refusing to return to me what rightfully is mine. I apologise for being dramatic but I feel helpless as I am certainly not looking forward to having to go to consumer courts for something like this. Worst part of all is that I'm expected to pay 10K for this kind of atrocious and inefficient service.

I request you to look into the matter. Please find below the details:
Bill No.: [protected]
Customer care reference no.: [protected]

I have purchased Samsung Galaxy Note 4 on 27th June 2016 from Flipkart. The product was defective one and it was non noticeable in first look. I have noticed the Panel coming out after holding mobile on top side. The Panel was going inside if I press the screen. Further mobile was switching off again and again and battery backup was very poor. So I had called to customer care for replacement.

The customer care representative lodged the complaint on 14th July 2016 and assured supervisor call back in 4 hours. I was waiting for call but I didn’t get the call. I have again called to customer care and the representative told me that i will get the call by 15th June 2016 by 9.00 AM. Again there was no call back. I have called customer care and i was told at 11.00 AM i will get call. But no use. No call from supervisor. Later I only called and demanded for the supervisor to come on call. I was kept on hold for 30 Minutes . and arrogant attitude of the supervisor stunned me. Later I wrote to CEO office. But no help from anyone. The product is defective one. The service center is replacing two major parts of the mobile. My concern with Samsung service are

1. Defective product
2. Non help from the Samsung team
3. No point of contact other than Customer care
4. Mental and physical effort distress.

After lot of follow up with Mr Azaruddin (Senior Executive - Customer Experience) and Ankur Gupta, the arrogance of these executives mentally harassed me. I had decided to lodge a formal complaint in consumer forum. But later Mr Ankur Gupta has extended the warranty of the mobile for 3 more moths with assurance of quality service and quick response from him. After mobile is repaired, the mobile started giving trouble again.

I had to travel to Singapore, Indonesia and PNG for business visits. During my presentation, the mobile started giving problem in front of client. It was embarrassing. Later the mobile didn’t start at all.

I have visited the Samsug Service Center ‘Srivaru Solution’ again on 16th August 2016 for repair. To my surprise, the mother board itself was crashed. I have continued to call service center for status of my mobile. But no help from the team except saying that it may take more than month to process the request.
The representative told me that status will be communicated by 20th August 2016. But no call and no update. I again called and manager Mr Guru Prasad told me to give documents for replacement or refund. I had submitted the same to him. He promised that the amount will be refunded in 10 – 15 days. After that I continuously called but the answer is it will take more than a month. It has been 2 months since I gave my mobile for repair and negligence from Samsung is not forgotten and forgiven.
Further, there is no proactive calls or mail from Sri Varu Solutions. Every time I have to call the service center. Always I used to get false promises from the representatives and Manager (Guru Prasad). I had numerous discussion with Manager (Guru Prasad), Representatives and Manjesh. But still no assurance of final resolution. Still service center is not able to repair or refund or replace my handset.

Bought the new grand prime on 16th Feb 2015, the mobile set is now found defective in a time span of 18 months. Send to service center for rectifying and paid 500 rupees for new charging port . On 1st oct again the mobile went off and now they are again asking for Rs 1000 for battery got drained off. In the name of repair now the main button also is not working. IS this defective china model hand sets send to fool india customers ? Why should a mobile which cost Rs 14000 will have a battery getting drained of in 18 months? Smamsung seems to be cheating customers with high end mobile set been sold and found faulty in 1 year itself.

Please see the matter our sumsung J1 mobile submitted to service center on date 22.8.2016 against job no. 102 but sorry to say that our mobile could not receipt till date, we call customer care Ref No. [protected] dt 1.10.2016 attend executive Sabana. Robertsganj, customer care executive could not handover our mobile set he say your battery loss from service centre.
Robertsganj Executive Name- Virendra
Contact No.[protected]

Regards

Sagir Ahmad

Mera phone jb warrenty me tha tb maine service center me diya unhone 10-15 din ka time liya tb tk mere phn ka warrenty khatam ho gaya aur tb bola aapko ab paisa lagega jbki dene time me bataya gaya ki paisa nhi lagega apko aapka warrenty me hi hai agar warrenty se bahar ho jayega to bhi free me ho jayega kam

