Samsung India Complaints & Reviews

Address: 607002

Website: tizen community

I have been using samsung z3 for almost one year from the date of purchase but still they have not yet developed any video calling app or the popular apps that run on android or other softwares. Acl supports only very few apps that were available on tizen store.
These may be some small issues but the phone gets hanged off often eventhough i have installed a very few apps in it. Even though i have made live chats many times the have not resolved this issue.
O either grant me some access to change my os to android from tizen else this issue will be moved to the court,

Aug 7, 2021

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Jul 06, 2016

Updated by balasuriya my phone number is [protected]
my email address is [protected]@gmail.com
where could i find the reference number?

View replies

Samsung India Customer Care

from Chennai, Tamil Nadu

Jul 6, 2016

Verified Support

Dear Sir,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience team
Samsung India Electronics Pvt Ltd (SW Asia RHQ)

Reply

Samsung India Customer Care

from Chennai, Tamil Nadu

Jul 7, 2016

Verified Support

Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards
Samsung India Electronics Pvt Ltd

Reply

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: Burdwan, West Bengal, 713304

Website: facebook

I have bought a smart watch and bluetooth booked on 20.06.2016 Order No MUN24914. Invoice No JWH[protected]. I have received the product on 24.06.2016. Shipment No.[protected]. the smart watch was good but the Bluethooth device is not working. so please replace the product as early as possible.

For details plz contact:- [protected]
E-Mail:- [protected]@gmail.com

Aug 7, 2021

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

View replies

Samsung India Customer Care

from Chennai, Tamil Nadu

Jul 6, 2016

Verified Support

Dear Sir,

Greetings from Samsung.
After going through your concern, it seems that you have purchased the product from an online seller. Under this circumstance, we cannot take any responsibility of your dispute with the seller.
Thanks & Regards,
Customer Experience
Samsung India Electronics Pvt Ltd (SW Asia RHQ)

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Lucknow, Uttar Pradesh, 226024

Dear sir
I am using mobile set no. Galaxy samsung gt-s5282 since last two years. Due to technical problem regarding the updation and intallment of applications, i have asked to customer care representaives to sort out the problem. They have registered problem and advised to visit near by customer service centre. Therefore i have visited service centre at agarim technologies, a-29, opp ram krishna math, nirala nagar lucknow-uttar pradesh. But they failed to solve the problem even i have paid rs. 650 charges prescribed in bill no. 2937. I have visited 4 times but always they are not in a position to solve the problems and the same problem persist in the hand set. Iam very worried and tentionised.
Therefore you are requested to solve the problem if not then i have a option to file a case in the customer forum court.

Thank you

With regards
Dr. Tosib alam
Gids, aliganj sector o lucknow
Mob. No-[protected]

Aug 7, 2021

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

View replies

Samsung India Customer Care

from Chennai, Tamil Nadu

Jul 6, 2016

Verified Support

Dear Customer,

Greetings from Samsung.

With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided. However if you are still facing some problem in the product performance, we request you to share the details of the same. Our customer service team will shortly get in touch with you for providing resolution to your concern Thanking and assuring you our best services always.

Best Regards
Samsung India Electronics Pvt Ltd

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Kannur, Kerala, 670501

Website: samsung

I have purchased one samsung fully automatic washing machine from pilathara, kannur dist., kerala on 25.06.2016. The same i was purchased with an intention to use immediately... The shop people told me that service engineer will come to my site and install the same and give demo and till such time i have to wait.
Immediately i have received a message from vk-samccc in my mobile stating 'thank u for contacting samsung. Your request is registered with ref no. [protected] and further one more sms stating that service engineer saneesh, mob no. [protected] has been assigned against order no. [protected]. No one has contacted me further. When i tried to contact the said mobile no. No response. Now how long i have to wait for installation and demo.

Uresh kumar ([protected])

Samsung India customer support has been notified about the posted complaint.

