Samsung India Complaints & Reviews

I have purchase samsung new phone 5th june'16. phone was good to use everything is fine. 26th july'16 night i have used the phone and phone is good on 27th july morning it seems there was some colours in the display and it is spreading alover the screen. i have went to nungambakkam, chennai service center. my phone is in good condiition. customer support they are infoming that this will not come under warranty. since their phone is physical damage you have put the phone anywhere and display would be cracked inside like this and they are asking to pay 4800 rs for this. this is not acceptable buying a brand phone for good support. but there is no damages and they have not opened the phone blinding asking to pay the customer 40 % percent of the cost.

I have visited your samsung service center in marathalli on 16/07/2016 for my sumsung mobile A8 since my front cam was not working after software updation, Which was purchased on 6/12/2015. I met Mr.Srikanth, I have told him the issue is he asked any chance of water log. I said no.But he was arguing with me and saying that he will not open it since water log. Atlast he said he can't open check since the Front camera was out of stock.
He said that, he will be ordering the Front camera and give a call once its in place. I agreed and went.

After week time, i have not received a call and even i could nt reach him on the numbers he gave. So i again walked in on 23/03/2016. Where srikanth has asked Mr.lokesh to check the mobile. In front of me he opened the LCD and replaced the front camera and said its the mother board problem. Currently mother board is not in stock. He said will order for the mother board and pick my mobile for service since the stand by mobile is not there. I asked will not be a problem if am using the mobile. He said no, so i was using the mobile as usual.

On 28/07/2016, My LCD got black/white in small area, I have message Mr lokesh stating the issue. even i called him and informed, he asked me how the LCD is Pink or black. i said its balck/and white in one part it getting speared all over the screen and flow is with pink colour. He requested me to to visit the office.

I went to the service center, showed the mobile to him, He checked and replied me that the LCD got damage. We cant change the same under warranty. i said after removing the LCD on 23/07/2016 I am facing this problem.

Later i have met the owner, even I asked to provide me a letter he denied to give letter he agreed for mail. I have informed him i am facing the issue because of poor service and handling the customer with proper information. i[censored] would have solved the issue on first day or second day. I would have not face the issue. not in position to pay Rs8400. But they instincts me to pay for the replacing the LCD. Even though mobile is under warranty.

R/s
I have purchased smj700fzkdnis on 14/01/2016 regularly the handset is going into emergency call for which i had given it your samsung service centre for four times. First time it was said that it is a upgradation problem. Second time i was asked to change the sim card which was change by me. Third time again it was said that there is a motherboard problem again this time i. E fourth time it is said that there is a motherboard problem and now it is assured that there will be no emergency call problem for which i am not satisfied as such i request you to please replace my handset. For the above problem i am facing financial physical mental harrassment as by profession i am advocate my clients are complaining agitating that i am avoiding to attending them for the above problem. So please replace my handset. Thanking you. Waiting for your co-operation.
My contact no.[protected]

Respected sir; i m using samsung moblies from 3 years din't have any issue with the mobiles i used but i am having a problem in my recent mobile galaxy note 5 bought in march 2016. I was travelling and i was using my note 5 and suddenly the notification bar got a light purple spot i din't took dis prob serioously i thought it would be some software prob or else... It was getting darker n darker day by day i went to service center but they are saying that u have damaged ur screen but how can it happen i have not even dropped my mobile. Now the purple spot is spreading on the screen. I researced on internet and saw some note 5 users having same issue. My phone is under warranty and i want company to replace the screen plz reply as soon as possible. It is a great phone and want to be repaired very soon.

Respected sir, i am using samsung mobiles from last 5 years. I bought samsung j7 mobile from samsung showroom in may month. By mistake mobile fall down and mobile display dimaged.
I visit many times to ur auth. Service center "kiran mobile care" in ludhiana for display replacement. Dispaly price is 6500 and i am agree to pay this amount. But service center always says that no dispaly is in stock.
Plz suggest, what can i do. My mobile is not in use from last one month.
Plz arrange dispaly as soon as possible. I am waiting for ur reply

Thanx
Gurpreet singh
[protected]

I'm facing a pop up error message regarding my mobile's android since february 2016 like this "your android is not enough to store the app data" and after that the running application on my mobile is terminated

I have visited samsung service centre for many times for same issues but still they are unable to resolve my issue which i'm facing from a long time they don't know the actual problem which is arising in mobile... then either they update my software or change my motherboard and return handset to me but this is not wokring

Kindly request you to please look my complain same as we feel hance i request you to solve this complain on topmost priority

Thanking you

Ankit gupta
[protected]; [protected]

Hello sir,
I got a call on 8th june 2016 from +91-[protected] number (ritu sharma) she told me my number win a lucky draw and lucky draw is samsung j7 gold mobile worth 4399/- only. after few days they confirm my address and send it on 16th june 2016 by indian post (parcel number is ya[protected]in). after few days they call me from +91-[protected] number (ankita) and told me on 27th june parcel received in post office. i went to the post office and pay 4399/- and received parcel and open it, they cheat me they gave me laxmi yantra in the place of samsung j7. i call them they told they have some mistake to packing they assured me that i got my mobile in 7 to 10 days. but now i call them there phone number is switch off. i have there call recording.
Please help me sir to get back my money.

