Samsung India Complaints & Reviews

Since more than 25 days have elapsed from the date of first complaint by email and so many times given a call to customer care but I am yet to receive any communication and today I was shocked when I make a call to customer care and found that my complaint has been closed as according to them it has been resolved. It seems executive are not interested in resolving complaints of a customer. They are simply providing a reference number at the time of complain and after sometime automatically complain get closed without any resolution and that too without any confirmation from a customer. This is the reason of ranking as 4%. Simlply unreliable company.

I bought a 40 inch led tv in last year July.After 3 months, sound was not coming.An engineer came and replaced it.
Now suddenly video is not coming.Called the toll free no and they are asking that you hv to pay a sum of approx 1500 just to check the issue then if problem arises i hv to spent Rs18000 to replace the video system.
i just want to knw that what parts u r manufacturing. You are cheating people like this???Firstly we will purchase tv worth Rs45000 then again we will invest to change the parts that too in 13 months??
I would like to an engineer to come and adress the issue asap

I have purchase a new samsung J-2 mobile on dated 07th September 2016, IMEI no- [protected], [protected], amount of Rs- 7600/-, dealar adreess:- Imagine store, shop no9.L.S.C, DDA market, Pushpa Bhavan, Madangir, New Delhi-110062, After came to my house i checked my new mobile and observed it was some scratch in my new mobile. Immediately i have to visited to the shop, but dealer was informed i have not change your mobile, please vitit to samsung service center, Then i have to visited Okhla service center but they are refused to change my mobile and threat me. I request to you please look into the matter

Please find the attached file of my mobile photo

Regards

Naresh Rout
Mobile- [protected]

Sir
No one is able to solve this problem In India .
After 1 year of purchasing this product I was facing regular problem of that water is not evaporating in rainy / humid days from june-september for four months we have to manually suck out water with the help of a injection & small pipe every night so water will not scatter on floor .
they are not solving my problem but asking for money when they told that this is our Design problem & can not be solved & also suggest that it is a natural phenomena in humid days all our fridge are facing the same problem.It is laughable .
Engineer from samsung said that we have to change the design of the pipe which is attached with compressor & Refill Gas & I have to pay 4000 rs. for that . Sir I want to say that if this is design problem then why should I pay .I will not allowed them to do R & D on my fridge.
My Refrigerator model: RT45LSPN DOUBLE DOOR
SR.NO. 35904DAB300021M
Current Complaint No. In India [protected] dt 8th Sep 2016
MB:[protected]

Dear Sir, I am having samsung J7 mobile baught on 8th Nov 2015. some days back suddenly its display gone blank on middle of the screen after one day it completely got blank. Although phone is not dropped and also there is no external damage to the phone. I went to service center they told that display is being pressed and replacement of display is required. Replacement of display not covered under warrantee and it will cost around Rs. 6000/-
samsung service center put my mobile service under category "damage by customer" although this case comes under the category failure of workmanship because they have not companded display and touch pad properly. Display problem is coming in mostly J series of the samsung mobiles. pl put my problem to samsung to resolve issue.

SAMSUNG UK PROMOTION
42 Park Avenue, Barbour, Worcester, United Kingdom.
E-mail: [protected]@outlook.com
SAMSUNG/UK/407/PROMOTION/2016
Contact Number : [protected]

ATTENTION : MAINUL HASAN.

We wish to congratulate you once again on this note, for being part of the winners selected on the { SAMSUNG INTERNATIONAL WORLD LOTTERY AWARD 2016}
This is to inform you that we have made an arrangement for the fast delivery of your winning funds, your prize administrator’s {Dr.Henry K }in collaboration with the{SAMSUNG INTERNATIONAL U.K COMPANY}
This Honorable company has gone as far as listening to the( SAMSUNG INT. U.K GENERAL MANAGER, DR HENRY K)for the legal provision of your documents, this company have also assisted you to make a direct contact with the Reserve Bank Of India likewise to the (Ministry Of Finance) at approximately 48 hours ago and they have told us what to do for the safe transaction of your winning funds to your account which we have accepted and enlisted below.

Having considered all possible measures for the fast transaction of your cash prize money, we resolve to use the Central Reserve Bank of you country (RBI). We have made all necessary arrangement, your personals details has been Received.
Therefore, you have successfully succeeded the requirements, statutory obligations, verification's, Validations and satisfactory Report test conducted for all our lucky winners in this( SAMSUNG MOBILE COMPANY AWARD 2016 )international electronic Mobile draw award.

