Samsung India Complaints & Reviews

Not coling for new samsung refrigerator purchase date 14/03/2016 bill no-16/5398 aditya vision
i am complen 27 march to continue complen patna bihar, samsung customer care but not take any action
not coming any refrigerator engineers, samsung complain number-[protected] received
service engineer sahjad .mobil no- [protected] not coming visit end of one month so many i am call no respond sahjad.

so plese take action and panuch samsung customer care and engineers

Hi all

I purchased samsung air conditioner on 18th april from bajaj electronics dilsukhnagar, hyderabad and they tool two days to deliver the product and logged the sale to samsung on 20th april.

Received a call from samsung that a technician will visit within two days. Till 8.00 pm on 24th april 2016 nobody visited for installation or no one even called to tell when they will visit.

Now i lodged a compliant with samsung after four days and they say some one will call to within 24 hours which means even on 25th 8.00 pm i need to wait for someone to call and tell me when they will install the ac. They may again tell thel will come after two days or three days or god knows what their slas are.

This seems a really useless company selleing the productions without any service. I am sincerely repending for buying product of samsung for the kind of poor service infrastructure they have.

I suggest everyone to go for a professional company like hitachi rather than buying samsung products.

As per details from samsung by reference number is [protected].

I logded a complaint with their call centre now (8.00 pm on 24th april, sunday) and the reference number for complaint given by them is [protected].

Lastly when i asked to tell me the escalation point, the message i received is their supervisors are not available at this point of time. They call it as 24 x 7 service.

Useless service by samsung.

Vijaya srinivas

The product as per order id no ab11585172p5511471 on 22 april 16. The product is pack of gio men's round neck t shirt and samsung guru e1200.
I charge the battery of the handset which was came along with it.
After insertion my sim card, i make a call on my relative mobile number.After attending the call, during in conversation process i heard a huge noise in both transmit as well as receive mode. It is impossible to talk. I immediately terminate the call. Again i call to other known mobile number. I found the same problem which was feeled in the last call.
I again placed third call to other number, the same problem persist.
I am feeling so bad that my family members are arguing for placing order online.
Also the size of t shirt is required as xl.
I hope you feel the feelings of your valued online customer.
It is also the matter of your goodwill of your company. Hope you replace the product as early as possible.

Dear si/r madem this kind notice that you I have purchase a Samsung company mobile.but this phone is heating issue starting time. I personally visit time Samsung care center ghumarwin ditt bilaspur so my issue is solve after changing the mobile motherboard . Please see the issue on urgent basis. Mobile Model no 531 galaxy Dear si/r madem this kind notice that you I have purchase a Samsung company mobile.but this phone is heating issue starting time. I personally visit time Samsung care center ghumarwin ditt bilaspur so my issue is solve after changing the mobile motherboard . Please see the issue on urgent basis. Mobile Model no 531 galaxy

Hi,
I purchased the ac a week ago.. Yet no installation done.. People in service center are continuously making false commitment or brazeny disconnecting the call if you complaints... I remember last year when i brought a hitachi ac, they did the installation within 24 hours. Whole installation was monitored by courteous back office team from booking a appointment to taking product/delivery/installation feedback.

I am repentant of buying samsung product.

Rajat: [protected]

Hi.
I m feedup with ur product. Its being two day no technician visit. I have already informed cust care on 19 i need tech on sat before 1pm

But the guy called after 3 rd call to cus care that he wud come 6 pm which is not acceptable as i have plan. Then we decided for sun at 10 but tech did n't call n i called him . Now he say he come at 3 pm . As already told him he need to visit 10 am.
And there is some issue with inside unit as there is tent to. Gas pipe confirmed by last tech who visited to dismantle the ac from old address ..
As this was done by ur guys n people i don't want to be charged

Moreover my ac is still in warrant if req replace the inside unit as u see the history it gave lots of trouble 8 to 9 technician already visited in mere 10 months

What need to be done.
Regards
Harpreet [protected]
Hpsingh.[protected]@gmail.com

I have bought samsung smart led tv on 12/03/2016 and company tells that we install tv in 24 hour after calling to customer care... I call customer care on 21/04/2016 and company tell that we will install your tv in next 24 hour and for further reference they give me reference no.[protected] also...But they had not install it yet...I called them again they tell that there is no place of this pin code ...If company not install a tv within 24hour then company should not tell that they give service in 24 hour...So i kindly request you that please tell samsung company to treat their customer properly...

