Samsung India Complaints & Reviews

Series Of Events:
29/4/2016 - Samsung 40JU6470 40 inch 4K LED TV purchased from Great Eastern Trading Co. Garia Branch in Cash. (Bill Attached)
13/5/2016 - TV installed by Samsung Engineer via Service Request# [protected].
19/5/2016 - TV suddenly Turned off on the 6th day while watching. No Sound, no Burn Smell, no Clue Simply no power. Immediately registered complaint with Samsung via number# [protected]
20/5/2016 - Samsung Engineer from local service center (Techtronix No. A/141, Ramkrishnanagar, Laskarpur, Garia, Kolkata - 700084) visited and inspected the product. Found Power VSS PCB board burnt and took photographs. He said he suspected high voltage due to lightning. I informed him that it was not raining at all at that time. I also told him that my apartment has proper earthing and other appliances like Fridge, AC and delicate items like Waterfall Showpiece were running at the same power source and showed no evidence of high voltage damage, how can be high voltage to the TV only. He said he will send the photos and his report to the technical team and get back to me by the next day.
21/5/2016 - Got the local electrician inspect my house and he confirmed no evidence of high voltage and said wiring is enough protected by MCBs to handle any surge in Voltage even if any.
28/5/2016 - Even after repeated follow ups did not get any response til 28th (After 8 days). They informed since it's not covered by warranty I will be charged for the repair. I formed I will take legal action, then they promised that a Senior Engineer will visit on 30/5 to reassess.
30/5/2016 - Senior Engineer confirmed that the board is burnt and also said that it is very unusual and he has never seen anything like this.
31/5/2016 - Garia Service Center (Techtronix No. A/141, Ramkrishnanagar, Laskarpur, Garia, Kolkata - 700084) sent me an estimate for the repair amounting to Rs. 14000/- Note: Product came with no Warranty card with Warranty Information and neither the E-manual available at Samsung Website contains any Warranty Information.

Redresal sought for the below Items: 1. Product damaged due to inferior quality Circuit board being imported to India by Samsung. Product got damaged due to internal circuitry failure and electric arch since there is no evidence of external High Voltage else where. Therefore I seek complete refund of the cost of Television as no repair/ replacement will be entertained due to breach of Trust and lack of confidence. 2. Any cost and expenses will be beard by Samsung and I seek compensation for the mental agony caused due to his deficiency in services. (TV did not service even 7 days). 3. Compensation on the loss of the 2 months free Airtel Digital TV subscription received with the purchase.

Dear Sir,
1. I had bought a Samsung Galaxy A5, SM-A500 IMEI number 359932/06/174929/8
on 30/8/15 from your Samsung smart café M/s Sekhri & Sons, 178, Bombay Bazaar, Hanuman Chowk, Meerut Cantt. (Copy of bill attached).
2. Approximately in 2nd week of September 2015 we gave the phone to your authorized service centre at Garh Road, Meerut, citing the complaint as - All the three buttons (2 Sensor 1 Center) were not working. They repaired the phone in 2-4 days.
3. After almost one month, the same problem surfaced and was again given to your above mentioned service centre in first/second week of October 2015 and was duly repaired in 3-4 days.
4. In November 2015 again the same problem surfaced with software getting corrupt and was given to your above mentioned service centre. In 3-4 days it was repaired.
5. In January 2016 the same problem surfaced & was given to your service centre at Metro Plaza, Delhi Road, Meerut. It was repaired in 3-4 days.
6. In February 2016 again it was given to your above service centre with the same complaint and it was repaired in 7-8 days as the part was not available.
7. In March 2016 again the same problem of buttons surfaced & was given to your service centre on 3.3.2016 (Copy Attached) by the seller themselves i.e. M/s Sekhri & Sons, 178, Bombay Bazaar, Hanuman Chowk, Meerut Cantt. Since then the phone is lying there. I didn’t even receive any phone call from them.
8. It is surprising that a global brand like Samsung has such a low quality phone & such poor service quality.
9. I request you to change my phone as the same problem is persisting & reoccurring every time ever since I have bought the phone.