Thanks and regards
Milan sarkar
[protected]

I have been pursuing the matter in regard to my smart TV but I am not satisfied with the solution.

My ID is [protected]

The unit has dust spots as informed by the engineer and has given an estimate of 14000 to replace the panel.

I being a loyal customer to this company has been facing problem and I m not in the condition to bear this cost.

Samsung is a big co. N I hope that my problem is resolved.

It seems that Samsung is launching products which has only life of one year and after failure of product the part are being replaced at cost which a person like me cannot imagine.

I request to look into this matter and replace my TV panel without any cost.

Ashish

I am harsh srivastava and brought a samsung a7 mobile on 26/6/2015. This phone has has often switched to safe mode automatically. I have contacted samsung service center about this problem 4 times, all the times they said that this problem has been occured because of forcefully pressed volume button or the phone was dropped from this side. But they are unable to show any kind off remark for such things. All the time when i asked them to change the phone or upgrade my phone, they replied that it is not possible.
For last 1 year i am going through this problem.
Please do the needful as soon as possible.

Harsh srivastava
+91-[protected]
[protected]@gmail.com

Dear Sir/Madam,

I would like to inform you that i am purchasing samsung mobile model J7 on 17/04/2016 in 14000 Rs from Pithampur and after some time on 29/06/2016 it occuring problem in wifi, bluetooth and mobile hot spot.
So i will go to samsung service centre dewas on 30/06/2016 then the service center executive see the problem and he has told me that you will come after 4 hours so we will resolve all of your problem.
But after 4 hours he will says you will come tommorow then i will give your mobile with normal operation.

Then i am going next day, he says your motherboard will damage and you will pay for 8000 Rs... then i am totaly shocked and i ask to him WHY???
Then he told it is occuring from moisture and its motherboard will be damaged from moisture but i argue that no moisture will come in myobile.

At present i will daily contact to samsung customer care but no output given by the company and i am total harash from the company.

I request you please take necessary action against him and do needful in my matter because i am totaly frustate in this matter.

Here i am attach :-
Copy of mobile bill
Copy of samsung service center bil
Copy of samsung service center invoice

Regards,
Brajesh Pratap Singh

I have bought a Samsung A8 phone from samsung showroom kottayam on 15/12/2015 and while using the phone there was nothing moving inside the case of the phone but during the month of june 16 exactly 6 months from purchase there was something moving inside the phone as if the battery or the mother board of the phone is shaking inside, i went to the service centre as advised by the dealer, while they took the phone for service and said that its the camera coil inside the phone which shaking and they gave back my phone. I went to different friends of mine who use Samsung A8 model for couple of months they never had the same issue . later I went to the service centre again on 22nd july and asked them to check again and if required service the same so that it will not have anything shaking inside since its under waranty period . They again said the same reason and they were not even ready to service it and they said its not a complaint and it need not be serviced and returned the phone . Prior to submitting the phone I have raised the complaint through samsung with the above complaint number . I had to speak to different people named Sathish 1st, Revathy second, Prem third from call centre or toll free number and then from CEO office Mr Akash, Abhilash and at last Mr Suresh who took the complaint spoke to me and said will give a solution to it . Based on the service centre advice I called Mr Bijoy ASM for Kottayam @[protected] who is suppose to give me a solution whohad asked the service centre kottayam to return the phone without servicing.Today evening I have received a final judgement from Mr Suresh CEO office that nothing can be done more based on the service centre feedback and others and the observation by Mr Suresh its an added feature of Samsung A8 phone and the shake will remain and it cant be serviced. He told me that since the phone has a super camera and focus and it has an Auto click option and so it will shake inside. I cant understand why samsung is afraid to service this phone which is hardly 6 months old. I have paidclose to 31000/- rupees for buying the same . As advised by Suresh while talking to me today he was suppose to send me a reply to my complaint as mail to my registered mail ID with the details which I have not received Yet . I am expecting a solution for this issue I need my phone repaired under warranty as like when I bought it new or replaced. I will be forced to go to consumer court for a solution if its not done at your end. Expecting an early reply.


