Samsung India Complaints & Reviews

I purchased a refrigerator rr2315tcarx/tl in 2014 using employee discount coupon as i am an employee of samsung.
Since i purchased the product, it is like a nightmare to me.In last 1.7 years this is the fifth time i am calling customer care to get it repaired.
Everytime they gave me the same reason that there is something with the gas and we have to refill it and charge me 1500 rs/-.

When the product was in warranty i asked them to replace the product as it was the third under warranty fridge was not working. I had a long chain of heated discussion with samsung service center guys (Outsourced to hcl) for the same but ended with no proper response.
Everytime i have to lose money to get this peice of in working state.

There could be 2 scenarios with the product:
1) either the product is irreparable
2) or service center guys are not doing their job properly.

In both cases i am losing money and time unnecessarily.

Please replace the product or repair it properly.

I had been purchased new samsung s6 16 gb phone after buying till 15 days otg was working, later when i upgraded to o.s 6.1 otg is not working at all, so please take necessary action against this and same problem facing lot of customers i got to know when i checked in internet and update the software and help the customers, otherwise u may loose lot of customers just bcoz of this reasons...

Dear complain board,

I pre ordered samsung s7 edge on flipkart dated 11th march, 2016. I received dated 20th march, 2016 and invoice date is 17th march, 2016. I ordered mobile with number [protected].

Also i activated my galaxy app with the same number and put in sim1 slot. While activation my galaxy app sim2 & sim2 both had working sim.
Sim 1 = [protected]
Sim 2 = [protected]

There is an offer running by samsung india to get free gear vr after registering my galaxy app. I followed the same procedure as said by samsung india. I am eligible to get free gear vr as samsung terms because i followed all steps.

Later i didn't get free gear vr redeem code so i contacted samsung telephonic customer and they said that sent and email to my. [protected]@samsung.com with proofs & screenshot. My galaxy response time is 7 working days. I sent email to my. [protected]@samsung.com dated april-20th, 2016 with all screenshot and original invoice sent by flipkart.


Customer care reference number = [protected]
Email reference number = [protected]

Till today i don't get any response from my galaxy email and when i contacted telephonic customer service, they say send mail to my. [protected]@samsung.com again and again..

I feel that samsung india cheated with fake offers.

Dear sir,

I bought a samsung inverter ac from reliance store palam vihar gurgaon cash memo no.[protected]. The product is always been defective and still in warranty. I have complained about this many times with reference: [protected], [protected], [protected], and [protected]. I am calling samsung customer care for last 2 months now and they have sent engineers who are unable to fix the problem. I have written samsung ceo office as well but still no results. Sir, i am working class man who has to feed a family as well. The engineer never turned up on promised time so i took 2-3 days off but still my problem is not resolved. I am feeling cheated as bought their highest ranged product and samsung unable to fulfill their promises moreover, if there are so many problem in 11 months so i believe their product quality is so cheap and not fit for an indian market.
When i called their contact center for my grievances they are unable to provide solution to my problem. When i asked for supervisor so their agent mentioned no one is available.
Now i plead for justice for traumatizing me and my family.

With regards
Abhishek tehlan

I am extremely disappointed to inform you that that made the mistake of buying a samsung galaxy s7 edge on march 12, 2016 through flipcart under the scheme to get a gear vr free alongwith the phone. The flipcart order number od[protected] dated march 12, 2016.

Now when i tried to get the gear vr, he has got a coupen (Code vr2303chcd59ppqy) in the my galaxy app for 50% discount on gear vr, as against 100% which on promised when we bought the phone.
I then called the samsung helpline number on my galaxy app at[protected] and was informed that there is an error made by the galaxy department and i should send an email to this e mail id.

Several reminders on facebook and twitter have fallen to deaf ears. After making many effort, was able to get through to samsung’s so called ceo’s office through email id and there has not been any response for last few weeks. I challenge anyone to find out any email id of any samsung personnel.

Both samsung and flipcart will tell you that they will call you and they expect the customer to be available whenever they call. When you ask them to correspond on email, they will not respond. Surprising isn’t it.

Now samsung has launched gear vr at rs. 990 with its galaxy phone which again is a sham and i am sure no one will get anything.

This is a huge mistake committed by samsung which is hurting your brand and image big time. Do you expect the customers to have so much time to keep chasing and writing emails for something that they are entitled to get. Can you not check internally and find out customers who paid and bought the phone during the scheme period irrespective of the channel and make sure that an appropriate discount coupen (100% of 50%) is provided to them. It is really surprising to see samsung carry out such a big blunder with its brand.

