Samsung India Complaints & Reviews

Ref no. [protected] - I have purchased your company's handset samsung J7 but it started giving me a display problem in some months. I approached your service centre and they assured me that it will take only 1 week to get this repaired. Its 9th day today and your service centre has still not got the problem sorted as the spare part is still not available. My question to you is if you manufacture mobiles why you dont have spare parts and why should a customer has to wait for so long to get this done. The problem lies in your way of manufacturing the product so why should customer have to pay for this. This is the first time I have purchased samsung handset but i assure you i will never buy samsung mobile in future nor i will recommend my friends and family to buy this brand. Sorry to say but you lack after sales service. When I approached your service centre today the person tells me its still in process as they have not got the spare part and it will take more 15 days to get this sorted. Pathetic service I can say. So big company and a customer has to wait for nearly a month to get his handset repaired. Im writing this to you so that I can get this sorted ASAP otherwise i have to go to consumer forum to sue you guys.

Thanks for your valuable time
Wasim Shaikh
+[protected]

Dear Sir/Madam,

I have purchase Samsung J5 handset on 6th Feb.16 and after 6 months only its got faulty. Screen color got faded completely. I went to service center at (Halwasiya Lucknow UPE) and they refused to login my complain saying we cant entertain you because server is not working. Then next day I went to another service center of yours at ( Gomti Nagar Lucknow) and they were saying that screen has been broken and repairing charge will be 5K and we are not sure about mother board. For that we will confirm you after opening it.

I have also tried to log a complain on your online support, but it could not happened because its asking for serial number and after mentioning its not being processed for next page.

I bought this phone just due to Brand name of Samsung. I handled the set very carefully and there is no damage on screen not even a single scratch
.
But now I am fed up with this handset and very disappointed with the service support I got by the service center. Being a working women I can not go daily to the center.

Kindly get it resolved or please take your handset back. In future I will never buy handset of this brand neither suggest to any body to buy this because I had a very bad experience of machine as well as service of Samsung

Model Number –SM-J500FZWDINS
SR No-[protected]
[protected]
Date of Purchase- 6th Feb 2016

Regards
Om Kaur
[protected]

I submitted my phone for repairing first Samsung customer service center says me phone will repair in 3-4 days but after 4 days they are saying the part is not available. ten i contact to customer service center head and he suggest me to submit your documents for refund and i submit my all documents. But the service center not forward my documents and playing a lying game with me. Then i contact to Samsung Customer Care but the are also not giving me any solution. After that i contact Samsung Delhi office as well as Samsung Head Office But the problem is as it is. And the whole Samsung is playing with me and torcher me. Then i decided to complaint against Samsung India.
Hopefully I get any solution of this problem.

Am using samsung phones for past 12years. And am fully satisfied with the products till now.. At jan 2016 i purchased a galaxy note 5 SM-N920C When i visited dubai.But unfortunately due to some health problem i went back to my native country india.last month i had a problem regarding my phone.phone display just showing samsung on the display screen.i went to the autorised service center at kollam nd they done software update.but its of no use.they tried all t possibilities and told me that its the problem regarding the mother board and its cost around 15000rs.Its something huge amount for me, as i purchased that handset for 45000rs, and its been only 10mnths till the purchase date.But am ready to change the mother board and asked them to change.here comes the main problem, they told me that they orderd that but its out of stock.i checked with trivandrum service center, they too told me the same reply, its been one month ma phone got off.there is no solution for me to change the mother board.service center reply is that just give the phone to the service center abroad.as i told earlier due to some health problem am not able to travel.please help me to find a solution to the problem, i cant use other phones, because i dnt like other phones user interfaces..

I purchased galaxy s7 edge on 2nd september, 2016 just after, 10 days the edge screen had problem which i immediately informed to samusung customer care till date i dint get any solution.

I turned up from iphone to samsung, i m really very disappointed. I purchased this phone since i heard that the camera of this phone is pretty good i have a plan to vacation but due to this problem i am in dilemma what should i do.

Bill no:[protected]
Mobile was submitted after display flicker on 13th but has yet not been returned
Few service centres rejected repair in warranty and then when a service centre accepted it, they told to give 2 days which later became one week.
Calling customer care relentlessly, they told they are of no help in a rude manner. One guy told he would jot a second and final email to the centre after which they would forward my case to higher authority and they would decide whether I should be given a new phone or the fully refunded amount in my account.
Other executives are denying any such policies. After he finally reported the higher authorities a week back even since then I have heard no reply. I am the guy running after them. With no phone it's quite difficult to survive.

