Samsung India Complaints & Reviews

Fraud people. Fraud service. Fraud brand.
Beware of this service center, they'll rob you well. Every staff over here are very well trained to how to lie to their customers. Everyone staff acts over-smart here. Nobody will repair your phone and come up with all the third class excuses in the world. Especially be aware of dharmendra kumar he is the most fraud guy in the samsung service center.

Never buying a samsung phone again and no one will buy in my family as well because of dharmendra kumar.

Okhla service center - phase 1.

I have purchased samsung galaxy e-5 mobile (black, 16 gb) mobile on 01.04.2016 at a price of rs.11600.00 from amazon, sold by clodtail india pvt ltd. on 20th july, the mobile stopped functioning and i submitted my original bill number - hr-del[protected] and relevant paper showing the warranty fully up to as 31.03.2017 at nearest service station at dadar east saphire services. after waiting 2 hours, i have got the opportunity to show my mobiles. the counter girls are not cooperative and they gave me form where numerous clauses having all the risk associated with mobiles where customer is only cheated and samsung company has no liability. they compelled me fill up the form otherwise your mobile not repaired. they took the mobile for repair and after one hour reported me that it is damagged iside due to heating by samsung staff for absorption of moisture and opening of the mobile as there is no screw in the particular mobile. finally, they demanded rs.172 for repairing charge and rs.7109 for part code - gh97 -17114a. i feel cheated by samsung staff for breaking my mobiles due their fault and not replacing my mobile during the warranty period. the general innocent customer is being cheated by multinationals in india. our hard earned money forcefully taken by providing faulty material.

Complaint ID: 1325404 not yet resolved no one is responding. The product is still with the Service Centre.

Dear sir/mam,

I had purchased a samsung smart fone (galaxy j7) and by mistake of mine it had broken. display not actually the display the front glass of the display had broken, but its working. but from yesterday the speaker is not working properly and went to the samsung service centre near pattom, trivandrum named mastro and there i said that i am ready to change the display they said that the cost of the display is about rs.5520/- and i need to pay rs.4000/- as advance for display. then i asked to clear the speaker problem. they said that i should sign a concern letter for that for being any damages occurs to the display while servicing and couriering the handset, to look the speaker complaint should be changed on my risk. i am ready to change the display, but y should pay about 75% of the amount of display as advance and y should i bear for display broken while servicing or couriering the fone for servicing. again i am confirming that i am ready to change the display. kindly give me a solution and while i asked about the complaint authority they given me a toll free number and there one mr. sanjay attended me and he said that to call after reaching the service centre and given me a complaint no. ([protected])

Service centre address as in your website

Mastro fone
Kerala, thiruvananthapuram, second floor, shalom bulding, opposite spencers, near lic pattom tirvandrum, 695004
Contact no. : [protected]/dsc. [protected]@gmail.com


Y should i pay about 75% of the amount as advance (said by the service centre as advance)??
Y should i bear the cost of damage caused due to couriering or servicing process??
Is it the customer service of samsung??

Expecting your continued & valuable patronage

I am a senior citizen retired official purchased two samsung split ac of one tone each on 25/05/2014 from m/s ep electronic paradise pvt. ltd, janak puri for rs.54000/- which were installed in july, 2014. one of the split ac stopped working due to compressor break down in the month of aug.2015 just after one year of purchase, the detail of split ac are as under: indoor unit ar12hc2usnbnna s. no. h001ppof200115a outdoor unit ar12hc2usnbxna s. no. h002ppbf200369v. the compressor of first ac was replaced with lot of efforts made with the company although the compressor was under warranty that too after one month. now the other ac is not working since 08/07/2016 just after two years of purchase & i have registered a complaint at their service centre on 09/07/2016 vide registered complaint reference no.[protected]. service engineer came on the same day & told me that ac is not working due to compressor break down. hence compressor will be replaced as the compressor is in warranty period of 5 years. then a service engineer mr lalit came on 12/07/2016 to replace a new compressor in our split ac. he removed the gas of our ac & removed the outer to replace the compressor.in the mean time, he received a call from his supervisor & stopped the work in between and went back saying that he will come back tomorrow to install the compressor but he never came back to attend the complaint. our dismantled outer is lying outside for the last 12 days & the registered complaint is closed without any reasons. we are suffering due to very hot weather conditions but the authorities of samsung are not addressing the solution to replace the compressor which is under warranty period. i am receiving calls from their head office from mr pawan saying that the issue will be resolved very soon but when it will be resolved there is no answer. i request the authority of samsung india to replace the compressor immediately already 14 days have passed.
Yourssincerely,
R. c. luthra
Janakpuri, newdelhi
(m) [protected]

