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Samsung India Complaints & Reviews

www.samsung.com/in

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Updated: Feb 17, 2026

Complaints 19001

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11221

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7780

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Address: Palwal, Haryana, 121102

Website: www.samsung.com/in

Unfortunately I Purchased a samsung washing on 9 April 2016 (fully automatic, worth 16300). After washing the clothes I found that quality is worst in comparison to semi automatic. The shining of the clothes is away. I approach the dealer on 11 April 2016 M/S Ajay sales corporation Palwal for its bad washing quality and requested for exchanging the machine but he flatly shown his unwillingness to do so. I made a complaint on customer care on 12 April 2016 (Ref no :[protected]) Since then engineers are being appointed by the company, visiting my home, washing clothes on machine and justifying the quality but the quality is too much poor.Lastly on 16 April 2016 one my Dogra Sr. engineer visited and he was the opinion that the quality of washing of this machine is not comparable to the washing of semi automatic as it thrashes the clothes highly and give better washing but i cann't fail the quality of washing of this product. Since I have spent more money for better washing quality, this machine may be returned back and my money may be refunded to me. The agency may be penalised for harassment.

Samsung India customer support has been notified about the posted complaint.

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J

jagdeepchauhan

from Chandigarh, Chandigarh

Apr 20, 2016

Hi,

Still complain is in same stage. Samsung company is not co-operating is a positive manner. They are again repeating the same thing that product is okay according to them and they cannot replace or refund for this product.

J

jagdeepchauhan

from Chandigarh, Chandigarh

Apr 21, 2016

Below is the reply which I get from Samsung customer care manager :

This is in regards to the complaint of your Samsung WM Model WA62H4300HP.

It is our best endeavor to provide you with impeccable product experience at Samsung. Our products pass through rigorous quality checks which are globally recognized therefore, Samsung products stand out as best in terms of quality and service of the products.

As discussed with you regarding the issue with your Washing Machine, our engineers have checked the unit and found it to be working fine as per specifications.

As per your request of refund of the unit, we will not be able to cater to the same at this moment.

Nevertheless, we would like to take this opportunity to thank you for your feedback and to give us any other opportunity where we can serve you in any other way.

Pankaj Talwar

Manager Customer Experience

As we already showed the washing quality and their team and engineers also agree that the washing quality of fully automatic is not as good as semi automatic then how the product stand out best in terms of quality.
If this is the situation then why they are charging more money for fully automatic as compared to semi automatic ?
samsung company is befooling the customers on the name of quality. It has the worst customer service I have ever experienced.
Samsung India company is not serious about the customers, he wants to sell his products whether customer is happy or not with his products.

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Address: Palwal, Haryana, 121102

Website: www.samsung.com

I made an unfortunate mistake of buying a Samsung Washing machine on 9 April 2016(Fully automatic, Worth 16, 300). After washing the clothes I found that quality is worst in comparison to semi automatic. The shining of the clothes is away. I approach the dealer on 11 April 2016 M/S Ajay Sales corporation Palwal for its bad washing quality and requested for exchanging the machine but he flatly shown his unwillingness to do so. I made complaint on customer care on 12 April 2016(Ref No :[protected]) since then engineers are being appointed by the company visiting my home washing clothes on machine and justifying the quality but the quality is too much poor. Lastly on 16 april 2016 one mr dogra sr engineer visited and he was of the opinion that the quality of washing of this machine is not comparable to the washing of semi automatic as it thrash the clothes highly and give better washing but I cann't fail the quality of washing of this product. Since I have spent more money for better wshing quality this machine may be returned back and my money may be refunded to me. The agency may be penalised for harassment.

Samsung India customer support has been notified about the posted complaint.

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Samsung India Customer Care

from Chennai, Tamil Nadu

Jul 6, 2016

Verified Support

Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards
Samsung India Electronics Pvt Ltd

J

jagdeepchauhan

from Chandigarh, Chandigarh

Jul 8, 2016

I have complained in April and you are se nding acknowledgement in July. This is the Samsung customer support. I have not received any solution from Samsung support due to this I have filed consumer complaint in consumer court.