I had been gifted a samsung j7 by my relative. The phone wasnt working properly had some 4g issue. Then went to the service centre.. They said they couldnt do anything due to the phone being a foreign model. Asked for the contry customer care said it would be better if i tried flashing the software. I am amatuerin these things.. Ended up with a bricked phone... Would probably be termed as a irresponsible by the relative who gifted me the same.. Please help!!!

I submit that, my cousin presented one Samsung Galaxy A7, which purchased at Al-Jubail ( Saudi Arabia). After (3) months, the battery of the said phone used to discharging regularly. For which I approached Srinivasa Electronics, located beside Jama Masjid, Nirmal. They advised me to go to their Samsung Service centre and explain my problem. In turn I approached Samsung Service Center and met one Sharvan, who was working in the Service centre. After examining my Samsung Galaxy A7 phone he asked me to pay Rs 4, 500/- to get new battery, panel and connector and I have paid said amount. But he failed to give any valid bill and he asked me to wait for one week or 10 days to get the above required material from Hyderabad.

After (15) days he contacted me and asked me to come over his service centre. For which I went to the service centre and he took my phone asked me to come on next day. Next day he returned my phone saying that he inserted new battery and connector. But on the same day when I used my phone the battery was completely discharged. Then again I approached him and explained the problem. In turn he promised me that he would ex-change the battery by collecting another battery from Hyderabad. But he failed to get new battery from Hyderabad and tolerating the matter. When I approached the Samsung service centre he was not available.

Further I submit that I am working in Police Department at Nirmal Rural Circle Office, and I have to attend regular official matter on whats up/mail. As my phone is not working properly I am unable to attend my work properly.

Further I submit that, he failed to return my old battery, panel and connector also. This clearly shows he might have done any wrong.

Hence I request your kind authority, kindly solve my problem and depute one suitable person to attend all the problems promptly. I am not only the victim. During my visit to Samsung Service centre No.of customers used to picking up quarrel with Shravan for not giving proper service to them and give reply to me my mail ID . [protected]@gmail.com

Please do needful to me sir.

Yours faithfully

( MD. GHOUSE )
POLICE DEPT
( [protected])

This is in regards to the complaint of Samsung handset bearing model code SM-G935FZDUINS & serial number RZ8H40L9PNX.
In spite of several reminders hetting no response from samsung.some communications are attached below

Dear Mr. Singh,

Greetings of the Day!

This is Robin from Customer Experience.

We sincerely regret the inconvenience caused to you on your dealing with Samsung product.

This is in reference to your complaint against Samsung Product, we would like to inform you that we have already discussed your issue with the management hence we have provided you the best possible solution We would like to inform you that unless the product has some technical fault, it will not be possible to either replace/repair or provide any refund on its behalf. As long as the product has any fault, it is always open to a repair as per Samsung’s warranty policy.

Therefore, you are requested to give the approval on the same so that further action can be taken.

We would like to confirm that we still have not received your confirmation on the same.

We appreciate your support and patience and assure you of our best services always.

Warm Regards,

Robin

Senior Executive, Customer Experience

Samsung India Electronics Pvt. Ltd.

Dear Mr. Singh
Which approval do you want from me ?
I am using your flagship item and I am facing the difference of its performance before and after the replacement of display. I honestly followed your warranty policy first time to get display replaced but not bound for every time.
Again you tell me which approval do you want ?
Regards
S M Singh

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I am waiting for your your reply that which approval do you want from me.

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Dear Mr. Singh
I am still waiting for your response.
Regards
S M Singh

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Dear Mr. Robin Singh,
In spite of my several e mails you are not responding. This is unfair and cheating by samsung to my hard earned money. If you are not responding than I will be constrained to go for other available options yo protect my hard earned money.
Therefore I again request you to respond and resolve my problem.
Regards
S M Singh

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I have been raising complaint with the company to service the oven installed in my home. I first raised the issue on 31.08.2016 for which i received a service request nos. No service personnel turned up. I again raised request in September and yet again no one turned up. Instead they closed the call Stating "Number not reachable"/ "No one found at home". All these are false as they never tried connecting with me nor did they visited our apartment.
I again raised a complaint regarding the same and was assigned a person along with his contact number. This time i called him up to schedule the visit but he denied getting any such service request. He asked me to contact whoever I can to get the service done as he wont be doing it and shall be closing the request again with some other false explanation.