Mere phn me problum ye hai ki 4g ka network nahi aa raha hai charging problum bhi hai
Mai phn ka bill aur service center ka job sheet de raha hu apko plz... Help me

I have a samsung tv model no ua40d5500. Its display has gone bad. I launched a complaint on 24/09/2016 reference id [protected] at samsung india call centre. I was told that the problem will be solved if i upgrade the software. I tried to download the software upgrade several times but the software gets deleted as soon as the download ends.
Next day i call again i was told it is a display related problem and an engineer will be send next day (Ie 26/09/2016) and the problem will be attended. As no one turned up or called me on phone i called-up the call centre on 27/09/2016, i was told that somebody will surely attend the same day or 100% the next day. The same promise was given on 28/09/2016 & 29/09/2016 but no one turned up or called me on phone.
On 30/09/2016 when i called i was given a phone no. Of service centre[protected]. As no one answered, i called again i was provided another no [protected]. Again no one answered. I called up the third time i was told that both the numbers were not of the agency and yet another number was given[protected] now this too was not reachable so i called again this time one more no was given[protected] which of course no one answered. Now this time i was told that my complaint had been cancelled and a fresh complaint was launched dated 30/09/2016 new reference id is [protected].
I feel that samsung india are not attending to after sales service and fooling costumers. It seems there is no way one can complain to higher authorities if you are being fool by the call-centre employees. I think the call centre is a big fraud.

I purchased my samsung j5 in april 2016. My phone's display combo is damaged twice. I want to know that how is it poasible. I want justice. I charged 4500rs.twice. First i changed my combo in july and second was in 21th september. I want to know that if it is the company who sells the very much units of smartphone then why the problem is on me. I mean twice i changed combo.

Sir I am from morbi India.
From today morning my mobile which was getting switch off again and again although buying new in 26/06/2016.
When connect charges of is showing 75% charges then removing charger and immediately get shutdown.
I have visited nearest customer care unit but they said that there is battery problem and you have to put your mobile for 2 days . They have battery their stock but did not even check by changing another battery and direclty said that keep mobile for 2 days . When i complined by phone then not satisfactory answer gotten from delhi.
My mobile number is [protected], [protected]
If service is like that then we have to keep 2 mobiles in our pocket !
Why peaples are irresponsible like that why i have to trust in Samsung. You have to take action immediately

My self vasu im from bangalore i got cheating from olx customer his name mr shanice pereira i saw one add in olx add id is [protected] samsung j5 gold mobile on 25/09/2016 he given bangalore address in add but he stayed in goa thats fine i called him number he said im in goa and shall i courier this mobile to your residential address now i agree to this deal and i tranfered money for his bank account 3000/- then he not send the courier and not responding my phone calls and messages after he received the money now i lost money from his cheating please help me
His nmae - shanice pereira
Address - margao south india district pincode-403601
Bank details state bank of india
Account number [protected]
Phone number [protected]

Already i registerd complaint in ols consumer court complaint number is a[protected]

Plese recover my money from this cheater

My number [protected]

I had given my sam a8 mob for display repair in warranty
B2x service samcare surat
They broke my display then gave me estimate of 7500 i agreed
After 8 days they called me & told that there is liquid problem
They r chieating with all customers
I wil complaint in consumer forum on monday if they don't complete my mob according to their hobsheet

Ref:1. model no. wa 60h4100 hy purchase dated[protected]
2. complaint no.[protected]dated[protected]
3. complaint no.[protected]dated[protected]
I am invite your attention to the reference cited. the said washing machine is continuously leaking water near water valve from the install time. i am request to customer care toll free number many times. your service person came one time with water valve, then machine open fit and refitted so many time and watch 1 hour, but not sort out that problem. then person told me “i will come in another day after calling you sir” but no response. again i made a complaint on[protected], through tollfree number and executive person told me “i remember that case and will consider it and our service expert will contact you”. but till now no response. i thought your organization and staff are very good, but unfortunately your irresponsibility continues. kindly take necessary action immediately.

Anil kumar. p
Sreeragam, ayiroor
Perumkadavila. po
Neyyattinkara ph.[protected]