I had purchased one mobile model no sm - a800 black, the phone is in warinty period and the same was not taking charge i. E. Phone was not starting. I had given the phone to your service centre address - 51b, jarcha road opp hazra kolkata 700019, they had taken the phone mentioning set dead (No display issue) after 2 days when i visited they are saying the lcd is broken from inside. But i had given the phone with ok lcd and they already mentioned in job sheet that the lcd was ok but now they are saying this and asking a charge of re. 8000/- for repairing the same. The phone is in warinty period and the lcd was not broken when i given the phone. Please let me know what i shall do. Job sheet no [protected]. Complaint no [protected].

Dear sir/madan,

I would like to inform you that, on 03/07/2016 3:10pm i purchased a samsung refrigerator model no: ff 415l rt42k5468sl/tl invoice no: slf02a[protected] from croma electronics unity one - janak puri, multilevel car parking, shop no g6, g7, f6 & f7, near metro pillar no 600 janakpuri west metro station new delhi -110058

Since the date of delivery the refrigerator is not working properly and no cooling. We launched a complaint with samsung customer service. Mr pankaj rohila (Technician) visited my home and physically diagnosed the refrigerator and recommended replacement of the product.

However, no replacement happened. We again called up at the customer service and had a word with ms jyoti and she said that, she has booked my complaint and necessary action will be taken, but again no response. Third time again i called at customer service and talked to ms ranjana. Now third time she said that, again technician will visit and do the repair.

This is total injustice. We have purchased a brand new product which is not working since the time of delivery and now we have been harassed by samsung customer service staff. There intention is to repair brand new refrigerator. It seems that, knowingly croma people have delivered defective product.

My name is upma tanwar my contact number is +91 [protected] billing was done on my husband name mr nishanat tanwar

Please help us as it’s been 3 weeks we are struggling without refrigerator.

Today the product is not working and we are just beating around the bushes. These shameless customer service guys are just playing around.

We need replacement of our product.

Dear sir/mam,

It is quite unfortunate that inspite of several mails, till now nobody has turned up yet to rectify the problem in mobile, though the complaint was made a month back. This would definitely make us think twice before buying any of samsung product.

Entire mail chain is attached for your action:


Your question
Our question
Dear all,

I would like to bring this to your notice that i have purchase the samsung phone b310 guru music 2 blue on 1 april, 2016 for rs. 1623 and after 2-3 weeks of i started facing below problems:

1.Network problem (Ex: calls are not coming, outgoing call is frequently disconnecting and people are trying calling me but call not going thru).

2. After 1.5 month suddenly i faced a audio problem i was unable to listen what caller was saying.

Then i contacted store manager mr. Sehej-connaught place, new delhi, with above mentioned complaints and then he told me mam your phone will be repaired in 2 working days after 5 working days i reached the outlet again then i came ti know that phone is still at the store and not sent for the servicing i requested them that i m facing problems without phone please get it repaired, the on 16th june (After 9 days) i got a message from samsung saying that my phone is repaired then i call sehej to deliver my phone but when i got the phone only my audio problem is resolved and the network problem still persist.

Frequently getting call from samsung feedback team told them all the network problem is still there nobody is bother to send someone to collect the phone for service.

I would like to now that is samsung service standards has gone so down that samsung people are not even concerned with the customer problem on top of that i m facing issues with the new phone which i have bought just 2.5 months back.

I m sorry to say i m totally unsatisfied with this mobile. I would request samsung team to either refund my money or replace my phone with other new phone.

Waiting for your favourable consideration.

Regards
Neha anand
[protected]
[protected]

_

Counselor answer
Dear ms. Anand,

Greetings of the day!

This is kartik from customer experience.

We sincerely regret the inconvenience caused to you on your dealing with samsung product.

This is in reference to your email dated 27/06/2016 and subsequent telephonic conversation we had regarding your complaint against samsung handset guru music 2.