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Address: 201005

Dear concern i had bought a samsung power bank 20000 mah from chupchaplelo.com and paid 699 rs. Order no is oid331414. This product was sent to me on 7th april 2016 via del net express with tracking no. Jpc11026948 not working. It''s backup is nil and is not solving my purpose of buying it. Pls take the appropriate step. I request you to refund my money or replaced the product asap.
Thanks & regards

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A

Ashish27062706

from Agra, Uttar Pradesh

Apr 16, 2016

Product quality is very poor. In fact it is no use. Now I have to see the service part of CHUPCHAPLELO.COM

Samsung India Customer Care

from Chennai, Tamil Nadu

Jul 6, 2016

Verified Support

Dear Sir,

Greetings from Samsung.
After going through your concern, it seems that you have purchased the product from an online seller. Under this circumstance, we cannot take any responsibility of your dispute with the seller.
Thanks & Regards,
Jitendra Singh
Customer Experience
Samsung India Electronics Pvt Ltd (SW Asia RHQ)

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Address: Hyderabad, Andhra Pradesh, 500072

Website: samsung

Refer bill no. Cwh/1076 dtd 13/4/2016 issued from adishwar india ltd, kphb branch, hyd on the subject matter

Samsung registered reference number allotted to my request on the subject matter is [protected] and assured me on installation within 48 hrs.

There is no response from samsung service office at hyderabad also not lifting my phone since last four days

Samsung India customer support has been notified about the posted complaint.

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Samsung India Customer Care

from Chennai, Tamil Nadu

Jul 6, 2016

Verified Support

Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards
Samsung India Electronics Pvt Ltd

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Address: Coimbatore, Tamil Nadu, 641023

I have oder a Samsung power bank and it is not working... Can u please refund my cash.. Hope u understand my situation... My oder ID is UNIBMOC189949.. Pls do the needful

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Praveen Anbalagan

from Pattukkottai, Tamil Nadu

Apr 15, 2016

I have oder a power bank and it's not working... Pls refund my cash...

Samsung India Customer Care

from Chennai, Tamil Nadu

Jul 6, 2016

Verified Support

Dear Sir,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience team
Samsung India Electronics Pvt Ltd (SW Asia RHQ)

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Address: 700156

Hi,
I bought new double door fridge which was installed on 12-april afternoon and on wednesday morning i found its freezer door is not closing and the refridgerator stopped cooling.
Even after contacting the customer care twice and informing them about the issue till now haven't received any communication to fix this .

Is thsi the quality expected from samsung now ?? Please replace this faulty peice with a new one or give me the full refund immediately.

Will file a consumer case if this is not resolved by tomorow.

Thanks
Sambeet

Dec 6, 2019

Complaint marked as Resolved

They didnt change the unit but gave me a letter with warranty extended to 3 yrs from 1 yr. Till date the unit is working properly

Samsung India customer support has been notified about the posted complaint.

Verified Support

Dec 07, 2019

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

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Samsung India Customer Care

from Chennai, Tamil Nadu

Jul 6, 2016

Verified Support

Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards
Samsung India Electronics Pvt Ltd

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Address: Madurai, Tamil Nadu, 625010

We got an airconditioner two days back from a nearby dealer named Meenakshi fan house in Madurai. It has not been installed yet. We have been contacting the technician for installation and he said he will come and fix it but has nt turned up yet. We feel extremely disappointed in your company s services. We bought your product with a lot of trust and now it is gone. I am sure any other of your competitor would have provided better service

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Samsung India Customer Care

from Chennai, Tamil Nadu

Jul 6, 2016

Verified Support

Dear Sir,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Saurabh Kumar
Customer Experience team
Samsung India Electronics Pvt Ltd (SW Asia RHQ)
Ph No :[protected]

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Address: Kolkata, West Bengal, 700039

I called seven days back for not cooling of my ac.engineer visited and told compressor need to be replaced, as it is under warranty, they told it will take 3 to 4 days. After that I did not receive any update from Samsung people.every time I called customer care and they said sorry, we are escalating.day before yesterday I called service Centre, they said by 14th it will be replaced.
Now 4:22 again no update from them.
My main complain is, it is not the responsibility of them to update the status to customer.everyday almost I called.why not them?
I have shown ac outdoor unit to other person.last year I changed condensor.as per him compressor is not working because of not proper fitting of condenser.as it is in proper kolkata, there is no reason for not working of compressor within 5 years.
My question is, it is my fault for not proper installation of condenser?
Is this a service of Samsung ?

