Samsung India Complaints & Reviews

मैंने ३०-७ २०१६ को मैंने सैमसंग का नया फ़ोन ख़रीदा और २ दिन के बाद ही फ़ोन ब्लेंक होने लगा और मैं सैमसंग केयर मैं ले गया उन्होंने कहाँ की आपका फ़ोन १० दिन आपको मिल जाए गया फिर उन्होंने मुझे सुचना भी नहीं दी मैंने जब १० दिन बाद कॉल करके पूछा तोह कह रहे है १ महीनें और लगेगा मैं सैमसंग का बहुत पुराना ग्राहक हूँ और मेरे साथ ऐसा हो रहा है मैंने ये फ़ोन ८ महीने मैं पैसे जमा करके ख़रीदा है मैं केवल ७००० की जॉब करता हूँ प्लीज मुझे मेरा फ़ोन जल्दी से जल्दी रिप्लेस करके दिया जाये मैं आप सभी बहुत आभारी रहूँगा

Your question
A Simple hanging Problem is not resolved by the costumer support center at Ranchi, Jharkhand, India. This is third time when i have complain regarding the Model SM-G316HHAHINS records available at your service center.

Customer without phone from 11 days is horrible performance of service center.

Counselor answer
Dear Mr. Prasad,

Greeting of the day!

Thank you for taking out time and sending this email to Samsung & making us aware about the concern.

We sincerely regret for the inconvenience caused to you.

This is with reference to your concern regarding service issue in Samsung device Note 5 . We would like to inform you that we have tried to contact you on your number [protected], Thursday september 01, 2016 12:30:51 (First Attempt), 17:25:37 (Second Attempt) but unable to reach you. We will contact you within next 24 hours.

We can understand your problem and we want to help you in this case, we request you to send us mail again with convenient time and alternate number or you may also contact us on[protected] /[protected]toll free for MTNL/BSNL users) as per the convenient.

It is our goal to provide you the best services always.

Your Reference number is: [protected]

Warm Regards,

Sweta Tripathi

Technical Support Team

Samsung India Electronics Pvt. Ltd.

THIS IS MY LAST MAIL TO [protected]@contactus.samsung.com
date: Mon, Sep 5, 2016 at 8:17 AM
subject: Re: [ANSWER]Regarding Bill No. [protected] dated 20/08/2016
To
Sweta Tripathi
Customer care executive and
Technical Support Team, Samsung India Electronics Pvt. Ltd.

Reference number is: [protected]

Madam
It is very serious matter for company that original product part is duplicate in authentic shop .
am I got the lapses time as a warranty extension.
Just you fill about that if some service center is going to reply you after 11 day that your phone is duplicate .
Before this the Customer care executive IN HIS TELEPHONIC TALK HE is conforming that the hanging problem is already shorted out by the
center and it is going to delivered you within the 24 hours.

What I have need to do for it . Please send it in written reply.

Regards,
Abhay Kumar
Mobile No-[protected]
Mobile no. [protected]
[protected]@gmail.com

For Ravindra Prasad

Hy, This side Mohit Negi, I am very disappointment From service centre of preet vihar. my ph is out of warranty, and i was payed 6.5 k for the screen & folder in service centre and they give me 3 months warranty but after one month i have lost my screen again and i was visit to service centre of preet vihar and Mr. Arun tyagi to talk like misbehave with me. He said your ph is broken again and my ph has not fallen from the period of warranty and Mr Arun Tyagi misbehave with me and he have no manners how to attend the customer query. and i am attaching document of warranty paper. Please take some action as soon as possible
My contact No. is [protected].

Given Samsung mobile for repair but ur service center people unable to rectify it. As I given it 35 days before. Location vijayapur. Karnataka. Customer name somanath s JEVOOR. Planning to approach consumer court.p lZzzzzzzzzzzZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZ...⇄

I have purchased my Samsung Galaxy (Galaxy J5) Sr. No.- RZ8G70BHVEN, IMEI NO. [protected]/01 on 09/11/2016 (In fully warrantee). After some time it has automatically shut down and blinking. I visited on 15th July 2016 to Service Centre Samsung Service Plaza at A-233, Okhla Industrial Area Phase 1, Delhi - 110020. They repaired its hardware. But my mobile shut down and blinking problem has not resolved yet, I carried it once again to Samsung Mobile Service Centre(A-233, Okhla Industrial Area Phase 1, Delhi - 110020). They said again that hardware problem (but it is doubtful) in this condition phone cannot be repair in warranty and I have to pay for repairing/replacement of parts.
Your Service Engineers At this centre namely Mr. Raman, Supervisor talk very rudely and misbehave with me when go for service. Please instruct them to be polite with customer and request you to arrange for immediate Service / replacement / refund complete cost of my mobile set. Otherwise I have no other option but approach Consumer Court to claim the damages. Please do the needful immediately.

Hi,
I have raise a call for support on 5th September and today on 12th September I am still waiting for an engineer to visit. In the mean time I have called customer support for around 10 times and every time I got an confirmation that the visit will happen on that particular day. At the end of the day the visit got rescheduled to the next day.
Any service cannot be more pathetic to what I am going through.

