| Address: 500032 |
| Website: www.samsung.com |
Dear Team,
I Purchased a Samsung Galaxy J-7 Mobile from M/s Pai International, Lingampally Hyderabad on 11/05/16 by paying Rs. 14300/- Bill No. MADH-802 on[protected]
I was using the mobile till Yesterday[protected]. Yesterday at around 4 PM phone suddenly got switched off and I was unable to restart. I checked Samsung Website and found below authorised service center address
R-Logic Technology Services, Plot No. 40-43 & 54-57, Jyothi Elegance, Below Utsav Restaurant, Phase -3, Kavuri Hills, Madhapur, Hyderabad, Telangana 500081, Tele: Plot No. 40-43 & 54-57, Jyothi Elegance, Below Utsav Restaurant, Phase -3, Kavuri Hills, Madhapur, Hyderabad, Telangana 500081
Today I visited this Service station at 1 PM and I was given a token of 92. Waited around 2 hrs for my turn. Though there are 12 work stations found workers only on 3 seats may be cost cutting. Got my no at around 4 PM. I explained this issue and what I heard was unbelievable. The guy told me that battery got damaged. When I inquired how ? as I purchased 2 months back and am using this for calling only that too very minimal. What he told was company stopped the production of this type battery so they don’t have in stock and will not be available. He suggested to return my mobile along with Bill, warranty card, One ID proof, and a cancelled a cheque they will initiate refund for the money I paid for the phone. When I inquired is there any issue with phone or is the issue with battery not received any revert. I requested for a complaint No after so much discussion with 2-3 people he told me to give the phone and will get the battery get replaced within10 days. Don’t know within that 10 min Samsung decided to manufacture that battery again. Seems they have the stock don’t want to give free… Is this the warranty you offer to customer ??. I not agreed to hand over my phone. After so much argument filled one PO form and was not ready hand over the a copy of the same to customer who filled the details. Given PO no. or written in sheet of paper as PQ[protected], also written on the paper some bill no. [protected]
My fate I decided to buy a SamSung phone…. and trusted your warranty card… and your so called authorized service station.
Renjith [protected]
Samsung India customer support has been notified about the posted complaint.
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Customer Experience team
Samsung India Electronics Pvt Ltd