I seriously dought it might be the battery or the mother board . If the phone gets into trouble or if it causes any damage to my body organs or life then the responsibility is on Samsung.Till date I have not received any communication in writing only verbal communication which itself shows the wrong intention of the company.
Regards
Prasanth B Nair
[protected]

Hi sir/man
I am kalaivanan

I am bought a samsung galaxy j7 mobile
Date 25.4.2016

Now software problem
Problem is some applications restricted background data automatically on..


I am three times complained for service centre srinagar uttarkhand..246147


Back for same problem is coming..In three times..

I am waiting for solution...

Samsung bad services, i m fully frustrated there was blank display on phone i had given my samsung j7 on 21.07.2016
Now even they did'nt process my phone for next step. 2 months ago i changed my display from samsung @cost of 5900 rs and i was not satisfied with hat display due to blink display on unlock condition but due to non availibility of screen i uses that phone, now suddenly on 21.07.2016 blank display shown.
They are asked for documents like cancelled check, id proof and origional bill photocopy, i had given on that day. But today i asked my status of phone then they are saying at cancelled cheque there is no name, send first page of cheque book where name mention. Now i have no phone ttally frustrated from samsung services

Sir i'm your loyal customer for the last 10 years and have bought at least 12 mobiles and recently purchased samsung galaxy a5 2016 on 29/5/2016 for rs. 25000 having gorilla glass, on 8th july it was accidentaly droped by me and its screen broke. As i took it to customer care but they told me to pay rs 8500, for replacement of the screen. If it is such a high end mobile phone and equipped with the gorilla glass then why should i pay for the screen replacement or samsung is not providing gorilla glass but falsly claims so...

I purchase led on 27/03/2014 from srs retail store sector 21 c, faridabad vide memo no 21c[protected] for rs33700, on 22/07/16 i started my tv and sound was coming but screen was blank, then we make complain on helpline no and engineer visted name krishna gupta vide call lock no [protected], he say that screen panel has broken and aprox expences rs 14589,
I request to u pls replace this product at zero cost because led and tv not purchase for 2 years, last experience my tv of sansui company aprox work for 16 yrs and now also good condition, pls take action and do this work otherwise i will go to consumer court. thanks prem kumar mob [protected]

As I'm your loyal customer for the last 10 years and have bought at least 12 mobiles and recently purchased Samsung Galaxy A5 2016, on 29/05/2016 for Rs. 25000 having Gorilla Glass. On 8th july it was accidentaly droped by me and its screen broke. As i took it to customer care but they told me to pay Rs 8500 for the replacement of the screen. If it is such a high end mobile phone and equipped with the Gorilla Glass. Then why should I pay for the screen replacement or samsung is not providing gorilla glass but falsly claims so. . . .

I have purchased Samsung galaxy note 4 on 29/7/2015 & facing problems of incoming call issue from last three months.
I have submitted handset 3 times to service center for same issue however the issue did not got resolved.
I have submitted phone again to service center for same problem on 6/7/2016 and after 19 days, I am not getting any update from the technical team of service.
I am requesting for refund as this is genuine device issue which is not resolvable.
Please advice/suggest in this case.
I am trying this as last solution or will start taking legal actions against Samsung India in Consumer Court.

I am fed up from samsung service. i declare it the world biggest hopeless service i found.
I have given my samsung home theater for service at your store on 22 april 2016.
But till today no responce is given.the service center people 2 days n 6 hours this week tomorrow confirm.
Newer comes to end.
The hope less service and there rude n irresponsible character.

I feel like to fire the system in front of Samsung center.and let people know about the currupt function of the company.

The service center no is
Samsung Mithlesh
Mobile [protected]

Pls help me out.

Vivek Agrawal
Ambikapur
[protected]

Dear team
Iam purchase samsung guru (colour dark blue) imei no :-358323/07/697276/3
2nd imei no:- 358324/07/697276/3. purchasing date 13/07/2016
But recently my mobile is not working iam gone to samsung services center in yamuna vihar and preet vihar or arjun nagar but my mobail not repair in any service center so i ask why are not repair in my mobile..???

Thanks & rgd...
Sunil
[protected]
[protected]

Dear sir,

Warm regards,

This is to reference with herewith that we have been purchase one samsung fridge model rt45h5809sl-tl, s. no. obdr4adg300108e, 446 ltr. from next showroom, new sanganer road, jaipur in 2015. i have been reported many time concern about my fridge is dropping water inside from lower side of frizer (photos also attached), but three times your service representative comes at home & not giving good response at all.

Last time with complained id (service order) no.[protected] dated[protected], your executive comes my home & detached full frizer part & service deeply good & he also assured us that next time this complained not be raised. after one month same problem again raised, but i am ignoring many times. till time when fridge not running ok, i feel cheat by samsung company.

I request you to kindly see this matter seriously & resolve my issue with promised services.

Hope you will look this matter.

Shravan [protected]