Samsung India Complaints & Reviews

Name: Chirag Patel
Mobile No: [protected]

Date: 15-Aug-2016 (3 calls to Customer Care)
Raised issue as Refrigerator is not working (Cooling is not being done).

Issue 1: Bought product in March, 2015 and no notification mail or SMS sent from company as our warranty period is due.

Date: 16-Aug-2016 (2 calls to Customer Care)
First technician visit done. Technician opened the system and then said may be it is because of Gas leakage or Gas chock up issue so workshop team can handle this.
Charge: 350 Rs/ (Considering no warranty)

Date: 17-Aug-2016 (8 Calls to Customer Care)
No action been taken. At 6 PM got call from Workshop by saying 18th, Aug is holiday and we got request for GAS filling considering[protected] Rs estimation.

Date: 18-Aug-2016 (1 call to Customer Care) (Decided to do GAS Filling will be done at home only)
Holiday

Date: 19-Aug-2016 (4 Calls to Customer Care)
No service has been done in whole day. My friend who is working for Toshiba came to my home and inspected the issue without tempering any part and he informed me that your compressor is not working. So I asked Customer Care whether my Friend is right or you’re Technician? So I have informed them I do not trust you guys’ anymore so do your GAS FILLING from my home only and they accepted that.

Date: 20-Aug-2016 (3 Calls to Customer Care)
Got call from workshop they insisted to bring my Refrigerator to their workshop. I denied but they forcefully convinced me that I will get best service from your end. I again asked them what is the guarantee they will not charge me extra then also I trusted on them and allowed them to bring to take my Refrigerator to their Workshop.

Date: 21-Aug-2016
Holiday

Date: 22-Aug-2016 (3 Calls to Customer Care)
Got call from workshop team telling your compressor is not working and it is tempered so you have to pay 11262 for the same.
Issue 2: If it was only GAS Filling issue then why they did not do their task only? It may be case during the Gas filling they found compressor issue and Workshop engineer tempered the compressor and it stopped working?

Date: 23-Aug-2016
Escalated the issue in Head office then.

Date: 24-Aug-2016
No Response

Date: 25-Aug-2016
Got call from Head Office. Sana Ansari, Senior Executive, Customer Experience
She told me that Service center has submitted Pics and Document and we finally conclude that your product is tempered and you have to pay the charge. I opposed her and she disconnect the call in between the discussion and sent me the mail describing the rules and regulations. I replied her to submit proofs to me on mail.
Issue 3: How dare she cut the call in between? And did not call back till date.

Date: 26-Aug-2016
Mailed 6 times on CEO Office from: http://www.samsung.com/in/info/contactus.html
Mailed Sana Ansari: Reminder 1 and Reminder 2
No Response

Date: 27- Aug-2016
Mailed 3 times on CEO Office from: http://www.samsung.com/in/info/contactus.html
Mailed Sana Ansari: Reminder 3, Reminder 4, Reminder 5, Reminder 6

Sana Ansari replied me same Rules and Regulation Mail for twice but did not submit the proof.


Without Submitting the proof how customer will pay such amount? How Senior Executives disconnect the call in between the discussion? How Service center can provide two different answers in two different days to the Seller (Vijay Sales) Customer Care Executive.

Dear sir,
Sub: complaint on failure of samsung led tv - 3255500 purchased through m/s venus electronics, karur
Ref: service request no : [protected] and service order [protected]

I have purchased a samsung led smart tv with good faith for a value of rs 33, 998/- during deepavali 2014. The tv was working well all along and suddenly we observed “ghost” pictures and white lines appearing on the tv. A service request was made on 17 th aug 2016. Subsequently, your service personnel came, inspected and to my shock, informed that the panel has failed. They also informed that the cost would be around rs 18000.
Since the tv got failed within a short period of one and half years, i was under total displeasure and contacted customer care centre at chennai and requested for free replacement of the defective panel. The customer care personnel promised to do their best as the failure is very much premature red. Meanwhile to my surprise i received an sms from samsung stating that the issue is resolved which is not so.
Hence i once again request you kind the resolve the issue at the earliest either by replacing the panel or the tv at free of cost as failure has happened so early, may be attributable to certain manufacturing defects.
Yours failthfully,
S. Ravichandran
Dy general manager
B-2 tnpl colony
Kagithapuram (Po)
Karur 639136
Mobile no: [protected]

Complaint Reference No. : [protected]

I am a user of Samsung Galaxy J7 which I purchased in the month of November 2015 having warranty of 1 year.