Furthermore, the approved of your winning funds was carried out by the (Financial service authority here in London and judiciary together with British Gaming Board and also licensed by the International Association of Gaming Regulators) (IAGR) for FAST ONLINE TRANSFER BY (RBI). Kindly note that your contact is needed from your side to the bank for transfer of your lottery amount as soon as possible.

We have map out Diplomat
( MARK PHILIP ) for your help if there is anything needed for you to do with the bank he will be in the best position to work with the bank very fast as your diplomat. Please all you are proceeding with the bank should be forwarded to him for more information base on what he will act on your behalf, this is to stand by legal Instructions of Indian government in terms of monetary law, reason is because your funds of { 3.6 CRORE } has been marked as a diplomatic consignment which not be deducted by the Reserve Bank Of India, as it has been approved by UK diplomatic immunity.
Note!It is the Duty of your appointed diplomat to guide you and advice you on how to proceed with the(RBI)without any complications.
As you may likely to know! Your winning fund in India currency is approximately { 3.6 CRORE } therefore you are admitted to follow the instructions laid down by the law of claims in your country to enable you achieve your dream goal.

Note, unknown account should you allow your winning prize to be deducted, this is to avoid fascinations because it has been licensed and insured by your name only as the winner, therefore do not hesitate to follow the instructions of your representative diplomat {MARK PHILIP }, be 100% assured to receive your winning fund in your account in as long as you follow the instruction from the Reserve Bank Of India.
Finally we advise you to keep us updated as soon as the Paying Bank Central Reserve Bank Of India Foreign Remittance Online Transfer Department (RBI) had transferred your fund into your account in other for us (The Lottery Company) to list your name on the winning list
This company advice you to acknowledge the receipt of this mail and be willing to receive our senior official diplomat to your home with respect as soon as the transaction is completed.
(YOUR WINNING PRIZE CONTAINS, 3.6 CRORE IN DEMAND DRAFT, TWO
SAMSUNG MOBILE PHONE, SAMSUNG LAPTOP,
SAMSUNG CURVE TELEVISION, SAMSUNG T SHIRT AND SAMSUNG ACCESSORIES )

SEND ACCOUNT DETAILS AND ID PROOF YOUR PAN CARD, VOTERS CARD, DRIVER LICENCE OR OTHERS VALID ID TO( [protected]@gmail.com )TO ENABLE VERIFY YOUR PRIZE AND TO AVOID DOUBLE CLAIM

ACCOUNT NAME...
ACCOUNT NO...
IFS C CODE...
MICR CODE...
BRANCH CODE...

TIME AND DATE OF DIPLOMAT ARRIVAL IN INDIA
Depart/Arrive From/To Flight No/Operating Airline Class

19:45/
09PM
Heath Row
(06/09/2016 )(London)
India
(07/09/2016 ) 9:15am
BA0258
British Airways
World Travel

YOU ARE HEREBY INSTRUCTED TO PROVIDE YOUR CORRECT BANK DETAILS FOR PAYMENT RELEASE UNDER 48:HOURS IN WORKING DAYS AND 4X4 PASSPORT SIZE PHOTO TO US VERY URGENT AS SOON AS YOU RECEIVE THIS MAIL.ONCE AGAIN, THE ENTIRE BOARD MEMBERS OF SAMSUNG COMPANY WISHES TO CONGRATULATE YOU AS YOU RECEIVE YOUR WINNING PRIZE, ALONGSIDE WITH THE LEGAL DOCUMENT THAT COMPRISES YOUR WINNING PRIZE.

Sincerely yours,

Dr.Henry,
SAMSUNG COMPANY
E-mail: [protected]@outlook.com
Contact Number : [protected]

