We recently purchased samsung fridge, RT42K5558S9, and have had the most disappointing experience with it since. The fridge has stopped working properly 3 times since purchase (less than 6 months). Further, response from Samsung is extremely lethargic and ownership is extremely low.
1. The fridge's refrigerator section stalled on 21st July (i.e, within 4 months of purchase). While the service and repair were swift (within 24 hours), the explanation given by technician was that "our fridge is a new model, electronics in its drive card had blown, and so he was replacing a multi speed drive with a single speed one, as used in previous models"
Now issue is: if this is true, this means our compressor does not benefit from VFD any more and is in a start-stop compressor operation mode. So your servicemen reduced our 45K fridge to a technology which you sell for 10K less in market.
2. The same issue reappeared on 31st July (ie. the repair broke within two weeks). This is a very sorry state to have two breakdowns within 4 months of purchase. After almost a week of pleading the service agents came to check the fridge. They claimed to have done a thourogh check and assured us the problem would not reappear.
3. The problem again reappeared on 5th Sept. This is clearly indicating that Samsung has passed on a faulty fridge, which they have no clue how to fix.
Now as things stand, I have invested more than Rs 45, 000/- in a Samsung product, which clearly has significant engineering issues and qualifies for a replacement or refund.
For reference, following are the tracking details:
Model No: RT42K558S9/TL
Serial No: 0DVB4DBH100267H
Complaint No 21 July 16: [protected]
Complaint No 31 July 16: [protected]
Complaint no 6 Sep 16: [protected]
Oct 16, 2016
Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint.
Verified Support
Sep 14, 2016
Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards,
Samsung India Electronics Pvt Ltd
