Samsung India Complaints & Reviews

I had registered following complaints to Samsung customer complaints
a)[protected]
b)[protected]
c)[protected]
d)[protected]
Complaint - My TV is not working properly from 19.6.16 and registered the complaints to Samsung on 19th itself. But it is not getting repaired till date. Samsung technician visited to repair it but one of the part has damaged and he could not do it.

I want Samsung to replace the TV with new TV of same model

Respected Sir,

I purchased samsung galaxy J7 in September 2015, before 6 or 7 days earlier I visited samsung service centre regarding my mobile issue of mic and receiver. The service centre replaced mic and receiver and gave me it back after one day, but now the problem is that the call recorder software does not work after repaired by service center that worked very well before repaired by service center, so that I visited the service center again today to solve my problem of call recording, but the staff member of samsung service center Mr. Nikhil Motivates says I am sorry you have to purchase paid version now we can't help you now because we have installed new program now. But sir I no need to new version, I was satisfy with my old version and why I pay for software that was working very well before repaired. Please help me sir I tried many software of call recording from play store but no one working.
Please do proper as soon as possible.
I await your reply.

Yours faithfully,

Harish Gohel
Cont. [protected]
Email - [protected]@rediffmail.com
Porbandar Gujarat.

Dear sir,

I have purchase samsung j7 smart phone on january 07, 2016 and the lcd was accidently damaged on march 10, 2016 and the same was replaced by samsung customer care (Hazra branch, address : 51b, garcha road, opposite hazra law college, 1st floor, kolkata - 700019) on march 11, 2016 and charged rs6412. Now three months later the lcd is damaged again on its own and the samsung customer care is asking for money for replace the same. However the phone is still in warranty. On 17/06/2016 i have spoken to varun who is a customer care officer in live chat division of samsung customer care and the attachment of the same is present here. He had clearly said that my lcd display would be replaced without cost as it was in warranty and that the same should have applied to my device at the time of first replacement as well. He had told me to take my phone to service centre again and call customer care and the same would be sorted. However after wasting my precious time in service centre and calling customer care, i was told that the same cannot be replaced for free even if the same is in warranty and that the information provided to me in live chart was incorrect. This is not appropriate as firstly if my device is in warranty and display is changed by samsung once then if any issue arises samsung should be liable to replace the same. Secondly my valuable time is wasted in the process as well. Kindly help with the same and do the needful as i am a valuable customer of samsung products and wish to stay the same but i expect the correct cooperation from the part of samsung specially if my product is in warranty and a part is damaged for no wrong doing of mine.

Said ac purchased on 1.4.2015 with one more same model ac. Since day of installation said unit of a. C. Possesing diffect in it. Second day of installation ur engineer related. Within couple of months, again same fan pblm occured n ur engineer repàired. Be third time, same fan problem occured. This time it local service centre people changing fan with cost of 1580/-+500 visiting charges.

I m sure dat it's manufacturing dicffect. So i request you to replace the unit as it has manufacturing diffect.

My customer id is [protected]
I purchased samsung refrigerator rt65from future word jalandhar on dt03/05/2016 n from 04/05/2016 i lodged complaint about defect but no response demo man when came to visit also takes photos but till now no action n no one visit for defect many emails n complaints lodged by phone also but no response by company
I also informed to dealer but no response they all are harassing us by not resolving complaints

Pl z solve my problem
i am purchase galaxy a 8 mobile Rs 31500
after 4 month of purchase my mobile not working properly
& charging port damages
after charging port repair DISPLAY NOT PROPERLY FITTED ON MOBILE
I AM REPEAT THIS COMPLAINT AGAIN & AGAIN ON SAMSUNG SERVICE CENTER
BUT MY PROBLEM NOT SOLVE TILL NOW

check full details pl z check attach file

Customers are advised to avoid buying Samsung televisions. I purchased a 32 inch Samsung LED TV about 4 years ago. Recently, the screen (display / panel) started giving trouble - the picture appears double and blurred, with horizontal lines. Samsung refuses to do anything about it, saying that it is out of warranty. Samsung's service department has given a quotation to repair it, which costs more than a new TV of a similar model !! Samsung's attitude towards customers is absolutely "couldn't care less." Experienced TV technicians tell me that this is a very common quality problem with Samsung TVs and often the problem happens within a couple of years of purchasing the TV. My previous TVs (including brands like Onida, Videocon) have all lasted more than ten years each. Based on this experience and advice from TV technicians, I strongly suggest to other customers to avoid buying Samsung TVs.