As discussed, you’ve confirmed us that you will be going to submit your handset at dealer place so we would request you that once you submit kindly confirm us along with dealer contact number on my email id i. E. Kartik. [protected]@partner. Samsung.com

We will look into the matter and do the needful as soon as possible.

We appreciate your support and patience and assure you of our best services always.

Warm regards,

Kartik

Senior executive, customer experience

Samsung india electronics pvt. Ltd.

_

Dear karthik,

Reference my mail which i have send it to you on 6 july, 2016 regarding my phone.

I would like to inform you (As informed u in previous mail) that i have submitted the phone to the dealer (Mr. Sahaj mob: [protected]) on 6 july, 2016 and the same day mail was sent to u and till date i have not received the revert from you and neither from the dealer even he is not picking up my phone.

Can anyone tell me how much time will u people take to get it repaired and person without phone is kind of handicapped, my personal and professional work is hampering without phone.

If this is the service standards of samsung then please tell me i will give you the authority to keep this phone with you and make fool to someone else by selling this phone and u can keep the money with you so samsung can grow more by cheating customers.

Revert me asap

Thanks
Neha anand
Mob: [protected]

Please call me asap otherwise u will force us to take action
Counselor answer
Dear ms. Anand,

Thank you for taking out time for sending this email to samsung and making us aware about your concern.

This is with reference to your concern regarding ‘service issue’ in your samsung device.

We apologize for the inconvenience caused to you.

As per our telephonic conversation, since issue has been resolved after the telephonic conversation with our technical support team; we request you to kindly observe the performance of your mobile at your end and feel free to approach us if in case any issue persist.

For any further assistance, feel free to contact us via same channel or you can also contact at samsung india customer care at[protected] or[protected]Prefix area std code).


Thanking and assuring you for best services always.

Your reference number is ‘[protected].

Regards,

Sparsh verma

Technical support team

Samsung india electronics pvt. Ltd.

_

Regardig your samsung handset sm-b310ezbdins
Inbox
X

Mohammad amir
10:59 am (2 hours ago)

To me
Dear mr. Neha,
Greetings!

This is in regards to the complaint of your samsung handset model code (Sm-b310ezbdins), bearing serial # serial number (Rz1h20s038m).
It is our best endeavor to provide you with impeccable product experience at samsung. Our products pass through rigorous quality checks which are globally recognized; therefore, samsung products stand out as best as compared to other products in the same category.

Having said, we always believe that our customers are the best judge and may help with improving our products. Therefore, we take every feedback with an assurance of improvement with every passing day.

The feedback shared by you regarding the product quality is appreciated. We assure you that we are doing our best to give you a perfect resolution for query and you will find no performance difference in your product post repair. Samsung repair process ensures equated performance of your product to your satisfaction.

We hope that you will appreciate the fact that we want to give you the best resolution; therefore, we request you to bear with our efforts to serve you better by allowing us to repair your unit.

We once again request you to
Kindly visit the nearest svc center so that we can provide you necessary service for satisfactory performance of your (Handset).

In conclusion, based on our discussion we will not be able to cater your request for exchange or refund of the above said product.

We value your relationship with samsung and assure you of our best services, always!
Best regards,
Mohammad amir
Senior executive - customer experience
Samsung india electronics pvt. Ltd.

_


Neha babbar
Jul 19 (2 days ago)

To amir. M
Samsung is fraud

Dear mr. Karthik / mr. Sparsh / ms. Neha / mr. Aamir,

I would like to thank you all for coming in this matter and creating more mess and harassing me.

First of all mr. Karthik: i would like to ask you that when u call up first time that mam please send your phone at service centre we'll get the handset checked and if any problem persist we'll send your concern to seniors for the replacement

1. Why you told me that we'll send the concern to our senior to get it replaced?

2. Why you did'nt told me that after keeping my phone with you for more then 15 days u will send the handset with the same problem?

3. Why you did'nt told me that your other representative will also ask me to send the phone service centre again and again?

4. Why are you making fool to customer?

Secondly ms. Neha: when you said mam i understand your concern and the problem faced by you i'll escalate to my seniors to take the decision then

1. Why you did'nt told me that your seniors are sitting there to harass the customer only, they are not there for helping customer?