Samsung financial empowerment fortune program ®2016

Samsung electronics (Uk) ltd

Samsung house 1000 hillswood drive

Chertsey surrey kt16 0ps, united kingdom

Mr.George morrison
Tell : [protected], [protected]


Approval of award winning prize of 500, 000.00 gbp for delivery/transfer.


Dear winner: mr jagjit singh


We the management and staffs of samsung electronics company uk wish to congratulate you as one of the lucky winners in the samsung uk promo. Your mobile number was selected at random as one of the lucky winners for the 2016 on going samsung uk promo, and your mobile number won you the sum of 500, 000.00 gbp. A cheque has been issued in your name.


We advise that you check the spellings and order your name is arranged so as to avoid problems the order your names are arranged are first name and surname.

Package information
Package content: ...Cheque of 500, 000.00 gbp ({five hundred thousand pounds) - 1 laptop - documents - face cap - and a t-shirt
Affidavits of certificate[protected]---- 0.10kg
Copy of proof of ownership[protected]- - -- 0.10kg
Colour of box:[protected][protected] brown.
One samsung tab 3 white
One samsung smart tv
One samsung laptop


We the entire uk samsung electronics company our full felicitation to you and your well wishers. We hereby inform you that approval of your winning price of 500, 000.00 {five hundred thousand great british pounds) and the original copy of your winning certificate/relevant documents that will empower you get your winning amount lodged into your nominated account have been parceled and issued to our delivery agent diplomat charles morgan whose proof is attached to this email.


The "court and government of london gaming board" has mandated us to deliver your winning prize to you by cheque. Your winning prize in a parcel (Which contains your 500, 000.00 gbp cheque, winning certificate and other vital documents) has been given to our diplomat charles morgan, who will leave uk for india your country on the 21st march 2016 and will arrive 22nd march 2016 to deliver your award winning prize in draft cheque to you.


The reason for arriving new delhi airport:


Our delivery agent will arrive at new delhi international airport because the government and the higher authority of your country has said that new delhi is the capital city of india and the cheque has to be registered and endorsed by this governing body only because it is an international cheque. India has been access a terrorist country and award prize is a very huge amount 500, 000.00 gbp it has to be registered so that you will not be having problem or quarries with anti terrorist agency after the $1, 000, 000.00 has been transferred to your account. All these protocol must take place in the capital city which is new delhi. So that is the reason he is to arrive new delhi.


Please note:


All international charges has been settled by the samsung company here in the united kingdom you will be responsible for your local custom tax clearance fees demanded by your country for custom clearance at the airport . Do not waste time with anything said to you by diplomat charles morgan during his arrival to your country in india. You are to follow every instruction to enable a successful transfer of the funds to your account. After the transfer of your award to your account he will come down to your city and take photograph with you and your family before returning back to uk.


Delivery agent bio-data

Name :mr charles morgan
Age. :53 years old
Country : united kingdom
Company : faster jet ( uk ) international courier ltd
Address : london customer/delivery services department,
Unit 10, ring-way trading est

Hi,

I Purchased Samsung Air Conditioner Inverter Model (Rs. 42500) 10 days Back at Bajaj Electronic Bazaar Paradise, but till now it is not installed. I'm Suggesting users to don't by this product because service is very bad.

Several times i called to customer care but response is very bad. I never faced such type of problem with any other products, I'm Again advice you to don't Buy Samsung AC.

Product : Samsung AC Inverter Model.

Samsung refrigerator have been worst serviced they took a lot of money n didn't even repair the product up to the mark in 6months time the fridge is non operational costing Rs 10, 000/- while servicing
Apart from that the representative are ill mannered.

Please if such CRM policies r followed by Samsung I would recommend everyone to not to purchase any product from Samsung

Respected dr. Raghunath ramanji,
I am a very poor man in rural area of maharashra state, ahmednagar dist. Tal. Rahata, (India).In this lottoty matter i am sent all money from borrowing from relatives & friends. Second problem is i am suffering from hipjoint problem & arthopedic doctor advice me to operate this problem. This operation cost is upto 8 to 10 lacks inr. But in this matter i am lost all money & because of treatment i am not walk any where.

