Samsung India Complaints & Reviews

I have purchase my samsung ac in -20.4.16 model no-ar18je3hatp, 036bppdg201416 after installing my ac i have getting problem but there is no response from samsung service center also i have been complain to company also by live chat but there is no any kind of response.
So kindly look into this matter and do the needful.


Regardss,
Dipika bhatia.

#+91 [protected]

I have puchased a galaxy tab s2 on 11.06.16 from surya vistacom pvt ltd, 21 park street, kolkata - 700016. From the first day my usb port was not working. I went two to three times to the showroom but problem not solved. Ultimately they advised me to go to your service center. They also assure that some technician will call me and pick up my mobile from my office address. That is also not done. Thus i went personally to your 12, loud street service center on 29.06.16. There your technician checked my devise and told me that devise is not ok. I have to keep it with them. I also done that.

I asked them when i will get my tab? They told me to call them in [protected].

I have purchased this tab by rs. 38, 500/- on 11.06.16. I am very much upset about your service. I don't know whether you consider this amount big or small. But it is very big for me.

I want my tab by today itself otherwise i will take the matter to higher lebel for further actions.

Pl look into this matter and do the needful.

I purchased by Samsung powerbank 25000mah in book my offer .this product order no is[protected] but its not working and its fake product .I am compliant the customer care but not respond many times I am calling but no action so I will goto consumers Court .I will wait 3 day. [protected] this is my phone number

Hello my name is nikhil kumar,
I have purchased one mobile handset samsung j2 in jan 2016.
The handset was working fine but one day suddenly the handset's lcd got completely black by itself.
I went to the samsung customer care in ghaziabad (U. P.) then they guys checked my handset and said that sir it will take maximum 1 hour to check the internal problem. I said that ok that is not a big deal.
After 1 hour one mam told me that dear sir, you handset's lcd got damaged and it will not get fix under warranty because it has got damages and if you want to fix it then it will cost you rs. 4400/-.
I said her that mam there is no single scratch on my handset's lcd and there is no external impact then how you can say that i have been damaged the lcd of phone.
This all has been happened by itself. I need to get if fixed under warranty because my phone is under warranty. This is not my fault why this lcd has got damage. I have just put my phone on table and then i did see it after some time it was black.

My point is that when my phone is under warranty for entire 1 year and there is no external damages then why should i have to pay for this damage.
Please i request you people please help me to post this post at the ceo level of samsung india pvt. Ltd so that they gentleman can get understand what problems their customers are facing in the market.

Thanks and best reagrds,

Nikhil kumar

I purchased the samsung galaxy tab 4 t231 tablet (Black, 8 gb).+ 6 months manufacturer warranty in 10th june 2016, from ebay.In, but the tablet is not functioning from the very begining, that means it is not getting switched on & the display is not functioning. This information i already given to ebay.In earlier through mails & more than one time phone calls & also made claim regarding this problem. They are not doing anything regarding the refund.
Ebay.In is telling me to contact with seller. The seller is denying to help me & telling to go to the samsung service centre, the service centre is not accepting the product to repair. They are saying the product is pre purchased in 13 th march 2016 (I, e refurbished) & date of delivery is not written on the bill.
The product has 6 months manufacturer warranty. So i could not understand why samsung service centre is denying to repair it. This is against the rule. Please do something.

The imei number of the tablet is - 352405/06/083464/0
Serial no is - rf2f607k23l

I have been using samsung z3 for almost one year from the date of purchase but still they have not yet developed any video calling app or the popular apps that run on android or other softwares. Acl supports only very few apps that were available on tizen store.
These may be some small issues but the phone gets hanged off often eventhough i have installed a very few apps in it. Even though i have made live chats many times the have not resolved this issue.
O either grant me some access to change my os to android from tizen else this issue will be moved to the court,

I have bought a smart watch and bluetooth booked on 20.06.2016 Order No MUN24914. Invoice No JWH[protected]. I have received the product on 24.06.2016. Shipment No.[protected]. the smart watch was good but the Bluethooth device is not working. so please replace the product as early as possible.

For details plz contact:- [protected]
E-Mail:- [protected]@gmail.com

Dear sir
I am using mobile set no. Galaxy samsung gt-s5282 since last two years. Due to technical problem regarding the updation and intallment of applications, i have asked to customer care representaives to sort out the problem. They have registered problem and advised to visit near by customer service centre. Therefore i have visited service centre at agarim technologies, a-29, opp ram krishna math, nirala nagar lucknow-uttar pradesh. But they failed to solve the problem even i have paid rs. 650 charges prescribed in bill no. 2937. I have visited 4 times but always they are not in a position to solve the problems and the same problem persist in the hand set. Iam very worried and tentionised.
Therefore you are requested to solve the problem if not then i have a option to file a case in the customer forum court.

