Samsung India Complaints & Reviews

I purchased a samsung microwaven model no. C100f/xle on 29.10.2002, 28 litres, having serial number 00157777zbta 00187-v.
During a major malfunctioning the pcb needed to be changed and your kolkata office supplied one pcb having number rcs-c-100-02 on 09.11.2005 vide their invoice no, 5925 dated 09.11.2005. After replacing the pcb the m/oven was providing function at my satisfaction.
Since last 6 months the unit was malfunctioning in different service and services. The malfunctioning like cooling fan and the beep function was not working and your local service agent was informing me that due to non availability these can not be rectified.
I had requested your kolkata branch office/authorized service agent to rectify the defects either or supply a replacement pcb and they had regretted and informed that this pcb (Or rectification of m/o) can not be provided. Now the m/o is totally dead (No lamp or light in the cavity) and the rotating function of the crest plate is not working.
I shall be glad and will appreciate your endeavour if you kindly look into the matter and let me know what should be the next course of action and satisfy me with the equipment which i was using for so many years with full satisfaction.
With kindest regards.

Very truly yours,


(Tapan kumar sengupta)

I purchased the fully automatic washing machine in april and since then it is troubling me.it is not washing clothes properly.moreover a dist layer gets deposit on the clothes so in any case i have wash them again.customer care people dont listen.they visit and tell us that a replacement would be there but all in vain.samsung india is simply ridiculous company

Dear samsung team,
This is with the reference order no. [protected], which has made against led 32j4300 80 cm (Imei s no. Oa393pag503970) which i purchased on 06-july-15.
On 27-aug-16 i have complained regarding screen visualization, which is not proper & shows zigzag line, although sound effect is fine. After engineer visit & investigation, he confirmed that panel is faulty which need to be replace @ cost 11000.
I could not expect this kind of situation from most popular brand like samsung. Even engineer is unable to clarify the reason for this faulty panel. He just told, we need to replace & this is the only solution.
How is it possible that panel got faulty without any reason as we are using led normally 4-5 hr per day at least i guess samsung product are more reliable as compare to lg & other brand. After completion of 01 year, outcome is poor & unexpected. Even same thing has also happened in my neighbor house. Finally who will bear this cost – customer?
Even i am using 02 samsung led, out of which, in 01st one i am facing this issue just after completion of 01 year, so how i would recommend others to use samsung product which will get faulty just after expiration of warranty without any reason.
Requesting you to pls. Take it seriously & provide me the alternate solution to optimize this cost. Otherwise it would really be the negative impact in front of customer & degrading the market value.
Hope to get positive response as soon as possible.
With regards
Ujwal gupta
[protected]

I have purchased samsung galaxy s7 edge on 8th july 2016 of rs 55000/- from connaught place delhi at hot spot shop but nobody give me any information regarding offer in moblie. I got to know offer that vr handset is free with samsung galaxy s7 edge mobile, when i visited other store in mgf, gugoan. I got call from company for mobile review and i have complaint already and he said it will be delivered at your home. But still not received yet. Request you to please provide vr handset for me. Bill is attached for your reference.

Regards
Supriya kumari

Tin-[protected]
Order-MUN281478
Order date-21-8-16
Invoice-JWH[protected]
Shipment-JWH[protected]
Add
Phone number-[protected]
East Delhi shadra gali no 13
Delhi
Pin-110093

COD- Rs.1059

I receive ur product false wrong very poor quality production
Samsung duplicate black Samsung
Mobile box on not bar code/ qr code
100% duplicate item in my paket
Ple help me

