Samsung India Complaints & Reviews

I m Sumit shukla from Ajmer Rajasthan I submitted my mobile note 3 neo at Ajmer service centre on 29 march 2016 because my mobile not getting charge so they told me circuit will be Change and it will take 5 to 7 day but still they are not responding . I went to service centre on 19 april there was no staff and yesterday it was closed and today they picked my call and told me to call after 15 min and now they are not attending my call .
So plz check this matter urgently

I am using a samsung Refrigirator single door from 17th of june 2015, ,
it usually had noise during "ON" from the day ist, , i brought it. but i didnt notice
until my brother recoginizes the problem of not freezing, then i called Customer support they keep it say defreeze it two times in week, , we did the same process for one month but it still didnt freeze, , then another CS person came and done Something and said itz rectified it will now work, , Again it doest work, , ,
This process goes on repeating for 3-4 Months.
NOw they finally say Compressor has to get replaced, , i dont believe now it will work now or not, , i want my money back or give me new refrigirator .
Now the thing nor the call from one week not they come,

PLease help me

My memory card is corrupt since november 2015. Samsung is not doing anything about it. I visited samtron service center in ramdarbar (Chandigarh) and they said they don't deal with class 10 memory cards.

Seconds service center is balaji which is not there as mentioned in samsung site. Balaji service center phone numbers does not exist or are wrong numbers.

I called samsung and told them the issue and they asked me to send details like invoice and scanned copy of card.
These does not have any email id. I have to attach docs using their dumb portal samsung.com

I attached copies and send to them million of times but they didn't receive that a single time. I tried switching browsers as well but no luck.

When i told them that their portal is not working properly then they refused to tell any other option and told me try again and again.

Its been 6-7 months and i called them about 20-30 times and talked to their seniors as well. They are all bunch of.

Complaint number - [protected]
Card: samsung mb-mgcgb 64gb microsd pro class 10

Hello...sir... i have called to your customer care person for asking about problem about cooling in my fridge. i bought it in 2008 and before 3 days it suddenly stopped cooing. from your service center mechanic came and he changed gas in fridge and gave us promise that now it will work properly and at same day evening when he came again fridge stopped cooling. we paid visit charges of your mechanic and also paid for gas and service. we are again suffering by that problem again.

Dear executive

I bought a samsung ac on 26.May 2015. It is neo series bearing model number ar12jv5hbwk. We use to sparsely use it as winter followed. This season...The ac dint work for a single day.
Initially i contacted the customer care and then i was directed to samrat agencies who sent in a technician after 48 hours. To my horror they said that a new ac and something was wrong with mother board...They said they would rectify . My first registered complaint was on 8th april 2016 number [protected].
Till now they are playing around all the time, each day morning and evening telling that the parts have to come from someplace...
Believe me its living horror as i have children a new born who needs ac...
Today they said they received the part but it is damaged and would not be able to help me for another few days.

Please return the ac or change the new compressor and solve my issue immediately i cant wait for a single day more.

Regards
Dr. Ahmed a khan
Managing director
Healthtree services pvt ltd
[protected]

Name manish tripathi
Address e-3118, near taniyan hanuman mandir, rajajipuram lucknow. Pincode 226017
Phone number [protected], [protected]
Date 04/17/2016
Dearsir:
I wish to complain about my mobile which i purchased on date 02/09/2015
Company samsung a300h gold
Serial number [protected]
That i purchased on 02/09/2015_from shop gnapati mobiles lucknow
I am complaining because my phone screen turned black and screen got cracked, hence unable to see caller or unable to call anyone . I and family members are customer of sasmsung for last 7 to 8 yrs as in my home their are 5 mobiles of samsung company from samsung 1200 and samsung j7 . It was first time i faced this type of situation as samsung servcie center guys are telling that its a physical damaged they will not repaired it under warranty, but reason is that it not physical damage as my mobile had not fallen down on ground. If it was that, then i also know that it is my fault and then i had never write a mail for warranty coverage as i am using samsung j7 but in that phone screen, which is used is of good quality, as it fall down on ground 2 times with me that no effect on my screen but in this mobile it had not fallen down then screen got effected as product used in this mobile are not upto the mark, so please consider to my requested for replacement or repair.
I have gone to the servvcie stataion 2 times, first time they have told me repair cost rs 9000,
2nd times when i have to repair service center then they told me repair charge rs 8000 and at last they told me rs 6000
As i dont want to pay that amount as i know that it has been not or fault but product quality was not good .

