Samsung India Complaints & Reviews

Hi,

I bought ac from samsung on 14/04/2013. After the installation, i found the leakage of water, i have complained about it and got the answer that it is normal in monsoon time but the leakage didn't stop. I got 3 free services in first year and every time the servicing guy come, i asked him to fix the issues then he told me its installation issue, we cant help it. After one year, when i started my ac in 2014 than i got to know that some part is defected and that is not under warranty also and i paid 7000 for that and service centre guy made fool o[censored]s for 2 days and wasted our time also. He told us the guy who came earlier did something wrong. Now, this year before starting my ac, i called the service centre for the servicing and now he is telling us this time compressor is gone and though the compressor is under warranty but when they change it gas will be out and we have to pay again for the gas and that is 2200 plus 500. Even without doing the servicing, he even asked for the money. Now my point is whenever in summers i will start my ac i have to pay money each and every time. Samsung delivered the 3rd class and defected product, so that every time you can ask for money. I thought, samsung is a good company but this type of product and service you guys are providing. Very much disappointed with samsung product and services. Will never buy and suggest anybody to buy anything from samsung. From last week i am following up with them, asking for better solution and what i am getting back mental harassment and wastage of time. Even i have been told this time you guys will be sending some senior engineer, so that i will not face such type of issues again and again.
I want samsung to change this product or get it fixed without any charges.

Regards,
Deepti jain

Unfortunately I Purchased a samsung washing on 9 April 2016 (fully automatic, worth 16300). After washing the clothes I found that quality is worst in comparison to semi automatic. The shining of the clothes is away. I approach the dealer on 11 April 2016 M/S Ajay sales corporation Palwal for its bad washing quality and requested for exchanging the machine but he flatly shown his unwillingness to do so. I made a complaint on customer care on 12 April 2016 (Ref no :[protected]) Since then engineers are being appointed by the company, visiting my home, washing clothes on machine and justifying the quality but the quality is too much poor.Lastly on 16 April 2016 one my Dogra Sr. engineer visited and he was the opinion that the quality of washing of this machine is not comparable to the washing of semi automatic as it thrashes the clothes highly and give better washing but i cann't fail the quality of washing of this product. Since I have spent more money for better washing quality, this machine may be returned back and my money may be refunded to me. The agency may be penalised for harassment.

I made an unfortunate mistake of buying a Samsung Washing machine on 9 April 2016(Fully automatic, Worth 16, 300). After washing the clothes I found that quality is worst in comparison to semi automatic. The shining of the clothes is away. I approach the dealer on 11 April 2016 M/S Ajay Sales corporation Palwal for its bad washing quality and requested for exchanging the machine but he flatly shown his unwillingness to do so. I made complaint on customer care on 12 April 2016(Ref No :[protected]) since then engineers are being appointed by the company visiting my home washing clothes on machine and justifying the quality but the quality is too much poor. Lastly on 16 april 2016 one mr dogra sr engineer visited and he was of the opinion that the quality of washing of this machine is not comparable to the washing of semi automatic as it thrash the clothes highly and give better washing but I cann't fail the quality of washing of this product. Since I have spent more money for better wshing quality this machine may be returned back and my money may be refunded to me. The agency may be penalised for harassment.

Dear concern i had bought a samsung power bank 20000 mah from chupchaplelo.com and paid 699 rs. Order no is oid331414. This product was sent to me on 7th april 2016 via del net express with tracking no. Jpc11026948 not working. It''s backup is nil and is not solving my purpose of buying it. Pls take the appropriate step. I request you to refund my money or replaced the product asap.
Thanks & regards

Refer bill no. Cwh/1076 dtd 13/4/2016 issued from adishwar india ltd, kphb branch, hyd on the subject matter

Samsung registered reference number allotted to my request on the subject matter is [protected] and assured me on installation within 48 hrs.

There is no response from samsung service office at hyderabad also not lifting my phone since last four days

I have oder a Samsung power bank and it is not working... Can u please refund my cash.. Hope u understand my situation... My oder ID is UNIBMOC189949.. Pls do the needful

Hi,
I bought new double door fridge which was installed on 12-april afternoon and on wednesday morning i found its freezer door is not closing and the refridgerator stopped cooling.
Even after contacting the customer care twice and informing them about the issue till now haven't received any communication to fix this .

Is thsi the quality expected from samsung now ?? Please replace this faulty peice with a new one or give me the full refund immediately.

Will file a consumer case if this is not resolved by tomorow.

Thanks
Sambeet

We got an airconditioner two days back from a nearby dealer named Meenakshi fan house in Madurai. It has not been installed yet. We have been contacting the technician for installation and he said he will come and fix it but has nt turned up yet. We feel extremely disappointed in your company s services. We bought your product with a lot of trust and now it is gone. I am sure any other of your competitor would have provided better service

I called seven days back for not cooling of my ac.engineer visited and told compressor need to be replaced, as it is under warranty, they told it will take 3 to 4 days. After that I did not receive any update from Samsung people.every time I called customer care and they said sorry, we are escalating.day before yesterday I called service Centre, they said by 14th it will be replaced.
Now 4:22 again no update from them.
My main complain is, it is not the responsibility of them to update the status to customer.everyday almost I called.why not them?
I have shown ac outdoor unit to other person.last year I changed condensor.as per him compressor is not working because of not proper fitting of condenser.as it is in proper kolkata, there is no reason for not working of compressor within 5 years.
My question is, it is my fault for not proper installation of condenser?
Is this a service of Samsung ?

I have order mi power bank you have delivered samsung which is not working. You have delivered a old one. Pleasee come and receive your product as soon as possible.you are cheating the customers.my order no is [protected] you have delivered a old power bank. Why are you cheating the customer's.if you will not come and collect severe action will be taken.