Dear sir this is my mobile model name Galaxy J2 Pro this model is offered by reliance jio offers so that i can not injoy reliance jio 4G internet and unlimited call and sms becouse of my hendset not suppoerted myjio app. this is not show get sim option, i wanna asking about this problem .
pleasr help me i am very disturb about it ..these hendset selected for jio sim
The list of Samsung phones which are eligible for Reliance Jio 4G Preview offer are:
Galaxy A3, Galaxy A5, Galaxy A5 2016, Galaxy A5 Duos, Galaxy A7, Galaxy A7 2016, Galaxy A8, Galaxy Alpha, Galaxy Core Prime, Galaxy Grand Max, Galaxy J max, Galaxy J1 Ace, Samsung Galaxy J1 Ace, Galaxy J2, Galaxy J2 (2016), Galaxy J2 Pro, Galaxy J3, Galaxy J5, Galaxy J5 (2016), Galaxy J7, Galaxy J7 (2016), Galaxy K Zoom, Galaxy Note 3, Galaxy Note 4, Galaxy Note 5, Galaxy Note 5 Duos, Galaxy Note 7, Galaxy Note Edge, Galaxy S 5 Plus, Galaxy S4, GALAXY S4 4G, Galaxy S4, Galaxy S5 Neo, Galaxy S6, Galaxy S6 Edge, Galaxy S6 Edge Plus, Galaxy S7, Galaxy S7 Edge, Grand Prime, ON5, ON5 Pro, ON7 and ON7 Pro.

Sir my name is digambar chaudhari.maine aapke company ka samsung j1 handset dec 2015 me govind mobile chopda dist jalgaon maharastra se purchase kiya tha.handset me ab tak koi dikkat nahin thi but 22 july2016 ko subah display halkasa pila(yellow) huwa aur thoda karte karte puri tarah o black ho gaya.touch pad proper work kar raha hai lekin display kaam nahi aa raha hai.yaha nashik maharastra ke aapke hi ek service centre me mene apna handset dikhaya per unhone display warrenty me nahi aata kah k mujhe return karawa diya.ab ye mera last chance hai ki mai apni baju aapke pass rakhu.yadi aap bhi meri help nahi kar sake to mai mere handset pe ek chit stick karke whatsapp pe sare logo tak pahucha dunga ki how samsung chit with his customer.please doo sumthing .job pe boss bhe ab smart phone n hone k karan chikhane lage hai.

My 29 inch CRTV is not working. I have registered complaints many times on call centre no [protected] but my problem still could not be resolved. Complaints no
[protected] dated 28.8.2016
[protected] dated 13.8.2016
[protected] dated 3.7.2016
[protected] dated 19.6.2016
[protected] dated 9.3.2016
Today I surprised to know that my previous complaint ticket closed since I denied to pay service charges. Its looks like I am a mad & I have purchased all my samsung gadgets free of cost & all services further shall be free of cost. Its totally rediculous.
My previous tickets closed due to similar reason that I have not confirmed the estimate given by his engineer BRIJ kishor. Whereas he have never contacted me physically or telephonically. Last time I requested to allot the job to other engineer. I am not able to know the reasons why after a lapse of more than 6 months my problem could not be resolved.

I have more than a dozen of Samsung & other gadgets but I never faced such type of problem. Please resolve the issue.

IMEI NO.[protected] Samsung J200 was deposited at Allahabad service center of Samsung on 6.8.16. More than 20days has passed but they tell that they are waiting for parts. Please tell me for how many days i will have to suffer for showing faith in a big brand. Even they donot pickup the phone of the local service centre. Mobile, now a days, is essencial requirement in a human life. Taking this much long time in attending a complain is very wrong. A Customer pays so much big amount to these companies and in return these companies are only making fool of their customers. Higher authorities should look into the matter.

Purchased S7 on 05.07.16 from fundamental electronics pvt. Ltd. Salt lake city kolkata. My tax voice no is FECC/16-17/1464. As per company offer i was grtting a VR headset at just Rs 990 using coupon code. But so far i have not received this. I made several complaintd to galaxy team as well as mailed my complaint to south.dealer... as guuded by them. I even contacted the dealer from where i have purchased the article. They said it is service related matter contact company. So far i have called them over 100 times. I even talked to senior executives of the company. But they are just saying my problem will get resolved in coming days. Its been 3 months and every time i call them they give assurance but neither tell in what time frame. They r musguiding me. U am losjng my patience. And if not resolved u will.move to consumer court or take legal action againt company. Its kind of memtal torture talking to you. I relied on you and purchased a phone S7 worth Rs 48990 but dissappointed with youf services. This is last time i am complaining if not resolved i am forces to tale legal action

