Samsung India Complaints & Reviews

Dear sir,
I have purchased a double door refrigerator (rt26-gcsr) dated 20/1/2012, reg. mob no. [protected] which is under warranty period. from last sunday i noticed a noisy sound from compressor and no cooling was happening. on 01/8/16 i launched a complain and a message sent to me by your service center, the service order no.[protected] with the name of service engg. mr. moloy, contact no. [protected]. i tried to contact several times but unfortunately he did not receive rather ignored my calls which is highly objectionable. all foods and life saving medicines kept in it are already damaged and terrible bad smell coming out from it. i again put complain today and got the service order no.[protected] though no one contact till now. this is not at all expected from a reputed company like samsung. i purchased a microwave oven set, ce73jd on said date and it also gave me same kind of trouble.
This prolonged harassment due to your products and poor service results tremendous mental pressure and anxiety. please resolve the problem within hours (already waited for 72 hrs) by taking necessary actions. otherwise i have no option to go to state consumer's office. i hope you feel the situation and take steps accordingly. thanking you in anticipation.

Dr. kuntal biswas

Sir i recive a mail from [protected]@hotmail.Com that you won 500, 000.00 gbp but i dont reciieve any money

This is my email message

Samsung financial empowerment fortune program ®2016
Samsung electronics (Uk) ltd
Samsung house 1000 hillswood drive
Chertsey surrey kt16 0ps, united kingdom
Mr. George morrison
Tell : [protected]
[protected]


Payment number: nk249naa
Verification number: nm[protected]pf
Country: india
Date: 1 st august 2016


Approval of award winning prize of 500, 000.00 gbp for delivery/transfer.

-attention to the owner of this email address-,

We are in receipt of your e-mail and wish to thank you for your co-operation, i wish to inform you that my duties include representing your interest and guiding you through claiming your winning cash prize. We want to clarify you here that after a good scrutiny of your provided mail, we are glad to inform you that you are one of the winners of the uk samsung company empowerment program sponsored by the samsung company inc

The uk samsung company empowerment program has been on for more than a decade now and we have changed the lives of many since then. Your life is about to be changed as you are one of the lucky winners of our annual samsung financial empowerment program sponsored yearly bonus promotional, your winning cash prize of 500, 000.00 gbp (Five hundred thousand great british pounds), will be paid to you soon as you meet with the requirements.

I wish to inform you that all authorities involved have certified payment of your mobile draws claims amount to 500, 000.00 gbp (Five hundred thousand great british pounds), which is prize money from samsung financial empowerment program mobile draws, which was drawn through a computer random system of all the mobile users worldwide. Be informed that instruments of payment for the sum of 500, 000.00 gbp (Five hundred thousand great british pounds) to you is already in our possession and shall be processed upon meeting the requirements stated below. You can now begin the final step of the claims process, which is the transferring of your cash prize to you. With regards to this, there are two options open to you, you are required to select the more convenient of the two.
You are advised to complete the below form and send with the fund release application letter to me to start the process of release your winning fund to you.
The options, together with their associated conditions are presented below:

{option 1:} your prize money will l be wired to your bank account via an automated direct wire transfer system operated by nominated payment center. Hence you would be required to send us your bank information, i. E..

Full name...
Address...
Age...
Sex...
Nationality...
Mobile number...
State of origin..
Marital status...
Occupation...
Bank name...
Bank account number...
Bank branch, swift/iban codes
Id proof...

{option 2:} courier of your winning cash to you via dhl courier company, which is our assigned courier company. Please note that your cash will be delivery to you in your nominated address, the courier company would bring the cash to your postal/home address nominated by you and as written below (Please you are allowed to correct or amend your contact information in your next mail) you will be required to send your international passport, driver’s license or id card to me via email attachment as it will be used for a proper identification of you during delivery of your winning cash to you by the dhl courier company through our delivery agent.

Full name...
Address...
Age...
Sex...
Nationality...
Mobile number...
State of origin..
Marital status...
Occupation...
Id proof
I expect an email or call from you immediately fill the application form letter and making a selection from the two options above.
Congratulations and have a wonderful week.

I wish you on behalf of all members and staff o[censored]k samsung electronices co. Ltd congratulate you as you expect your wining prize and i hope you spend your money wisely and to the betterment of your community and wish you the best of luck as you spend your good fortune thank you for being part of our commemorative 40th years anniversary draws.