Earlier last month, i visited samsung retail shop at linking road, bandra (West) to get this sorted out and learnt that it was shop operated by a franschisee called ssk retail. The senior most person at the store named shahnawaz khan informed me that he was not able to help and advised me to write an email to samsung and flipcart. He also informed me that if we had bought the phone from the shop instead of flipcart, he would have resolved the issue. This is ridiculous. Is this is the case, then why is samsung selling the device through e comm channel.

I for sure am going to think twice before buying into any samsung product or promise henceforth. To top it all, i am told that it was a mistake (I) to buy on flipcart and not on ssk retail and (Ii) by samsung but i will have to write an email to make them realise that and get my due.

A highly irritated and aggrieved customer of samsung and flipcart.

Kuldeep

I had purchased a samsung smartphone i. E. “samsung note 3 neo” last year. This was purchased on the basis of the great goodwill of samsung mobile but it is very much unexpected and against the reputation of samsung. The said phone was very much troublesome for it’s poor network signal capturing/connectivity since it’s 1st use. The same was repeatedly handed over to your service center at vidyadhar nagar, jaipur and the set was retained at the service centre for a couple of days but result was zero, no network connectivity was improved. This fact was told to the head of service centre as well as the retailer from where this was purchased but every time only software was updated. The problem of poor network connectivity remained as it was. We had tried by changing the sim card etc. Also, we are using airtel sim cards and the same sims are working satisfactorily in other mobile sets like micromax, sony, lava etc. At the same place and location.
It is very much shameful for the company like samsung whose consumer is suffering very bad after spending rs 25000/- for a mobile phone like samsung i. E. So called worldwide efficient brand product.
I am lastly submitting with a hope, that the problem was looked into at the level o not beyond so called service centre and the same was sorted out at early as possible.
This set however was purchased in january 15 but the problem was existing since it’s purchase and reported to samsung care no [protected] time to time. I hope that samsung will go to the depth of the defective product issue and resolve the same at earliest to maintain their samsung’s name / goodwill and it’s customer satisfaction.

Vinod khinchi
A-167, tara nagar-a,
Saraswatipath,
Jhotwara, jaipur-302012

My wasing machine drain switch mistake and and water no out i purchase machine 4 year befor so machine is very good service and I am happy but when no out water I cheaking in the machine water drains with worng so u help me and send me drain switch send me ok u take u give me u hope u send me drain switch quicke and my problem sole ok send me switch quive

I was ordered this samsung power bank 16800 mah battery charger from bookmy offer site. This battery charger is not working properly. When it fully charged and connect mobile to charge it, this automatically discharge with in half an hour and donot charge tha mobile and i'm not getting the warrenty card with this product . What should i do, my money was waste to buy this product on this site . Reply as soon as possible .

I have purchased Samsung mobile ON 5 in your authorised showroom at Mettupalayam and yesterday I found that there is a complaint of a straight line found in the screen center and I have taken it to the same place but the owner is handling very rough and his mobile no is [protected] and his name is kumar and he asked us to take it to the service center at Coimbatore R S puram on Tuesday since due to holiday for election for replacement of new mobile

If that is the case we wouldn't have purchased Samsung

Kindly guide to replace the same

Regards
Uma Raghunath
[protected]
[protected]

I gave complaint on the New Refrigerator on 13th April But stll no one responding regarding the product. They sold fault Product from Pai Electronics, and they are telling will send technician tomorrow, I Contact customer care many time but till now no one will take any action on this issue. Finally One Technician came to my home and tell me that "the problem is in Compressor, so that the Refrigerator has to replaced with new one" for this the Seller told that tomorrow will send the new one but till now they are telling the same story and also demanding extra amount for delivery.

