Samsung India Complaints & Reviews

Oct 10, 2016

Updated by madhukar parte I have launch complaint regarding, our TV on 2nd Oct 2016,
But not yet resolved, even no one brother to response for Sumsung end

Regards,
Madhukar

Oct 20, 2016

Updated by madhukar parte Please update above complaint status

Oct 09, 2016

Updated by Akhilesh Maini My contact number is [protected]
Name Akhilesh Maini

Oct 14, 2016

Updated by Balaji R Koustubha We never had a discussion which concluded with whatever you say so above. Please do not copy paste a message you have sent me over email. You speak so high of your service but it is no where close to what you have delivered so far. I have received a TV which has an issue with a screen in the very first month. As per your policy you are subjected to replace such a product. Why do you refuse to do so now? And why should I go for service? It is equivalent to buying a used TV. You should have charged me half the amount for a TV which would require service in a month's time.

Oct 08, 2016

Updated by Cm1996 Do some hard action

Oct 08, 2016

Updated by rshar32 Now Service center has created Job sheet whose No. is [protected] to place order for the service parts and the same is also rejected now if Samsung is to ask me for refund than why there would be deduction of damage parts from me when my handset is insured and approval sought for the repair of damage parts

Oct 08, 2016

Updated by rshar32 This is to bring to your Notice that I have bought A8 Hand set (Serial No. RZ8H506IJFX) from Croma on 11/06/2016, and the same is being insured from Gizmo (New India Assurance) based on the Insurer guidance (Gizmo), I have submitted my device to Janus Electronic 511/12 Sector 12, Vasundhra (Samsung Service Station who take Insurance Cases) and the service center got the approval of the insurance claim from New India Assurance on 20th Aug 16 as per the repair estimate submitted by the Janus Electronic (Samsung Authorised Service Center), till today the service center is not having service parts to repair the device and all his indent is being declined by Samsung. Further the service center has tried other way by creating Job sheet Number [protected] on 30th Sep 16 which is also being declined with same comment as non-availability of service parts. Do you have any genuine reason to explain as why there is so much delay in arranging the service parts and what all pain your customer experience without having his device? I am sure you must be having some issues but I don’t think Samsung has stopped manufacturing A8 device (as new handset and already sold handset have common parts) even if you have stopped making device who is going to take care of the customer who has already purchased the device. Needless to mention that you have any one to be your customer once but only your after sale service make someone your loyal customer further I am sure in Samsung wisdom prevails and someone may act to my humble request to support me and cooperate me in fixing the problem of mine, I am not asking anything else other than my right to get service from Samsung. I have made numerous call to your toll free customer support Number and got only the Ref No. of my complaint so far which is [protected]. Now what I anticipate that Samsung may ask me to get refund/replacement of my Insured Handset by detecting the amount of the damage parts which can easily be repaired by having the service parts and the repair cost adequately shall be paid by insurance company whose approval is already being sought, please tell me as what is my fault other than having Samsung handset to bear the cost of damage parts. In view of the same I request to replace/repair/refund by handset without detecting any amount from me.

Thanks and Regards,
Rajesh Sharma
[protected]