Samsung India Complaints & Reviews

Sir..i have requested for a general service of a refrigerator vide my registered Service Order [protected]. The serice engineer came on 02 Mar 16. The service engineer informed that he need to fill gas for the refrigirator which may take couple of days.since today i have enquired in Samsung Service centre. Theni and they making further delay stating that tomorrow they wull arrange to send service engineer . Kindly look into the matter and do needful.

Complaint no 118526 to your Bangalore office. No response

Regarding Network Problem complain number [protected] and also you can
track my complain by registered check how many i called customer care and how many times i visited customer
care.
sir i'm facing network problem i visited service center more than 10
times but still my problem not solve even you can check my complain v
followup by Shaveta from Senior Executive, Customer Experience, Samsung India Electronics Pvt. Ltd. from 22 march 2016 but i'm
facing problem from date of purchase even the samsung service center
update and installed new software and also they replaced the
motherboard but still my problem is not solve .. Even many times i
raised complain and followup but finally i decided to send legal notice
to samsung, Provide My phone REPLACEMENT or Else Give DOA certificate
as you failed to provide Sales after service ...--THIS IS WARNING
EMAIL TO SAMSUNG -- You are not solving my problem your are having 2
days after that I am sending LEGAL NOTICE through CONSUMER COURT...

Sir,
I baught samsung 24 inches led tv on feb 2016. That tv panel is repair on yesterday. I complain to customer they send service man.he say it is a physical damage so warranty is not claim you pay 8700 rs to change a panel.sir now only we baught tv then suddenly how to pay this eexcessive amount please try to claim my warranty. Or give 60 percent offer.or replace my tv as soonly sir

Dear Sir/Madam,

This is to bring to your notice that I purchased Samsung Galaxy Grand Neo Plus in May'2015 from Reliance Digital in Kolkata located at 14 NS Road, Kolkata - 700001. Bill Copy attached.

Since then some or the other problem was arising like Power Back Up, Slow in response, Application getting stuck, Phone getting Hot and Laggy. Even the phone stopped vibrating for which I got that serviced at Samsung Service Centre named Sabsonic located at 12 Loudon Street, Maruti Building, Kolkata - 700017 as I showed the same to the people of Reliance Digital but they paid very less attentions.

Post repair also, there were few more problems as suddenly Mobile Network of both Vodafone & Airtel going off. Call getting dropped in mid of a call. I suffered a lot from the very first day of purchasing the handset, which I feel completely cheated by Samsung.

I went and serviced my mobile more than many times at the same Service Centre.

When I was totally upset, I was assisted by Indrajit Yadav of the Service Centre and he asked me to handover the handset along with all accessories to them and also Bank Account details as he told me that Samsung has decided to refund me Rs. 9990 which I paid for purchase of the handset.

On 28.03.2016, I handed over handset along with all accessories, original purchase Bill and also photocopy of Bank Passbook. I was told that there will be a verification from Samsung and they will parallelly process my refund. Handover copy attached..

Post clarification on refund from Indrajit Yadav, I purchased Samsung J2 on 28.03.2016 as I was without mobile. Invoice of the purchase attached.

All of a sudden, I received a call from Samsung and I was told that refund won't be done but replacement will be done. It took me by surprise as I already have purchased handset by paying a good amount. I immediately called up Indrajit Yadav and to my utter surprise he objected refund and said he never told me that refund will happen. He insisted me to take replacement. This is very cheap from Samsung and Service Centre.

I purchased the handset just because I was committed refund. Had I been told of replacement, I would have never purchased new handset.

Please grant me relief by way of refund as people of Samsung is at wrong end as they violated commitment, trust and promise...

