Samsung India Complaints & Reviews

I had a fascination of ' samsung' electronics products all along and using many 'samsung' products from the very beginning. I was shocked this time for getting a reverse result and therefore would like to draw your kind attention for doing the needful. I am a professional singer and need vast communication all the time. I purchased one samsung galaxy s-6 edge premium mobile phone in last july 2015 from ' reliance retail limited' store at bansdroni, kolkata - 700070 vide ean #[protected], item no [protected] on 3rd july, 2015. It had minor sound problem and heating problem from the beginning which i ignored. On last 24th aug 2016, early morning i found my phone is dead. I did not tried to open it rather went to nearest samsung service centre at garia ([protected] — babli media centre adds -128/d, kolkata - 700047) and gave it them for necessary service (Bill no [protected] dt 24.08.2016) in the late after noon i came to know that its mother board has been damaged and i have to pay rs 14762/-. I was stunned. How can such a premium costly handset of samsung brand had its mother board damaged within 13 months from its purchase? The phone cost me rs 51, 798 excepting other accessories. Sir, as a customer what commitment can i get from your end for such a premium handset. Mother board can not be damaged within such a short period of 13 months or it had battery problem. If so why not you compensate to your loyal customer? The handset is lying with your service center. I look forward to your early action.
Regards,
Nandita chakraborty

Before I start with my grievance, I would like to know that after such pathetic experience I had with Samsung call center & the appointed service contractor, I am no more having patience to bear such behavior. This message of mine is the last hope for me and if I don't get prompt solution from here then I will be forced to give my quality time to give some inconvenience to Samsung as well, at the end customer can’t be taken granted, hope you will agree as you are also customer to someone.

13th of Aug, my Samsung RT25RV had issue with cooling, 14th of Aug I registered the complaint ( [protected]). Technician SAYEED from SAMRAT SERVICE visited my house and checked the Timer and left saying that he will come back to check but he did not turned up, even not picked up my phone, so once again I called to Samsung toll number to know the status of my complaint but surprisingly complaint was closed by SAMRAT SERVICES. Once again I registered the new complaint ([protected]) on 22nd Aug. After several calls to Samsung toll free no, finally on 25th of Aug one more technician “JAMES” attended my refrigerator. Based on his inspection he informed that "GLASS HEATER" has gone and as this is 8 year old refrigerator, thus, parts not available and had closed the complaint, during his visit I was not at home, hence, I did not see what exactly he checked but today I had asked a private service person to check the refrigerator and you will surprise to know actually the GLASS HEATER ( I have seen by my eyes) was perfectly fine but the BIOMETAL & TIMER is having issue due to which cooling issue is there.

After knowing this, once again I called the SAMSUNG TOLL FREE and registered a new complaint and also got the SAMRAT SERVICES contact details from SAMSUNG website. I called Mr.Ashok of SAMRAT SERVICES, his contact details are mentioned on your website. I apprise him about his technician visit and my findings but he indecently said to me to get the refrigerator service by someone else as he will not send anyone to my house for service, even regardless of registered complaint to Samsung toll free no.

After this conversation, I once again called Samsung toll free no to inform them about how SAMRAT service behaved with me and requested Samsung customer care to appoint some other service contractor to resolve my complaint but they denied to do so.
The cost of bio metal & timer will not be more than 1000 Rs but your people are pushing me to purchase new refrigerator which will not cost lesser then 15 to 16K, for sure even at the end if I have to buy, at least after this experience I will turn to any product of Samsung. If a reputed company like Samsung has so poor ethics and pathetic post sales services then it does not make sense to tie once again relation with this brand.

Now, pls tell me what do I need to do? Should I throw the refrigerator outside as it is still not repaired, in non working condition and no one is coming to repair it from Samsung despite of several complaints or will you help to resolve this issue at the earliest? Sorry to say this but the kind of inconvenience I have gone through for last 10 days, I am really fed up. I am promising you that I will make sure that you also feel the pain I have gone through as a customer of yours. Today world is very small and visible to all, I hope you understand what I mean.