I purchased one samsung split AC last year which is in warranty period. I requested for a servicing which was supposed to be provided by the co. on its own as there are three free services in which i got none. The service request was provided to me but no one came to attend or inform me about non attending the request. I called the service no. again and again my request was lodged but no one came to attend or inform me about not attending. Today I called for third time and they asked me to call again for the fourth time to book a servicing request for two days later. The service is disgusting and I'll never ever prefer a any article of samsung as there are other good competive products of other companies available in the market. This is not the first time with samsung for this poor third class service. Will never use samsung nor will suggest anyone to buy any samsung product. Samsung has degraded its service by tons.

Samsung triangular inverter ac outdoor unit wiring is not properly fixed, so there was a short circuit and the outdoor unit is not working. I have raised totally 5 complaints from the month of February. the service engineer with out visiting the place over phone he is estimating a quotation of 10000INR for repairing the unit . my ac is 1+ years old. with in two years as a customer how could i pay a huge amount. all my lodged complaints are automatically cancelled and bringing me huge frustration. my complaint numbers are, [protected], [protected], [protected], [protected], [protected]. third party service centre alfa refrigiration is laughing at me everytime. i am also sending you the bill copy, and the photos to you do the needful. the service engineer is pushing us to change the fan motor.

Samsung a c was purchased on 24.02.2013 from m/s parakh enterprises, nasik. Complain was raised for 'a c not cooling the room'.Subsequently service engineer attended on10.04 2016 and observed that there was hardly any gas in the compressor. Approval for gas filling was given by me. On 12.04.2019 service engineer came to fill up the gas. He observed that the valve key nuts were not there. The compressor was attended this time that too for the first time .It means that while installing the a c, your engineer did not fit the nuts which resulted into the gas leakage and for your engineer's mistake the gas leaked just within three years or may be less than three years as the a c was not used after june, 2015.This compelled me to pay service charge rs 550, gas charges rs. 2500 and nut charges rs 250(Total rs 3300).Since it was the mistake of your engineer, i want that entire amount rs 3300 must be refunded to me immediately.
I have enclosed the purchase bill of a c and the gas & nuts charges for your reference. I am yet to receive the of service charge receipt. Please do the needful immediately.

Raised a complaint last thursday(07/04/2016) at samsung customer care regarding my fridge that has stopped functioning due to current fluctuations. The engineer visited my place in the evening and told me that the mother board has been burnt due to current fluctuations. At the time of buying the product, i have specifically asked them if i should attach a stabiliser to which they told me that the refrigerator comes with an inbuilt stabiliser, while now they agree with me that the damage would not have been done if an external stabiliser would have been attached. Inspite of that i have agreed for replacement at an extra cost. They have told me that the required part is not available in hyderabad and would take four days, upon multiple requests they sent the product on saturday i.E. 09/04/2016 which the engineer came onsite and discovered that the part received was the wrong one. He said that the area supervisor will call me and brief me, whose call i haven't received as of today. I had made multiple calls(Close to 6) to the customer care in chennai, who also told me that the area manager will call me. No calls received yet. How many days does a part take to reach hyderabad from any part of india? What explanation does samsung give? Feel terribly cheated by a mnc like samsung.

I got this package on[protected], but as soon as i opened package led indicator left for on always, and power button not functioning and most predominantly its not charging my mobile but while connected it to charger it shows charging,
"what do you people thinking, money growing on trees for us people, is it simple for you that rs-850/- is that much easy, you just luring people with less prices and sending fake products, what i have to do with this worthless product and where do i put it, if you go on doing like this your bull e-commerce will be shut down

I get 2 memory card of samsung 32gb. And samsung 16gb on www.bookthecart.com website. And i just used memory card in my mobile its not working, then show a memory card is formet. I m training to format and than not working memory card. Memory card is not showing in device . This memory card is duplicate. After delivery I m send email to company for the return my order and refund but not any answer to this mail. And I m still trying to called in company but not reachable. i want get back my money. ANd just want to return.
my order no is.. [protected]
And my contact no... [protected]

Hi i have bought brand new samsung j5, it''s camera does not function.Every time i try to use, it shows "failed".After 2 or 3 days i bought this phone i have not been able to use the camera of my phone.I have taken my phone to your service station also spoke to the manager the whole staff of samsung service centre is not entertaining they are mistreating me.I am very upset hence i will escalate this case to court and social media, else you please do the needful.

I have lodged the complaint on 1 april 2016 of my mobile handset samsung a7 but till now there is not any disciplinary action taken by the company. This is very ridiculous that such a big company n this much irregularity. Not any company representative is showing any positive or negative view n local samsung care authority is also not showing any type of response. This is too much disgusting. I think all samsung products are useless coz they r not eligible to give proper service

The above complaint lodged on 12/04/2016 not yet attended by company service Engineer. It was informed by customer care that the complaint shall be resolved by 08 Pm on 12/04/2016 . Pl look in to the matter urgently and provide foolproof services.

Regards

Rawat

I am writing from gachibowli, hyderabad. Through this complaint, i want to state that i have had the worst experience (Compared to my other purchased home appliance products) with samsung india at hyderabad. I purchased my split a/c on 2nd april 2016 and it has been 2 weeks and my ac is not yet
Installed.I have raised a grievance at samsumg customer care (Complaint number- [protected]) and folllowed up daily for the past 5 days and everytime ended up getting lip service that "it will be installed tomorrow".
I urge the samsung authorities in hyderabad, india, to kindly take notice of such lackluster and install my ac at the earliest.
If the product is not installed within 2 days, i am going to go back to bajaj electronics at kondapur, hyderabad and return the product.