Samsung India Complaints & Reviews

Contact address. valsamma babukutty, Atharavila Binu Cottage,
Puthoor. PO Kottarakara, Kollam (Dist) Kerala. Pin. 691507.

Contact number. [protected]

I hv complained several times about less cooling in my side by side (bought in 2008)refrigerator but the problem has not been resolved yet. Service eng Prem came last time and told me that there may be some problem with condenser coil and he will let me know whether the coil is in stock. But today he told me that i should check with service center about this.
I know that the refr. is out of warranty but i am ready to pay for parts and other charges then why am I suffering for so many days that no one is seriously resolving cooling problem.
Pls take some action ASAP
thanks
Ish Punyani
667/ 15, Faridabad
[protected]

Hello. i bought note 5 platinum gold phone on may 10 2016, from day one i had the problem of network in it. sometimes i don't receive messages and calls and sometimes i do. my WiFi is very slow. its a long time to download a video file and even a simple window takes a long time to open. Initially i thought it is sim problem and ive been contacting particular sim customer care. But by the time i realised that the problem is with my new note 5, it was tenth day. According to policy if i return new phone within 7 days i would get my phone replaced. Im not a professional to identify problem in phone, i took my phone to samsung care on 10th day. When i took it there they updated it and said to check. later i revisited and stated the same problem they identified that mother board has to be changed. then i contacted customer care toll free number with the reference number [protected] and Ashwathi Nair was handling my case. Ive been trying to tell them that this problem is from day one and i blamed the sim services and was resolving the problem with them. I later realised that the problem is with the brand new galaxy note 5. i didnt buy it to get it replaced or repaired in just 10 days. This problem persisted from day one and i want them to replace my phone. Ashwathi has closed my case and sent me the message that case has been resolved. NOOOOOOOOOO, they are lying that my problem is resolved. i just want reaplacement.. i cannot think of getting my brand new phone with a MAJOR repair. Samsung claims for best services...why is my case unresolved and yet closed...is it best service..does Samsung still claim for best services. i trusted Samsung but now i wont even recommend it to ANYONE. im frustrated. I repeat that i faced network problem from day one...i never ever wanted to accuse samsung company..i was happy about owning it...but im wrong. Problem has been identified my samsung technical engineer. its Job sheet number is [protected]. Higher authority look into this matter. i want replacement only.

As I was become consumer of Samsung with assurance of best after sail service all over india, but it is not true I am saying this on my 2 experience 1st last year when there was some problem in my wasging machine and 2nd now there is some gas leakage in my refrigerator I registered request[protected] on 05.06.2016 with my full address and 2 mobile no but I was shocked when I came to know that my request is closet without my knowledge, now I register fresh request [protected] it is also not resolved yet whenever I call customer care thy just say sorry for delay tomorrow your request will be resolved but unfortunately that tomorrow on come yet please help me immediatly. Radheyhsyam Meena Mob, [protected].

I visited your batala road, amritsar service station as the mobile was not sending video of more than 11 second from gallary in wortsapp
Today at about 12 morning. With verbal token no.42, one mr gurdip singh kept the mobile for doing the needful for a charges of rs.230/- and advised to contact at 4 pm. They did not attend various calls at [protected] at 4.27, 4.12, 4.11, 4.10, 4.35, 4.36, at 4.37 & at 904 a4 4, 38 and 4.37 pm, 5.18 pm. At 5. 25 pm i visited office. The problem not solved and all the data of sim and device was got deleted by them. He even did not return our 32 gb sd card and looted me. Pl get my 32 gb s d card delivered which he intentionaaly kept with him and action may taken against him for deleting my valuable data

Dear sir,
1. I have purchased a Samsung refrigerator one month ago model no RT42K5468SL/TL from Patiala. My Samsung a/c no is : [protected]. The refrigerator is having severe problem with the cooling aspect. The cooling in the refrigerator is very very low. In spite of many complains and even after changing the PCB of the refrigerator by the company engr the problem of cooling is still persisting. Due to this i am suffering from the last 20 days as every time a different engr from the company comes and starts experimenting with the refrigerator. I personally feel that there is something wrong with the manufacturing of the product.

2. In view of the above you are requested to please provide me the replacement of this product as it is becoming difficult for me to manage with this refrigerator.