I just bought samsung tizen online from flipkart 2 months ago and suddenly while using its screen gone black and the phone stopped working. Being under warranty period i went to samsung service center at chandigarh industrial area phase 2, they said that the phone can't be repaired free of cost because it contains moisture and it don't cover warranty, so i opted for other service center they said that phone is alright it only have a little problem with motherboard and they can repair it, but today they said that the problem is not with the motherboard but with the crystals that have damaged the screen of the phone, right now my phone's screen is completely damaged and the reason is your service center i called customer care and your employee started talking abusively his behavior was very bad and unaccepted i don't know what to do with the phone, it costed me like hell, and the reason is your irresponsible service centers.

On 04/08/2016 I had purchased a new Samsung On5 mobile set from Aman Electronics at Jhabua ([protected]). The motherboard of the hand set was defective as diagnosed from your authorized service centre at Ujjain (Contact No.[protected]) on 13.08.2016. Job Sheet Number is [protected]. As the mobile was in warranty period, the hand set must be replaced by new one. Now the dealer is not providing the new mobile. Please take up the matter with the dealer.

I had purchased samsung refrigerator on 14th august 2015.
Water discharge started on 8th july 2016. After talking to customer service i was assured that engineer will visit and correct the fault (reference no [protected], discussed with mr sandeep). As days passed by i forgot about this issue. Suddenly today as on 29th august i called their customer service to remind them about the pending issue they told me "sorry sir your refrigerator is not in warranty and it will be charged rs 500+ service tax" on inquiring why engineer was not sent when i had 1st raised the issue he could not answer it.
I raised 1 more complaint [protected] with mr ashish.

Samsung tag line should be "fooling customers smartly "

shrikant navandar
[protected]

Dear sir,
I wish to complaint about samsung led tv model no. Ua23h, serial no. H01a3znh313384 that i purchased on 10 april, 2016.
I am complaining because after a month of purchase the tv got some problem, i compliant to dealer and he send some people and repair it. Again after 25 days it show's the same problem. When i complaint to dealer, he talked rash and not responded me properly. I complain in samsung care near my place and i got a call where they told that i need to pay rs 8000/- for repair.
To resolve this problem i would like you to please take this case seriouly and please do needfull justice to me.

I look forward to hearing from you as soon as possible to resolve my problem. If i do not hear from you within 1 week i will file complaints with the appropriate consumer and consider my legal alternatives.
I am attaching copy of reciept and warrenty card. You may reply to me at email or call me at [protected].

Sincerly.
Deepak tarai
Mob no. [protected]

I bought Samsung J3 mobile on 19th' April' 2016. It just got damaged yesterday evening the whole screen went black. when today i visited my nearest Samsung galary in Ulhasnager-3, As its under warranty they asked me it will cost 5500 for repairing. when asked for reason they replied its internal problem. The cost of phone is 8990. what kind of warranty Samsung is assuring then the time we are buying their costly phone. Samsung is not reliable these days. My email id is [protected]@yahoo.com

My samsung mobile service request no. is[protected] i purchased one samsung j7 on 25th october 2015 now i got network problem on my fone but service center is saying the mobile is out of warranty because it has f.r. problem it means network i. c. of the mobile is having burning problem in it, and this kind of hardware burning problem is not repairable under warranty mobile seller told me that complete mobile is under warranty upto 1 year .
i really been cheated by samsung marketing network.

Hi, i purchased s7 edge from sangeetha mobiles - chennai on 10th august 2016.. Got dark transulent lines on the display, 3 days before.. Contacted service centre... Response was pathetic.. When googled, i found that this usa hard-ware issue with s7 &'the phones are replaced.. Now what's the guarantee that the new phone (If replaced) will not have this issue?? Whether samsung is taking its customers for granted?? Really feeling bad & let down by samsung.. It's 4 days now.. But no proper response from the service team.. Is anyone from samsung customer care is aware of this?? Or customer care is just there for name sake??