I had registered my complaint no. [protected] on 22.08.2016 regarding my window AC. Service engineer came on next day and said that its FAN motor is defective which needs to be replaced and he will give me a quote once he reaches service center, he collected Rs 350 as service charge but didn't give a bill after I asked him twice he give me the fake bill which is attached for your reference. I waited for him but when he doesn't call back I called up again on customer care with ref. no. [protected] but to my surprise my complaint was cancelled stating the reason" model and serial number not traceable". I requested again for the service engineer but engineer again doesn't come. I again called up twice on 26.08.2016 with ref no. [protected] and [protected] for engineer visit. Finally on 28.08.2016 engineer visited my house and noted the model number and told me that its FAN MOTOR is defective and it will cost me Rs.4800/- . Since I was in doubt so I called up some local technician and he told me that there is no problem in AC and there was a slight issue with voltage and now my AC is running fine without even changing the FAN MOTOR. My complaint is:
1. Your engineer has given me a fake bill.
2. He lie to me that he will give me a cost of fan motor after one hour and got my complaint cancelled at service center.
3. Why don't he noted down the model number in first instance ?
4. When there is no faulty part in AC why he misguided me just to earn money from me.
Sir due to inefficiency and fraud nature of your service center I had suffered from heat stroke for one week.
I request you to take serious action against the engineer and the service center so that I does not occur with any of your customer in future. We can not accept such unprofessionalism from a company like Samsung.
Additionally, I request you to please refund my Rs. 350/- as your engineer doesn't provide me the bill for that.
I hope to hear from you soon, else there are other options still available for me.
Regards
Ashutosh Mittal
[protected]

Sir my samsung galaxy s3 mobile sim slot was damaged, so I went to the near by authorised samsang service center that Is at yelahanka new town, they that it cannot be fixed since entire thing is integrated.

But after few days, I went to the samsang service center at jayanagar 3 block, which is very far from.my home, they said it can fixed and got it fixed with in a day.

I request you to ensure that the people at yelahanka new town service center to be properly trained, before they can say it cannot be fixed

And the samsang electronic store employees which is half.of the km from that service center in yelahanka town, doesn't know where the service center was, when I asked which way it was, .

Please update it on Google maps.
It is showing some address of that service center in yelahanka

Hi All,

I, Sachin Kakkar has purchased one new Samsung J2 mobile phone from one of the franchises in Janakpuri (New Delhi).
Since day one I am facing issues with this product. I've reached out to customer service center many times but no good.
This mobile phone is a trouble or you can say a pain area when it comes to make or receive a call. Particular this hand set is a problem as I have 2 other Samsung phones as well which I am using from last 2 years with no issues and concerns.
Engineer from service center has tried all possible steps to fix the issue, starting from re-installing the software to replacement o mother board but again no good.
I here by request you to please suggest the next action as the device is under warranty and only 6 months old.

Hello there!
Greetings!
Wish to inform you, my printer ml2161 not working properly from last a week, please arrange the technician for the service.
Detail:
Samsung: ml/2161
S/n: cnd7jc9801904balzeg1u0006
Problem: paper zam at the printing time.

Address:
Bhavna roadways
Godown no.134, opp. Steel town petrol pump, nr. Libra kanta, truck terminal no:5,, kalamboli-410218
Tel: [protected]/[protected]

[ for any confirmation : [protected]]

Dear sir/madam
My self Binam Walia from delhi.i had purchase samsung mobile j7 on 29th aug 15.i have booked the phone on flipcart 27th aug 15 09:02pm, phone deliverd on 29th aug 15 02:00pm.22nd aug 16 i found that screen is blinking.so i visit samsung service center at 27th aug 16, they said display problem but they don't summit the phone, they said our server down.next day 28th aug 16, i visit 2nd service center.they said your invoice date 27th aug 15 so warranty is over, i am showing the 27th aug 15 9pm booking date mails & sms and delivery date 29th aug 15 2pm mails & sms.and flipcart in my account status booking date 27 aug 15 9pm & delivery date 29th aug 2pm but they don't summit the phone.

I purchased mobile phone from reliance digital showroom karnal on[protected]...from next day I suffer problem in contact. .I save another one and mobile show another name. .I contact showroom c.r.m. and sale person amit sachdeva misbehaving with me...he shouted on me..there is hang problem and I take extended insurance but no fed back. .please help me. .no one help me. .