Dear concern
I have purchased Samsung phone model num SM-A710FZKFINS serial num RZ8H20BNR4H ([protected]) ON dated 13/5/2016. Within 2 hours I faced multiple problems in above handset like auto loudspeaker on, heating like burning, ringer problem, display problem etc etc. I feel cheated after purchase of this phone. Today I visited Samsung care at bathinda for replace the phone (return handling) but they refused for this. Kindly make it possible otherwise I am going to file a court case in consumer court against Samsung India for cheating and mentally haraashment. Do the needful as soon as possible.
kindly provide me mail id of country head of Samsung india Ltd.
Gurdeep Singh
[protected]

Dear concern
I have purchased Samsung phone model num SM-A710FZKFINS serial num RZ8H20BNR4H ([protected]) ON dated 13/5/2016. Within 2 hours I faced multiple problems in above handset like auto loudspeaker on, heating like burning, ringer problem, display problem etc etc. I feel cheated after purchase of this phone. Today I visited Samsung care at bathinda for replace the phone (return handling) but they refused for this. Kindly make it possible otherwise I am going to file a court case in consumer court against Samsung India for cheating and mentally haraashment. Do the needful as soon as possible.
Gurdeep Singh
[protected]
Bathinda 151001

I bought my Samsung Note 4 mobile on 24th or 25th Dec 2014 in Bangalore. Since then it was working fine until this Feb 2016 (one year warranty period expired).

Since Feb 2016, the mobile started getting slower day by day and even sometimes getting restarted without any reason. Sometimes it didn't even start. I had to pull out the battery and put it back to get it started.

I took my mobile to Samsung Mobile Service Centre in Kalewadi Phata, Pune (Prayag Services). On my first visit, they just told me that the power source needs to be replaced and there is no other issue with the mobile. So, I got it replaced by them and they charged me Rs. 2174. I got a warranty for the part for 3 months.

Later, just in 1 or 2 days my mobile started giving the same problem. Infact, this time more frequently it was getting restarted and it was getting in to downloading mode. So, I took my mobile to the same service centre. They kept my mobile for about 7 days (initially they said 1 day, later kept on extending the date). I had to leave the country for a week or 10 days due to some work and asked my friend to take the delivery of my phone. When he received my mobile, he found that the screen is damaged. But, they won't take the responsibility of this. Moreover, they say now the motherboard needs to be replaced and it costs my another 13000/- more.

This is completely unfair. First they replaced a part with a 3 months warranty and later they say motherboard is damaged. Moreover, they damaged my mobile screen( LCD Display). Now the mobile doesn't respond at all.

The staff is so irresponsible, especially OM (person working there).

Please help me get this issue resolved. I feel completely betrayed by the service centre.

Thank you in advance

Hi,

I purchased SAMSUNG I9060 NEW PLUS from Krishna Tele Store, Address: 188 kishan ganj market Old Rohtak Road, Delhi - 110007, My Invoice No.: 10930
Purchase Date: 17 May 2015.
2 Months back suddenly my phone Speaker stopped working. i am not able to hear voice when someone call me.
I raised a Complaint to samsung service store (C3/117, ashok vihar phase II): Date 4-4-2014. ( PFA copy ).
They are saying PBA burned and its not cover Warranty.
I have insurance also. please let me know how can i resolve this issue.

Is it not comes under warranty ? while i have insurance and warranty period. no one helping.

One of the worst and 3rd class services by Samsung home appliances. I am never goin to buy any of Samsung product at all. I bought Samsung hotblast microwave with ceramic coating., 6 months ago. initially there was a problem in cleaning the ceramic coating after cooking. it was difficult to remove the stains. when raised complain to the customer care ( which is like talk to ghosts who dont exist) they responded after several times and sent a technician. this man came took picture and left and was no response. later we came to know the case was closed by themselves saying it was consumer's mistake of handling the product. ... means, they dont have solution if ceramic coating gets dirty and stained. later a month, we had another problem due to power socket, suddenly product was not putting ON. when we raised complain of both stained ceramic and power off, they came and repaired only the power issue. ceramic coating was dirty. another tech guy came to clean the ceramic coat with some vinegar. 2 guys spent an hr to clean the ceramic coating nd managed to remove some of stains and left. after tha few days the oven was not used at all and few days later when i open to check the oven, there was big dent and deep scratch of the ceramic coating, which apparently happend by the service guys who came to clean. this ceramic coating has 10yrs warranty. and now when we complained about the damage done by their guys, they took our series of complains and never resonded at all. i would say, Samsung products all of them will soon its market in India with their worst third class customer car and response.