2. Why you people gave false statements to customer for staying away from such cases?

Thirdly mr. Sparsh & team: you & your team is sitting there for not replying to customer after sending so many mails for almost a week you replied to when i got the faulty phone back... You people even dont have time to serve the customer.

Fourthly mr. Aamir: you call up as a senior for resolving the issue u calld up on 16 july, 2016 and said that i'll call u back in 10 mins and your 10 mins got over on 18 july, 2016 at 12:24 pm, then i again droped you a mail and called me up today at 11:16 am (You people are so busy in resolving the customer issues that you people don't call but a customer like me is being harassed from samsung by not getting solution)

Being a senior person of ceo's desk you are repeating the same thing which your representative are telling me then what special are you doing for a customer... You people @ samsung are repeating same thing like a parrot... That plz deposit you handset at service centre

Why you people can't understand that i am a working lady and i can't run to service centre again n again i already submitted my mobile to your service centre twice for more then 15-20 days each time.

If you people dont want to help me out then clearly say it to me that you people can't help me then i'll take this matter further.

Please be informed that i can't go to your service centre if you want handset then send your executive for pick and send the spare phone with your executive only as said by you aamir.

Dear mr. Ceo,

It my humble request to you to kindly look into the matter and get it resolved and stop harassing me bcoz of your faulty handset.

Otherwise you people will force me to take legal action and go to the consumer forum.

Please be advised that this handset is faulty from your end, i have not created any fault in it and the matter of refund or replace please be informed that if you want to make money by making fool to customer by selling such faulty things then tell i'll ask few more people to buy products from samsung and then return the faulty product to samsung and don't even ask for the refund or replacement.

This is totally rubbish one one side you are talking about the world class products, about samsung reputation, samsung services and on the other side you are giving such stupid statements to customer (Like we will not be able to cater your request for exchange or refund of the above said product.) then what the hell are you doing for a customer?

You are saying that your service and product is impeccable but i would say that your service and product is worst.

Let me brief you again about your impeccable product samsung model code (Sm-b310ezbdins), bearing serial # serial number (Rz1h20s038m). That i bought your impeccable product on 1 april, 2016 which has been twice sent to service centre for 15-20 days each time and still problem is same.

Thanks
Neha anand
[protected]
[protected]

_

Dear ms. Neha,


We are trying to help you out, but for this kindly visit at service center, after getting the current status of your handset we will be able help you.

_

Neha babbar
Jul 20 (1 day ago)

To amir. M
Dear amir,

This is not the right way to help the customer, i m working lady and my husband has gone thru a surgery so i can't go anywhere.

I[censored] really wish to help me and provide impeccable service for your impeccable product then kindly get the handset collect and send the spare handset.

Waiting for your favourable reply.

Thanks

_

Dear ms. Neha,


I already discussed with the service center for this concern, they informed that they has no unit call back facility and don't have enough manpower so that they can arrange visit.

I again request you kindly visit at service center so that we can check your handset and can provide the repair service to you.

_

Dear amir,

I think you wont be able to help me out. I request you to kindly arrange callback from your seniors.

Thanks

_


Neha babbar
3:12 pm (22 hours ago)

To amir. M
Dear amir,

Reference my above mail, can u plz ask your seniors to contact me as i m facing lot of problem bcoz of samsung.

_


Neha babbar
4:14 pm (20 hours ago)

To kartik. C12, amir. M

Dear samsung top most authority ms. Aanchal,

I had spoke to so many people in samsung but you are the worst from all of them samsung have full on collection of bad to worst people in which i will you ur name should be on top.

First of all u dont ethics to speak to customer. I have to talk to senior executive level only then i can speak to amir who have some manners to talk to customer but you are totally away from manners and customer service.

As you said that you are the highest escalation authority of samsung then i think there is no one beyond you are the decision taking of samsung...

As i said over the phone that plz mention this in mail which u just said it to me u are the final escalation authority.

If samsung has created the ceo email desk then all people sitting there should help the customer bcoz customer is contacting u thinking that your desk will definitely help customer and i m sorry to say that your team is only there to upset the customer not to help them.

Dear senior of ms. Aanchal,

If you people have a bit time out of your busy schedule to listen the customer grievance then plz callback.

