Samsung India Complaints & Reviews

Dear sir / ma'am,

This is to inform you that i have visited to samsung service centre at borivali, mumbai, maharashtra regarding no display on mobile and they have taken my mobile for testing and they are saying that during testing the lcd display has been broken.

In view of the above my question is that who are the responsible this damage if this issue is arises due to their testing then they need to repair the same without any charges if the handset is in warranty or returned back the handset to the customer in as it condition in which the customer had given to you for diagnosis but they are denying and demanding for rs. 8200.00 for the same.

And we are going to launch a complaint in consumer court.

Thanks and regards,

Ravi kumar

MY PROBLEM: I bought a single door refrigerator ( receipt attached) on 19th June 2016.
It stopped cooling a few days later. Engineer visited and said that a part was missing (very bad for a company of your repute).
The following day 'missing part' was fitted by Samsung engineer.
The very next day the fridge stopped working again.
Complaint was lodged with request to replace fridge for repeated non performance.
2 days later (June 30) senior engineer from Samsung came and said the compressor is not working ! He said the compressor will be replaced in a few days !!
I have had serious inconvenience in the peak of summer to be without a fridge and also loss of money in throwing away food that rotted in it.

MY REQUEST : I want the fridge to be replaced with a new one .
I will wait for a favourable reply within the next week failing which I will have to move the consumer court.

I hope that a company as reputed as yours will view my complaint with the necessary empathy and apology.

MONY, mob:[protected]

Hello
I have purchased my samsung j5 smartphone in nov 2015.
In march 2016 due to technical issue they change its motherboard under warranty.

Now today due to technical fault back flash light always on when i insert battery in this phone. when i visited customer care center they said its due to fault in mother board and it is not covered under warranty. they demand rs. 7000 for new motherboard for this issue.

What should be i do?
Please suggest me.

Complaint lodge on 28th June 2016 regarding washing machine (11kg top loading) not working, 28th june, call assigned to the service centre which is not ready as the area is not under their service boundary.
on 29th June, pin code rectified and proper service centre allotted and on 30th June monring, i get sms for service engineer mobile number. the man said he will visit at residence but after more than 4 hrs. neither engineer visit home nor any call received.
after inquiring to service centre (REPLICA, in old panvel, navi mumbai) they said they will not visit today (30 june) as they do not having call that side.
even when samsung email support executive took on con call, the person in service centre aggain denied to visit on 30th june. while he was committed on emal.

We bought this Samsung refrigerator 0DMM4DBH200171L, just a month back and it's like 25 odd days we got it installed.
Within 10 days of purchase, the issue with cooling started. The lower part of the fridge (not the freezer), is not getting cooled at all. Even at 1 degree it's not getting cooled. All the stuff kept in the fridge is getting spoilt and becoming stale. 2 weeks back, a Service engineer visited and told that one of the part is faulty in it (some kind of board). It's a new fridge that we bought for around 65k and changing a part in just 15 days is such a sad thing to do. It's a pure cheating with us. Thereafter, we agreed to it because our mails were not responded by Samsung and no-one answered our request of exchange. Then, an engineer visited and replaced the part a week ago. The refrigerator started working, the cooling was OK for few days and again yesterday, it's not working. It's a faulty product. We need the exchange on this product asap. We need a replacement of the refrigerator and not any part installed in it. We have spent so much money so as to have a best experience with the latest technology, what we got is, a faulty product with no cooling capability. Infact our earlier fridge which was 10-12 years old, was getting cooled better than this new one, however we wanted to change the earlier one for a bigger and better version. And I feel cheated totally!

Can someone from Samsung help us and assure us of better service and quick replacement.

[protected] called from this number said from samsung company delhi. On the day samsung j7 offer for 3500 rupees. I ordered mobile but i didn't received mobile. If i call to that number they are lying on me. Please update this number in your true caller application so that in your area friends willett get cheated.
Every body please remember do not get excite to offers on mobiles.
Thanks
Niranjan

Hi this is saravanan, i have a complaint on my galaxy s4 device. The issues are
1. Wallpaper auto change
2. Auto mobile restart
3. Mobile heating
4. Auto apps close
5. Battery drain
6. Keyboard hanging
7. Hanging
These are the issues in my mobile which i am facing from the begining of my mobile purchase and its has been 1 year for the same issue i have submitted the mobile in service for 7 times in the service center. Still they didnt find a solution and now i have deposited my mobile in the service center on 23rd of may and my job sheet no is [protected]. But now they are saying there is no issues found on my mobile. But i have a video proof of the issue and i have send that too to the ceo desk and i have contacted more than 30 times regarding this issue to ceo desk and they are not caring abt my issue. Simply replying like a robatic reply. I need a proper solution or else i am ready to move to consumer court and file a complaint

I have purchase my samsung ac in -20.4.16 model no-ar18je3hatp, 036bppdg201416 after installing my ac i have getting problem but there is no response from samsung service center also i have been complain to company also by live chat but there is no any kind of response.
So kindly look into this matter and do the needful.