3. Looking forward for a positive and prompt action from your side.


Maj Pradeep Singh Gohil
[protected]

I Received a fake product instead of original mobile so i need a refund for this order and product i am disappointed with the cmpany as well as the product
Shipment No : AWB[protected]
Order No : STL220470

Sir i send my samsung handsete to carebefore one month ago for the complaint auto restart g531 imei no.352302/07/114713/0, 352302/07/114713/8

After recving my hand set from care there is a new problm. My key borad buttan not working prop. Now im not able use my hadset rer


I'm feadup from samsung srevis plese resovled my issiu asap


Regaurd
Nitoo
Cont. No. [protected]

I bought a samsung refrigerator, model no. Rr23k282zuz/230 on 13.05.2016 from great eastern, branch-p-273, manicktalla main road, kankurgachi, kolkatat-54.
But after ten days i. E. On 23.05.2016 my fridge stopped working. I contacted the dealer i. E. Great eastern. They told me to lodge a complaint at service centre. After 3 days of my complaint engineers visited my home and told me that compressor of the fridge has been blocked and there is a leakage of gas too. They have taken my refrigerator to their service centre after giving me an assurance that my problem will be resolved shortly. After 10-12 days when i again contacted the service centre, they told me that it will take 7-8 days more. Being very disappointed i made a complaint to the samsung consumer care for replacement of the fridge. They assured me that they have forwarded my complaint to the team who look after the case of refund/ replacement and at the same time they also gave me assurance that the team will contact me in next 12-24 hours. Since then 10-12 days passed but nobody contacted me regarding this. Meanwhile, i made several complaints (Approximately 25-30 calls records available with me) to the samsung customer care and every time they gave me nothing but assurance only that their team will contact in next 12-24 hours. But none of them contacted me till date.
Meanwhile i also visited the dealer i. E. Great eastern, kolkata-54 regarding my problem. The person sitting there mr. Souvik roy (Contact no.- [protected]) is very arrogant. He talked to me rudely and after a long talk he told me angrily that replacement will be given in next two days.
Since then i am consistently following up the said person by visiting their office regularly and making phone calls too. Twelve days have been passed now he is saying he cannot do anything in this regard.

Sir, for this my small complain i am constantly following up the samsung care, dealer but the result is zero. It is almost one month in this hot summer day, i have been kept deprived of my money and product too.
Therefore, i request you to arrange the replacement of the said product or reimbursement of rs. 20300/-.

Yours sincerely,
Madhab kumar das
Inspector of central exise.
Address:- 55a bechu chatterjee street, kolkata-700009.
Mobile no - [protected]

आदरणीय बन्धु,
मैने आप की company का इक side by side frege 600 lt का modal no rs21hstpn1 10/10/15 को लिया था वो जबसे लिया है उसमे कोई न कोई कमी आती गई, लकिन अब 8/6/16 को उसकी complete मैने की थी, उसके बाद कोई serves boy आया और फ़ोटो खीच कर ले गया लेकिन कोई आया नहीं, 18/6/16 को दुबाराcomplete देने के बाद किसी लड़के का फ़ोन आता है की आप के coprocessor ख़राब है लेकिन उसका serial no आधा फटा हुआ हैं ये गॅरेंटी में नहीं होगा,
तो महोदय में आप से पूछना छठा हु की क्या कोई नया frege लेता है तो क्या compreser का serial no देखता है, मैने frege इक fames brand का पसंद किया पैसे दीये बिल लिया और showroom वालो ने उसको घर भिजवा दिया, अगले दिन company का लड़का आ कर उसका बॉक्स खोलता है चलता है और चला जाता हैं न उसने serial no का जिक्र करा आज कमी आने पर इतने बहाने । क्या frege के serial no के साथ compreser का serial no नहीं मिल सकता

आप से निवदेन है की मेरी शिकायत को जल्द दूर करा जाये आज 25/6/16 हो गई है ताकि मेरा इस brand पर भरोसा रहे

अन्यथा 1/7/16 को मेंउपभोक्ता न्यायालय का सहारा ललूंगा
धन्यवाद
Kundan tyagi
[protected]

Dear sir,

I, have purchased a samsung mobile on march 28 2016, but within 6 weeks it stopped working, since it was on warranty for a year it showed it to their company authorised service center in chennai for which they demanded rs. 5000/- antd told it was a case of intentional damage. They told them that the display of cell phone has been wantedly damaged on which i told if it is a case of intentional damage, there should be outside damage like dent or even a scratch on the screen. The same was also brought to the notice of samsung india a month back, but even they have also refused to servise it under warranty. Hence, i requeat you to take stern action against the company 1) for seeling defective products, and 2) for not giving warranty benefits even during warranty period and also ask them to take back their defective product and refund me my full hard earned money and recall all such defective products from the market.