Past winners around the world full of excitement
Best regards,
Yours faithfully,
Mr. George morrison
Tell : [protected]
[protected]
Samsung electronics (Uk)

My phone was getting dead randomly. i get it repaired in a service center "Dugar sales" at ahmedabad gujarat, they replaced mother board ( job sheet no. DS 2202. this costed me rs.4000. after getting it back, after a day or two, touch screen problem started and USB also not working. after calling service center, now im said that phone's touch pad is damaged..!! how come this!! berfore they repaired phone there was no such problem...i feel cheated and i hope, the company may do something. expecting satisfactory reply
sudhir upadhyay..mobile no.[protected]
email: [protected]@yahoo.com

I had purchased 2 lakh samsung double door refrigerator modal no rh77h90507h, or i can call it smart refrigerator as samsung said, its just a worst product, i considering and trusting in samsung, but it is 1.5 years and i have faced problem more than 5 to 6 time and spend money more then 15000 rs but it is not working today also. On 25 june 2016 it part no da92-00486a of samsung refrigerator has been stop working and it will change in 2521 rs after 34 days the refrigerator is not working. The cooling has been a very big issue. My repeated calling at the helpline is of no avail as they assure me of sending the engineer who does temporary work and leaves. I have reported this problem repeatedly but the complaint is at it is. I just give back my money and take back these product your side and if samsung is not taking step towards it then i am going to consumer court.

Hi i had sent multiple emails to samsung regarding my mobile note 4 fault. It's mother board has to be replaced and the warranty is over just a month back from the day i started complaining. My dealer is dealinwith many cases of note 4 mother board failure after one year. I think the company should take a notice of this and help their customers instead of giving them a bill of 17000 rs. Which is not practical nor sensible.

Dear sir. My new samsung mobile phone parcheg to 1 month old my phone died to 1/7/2016 i am go to bhilwara servies cantar but wha ke star ne bola ki ye phone repair ho kar ayega but my phone also all most ded future me wapas problem ayegi es lye mere phone ko chang kiya jye plz help me i am very lod samsung custumor plz copret... My mobile number is [protected]

This is to inform you that i, satish kumar sharma, have purchased samsung j2 mobile against inv. No 981 (Telestar system, ramesh nagar) dt 19th may’16. Since then it was working fine unless yesterday when it started to hang and off sudden screen got disappeared. My mobile is under warranty so i went one of your service station gear zone in kirti nagar.
They neither scanned or checked my mobile and told me to pay rs 6000/- to change display. I wonder if total cost of mobile is rs 7500/- and display alone is rs 6000/- then what worth the left over are. Anyway, i pointed out to them that my mobile is under warranty and they started to negotiate with me and reduced servicing cost to rs 4000/-. When they told me that they always charge for servicing irrespective of whether the phone is under warranty or not. As i was correct on my side, i refused to pay and told them that i will complaint in samsung grievance cell. They told me that they are not afraid of any grievance cell, whatsoever, and i am free to go to any authority.
Being a senior citizen, i feel harassed and humiliated by this type of attitude. I have been using your companies other products for quite some time now and never have faced such a harsh response.
I request you to kindly intervene in this matter and get my case resolved.
This is also to inform that my mobile has never been manhandled, droped or incurred any kind of accident.
Thanks & regards
Satish kumar sharma
[protected]
Alternate no.- [protected]

Dear sir,
It is sorry to inform you that you slogan speed service, assurance quality is not seen at ground level. The service of the samsung service provider is not able to provide satisfactory service in tinsukia assam.
I had given my mobile for servicing on dated[protected], after few days i got the sms that my mobile has been repaired but when i went to take my mobile and checked it was same problem as before. Its seem they didn't repaired any thing additional problem they had included, that my mobile mic is having problem again they took some more days to repair i had given time to them, finally when i went to take my mobile on dated[protected] now they are saying that my mobile mother board is need to be changed.

Is it justify that after 21 days of long time still sumsung services are not able to provide good services to customer.

Requesting you kindly make sure what trouble i had faced no one else should face the same, improve your services center with technical person.


Regards
Anil kumar singh

Dear sir,

I bought a samsung galaxy j7 mobile on november 2015 via flipkart. after 7 month of purchase my mobile display becames one side black. then i went to samsung service centre jayadev vihar, bhubaneswar, odisha. they opened and checked and told me 'your led touch has some problem'. i ask them to repair the same. they told me that you have to pay rupees 6200/- for repair. i told them it is in warranty period so why should i pay. there is no physically damage any where in my mobile. there is some internal issue, why i am paying for it. then i went to another samsung service centre, they also told same. i ask them why this problem occured. they gave a reason that you are wearing jeans pant so due to press it happens. i ask them it is completely internal issue so why you are not repair on warranty. they refused to repair by warrenty.

