Samsung India Complaints & Reviews

Excuse given by staff at borivali service centre

Samsung has stopped manufacturing parts!!

Then why the hell you take the money and not say before?!!!

Piece dual sim mobile
Amsung mobile c5212i
Location borivali service centre
Both the service centres approached.
Money charged: yes
Service: only software reset attempted
Result: phone not working!

Will i get an apology or only apathy?

Dear sir,
I purchased samsusung e7 on date 28 sep 2015 from m/s sahid mobile moth district-jhansi uttar pradess. Now mobile display have been signal black spot on talking time without fall and spot covered all display. Samsung authorised service jhansi are saying that display have break from falling display and is separated tuch by fal and finly he is not knsider under warranty so please i request you to become mobile display change in the warranty. And mobile last days samsung service center put forty-six and i am a bussinessmen so i am facing many problams without mobile

Thanks
Vikas kumar
Mobile no. [protected]

I am zohaib issa from nagpur.
I have purchased a brand new handset of samsung galaxy s7 edge model g935 worth rupees 50900.
Purchase date - 20.9.2016.

Purchased on emi through bajaj finance. Down payment made is rs. 10900.

I have used its headphones for the first time on 5.10.2016. And its not at all working.
Also the brand new samsung phone is heating up on optimum use.
On my submitting this issue to samsung, they are totally avoiding it. Whereas on the time of purchase, they told me that samsung will replace the handset with a new one if it shows any errors.
Now when i went there for the issue on 6.10.2016 i am getting fake responses.
I am feeling cheated by samsung.

I am very upset and being an indian looking for a justice from my country.

Please help...

Regards,
Zohaib issa.
[protected] /[protected].

Dear samsung customer care

This has reference to the samsung a-7 (Gold) purchased on 17th april 2016 after payment of 22000/- rs from m/s tapasya traders, dhar, madhya pradesh.

This is put on records that since beginning i m facings several concerns viz overheating and auto shutdown of my samsung phone bearing imei no [protected]

Since last more than three weeks i have handed over the phone for resolution of concern of non working of display @ m/s tapasya traders dhar, madhya pradesh but m/s tapasya traders is neither resolving the cell phone nor answering satisfactorily.

Keeping in mind the severe overheating of phone and other so many concerns viz auto shut down, non working of display etc... Please ensure replacement of my phone as soon as possible.

Looking forward an early positive revert back with the commitment that customer care is the top core value of samsung india!!!

Regards

Pawan
[protected]

I bought samsung note 5 phone on 19th april 2016 from anmol watches & electronics sco-1012-13 sector 22b chandigarh. On 20sep2016, after charging the phone for only 10 minutes, it got overheated and stopped working. I gave my "underwarranty samsung note 5 phone" for the repair in samsung service care center sco-3009-19, sector 22 chandigarh on 21st sep 2016. They said there is defect in the hardware of mobile and assured free repair in 5 days. Since then i have visited the service center 5 times and everytime they refuse to give the phone and says it is not being repaired yet and asks me to come 3 days later. I have even contacted their manager personally but she is not responsive. Kindly look into the matter and resolve it immediately.

HI,
I have purchased this smart tv on 01/May/2014.
All of a sudden picture is Blank only sound i can hear when i call the service agent he said we have to change the panel.
If you see the Ask the Community section from below URL (Samsung India) http://www.samsung.com/in/support/model/UA32F5500ARLXL

Same issues has been logged by the most of the customers.

Dear sir
i hav purchaged samsung lcd 32450 on 05 feb 2011 by paying rs 30000. The tv is not functioning now. i hav contacted ur service dealer. he informed that the tube of tv is not working and cannot be repaired.
how it can happen. Is there samsung brand tv has only 5 years is life . it reflect very poorly on ur brand name. This incident shows where product does not last long in proportion of price paid it’s loot done by ur company. The customers are being cheated by samsung by using very poor quality parts in tv and may be in other product also. no other brand tv has such a short life.
In the olden days simple box type tv use to function for at least 13 to 18 years. In the present scenario by using advent technology ur product is lasting only for five years. It speaks volumes about ur company.
plz iintimate that ur product of tv has only life of five years.
You are requested to look into the matter and replace or repair the tv to keep the faith of customer in ur product
Satish kumar ( india, Lucknow)
Pintupintu.[protected]@gmail.com
Mob- [protected]

I have purchased 40" led hd samsung tv in dec'2013.