Dear sir,
The above said mobile was immediately dead before 4 days. It was under warranty period, so the next day submitted to your kollam service center vadayatukotta road, muthoot building[protected]for repair. Next day They telepathically inform me that the display screen and board was damaged so the warranty is not cover for the mobile and they said amount of Rs.3000+4000 for repair - we refuse their service and collect our set from your service center put a signature in the form. then we gave the mobile to outside private service center due to their negligence., That service center immediately check and told us IC is complaint only 350 /- is charged, they repair it immediately...So it is very clearly understand that your service center have no knowledge about the mechanism of the mobile otherwise they purposely screwing me for money... This is reticulated for Samsung mobiles
I put this matter to my friends family, , , members, , , etc...that never choose Samsung and their service in future...We dont expect such f...ing service from any other mobile company...the amount variation is 6500/-...what a f...k...
pls dont do this cheeting things for money...we are also indians...

thanks for your understanding...this is fyi

rds
Bhuvanachandran

I am Pooja Sharma, My Mobile number is [protected].

I have purchased Split AC from Kondapur bajaj Electronics on 2nd April 2016.Initially the store person committed to us that installation will be done by Tuesday but it was nt done.We both r working so no one will be there at home.We took leave on Tuesday to get done installation but it was nt done again service engineer called us today it will be done today so we came from office immediately and later service engineer didn''t even pick our call.And many times we called to customer care also.
Today also its 3:15 Now. But No one called me for installation.Its been total 5 days for device purchasing.I think, after paying 30.000/- for AC.We are facing lot of issues from Samsung side for installation.ls help us to get it done today itself as tomorrow festival is there in Hyderabad and i know no one will come tomorrow also.

We have booked one side by side refrigerator of 600 litres of samsung make through their dealer m/s sales corner during the month of oct 2015. There was a sales promotion scheme prevailing - free bee of samsung tab of mrp 19900 with every purchase of the sbs600 ltr freeze.
While we seek for the delivery of the booked goods by diwali dealer kept it delayed saying there are shortages of supplies and hence it will be delivered to you as soon as we receive the same. It was also confirmed that the free bie would be given as the freeze has been booked during the scheme period.
We kept on following up with the vendor for the delivery during the hindu new year days but did not get it. Finally we got the delivery of the booked freeze on 1st jan 2016. Which was not accompanied by the free bee on inquiring sales corner people said it would be directly dispatched by samsung india to our address by courier. We kept on following up with them for the same even asking for the contact deatils of samsung india whom we should be talking about the delivery of free bee samsung tab worth mrp of 19900 but they did not give us the contact details. When we personally visited their shop / show room on 5th jan 2016. We were said that the free bee of the same has been sold by my perosn gopal to some one else. After a very hot discussions and arguments we were given one tab 3 of mrp 12000 and that too 3 years old and when we asked for the promised one they replied "this is the only one item available with us if you want to take it take it other wise we shall not give you any thing - if you want to approach company you may ".
The issue has been bought to the notice of samsung for more than 10 times by the way of registering complaints / sending emails to ceo link but till date no positive response / replacement of wrong poor quality and old item has been done.

Reproducing herewith email from samsung india in response to our emails.

Your question
Reminder


Forget the count of reminder (Now)
After so much vigorus follow up from 1st jan 2016

Complaint number (S) : [protected], [protected], [protected], [protected]
Customer id # [protected]
Team samsung, mr. Nitin kumar, juhi, urgasen,

This is once again ajay shah from vadodara with same subject issue. Even after follow up for about 2 months as of now i really do not have any updates on the matter, once your person form ahmedavad/ gujarat and again wanted the details which have been provided to samsung for more than 8 times.. Without having any kind of checking in the system but even has gone in vain.
May i request you once again to please do the needful and revert??
Rgds
Ajay shah
[protected]/ [protected]

Counselor answer
Dear mr. Shah,

Greetings of the day!

This is bipen from customer experience.

We sincerely regret the inconvenience caused to you on your dealing with samsung refrigerator.

This is in reference to your email dated 22/03/2016 regarding the purchase of samsung refrigerator bearing model number rs21hstpn1/xtl, we would like to inform you that we have already registered your complaint and forwarded it to the sales department hence they are working on it and update you regarding the same.

Therefore, we request you kindly provide us some more time so that we may able to resolve the issue.

We appreciate your support and patience and assure you of our best services always.

Warm regards,

Bipen kumar

Senior executive, customer experience

Samsung india electronics pvt. Ltd. Reminder

Counselor answer
Dear mr. Shah,

Greetings of the day!

This is rakesh from customer experience.