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Samsung India Customer Care

from Chennai, Tamil Nadu

Jul 6, 2016

Verified Support

Dear Sir,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Saurabh Kumar
Customer Experience team
Samsung India Electronics Pvt Ltd (SW Asia RHQ)
Ph No :[protected]

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Address: Visakhapatnam, Andhra Pradesh, 530007

Website: Www.book my offer. Com

I have order mi power bank you have delivered samsung which is not working. You have delivered a old one. Pleasee come and receive your product as soon as possible.you are cheating the customers.my order no is [protected] you have delivered a old power bank. Why are you cheating the customer's.if you will not come and collect severe action will be taken.

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Samsung India Customer Care

from Chennai, Tamil Nadu

Jul 6, 2016

Verified Support

Dear Sir,

Greetings from Samsung.
After going through your concern, it seems that you have purchased the product from an online seller. Under this circumstance, we cannot take any responsibility of your dispute with the seller.
Thanks & Regards,
Jitendra Singh
Customer Experience
Samsung India Electronics Pvt Ltd (SW Asia RHQ)

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Address: Kolkata, West Bengal, 700024

Website: Samsung

I purchased one samsung split AC last year which is in warranty period. I requested for a servicing which was supposed to be provided by the co. on its own as there are three free services in which i got none. The service request was provided to me but no one came to attend or inform me about non attending the request. I called the service no. again and again my request was lodged but no one came to attend or inform me about not attending. Today I called for third time and they asked me to call again for the fourth time to book a servicing request for two days later. The service is disgusting and I'll never ever prefer a any article of samsung as there are other good competive products of other companies available in the market. This is not the first time with samsung for this poor third class service. Will never use samsung nor will suggest anyone to buy any samsung product. Samsung has degraded its service by tons.

Aug 6, 2021

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

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S

shivaprasad p

Apr 15, 2016

My j5 phone not connected to my car Sony automotive with Bluetooth. My old galaxy phone connected with that.what is the problem in Samsung j5?

Samsung India Customer Care

from Chennai, Tamil Nadu

Jul 6, 2016

Verified Support

Dear Sir,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Saurabh Kumar
Customer Experience team
Samsung India Electronics Pvt Ltd (SW Asia RHQ)
Ph No :[protected]

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Address: Chennai, Tamil Nadu, 600117

Samsung triangular inverter ac outdoor unit wiring is not properly fixed, so there was a short circuit and the outdoor unit is not working. I have raised totally 5 complaints from the month of February. the service engineer with out visiting the place over phone he is estimating a quotation of 10000INR for repairing the unit . my ac is 1+ years old. with in two years as a customer how could i pay a huge amount. all my lodged complaints are automatically cancelled and bringing me huge frustration. my complaint numbers are, [protected], [protected], [protected], [protected], [protected]. third party service centre alfa refrigiration is laughing at me everytime. i am also sending you the bill copy, and the photos to you do the needful. the service engineer is pushing us to change the fan motor.

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B

brij_s

from Ahmedabad, Gujarat

Sep 30, 2016

I am facing the same problem bought ac almost at the same time as you did. and have been facing the same problem since 2015

bought 2 split ac from samsung AR18HV5NFWKNNA . I have been repenting on my decision to remain Loyal to samsung for all my house appliance ranging from Mobile to LED Washing machine refrigerator. I Request you to please take back the Split AC fitted in our house and donate the money to any charity or NGO of your choice in India and send us the Receipt
Ever since there have Compressor Failure, circuit failure, water leakages, gods knows what else will be in future.
Your Fliter does not fit tight in the given spots every 15 days we have to clean the filter else the performance reduces, now 1 Ac is not working the compressor just starts randomly sudenlt in middle of night ac stops working next day it would well. the other ac there is problem of water leakage third time this is the problem i am facing.
I guess the best solution to all this is just take back your product. Show less

R

Rudra Venkateswarlu

Apr 9, 2018

I bought Samsung triangular inverter ac in March 2014, from dayone i was facing problems such as cooling problem, splitting problem, GAS filling problem, Almost every year am getting problem. Also, changed compressor onetime last year and we hardly used last summer. This year again Circuit problem identified the light was blinking continuously today (09th Aprile 19) and service person told it has to replace and given quotation 9000 around without including some charges. I am totally unhappy this product and kindly discontinue and return our money. I have spent 58, 000 rs to buy this product on belief on brand and also showroom person convinced me saying that this is super product. I am requesting take back this product and provide new one in another series without loosing your bran name. I believe this forum will respond positively.