Hi, This is Gunjan Sharma, 0 [protected], i had submitted my samsung mobile J7 at the service center (Okhla Delhi) on 02/8/16 as its screen was broken. i had also submitted my bill and phone accessories as the samsung agent told me that there is some issues with the screen of J7, so i would be getting my money refunded to my account deducting the screen damage amount.
i have already submitted my cancel cheque and other requirements but its been more than one month i have not yet received my money.
i had spoken to their customer care executive they said they will do the needful still, i have not received anything from their end.
disappointing action.

Dear mr lee kun-hee / mr o. kwon
I am really highly dissatisfied with new purchased home just 6 days before, the screen rubber is coming out, i have submited the same in ashok vihar centre, i want new phone replaced asap or entire refund for 18760/-
I would escalate this to media and consumer court and take this legal.
Complaint #[protected]
Daljeet - [protected] / [protected]

1. I contacted Samsung service centre sodala at Jaipur for repair of Galaxy on 5. After checking they said mother board will be replaced. Told me to come after 4/5 days, work will be done. Neither work order initiated nor retained mob phone, Just gave us part number and their contact numbers which they never attend.
2. Spoken to customer care 23 Sep. They asked work order number which was not given to me. Upon this I again went to service centre and explained to them what customer care told me. They initiated work order NO [protected]. They did not give copy of work order. Mob set not retained.
3. On 26 Sep I spoke to customer care. Your rep says request of mother board not received from service centre Jaipur. This is your internal matter. I presume when work order is initiated it goes to the company to procure the part and give to service centre. On this your person tells me that mail has been sent to service centre. Ref NO [protected].
4. To day on 28 Sep Miss Poonam at customer care tells me again that request of part not received. Also service centre Sodala Jaipur has not replied mail sent from customer care. I do not understand as to what is happening in SAMSUNG. It gives me to understand, you are making fool of your valuable customers. Going over 2 weeks but my mob set is still not repaired. I AM LOSING FAITH IN A REPUTED COMPANY SAMSUNG. No body is bothered in SAMSUNG FOR CUSTOMERS.
5. May I request you to take suitable action to send "mother board" of my mob set by fast means to this service centre.
6. This service centre is least bothered. They do not attend calls.
BS NANDA My contact NO [protected]
LT COL

I have been using samsung products and phones since childhood. i bought a samsung galaxy s 5 on 9th november 2014 prior that i was using samsung galaxy s 4 that got stolen.in december 2015 i got the display of my samsung galaxy s 5 replaced at bluebery globals (shop no. 1, 2 & 3, r. s. regency, plot no.4, sector 2 a, near terna college, koparkhairane, navi mumbai.
When i received the handset back the display of the phone was loose. i did highlight the same to the engineer and his response was we do not have the tape available so you can get it done later on. i replied okay...
I rarely use the front camera of my phone so once i tried using that i got to see the half moon shape & a blurred image, then i realized it was because of the display that was not installed properly & was loose.
So i again visited the same service centre and again i got the same answer that we do not have the tape available right now. they took my contact details and offered me a call back once they have the required material. i did not receive any call back. now i have started facing issues cause of the loose display i. e. it started fluctuating even when i was using the phone. again i went to the same centre yesterday then one of the engineer told me that we have to change the tape. i said okay. now this fellow told me that he is a new joiner so please meet the other engineer available at the next desk. all of a sudden now this tenured engineer told me that we have to replace the display again! and again i have to pay inr 10000/- approx as the warranty was already over. then he said we'll check the handset first and started raising a request. while raising the request this so called engineer asked me what should i mention in the issue column? i said boss you are the engineer u should tell me what is the fault???
After their handset inspection they again told me the same price and asked to get the display replaced. i did not agree with them as it was their fault and informed them that i will file a complaint online and the answer was : sir apko jo karna hai karo!!! how can someone take this kind of response after being a loyal customer with samsung since ages???

Above mentioned is the issue description mail that i wrote to samsung complaint email team on last thursday i. e. 23 september 2016.
For which i got an automated message from samsung that we tried to call you but you were not reachable hence i called the toll free number on saturday and spoke with pooja (csr). i told her the complete story once again and again got a promise for a callback on monday i. e. 26.9.16. i didnot receive any call on monday too. so i again called samsung toll free on tuesday i. e. 27.9.16 and again she did set false expectations that: you will receive a call back for sure today in between 1300hrs - 1330hrs, so i was waiting during my lunch time for the call back. still no callback.
Now i would request you sir/madam - i am a samsung user since ages.
My videocon tv at home got replaced by samsung lcd and then led.
My nokia mobile got replaced by samsung corby then corby plus, then samsung s4 and now samsung s5.
After being a loyal customer with samsung i have been facing such issues. i am not able to use my current phone since a week now: all because of your excellent customer service & satisfaction.
Fyi my complaint ref. no. -[protected]