View replies

Samsung India Customer Care

from Chennai, Tamil Nadu

Jul 6, 2016

Verified Support

Dear Customer,
Greetings from Samsung.
With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided. However if you are still facing some problem in the product performance, we request you to share the details of the same. Our customer service team will shortly get in touch with you for providing resolution to your concern Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 560043

Hi team,

Customer id : [protected]
I had purchased a microwave 7 month back. My usage is very less. Like using 1 or 2 times in a month. But in this 7 month i have raised complained 4 times because sometime power button is not working or auto power off button is happening. Service engg came replaced some part also. This time raised complained also 1 month back but no resolution. I told them if you are changing some part then please replace and give me new item.. But the root cause they are telling because of cockroach. So team not accepting the blame that product is not good. Which upset to me. Please solve the issue. Otherwise i will go to the shop where i have purchased and return them and raised a consumer case. Whenever i am calling to customer care always they are raising new complain. No idea what is going on. I want a reply very soon.

Thanks
Jyoti
[protected]

Aug 7, 2021

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

View replies

Samsung India Customer Care

from Chennai, Tamil Nadu

Jun 29, 2016

Verified Support

Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards
Samsung India Electronics Pvt Ltd

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Kangra, Himachal Pradesh, 176061

I want to purchase first hand note 4 but it is not even available anywhere in himachal pradesh.. I am a loyal customer of samsung.. This is how you treat your customers.. I desperately want to buy note 4... Please help.. There is not a single distributor of samsung himachal pradesh who can provide samsung note 4.. Please contact all your centres and please make note 4 available to be purchased in himachal pradesh. Please help..

Aug 7, 2021

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

View replies

Samsung India Customer Care

from Chennai, Tamil Nadu

Jul 6, 2016

Verified Support

Dear Sir,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Lucknow, Uttar Pradesh, 226012

Hello.
Sir,
I purchased samsung galaxy s7 edge on 21st june 2016, 8:30 pm.
And on 11:00 pm the phone display stopped working.
Then i went to the dealer next day with my phone and told him then he told go to service center. Then i went to service center they gave me an excuse the seal of the phone packing was not available at the service center. Then they told i have to wait till saturday. Then when i called the gm of halwasia branch samsung service center. She told i'll get my phone on tuesday.
And when i called today. Then she told tomorrow evening.
I was fedup and don't have that much of patience.
Samsung policy is if the phone stops working within a week the company replaces the phone straight away. And i have made so much complaints regarding the phone. No one is responding.
And when i called today and told i cant wait till tomorrow. And i'll file a legal notice against the company n the dealer. She said what ever you feel like. And said ok. Do it.
The fault is of company not mine then why should i suffer.
If the phone didn't last for more than 3 hours how a customer can get confidence to again use such a phone.
I want my money back.
Because its too late, or give me compensation.
For this poor product.
Its been a week i paid 54, 000rs last tuesday and samsung have no worries.
They believe like let the customer suffer.
Today iam really fed up with the gm of samsung service center. Halwasia branch, lucknow.
They way she reacted to my condition.
She was so relax that nothing has happened.
Please do whats best for me.
I need a refund or need compensation for such bad behavior of that gm.
And the poor service from samsung.
The fault was in their product,
They don't have seal to pack the phone again.
The dealer got the money.
Why should i suffer.
Give me my money with comenstaion or phone with compensation.
Aneesh dutt
+91 [protected]
Lucknow.India

Samsung India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 641018

Dear Sir/Madam,

Place:Coimbatore, Tamilnadu, India

REFERENCE NUMBER:[protected]

I have brought an new phone on 2014 and its warrenty is over, extended warrenty is there.I have visted the service center more than 20 times and talked to manager 10 times, till now no good solution to my handset.I have raised the complain through mail to the main head office(Korea), till now the response was not good and the solution too.The corporate office in india has contacted me and he is also not providing good solution till now.This all has been More than 5 MONTHS till now no good solution.They made me visited more than 20 times to the service center and the customer care is there to play with us.Customer care is to satisfy the customer but here it is not.People are suffering from this all and no one is reporting to take action.

I thought the problem has solved and I have withdrawl the case but here again I am not satisfied with the samsung solution.I have attached the proof of the video(date along with time).I have shown this video that without sim card and the memory card, the phone is getting error.I want to go along with this case and not to close or withdrawl..

I have shown this video to the ashok(manager of service centre) and the proof is true is accepted by the engineer and manager(verification of date and time of the video).

I have given more time to solve and again its not possible to provide any more time.

I cant provide my handset again for verification.I want to know whether the samsung is wasting my precious time...I please recommend you to take action upon this by giving refund or replacement of the handset.

Samsung India customer support has been notified about the posted complaint.