With great disappointment and dismay, I would like to bring this "UNPLEASANT & UNPROFESSIONAL" experience by your Authorized Samsung Service Center, which address is Shop No.8/9/10, Sai Arpan Bldg., Sai Complex, Nr. PG Vora School, Mira Road(E), Dist. Thane – 401107, Tel:[protected] / 65650668, E-mail: kalpataru.[protected]@gmail.com.
Service Engineer: Mr. Abdul.
Pls note that my Samsung refrigerator stopped working due to no cooling in June’16 and for same i managed to contact on customer service toll free no and registered my compliant to check the exact issue. Compliant no. [protected] was provided on 08-July-2016 and Service Engineer attended the fridge at home on 10-July-2016 and after checking found the exact issue that the compressor is in-operational and required to be replaced. For same have paid the 340 rupees of attendance charges and also I have signed the service report which has mentioned that the compressor required to replace with realy switch.
As per Service Engineer: Mr. Abdul recommendation, I confirmed him to replace the compressor and estimated cost Rupees 2200/- (compressor and relay switch) was advised under warranty of compressor. He told me that we have to pay 5000 rupees for the one shot and rest of the amount will be reimbursed after the repair completed.
He told me that it will take time to order the compressor and will update once received.
Calls were made to him but was not picked up by the service engineer to know the status of progress on this issue. Later i was able to communicate him and he told me that he need the copy of bill is required.
For same I called up again to Samsung service Toll free customer care and asked him to provide the copy of bill to your service center. Still no bill was provided to service center.
Then I requested to my Samsung dealer to provide the bill, which I received and same was provided to the service center, then Service Engineer: Mr. Abdul promised to replace the compressor on 07-Sep-2016, but on 06-Sep-2016 he refused to do the replacement with no reason.
I was really surprised about the Service Center reply upon denied to do the replacement under warranty and was asking to do the replacement without warranty which cost is 10, 500 rupees for the refrigerator which is still under warranty and purchased date is 16-July-2016 and refrigerator stopped working in June’16.
I also had called up on you toll free no on 07-Sep-2016 and they promised me to reply by today 08-sep-2016, but so far no reply from your end.
In view above I am writing this matter to you.
Shall await for your positive response on above and not to have any more harassment to me.
Best regards
Parshant Arora
[protected]@gmail.com

Hi,
I had given my Samsung A8 Mobile phone at A233, Okhla Industrial Area, Phase -1, New Delhi for repair/ replacemet of Screen/ display damage .

Request date : 4 Sept-2016
Bill No. : [protected]

There is no update from the Service centre so far . On the contact no. mentioned on the bill No.[protected] nobody pics the call .

Request you to update me on the status and date by when i can get my phone

Regards
Shubha Mehra
+91 [protected]

Hi i submitted my galaxy note 5 3months ago they kept my phone for 1month and said that the part is not available.
When i asked for my phone service centre people said that they misplaced one of my part. But i wanted to get it fixed so they asked me for some documents i submitted the documents they uploaded my documents 7 days late and after 15 days wen i calld customer care they said that your application for refund was rejected due to service centres people mistake service centre people didnt even inform me Bout the same. When i called them they again processed my request and again uploaded my documents late again after 15 days wen i called cc they said your application is rejected from service centres end due to improper documentation. I have been cLling them and they do not respond.

My name is Vidhyadhar Shinde from maharashtra.
My contact number is [protected]
I have note 5 dual sim mobile.
My mobile was purchased on 12/02/2016 & is in full warranty.
Mobile serial no. is RZ8H11NFEMA.
My jobsheet no is [protected] & Referance no. is [protected]
I was submited my mobile to service center on 21/7/2016.

After 5 months of purchasing the mobile it detect display line problem then i was give it to service center in satara, maharashtra. On enquiry at customer care they told me that company passed to give refund date is 12th aug and till date they don't give me the replacement mobile/refund cheque and customer care is also not good. They don't provide me the sufficient information regarding to refund. Also they always tell me to contact service center. But on contacting service center they tell to contact customer care.
Please resolve my problem as soon as possible.
Thank you...

We recently purchased samsung fridge, RT42K5558S9, and have had the most disappointing experience with it since. The fridge has stopped working properly 3 times since purchase (less than 6 months). Further, response from Samsung is extremely lethargic and ownership is extremely low.

1. The fridge's refrigerator section stalled on 21st July (i.e, within 4 months of purchase). While the service and repair were swift (within 24 hours), the explanation given by technician was that "our fridge is a new model, electronics in its drive card had blown, and so he was replacing a multi speed drive with a single speed one, as used in previous models"

Now issue is: if this is true, this means our compressor does not benefit from VFD any more and is in a start-stop compressor operation mode. So your servicemen reduced our 45K fridge to a technology which you sell for 10K less in market.

2. The same issue reappeared on 31st July (ie. the repair broke within two weeks). This is a very sorry state to have two breakdowns within 4 months of purchase. After almost a week of pleading the service agents came to check the fridge. They claimed to have done a thourogh check and assured us the problem would not reappear.

3. The problem again reappeared on 5th Sept. This is clearly indicating that Samsung has passed on a faulty fridge, which they have no clue how to fix.

Now as things stand, I have invested more than Rs 45, 000/- in a Samsung product, which clearly has significant engineering issues and qualifies for a replacement or refund.