Sir i purchased my mobile in 13500/- rupees. but samsung fraud with me. i completely frustated on samsung. there is no where mentioned in warranty card for this led touch problem is a physically damage.
So sir kindly take some action and consider my request.
Details of my mobile: samsung galxy j7
Imei seriel no: [protected]
Transaction id from flipkart: order id: od[protected]
Invoice no : # chn_puzhal_[protected]

Thanking you.
Jyoti prakash parida
At/po: khallikote rs
Dist: ganjam
State: odisha
Pin: 761029
Mobile no: +91 [protected]
Mail id: [protected]@gmail.com

Hi sir\madam,

Its very pathetic to say that within 15 days my handset galaxy j7 was not working.

I raised my query in samsung service center on 6th of july who assured me two things, either my battery will be replaced within 7 days and if not then my phone will be replaced or the amount will be refunded.
I submitted my hand set and all the bank details in the service center on the very same day.


After 7 days there was no update from the service centre. After which i connected with the customer service on the toll free number provided by the service centre.

They gave me the assurance that my bill was approved on 14th of july for phone replacement and which may take a time of 15 working days for replacement.

As assured after waiting for 15 working days i am still unaware why my phone is not getting replaced there is no update from the service centre. Yesterday (1/08/2016) i got a confirmation mail from the customer care that my query has been resolved.
I tried to contact the service centre people an now they are forcing me to a battery replacement instead of phone replacement.

My concern is why should i go for a battery replacement when i have an approval for phone replacement. Secondly battery replacement was guaranteed within 7 days and phone replacement if i don't have battery replacement after 7 days.

Now its more than a month i am still struggling neither i got phone replacement nor refunded. Its unexpected from samsung and their services. Your team don't even give proper information. May times i get assured that my query will resolve and i will get a call. But i never got any feedback nor any call.

Hope my mail will work out and you people will understand my concern and will solve my query.

Dear sir
I had purchased new mobiel 27/06/2016
Amsung j2 at kedgaon
But new mobile disply is not working within eight day so then this dealer take u my mobile for replace this delar and pune service center is not copreating me. Please give me my replace mobile. I am very tierd for ur service.. Email id [protected]@gmail.Com.. Jobcard attched

Thanks

I have purchased mobile on 27th march16 and after three month phone beacame dead. I went to service centre at fatehganj, vadodar. Service centre only accepted to repair phone as if phone is damaged while reparing either you or company have to bear rs.6000. While reparing phone scree got damaged. As phone is in gaurantee period i requested to company to repair or replace the handset but comany do not have spares to repair the phone instead company offer refund by deducting cost of scree rs.6000..

— forwarded message —
From: ~dhruv~
Date: monday 1 august 2016
Subject: regarding complaint of samsung handset ([protected])
To: "sana. [protected]@partner. samsung.com"


Sir/maam,
This is regarding the complaint that i had filed and samsung seems to be reluctant about their responsibility of giving proper services and moreover, misleading the public of republic if india by advertising wrong things. i have mentioned about the promises that samsung had made online, and now samsung happens to be running away from it. it is clearly mentioned on the website of samsung that they are providing gaurantee for the model galaxy s7 edge, that the phone is water resistant under a certain given condition. now, despite me continuously informing the company regarding the same, their representative have clearly ignored the situation and taken their step away from giving me any services in regard with this and asked me to pay for all the expenses. i have filled a complaint regarding this and have asked samsung to answer me in consumer court after misleading a nation consisting of 120cr people and such ignorance from the company is unacceptable. i humbly requested the company to answer for the same but their attitude and concern about their clients have been very ignorant and disappointing. i wish to hear from your senior executives and want to retain as doon as possible. i have also filed the proof regarding the same with my phone's picture, bill, and the service center clicks when the company opened up the phone and prior to that. i have also managed to evidence of my phone being tamperd under normal life conditions on which samsung claims gaurentee. if still nothing is to be done, i will be seeking government authorities to answer for the same. i am not asking the company to give me a new handset but simply asking to stay on what they have commited.
Dhruv sharma

Consumer court complaint no-244626.2.2016

On monday 1 august 2016, sana ansari wrote:
Dear mr. sharma,

Greetings!

This is in regards to the complaint of your samsung handset model (sm-g935fzkuins), bearing serial # (rz8h30g073m).

It is our best endeavor to provide you with impeccable product experience at samsung. our products pass through rigorous quality checks which are globally recognized; therefore, samsung products stand out as best as compared to other products in the same category.