View replies

S

srhari023

Jun 28, 2016

I have an isuue in my phone for 5 months.I have changed the motherboard an the touch but also the probem exists.I have contacted customer service center more than 100 times and till now i didnt get any good solution.

Customer Service Center in Coimbatore(India)
I have given my handset more than 100 times to get good solution but till now they are helpless.They are not providing any good solution to me till now.
I have spoken to manager more than 10 times, he is also helpless

Customer care in Chennai(india)
I have requested many times to transfer the call to supervisor but the supervisor is busy for 24 hours and they have said to me to wait for 4 hours for the supervisor call back and waited for 24 hours till no response.This has happened more than 5 times.
POOR CUSTOMER SERVICE AND CUSTOMER CARE

customer care:The main use of the customer care is to satisfy the customer needs but here it is not like that.

I please request to you to take action upon this ( CUSTOMER SERVICE AND CUSTOMER CARE ) and to do needfull.

This is an important news, which the samsung should ensure that the customer satisfaction is poor in india and to change that all members in both(CUSTOMER SERVICE AND CUSTOMER CARE) to come to the highest position as soon as possible.Please take action upon this, if it is not then the name of the samsung will be back down.

NOTE:THE CUSTOMER CARE AND CUSTOMER CENTER(ASHOK) HAS SAID NONE ARE THERE ABOVE HIM, BUT NOW THE COPORATE OFFICER IS CALLING WHEN I SEND AN MAIL REGARDING THE ISSUE OF THE HANDSET.
WHY THESE KIND OF SAYING TO THE CUSTOMERS AND MAKING US FOOL...

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Valsad, Gujarat, 396185

Website: www.grahaksurksha.com

Dear sir
maine new saumsumg galaxy j7 kharida tha aur 10 din bhi nahi chala wo dammage piece tha jab mane ise sumsung care vapi me diya to wo 4, 5 din bol ke mujhe 10 dino se chakkar marva rahe he our mobile bhi bana kar nahi de rahe mujhe 10 din se pareshan kar diya hai sir please meri help kijiye mujhe mobile change karva dijiye please….aap jaldi action lijiye nahi to mujhe grahak surksha me complaint karni padegi…
purchase date – 06-06-16
IMEI No. – [protected]
repir date – 20-06-16
work order no.- 3525
samsung care add – mobicare, girnar khushboo plaza, 1st floor, shop no.41/42, nr.vishal megamart circle, gunjan gidc, vapi[protected]
grahak surksha refrence no. – 702189dear sir
maine new saumsumg galaxy j7 kharida tha aur 10 din bhi nahi chala wo dammage piece tha jab mane ise sumsung care vapi me diya to wo 4, 5 din bol ke mujhe 10 dino se chakkar marva rahe he our mobile bhi bana kar nahi de rahe mujhe 10 din se pareshan kar diya hai sir please meri help kijiye mujhe mobile change karva dijiye please….aap jaldi action lijiye nahi to mujhe grahak surksha me complaint karni padegi…
purchase date – 06-06-16
IMEI No. – [protected]
repir date – 20-06-16
work order no.- 3525
samsung care add – mobicare, girnar khushboo plaza, 1st floor, shop no.41/42, nr.vishal megamart circle, gunjan gidc, vapi[protected]
grahak surksha refrence no. – 702189
mo.no.[protected]

Aug 7, 2021

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

View replies

Samsung India Customer Care

from Chennai, Tamil Nadu

Jul 6, 2016

Verified Support

Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is resolved if any support required you may contact us on customer care number[protected].

Thanking and assuring you our best services always.

Best Regards
Samsung India Electronics Pvt Ltd

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra, 400706

Website: www.bookmyoffer.com

16000 mha power bank not warking return oder no. [protected] . call back u [protected] mahesh patel

View replies

Samsung India Customer Care

from Chennai, Tamil Nadu

Jul 27, 2016

Verified Support

Dear Sir,

Greetings from Samsung.

After going through your concern, it seems that you have purchased the product from an online seller. Under this circumstance, we cannot take any responsibility of your dispute with the seller.