Dear Customer Care Manager,

This is to inform you that I, Sanjay Paul of House no 4, Anand nagar, Guwahati, Assam, had purchased a Samsung Refrigerator from Sargam(retail outlet name), Ulubari Guwahati on 28th May '16.

Purchased Samsung Refrigerator details as mentioned below...

Samsung Refrigerator Red Color (invoice copy attached)

Model No -RR19J20A3RH

SL no- 0A1Q4ZAH500103A

Amount -11500.00


From the very 1st day, there wasn't any ice developing after running 6-7 hrs and very marginal cooling was observed in the main area with excessive heat in the outside body. Since the situation was same for the next 2 days, 1st complaint was registered with the outlet, Sargam. They did put up service complaint and the service order no- [protected] was generated on 3rd June '16 which is 5days from date of purchase.

With this service order, Samsung engineer named Mr. Jha came but within few minutes of checking from outside, he said refrigerator is OK since heat is developing on outside body and ice will be produced. After repeated complain, he said to call me if cooling & ice is not happening after 3 hrs. So did I call him after 6 hrs. and he didn’t pick up the ph. Next morning, I called up the same service persona said that still ice or cooling issue is there.

He said he will come next day...but didn’t care about it and not even picked up the phone...

Again complain was registered at the outlet, Sargam, and this time they gave Samsung Service ASM Name- Mr. Saibal and again complain was registered vide service order no- [protected]. on 11.06.16 and the as per call from ur service center in the afternoon around 3 pm on 11th june, service person was supposed to come on 13th June Monday 1st half. So I had taken office leave, expecting ur service to happen but nobody came or called up. Again I only called up that service number and a lady said that they missed it and I have to follow up for getting the service, which seems to be ridiculous.

Then I called up Mr. Saibal ([protected]) and after several request got my Refrigerator picked up on 15.06.16 (copy attached) and I personally went Guwahati service center -Bir Electronics Pvt Ltd and was confirmed by service attendant named Mr. Hemen Deja ([protected]) that I will get the refund within next 10 days after initiating approval process on 17.06.16 or he will try to issue the credit note to retail outlet (Sargam) and i can purchase another fridge from there.

It’s been a 10 days of pick up and since nobody bother to call me, i was bound to call Mr Saibal and he said Head Office will call you...What is this now? Again, I went to Bir Electronics and met Mr. Hemen Deka and he said my complaint is not approved yet and neither did I get any call from HO.


Now, it is my simple question to Samsung Refrigerator Customer Care manager- Who is responsible for my harassment from past 28 days? I’m suffering in this summer and none of your service persons seem concern about their customers..

Lastly- I need a revert on refund/exchange status by Monday else Seriously, I will take up the matter to Consumer Forum.


Thanks,

Sanjay Paul

[protected]

It's giving me issues since I purchased samsung mobile set...first my voice get repeated to the person on d other side, nd has volume key issue, thn charging point issue nd so many other small small issues...One o[censored]r service representative told me it can't b repaired under warranty as thr is some little physical damage. .Thn other service centre repaired it...Thn also it has some issues bt now my voice is nt audible to d person on d other side...m vry much dissapointed wid dis mobile set...I spend 19000 bucks on it, keeping in mind it vl b wid me fr at leat 3 yrs bt of my surprise it's giving me issues frm 1St month only...so who vl sponsor d repair charhe's aftr d warranty...I vl never g9 wid samsung in d future wht ever d product is

We called the samsung person for checking the problem with our samsung refrigerator which is now 5 years old. However, after checking the problem, the person demanded rs.550/- as service charges for checking the problem. After query the person said that most people call us to check the problem and thereafter do not avail our service for repairs. Hence, the company has made a rule to collect service charges. After that he settled for rs.300/- however, if its the company's system, proper receipt should be provided for the same. The persons contact number is [protected]. Please guide us as to why this sort of practice for fooling the customers is carried on, such things are unheard off. Please clarify the matter urgently. My contact number is [protected]