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Address: Nashik, Maharashtra, 422013

Samsung a c was purchased on 24.02.2013 from m/s parakh enterprises, nasik. Complain was raised for 'a c not cooling the room'.Subsequently service engineer attended on10.04 2016 and observed that there was hardly any gas in the compressor. Approval for gas filling was given by me. On 12.04.2019 service engineer came to fill up the gas. He observed that the valve key nuts were not there. The compressor was attended this time that too for the first time .It means that while installing the a c, your engineer did not fit the nuts which resulted into the gas leakage and for your engineer's mistake the gas leaked just within three years or may be less than three years as the a c was not used after june, 2015.This compelled me to pay service charge rs 550, gas charges rs. 2500 and nut charges rs 250(Total rs 3300).Since it was the mistake of your engineer, i want that entire amount rs 3300 must be refunded to me immediately.
I have enclosed the purchase bill of a c and the gas & nuts charges for your reference. I am yet to receive the of service charge receipt. Please do the needful immediately.

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Samsung India Customer Care

from Chennai, Tamil Nadu

Jul 6, 2016

Verified Support

Dear Sir,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Saurabh Kumar
Customer Experience team
Samsung India Electronics Pvt Ltd (SW Asia RHQ)
Ph No :[protected]

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Address: Hyderabad, Andhra Pradesh, 500003

Website: www.samsung.in

Raised a complaint last thursday(07/04/2016) at samsung customer care regarding my fridge that has stopped functioning due to current fluctuations. The engineer visited my place in the evening and told me that the mother board has been burnt due to current fluctuations. At the time of buying the product, i have specifically asked them if i should attach a stabiliser to which they told me that the refrigerator comes with an inbuilt stabiliser, while now they agree with me that the damage would not have been done if an external stabiliser would have been attached. Inspite of that i have agreed for replacement at an extra cost. They have told me that the required part is not available in hyderabad and would take four days, upon multiple requests they sent the product on saturday i.E. 09/04/2016 which the engineer came onsite and discovered that the part received was the wrong one. He said that the area supervisor will call me and brief me, whose call i haven't received as of today. I had made multiple calls(Close to 6) to the customer care in chennai, who also told me that the area manager will call me. No calls received yet. How many days does a part take to reach hyderabad from any part of india? What explanation does samsung give? Feel terribly cheated by a mnc like samsung.

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Samsung India Customer Care

from Chennai, Tamil Nadu

Jul 6, 2016

Verified Support

Dear Sir,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Saurabh Kumar
Customer Experience team
Samsung India Electronics Pvt Ltd (SW Asia RHQ)
Ph No :[protected]

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Address: 533004

Website: www.bookmyoffer.com

I got this package on[protected], but as soon as i opened package led indicator left for on always, and power button not functioning and most predominantly its not charging my mobile but while connected it to charger it shows charging,
"what do you people thinking, money growing on trees for us people, is it simple for you that rs-850/- is that much easy, you just luring people with less prices and sending fake products, what i have to do with this worthless product and where do i put it, if you go on doing like this your bull e-commerce will be shut down

Aug 9, 2021

Complaint marked as Resolved

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Samsung India Customer Care

from Chennai, Tamil Nadu

Jul 6, 2016

Verified Support

Dear Sir,

Greetings from Samsung.
After going through your concern, it seems that you have purchased the product from an online seller. Under this circumstance, we cannot take any responsibility of your dispute with the seller.

Thanks & Regards,
Saurabh Kumar
Customer Experience
Samsung India Electronics Pvt Ltd (SW Asia RHQ)

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Address: 390012

Website: www.BOOKTHECART.com

I get 2 memory card of samsung 32gb. And samsung 16gb on www.bookthecart.com website. And i just used memory card in my mobile its not working, then show a memory card is formet. I m training to format and than not working memory card. Memory card is not showing in device . This memory card is duplicate. After delivery I m send email to company for the return my order and refund but not any answer to this mail. And I m still trying to called in company but not reachable. i want get back my money. ANd just want to return.
my order no is.. [protected]
And my contact no... [protected]