For reference, following are the tracking details:

Model No: RT42K558S9/TL
Serial No: 0DVB4DBH100267H

Complaint No 21 July 16: [protected]
Complaint No 31 July 16: [protected]
Complaint no 6 Sep 16: [protected]

This is regarding COMPLAINT NO.-[protected]
registered date was 23.08.2016 but still problem is not resolved.. is this the after sale service of tha brand SAMSUNG.. if it is then we will ensure..will not buy any samsung products in near future.. no one is responding to our calls.. probelm is still reamin as earlier.. no one is listening to us.. plz tell where to call/contact.. if anyone did not respond after this complaint i will surely submit my statement over Facebook, Twitter and other social networking sites..

HI,
I had purchased Samsung Mobile (IMEI No.356850/07/726026/1 and S/N: Z8H51G0DZF ) from Lucknow in the month of June'16. I reside at Patna.
A week before all of a sudden, display has been disappeared. I contacted to Boring Canal Road Samsung Service Centre. They have rejected saying that it is physical damage and it can't be covered under warranty. However there is no such case, there is no physical mark also on handset. Most important, it has happened all of a sudden in my hand. Kindly get it addressed.

HI,
I had purchased Samsung Mobile A7 having IMEI No.356850/07/726026/1 and S/N: Z8H51G0DZF ) from Lucknow in the month of June'16.
I live at Patna.
A week before all of a sudden, display has been disappeared. I contacted to Boring Canal Road Samsung Service Centre. They have rejected saying that it is physical damage and it can't be covered under warranty. However there is no such case, there is no physical mark also on handset. Most important, it has happened all of a sudden in my hand. Kindly get it addressed.

Dear sir,
I bought a samsung tv 32 inch j4100 model on 31st august 2016. Product delivered on 3.9.2016. from the date of purchase till date 7.9.2016 am daily calling the for installation procedures but none of them are responding properly.. daily they are saying 2day will be installing but none of them are responding. very upset with the way your customer support is behaving. I feel sorry for opting to buy samsung product. I bought the product in viveks showroom chennai. They are one step higher..after billing they didn't respond for any thing.

I had a network related technical issue with my phone since my purchase of phone.I had consulted Service centre Pala-686575 so many times during warranty period but they just updated software and didn’t provide any permenant solution. Immediately after the warranty period completion, they informed mother board replacement is the only solution .But I argued, why was this not informed during warranty period .Also, this is a factory defect, not caused by me.After so many emails and con-calls on August 25th I handed over the handset to Service centre at pala-686575.Till date (12 days) it has not moved from there, saying that as the warranty period is over, special approval is required.
This is daylight hoax.You are not reliabe.Your word and deed are in opposite direction.

Jovin
[protected]
jovin.[protected]@gmail.com

Dearsir
I received a cheque from padma commmunocations 23.0502016 agaist my a7 phone. But the cheque rejected by bank because of sign printing quality. We inform in service center, customer care and main office ms rupendri. She is telling that we send new cheque to you send me this cheque tome. So we send the cheque to ms rupendri on 26.07.2016. Afrter that she is not respond to my phone nor give any feedback.
O we are approaching lawywer and he said that we will issue court notice. I will spread this issue in social web sites also.

Samsung ki service Bahot bekar hai mera j7 me 2month se display problem hai or 2month se mujhe bahot problem ho rhi hai jald se jald mere phone replace kya jaye
Dear customer .
Do not trust on the Samsung mobile and Service, Samsung services is very poor
My name-Mohd Faisal
Contact no [protected] please call me
Email I'd-mohdfaisal.[protected]@gmail.com

I have galaxy note 5 sm-n920g
I am second owner of this devise
In this devise liquid come out on display
After this problem, i visit services canter
And he told me your display was prassed
And this devise is not in warranty...
So i told tham what should i do they told me submit your device and we will chang display... I am ready to paid display amount but now they said we don't have display... Now how i will get this part
My mobile number is
[protected]

Attached is d letter received from hcl services transport mgr. Narwal jammu d service engineer o[censored]r co has acknowledged & mentioned in d letter that d led tv has faulty pannel which is a manufacturing defect at ur end. The repair charges should be incurred by ur co. It is inbuilt manufacturing defect. U must see d callous approach of co. I had mentioned of horizontal lines in d complaint about pannel of led while as they have written as vertical lines of they r nonserious people i once again request u to take up d matter seriously & resolve d problem/issue without further delay otherwise i may be forced to opt for other options samsung cannot absolve itself from issue of defectve pannel of led