Thanks & Regards,
Customer Experience
Samsung India Electronics Pvt Ltd (SW Asia RHQ)

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Meerut, Uttar Pradesh, 250001

Website: www.consumercomplaints.in

Sir i am too time wisit service center. but display no. avivalbe .me agary hu mobile submit krne k leye but centre wale mobile submit nhe kr rhe hai j7 ki display short hai why ...

contact no. [protected]

Aug 7, 2021

Complaint marked as Resolved

View replies

Samsung India Customer Care

from Chennai, Tamil Nadu

Jul 27, 2016

Verified Support

Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards
Samsung India Electronics Pvt Ltd

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Thiruvananthapuram, Kerala

Order no[protected] of 14 jun 2016 and [protected] of 14 feb 2016. Service engineer contacted on 16 jun 2016 and estimated for rs 6000/-. He informed that the part will be changed within three or four days. Despite calling to your customer care no action taken by the service engineer. The same case was occurred during feb 2016. Your engineer did not reported to clear. Since four months lapsed, no action to repair the same.

Kindly look into the matter at the earliest.

Jul 4, 2016

Complaint marked as Resolved

Sir, complaint submitted on 28 Jun but still your service engineer visited. We have holding other three LED TV from your firm. Request take immediate action to resolve the issue.

Samsung India customer support has been notified about the posted complaint.

View replies

Samsung India Customer Care

from Chennai, Tamil Nadu

Jul 27, 2016

Verified Support

Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards
Samsung India Electronics Pvt Ltd

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 122001

I am using Samsung Galaxy J7 mobile from last few months, but few days back the one half of screen started blinking, which was under warranty. I go to samsung service center on Friday (24th of June, 2016) and talked with the executive and engineers there. They told me that we have to check it whether the product is broken or not, if broken there would be no warranty and if not broken the product is under warranty. After checking my phone for 3 and half hours. They told me the product is not broken and is under warranty. And also they told me that we does not have the display (LCD) of the Screen and is repaired on Tuesday(28th of June, 2016), but on saturday evening they again call me and told me the product is broken, I am not understanding if product is broken why they don't told me at the time when they Checked my handset in front of me. And why they checked it on Saturday evening if the replacement for LCD was not there. On sunday afternoon i visited to samsung service center, they told me that we will replace it under warranty, but now on tuesday, they are again making the ways and getting escape from replacing the product. Please help.

Samsung India customer support has been notified about the posted complaint.

View replies

K

koteswara

from Hyderabad, Telangana

Jul 25, 2016

I too facing same screen flickering issue for J7 mobile . I had went to Samsung service center on jul2nd and they informed that it is due to LCD display issue, we will make order for LCD and intimate you with in one week, as there is no responses from the Samsung service center I had followed multiple times over toll free number and to service center and then informed me to submit the mobile on 17th. I did not understand why they have not took the mobile in first attempt.

And still my problem is not resolved and waiting for the call from service center.

I request all my friends and family members to don't buy Samsung products as the service is very worst.

0 rating should also be added

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 600091

Dear Team,

I'm writing this email to let you know the issue after buying a new fridge from your store. Yesterday I booked a Samsung single door fridge an I was told it will be delivered to my address today. I received the fridge today (10-Jun-2016 at 5:15 PM).

I'm very much disappointment to see there is a dent on the door. I immediately called your store an informed them about this issue. They told me to call back tomorrow morning by 11:00 AM. I would request you to take back the fridge and deliver me defect less product.

Hope for your positive response.

Regards,
Tamilmadhi

Samsung India customer support has been notified about the posted complaint.

View replies

Samsung India Customer Care

from Chennai, Tamil Nadu

Jul 7, 2016

Verified Support

Dear Sir,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience team
Samsung India Electronics Pvt Ltd (SW Asia RHQ)

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Rajkot, Gujarat, 360490

Am hares from upleta rajkot dis. Gujarat.
I am ex. Army person. I have purchased samsung rafigrater from samsung dealer (Safron trade link) through defence canteen store depot ahmedabad. Samsug dealer sent the product through hh roadways from ahm to upleta. When i went to receive my product at transport office, i was socked. Product was damaged so i refuced to receive product and i talked with dealer. Dealer said dont worry i will send another product to you within two days. After 2 days i called him, he said i will send after a weak, again i called after a weak he said i will send it on 20 th of this month. I called him on 20 th he said dont call me again and again you will get product after a month. He said do whatever you want to do, if you call me again i will not givw the product. I was visited dealer office more than two times. He said go to consumer forum or go to the court or go to the police station. So now i am complaing it in consumer forum against samsung company and dealer.