All above process of lottory money i online transfer money time to time as per instruction of diplomat mr. Paul anthony, & reserve bank of india, e-banking / electronic wire transfer department’s officials mrs. Sunita anand. All money i transfer in various accounts as below details.
Sr. No. Particulars amount (Rs.Inr)
1. First i paid central board of exciese & custom 20, 000.00
2. Then i paid cost of conversation fee 57, 799.00
3. Then as per demand of rbi i sent my document i. E. Id proff. Driving licence, pan card, indian nationl card, noterization transfer form, rbi electronic funds transfer application form etc.
4. Then i transtfer currency conversiton code fee 1, 83, 000.00
5. Then i transfer cost of tranfer from rbi to my personal account 1, 97, 000.00
6. I sent atm card bank of england by diplomat paul anthony i paid atm card fee 78, 000.00
7. Then i receive atm card and diplomat say me to sent atm activation fee & i transfer atm activation fee rs. 1, 50, 000.00
August 2015 to till date i follow above procedure & transfer total money rs.Inr 6, 86, 000.00

All above money transfer receipt are enclosed herewith for your kind information and necessary action please.

In this all matter i till today didn’t get any lottory money. Sir, in this connection when i can give money for borrowers & friends, when i can do my operation, i also sell my bike in this connection.In this matter i am suffering from mentally effected & in this matter i am very distrubed.In this matter all my family life is destroyed. Please give me justice in this matter as early as possible. Then after diplomat paul anthony sent atm card of bank of england card no. Is [protected] and sent me pin no. First time i withdraw from atm 5000/- inr. But then after this atm is invalid or unauthorise message come from atm machine.
After the world bank compensation commition sent sent money in various court matter as guided by mr. Michal jobbs.In this matter i am fighting from august 2015 to till date. But i have not got justice. Please kind me as a human being and transfer some amount not all amount but some on my personal account as early as possible, that this money makes my hip joint operation successfully.

Secondly i lost my all earning money and some money are borowing from relatives and friend, they are follow me refund their money. Please see attachment
Yours faithfully,


Vijay deoram kanawade

My detailed address and account details as below.


Full name: vijay deoram kanawade
Home address: "shwetesh" bunglow, rajhans colony, near pwd office, opp: pmt, loni sangamner road
Loni bk., tal. Rahata, dist. Ahmednagar, pin-413736, maharashtra state (India)
Occupation: service
Age : 49
Sex : male
Contact phone no. [protected]
Account no. [protected] (Saving account)
Account holder name: vijay deoram kanawade
Bank name: state bank of india
Branch : loni bk, tal. Rahata, dist. Ahmednagar, maharashtra state (India)
Branch code: 06322
Bank swift code (Ifs code): sbin0006322
Country: india

To give you a quick intro my name is sreedhar) and its been such a painful experience from samsung service group here in bangalore. I have purchased a inverter air conditioner last friday and samsung has fixed an appointment to do the installation on tuesday and the service center goofed it up.

Its been a hell out of an experience from your service team to confirm the time for the installation. I called twice every day to your customer care number and every time i get a message stating that its been escalated and will get a call, here are few of the reference numbers [protected]/[protected]

Its ridiculing the customers telling blatant lies that you will receive the call which will never happen and the customers keep waiting

Finally my distributor (Pai international) has set up call with the service head mr ajith nair, yesterday he confirmed that he will do the installation today and he was so considerate to give his mobile number​. Today morning i reached out to him there has been absolute no response,

I never asked for his contact number and he shared his number the gentle man should have a courtesy of calling back ​to give us the update if he appreciates samsung corporate philosophy of customer centric approach

​t​hey have been multiple purchases from our community from other brands and their response has been terrific

You can please check your call center recordings and see what your team is promising customers and making them at the end of the day​. All my house hold appliances are from samsung, i expected a high quality service after paying premium price

I have tried all means of customer support - calling, chatting, even calling distributor customer care

This has been the most ridiculous and painful experience in my life

Appreciate if the service team is trained on customer empathy and make them not to commit to wrong deadlines

After mobile screen black we send near Samsung service center is S.G service Rampur chungi Roorkee uttrakhand .
but he could not sought out mobile problems and demand service charge 5000 Rs.
Therefore i would like to inform you kindly repaire mobile under the warranty period.[protected]

I am muralidhar from banjarahills, hyderabad in telangana state. I purchased
One split ac on[protected] from bajaj electronics punjagutta, hyderabad.
It was promised to be installed with 48 hours. Even after 6 days and 5 reminders, nobody turned
Up for installation. Your customercare center"s
Promises of resolving the matter on priority basis have no value. Such a
Poor response is not expected of a company of your stature.