Aug 8, 2021

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

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Samsung India Customer Care

from Chennai, Tamil Nadu

Jul 6, 2016

Verified Support

Dear Sir,

Greetings from Samsung.
After going through your concern, it seems that you have purchased the product from an online seller. Under this circumstance, we cannot take any responsibility of your dispute with the seller.
Thanks & Regards,
Jitendra Singh
Customer Experience
Samsung India Electronics Pvt Ltd (SW Asia RHQ)

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Address: Kanpur, Uttar Pradesh, 208001

Website: www.samsung.com

Hi i have bought brand new samsung j5, it''s camera does not function.Every time i try to use, it shows "failed".After 2 or 3 days i bought this phone i have not been able to use the camera of my phone.I have taken my phone to your service station also spoke to the manager the whole staff of samsung service centre is not entertaining they are mistreating me.I am very upset hence i will escalate this case to court and social media, else you please do the needful.

Aug 8, 2021

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

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prakash nandwana17

from Gurgaon, Haryana

Apr 14, 2016

My samsung galaxy grand gt i9082 mobile me video calling nahi hota hai.sim network bandh ho jata hai.

Samsung India Customer Care

from Chennai, Tamil Nadu

Jul 6, 2016

Verified Support

Dear Sir,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Saurabh Kumar
Customer Experience team
Samsung India Electronics Pvt Ltd (SW Asia RHQ)
Ph No :[protected]

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Address: 205001

I have lodged the complaint on 1 april 2016 of my mobile handset samsung a7 but till now there is not any disciplinary action taken by the company. This is very ridiculous that such a big company n this much irregularity. Not any company representative is showing any positive or negative view n local samsung care authority is also not showing any type of response. This is too much disgusting. I think all samsung products are useless coz they r not eligible to give proper service

Aug 8, 2021

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

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Samsung India Customer Care

from Chennai, Tamil Nadu

Jul 6, 2016

Verified Support

Dear Sir,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Saurabh Kumar
Customer Experience team
Samsung India Electronics Pvt Ltd (SW Asia RHQ)
Ph No :[protected]

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Address: Shahjahanpur, Uttar Pradesh, 242001

The above complaint lodged on 12/04/2016 not yet attended by company service Engineer. It was informed by customer care that the complaint shall be resolved by 08 Pm on 12/04/2016 . Pl look in to the matter urgently and provide foolproof services.

Regards

Rawat

Aug 8, 2021

Complaint marked as Resolved

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Samsung India Customer Care

from Chennai, Tamil Nadu

Jul 6, 2016

Verified Support

Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards
Samsung India Electronics Pvt Ltd

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Address: 500032

I am writing from gachibowli, hyderabad. Through this complaint, i want to state that i have had the worst experience (Compared to my other purchased home appliance products) with samsung india at hyderabad. I purchased my split a/c on 2nd april 2016 and it has been 2 weeks and my ac is not yet
Installed.I have raised a grievance at samsumg customer care (Complaint number- [protected]) and folllowed up daily for the past 5 days and everytime ended up getting lip service that "it will be installed tomorrow".
I urge the samsung authorities in hyderabad, india, to kindly take notice of such lackluster and install my ac at the earliest.
If the product is not installed within 2 days, i am going to go back to bajaj electronics at kondapur, hyderabad and return the product.

Aug 8, 2021

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

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A

Arpit 17

from Mumbai, Maharashtra

Apr 13, 2016

It's double door refrigerator. Freeze area nt working

Samsung India Customer Care

from Chennai, Tamil Nadu

Jul 6, 2016

Verified Support

Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards
Samsung India Electronics Pvt Ltd

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Address: West Godavari, Andhra Pradesh, 534312

Samsung xpress M2876nd
lsu error U2-1112
not rectified turn off and on again
mobile no : [protected]

Aug 8, 2021

Complaint marked as Resolved

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Samsung India Customer Care

from Chennai, Tamil Nadu

Jul 6, 2016

Verified Support

Dear Customer,

Greetings from Samsung.

With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided. However if you are still facing some problem in the product performance, we request you to share the details of the same. Our customer service team will shortly get in touch with you for providing resolution to your concern

Thanking and assuring you our best services always.
Best Regards
Saurabh Kumar
Samsung India Electronics Pvt Ltd
Ph :[protected]

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