My name is anil kumar .i have brought a samsung smartphone 23/07/2015. but suddenly i have facing a problem of battery draining too fast. i have already visit to the nearest samsung care on 23/07/2016. but now till date i do not get any respose from the service provider. this is a very bad experience for me as acustomer of samsung brand. kindly help me. to resolve this problem.

Daer sir,
Please help on this case im Rupesh Naik
Im visit to Lalbag Mumbai services center
Fast time visit to service centar my headphone is not working propar and replace the headphone but service centar gays told to ki 4 din me call ayega than im still wetting 7 days but not call in service centar agen im visit to 8 days and 2 time laday told ki sir abhi hamare pass headphones nahi hai 4 se 5 din me call ayega im weting to 15 days cros but not call mi for service centar plsss i Requested plsss help and close im using samsung E 7 handset plsss help and close

D​​ear sir,
Good morning!

Refrigerator - complain reg; no:[protected] customer id [protected]

This is b m ravichandran from tiruppur - tamilnadu.

I purchase a double door refrigerator.. From "reliance digital" coimbatore last june '16 - and for installation.. One person come and check.. Also explain the details to us.

When we start using the fridge... After few days time... She found.. Whatever we kept in the bottom rack.. Its all "freeze".. So in this reg; have discuss with reliance... As per their advice.. Have called-up to the samsung toll free number.. Online one person give some instruction... Like "remove all the metrials form fridge... Switch off - clean with lemon water and keep idle 4 hours... Then... Swatch on the fridge.. Then store the... Items..." like... We tried next day.. Again.. After few days.. We found the same issue... So after 10 days time again.. I had called-up online and discussed... The same way again they given the instruction... This time they ask to keep idle more then 12 hours... We have done the same also.. After few days time.. We faced the same problem with fridge.. Then i checked with reliance and they told, they will inform to samsung but asked me to call to toll free and confirm to register a complain.. As per that i called-up, explain all the details to them.. And shouted for this issue.. Then only they have done the registration and give a number.. After 3 days.. A service engineer cam and checked about 3 days.. And told, need to change the "circute board" - will place a order and it will take week time.. Like..

Now we explain to him.. After purchase.. With in one month time.. We face this much problems.. So we need a re-placement not change the parts like..

Then he given a "declaration" form and asked to fill and attach & given the same to samsung service center (With id proof, address proof as well bank details -).. The same was given next day..
After few days.. There was a call from samsung office. And inform."there will be one more sr. Engineer.. Will have to check".. As per that.. One more person came and checked and this time he told, "not only board.. But also need to change the door also..." like that... Again i explain all the story to him.

He told, he will send the report to office and asked me to call again and give the complaint to online... I did the same..

Now from chennai.. One lady called-up and she told - after all details explain to her - "all are okay... But.. As the one month period was over.. We do not give the re-placement.. Will change the part only..." like

I am fed-up with this actions

Please help to resolve and arrange for the re-placement (Good - conditioned refrigerator) or re-payment - will go with some other good brand

Request you to confirm and do the needful

Thank you

Regards,

Ravichandran b m
+[protected]
66 & 67, bharathi nagar, chandrapuram - east,
K n p colony - post
Tiruppur - 641608
Best regards,
Ravichandran b m

My jobsheet number ([protected]) sumitted on 8/8/16. The service provider explained the customer (Kuldip agarwal) about the mall funtioning of battery and promised me to solve out the problem within 14 days. Days passed away like months but till date m/s kuldip agarwal is in a state where he has being harrased, insulted by one of the staff of samsung.
Sir, the jalpaiguri samsung service center is never known for its services its just a place where customers face problem like insults and harassment. The manager in charge is a lady who is not eligible for her post as she got a hard voice and a bad personlity.
Sir, the samsung dealers are also against this service center and being a sufferer i launched a complain against the service center in cusumer forum dated 31/8/16

My samsung phone service request number is [protected].
On 19 th July, I submitted my mobile due to some screen issue and it is under 1 year warranty.
On 25 July Service Center official told me that it will be replaced with new one and will take 1 month for replacement which I agreed.
But now from past 2 weeks I have no news or confirmation for my phone. They are saying it has not come from samsung.
Now it has been almost 1.5 months and I am without my phone or any dates that when can i get my phone. I don't know the status or any information where my phone is.
Please help in getting my mobile asap.