Do i have to proceed legally and by other means for the sin of
Purchasing a product of samsung make

With reference to above subject my self vijaykumar.D.Vagadiya my mobile stolen on dt. 21.04.2016 evening near about 8.30 p.M at surat and my all detail mention as below


Name : vijaykumar dhanjibhai vagadiya
Add : j-1/202, star homes, old kosad road, amroli, surat-394107
Email : [protected]@yahoo.Co.In
Missed dt. : 21.04.2016 @ 8.30 pm ( stolen)
Imei no. Make : samsung galaxy duoes s 7562 (White ), imei no : [protected]
Last used no. [protected] ( vodafone sim )
Phone model samsung galaxy duoes s7562 white b 1037450


I have block my vodafone sim card and also inform local police authority . So please block imei no. Of this phone so not operating any unknown of my device.

Regards,
Vijay vagadiya
[protected]

I have bought a samsung ac and this is my first product in samsung. Its over 3days yet no support contacted for installation. I have called a toll free number and requested for ac installation. Its now more over 48 hrs still not yet received any calls from technical engineer. I am totally fed-up with this samsung. Dear all please don't go for samsung (Home appliance) rather that move for lg or whirlpool their services are really awesome if we registered a request through toll free the responses from technician are (Lg - 1-2 hrs) (Whirlpool - max 2hrs). Samsung this is ridiculous even am ready to return your fresh packed and sealed product which i was bought 3 days before because of your poor response.

I bought a samsung refrigerator on nov 2011 which they offer 5 year compressor warrantee. And it started issues from 2011 first is when i touch fridge back side i got electric shock call customer care they lodge complain and visted engg and sort out the issue .In 2012 fridge not cooling i call customer care they lodge complain and engg visted home they said compressor jam we will change it ok they change .2013to 2015 starting water leakage front of fridge i call customer care they told keep front side up i told front side already up then they told off fridge 48 hrs temprory problem sort not permanent .2016 march now fridge not cooling i call customer care arrange the engg visit they told gas finished in compresser ok they fill gas and took amount 1325rs after two three days fridge cooling gone i call again he visited home told may be internal leakage they told carry the product samsung service center result is internal leakage reported. Call no [protected] model no rt26fcig1/ctl . This is a compressor issue for sure where internal gas leak is happening inside the device, which is not serviceable i bought this fraud and bogus product for 15500rs. And now for the the reason its not servicable samsung is going to refund me rs.1000 ie. 12% of what i paid them. I disagreed and called their senior level managers, no one helped. Refrigerator which is in warentee.I have lcd tv samsung brand, computer, laptop, mobiles, washing machine, microwave all are samsung brand and i recommended samsung brand in our relatives and freinds .Samsung laptop also worst product .I was lot of faith this brand but this incident faith is gone don't ever trust samsung.Your are loosing a hard core samsung customer

Dear sir
i manjunath a kulkarni
i had given my samsung a5 handset to service in belgaum (cosmic service center), on 15.04.2016, due to home key not working.
on 21.04.2016 i get the call from service center that handset is ready, so i step to cosmic service center near fish market belgaum, and i received my handset, but it was not in good condition
1) back flash light. cover was missing
2) back sid top and bottom side was in a bobbled shaped paces on it
3) handset getting heating know, previous it was not

know i am asking to service people there are not agree to it, simply they are making issue to me.
so i am requesting to please resolve my issue


purchase details
reliance retail limited belgaum
date of purchase 20.06.2015
bill no 02

so i am waiting for your repily

Dear sir
i manjunath a kulkarni
i had given my samsung a5 handset to service in belgaum (cosmic service center), on 15.04.2016, due to home key not working.
on 21.04.2016 i get the call from service center that handset is ready, so i step to cosmic service center near fish market belgaum, and i received my handset, but it was not in good condition
1) back flash light. cover was missing
2) back sid top and bottom side was in a bobbled shaped paces on it
3) handset getting heating know, previous it was not

know i am asking to service people there are not agree to it, simply they are making issue to me.
so i am requesting to please resolve my issue


purchase details
reliance retail limited belgaum
date of purchase 20.06.2015
bill no 02

Complaint for samsung a8 serial no: rz8g808zprd ([protected])
I am constraint to make this complaint regarding the poor and callous service and response received from your service centre, ekm .
I had purchased samsung a8 on 2nd of april covered by warranty for 1 year the specification is given hereunder . I confirm that there had not been any misuse or water logging as far as the set is concerned.
I belong to a low income group and have purchased the set on installment scheme (Emi).
Despite the warranty in force, your service center had been claiming enormous amount for setting right the damage evident . The memo and all other documents related are attached hereby.
I request for your intervention in the matter and to properly advice your customer centre to replace the components without cost as per the warranty terms.
I am aggrieved and am forwarding the copy of the complaint to the consumer redressal forum