I am vary vary disspointed. Samsung dealer is very rude peraon, every times he souting on me.

I am attaching photos, transport lr copy, bill copy. Pls find the attachment.

I will wait for your reaponce.

Thanks

Samsung India customer support has been notified about the posted complaint.

View replies

Samsung India Customer Care

from Chennai, Tamil Nadu

Jul 7, 2016

Verified Support

Dear Sir,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience team
Samsung India Electronics Pvt Ltd (SW Asia RHQ)

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 410206

Website: consumer complaints

Perennial problem in power supply board on samsung lcd tv

I had bought samsung 40 inch lcd in 2010, model no la40b530p7rmxl. It is been six years now. And in six years we have changed the power supply board twice. First time on 5/06/2013 (Complain no [protected]) and second time on 9/03/2016 i. E three months back and the complain no was [protected]...In two years, i have spent 14, 000/- for the replacement of new power supply board.

The biggest disappointment is when i called up (25th june) in the service centre advika services (Koparkhairane, navi mumbai - 400709- who had installed the power supply board last time) to complain about the issue, what i had observed on 24th night that there was some burning smell coming out inside the tv. The service representative mr manish told me that the power supply board has be changed again in case there is a problem and since the warranty period is for three months i. E on 9th june it has got over as per the records.. Hence the funny part is, again i will have to shell out money to buy a new power supply boar which is completely unjustified as i have just completed three months to change the board and to pay again for new board is no from my side... Further, when i asked him about the perennial issue he said there might be a voltage problem... Which is completely untrue because if that would have been the case than every body in my building could have faced the same problem. I and my friend had bought lcd at the same time and he stays in the same building. He is using panasonic lcd for last six years with no problem. Not only him, every body in the building using lcd or led but they have not faced any issue. Very very unprofessional approach by the service representative of samsung.

How is this possible when i have got my power supply board replaced three months back and again i have been asked to replace the same at 7, 000/- price. However, i already have borne 14, 000/- in the last two replacement.

Company like samsung who has build brand equity over the years should think about this issue seriously. Please let me know how to escalate this at the ceo level as i want to take it this time at the management level in india.

I am requesting this to expedite this and take an immediate action to resolve this asap.

Regards,

Amit saha,
[protected]

Aug 6, 2021

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

View replies

Samsung India Customer Care

from Chennai, Tamil Nadu

Jul 7, 2016

Verified Support

Dear Customer,

Greetings from Samsung.

With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided. However if you are still facing some problem in the product performance, we request you to share the details of the same. Our customer service team will shortly get in touch with you for providing resolution to your concern Thanking and assuring you our best services always.

Best Regards
Samsung India Electronics Pvt Ltd

Reply

Helpful

1 other people found this review helpful

1 found this helpful

1 Comment

Post your Comment

Comment Guidelines

Address: Bangalore, Karnataka, 560017

Hello Sir's,

I was using APPLE for last many years and unfortunately this Saturday 25th June, I decided to move on to Samsung and I bought Samsung A7 2016 Handset and i noticed that there is manufacturing defect on the Handset and We all have clearly seen the gap at front top of the screen and metal body. But Nobody is accepting it and providing the DOA. Also I wasted my whole day today and missed to attend my office just because i am outside along with Samsung since morning 11 O'clock and at the end of the day I get nothing.Please find attached images where you can clearly see it is a actual manufacturing defect.

Samsung India customer support has been notified about the posted complaint.

View replies

Samsung India Customer Care

from Chennai, Tamil Nadu

Jul 7, 2016

Verified Support

Dear Sir,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience team

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Thrissur, Kerala, 680519

Hello,

I don't know where to start - i have owned several galaxy devices from galaxy y to galaxy s6 edge (Current device). And samsung fails me every single time.

I'm mainly writing this email to share such bad service from samsung thrissur service center. I'm sure there are lot of customers who had the same experience here. This service center is vandalizing the good name of samsung.

Main complaints :

1.Inefficient staffs and manager : i visited 4 times for my screen replacement of s6 edge and spend more than 6 hours just waiting at the service center and 4 hours traveling there. Today, they told me they will repair and give my device at 1 pm, but when i came they haven't touched my phone and said to wait additional 4 hours.