Thanks
Neha anand

_


Neha babbar
11:21 am (1 hour ago)

To amir. M
Mr. Amir,

Please ask your senior to call me and i m clearly saying that i wont be able to go to service centre.

Also, from now onward please do not send me cut copy paste reply.

_

Mohammad amir
12:44 pm (29 minutes ago)

To me
Dear ms. Neha,

I already arrange the callback senior by yesterday.
And this is final email from samsung management

_

Neha babbar
12:59 pm (14 minutes ago)

To amir. M
Dear samsung team,

Please be informed that aanchal is not a senior she is your colleague and if this is the final mail from samsung team then i will definitely would like to say that this my last notice to you further to this i will take legal action.

Seems i have made the biggest mistake of my life by buying you galaxy a7 - 2016 model. all of a sudden i noticed some purple marks in the phone screen some 2 days back when the phone didn't fall or even didn't get pressed. i went to your goregaon west (mumbai) service center to get it checked and your representative told me that it got pressed heavily and thats why the problem occurred. i tried to tell him that i remember properly that it didn't get pressed but he kept on telling me the same without listening to me. he told that i have to pay rs. 8500 for its repair. he also told that the part is not available and he will take 2 day's time to get it fixed. i said that i need it in a day's time as i have to travel out of city and he committed that he will get it done in a day. i called the center today to get the status and got to know that it will take another 2-3 days for repair as the part is still not available. when i said that why did you commit if you were not able to do it in a day's time then the person very arrogantly said that you visit the office againt and talk to the same person who committed you. thankfully i remember his name (imran) and him to make me talk to him, again very arrogantly he said that the person is in meeting and can't talk to me. its not easy for me to travel till your service station all the time leaving my work in office. this type of customer service is not acceptable and i will go to the consumer forum if the issue is not addressed properly asap. the phone being in warranty period they are asking for rs. 8500 and when i wanted it today they spoke to me so badly. i am sorry to say that you have a pathetic customer service department and i will never in my life recommend anyone from my friends and family to buy a samsung phone.

I purchased my samsung z1 mobile on 6 -aug-2015(serving warranty period) with serial number as [protected] now my phone is dead when i gave my mobile phone to authorized service center then they are saying it will cost 3999/- and i said why u r charging this much of amount when the original cost of mobile phone is of only 4800/- then they didn't have the answer. when i said ok fine give me my mobile phone then they are saying give 230/- as a service charge. when mobile phone is serving warranty period then what is the need for this.
Authorized service center address-
24, m g road, halwasia court hazratganj, lucknow- 226001

Date: 21st july 2016

Respected sir,
I regret to inform you that just a period of 7 months has been elapsed using the samsung mobile j700f j7 (Which is under the warranty period), the complete details of the handset is given below:

Samsung mobile j700f j7 white (Y)
Model no. : sm-j700fzwdins
Imei: 352840/07/692938/2 imei: 352841/07/692938/0
Serial no. : rz8gb0c610h
Bill no.: [protected] customer name: ashok kumar gupta
Purchase date: 13th november 2015
Bought from exclusive samsung showroom: m. G. Ezone, yusuf sarai, new delhi.

This handset is being exclusively used by single user i. E. By my spouse, who is a home-maker. On 18th july’16, suddenly on the top corner of the screen a small spot was observed but over the night whole screen become black out with no visibility at all. I was surprised to note that and immediately rushed to the service centre of samsung at a-233, okhla industrial phase-1, new delhi.

Upon visiting at your aforesaid service centre on 19th july’16 both o[censored]s, me and my spouse had a horrible experience. Without a proper hearing about the defects we had been told that we have to pay rs.6000/- for replacement of the display. Upon request i had explained him in detail that neither the mobile has been used roughly nor it has fallen down even once till date and this is absolutely a case of manufacturing defect with the product that has been sold out by your exclusive samsung dealer. Further, the handset is well covered under your so-called warranty period so i request you to replace the defective handset (Samsung mobile j700f j7) without giving us the layman excuses of the service centres.

The body of the handset itself speaks about the well-handling of the set, there is not even a single scratch on the body or screen. This cannot happen in any case other than the product’s manufacturing defect. We were harassed for hours in the samsung service centre and at last i had been provided the number of your gurugram (Gurgaon) based office, where i spoke to ms. Rajni, designated as floor manager. I had a at length discussions with her but in no way she was ready to accept the fact that the product is defective in spite of favourable responses and explanation given by the service centre personnel.