I had a fascination of ' samsung' electronics products all along and using many 'samsung' products from the very beginning. I was shocked this time for getting a reverse result and therefore would like to draw your kind attention for doing the needful. I am a professional singer and need vast communication all the time. I purchased one samsung galaxy s-6 edge premium mobile phone in last july 2015 from ' reliance retail limited' store at bansdroni, kolkata - 700070 vide ean #[protected], item no [protected] on 3rd july, 2015. It had minor sound problem and heating problem from the beginning which i ignored. On last 24th aug 2016, early morning i found my phone is dead. I did not tried to open it rather went to nearest samsung service centre at garia ([protected] — babli media centre adds -128/d, kolkata - 700047) and gave it them for necessary service (Bill no [protected] dt 24.08.2016) in the late after noon i came to know that its mother board has been damaged and i have to pay rs 14762/-. I was stunned. How can such a premium costly handset of samsung brand had its mother board damaged within 13 months from its purchase? The phone cost me rs 51, 798 excepting other accessories. Sir, as a customer what commitment can i get from your end for such a premium handset. Mother board can not be damaged within such a short period of 13 months or it had battery problem. If so why not you compensate to your loyal customer? The handset is lying with your service center. I look forward to your early action.
Regards,
Nandita chakraborty

Before I start with my grievance, I would like to know that after such pathetic experience I had with Samsung call center & the appointed service contractor, I am no more having patience to bear such behavior. This message of mine is the last hope for me and if I don't get prompt solution from here then I will be forced to give my quality time to give some inconvenience to Samsung as well, at the end customer can’t be taken granted, hope you will agree as you are also customer to someone.

13th of Aug, my Samsung RT25RV had issue with cooling, 14th of Aug I registered the complaint ( [protected]). Technician SAYEED from SAMRAT SERVICE visited my house and checked the Timer and left saying that he will come back to check but he did not turned up, even not picked up my phone, so once again I called to Samsung toll number to know the status of my complaint but surprisingly complaint was closed by SAMRAT SERVICES. Once again I registered the new complaint ([protected]) on 22nd Aug. After several calls to Samsung toll free no, finally on 25th of Aug one more technician “JAMES” attended my refrigerator. Based on his inspection he informed that "GLASS HEATER" has gone and as this is 8 year old refrigerator, thus, parts not available and had closed the complaint, during his visit I was not at home, hence, I did not see what exactly he checked but today I had asked a private service person to check the refrigerator and you will surprise to know actually the GLASS HEATER ( I have seen by my eyes) was perfectly fine but the BIOMETAL & TIMER is having issue due to which cooling issue is there.

After knowing this, once again I called the SAMSUNG TOLL FREE and registered a new complaint and also got the SAMRAT SERVICES contact details from SAMSUNG website. I called Mr.Ashok of SAMRAT SERVICES, his contact details are mentioned on your website. I apprise him about his technician visit and my findings but he indecently said to me to get the refrigerator service by someone else as he will not send anyone to my house for service, even regardless of registered complaint to Samsung toll free no.

After this conversation, I once again called Samsung toll free no to inform them about how SAMRAT service behaved with me and requested Samsung customer care to appoint some other service contractor to resolve my complaint but they denied to do so.
The cost of bio metal & timer will not be more than 1000 Rs but your people are pushing me to purchase new refrigerator which will not cost lesser then 15 to 16K, for sure even at the end if I have to buy, at least after this experience I will turn to any product of Samsung. If a reputed company like Samsung has so poor ethics and pathetic post sales services then it does not make sense to tie once again relation with this brand.

Now, pls tell me what do I need to do? Should I throw the refrigerator outside as it is still not repaired, in non working condition and no one is coming to repair it from Samsung despite of several complaints or will you help to resolve this issue at the earliest? Sorry to say this but the kind of inconvenience I have gone through for last 10 days, I am really fed up. I am promising you that I will make sure that you also feel the pain I have gone through as a customer of yours. Today world is very small and visible to all, I hope you understand what I mean.

Samsung services cheat the consumers their engineers come and examine the machine after complaint registered and informing me for estimate of 7000/- for repair but actually no fault in machine only a wire cut other engineer examine and repair in 50/-. I face lot of financial and mental harassment due their engineer declaration around one month passed complaint to head office as well as ceo but no proper reply recived