I registered a complaint for my AC on 11 May. Service order No.[protected].
I was told somebody will contact me within 24 hrs. So far no response. The contact No. given by you in the SMS [protected] is also not reachable. When contacted your toll free yesterday, response was "will be resolved as soon as possible". It is very vague answer and I wonder how soon? I am having 2 LG AC which was set right within 24 hrs. Very poor and irresponsible service and reply from Samsung

Hi

I already sent many mails and 5 reminder mails to samsung customer support and ceo desk but i m not getting any responsible reply.
I am really getting frustrated and i am losing my patience.
Kindly look in to this and solve my problem

Hello,

Samsung model : s6 edge

Service centre bill num : [protected]

Service centre : sjn electronics ([protected]),
258/1, first floor, coimbatore
641 044.
Imei : [protected]

My mobile num : +91 [protected]


Location : coimbatore


I purchased the above mentioned mobile phone on 23.04.2015.

After a while, front glass was broken accidentally and i took it to the service centre on 23.04.2016 and i asked for the warranty cover because i am a pre booked customer and i have one time screen replacement warranty. The executive (Ms. Loshini) in the sjn service centre responded that she will forward to q&a department regarding the warranty cover and assured me that i will get the warranty.

I noted that my status was lp customer in the system and they were convinced me for the extended warranty which comes around rs.3750.
O i am very sure that i am eligible for the warranty

But instead of informing me at the time of complaint, they informed me after 10 days they rejected it mentioning that i was few hours late for the warranty cover which is against contract. Every time when i contact service centre they are guiding me to call toll free number including local asm manikandan and service centre manager ashok.

Here i would like to mention few details.

After visiting service centre, i spoke to your customer care executives twice and i did not get a proper response. Even worse they replied that they don't know about the procedures in the samsung service centre. Ref num : [protected]


I look forward to your reply and a resolution to my problem.. Kindly do the needful


Regards
Ilango. C
[protected]


— forwarded message —
From: c ilango
Date: sat, may 14, 2016 at 10:27 am
Subject: fwd: re: warantee issue
To: support.[protected]@samsung.com, [protected]@sea. Samsung.com


Reminder 5

Hi,

It's been 22 days since i gave my mobile to your service center. From that day on wards i am fighting with you for my mobile's warranty. I don't know why it takes this long for you to resolve an issue.

I am getting response from you but it is not fulfilling my needs.

I need my mobile immediately and i will not pay the service charge for sure.

After sending all these mails and photocopies of my warranty and con calls, you could have easily come to a conclusion that i have all the right to claim the warranty.

I am really getting frustrated and i am losing my patience.

Kindly return my mobile with my problem resolved and without any charges.


Regards

Ilango. C
+91 [protected]
— forwarded message —
From: c ilango
Date: fri, may 13, 2016 at 7:47 pm
Subject: fwd: re: warantee issue
To: support.[protected]@samsung.com, [protected]@sea. Samsung.com


— forwarded message —
From: support india
Date: thu, may 12, 2016 at 5:34 pm
Subject: re: re: warantee issue
To: c ilango


Reminder 4


Dear customer,


Greetings from samsung!


Thank you for taking out time for sending this e-mail to samsung and making us aware of the concern.


We sincerely regret for the inconvenience caused to you.


In response to your email, we would like to inform you that regarding your concern a call back already arranged for you from our relevant department.In order to serve you in best possible manner concerned department will get in touch with you as soon as possible.


We seek your patience and valuable support in order to serve you at the earliest.


It is our goal to provide you the best services always.


Reference number is: ‘[protected].


For further query you may send us mail again or you may also contact us on our toll free number[protected] and[protected] as per your convenient.


Best regards,


Srishti sharma


Samsung customer care team


— original message —

Sender : c ilango

Date : may 12, 2016 15:58 (Gmt+05:30)

Title : re: warantee issue


Hi,

It's been 20 days since i gave my mobile to your service center. From that day on wards i am fighting with you for my mobile's warranty. I don't know why it takes this long for you to resolve an issue.

I am getting response from you but it is not fulfilling my needs.

I need my mobile immediately and i will not pay the service charge for sure.

After sending all these mails and photocopies of my warranty and con calls, you could have easily come to a conclusion that i have all the right to claim the warranty.

I am really getting frustrated and i am losing my patience.

Kindly return my mobile with my problem resolved and without any charges.


Regards
Ilango. C
+91 [protected]


On tue, may 10, 2016 at 5:28 pm, support india wrote:
Dear mr. Ilango


Greetings from samsung!


Thank you for taking out time for sending this e-mail to samsung and making us aware of the concern.


We sincerely regret for the inconvenience caused to you.