Name : haseena begum
Mobile : samsung galaxy j7 - mother board fault

On 19th sept 2016 gave my mobile to the service center for the issue of mobile not ringing. The person said there is a issue with the speaker and will repair the same by 20/09/2016, but when we went in the eve to collect the mobile, he said that still it has not been done and asked to come on 21st. He called on the 21st and said that the mother board is worn out and this had be replaced, accepted the same. He said come and collect it on the 24th, but when tried calling him on the 24/9/2016 he said that still the motherboard has not been received by them from delhi and he was going on giving false promises and commitments.

Went directly to the showroom on 27th eve, the person asked to wait for 5 mins and walked way to check with other customers after half an hour i got really angry and walked towards him and asked him the status of the mobile. He said to come on 29th and collect the mobile.

Is this the way you treat the customers. No proper response being given, time frame, commitment nor courtesy for the customer who is been waiting. Such poor customer service. This shows what kind brand is this and how lethargic you act on the issues which customers bring to you. If you are not able to treat customers properly for your own product. Please stop advertising more and first try to satisfy the present customers. I am writing this at least in the near future there would be proper response for all the customers like me

I have purchased samsung J7 (6) mobile in the last month. the problem is the voice of the caller tune is very low. while talking i could not hear the others persons voice. it is very low. actually, samsung is famous for its sound. but in this model. neither the ring tone nor the other persons voice in the phone is not audiable. i have contacted the customer care centre of your company, who also told that there is sound problem in J7 models. kindly takeup the matter and advise me in the regard. otherwise please arrange for another piece of any other model which supports 4G.
an early advise is appreciated:

my contact details : s. akbar ali
e mail: [protected]@gmail.com
mobile : [protected]/[protected]

I have order placed my Samsung smart tv on 20th sep 2016.
Your service team installed our product without software updation. I informed my complaint to your customer care on 24th sep. But still now no one rectified our issues.
Again I complaint to customer care, they said will solve the issue ASAP.
I am really disappointed in Samsung service.
Kindly solve the problem immediately, this is the final request.

Respected sir/mam
I am akash pathak. N i work in private company... 8 months before i purchased samsung galaxy j1 ace n in august i started facing some display problem without any breakage n ol... I even contacted samsung costumer care for the problem and they asked me to report at their service centre... But when i reported they simply said that your phone will be sent for repair and will cost me around 6000rs... Even which is the cost of my phone... And my phone is even in guarantee period... And the company is not resolving my problem... So its my request to please take action regarding them as soon as possible... As i can hardly afford to purchase new phone... So its my humble request...
Thanking you

I have purchased samsung a7 2016 model on 11/05/2016, it has a display problem and some hanging problem. My phone is moving from one service centre to another in pune since 05/08/2016 till date i.e. 27/09/2016. i am unable to use my phone since last two months and also i dont have access to my important business related data, have suffered a tremendous loss financially as well mentally. Now again service centre is telling that part is not available and requested for refund procedure.. first of all i want my data back which is the most important thing for me, secondly i want my money (total) the purchase amount back from samsung and also compansation for this 2 months suffering, you people are selling such expensive products which has no value for money that too once sold u have no responsibility what so ever.

I bought a Samsung Automatic Washing Machine WA65K4000HD from Ajay Trading Co. on 16 August 2016 at Rs.18800. It was installed on[protected]. After 4-5 washes I found that the machine does not wash properly and complained to the service centre no. [protected]. One service engineer came and washed for 40 minutes and agrees that the machine does not wash and not clean the clothes. For the last few days since 31 August SMSs are coming that KAMAL, MOHAN, SANTOSH, KAMAL, MOHAN will visit for the same complaint. However, nobody has turned up as yet to resolve the problem.
I would request you to please take back this defective washing machine and either take back the machine or replace with a machine that washes the clothes. It does take water, rotates and goes through the process but do not clean/ wash the clothes. Also it takes sometimes 2 hours for the 74 minute wash cycle. Please do the needful and relieve my tension. I have had very good experiences with Samsung over the last 15 years. My current complaint number is [protected] and one service Engineer SANTOSH was to come since 19/09/2016, However, nobody came or called till today i.e. 27 September. Best wishes,

Subhash Datta
[protected]