Thank you

With regards
Dr. Tosib alam
Gids, aliganj sector o lucknow
Mob. No-[protected]

I have purchased one samsung fully automatic washing machine from pilathara, kannur dist., kerala on 25.06.2016. The same i was purchased with an intention to use immediately... The shop people told me that service engineer will come to my site and install the same and give demo and till such time i have to wait.
Immediately i have received a message from vk-samccc in my mobile stating 'thank u for contacting samsung. Your request is registered with ref no. [protected] and further one more sms stating that service engineer saneesh, mob no. [protected] has been assigned against order no. [protected]. No one has contacted me further. When i tried to contact the said mobile no. No response. Now how long i have to wait for installation and demo.

Uresh kumar ([protected])

Hi team,

Customer id : [protected]
I had purchased a microwave 7 month back. My usage is very less. Like using 1 or 2 times in a month. But in this 7 month i have raised complained 4 times because sometime power button is not working or auto power off button is happening. Service engg came replaced some part also. This time raised complained also 1 month back but no resolution. I told them if you are changing some part then please replace and give me new item.. But the root cause they are telling because of cockroach. So team not accepting the blame that product is not good. Which upset to me. Please solve the issue. Otherwise i will go to the shop where i have purchased and return them and raised a consumer case. Whenever i am calling to customer care always they are raising new complain. No idea what is going on. I want a reply very soon.

Thanks
Jyoti
[protected]

I want to purchase first hand note 4 but it is not even available anywhere in himachal pradesh.. I am a loyal customer of samsung.. This is how you treat your customers.. I desperately want to buy note 4... Please help.. There is not a single distributor of samsung himachal pradesh who can provide samsung note 4.. Please contact all your centres and please make note 4 available to be purchased in himachal pradesh. Please help..

Hello.
Sir,
I purchased samsung galaxy s7 edge on 21st june 2016, 8:30 pm.
And on 11:00 pm the phone display stopped working.
Then i went to the dealer next day with my phone and told him then he told go to service center. Then i went to service center they gave me an excuse the seal of the phone packing was not available at the service center. Then they told i have to wait till saturday. Then when i called the gm of halwasia branch samsung service center. She told i'll get my phone on tuesday.
And when i called today. Then she told tomorrow evening.
I was fedup and don't have that much of patience.
Samsung policy is if the phone stops working within a week the company replaces the phone straight away. And i have made so much complaints regarding the phone. No one is responding.
And when i called today and told i cant wait till tomorrow. And i'll file a legal notice against the company n the dealer. She said what ever you feel like. And said ok. Do it.
The fault is of company not mine then why should i suffer.
If the phone didn't last for more than 3 hours how a customer can get confidence to again use such a phone.
I want my money back.
Because its too late, or give me compensation.
For this poor product.
Its been a week i paid 54, 000rs last tuesday and samsung have no worries.
They believe like let the customer suffer.
Today iam really fed up with the gm of samsung service center. Halwasia branch, lucknow.
They way she reacted to my condition.
She was so relax that nothing has happened.
Please do whats best for me.
I need a refund or need compensation for such bad behavior of that gm.
And the poor service from samsung.
The fault was in their product,
They don't have seal to pack the phone again.
The dealer got the money.
Why should i suffer.
Give me my money with comenstaion or phone with compensation.
Aneesh dutt
+91 [protected]
Lucknow.India

Dear Sir/Madam,

Place:Coimbatore, Tamilnadu, India

REFERENCE NUMBER:[protected]

I have brought an new phone on 2014 and its warrenty is over, extended warrenty is there.I have visted the service center more than 20 times and talked to manager 10 times, till now no good solution to my handset.I have raised the complain through mail to the main head office(Korea), till now the response was not good and the solution too.The corporate office in india has contacted me and he is also not providing good solution till now.This all has been More than 5 MONTHS till now no good solution.They made me visited more than 20 times to the service center and the customer care is there to play with us.Customer care is to satisfy the customer but here it is not.People are suffering from this all and no one is reporting to take action.

I thought the problem has solved and I have withdrawl the case but here again I am not satisfied with the samsung solution.I have attached the proof of the video(date along with time).I have shown this video that without sim card and the memory card, the phone is getting error.I want to go along with this case and not to close or withdrawl..

I have shown this video to the ashok(manager of service centre) and the proof is true is accepted by the engineer and manager(verification of date and time of the video).

I have given more time to solve and again its not possible to provide any more time.

I cant provide my handset again for verification.I want to know whether the samsung is wasting my precious time...I please recommend you to take action upon this by giving refund or replacement of the handset.