When i first learned of this problem, i contacted customer carethey have raise my issue yesterday i have called them and provide them the job sheet no. Complain no [protected], at your company, and was told that nothing could be done about my problem. I believe that this response is unfair because no good response from servcie center. I would like a written statement explaining your company''s position and what you will do about my complaint.
I look forward to hearing from you as soon as possible to resolve this problem. If i do not hear from you within 3to 5 days i will file complaints with the appropriate consumer agencies and consider my legal alternatives. I may be contacted at the above address and phone number.

Sincerely,
Manish kumar tripathi
Advocate lucknow high court

I have purchse samsung 32gp memory card from this site but they send me a damaged & duplicate samsung memory card... Pls issues a new memory card. My contact no: [protected]

Order id: [protected]
Date added: 31/03/2016
Payment method: cash on delivery
Shipping method: flat shipping rate
Ip address: 122.164.32.254,
Email: [protected]@yahoo.In

Hi sir /mam
This is to inform you that my name is debasish bijoli. I purchased samsung galaxy a8 at relince digital lansdown kolkata. One month using this phone very good after one month display not working. I go to service centre at hazra low college. Date of 15/04/2016. Service exucitive check my phone and told me parts are not available on time please wait 2/3 days parts are available. But till date parts are not availabe. I viisit almost 6 servise centre in kolkata. They are said parts are not available. And no body ready to submit my phone. Sir i request you pls help me and solution my problrm please sir

Hello,
i purchased this fully automatic washing machine on 22/1/2013.
i attched the copy of bill here.
Suddenly it stopped working.
I want it to be repaired.
Kindly resolve this problem as soon as possible.

Hi,
My refrigerator stopped working on 11-April-2016.I lodged a complaint with Samsung Customer care - Service id number - [protected]
A technician came and identified the problem and said the motherboard needs to be replaced as it is burnt.
Since then I have not heard from them and have been following up with the technician for the past 10 days with no response.

Infact when I called the service centre on 19th April, my complaint had been closed.

I had received my order no SAIS[protected] from whaaky.com. when I opened that parcel to use that bluetooh, I found that was not working properly. That Bluetooth not sustained the charge. After connecting that item to charging lead there is no indication of charge. I had phoned the customer car of whaaky by they didn't respond my call. Plz kindly replace my Samsung Bluetooth with a good one. Take a necessary action immediately Pl.

Sir,
I bought a samsung led tv with the above specification on february 5, 2015 through amazon.
I am a senior citizen and my wife is 58 years old and we are only two in our house as our children are working outside. Half of the time we stay with children. More over we undertook some foreign trips in between. May 2015 we went for an european trip for almost a month and from january 5, 2016 to january 22, 2016 we went for an australian trip. From january 25, 2016 to april 16, 2016 we were staying with our son in banglore. Our son dropped us back in trivandrum on april 17, 2016 morning. When he tried to insert a pen drive he noticed a horizontal line and he immediately said it must be due to some panel problem. Immediately we registered a case with your customer care and the case number is [protected].
Your service technician visited us yesterday and he said it is due to panel problem and needs to be replaced.

I would like to point out that this tv is very scarcely used and that too with utmost care. If i was at home in the period from january to march, i would have noticed it earlier.In that case i could have complained in the month of january itself. More over a new tv developing this type of serious problems with in few months o[censored]sage is definitely to some manufacturing problem. It will give a bad name for your brand. So i request you to replace this with a new tv. I am a senior citizen and i bought this tv with all my hard earned money. Nobody will buy a tv by paying rs38500 just for few months usage.
Please give due consideration as it is a serious matter

Thanks & regards
John mathew

Hi Team,

I am not sure this mail goes to right authorities or not. I am highly disappointed with the services of Samsung technicians and engineers. My fridge has lost its Gas thrice in span of just 4 months. All useless engineers come and fill it up again by asking us to pay everytime. This time I refused to pay and the closed the case without resolving it. I consulted more efficient engineers and they checked fridge for 7 hours and concluded that Compressor is at fault. Wherin Samsung engineers were not able to figure anything out. I think I have waranty of compressor for five years, please replace it coz no one is taking my complaint now and no one is listening to my constant calls. I am sure SAMSUNG is not that bad as it is potrayed by its engineers and technician. if this mail of mine is Unheard I will be the brand ambassador for your worse feedback across all social networking site. I have all complaint numbers and copy of emails i sent. I have already faced lot of loss coz my fridge is not working for last 17 days. I spent 28ooo inr on this double door for samsung, please dont make me regret to buy SAMSUNG ever again in my Life. I accidentally have LED TV and Washing machine of Samsung, I am your loyal customer, dont turn me into a hater for your products.

