Samsung India Complaints & Reviews

i was register a complaint on 20 june 2015 from samsung customer care regarding gas leakage. From that day i continue call on customer care till today above 50 calls. 24 june 2015 a technician visit for collected 672/- rs for service charge only. From that day they said service center team will visit to repair your AC. But today 01 july 2015. they did not come and only customer care said that they said come today or tomorrow. if they do not give better service then it should be stop dealing AC with customer. samsung AC reference no is [protected] and registered date 20june 2015 registered mobile no is [protected] alternate no [protected].

I purchased top loader wobble technology washing machine just before 2 months.yesterday i was washed some jeans and cloths. after washing i removed cloths from drum while i got piece of fiber then i saw in drum so got little hole in wobble pulsator. Its very hesitating i raerly used my m/c.

I bought Samsung LED 40F5500 in 13/05/2015, Since I have been facing a problem with It., In initially ignored the problem, but after sometime problem raised more, then I called to Samsung customer care, that time TV was under warranty and they changed the mother board, after three month I faced another problem( blackness in picture ) then I called to Samsung customer care but he replied your warranty time has expired that is why we cannot provide free service to you. but I want to say you if Samsung TV quality is so bad then why are you making a fool to people, instead of buying Samsung, I should have bought local made TV, Now I am regretting And I will suggest to people never buy to Samsung LED TV Quality is so bad, by the way I extended my warranty up to three years, from chroma now they are getting repaired I enclosed my proof for your convenient Samsug LED Details is given below. Brand : Samsung Model NO. 40F5500 product code : 176759 Invoice No. 20025752 MY mobile No. [protected], [protected]

i us to this product mostly 1year there are no updae for samsung kitkat or lollipop why samsung 16000 to sell this products of smartphones heavy price there are number phones in market micromax is the best they had recently updates of smart phones ips display 1.3 gh processers they sell only 5000 wate of samsung phones to buy its slow working phones alsow

I would like to draw your kind attention that M y name is Pranav Dalal, I have purchased refrigerator of Samsung RT33HDRZESL on 21.10.2014 from Vijay Sales. From the 1st month itself it is not working properly we have done many complaints but we have not received any satisfactory response from your side.every week engineers visit at our place and gives ridiculous answers by asking to change vegetable vendor on complaining about the waste of fruits and vegetables, atlast we have complained to CEO of company but still there is no solution and response from there side hence please please look in to the matter and do the needful. Now I am fed up of Samsung company and I want the product replacement and also claim for waste money of milk, fruits and vegetables for the same and harassment mentally to me and my family members too. Thanks, Pranav Dalal [protected] [protected]@yahoo.co.in

I am chandrasekar from erode city..i have purchased samsung refrigerator on 07/04/2015. on that date of purchasing itself refrigerator not working properly. no cooling and no ice formation in freezer. i booked complaint to service center. they came after a week (very poor customer service) and refill the gas of the refrigerator.. on 28/04/2015.. but with in a month again refrigerator not working.. . no responsible from samsung seevise and customer care for my complaint.. ( ID no.[protected]) now i learn lesson about samsung product and their customer service.. why should they spoil customer money with the failure products.. kindly arrange service to rectify the problem of my new refrigerator.. i asked what is the meaning for 10 year warrenty for that refrigerator.. do needful service at the earliest.. pls...

Respected sir/ madam. . my name is ramya iam one of the ex employer of Allsec technology totally iam worked 8 months in Allsec technology as a CSR iam very hard worker and officially co operated with my superiors to develop the customer satisfaction and achieve the company target more than company requirements I worked there very sincerely but iam not close to any one iam perfect officially while iam working there in between I had health issue in that time I had must situation to take rest so that with proper medical certificate I asked the prior permission to get leave for me I forwarded to my tl and then he also forwarded to one of the manager but he doesn't accept that and suddenly gave me a spot resignation to me on that day iam really fed up and hurted because iam bought up in middle class family it effect my family also the thing is they doesn't provide 30 days leave for me but they provide 60 days leaves and 45 days leave so many employees those who are all close with concern peoples ..and after iam heard about these iam totally effects from my mentally and it affects my health also and the main thing is i am resigned on April 14 2015 with in 50 days I tried to rejoin in the same dep but they doesn't provide me a same dep they take 21 days for the rejection I came 7 th April they told me call u nu but I didn't receive any call so I goed 15 th may again attend interview and hr told me you Short listed nu and finally told you are not for a tech dep nu and they told me come back next week nu and he finally told come back after one month nu iam totally fed u have to take proper action for this pls kindly think about my situation and revert reply for me otherwise surely I will take some other action seriously. Regards ramya.v ex Allsec employee