Samsung services cheat the consumers their engineers come and examine the machine after complaint registered and informing me for estimate of 7000/- for repair but actually no fault in machine only a wire cut other engineer examine and repair in 50/-. I face lot of financial and mental harassment due their engineer declaration around one month passed complaint to head office as well as ceo but no proper reply recived

My mobile display slightly opened in the time o[censored]sing.so display cracked.it is 4 month old only .so i am using carefully. it is production problem. service center refusing my problem.please replace under warranty.we already using a/c, printer, samsung grant moble.in further we r not buying any samsung product due to this issue.please solve my problem

I have purchased a SAMSUNG MOBILE J2 on 20th August 2016. Its IMEI no. 1 : is [protected] and IMEI no. 02 is [protected] and its model name is SAMSUNG J-200, from Kurukshetra. I purchased this mobile form “MOBILE POINT”, Aggarsain Chowk, Mohan Nagar, Pipli Road, Kurukshetra (136118). Which is a authorised Dealer of Samsung Mobile.
Within a Week the mobile heated so much and I have also facing the network and battery problem. I have submitted this phone to your authorised service Centre, Kurukshetra on 24.08.2016 & 26.08.2016, but still I am facing the same problem. I have informed the same to Kurukshetra Service Centre and requested them for new replacement because of defective product. But they have denied to replace the mobile. Service center people triyng take signature on job satisfaction coloum before providing any service.
Now i requested to you kindly replace my mobile with a new one and advised your service centre to behave gently .

Sir my name is hunny nasa i am from delhi
sir aaj mai aapke servicecentr gya tha waha maine phele tokan liya okhla wale main or kaafi der wait bhi kiya maine waha mere baad jo log a rhe the unhe mujhse phele bheja gaya jab maine ocha mera number kab ayega toh aapke employe kahena lage aap waha jaake bhethiye jab number ayeva bata denge apko sir main bata nhi sakta kita abuse bola unhone merse or jabki aapki company ki timing hai 10:00 bje ka or 10:15 tak koi nhi aya tha sir maine pheli baar samsung liya hai aaj k baad sabko manaa karunga samsung k liye itni ghatiya service hai aap logo ki mujhe pata nahi tha sir

Sir i went to your customer care service center at kohat enclave, pitampura, new delhi-110034 on[protected] regarding some issue in my smart watch s2. There is a person by name of ahmad he was dealing with me. He activated my mobile data without my permission to update gear software which was of 90mb approx as my data plan was not sufficent so company vodafone company diducted my 250rs of exces use of data then also he was not able to resolve my problem at the same time my battery exhausted so i told ahmad to use your charger so he replied sir we don’t have charger of smart watch so u charge it again and come again it took my 60 to 90 minutes approx that day in service centre. Next day i again went to your service centre they kept me waiting for 15 minutes i asked how much time i have to wait (As i can see there was 5 service person was sitting alone no customer was there on there desk u can check in cameras installed in your service centre) one person came from inside his name was mr ravi ahuja nd misbehaved me he said to me (Halla tarne se kuch nahin hoga) i asked him to give me estimated time for waiting he said (Time lagta hai wait karo) i was quite for some time then again after some 30 to 45 second ravi ahuja again started misbehaving by arguing without any reason. Kindly look into this matter i was very much upset after this incident.

I have purchased 6th July 2016 mobile SM - J200GZDDINS (IMEI - [protected]) from Ooty Tamilnadu. Within a month display & speaker not working. I have submitted this phone at Ooty service center & informed them for new replacement because of defective product & service center taken only display not working complaint, what about speaker parts complaint? .Service center people triyng take sigh on job satisfaction coloum before providing any service. In a month two parts gone for toss, may be some other parts also not in good conditions. So I dont want this mobile at all. For more details find attachment. Given complaint service center, ref no is [protected]

I gave my product since april/ 23/ 2016, and the samsung authorised service centre till date has not updated me with regards to the condition of the product. The problem was the power switch of the oven but no word has been given to me till now when i enquired. The excuse was always that the engineer is not in the office so they cannot give me any assessment. I believe that this is a vy irresponsible behaviour and very unprofessional and make customers lose confidence in the Samsung Brand name.

I am Sachin Choudhary B.E (IT) India, using Samsung products since 5 years

Let me too aware you we will promptly supply mobiles and lot of products in India and anytime you find customers issues.

Only service centre OPNED is not our service Good. Last week i faced some battery issue in my Samsung E7,

Service policy handover handset for 15 days then they will work and resolve this.

Can you please tell me is this possible our used handset we will hand over them and wait 15 days w/o mobile or we will buy new or we will stop work (please tell me)

Is this most complicated Simple battery replace we give 15 days from customers

I regally request you to look thus issue from briefly and tying to improve Coz only sell is not enough we have to improve SERVICE too.