We sincerely regret the inconvenience caused to you on your dealing with samsung product.

This is in reference to your email dated 29/03/2016 regarding your complaint for samsung promotional offer not received with samsung refrigerator with model number rs21hstpn1/xtl.

We would like to inform you that your complaint is still under progress by our concern team.

The concerned team would soon get in touch with you for further updates. We request you to bear with us until then.

Thanks and assuring you the best services always.

Warm regards,

Rakesh roy

Senior executive, customer experience

Samsung india electronics pvt. Ltd.

I have purchased samsung refrigerator model no rt36fdjfasl/tl two years ago . On 21 march refrigerator stop working. I called customer care on same day. They advised to defrost for 12 hours and the start . I have done so. Since colling was not there i requested for engineer call. On 24th two boys came and checked the same and started asking for 450 rupees as visit fees.And informed that relays need to be replaced. I asked for receipt and id card they refused to give. Immediately i called customer care and informed, they told me that tell them to replace the part and take money. After 2 days same boys came with relay but brought wrong part. After this i complained to customer care again & explained the problem. They sent another person who informed us that compressor is gone & need to be replaced. My refrigerator has 10 years waranty oncompressor. When compressor is under warranty they are asking me 700/- as labour charges to shift refrigerator + gas filling and repair charges. Distance between my house & repair centre is hardly two kms. Every day i am calling customer care & live chat but no solution.
My query is they don't have proper service centre in my area . No receipts are given while taking product to service centre. They are sending local rick show drivers to collect product without giving any authority lettter on behalf of the company. Nearly 15 days have passed when i spoke to them today they informed me that it will be resolved by saturday that is 9th april one cannot expect to be without refrigerator for 20 days

After sale service is very bad. They only sell the products

Samsung has been pushing a defective 71.77mb security update to sm-910g which is causing the device to malfunction. Their customer service and executive management have chosen to remain quiet on the matter despite raising several complaints and sending several mails right from the management to the Ceo desk.This is a blunder from their end and they have not bothered to resolve it

My name is suraj. I have ordered for samsung power bank 16800-mah from book my offer wesite in 599/- but i have received it then it was mentioned costing of 848 rs. According to me it should be 749 becasuse of 99rs of shipping chages & 50 rs. Cash on delivery charges. But i wonder how it could be of 848/- rs.
However i have paid 848/- for samsung power bank16800-mah . But when i have checked it out then i found it gives only 2min. Of charging backup. I again done a full charge and then i used it, i found it same only 2 min. Of charging backup.
The next working day 4th april i complaint to book my offer website about it then one of their executive replied that send us mail then we will provide you resolution. But till next 60hrs i have not receied any call/sms/e-mail about my complaint, i am waiting for resolution so that i can receive a new samsung power bank 16800 mah and use it.

I think on name of discount it was a kind of robbery. That company shows a heavy discount on samsung branded power bank of 16800 mah and send a fully defective piece.

Respected sir/madam

My self jignesh macwan from gujarat I had purchase new samsung j7 mobile phone on 12/01/2016 with bill and it is faulty in first month I gave it to repair 6 times in Samsung authorize service center Nadiad I complain about this phone to customer care no one give me setisfied answer they told me I have to use that mobile only they will never refund or replace me ...
In India we don't have any type of sefty?? They deliver faulty device they how can we use it??
Last time I submitted it on 12/3/16 and since it is in service center they told me now ur devise is complete but I gave it 6 times for repair in service center then how can I use it...
Please help me

Thanking u
Jignesh macwan

My phone have not any of group play music app which is generally present in every phone of S-serie of samsung.
My phone also don't support this type of any app. Pl bring this app in my phone. And also having a bad feauture that only one option out of a memory card nd sim we can insert in the second slot. Please fix it as soon as possible.
Thanks &Regards.