Dear sir
maine new saumsumg galaxy j7 kharida tha aur 10 din bhi nahi chala wo dammage piece tha jab mane ise sumsung care vapi me diya to wo 4, 5 din bol ke mujhe 10 dino se chakkar marva rahe he our mobile bhi bana kar nahi de rahe mujhe 10 din se pareshan kar diya hai sir please meri help kijiye mujhe mobile change karva dijiye please….aap jaldi action lijiye nahi to mujhe grahak surksha me complaint karni padegi…
purchase date – 06-06-16
IMEI No. – [protected]
repir date – 20-06-16
work order no.- 3525
samsung care add – mobicare, girnar khushboo plaza, 1st floor, shop no.41/42, nr.vishal megamart circle, gunjan gidc, vapi[protected]
grahak surksha refrence no. – 702189dear sir
maine new saumsumg galaxy j7 kharida tha aur 10 din bhi nahi chala wo dammage piece tha jab mane ise sumsung care vapi me diya to wo 4, 5 din bol ke mujhe 10 dino se chakkar marva rahe he our mobile bhi bana kar nahi de rahe mujhe 10 din se pareshan kar diya hai sir please meri help kijiye mujhe mobile change karva dijiye please….aap jaldi action lijiye nahi to mujhe grahak surksha me complaint karni padegi…
purchase date – 06-06-16
IMEI No. – [protected]
repir date – 20-06-16
work order no.- 3525
samsung care add – mobicare, girnar khushboo plaza, 1st floor, shop no.41/42, nr.vishal megamart circle, gunjan gidc, vapi[protected]
grahak surksha refrence no. – 702189
mo.no.[protected]

16000 mha power bank not warking return oder no. [protected] . call back u [protected] mahesh patel

Sir i am too time wisit service center. but display no. avivalbe .me agary hu mobile submit krne k leye but centre wale mobile submit nhe kr rhe hai j7 ki display short hai why ...

contact no. [protected]

Order no[protected] of 14 jun 2016 and [protected] of 14 feb 2016. Service engineer contacted on 16 jun 2016 and estimated for rs 6000/-. He informed that the part will be changed within three or four days. Despite calling to your customer care no action taken by the service engineer. The same case was occurred during feb 2016. Your engineer did not reported to clear. Since four months lapsed, no action to repair the same.

Kindly look into the matter at the earliest.

I am using Samsung Galaxy J7 mobile from last few months, but few days back the one half of screen started blinking, which was under warranty. I go to samsung service center on Friday (24th of June, 2016) and talked with the executive and engineers there. They told me that we have to check it whether the product is broken or not, if broken there would be no warranty and if not broken the product is under warranty. After checking my phone for 3 and half hours. They told me the product is not broken and is under warranty. And also they told me that we does not have the display (LCD) of the Screen and is repaired on Tuesday(28th of June, 2016), but on saturday evening they again call me and told me the product is broken, I am not understanding if product is broken why they don't told me at the time when they Checked my handset in front of me. And why they checked it on Saturday evening if the replacement for LCD was not there. On sunday afternoon i visited to samsung service center, they told me that we will replace it under warranty, but now on tuesday, they are again making the ways and getting escape from replacing the product. Please help.

Dear Team,

I'm writing this email to let you know the issue after buying a new fridge from your store. Yesterday I booked a Samsung single door fridge an I was told it will be delivered to my address today. I received the fridge today (10-Jun-2016 at 5:15 PM).

I'm very much disappointment to see there is a dent on the door. I immediately called your store an informed them about this issue. They told me to call back tomorrow morning by 11:00 AM. I would request you to take back the fridge and deliver me defect less product.

Hope for your positive response.

Regards,
Tamilmadhi

Am hares from upleta rajkot dis. Gujarat.
I am ex. Army person. I have purchased samsung rafigrater from samsung dealer (Safron trade link) through defence canteen store depot ahmedabad. Samsug dealer sent the product through hh roadways from ahm to upleta. When i went to receive my product at transport office, i was socked. Product was damaged so i refuced to receive product and i talked with dealer. Dealer said dont worry i will send another product to you within two days. After 2 days i called him, he said i will send after a weak, again i called after a weak he said i will send it on 20 th of this month. I called him on 20 th he said dont call me again and again you will get product after a month. He said do whatever you want to do, if you call me again i will not givw the product. I was visited dealer office more than two times. He said go to consumer forum or go to the court or go to the police station. So now i am complaing it in consumer forum against samsung company and dealer.

I am vary vary disspointed. Samsung dealer is very rude peraon, every times he souting on me.

I am attaching photos, transport lr copy, bill copy. Pls find the attachment.

I will wait for your reaponce.

Thanks