I was reiterating my humble requests to her to make me talk with a higher official so that, i can escalate my genuine grievances to them, to replace the defective product that has been sold by the samsung company but all my efforts had gone into the drain. She was just not ready to accept my grievances.

Sir, the biggest surprise came to me that not only this has happened with me, already there were 7 or more complainants regarding the same issue but those complaints too were refused by the service centre mentioning that, for display-replacement centre will charge rs.6, 000/- as samsung company is not allowing this under warranty period.

In view of the above, i feel that i have been cheated by your exclusive dealer as defective products have been sold out to me. Your multinational company is not at all customer centric.In spite of several request by service centre’s, the company is not covering these type of complaints at the service centres.

Samsung has a brand-name and the users are common population of india, as prices are competitive and reasonable in comparison with all other products available in the market. Hence, kindly arrange to get me replaced my manufacturing defective handset at the earliest. I can assure you about the genuineness of my complaint.

Sir, i am hoping for your favourable response as soon as possible, to avoid any comments of mine on the social media/consumer forum and to the people at large in the society. Trust me, this has happened for the first time in my life that i am having a complaint regarding any samsung product.

Hope you will understand customers mind-set and genuine grievances which has been escalated before your court of law for the best judgement. If any action is not taken in favour, i will be forced to lodge a case in the consumer court.

Attached is the samsung mobile j700f j7 defective screen display and a copy of job sheet prepared by the service centre.

Warm regards
Ashok k. Gupta
([protected]@gmail.com)

We have got double door refrigerator (4 yrs old) not cooling. Contacted a service centre ph. No-[protected]. They sent a technician ph. No - [protected]. They did service and took rs.1750/-. Assured us that it will work within 2 hrs.
But it is at the same condition. When tried to contact technician they are not picking the phone. Service centre says they will do the needful. But after 15 days of complaint we are at the same condition.

Purchased a cellphone samsung j5. And within 7 months the screen turned all black, nothing could be seen. Took it to the service center for chekup as it is under waranty they should have made a replace or changed the screen without any charge. But they said it is a damage made from my side and i need to pay.

No water leckage in the cellphone nor the screen was cracked by which this colud have happned. It was due to some pasting that came off from behind the screen, which i should not be blamed for.

But none was heard and i was refused for the change and no waranty will be given.

I registered my complaint in toll free no. On 28/06/2016 regarding problem in my microwave oven (Digital display got out of order). My request no was registered and given as [protected]. The service person visited my home on 30/06/2016. He checked from outside and told that suspected problem in the circuit. He noted down the model no (Ce2877l) and told that he will contact after one day regarding price of the circuit and will take confirmation about repairing from me. But till 04/07/2016 i didn't get any feedback from the service person. I even tried to contact him through mobile but he didn't pick up. Then i contacted to toll free no on 04/07/2016 night (10:00 p. M.) and the person concerned told me that my microwave oven's pvc circuit got out of order and now-a-days it is not available as samsung has stopped manufacturing this. He also told me that you have to discard your oven. Again i registered my complaint to ceo desk of samsung on 05/06/07 and confirmation was given to me that my problem will be resolved very soon. But on 08/07/2016 same message came to me that samsung has stopped producing parts of my model. So, i have to through my microwave oven. Now my question is that 'i have purchased this in 2006 paying around rs. 9000/- and after 10 years i have to through this? Is it justified? They are telling, there is a company policy 'after 5 years company will not take any liability for repairing/ replacing. But this policy is not disclosed during selling and we like customer are totally in dark position. They are just cheating us. A strong action should be taken against them and their business should stopped in india.

The bookmyoffer is selling fake products. Yesterday i got the 2 samsung powerbanks. But it's not working. So, request you to give my money back& take product back. I want my money back urgently help me out. I want money i am in big trouble. I got 2 powerbank in 1 box. The company has sent that 1 quantity. But i buy 2 powerbank i have gave 1196. I company has sent me message only 598 only. Help me please resolve my problem.

Problem of power supply.- given to the local dealer on 27/05/16. Dealer said to change (Main pcb and power pcb) and demanded rs 7500/- to pay.-paid rs 7500.00. Still it has not repaired. Now they say the system will be sent to chennai. They dont know to repair it. How can i trust that, they found the right fault. And charged 7500/- before repairing the system.