The screen gets blacked-out when tv is run for say 1/2 hrs.
I made the complaint with the samsung and their engineer visited few days ago and said some tq/pq card is not functioning well when it heats-up. There is not sign of burn, damages etc on the card. He said it will cost about rs 4000.

Few days later i got call from samsung representative and they said that card will cost 24500/-. The cost of this spares seems exorbitant and appears a attempt to rob the customers. I made complaint at samsung call center regarding this and they said they will look into. However, today i got message that my order reference no-[protected] is closed because i did not approve their estimate.

While perusing the complaints in samsug led tv, it is gathered that this is a very common failure in their led tv.in my opinion this is a manufacturing defect and samsung should replace the parts free of cost.

Mohammad shoyeb

Mob-[protected]

Last tuesday (27/9/2016) my refrigerator stopped working. Called samsung customer care, they promised service engineer will be visiting in 24 hours. Service engineer came after more than 36 hours. After some testing he said compressor needs to be changed and will place the order right away. Also said the issue should be completely resolved in 2-3 days. Now it has been more than a week and every time we call the customer care or service center they give different reasons for the job not being done. One says compressor has not come yet, one says compressor has come but engineer is not available.
This has been giving us major mental harassment.
Customer complaint number - [protected]
Samsung simply is refusing to fix my fridge. Will need to take legal steps if this is not resolved asap.

I purchased a samsung galaxy grand prime 4g phone vide order item id [protected] on[protected]. But there is multi problem in the handset from the first day of purchase. I contact regarding battery problem with flipkart executive immediately after the purchase of handset but there is no solution given by them. After some day there is another problem regarding line in led and then i deposit my phone in samsung service centre, bathinda and they repair this problem. Now the problem of battery is still pending and i contact with service centre many time but they are not bothered and return the set without solve the problem. I contact flipkart executive again last ten days back and the executive forward my problem with in[protected] number. But till now no solution of my problem from flipkart as welll as samsung service centre. I request your kind honour please solve the problem otherwise i have no way except to file a case in consumer fourm

I paid prebuk amount on 22nd aug, 2016. Till now i got 3 sms regarding this. One is prebuked confirmation msg. Note7 delay msg and last message that too on 8th sept, 2016 stating u get offers for delay. After that no reply for any customer. I[censored] contact him using social media they will bock us. Need to know real reason behind delay in india and exact release date and intrest to ur prebuked money.

My plasma TV is not working, I have registered a complaint in this regard to your service centre, It's more than 14 days but they never showed up. I visited them again for enquiry about the matter, they promises me that they will send any service engineer to rectify my problem. But sorry to say they failed again to keep their words.
Kindly treat this matter on priority basis.

I would like to put in your kind notice that i bought a s7 edge mobile on 30 th october from your samsung plaza store at electromart store pvt ltd. Shop no-207, 2nd floor, gip mall, noida. On 31 i daignosed few problem in the phone like camera was not working and battery draining byitself, phone was getting heated. So i went to service centre they said phone is rectified with all thesse issues and would be changed and have to go for doa approval. I sat here full day for this and got the old phone packed to give it back to dealer nad get new one. Now the second time when i got the phone i took it home i used it and i again saw that the phone isnt working fine. There is sivere problem in the phone screen and speaker is no working fine i went to service centre andd they again daignosed the problem and said to go appraoval for doa again. This is how i went through such an haressement and a overall bad experience entire 6-7 days. Tis time i wanted the full refund for my money. So i contacted the samsung plaza elctromart dealer h said we will give you money through chq and 1000 rupees would be cut. I mean this not justified. After going through such a bad experience i still have to bear this loss.//???

Do i.???
Instead of refunding my full money and offering me some gesture and some coupon. He is cutting my money. This is not done. I want full refund of my money by any means of chq or cash.

Poor services and extremely poor quality products.