As per our telephonic conversation regarding your concern of samsung device (Sm-g925izkeins), you have been informed that case is running with relevant department i. E. Samsung ceo’s desk.In order to serve you in best possible manner concerned department will get in touch with you as soon as possible. So we request you kindly give us some time you will get response as soon as possible.


We seek your patience and valuable support in order to serve you at the earliest.


It is our goal to provide you the best services always.


Reference number is: ‘[protected]’.


For further query you may send us mail again or you may also contact us on our toll free number[protected] and[protected] as per your convenient.


Best regards,

Harsh nagpal

Samsung customer care team


— original message —

Sender : c ilango

Date : may 09, 2016 09:49 (Gmt+05:30)

Title : warantee issue


Reminder 2

Still waiting for your reply?

Hi,

Thanks for your reply!

But i would like to clarify on what basis you came to a conclusion that i agreed for chargeable service of my mobile.

In case if i don't have the warranty claim, you could have informed me on that day itself. Why the service centre took 10 days to convey that i am not eligible for the warranty.

So, as per your statement, during warranty coverage, you will charge for the free service by mentioning that the customer agreed for charging.

The bone of contention is i have a warranty coverage but charged wrongly.
You did not answer whether i am eligible for warranty or not. If i am not eligible then give me the reason for the same.

You can't just like that say that i accepted for chargeable service.

I need free replacement and kindly ensure the same..


Dear mr. Ilango,

Greetings of the day!

This is dheeraj from customer experience.

We received your email and noted down your concern.

We sincerely regret the inconvenience caused to you on your dealing with samsung handset.

This is in reference to your email dated 04/05/2016 regarding your complaint against samsung handset bearing model number sm-g925izkeins and serial number rz8g4013tra, we would like to inform you that the repair will be done on the chargeable basis as we have confirmed with the service center.

As you were agreed for the repair therefore we would like to inform you that your handset has been repaired and you can collect from the service center.

Further, if there will be any problem in future then can mail us on same channel.

We appreciate your support and patience and assure you of our best services always.

Warm regards,
Dheeraj sachdeva
Senior executive, customer experience
Samsung india electronics pvt. Ltd.

—
Thanks & regards
C. Ilango


—
Thanks & regards
C. Ilango


—
Thanks & regards
C. Ilango


—
Thanks & regards
C. Ilango


—
Thanks & regards
C. Ilango

Background for this is, I was on travel and came to attend one family function in surat. Suddenly my phone had some issue and it stopped charging fast and it takes more then 12 hours to charge fully. The biggest mistake that i did was to go to samsung repair center and gave them this phone. They said that they can do this in 2 days and give me back on 11 may. I said ok please take it and do it as this flagship samsung galaxy s6 edge phone is still under warranty . Since that date till today i can here only some or the other reason for not to give proper solution to my phone 1) parts came but broken 2) parts are not available 3) we ordered parts 4) parts came but faulty 5) parts came and we fit it under some other urgent phone. I am not sure what to do now. I contacted email support and chat support as well but they said that you will get call back in next 4 hours yesterday. I did not get any call back . I am not in my own city which is pune and currently sitting in surat and waiting for this phone to get delivered today. If not i am going out of this city and then my grievance Representative will take all the follow ups. I am not sure even my mails are reaching to some one and some one is taking actions on it. but i have to keep writing with the hope. Now after 5 days of waiting in different city for my phone i guess i need to move back to my original one and do further process though officials. Please take a look at this jobsheet and as promised please deliver this today as this is my last day stay in surat. I already cancelled one ticket for pune and now i can not cancel ticket to singapore for this phone if not delivered today.

I lodged a complaint for general servicing of my AC on 10th March 2016 online. On 18/3/16 i received SMS giving service order no: [protected] and assigning the work order to one Mr Shaik with cell no: [protected]. But to my surprise I find he has not so far turned up for servicing the system. today I find water being sprinkled out from the AC.

May I request you to check how the above work order has been resolved without attending and send somebody immediately tomorrow itself

Sir i received a email from samsung co uk jisme mujhe 3.65 crore ki lottety lagi hai jishe mujhe 24500 pay krne k baad de jayege rbi se mere a/c mai mr sumit kapoor jo ki transfer deptt rbi se hu aisa bola mujhe nd vo amount mere a/c mai transfer karenge payment k baad . Sir mujhe ki email kiye bar mila h rbi.[protected]@consultant .com se please help me kya karu