2. They failed to repair my device properly - i can hear something moving in the device. When i complained to the manager of the center, he said, "its normal, its the camera shaking, no big deal "
Request number : [protected]

3. There are two lady staffs there, when 25 customers are waiting, these two gossip, chat and laugh and behave in a relaxed way. They are highly inefficient. There are 2 or 3 employees who handle 25 waiting customers. Average waiting time is 1 to 1.5 hour every time you visit the center.

4. There is no information displayed on how to escalate complaints about the service center. Today another customer was shouting at them because of the harassment from the service center people. These are common people who don't know how to voice their complaints through proper channel.
The manager libin raj - just don't care.

Please treat this at high priority and take stringent action against samsung thrissur service center.

Regards,

Samsung India customer support has been notified about the posted complaint.

View replies

Samsung India Customer Care

from Chennai, Tamil Nadu

Jul 7, 2016

Verified Support

Dear Customer,
Greetings from Samsung.
With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided. However if you are still facing some problem in the product performance, we request you to share the details of the same. Our customer service team will shortly get in touch with you for providing resolution to your concern Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

Reply

R

rafz

Jul 7, 2016

What resolution you have provided?
I haven't heard back since i registered a complaint against the service center. Its been more than 7 days.

I spend 50000Rs buying this phone, 11000 repairing it, but according to Samsung, its fine to phone parts to shake inside.

We are not your puppets

Again, what actions did you take against the service center

Reply

Samsung India Customer Care

from Chennai, Tamil Nadu

Jul 7, 2016

Verified Support

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards
Samsung India Electronics Pvt Ltd

Reply

Helpful

Found this helpful?

3 Comments

Post your Comment

Comment Guidelines

Address: Barabanki, Uttar Pradesh, 212601

Website: www.samsung.com/in/support/category/homeappliance/refrigerator

I am one of the many consumers of Samsung who has taken a pledge not to purchase Samsung products anymore. My fridge is having cooling problems for over 6 months. I reached customer care almost 2 months back and reported it but no resolution. After few days I again reached customer care to log a case which they did and provided a case number and engineer name and number given below. But no one visited or called for weeks. I again called number of times and everytime they say it has been escalated and considered on priority and putting your logs and some will call you back and blah blah blah. I am highly frustrated by your team. Every time I call I receive an engineer name and number over sms who is never reachable. Another engineer came last tuesday and said he will come back again but never returned and is neither picking my calls.Below are the few tickets I received over SMS. The contact number of engineer I received over and over again is [protected] by the name Ashish.

[protected]
[protected]
[protected]
[protected]

Samsung India customer support has been notified about the posted complaint.

View replies

Samsung India Customer Care

from Chennai, Tamil Nadu

Jul 7, 2016

Verified Support

Dear Customer,
Greetings from Samsung.
With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided. However if you are still facing some problem in the product performance, we request you to share the details of the same. Our customer service team will shortly get in touch with you for providing resolution to your concern Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Thane, Maharashtra, 400601

Website: www.samsung.com/in/consumer/mobile-devices/smartphones/galaxy-a/SM-A700FZKDINS

Phone : Samsung A7 Gold
I bought Samsung A7 11 months back, which is still under warranty. All on a sudden it started showing display issue. As the phone was still under warranty, I took this to Samsung Service Center, Hariniwas Circle, Thane. They heated up the mobile and tried to open the screen with two round plug-like tool. It cracked the sceen entirely in two big circles, with additional cracks. Please note that there were no damage before this test and not even any scratch on the screen.

Now entire blame game started. They said the screen was cracked due to internal damage. Thus they cannot provide the warranty, rather I have to pay 8, 200 Rs for a new LCD !!

My question:

1. Is this the way to prove that there is internal damage - by cracking the screen? Give me a brand new phone, I will follow the same method and will show how to crack the screen
2. You are providing warranty to LCD based on their luck (mostly the customer will be un lucky) - whether his screen breaks while opening or not!!
3. Which is that technology you have, where you are saying internal damage occurred due to physicall fall/press (though it has not occurred in my case), but there is no scratch or breakage found on the screen!!

This is clear cheating from Samsung to deny the warranty. I argued with them with logical facts, as well as called the customer care with my complaint. All are going to deaf ears. Samsung is no way going to provide warranty - they will find some excuse and will say that there is physical damage to your phone.