Dear sir,
Above said model tv is not switching on today morning, purchased in qatar date 11 jan 2015 which have 2 years service warranty (Bill copy attached), please advice to fix the problem. We rely samsung products so all our house hold items from samsung.

Model code
Ua40h4200arxzn
Serial number
00q43kef901601d


Regards
Arul. M
[protected]

My fit band is not working you gave us a default peace I'll make complaint but it care center won't pick it up and not hearing my complaints is this suit u too to make it customer fool this really not seems to b good u have too replace it or gave my money back on order i[censored] not hear my domain than I'll tell u I'll sue on it this is not really that you make fool it customer that band which deliver to my home doesn't work properly it seems to be replaced better as soon as possible you have too replaced it please ...

I have brought an new phone on 2014 and its warrenty is over, extended warrenty is there.I have visted the service center more than 20 times and talked to manager 10 times, till now no good solution to my handset.I have raised the complain through mail to the main head office(Korea), till now the response was not good and the solution too.The corporate office in india has contacted me and he is also not providing good solution till now.This all has been More than 5 MONTHS till now no good solution.They made me visited more than 20 times to the service center and the customer care is there to play with us.Customer care is to satisfy the customer but here it is not.People are suffering from this all and no one is reporting to take action.

Sir, i brought a samsung a8 smartphone from amazon last february.. I request for replacement toamazon, but they rejected it. The main complaints are, the caller at the other end during a phone call cant hear me well. So its very difficult to me make call. Its cause me somany problems also. The phone also has connectivity issues also. So i gave it to the service centre for service. After a duration of more than one month they gave it back. I checked the phone but they dont resolve the call issue problem. After the service the phones speaker always have a crackling sound and it started overheating issues. I dont gave it back to the service center immediately, because its too far from my place and it cost me somuch money and time. Its been a month after the service and unfortunately the touch display of the phone got dead and its working automatically. So now i am helpless and keeping it shut down. Its a first android device i bought. Now i become a fool in front of my family and friends for buying a useless phone worth rupess 33000. I contacted the customer support center and ask for a replacement or cash returns. But they dont gave me any positive feedbacks. I dont want to take the phone to the service center, because if the problem start again after serving and if the warranty is over i need to spend more money. So i dont have enough for that. So please kindly provide me solution for these issue that is a refund of money or replacement of device. Its humble request of a customer who is helpless. Thankyou.

Mob.[protected]
[protected]@yahoo.com

My tv's display is not there since 4 months...and i have been conplaining again and again regarding the same...every time the customer care ppl tellin that they will get it repaired immediately but sadly no result till date...the service is the worst...the engineer they sent cant even diagnose whats wrong with the tv n later tells sum issues blindly andd when we agree to order the products he tells us that its not available...i have complained to the customer care aboutvthis also but as usual no respond from them...being such a big company the dont even provide proper service to their customer...its bren 4-5 months and they have not done anything regarding this...this company sucks...never gonna buy their products and i will not recommen any one to buy also...

I had purchased samsung refrigerator model no. Rt54k6558sl, from ep electronic paradise pvt. Ltd., yusuf sarai, new delhi - 110016, vide bill no - ys/r-1309/2016-17, dated - 12.05.2016, delivered on 13.05.2016.

My problems started immediately as both the freezer part and refrigerator part were not cooling at all. Later when the compliant was lodged freezer compartment was still some what ok. But refrigerator was not cooling at all.

All the food articles such as dough, dairy products and non-veg food items etc. Got spoiled every day. We had to order fresh food from a restaurant on 14th evening during a get together for 25-30 people. Even the ice creams melted.

After regular followups and mental agony finally got the refund cheque today but only one person came to take back the defective piece. Although it was categorically informed to your one mr. Sohail to send at least 4-5 man power with rope for bringing it down from second floor.

Your staff has been very rude and had the cheek to tell me and my wife that we should arrange the man power and other accessories.

On my refusal your person threatened me that he will make stop payment for the cheque and teach me a lesson.