Samsung Request Number:[protected]

Hallo sir maine news mai suna hai ki jo handset j7-2016 mai battery problem aa rehi hai or battery fetne se kisi ka hath tho kisi ka kaan ja reha hai tho sir iska jabab daar kon hai ek tho custemer itna mahga phone le reha hai or uper se apni jidgi barbad ker reha hai isliye meri aap se reqest hai ki jo b phone aap ke custmer ne le rekhe hai unko bapic magbao or unko thik kero aapki ki bajh se kis ki jindgi bach sekti hai or barbad ho sekti hai and plss retern me ans

I Ratan singh bought samsung j7 on 19 june 2016 0nly and its display prblm started and finally in aug 1st week it has gone.i had visite B2X Samsung centre laxmi nagar and they said its display have to change and its not available right now and u have to wait and before coming to centre u just enquire about it whether it has come or not .i had done the same now they are saying u have visited to under service center .we cannt do this.i talk to samsung servise cell tollfree no and they said to go there and asked to create jobsheet and submitt ur mobile but they didnt do it.I fade up and visited to maa communication samsung sevice center in kotla, first they have servsr issue, so they asked me to visit another day, i visited once again and came to know that its display cost rs 6000 and its not cover under warranty.i am simply asking whether its my fault that i trusted your brand and buy it .is it my mistake if my getting wrong product.i was using my cell with proper care and not damage it at all.but still facing so much prblm

Its been more than 3 months that i am looking for a note edge battery but still my problem is not solved. I have seached all the service center but still i cannot get a new battery for my samsung note edge. i have written number of mails to which i have just been assured that my problem will be solved but its not yet solved.
My battery is not working properly and according to the service center i have been asked to purchase a new battery but the battery of my model is not available in any of the service center. It is an expense handset and if the company cannot provide me with a new battery then they should provide me with a new handset of equivalent price.
BATTERY NO.- GH43-04452A

I am coming to samsung customer care from july to change my battery &receiver.customer care said they ordered receiver they have change it in aug but battery has not come up i have waited till battery comeup in service center when my battery came my warranty got expired now service center is saying it is out of warranty now cant change the battery this is ridiculous .I was constantly followingup with service center whether battery has comeup or not always she used to say it has not come .its only week after my warranty got expired nw they cant change my battery..this is lame excuse they are taking it.I have made request for changing my battery before my warranty got expired if they are taking so much time to order battery than that is not my fault.for enqiring about battery has come up or not i always used to call service center.no duty on service center to update the customer about it and also when customer is calling they cant even give the right infomation that your requested product has come.phone model is samsung galaxy j7 service center i m referring is of mulund west ..customer care executive working over there are komal, priyanka mistry &some more.Totally samsung phone is worst to take when there is no proper service.

I bought a samsung mobile from one of samsung-store in delhi (India) on 3rd aug 2016. On that time samsung-store sales person told me that this mobile has 1 years warranty and if anything happened in this mobile, you will get repaired from any samsung service centre. Coincidentally my mobile’s screen touch pad was stopped working since 4th sep’2016 (Within warranty period). I approached samsung service centre east delhi preet vihar, delhi -110092 on 5th sep'16 and hand over the mobile. My first experience was also not good with samsung service centre because they were not entertain me properly and was not listening me properly but still after my so many request from my side they took my phone and told me there is a moisture in my phone and it need to be replaced and you need to pay around rs.7k. I told them it never goes wet with water i always take care properly. But they didn’t listen me and given back my mobile.
I just want to know what sort of warranty you guys are providing to customer when you cannot rectify my mobile issue. I took this phone in rs. 16300/-. Why should i take this much expensive phone when you guys giving this sort of ridicules warranty condition?
Is this the customer service & after sales service providing by samsung (Which i thought was a big international brand). I am really very unhappy with the service and i will really never recommend any person to take samsung mobile or any products and also don't recommend any body. If i will not get my mobile with fine condition after repair i will go to consumer court for my consumer right. Attaching the invoice of my mobile.

Regards
Jyoti
Parihar. [protected]@gmail.com
Ssn - j710fn/ddgsmh

It's been 4 months my fridge 495litre is not working properly
Technicians here have no clue what parts r used
My fridge compressor was changed n replaced with smaller capacity compressor
It's a big fridge n cannot take load as wrong compressor has been put
There is no cooling
I have been calling their call centre but not getting any positive reply

Dear sir/madam,

i am purchase a samsung galaxy J2 mobile phone. in jan.16.There is a software problem in this phone. i am give this phone samsung authorised showroom at Jagatfarm Greater noida for repair .i am visit daily at showroom but they are tell me tomorrow .i am very angry from samsung service .All staff is very bad and no any cordination with customers.i am not have any other mobile for use.

please help me and repair my phone early to early.

from:-

Sanjay kumar bhati

[protected]