Only way left for me is to approach consumer court, which I am planning to do in next couple of days.

Samsung India customer support has been notified about the posted complaint.

View replies

M

mssuhail

from Mumbai, Maharashtra

Jun 29, 2016

Yet no response from Samsung!!

Reply

Samsung India Customer Care

from Chennai, Tamil Nadu

Jul 7, 2016

Verified Support

Dear Sir,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience team
Samsung India Electronics Pvt Ltd (SW Asia RHQ)

Reply

M

mssuhail

from Mumbai, Maharashtra

Jul 23, 2016

I have already raised a case in consumer court. Waiting for the outcome

Reply

M

mssuhail

from Mumbai, Maharashtra

Jul 24, 2016

Samsung contacted me, and I shared them my details. Tired of explaining them same thing and how stupid their reasoning is for not providing the warranty. But again I got an e-mail from Samsung. See below with my comments

"Greetings!
It is our best endeavor to provide you with impeccable product experience at Samsung. Our products pass through rigorous quality checks which are globally recognized; therefore, Samsung products stand out as best as compared to other products in the same category."
ME: You start with lies. None of my Samsung phones lasted for more than 2 years, where as my iPhone 4s has no issues even after 5 years. iPhone 6s plus is quite amazing.

"Having said that, we always believe that our customers are the best judge and may help with improving our products. Therefore, we take every feedback with an assurance of improvement with every passing day.
The feedback shared by you regarding the product quality is appreciated. We would like to mention that Samsung provides a free of cost repair process in the product warranty period to ensure equated performance of your product to your satisfaction. Once a product develops a fault, it is resolved through the warranty provided with the product which you can avail at any of our certified centers by our expert engineers. This warranty is considered void if the product is tampered within the warranty period or due to improper usage."
ME: But you said clearly that my phone has no visible scratches or damages ?? Still no warranty provided.

"The warranty can not be considered in any of the above mentioned cases as Samsung follows global quality, testing and repair procedures which can not be matched by any third party repair center. This is in line with the terms and conditions mentioned in our warranty card provided with every product at the time of sale. In this case, the consumer has to bear the expenses of the repair as once the product is tampered with, Samsung can not assure the equated performance of the same product."
ME: Do you mean that as you keep best quality, your products will not be having any issues in the first year?

"We hope that you will appreciate the fact that we want to give you the best resolution; therefore, we request you to bare with our efforts to serve you better by allowing us to repair your unit on a chargeable basis.
In conclusion, based on our discussion, we would not be able to cater your request for discounted / free of cost repair of your product.
Rest assured that we are taking all possible measures to ensure resolution in shortest possible time to your utmost satisfaction.
We value your relationship with Samsung and assure you of our best services, always."
ME: You broke my screen. Then denied warranty. What trust I can have with you now? I knew quality of the samsung phones are bad. Now realized that their approach towards customer is worst.

Still my question is not answered: Breaking my phone screen: Is this only test from you to show that my phone had internal damage? Give me a brand new phone. I can break that screen. Lame excuse from your side, Shame on you SAMSUNG.

I will not revoke my complaint filed in the court.

Samsung India Complaints & Reviews

File a complaint to Samsung India

Samsung India reviews & complaints page 510

Serious issues in using samsung z3 smartphone.

Post your Comment

Samsung bluetooth device

Post your Comment

Mobile phone gt-s5282

Post your Comment

Samsung fully automatic washing machine - no response from the service engineer

Post your Comment

Microwave is not working, raised complained 1 month back.

Post your Comment

Samsung note 4

Post your Comment

Samsung s7 edge not even last for 3 hours

Post your Comment

Mobile phone

Post your Comment

They are give dammage piece

Post your Comment

Power bank not working

Post your Comment

J7

Post your Comment

Non attendance of complaints timely no response from service engineer.

Post your Comment

I purchased samsung j7 mobile 8 months back

Post your Comment

Fridge door has a dent

Post your Comment

Refrigerator

Post your Comment

Perennial problem in power supply board on samsung lcd tv

Post your Comment

Manufacturing defect on samsung handset bought 2 days back but service center denied to replace/refund

Post your Comment

Bad customer service - samsung thrissur

Post your Comment

Double door refrigerator

Post your Comment

Denied warranty for mobile phone

Post your Comment

Related businesses