Regardss,
Dipika bhatia.

#+91 [protected]

I have puchased a galaxy tab s2 on 11.06.16 from surya vistacom pvt ltd, 21 park street, kolkata - 700016. From the first day my usb port was not working. I went two to three times to the showroom but problem not solved. Ultimately they advised me to go to your service center. They also assure that some technician will call me and pick up my mobile from my office address. That is also not done. Thus i went personally to your 12, loud street service center on 29.06.16. There your technician checked my devise and told me that devise is not ok. I have to keep it with them. I also done that.

I asked them when i will get my tab? They told me to call them in [protected].

I have purchased this tab by rs. 38, 500/- on 11.06.16. I am very much upset about your service. I don't know whether you consider this amount big or small. But it is very big for me.

I want my tab by today itself otherwise i will take the matter to higher lebel for further actions.

Pl look into this matter and do the needful.

I purchased by Samsung powerbank 25000mah in book my offer .this product order no is[protected] but its not working and its fake product .I am compliant the customer care but not respond many times I am calling but no action so I will goto consumers Court .I will wait 3 day. [protected] this is my phone number

Hello my name is nikhil kumar,
I have purchased one mobile handset samsung j2 in jan 2016.
The handset was working fine but one day suddenly the handset's lcd got completely black by itself.
I went to the samsung customer care in ghaziabad (U. P.) then they guys checked my handset and said that sir it will take maximum 1 hour to check the internal problem. I said that ok that is not a big deal.
After 1 hour one mam told me that dear sir, you handset's lcd got damaged and it will not get fix under warranty because it has got damages and if you want to fix it then it will cost you rs. 4400/-.
I said her that mam there is no single scratch on my handset's lcd and there is no external impact then how you can say that i have been damaged the lcd of phone.
This all has been happened by itself. I need to get if fixed under warranty because my phone is under warranty. This is not my fault why this lcd has got damage. I have just put my phone on table and then i did see it after some time it was black.

My point is that when my phone is under warranty for entire 1 year and there is no external damages then why should i have to pay for this damage.
Please i request you people please help me to post this post at the ceo level of samsung india pvt. Ltd so that they gentleman can get understand what problems their customers are facing in the market.

Thanks and best reagrds,

Nikhil kumar

I purchased the samsung galaxy tab 4 t231 tablet (Black, 8 gb).+ 6 months manufacturer warranty in 10th june 2016, from ebay.In, but the tablet is not functioning from the very begining, that means it is not getting switched on & the display is not functioning. This information i already given to ebay.In earlier through mails & more than one time phone calls & also made claim regarding this problem. They are not doing anything regarding the refund.
Ebay.In is telling me to contact with seller. The seller is denying to help me & telling to go to the samsung service centre, the service centre is not accepting the product to repair. They are saying the product is pre purchased in 13 th march 2016 (I, e refurbished) & date of delivery is not written on the bill.
The product has 6 months manufacturer warranty. So i could not understand why samsung service centre is denying to repair it. This is against the rule. Please do something.

The imei number of the tablet is - 352405/06/083464/0
Serial no is - rf2f607k23l

I have been using samsung z3 for almost one year from the date of purchase but still they have not yet developed any video calling app or the popular apps that run on android or other softwares. Acl supports only very few apps that were available on tizen store.
These may be some small issues but the phone gets hanged off often eventhough i have installed a very few apps in it. Even though i have made live chats many times the have not resolved this issue.
O either grant me some access to change my os to android from tizen else this issue will be moved to the court,

I have bought a smart watch and bluetooth booked on 20.06.2016 Order No MUN24914. Invoice No JWH[protected]. I have received the product on 24.06.2016. Shipment No.[protected]. the smart watch was good but the Bluethooth device is not working. so please replace the product as early as possible.

For details plz contact:- [protected]
E-Mail:- [protected]@gmail.com

Dear sir
I am using mobile set no. Galaxy samsung gt-s5282 since last two years. Due to technical problem regarding the updation and intallment of applications, i have asked to customer care representaives to sort out the problem. They have registered problem and advised to visit near by customer service centre. Therefore i have visited service centre at agarim technologies, a-29, opp ram krishna math, nirala nagar lucknow-uttar pradesh. But they failed to solve the problem even i have paid rs. 650 charges prescribed in bill no. 2937. I have visited 4 times but always they are not in a position to solve the problems and the same problem persist in the hand set. Iam very worried and tentionised.
Therefore you are requested to solve the problem if not then i have a option to file a case in the customer forum court.