I bought Samsung Note 5...4 months. All of the sudden it stop getting charged. I showed the phone in Service Center 201, Second Floor, Ava Court Mall, Opposite to Park Hospital, Chestnut St, Malibu Town, Sector 47, Gurgaon, Haryana 122018 they said the there is problem in display and they will charge 120018 for under warranty phone. How can it be possible when there was 1% percent battery left display was working fine. How can they claim for display issue. I am really disappointed with the service. I need strict action to be taken against Samsung so they do not be fool customer like this,

I'm from Navi Mumbai. I have given my Mobile for the repairing purpose into the service center for the enquiry of my mobile I called dem bt the girl name Shweta Yadav from Omkar Electronics Samsung service center behaved rudely n aggressively and she didn't even apologize n telling me that my voice is the same. Dis happened with me 2nd time. If you people have self respect then you will understand this thing as we are the buyers and i[censored] want us to continue the buying of Samsung phone then you will take actions. This is the last time I'm complaining through this. N I want the reply from u asap. Because of 1 employee whole Samsung can face this problem. The worst service is provided by Omkar Electronics and why u giving your franchise to such low quality people who can't handle the brand name and status.

My Samsung refrigerator under with u for replacement of compressor, still I was not response from your side. I was too much hamper to contact your service centre. So it my humble request to u pl. resolve my matter at your end as soon as possible.
My contact details are as under:
Name : Hiteshbhai
Mobile No.: [protected] /[protected].
Refrigerator : Double ddor freeze.
Colour: tomato color.

I have an refrigerator 500 lts. And have been complaining @internal sweating and water leaking since 11. Aug till date not attended six phone calls 2chats on line 4visits to service center no use complaints no.[protected] and [protected]. If you go thro yr online chats and complaint calls u will c the no. Of calls made this is @ 5yrs .yrs old and an expensive one it is claimed by ur service centre that they cannot repair it and have put up the complaint to H.O But have not recd any information in this regard

This is u to inform that my refrigerater was not working since 27/08/2016.I loged a complain on date-27/08/2016 comlain no is-[protected] same day executive came to my home & chek the refrigerater & find a problem that choc is not working.He told me that total cost for reparing & replacement of choc is around 2000 i told him to come urgentally if possible today to change it urgently so that my food products & my vaccines (I am a doctor & child specialist).I always keep some important vaccine & other injection in my refrigerater can be saved otherwise vaccine & food product may be destroyed due to not working of refrigerater. He came on 28 aug (Next day) & changed the choc & repairs the part the refrigerater started working properly for next 1 hr after that it again non functioning.I again logde a complain complain no-[protected] & he insured me that by monday same excutive visit your home & rectify the problem but today 31 aug no one visit to home.Problem is still continue & all vaccine & emergency medicine are destroyed. I think it was my wrong decision to purchage the samsung product.

Dear Team,
I recently bought a new samsung J-2 mobile on 08.07.2016. After using the phone one month the said instrument not working/ functioning smoothly. When I contact to your service center the executive of your center told to me that the same will repair or replace after 40 to 50days. If my mobile is in warranty period and according to company policy if any misshapen with the mobile during the warranty period the company will replace the same. If that type of reply/ feedback received from your side than how a common people believe or bear with your customer satisfaction. Your company said you are the no. 01 service provider in terms of mobile selling, in this circumstance how a common people believe in your products.
So, I request to your good self please do the needful in this regards otherwise i will take further cursive action in this matter.
Thanks.
Manish Rijhwani
[protected]

I had purchased samsung j7 at ahmedabad in month of february 2016 and insrance was covered by syska gadget secure at that time.

My mobile display broken due to accident and syska people directed me to place my mobile at samsung store on s g highway (Nityanand dealer)

I place it there on 26/07/2016 till one month i chased and went couple of time to mr. Prashant looking there as syska person in this store, yesterday after lot of fight with syska person i come to know that parts are not available from samsung.

My question is this product was new in the market and just 4 month passed how it can be unavailable? This seems a scam between syska and samsung no one answers the questions and taking responsibility.

Whom to contact is a big question.

My cell no is [protected], i request people to avoid purchasing this brand whose parts are unavailable immediate after a production.

Also beware taking syska insurance which samsung stores offers they neither answers nor hand over your mobile back.