Samsung India Complaints & Reviews

Myself Mr. Shobhit Khandare had purchased SAMSUNG NOTE EDGE (Serial Number= R28G30EHGFR ([protected]); Model Number= SM-N915GZKEINU) from Reliance Digital shop, Vashi on 20/04/2015. At the time of purchase I noticed that there is a small black dot on the bottom right side of the screen (on the edge of the cell phone). I could not identify this dot in the shop as it was very small and could not be identified easily. We thought it might be a type of design or logo of Andriod. This was a newly launched gadget so we felt this is a kind of design.
After few days we realised that it (Black dot) has increased little bit. Also the functions on the screen of the edge was not working effectively. We felt it might be because of black dot. So I approached to the Reliance Digital shop in Vashi. The concerned person had asked me to visit Samsung Service center. He sent the shop representative with me. After reaching to service center, the head of the service center tried to convince me that this is due to damage to the screen. I told him from the day one this black dot was present on the screen and I thought it could be a type of design and hardly could be identified. But he was not listening to me. Even the shop representative told him that if it could have been the case of damage there is not a minute scratch on the screen. That time the service person could not give proper justification for this and could not convince us. So we left the service center.
Therefore I am writing this mail to make you understand the following points
1. The mobile on the day of purchase possesses the Black Dot.
2. After the dot size increased I came to know that this problem is due to Black Dot on the screen.
3. If this could be due to damage of the screen than there has to be a minor scratch or minor break on the screen. But there is no scratch or no break of the screen.
So its my humble request to take this issue seriously and do the needful as early as possible. As this cell phone is costly and hardly few days old I want the replacement of this product. I don’t wont the replacement of the screen. Please consider my problem and resolve it.
If the replacement is not considered I would have left with no choice rather than going to Consumer court and Grievance cell and make the compliant of it. Also I will be writing this complaint to higher Authorities for their information.

As per previous complaint loged on 30 june 2015 in name of tanu123456, Till date no resolution only phones call come.They are not taking my complaint seriously.So, indian consumer forum charge a plenty to samsung company, so that this company make not loss any other person later.
Tanu gupta
[protected]

Till date only phone calls come from different no. But no resolution come .
Kindly take some strict action against the company as continuously make frauds with the customer by selling defective products just for earning their higher / more profits and lossing customer money day by day.
So, please check and update.

Regards,
Tanu gupta

Samsung galaxy j5 camera pixel size not
Small 640×480 new software update adding completig solusan

What happened no comments from the company.

I repeatedly tried to contact the phone no. But there is no response. Samsung needs to check on it. I found in the internet that many other people are being trapped like this by the same phone number. To my surprise there is no response yet from Samsung. What can one expect from such an reputed company.