Local dealer. M/s techmec engineering — portblair south andaman.
Phone no:[protected]

Dear sir,

It is horrible experience to me by samsung service center noida (hcl) sectore3, i have given my mobile for overheating issue on 23rd june and then they changed the mother board but still same issue not resolved, i have given again my mobile to them but they said after 4 days that there is no issue and blame on me that i have broken their standby phone which is not the case, again 3rd time i am facing the overheating issue but again they said there is no issue and this they are asking me for depositing 9000 rupees for the old stand by phone which was not at all broken by me though i have not taken any stand by phone from them.

They have kept my note5 with them and they are asking me to come to their office and deposit 9000 and i am in fear they can hurt me physically and can cause serious issued to my life.. and my life will be in danger as well if i will visit samsung service center..

Please help to return back my mobile to my home which they have collected from my home only though they have not resolved the issue till now.

Regards
Vikash sharma
Mobile -[protected]

I have been taking samsung phones since 6 years i purchased this phone, samsung a5 (2016) on[protected] it has been only 10 days and my phone is having an issue of no voice during incoming and outgoing calls. I went to the service station and they told me its having an issue of mother board, i am annoyed with the manufacturing defect of the company and i want to ask for replacement of my phone. This is not my first samsung device earlier i purchased samsung tab4 as soon as the warranty period got over i faced motherboard issue with that device too. And i couldn't repair that device too.

I am manoj mehra
I had purchased a samsung phone along with the charger on[protected] from samsung dealer name: choice gift & telecom
. The charger is not working. Hence i went to the service centre located at rudrapur, near my mart, rudrapur, uttrakhand, 263153 but after regular visits they push me away saying we dont have go to other service centre which are located at sitarganj n they re far away from my location
Please reply as soon as possible
Manoj mehra
Model no-sm-b313e
[protected]

Wrong design of Chiller tray in fridge RR19K273ZDZ/NL, S/N:- 0A634ZAH302546Z. i purchased it on 7 april2016. 5 to 6 complaints given to samsung customer care till now but final solution not provided. email send to samsung executive is given below.
From: Anil Shekhawat
Sent: Thursday, June 09, 2016 4:18 PM
To: roona.[protected]@partner.samsung.com; narmada.[protected]@partner.samsung.com
Subject: RE: Regarding your concernwrong design of Chiller tray in fridge RR19K273ZDZ/NL, S/N:- 0A634ZAH302546Z

Dear Narmada,
Please find some snaps of chiller tray, it is clearly indicating spilling of water from it while fridge is being defrost. Please provide solution.


Regards.
Anil Shekhawat
IDEA Cellular Limited, Ganganagar(Raj.)
M:[protected].

From: Anil Shekhawat
Sent: Wednesday, June 08, 2016 4:41 PM
To: roona.[protected]@partner.samsung.com
Subject: RE: Regarding your concern

Dear Roona,
My contact numbers are [protected] & [protected]. Please resolve my problem of newly purchased refrigerator. The chiller tray design is needed so as to cover all the water drops from freezer. As of now it’s not working as per requirements. Holes given vertically in chiller tray are leaking the water. Also please note that the new chiller tray must be of newly designed and not a modified chiller tray.


Regards.
Anil Shekhawat
IDEA Cellular Limited, Ganganagar(Raj.)
M:[protected].
From: ROONA KUMARI [mailto:roona.[protected]@partner.samsung.com]
Sent: Tuesday, June 07, 2016 5:33 PM
To: Anil Shekhawat
Subject: Regarding your concern

Dear Mr. Shekawat,
Greetings of the Day!
This is Roona from Customer Experience.
We sincerely regret the inconvenience caused to you on your dealing with Samsung product/Services.
This is in reference to your email, We would like to inform you that we tried contacting you on the available number [protected]around 5:30pm however we were unable to establish communication.
We request you to provide us with an alternate so that we can contact you in case the available number is not responding. Further you may contact us on roona.[protected]@partner.samsung.com.
Thanks and assuring you the best services always.
Warm Regards,
Roona kumari
Senior Executive, Customer Experience
Samsung India Electronics Pvt. Ltd.