On August 5, 2016, I downloaded and installed the software upgrade suggested by Samsung and soon after the installation when mobile reboots, the problem begins and it was not booting.

Without any delay, the handset was taken to authorized service centre and the personnel over there did the factory reset (erasing all the data), but the handset again not booted. Then, I was given a receipt and asked to collect my phone on August 8, 2016.

Meanwhile, there is no SMS confirmation received of any type about the phone status. On August 9, 2016, it was informed by staff of Service Centre (Ambey Communications) that the phone won't come under warranty because there is one component missing from the mother board. On arguing that how can this be possible as the phone is properly fastened with screws, there seems to be no answer from the service centre. The service centre personnel alleged that I have taken out that component which is stupid answer as no customer would ever do that and it makes no sense.

There were multiple contradictory statements coming all the time from the Samsung Staff, at first (Aug. 9, 2016) it was one component missing, next day (Aug. 10, 2016), few components missing, after few days (Aug. 12, 2016), IC's got burnt and on Aug. 27, 2016, again they mentioned about breakage in the phone. All this is extremely hurtful and seems to be a plain lie because the fact is that I have been using my phone and satisfied with it too till the time I downloaded and installed the latest software upgrade. The fact that I downloaded the said update can be verified from the server.

There were multiple email exchanges, phone calls and conference calls between Samsung E-Mail Support Team and the staff at Service Centre. But, the result is DISAPPOINTMENT as whenever I try to contact SAMSUNG, there was some new representative coming on line and just gave a standard response assuring to resolve the matter in 48 hrs., 72 hrs., etc. So, far 24 days have passed and I am still waiting despite the fact that I lost my valuable data too during this happening.

I would like SAMSUNG to rectify the fault and return my phone in good working condition or else, provide replacement.

My refrigerator rt60k2rsli/tl dop 1/1/13 has been repaired by an authorised service centre vide invoice no 142208on 16 may 2015. Again on 09/03/2016 the same parts were changed. By hcl services ltdvide bill no 5579
However the fault is not being addressed due to an oversight, incompetence or spurious spare parts.
The matter needs urgent attention as a company like samsung needs to pay equal attention to maintenance as to advertising.
Highly dissappointed by the harrassment caused by the lackadaisical after service from a reputed company like yours

Again i am forwarding you to follow warranty clause as the said set not tampered or physically improper usage.in supporting photographs of said set enclosed. It is a internal fault or manufacturing defect which could be established after dismantling the set that was done by your authorised service centre. I also expected from you to fulfil the warranty clause.

I bought a mobile just 1 week back but it had a mother board problm so i took that to service centre and till now they are not giving d. O. They are saying we will give tomorrow tomorrow and they are dragging the problm. This is not the way to treat with the customers and that too with my new mobile. If the doesn't solve in the earliest time i will put case in the consumer court for the samsung itself. And i will never replace any of my product with the samsung. Up to now i am the fan of samsung after this issue i will never choose this.

I have bought the samsung j2 6. On[protected], and the display got off aftr 5 days of purchasing, and the customer care want 5k more to change the display. Seriously bad service provided by samsung. I am a student i bought this cell with my pocket money serioduly feeling [censored]ed, now i have to arrange more 5 k to change the dis[play, what the hell product, no body is listning the problem now,

I purchased a samsung microwaven model no. C100f/xle on 29.10.2002, 28 litres, having serial number 00157777zbta 00187-v.
During a major malfunctioning the pcb needed to be changed and your kolkata office supplied one pcb having number rcs-c-100-02 on 09.11.2005 vide their invoice no, 5925 dated 09.11.2005. After replacing the pcb the m/oven was providing function at my satisfaction.
Since last 6 months the unit was malfunctioning in different service and services. The malfunctioning like cooling fan and the beep function was not working and your local service agent was informing me that due to non availability these can not be rectified.
I had requested your kolkata branch office/authorized service agent to rectify the defects either or supply a replacement pcb and they had regretted and informed that this pcb (Or rectification of m/o) can not be provided. Now the m/o is totally dead (No lamp or light in the cavity) and the rotating function of the crest plate is not working.
I shall be glad and will appreciate your endeavour if you kindly look into the matter and let me know what should be the next course of action and satisfy me with the equipment which i was using for so many years with full satisfaction.
With kindest regards.