Dear sir
This is regarding my complained ([protected] dt 02 jun16, [protected] dt 03 jun, [protected], [protected] dt 07 jun,[protected] dt 08 jun [protected] dt 15 jun and 21 jun 2016) about refrigerator model rr21j2725pz/tl which i bought on 01 dec 2015 along with samsung led tv, washing machine that i have the trust in your samsung product but my refrigerator was a defective piece reported by your coy senior engineer for the following:
(A) not balance on the floor (Supported on three leg)
(B) base plate under compressor was defective
(C) became totally unserviceable in 3 to 4 month o[censored]se (No cooling)
(D) as per your engineer cooling stopped because of oil entered in filter
(E) compressor not working
There are four visits made by your engineer two junior & two senior and recommended that fridge should be withdrawn and refund to be paid, once on 15 jun 16 and now on 23 jun 16 by senior engineer and taken photo of cash memo and defective refrigerator base plate with no cooling. But customer care (Parmod) say after one month of harassment that we will do gas charging and repair of base plate.
In the main summer season more than one month without fridge in family with small children i suffered a lot and wastage of milk and other product cause me monetary loss other than metal harassment due daily calling to customer care and listening from family.
I am sure this is not the service the reputed coy give its customer. With due respect, it is my humble request that this refrigerator cannot be used further in my family to avoid further harassment mentally as well as monetary. Because this is defective refrigerator and again will become u/s in 3 to 4 months. The defective product either replaced or refunded.
Waiting for a favourable decision.
Thanks
Attachment: copy of the bill and defective fridge photo.
Copy to :ceo & head of the samsung coy

My Samsung Tab S2 T815 which was under warranty was under WI-FI issue and I contacted Samsung CEO cell and they said to take it to Authorised service centre Alpha Electronics, Tuticorin. They said they will service it and give but it was not done again i mailed to CEO cell they called up and they arranged a conference call with the service centre manager they accepted that they shall service it by sending it to Chennai but it was not done and it was not intimated to me also.
Noe Mr. Azad from Samsung Decision finalising team called up and threatening me that I should take it to Chennai for servicing and service centre will not do anything . They don't have the equipment and spares for servicing it. When I asked if there is no any equipment or spares they why do you sale the tab here. He is threatening me that if possible they shall service or else it will not be serviced and Date and time limit for servicing cannot be said since servicing will not be possible at the most. He also threatening me that anything cannot be done beyond him since he is the final decision maker and he refused to give any higher official mail id and phone number.

Advice me on this issue what to do

Dear sir - i wish to draw your attention on my experience with samsung product. I have been using an ac from more than 7 years now, last year the compressor of the same stopped working, so i got the same replaced out of warranty and paid 12500 approx for the same, this has happened in the month of september 2015, now again after 9 months of running, my ac's compressor is not working, so called up at call center, they said we cannot do anything about, since the warranty of the product is just only 3 months, i was to utmost shock, as the service engineer last year in september told me that the warranty is there for minimum 12 months, i really don't know know who to trust here, i feels like being cheated here.. Also my question is that what kind of life span this ac compressor has, just 9 months?

Really disheartened with the product and services / commitments.. I would request you to please take this up as i am being cheated on false commitments.

Samsung!!! Cheaters, liers, big fraud company!
It has around one month i am every day calling samsung that my refrigerator is not working.. Every day i am getting lame excuses that i have filled gas previously from outside that is my they have exhausted warranty so they wont resolve my problem.. After around 15 days i told them i would pay for what ever part is damaged since then they are scheduling any visit of engineer and thay dont even transfer calls to seniors... Even service center i called up they are saying our system is not working so they wont work... Service centre is situated in faridabd, railway road, 5/36 a, shree shyam electricals... Condition is getting worse day by day of the refrigerator.. And samsung is least border... They simply dont bother once you have paid your money... My complaint reference no is [protected]..

I purchased samsung galaxy s6 edge from croma noida on 14th may 2016 at 7.30 pm. I used mobile for just two days and it started heating. I went back on 3rd day of purchase and gave mobile to croma. Croma sent mobile to service center where software upgrade was done. I re collected phone and used for 3 days. Phone started heating more than before. I went to Samsung service center in noida sector 3 and no one listened to my issue. Service center manager told all Samsung mobiles heat and they will heat upto 48 degrees and its very normal. They asked me to go back. I insisted to stay and get my mobile checked. I deposited my mobile for testing at service center and after 15 days my mobile was given back to croma without my consent. Croma dispatched phone to my home address. Samsung did not test my mobile and till today phone heats terribly. no one is listening to this issue.even I dropped mail to ceo of Samsung. How can any company sell heaters on name of mobile.spending 40000 is a very big amount for me and till date my phone is not exchanged.

Gear option not coming on my galaxy app since 1 month.
Was promised it will come in 2 week.
I have tried service center...email...customer care...
They say they have escalated to sales team.
But there is reponse at all
No response from cus care.
Have E mailed more than 10 times.
They do not even bother to rvert a single email
Cus care not reacting properly.
Need to address this to consumer court.
Shame on brand like samsung.