I am nipun jain from ambala city.I purchased a samsung refrigerator in 25 feb2016 last 3-4 days the refrigerator not cooling properly then i contact samsung service center and service boy come next day.I tell the problem of cooling they check the refrigerator they tell there is a leakage in fridge compartment i told him to replace the refrigerator.Service boy told me they will only repair.They fill the gas but i said no to service boy because only one month goes refrigerator giving problem and there has not guaranty that next time there is not a leakage problem ..
Please help me for this trouble
Nipun jain
Mob-[protected]

I given my Samsung mobile to Samsung care for screen service at rajpur Road dehradun. He told me that your phone display have damaged and mother board also. He told approximately[protected] rupees on their. So I didn't serve my mobile. But I went another shop in ddun market to serve my mobile display & mother board. He checked and tel me that your display & mother board are already OK. They are not damaged. After that he gave me my phone with...

Dear sir
I requested you to submit my complaint of Tablet . I am facing a
battery problem with my tablet .I have send it more and more to samsung customer care centre, but they never give any satisfactory reply of my problem.even then it is in warranty period .I m facing a problem with my tablet just after purchasing of 2 or 3 months .so I would like to say that if it became out of warranty after some time then who will responsible for it . I want a fine reply from your samsung centre.This incident happens in August so I want a fine rapair or in return a new tablet due to facing a problem of tabelt. I[censored] feel to give any reply to me Please call me my contact no.my peronal contact no.is [protected]

Recently on 25 th march i bought samsung t-355y tab -A from s.s.communication, sangli but it is not functioning well. The tab is auto switch off while using any app or calling or receiving the calls, network access is not proper, mobile network option mostly disappears, also message displayed like ur process system is not responding, etc. I also talked with service provider or dealer but he cant solve my problem. Then i called to toll free, he (Mr.Ashwini Gupta )checked my tab by activating smart tutor & said there is both hardware & software problems. Yesterday i visited to customer service center is sangli, but they cant solve the issue. And I think no one is taking responsibility to solve the problem. from my busy schedule of working it is not possible to go service center daily & keep tab in service center for any good result . so plz look in the matter & replace the tab.
(shreya services, sangli bill no.[protected]

I purchased samsung inverter ac in may 2014.
This has 10 years warranty. It stopped working in less than 2 years.
I complained to samsung customer care on 22nd feb 2016. I mentioned that it is giving error signal of power not available for outdoor unit.
The service providing agency for samsung in pune (Supra enterprises) sent their man 2 times & charged money for servicing. They did not repair it.
The first man told your relay is defective inside the indoor unit, which he removed & tried to repair for 2500 rs. Ultimately it did not work. He then admitted that there is no relay in the indoor unit.
The second man from the same agency told your outdoor unit power pcb card & main pcb card is defective & you need to renew them both. It would cost around 10, 000 rs.
The power is not available from pcb card, but he mentioned that the other card may also be damaged & you have to renew it without knowing whether it is actually defective or not. This 2nd card costs around 7000 rs.
I asked him to change them.
This samsung company is doing so much business in india but, they are not providing the spares.
I am waiting for these spare card for last 1.5 months.
Half of the summer i spent without ac. Still on the hope that this useless & cheating agency of samsung so called supra enterprises would provide the service & repair it.
I had lot of faith on samsung brand. I bought another ac one year back of samsung brand only. I also have led tv from samsung. I always used samsung mobiles, but now i realized it is not a trust worthy brand.

SL # R0114PAB900146R MODEL RT26HCLB1/CTL
I have tried to sort out this not cooling issue as per your customer care advise. but failed, pls send your technician immediately . my registered ID is [protected]

Sumsung india electronic pvt.Ltd.
Address of samsung office -[ siepl ] delhi, c/o hansol csn logistic india p behind kapoor diesel gaarage, 19/1, nangli puna, gt karnal road, 110036

Air conditioner date of purchase 09/05/2011
Warranty in the period

Samsung air conditioner compressor has not working
Material code no. Description of goods quanintity

As182ssdnstl - rac, 5.1, kw, setin, co, r2 20
As182ssdxstl - rac, 5.1, kw, setout, co, r 20
As242usdnxtl - rac, 6.5, kw, setin, co, r2 5
As242usdxxtl - rac, 6.5, kw, setout, co, r 5
Invoice sno- c/[protected]
Order no- [protected]

Address : hotel s.K. Paradise, tonk road lalkothi, jaipur behind laxmi mandir cinema (Mobile -[protected], email :- [protected]@gmail.com)