Very truly yours,


(Tapan kumar sengupta)

I purchased the fully automatic washing machine in april and since then it is troubling me.it is not washing clothes properly.moreover a dist layer gets deposit on the clothes so in any case i have wash them again.customer care people dont listen.they visit and tell us that a replacement would be there but all in vain.samsung india is simply ridiculous company

Dear samsung team,
This is with the reference order no. [protected], which has made against led 32j4300 80 cm (Imei s no. Oa393pag503970) which i purchased on 06-july-15.
On 27-aug-16 i have complained regarding screen visualization, which is not proper & shows zigzag line, although sound effect is fine. After engineer visit & investigation, he confirmed that panel is faulty which need to be replace @ cost 11000.
I could not expect this kind of situation from most popular brand like samsung. Even engineer is unable to clarify the reason for this faulty panel. He just told, we need to replace & this is the only solution.
How is it possible that panel got faulty without any reason as we are using led normally 4-5 hr per day at least i guess samsung product are more reliable as compare to lg & other brand. After completion of 01 year, outcome is poor & unexpected. Even same thing has also happened in my neighbor house. Finally who will bear this cost – customer?
Even i am using 02 samsung led, out of which, in 01st one i am facing this issue just after completion of 01 year, so how i would recommend others to use samsung product which will get faulty just after expiration of warranty without any reason.
Requesting you to pls. Take it seriously & provide me the alternate solution to optimize this cost. Otherwise it would really be the negative impact in front of customer & degrading the market value.
Hope to get positive response as soon as possible.
With regards
Ujwal gupta
[protected]

I have purchased samsung galaxy s7 edge on 8th july 2016 of rs 55000/- from connaught place delhi at hot spot shop but nobody give me any information regarding offer in moblie. I got to know offer that vr handset is free with samsung galaxy s7 edge mobile, when i visited other store in mgf, gugoan. I got call from company for mobile review and i have complaint already and he said it will be delivered at your home. But still not received yet. Request you to please provide vr handset for me. Bill is attached for your reference.

Regards
Supriya kumari

Tin-[protected]
Order-MUN281478
Order date-21-8-16
Invoice-JWH[protected]
Shipment-JWH[protected]
Add
Phone number-[protected]
East Delhi shadra gali no 13
Delhi
Pin-110093

COD- Rs.1059

I receive ur product false wrong very poor quality production
Samsung duplicate black Samsung
Mobile box on not bar code/ qr code
100% duplicate item in my paket
Ple help me

Dear sir this is my mobile model name Galaxy J2 Pro this model is offered by reliance jio offers so that i can not injoy reliance jio 4G internet and unlimited call and sms becouse of my hendset not suppoerted myjio app. this is not show get sim option, i wanna asking about this problem .
pleasr help me i am very disturb about it ..these hendset selected for jio sim
The list of Samsung phones which are eligible for Reliance Jio 4G Preview offer are:
Galaxy A3, Galaxy A5, Galaxy A5 2016, Galaxy A5 Duos, Galaxy A7, Galaxy A7 2016, Galaxy A8, Galaxy Alpha, Galaxy Core Prime, Galaxy Grand Max, Galaxy J max, Galaxy J1 Ace, Samsung Galaxy J1 Ace, Galaxy J2, Galaxy J2 (2016), Galaxy J2 Pro, Galaxy J3, Galaxy J5, Galaxy J5 (2016), Galaxy J7, Galaxy J7 (2016), Galaxy K Zoom, Galaxy Note 3, Galaxy Note 4, Galaxy Note 5, Galaxy Note 5 Duos, Galaxy Note 7, Galaxy Note Edge, Galaxy S 5 Plus, Galaxy S4, GALAXY S4 4G, Galaxy S4, Galaxy S5 Neo, Galaxy S6, Galaxy S6 Edge, Galaxy S6 Edge Plus, Galaxy S7, Galaxy S7 Edge, Grand Prime, ON5, ON5 Pro, ON7 and ON7 Pro.

Sir my name is digambar chaudhari.maine aapke company ka samsung j1 handset dec 2015 me govind mobile chopda dist jalgaon maharastra se purchase kiya tha.handset me ab tak koi dikkat nahin thi but 22 july2016 ko subah display halkasa pila(yellow) huwa aur thoda karte karte puri tarah o black ho gaya.touch pad proper work kar raha hai lekin display kaam nahi aa raha hai.yaha nashik maharastra ke aapke hi ek service centre me mene apna handset dikhaya per unhone display warrenty me nahi aata kah k mujhe return karawa diya.ab ye mera last chance hai ki mai apni baju aapke pass rakhu.yadi aap bhi meri help nahi kar sake to mai mere handset pe ek chit stick karke whatsapp pe sare logo tak pahucha dunga ki how samsung chit with his customer.please doo sumthing .job pe boss bhe ab smart phone n hone k karan chikhane lage hai.