Having said that, we always believe that our customers are the best judge and may help with improving our products. therefore, we take every feedback with an assurance of improvement with every passing day.

The feedback shared by you regarding the product quality is appreciated. we would like to mention that samsung provides a free of cost repair during warranty period to ensure equated performance of your product. this warranty is considered void if the product is liquid logged within the warranty period or due to improper usage.

This is in line with the terms and conditions mentioned in our warranty card provided with every product at the time of sale.in this case, the consumer has to bear the expenses of the repair as once the product is liquid logged, samsung cannot assure the equated performance of the same product.

Therefore, we request you to bear with our efforts to serve you better by allowing us to repair your unit on a chargeable basis. as such the total cost of repair would be rs. 32414.13/-. this estimate is valid till seven days effective from today.

In conclusion, based on our discussion, we would not be able to cater your request for free of cost repair of your product.

Rest assured that we are taking all possible measures to ensure resolution in shortest possible time to your utmost satisfaction.

We value your relationship with samsung and assure you of our best services, always.


Best regards,
Sana ansari
Senior executive, customer experience
Samsung india electronics pvt. ltd
Desk phone:[protected] ext 9678 (mon - fri, 09:00 am - 06:00 pm)

I have purchased the samsung t v model-ua46f5500armxl on 3/5/14. My main intention to purchase it was that to video chat with my son on skype. For that i purchased costly camera. But now skype is not available on t v. When contacted with samsung it is being told that microsoft has stopped it now. But about the expenditure i made to purchase t v and camera. Why alternate arrangement is not being made. Please clarify.

Hi,
I have purchased a 55 inch full hd led tv from samsung with price 73000 rs.
After a year, one black vertical line came on tv screen and i immediately put a complaint to samsung customer care with complaint id = [protected].

He came to my home after 3 days of complaint and that time my tv comletely off.

He investigate the problem and said... Tv screen gone and cast of tv screen is 35000 rs.

Sir my complaint here is if i purchase a product which cast is 73000 rs and in a year again i need to spent 35000 rs... Why sir... What is my fault just because i bought samsung product???

I had purchased samsung model double door refrigerator, considering and trusting in samsung, but it is 3 years and i have started facing problem in its cooling. On july 2nd the compressor was replaced only to again get conked off within a month. The cooling has been a very big issue. My repeated calling at the helpline is of no avail as they assure me of sending the engineer who does temporary work and leaves. I have reported this problem repeatedly but the complaint is at it is. I request either a refund or replacement of my product..

I had received my mobile on 07.09.2016. Earlier sound up and down problem was there, but after rectification, the earlier problem was not solved 100% . i had a call with the service engineer regarding the mobile issue . He has again asked to deposite it on Monday . kindly look into the matter as i am suffering from last few weeks.


Hope you have escalate the issue with your higher authority . i had try to call you also on the same issue, but no body was picking phone today.


ITS frustrating . if my mobile was not able to repair 100% kindly declare . don't play with customer.


I AM UNHAPPY WITH SAMSUNG A8 PERFORMANCE

Stop playing games Samsung India. In my last complain you people asked my contact details to resolve my problem. Where are you all??? Stop cheating and playing. Its my third complain. Its only way to contact you by submitting a new complain. I want my phone to be replaced. It's motherboard is not working. My phone is new. I purchased it on 10th may 2016.

I will not accept a repair.

You can get my job sheet number and contact details from my last complain i made.

Frustrated customer.

I had purchased samsung galaxy s7 edge in the month of may from mahesh enterprises, nagpur. At the time i purshased they told me there is an offer on this particular handset of vr gear but till today i have not received any... At the same time we had visited reliance digital they were also offer on the same product but they were giving vr gear at the time of purchased. I called up customer care... And also emailed samsung but they said the sim slot registration is different. So i want people should know samsung like big company specially mobile they just want to do their sales they are not concern about customer satifaction. And post offer it is totally fake... From two months they are simply fooling me. I visited mahesh enterprises more than 20 times but not satisfactry answer, my son forced me to purchased this mobile just because of vb gear, after purcahsing it we came to know it was post offer. It is fake offer only.

I have submitted my mobile on 16/07/2016 to samsung service center gorakhpur they said to give on 19/07/2016 but they generated online job Id on 27/07/2016 and still my mobile is under service they does not informed me when they will provide the mobile. But when i asked them on 01/08/2016 they said to give me on 04/08/2016. Day by Day they are saying you will get tommorow or after 2 to 3 days. When i asked them to give online job Id then they gave me the job id on 27/08/2016. When i submitted my mobile they doesn, t provide me job Id my contact no. is [protected]and [protected]