Hope you will give your valuable time and understood issue with Indian team.

We appreciate and waiting for your value response thereon.

Thanks in advance

I purchased a 375L Refrigerator on 13/08/2012 model no- S-RT41 LSPN, Serial No-0648, but the fridge stopped working. When I called the service center, they did not respond and starting misbehaving with me and the women of the family. After a huge forcing they repaired the fridge and charged me a service charge of 1100Rs, Though the compressor was in warranty. After 2 days the Fridge stopped working and again after huge trying the service centre people came and took the fridge for repairing in the center. After a week they have called and said that the fridge compressor cannot be repaired and they SAID ME THAT THE FRIDGE IS OF NO USE NOW AND TO SELL THE FRIDGE. THEY ALSO MISBEHAVED WITH ME SO RUDELY STATING THAT EVEN THE SAMSUNG HEAD AND THE HIGHER AUTHORITY CANNOT DO ANYTHING. THEY CHALLENGED ME THAT I CAN DO WHAT I WANT BUT THE FRIDGE WONT BE REPAIRED AND THE COMPANY WONT DO ANYTHING AS WELL AS THE ANSWERS WERE SO RUDE AND IN A MISBEHAVING MANNER.
*NOW I WANT TO ASK THAT WITHIN 4 YEARS DOES THE SAMSUNG PRODUCTS STOP WORKING AND IS OF NO USE AS SAID BY YOUR SERVICE CENTER PERSON??
*I NEED A QUICK RESPONSE TO MY COMPLAINT AND A SATISFACTION OF THIS. IT IS NOT A MATTER OF JOKE TO BUY A FRIDGE OF RS 32000 AND THEN THE COMPANY SAYS THAT THE FRIDGE IS OF NO USE AFTER 4 YEARS.
* I WANT A SERVICE AS SOON AS POSSIBLE AND ALSO THE SATISFACTION FOR THIS.

REPLY SOON

AMAN AGARWAL
[protected]@yahoo.co.in

Hello, I have lodge a complaint for Samsung Refrigerator Model No. 0307 RT27HARZASP/TL on 21 st August 2016. But still my complaint is not resolved. They told me that mechanic wil come to see the problem but nobody turned up.I called several times in your customer care but everytime they are giving different answers like strike is there or Address is not proper. My Complaint Number is [protected]. Please look into the matter as earliest as possible because we are facing so much problem and also give me one good reason why should i buy Samsung products if you are not able to do after sell service.

Reminder - 3

Dear madam / sir,

W. r. t the below compliant, the same has not yet been resolved.

Please do the needful to get it resolved as soon as possible.

Thanks,

Soven samanta singhar
[protected], [protected]


Oven on aug 22, 2016 submit a complaint

Reminder-1

Dear madam / sir,

W. r. t the below compliant, the same has not yet been resolved.

Please do the needful to get it resolved as soon as possible.

Thanks,

Soven samanta singhar
[protected], [protected]


Oven on aug 20, 2016 submit a complaint
Name of the consumer: soven samanta singhar
City : new delhi
State : new delhi

Dear sir/ma’am

I would like to bring to your notice that i purchased a samsung led tv with model no-32eh4003 from vijay sales in new delhi on 30th october, 2014. while i purchased the tv i was told by the vendor that the tv had triple protection warranty for three years.

In the month of august, 2016, all of a sudden a vertical white line (picture is visible) started appearing on the screen, for which i lodged a complaint with samsung through m/s-vijay sales, lajpatnagar, new delhi and the complaint no is [protected], dated 18.08.16. an engineer ‘mr. ramvir’ visited my place and explained to me the reasons for the disturbance on the screen. when asked for repairs, he told me that it was not in warranty and i needed to pay for it, while i was told by the vendor that my tv would be covered by triple protection warranty for three years. strangely, the vendor did not even give me the warranty card. the triple protection warranty message is being displayed on the left upper corner of my tv as well.

My concern is when i was told by the vendor that it was covered under triple protection warranty then why am i asked to pay for it. it is sheer harassment that i am undergoing. i bought a samsung product believing in the goodwill of the company but i did not know that i would be made to go through so much mental torture. i request you to repair my tv under the aforesaid warranty; else i will be forced to seek help from the consumer court.
Hoping for a positive response from your side.