I bought 2 Samsung AC from Sargam Electronics, Patel Nagar on 29th March 2015. After 1 month, I faced problem with one of my AC. It stopped cooling. I registered a complaint on 19th May 2015. Samsung Technician came and they replaced the compressor. It took 10 days for them to resolve the issue. Again yesterday (3rd June 2015), I am faced problem with the same AC. Its not even getting started. I registered a complaint (Complaint number: [protected]; date: 4th July 2015) an talked to Sneha. She told that her manager will call me within 4 hours. No one called. Again I called Samsung Customer care and again they gave the same reason. I am pissed off with Samsung product and service. It's just been 3 months and I am facing problem again & again. I want them to replace the product.

I have recently purchased a Samsung Curved TV from Sonovision, Hyderabad . The model is 48J 6300 . This is a smart TV and claims to feature Skype .
To use Skype, a TV requires a webcam . This TV neither has a built in webcam nor is a compatible camera available in the market . As a result, the Skype facility cannot be used at all . At the time of purchase I was told that the webcam would cost around Rs 5500 and would be available from Samsung Brand Shops . When my attempts to get it failed, I made complaints to Samsung but in spite of repeated complaints they have only been giving vague telephonic replies . It has now become clear that neither Samsung has a compatible camera nor are they willing to tell whether any compatible webcam is available in the market . For obvious reasons, they avoid any written communication .
I have even submitted a written complaint to the CEO through their website, which was acknowledged with assurance of response within 24 hours . But no response has been received in 4 days .
I request you to kindly take up the issue with the Company and, at least inform me whether any webcam is available that can be used with the TV .
I also WISH CONSUMERS TO TAKE NOTE OF OF MY EXPERIENCE AND BE CAREFUL ABOUT PURCHASING A SAMSUNG PRODUCT .

Hello, Subject: Request for extended warranty for Samsun TV LED remains unaddressed for 6 months Date first request raised – 23rd Feb 2015 Reference number – [protected] Registered mobile number – [protected] My name is Gaurav Kumar and I purchased Samsung LED TV 32” on March 3rd 2014. On February23rd 2015, as it was going to be one year of purchase, I called Samsung customer care[protected] and requested for “extended warranty” and reference number for same is [protected]. I didn’t receive any response – I again called up on 26th Feb and customer care rep. gave the same response that your issue has been forwarded to service centre and you will get a response. I kept waiting and waiting …. I called them back in March 1st week, again in April start, again in April mid, April end, May start, May mid, June start June end and then last time I called them was on 2nd July i.e. yesterday. Frustratingly – every time I called their customer care, I get ditto same response what I got on Feb 26th and in later calls made. They say this has been escalated to seniors etc..etc… but resulted nothing. The guy Nimesh and then Himanshu (whom I spoke last night) – said to me this is how we (Samsung) works. If you have problem then keep waiting. … we can’t do anything from here. When I asked to connect to senior as I am waiting from last 6 months – they said that there no seniors available (this is their response every time). Does Samsung customer care deprt. runs completely on these incompetent people? I am thinking to take legal action against Samsung for selling products with false promises of post sell services and making fool of customer by having incompetent people as customer care rep. Any help in fighting this injustice would be highly appreciated, thanks Regards, Gaurav [protected]@gmail.com

Hi, Kindly note, due to liquid logged my mobile is not working and same its under warranty, I gone to Samsung service center to check what the issue with this handset first they said motherboard issue I asked how much the charge to replace the motherboard, they gave me estimate arouns 7500/-rs and told me you have to keep this handset here for 3 to 4 days I said ok. After I called them for status they replied it will take time to change the motherboard stock is not available.I said how much time will take to do all this they replied once we done will call you directly since 1 week i did not get any call from service center. I called them again they came with 2 more issues with this handset like display not working and front and back also not working and total cost around you have to pay 14 to 15K. Now just tell me how can I give to them above amount if i better to take same new handset because for new mobile cost around 19k for Samsung note 3 neo. I trust Samsung service from so long back I changed many phones of Samsung but I never change the brand, but now I have to say this is very pathetic service by Samsung service center and I think may be they have changed all parts of my mobile phone they are seriously fake I never seen like before. Kindly resolve my issue if you can. Below is Samsung service center details. M/s Synergy Enterprises 11, 12 siddhi apt, 1st rd, Nallasopara (W), Thane-401203 Ph number[protected], [protected] Work order number-2809 Model-SM-N750 SL no-RF1F01A7FD IMEI No-[protected] Also you can contact me at [protected]. The mobile still in service center so I cant take photo and upload here. Regards, Sanket Raval

hi I have Samsung refrigerator new one which stop working within few days after purchase i complain multiple time but no response. I have complain also with ref number [protected] but no one care to resolve this issue, the technician told PCV board need to be change but no one came to change this. this is highly disappointing.