I Purchase a proudct Juicer Mixer Grinder from a
person, he says that he is a truck driver of samsung.
For their expenses they sell some products like that. he
showed me samsung juicer mixer grinder cost around
Rs.4200.
the total package is samsung box. and samsung
warranty card, samsung mixy, no one can't believe it
is a fraud product, he said that we are giving at half of
the price, finally he said that i will give u at a cost of
Rs. 1500 .
i bought that as a middle class person, it comes as
cheap by price. after he left, i come to know there is
no cleaning brush in the box as it is mentioned in
booklet.
when i gone to purchase that one, i come to know
there is no such mixer grinders from Samsung.
then i come to know, i got cheated.
BE AWARE MY FRIENDS, dont believe anyone, LIKE
THIS FRAUDS ARE HAPPENING I have mob no of that person yadav Mishara [protected]

Dear team

I am writing this email to show my dissatisfaction regarding the service which i recently got from service centre in ajmer rajasthan.

I have some issue with my device (S7 edge) the display started blink, so i contacted so called service centre in ajmer which is in my view are useless if they can't even resolve this simple issue.

They was just making it delay from the past 30 days. Whenever i call them they just reply just by texting "i am in a meeting" or "i am driving" or any other such excuses.

So i was forced to write this email. I have even attached my conversation with them through texts. Please check attached the screenshots then you will get to know my current situation. I am feeling helpless after buying this samsung mobile. I am again requesting to help me asap otherwise i will be forced to make it social over the social networking sites.

Here find few attachment which might help you to serve the issue and problem which i am facing seems long.

Samsung centre contact person mr shehzad : +91 [protected].

The sad thing is above person is a owner of the samsung centre, if the leader are treating like this then what should i expect from the staff who work there.

Waiting for your prompt reply.

Thanking you
Murtaaz challawala
+[protected]

I bought an samsung washing machine with front load from an authorized dealer, Vijay Sales, Preet Vihar, New delhi, in Oct 2014. it stopped working on 8th of August 16. When I inform this to the samsung customer care, he got it checked and told me that some unit is faulty and need to repair. Since the machine has a guarantee of 02 years, I asked him to replace it. But no action has been taken after several remainders from me (Two technicians visited but they really dnt know what to do). Hence I bring this situation to your attention as you have good reputation in Indian markets. I believe I would get a quick response from you and get it replaced. I have enclosed the copies of Invoice for your reference . Thank you in advance.

Even dealer vijay sales also dnt have any reply.

Complaint no : [protected], [protected]

Registered Mob : [protected] & [protected]

I am facing problem with my GALAXY j7 SN IME NO. [protected]. I have given this phone for repairing in VARANASI Service Center "QUALITY COMMUNICATION" on 31-Aug-2016. They are demanding 6150/- for repairing this phone for manifactring fault by co.

Buying Date-16-June-16
Service Centar Handover Date-31-Aug-16

Service Centar Dtl-

Quality Communication

Address : UTTAR PRADESH, Varanasi, Siddharatha Complex, Ramkatora, 221001
Phone : [protected]
E-mail :[protected]@gmail.com

Request you please return this faulty handset or repair on free of cost.

Regards,
Yogesh Tiwari

I purchased a SAMSUNG FRIDGE in 2012 from Chennai.Now the cooling was not effective. when we called Service Technician, he had visited, checked and informed that it cannot be repaired if there is Leak and advising to replace it with new one.
I spent Rs. 52000/- Rupees Fifty Two thousand and purchased the Fridge. I am a NRI and working in Abudhabi, with so many SAmsung Engineers. They are so good that unless they solve the problem thy won't be quite.
But in Chennai I am getting negative response.
It is samsung's reputation to solve the problem.
Please send proper Engineer and repair the fridge.I expect urgent response.
My Contact No. in India : 0091 [protected]

Sir/Mam,
I am Mr. Balasaheb Jeevan Patange, Mohol, Cell No[protected] Dist -Solapur . I am Purchase Samsung J2 Cell Phone Sr. no.RZ-GCOKTQHE .But Some days Cell phone is Foulty.so i am contach samsung care (Raviraj Communiction, Solapur) and cell phone submitted for replace .date is submmited[protected].I am may time telephonic contact company and service center. but till date this device is not replaced to me .

Hi this is my complaint no [protected].
I have registered my complaint on 22nd of agaust. My phone battery is not working properly. I have requested to provide me a new battery so i can buy . But there is no action taken on my complait. I have been to sparkle service centre sec 22 d. Sco 3009, 3010 chandigarh. They said can't help me in this . Even customer care talked woth sparkle manager . He straight way said no to them as well and said we can't get you a battery. It means my phone is piece of waste know...
Then i called another customer service center. Phase 5 mohali sco 48 above haveli .
Kumar was the manager . I requested him about battery. He was very rude with me . He straight way said i don't care about samsu g go to hell and register a complaint with anyone. I do not care. I registered a complaint against him on 22nd aug. But till now there is no action has been taken and my problem is still same.
My name is simranjit singh
Contact no [protected].