Thank you

With regards
Dr. Tosib alam
Gids, aliganj sector o lucknow
Mob. No-[protected]

I have purchased one samsung fully automatic washing machine from pilathara, kannur dist., kerala on 25.06.2016. The same i was purchased with an intention to use immediately... The shop people told me that service engineer will come to my site and install the same and give demo and till such time i have to wait.
Immediately i have received a message from vk-samccc in my mobile stating 'thank u for contacting samsung. Your request is registered with ref no. [protected] and further one more sms stating that service engineer saneesh, mob no. [protected] has been assigned against order no. [protected]. No one has contacted me further. When i tried to contact the said mobile no. No response. Now how long i have to wait for installation and demo.

Uresh kumar ([protected])

Hi team,

Customer id : [protected]
I had purchased a microwave 7 month back. My usage is very less. Like using 1 or 2 times in a month. But in this 7 month i have raised complained 4 times because sometime power button is not working or auto power off button is happening. Service engg came replaced some part also. This time raised complained also 1 month back but no resolution. I told them if you are changing some part then please replace and give me new item.. But the root cause they are telling because of cockroach. So team not accepting the blame that product is not good. Which upset to me. Please solve the issue. Otherwise i will go to the shop where i have purchased and return them and raised a consumer case. Whenever i am calling to customer care always they are raising new complain. No idea what is going on. I want a reply very soon.

Thanks
Jyoti
[protected]

I want to purchase first hand note 4 but it is not even available anywhere in himachal pradesh.. I am a loyal customer of samsung.. This is how you treat your customers.. I desperately want to buy note 4... Please help.. There is not a single distributor of samsung himachal pradesh who can provide samsung note 4.. Please contact all your centres and please make note 4 available to be purchased in himachal pradesh. Please help..

Hello.
Sir,
I purchased samsung galaxy s7 edge on 21st june 2016, 8:30 pm.
And on 11:00 pm the phone display stopped working.
Then i went to the dealer next day with my phone and told him then he told go to service center. Then i went to service center they gave me an excuse the seal of the phone packing was not available at the service center. Then they told i have to wait till saturday. Then when i called the gm of halwasia branch samsung service center. She told i'll get my phone on tuesday.
And when i called today. Then she told tomorrow evening.
I was fedup and don't have that much of patience.
Samsung policy is if the phone stops working within a week the company replaces the phone straight away. And i have made so much complaints regarding the phone. No one is responding.
And when i called today and told i cant wait till tomorrow. And i'll file a legal notice against the company n the dealer. She said what ever you feel like. And said ok. Do it.
The fault is of company not mine then why should i suffer.
If the phone didn't last for more than 3 hours how a customer can get confidence to again use such a phone.
I want my money back.
Because its too late, or give me compensation.
For this poor product.
Its been a week i paid 54, 000rs last tuesday and samsung have no worries.
They believe like let the customer suffer.
Today iam really fed up with the gm of samsung service center. Halwasia branch, lucknow.
They way she reacted to my condition.
She was so relax that nothing has happened.
Please do whats best for me.
I need a refund or need compensation for such bad behavior of that gm.
And the poor service from samsung.
The fault was in their product,
They don't have seal to pack the phone again.
The dealer got the money.
Why should i suffer.
Give me my money with comenstaion or phone with compensation.
Aneesh dutt
+91 [protected]
Lucknow.India

Dear Sir/Madam,

Place:Coimbatore, Tamilnadu, India

REFERENCE NUMBER:[protected]

I have brought an new phone on 2014 and its warrenty is over, extended warrenty is there.I have visted the service center more than 20 times and talked to manager 10 times, till now no good solution to my handset.I have raised the complain through mail to the main head office(Korea), till now the response was not good and the solution too.The corporate office in india has contacted me and he is also not providing good solution till now.This all has been More than 5 MONTHS till now no good solution.They made me visited more than 20 times to the service center and the customer care is there to play with us.Customer care is to satisfy the customer but here it is not.People are suffering from this all and no one is reporting to take action.

I thought the problem has solved and I have withdrawl the case but here again I am not satisfied with the samsung solution.I have attached the proof of the video(date along with time).I have shown this video that without sim card and the memory card, the phone is getting error.I want to go along with this case and not to close or withdrawl..

I have shown this video to the ashok(manager of service centre) and the proof is true is accepted by the engineer and manager(verification of date and time of the video).

I have given more time to solve and again its not possible to provide any more time.

I cant provide my handset again for verification.I want to know whether the samsung is wasting my precious time...I please recommend you to take action upon this by giving refund or replacement of the handset.