Samsung galaxy vr 50% offer is big trap. How i will give explanation to smart business architects. I purchased samsung galaxy s7 edge on the attraction of vr 50% off + beautiful phone. Everything is fine. But, trap is this offer

First registration is too tough process. It's single line method. Technique is no one can register it if he miss one inline. Example password registration of samsung estore is confusion to public. Samsung account won't agree easily to purchase in galaxy store under edge phone's. It's damn tough process. If invoice bill given contact does't match then you con't register.

Business how brings now:

Attraction of vr on edge mobile as 50% off

Now, game is you con't register easily many of s7 owner folks they won't get time to do all this assorted reasoning trap methods.

Mba iim business strategies are hidden cheaters. Mba in cheating mba's pls stop cheat by design such hidden methods

I bought a galaxy tab a at trichy on samsung smartphones "shiba smart mobiles". I insured and got service warranty for 1 yr but my tab got repair for within one to two months.. I gave to repair my tab under warranty and insurance. Its being almost 3 months over still they doesnt take any action. I called and went to ask them whats going on. But they are not responsing me properly. They told me to give my tab to one conecting point office on thillainagar trichy. There "hari" took incharge for that and told it will over in 14 days because of getting a part from other place. I said ok but still now they are not responding me properly. Whenever i call them to ask they will not attend my call or not responding me properly always he used to say tht process gng on in two days it will get over or i want to ask my superior and tell u the process. But still now he didnt tell or inform anything.
Its really sad that samsung company is not responding to their customer. In future i wont buy anything on samsung company.
I want my tab to be repaire and give to me within one week from now. Please take action about this

Hi,

I have purchased the samsung galaxy s7 edge by pre booking it on 17th march in samsung showroom in chennai omr road, for which i am eligible for for a free gear vr. I purchased the mobile on 22nd march and installed the same mobile number which i used for pre booking. After that i got a message that iam eligible for a free gear vr which i have to claim it after 5th april by generating the coupon code from my galaxy app. But after 5th april i haven't received any coupon to get claim my free gear vr from my galaxy app. I have also sent email with all the details to my.[protected]@samsung.com on 7th april 2016 but still no response to email . I would like to lodge a fraud case against samsung india mobile

I purchased a convection microwave on 30th jan, but it is not working properly and cannot be used for any baking or grilling recipe, since it switches off after around 1/2 hour.

have been complaining since the past 2 months, each time I am informed that this is a feature of the machine. You are treating your customers like , by trying to convince them that they should pay 17k for only a microwave, which is the case here since the oven is not possible to use.

this machine shud be replaced or returned.

please take action now -

"Dear Customer, Service engineer FRANCIS, mobile number [protected] has been assigned against registered Service Order [protected]"

I have raised complaint for samsung refrigerator for middle tray replacement as its broken on 27th Feb 2016. Its been almost one and half month executive "FRANCIS" didnt order tray till date and is just giving some excuses for the case like the ware house in noida doesnt have stock, I dont know when the delivery is expected. In spite of repeated calls there is no reply from FRANCIS. I am highly disappointed with this highly igrorant behaviour of customer care department. I will mske sure that i will never purchase any samsung product in future for this inhuman behaviour that i received.
I want you to take strict action against "FRANCIS" for this kind of ignorance.

-Vivek Sardey
[protected]
Pune.

I have took the premium phone of Samsung note 4 u have visited 2 times at the service center 1 time they have replaced the connectivity part of the phone after some days again I have got the issue in the phone 📱that time I have spoken to to manager of the same he gave me the assurance that he will take care and replaced 4 major part like display mother bord and more 2 parts after some days again I have got the issue in the now I dont want to get repair I want my money back my contact no [protected]

Dear sir,
I am purchase samsung galaxy a5 duos from amazon.In but after 2 months i facing problem in my mobile then i will go to samsung service center but they are says your mobile already repaired in unauthorised way then we cant repair your mobile but i will never repair before samsung service center says we repair your mobile out of warranty but why i repair because my mobile is already in warranty then i will contact to amazon.In they say our mobile is sealed pack and original comes with 12 months standard warranty they says we cant help you we never replace/refund your amount/device please talk to samsung.
I am in big trouble please sir help me fast

I have also invoice from amazon
My contact no [protected]/[protected]
Email id [protected]@gmail.com
Please sir action against these frauds
Amazon.In invoice no amsmm09374e