Regards

Soven samant singhar
[protected], [protected]

I have purchase galaxy J7 in dec'15, two week before its display panel was damage. I have approach to authorize service center for repair it but Display penal is not available with him & indent was rejected by company due to not in stock. so i am suffer...
its display panel is very weak, near about 95 sets display were damage out of 100 sets.
pls improve its display panel quality & decrease its price(display panel price is Rs.7000 approximately charge by service center).

I wrote to CEO, Samsung 2 weeks back, I got the confirmation call immediately after writing to CEO last week. The lady who got in touch promised to come back after consulting with Seniors shortly.
This is extremely unacceptable. When a customer buys your product, he pays for peace of mind also. If your product has average life of only 18 month please mention clearly on your product. Customer should be prepared and can choose not to buy your product.
Your service team is also not confident about the product and states this problem is common with Samsung Plasma TVs. I still do not want to believe that Samsung is encouraging the customers to buy the faulty products.
Kindly get back to me with concrete solution at the earliest. In case Samsung cannot do anything, kindly let me know so that I can trash the product.

I had complained about my recently purchased TV which displays scrambled channels when connected to satellite receiver.
The complaint was emailed even to the CEO desk of the company.
I was assured of a timely help. Its more than a month there is no help provided. The technician when contacted mentions that he has no software to upgrade the system.
The customer service writes mails mentioning that my telephone numbers are not accessible which is not true. On some occasions the local service fellow calls us & the Samsung India customer service executives say my number is not accessible.

Need help...

I Dhananjay kumar my handsets was physically damage. handset is SAMSUNG GALAXY-J7 ..
Model no. - SM-J700FZWDINS,
Date of Purchase - 11 Jan 2016,
Serial no. - RZ8GC0HJK3D,
Service type - carry in .
samsung service centre in jaipur near tounk road .date of submitte my handset-13 August 2016. but my handset is not repair .
sir i will pay the money for display .
samsung service centre no response to me (more then 12days) .
samsung service center contact no. - [protected]
thanking you sir.

Hi!
This is Rakesh Choudhary purchased Samsung S7 on 21st June 2016 from reliance store, near Ganpati plaza, M I road, Jaipur (Rajasthan). I am facing problem ever since I have purchased. The phone gets hanged. Received an update, which I updated but still problem persists. Took handset to store where they formatted my phone due to which data got lost and they also updated using their software but still same problem is there. Showroom people have shown their incapability in resolving this issue. Hence I request you to replace my phone.
Thnx

Rakesh Choudhary.
[protected]

Dt.24.8.2016

As per telephonic talk with mr. Ravi... (Delhi) i went to s g infotech.. Customer care... Borivali (West). Mumbai. 400092

I have collected my mobile &

Jobsheet no. Is...[protected]...

My husband mob. No is.. [protected] & my mob. No. Is...[protected]

Pl... Tell me what to do now...
As they are saying.. There is allingement problem in mobile and demanding rs.6500/-..

My mobile is under warranty

Now i feel that... There must be a manufacturing defect in my mobile...

Pl tell me where to make complaint for manufacturing defect...

Thank
Bindu kothari

[protected]

(...

Hi,

I had put in a request for repair of my refrigerator to the customer care department on monday, 22nd august, complaint number- [protected].

Firstly after so many follow ups the service centre person turned up on wednesday afternoon and said that the compressor was not working. Though the compressor is in warranty he still quoted additional charges for gas fill, dry filter, combo relay and transportation.

I asked him why are you putting transport charges, he was like if after changing the compressor, the fridge doesn't work then we will have to take it to the workshop.

My complaint is #1 if he is unsure that compressor is an isdue then why is he suggesting to change it first?
Secondly, i raised this concern to the customer care team on wedesday itself and they assured that a senior engineer will come today, ie on thursday to resolve this. But till now one one has come or even bothered to call

My concern #3, the service request has ahain been forwarded to the sane service centre from where the first technician had come. The request should have been forwarded to an alternate service centre. Since the service centre which is allotted the request does not even bother to pick the phone even once. I had tried calling them n number of times

My concern#4, when i asked the customer centre to let me know the charges against the faulty products( dry filter, combo relay etc) that the technician has pointed out, she straight away refused saying that she does not have the rate card. How on earth will the customer know if the charges are correct. There should be 100% transparency for the charges that we are bearing