My 29 inch CRTV is not working. I have registered complaints many times on call centre no [protected] but my problem still could not be resolved. Complaints no
[protected] dated 28.8.2016
[protected] dated 13.8.2016
[protected] dated 3.7.2016
[protected] dated 19.6.2016
[protected] dated 9.3.2016
Today I surprised to know that my previous complaint ticket closed since I denied to pay service charges. Its looks like I am a mad & I have purchased all my samsung gadgets free of cost & all services further shall be free of cost. Its totally rediculous.
My previous tickets closed due to similar reason that I have not confirmed the estimate given by his engineer BRIJ kishor. Whereas he have never contacted me physically or telephonically. Last time I requested to allot the job to other engineer. I am not able to know the reasons why after a lapse of more than 6 months my problem could not be resolved.

I have more than a dozen of Samsung & other gadgets but I never faced such type of problem. Please resolve the issue.

IMEI NO.[protected] Samsung J200 was deposited at Allahabad service center of Samsung on 6.8.16. More than 20days has passed but they tell that they are waiting for parts. Please tell me for how many days i will have to suffer for showing faith in a big brand. Even they donot pickup the phone of the local service centre. Mobile, now a days, is essencial requirement in a human life. Taking this much long time in attending a complain is very wrong. A Customer pays so much big amount to these companies and in return these companies are only making fool of their customers. Higher authorities should look into the matter.

Purchased S7 on 05.07.16 from fundamental electronics pvt. Ltd. Salt lake city kolkata. My tax voice no is FECC/16-17/1464. As per company offer i was grtting a VR headset at just Rs 990 using coupon code. But so far i have not received this. I made several complaintd to galaxy team as well as mailed my complaint to south.dealer... as guuded by them. I even contacted the dealer from where i have purchased the article. They said it is service related matter contact company. So far i have called them over 100 times. I even talked to senior executives of the company. But they are just saying my problem will get resolved in coming days. Its been 3 months and every time i call them they give assurance but neither tell in what time frame. They r musguiding me. U am losjng my patience. And if not resolved u will.move to consumer court or take legal action againt company. Its kind of memtal torture talking to you. I relied on you and purchased a phone S7 worth Rs 48990 but dissappointed with youf services. This is last time i am complaining if not resolved i am forces to tale legal action

I just bought samsung tizen online from flipkart 2 months ago and suddenly while using its screen gone black and the phone stopped working. Being under warranty period i went to samsung service center at chandigarh industrial area phase 2, they said that the phone can't be repaired free of cost because it contains moisture and it don't cover warranty, so i opted for other service center they said that phone is alright it only have a little problem with motherboard and they can repair it, but today they said that the problem is not with the motherboard but with the crystals that have damaged the screen of the phone, right now my phone's screen is completely damaged and the reason is your service center i called customer care and your employee started talking abusively his behavior was very bad and unaccepted i don't know what to do with the phone, it costed me like hell, and the reason is your irresponsible service centers.

On 04/08/2016 I had purchased a new Samsung On5 mobile set from Aman Electronics at Jhabua ([protected]). The motherboard of the hand set was defective as diagnosed from your authorized service centre at Ujjain (Contact No.[protected]) on 13.08.2016. Job Sheet Number is [protected]. As the mobile was in warranty period, the hand set must be replaced by new one. Now the dealer is not providing the new mobile. Please take up the matter with the dealer.

I had purchased samsung refrigerator on 14th august 2015.
Water discharge started on 8th july 2016. After talking to customer service i was assured that engineer will visit and correct the fault (reference no [protected], discussed with mr sandeep). As days passed by i forgot about this issue. Suddenly today as on 29th august i called their customer service to remind them about the pending issue they told me "sorry sir your refrigerator is not in warranty and it will be charged rs 500+ service tax" on inquiring why engineer was not sent when i had 1st raised the issue he could not answer it.
I raised 1 more complaint [protected] with mr ashish.

Samsung tag line should be "fooling customers smartly "

shrikant navandar
[protected]