Hence please look into it.

Although i am an engineer by profession but will use my communication skills to campaign for publicity against samsung.

After repeated polite request for your person to leave i had to throw them out and bang the door on his face.

Awaiting your reply.

Umesh bajaj
D-17a, second floor, kailash colony, new delhi - 110048
[protected]

The refrigeration portion isn't cooling at all, we launched the compliant for the same with samsung and there 4 people who just came and checked the refrigerator. We were also advised by the samsung service center team that instead of going for the replacement go for refund.
Its been more than a month, we haven't got the refund or none of the samsung team have contacted.
The challenge is that the service center teams are aware of the problem in model rt56k6378sl 551ltrs, and still the company is selling and marketing this product across the market. Neither the selling people are making buyers aware of issues that this product has, instead the company should re-call all the products and rectify the same.
But instead they are just delaying the services and making consumer suffer for the same.

Hi,

This is really very disappointing that i have to write this mail to you, its been so many days my complaint is pending with Samsung i have purchased a refrigerator on 25th of May 2016 few days ago it was not working fine the day i bought it i have complaint many times to the service center but there is no proper response from them, i request you kindly resolve my issue and give me the replacement as it is in warranty,...

My name is muthu i purchased samsung s7 edge with a combo offer of gear vr, purchased on 3.5.16 after so many calls, mails, custemer care no use i have not received coupen code
bill no.s16/167, imei no. [protected]
bill in the name of N.V.Pavani kumari, mobile no. [protected] customer care complaint no.[protected]

Muthu managing director, Devi flat promoters chennai pvt ltd. [protected], mail id.[protected]@gmail.com

I bought samsung phone (E7) from one of the smartphone café in vikas puri (Zetabyte computer private ltd.) along with that i was offered accidental damage protection (1 yr) and 3 months extended warranty plan. Though the warranty that was sold to me was from 3rd party, howerver salesman from the store assured my that since i am purchasing it samsung retail store, samsung customer care will honor this warranty in case anything happens due to accidental damage or liquid damage. I bought this phone on 2nd aug' 2015 and is 10 months old. I was facing some issue with the phone and considering the fact that its actual warranty is not yet over, i took it to the samsung service center in multan nagar (Ace lingua solution).Initially they took 45 min. To diagnose my phone and it did not issue me the slip as a proof that i have submitted the phone and kept on telling me that first they need to check the phone for any damage or liquid damage. After 45 min they opened my phone and came up saying that i need to pay for the service as phone is oow owing to some hardware damage and liquid damage. I told them i bought the adp (Covering both accidental and liquid damage) but they refused to honor the same stating that i did not buy it from samsung and the samsung café from where i purchased this gave me some 3rd party warranty (Warranty asia) and they will not honor that warranty. This really made me pissed off. Please help. My phone is only 10 months old and has problem with outgoing voice

I have been a regular user of samsung phones, just because of its good and smooth phone behaviour. I recently purchased a samsung galaxy j7 just 3 months back and all of a sudden today it has stopped responding. I being not very rich cannot afford to change the display, costing close to 9000 rupees. Spending 9000 rupees instead on buying a new phone will suit me better. Need some immediate help and action in this case. I am hoping to get a positive reply from you to take this further. Seek your immediate help and action into it! Thanks!

Samsung — i am complaning about the product samsung grand prime 4g

Sir, i want to complain about my phone samsung grand prime 4g, it is very bad phone, battery is not good any time mobile hang. I purchased this phone last 9-10 months ago but at this stage battery start swollen. My battery is swollen more and more day by day,
O, i wish to you sir that please replace my and battery and phone as soon as...

I am very constraint to express my deplorable situation regarding the supply of your company. I ordered a lot of times the accessories of fridge and called your customer care number but they didn't satisfied me. This shortage of the accessories has created a lot of inconvenience. This infact represents a dismal picture regarding your organisation.

Samsung needs no introduction. It enjoys an enviable position in electronics. Your organisation is on culmination but the supply of accessories doesn't go well with the reputation and goodwill you enjoy in the market. Hope you will comprehend with us. I hope you will not give a cause of inconvenience to your old and bonafide customer and try to rectify our grievances. Do the needful earlier the better.

Your sincerely
Naveen takkar
[protected]