I fatima bi.I.Khan had purchased a refrigerator model no.Given above on 31/1/16 from kohinoor televideo pvt.Ltd, complaint several time,
complain no:
[protected]- 2/2/16
[protected]-4/3/16
[protected]-14/6/16
[protected]/7/16
[protected] -26/9/16
[protected] -5/10/16
door colour faded and your fridge stopped working from yesterday, i m not satisfy from your product kindly refund my money, make it as soon as possible, , , thanks
cont:[protected]

I had pre-ordered Samsung Galaxy Note 7.It was going to be launched on 02.09.16. Now almost 50 days have passed, but there is no confirmation given by Samsung S to when we will get our mobile.Their Customer Care too is very pathetic. Whenever an E- mail is sent to them they just give a system generated reply. They have taken money from us from a long time which is illegal as per RBI.
Please help

Dear concern i purchase a5 model on 23 sep 2016 which having some defects and submitted at samsung mohali, punjab for doa on 26th sep 2016.

Problem details:
1. when we play games (world cricket championship 2) on this handset its ppi start getting break after few second play, i observed this handset having issue most of the games 100mb size. but service center denies for this by saying we are not responsible for 3rd party app. may i know what is the meaning of android if we cant use 3rd party apps in it.

2. even if i compare this handset with sony mobile same super amoled lcd and same format video this phone video quality is poor. service center also denied to get compare and provide any solution on behalf of comparison

3. finger sensor accuracy is not 100% its had this issue also which i display to service center authority also, now they accept this and ask me to dispatch handset to next authority for solution.

May you pl explain i had bought this product to get suffer or to use it. since i purchase it lots of time i visited service center but till the time no solution has been offered from samsung.

Pl provide me solution over it. my service request bill no. [protected]

Looking forward for the solution.

I have given my samsung galazy note 5 for repair on 1st october. Now service center is saying it will take 30-45 days to get the phone repaired/replaced/refund. I have paid 60k for the phone & asking to wait for 45 days is not at all acceptable.
Job sheet no - [protected]
Mobile given at Mobile technology, 103, 1st Floor, E- Wing, Sumith Samarth Arcade, Aarey Road, Goregaon West, Mumbai - 400062

I don't under stand the strategy of Samsung India for not selling Note 7 again in Indian market.
where as Note 7 is being manufactured in India itself, atlest for pre booking customers it should be made available in order to create positive environment in the market for the people who have shown faith in Samsung during difficult time.
If nothing is done fast you might lose your loyal customers and 1 customer is equal to 100 that you may lose if you don't act soon.

Pathetic service in Lucknow U.P. There are 3 service centers and none of them pick up their phone. They keep sending customers from one centre to another.
My mobile Samsung Note 3 Neo display is not working properly.
The Hazratganj centre mob no. is of a person living in Delhi. He had complained about this but no response to him also. He was gentleman enough to give me another no.
A Mr. Ashutosh from the Hazratganj centre picked up the phone after many times and refused to tell me if the display is in stock or if he can get it for me without my visiting him at the centre. What is the point in visiting the centre if it is not in stock. He just wants me to visit his service centre.
The Aliganj service centre keeps sending customers to Hazratganj and there were many customers who were running between these two centres for the last many days with no result.
The complaint/ suggestions box was open and the complaints were lying on the ground. Samsung company has no control over the complaints being done at the centre. The centre employees just throw them away. Why cam't Samsung put a proper box with lock which should be opened only by higher authority. There were about 20 complaints lying on the ground and center people were least bothered.
I still donot know whether my mobile will be repaired and when. Does anyone from the company really bother after selling their product?

I bought this TV in October 2014 for a hefty Hard earned amount of 90/000 Rs

Just recently I see a fine line on my TV set I called the company they sent me their engineers & was said that the panel is gone bad & i have to shell 51000 Rs to fix it as my warranty is for 1 year only.

I am a loyal customer of Samsung Brand but after this incident I dont think i will be as this is a common problem in 46 inch TV as read on the Internet & the company is not taking the blame on themselves instead penalizing on the customer if i dont get it repaired I am sure I will not buy any samsung product & make sure to post this incident on all the blogs.

As this is not what you expect after spending so much money on the TV