Sir my name s parameswar reddy. One day i got one mesage in dat msg u won 4. 6 crore rs price money is der. And same message to my email also camed sir. But i am very poor and low knowledge person sir. They taken 8 lach rs from me. One time 15500 and next time 3lach 80 tousand rs and 3rd time 4 lach rs. I have all emails and bank accounts and one id card of agent. So plzzz take of my prblm because my father is farmer. .

Sir, As our school is for special children whom belongs to economically backward class and purely running on donations only.Hence please give concession on the repair bill amount is Rs.1349/-This is with reference to our job no:[protected] Dt:24/06/2015 model No.R134RVMS11A2 Serial No:03094ZAp600776P.

I am having Samsung Grand Qattro which I purchased 1.5 years back. My phone become dead one day. When I went Samsung service centre (Velachery, Chennai), they told me to replace my phone's Motherboard which costs Rs.6500/-. I said no to the service centre and went totoodoo. He checked the phone and did S/W update and it is working now. What is the problem with Samsung service centre. I paid Rs.1500/ for S/W update only due to Samsung service centre. I am sorry Samsung but assure you that I'll never go for any Samsung product. Thanks

I am using Samsung galaxy s5.but I will update the android version 4.4.4 to 5.0 then onwards my mobile getting heavy heat, lagging and some times its will says memory card not inserted even memory card has inserted.and another problem is google chrome was not syc with my gamil I'd .why my mobile like that what's the problem

Unfortunately, i purchased a samsung split inverter ac " ar18hv5nfwknna " bearing sr. No " obkopdcf500387h " from janta electronics, sco 36-37, sector 41d, chandigarh on[protected]. Just after 10 to 15 days it started to create the problems.Right from the date of purchasing, i was forced to make complaints 5 to 7 times . I requested samsung to replace the faulty air conditioner but all went in smoke. Please take this in to consideration that with 2 months of purchase compressure has been changed. If samsung has supplied me a normal and good operation unit why they were forced to change the compressure. Please try to deliver the justice to me. Everytime, when i made a call to samsung they tried to manage and assured me that ac is very much good despite so many engineer's visits with in 2 months. I request you to please solve the problem amicably otherwise i have prepared my self to move to the consumer court as every time samsung challenged to go. Samsung should try to understand that i have spend rs.46000/- from my hard earned money but they have forced me with my family to remain sleepless in this summer.

Thanks

Rajesh ranga
2203-b
Sbi flats
Sector- 42 c
Chandigarh
Mobile # [protected]

My shiny new Samsung french door began leaking water from the ice bucket last week. I tried to remove the ice bucket, but it is stuck and will not budge. I watched the videos online and, when nothing seemed to work, called Samsung to get it serviced. My wife explained the problem to a very helpful person ( ? named Annie. ) We bought the house on July 30, 2014 and all the appliances in the kitchen were new (and ALL Samsung). The house was gutted and redone prior to our moving in. The appliances were purchased by the builder in March of 2014. I have no receipts. Annie said if we could get the builder to confirm that the appliances were new at time of move in, they would honor the warranty. That made me hopeful. I contacted the builder, who emailed Samsung stating that that was indeed the case. I should also mention that I registered the product shortly after we moved in. The next day I received a phone call stating that I needed a copy of the receipt, which I explained I did not have and did not have access to. This person was NOT helpful and we seemed to have reached an impasse. I am disappointed in the customer service I received and am now looking to pay someone to repair my refrigerator ( I have turned the ice off...in JULY!). I am also concerned that my other appliances are also Samsung ( DW, microwave and stove) and that I can expect THEM to fail. I am in the market for a new cell phone and will not consider Samsung for this reason.

I regret to complaint about the bad product delivery and after that very unprofessional service team. I purchase a washing machine whose spinner was found in non working condition and after complaining twice the matter is not resolved yet. My complaint no. is [protected]. I want to get my product replaced as it is a manufacturing/handling defect.

I Have Complaint about the issue so many times to your customer care but they will came to do some thing cannt rectified the problem our tv automatically swithing off and on, i have done to extn. warrenty period, your engineers were not experienced people at our location i trust always your prompt service but this time i hate your services. so please rectify our complaint as early as possible. Name : Borusu.Yesubabu Address : ballagate center Near vydin public school, MUMMIDIVARAM, Andhrapradesh- india 533216 Contact No : +91-[protected] Tv Model : UA2255100nn S.No : MQ213PAF60283219