Samsung India Complaints & Reviews

Dear Team, I had submitted my samsung TAB at your service center in lucknow via bill no. [protected]. on 20th June they did not check what had happened to the TAB they said to submit it and they will call and let me know, but since last so many days I have NOT received call from the call center that whats the status to my TAB. No one is bothered calling me on this. Secondly the mobile no. and contact no. mentioned on the acknowledge of service request are either switched off and incorrect. Then I called the help line[protected] they were not able to address what had happened to my TAB very pathetic and eventually gave me a complaint no. /ref. no. Please direct your service center at shri Ram Tower to immediately call me. Its so painful seeing position of SAMSUNG. A very prompt revert shall be highly appreciated. Regards Devanshu Dhawan [protected].

Some day before a phone call come on my number, my number is [protected] .He said he call from Samsung company rohini, Delhi. Caller number is [protected]. He says on occassion of 15 year of Samsung company, a lucky draw held and my number selected for Samsung grand2 mobile phone at 80% discount ( in only Rs. 3000). He taken my address and despatch through Indian speed post with COD mode of payment. But the parcel I have got there was some spiritual metallic items. Parcel information: BUSINESS PARCEL WITH COD REG - 2136 CUST ID - DN/ROHINI- 7/87/BP -21 E - BILLER ID- 3707 DATE- 12 JUNE 2015 ADDRESS: B- 97 SECTOR - 11 ROHINI DELHI- 110085

I have given my phone to service centre on 04.06.2015. Till today they have not given my phone. Since 20 days they are telling we have ordered the motherboard to Samsung in noida but they have not sent the spare. Reason is the spare is out of stock .so lazy service by Samsung. They are making the costumer very angry. The other companies like apple if any problem occurred in phone they will replace a new phone next day. What is Samsung doing for their costumer. If spare is not their then give me another phone r repair my phone today

Dear Sir, My Name is Ravi Kanamadi. I had Purchased my Samsung Refrigerator on 18th March 2013 from Vijay Sales (Pune Chichwad). Model : RT3534SABSP/TL / 2012 (Double Door) Rating : 4 Star. Chasis: 07844ZACA00568 Ecode: A140 Price : Rs. 23500. Within Few months we experienced a cooling problem. We contacted Samsung Service center and they infomred that Product is fine, and need to keep some distance from wall and remove all stuff on top of the refrigerator. We did the same and monitored for few months, however facing the same issue. Later again we raised the complained on 9th Sept 2014 with details below, Call no: [protected]. Receipt no: 733. (Modern Enterprises, PUNE) It took more than 1 month for them to diagnose find the problem. Later replaced PCB and Sensor (Total : Rs.2200). Problem still Exist. Still now we are facing the same issue. Its very Frustrating for a customer facing an issue. I would like to mention that the service and the service men are not good. Service men are still unable to able to diagnose and fix the issue even after visiting 3 times. I understand that its been a long time we have purchased the Refrigerator, however we are facing an issue since day one and still comtinues. Hence this complaint need to considered to be very valid and need urgent assistance or replacement of the product. Please consider this complaint on priority and resolve the issue Soon as Possible. Let me know if you need any more information. Please find the attachment of the receipts. Hopefully, Ravi Kanamadi . [protected]

Under warranty period of compressor it not operated. Your service person checked the compressor and told it faulty. Then they replaced new compressor under free of cost but they claims gas refilling charge of Rs 2500/_ . now I enquired everywhere somebody telling gas refilling also under free of cost and some body paid less than Rs 1250/_ why service person charged place to place different amount. My Samsung's complaint no: [protected], service order no:[protected], serviced agency: MURUGAN service centre. Cuddalore.ph.no:[protected], [protected](authorized Samsung agency) date:15/06/2015. I think I paid more amount any option to clim the paid amount inform to me. My name: annamalai, email: [protected]@yahoo.com

On 21 June 2015, while charging my Samsung Galaxy S4 phone from a USB cable connected to the laptop, out of nowhere this message popped up saying something about power sharing.It said you need to install an application. I dismissed it. But now my phone has stopped charging from the charger as well as USB cable. Then I called at Samsung Customer Care and the person could not grasp and resolve my problem. I have lodged complaint with Samsung vide reference no. [protected] on 21 June and received a call on 22 June. The person on phone asked me to bring the phone in safe mode. I tried but the phone didn't go into safe mode. Then I went to the Samsung Customer Service Center at Dwarka, New Delhi. They did factory reset. They tried to bring phone in safe mode but could not do it. This is the mockery with the emotions and sentiments of the trusted customers by the company, who for promoting their Power Sharing Cable has started following these cheap gimmicks. Customers should not be taken for granted. If this problem is not resolved in next 72 hours, they will be forced to take Samsung to the Consumer Court. Comments given by various customers about this problem on Power Sharing Application at Google Store ( https://play.google.com/store/apps/details?id=com.samsung.android.app.powershari...⇄ ) being faced during last 2 weeks itself is an evidence about the inconvenience created to the customers for promotion of Power Sharing Cable by Samsung. This has already dented good standing and reputation of Samsung in today's competitive world of mobiles and will have long lasting effects. My humble appeal to Samsung Mobile is to address this problem at earliest and advice their call centers/customer cells to co-operate and assist their customers in overcoming this problem free of cost at earliest .

• Hi, I am forced to write to because of the inefficiency of your service center and customer care center, who have not only failed to provide solution to my problem but are actually harassing me. I have explained this story many times over to service center and customer care center, but writing briefly here again for your information. I bought a refrigerator on May 9, 2015, model number RT36JSRYESA/TL (receipt attached). When this refrigerator was delivered to me it came with the upper door dented from the side. I immediately complained to the dealer and to the customer care center. After few follow-ups and days, two people came to replace this dented door. As they replaced the door, they used the PCB panel, see attached image, from the previous door. So, while removing this PCB panel from the earlier door, they damaged it badly as they were pulling it out with screw drivers. They incurred cuts/scratches on the PSB panel. Also, when they installed it on to the new door, they could not make it properly fitted. It is coming out from the upper end and too much pressed from the lower end. Clearly, it’s the fault of these people who came for the job and could not do the job properly. I mentioned it on the form they gave for my signatures, that this is faulty and I’m not satisfied. I think nobody bothered to read that piece of paper, neither service center not Samsung. So, I filed the follow-up complaint. This time a man called Akash ([protected]) came from the local service center. He inspected the situation and told me that my complaint is justified and should be resolved soon. But after a few days I started getting calls from the service center that this time it will be chargeable!! I was surprised to hear that. With no fault of mine, they were asking for money. I again spoke to customer care, This time a man called Ravinder ([protected]) came and inspected. He also agreed and assured me of resolution soon. But again, after a few days, started getting calls that this service would be chargeable as it is out of warranty now. Next day they said it is chargeable because your door has already been replaced twice. But actually door has been only replaced once. So, they were clearly lying. I also spoke to Mr. Aman ([protected]), a manager at the service center, he too said the same things. This is actually happening now for more than a month. Their statements are contradictory. Some day they tell me that your parts have been ordered and would be installed soon, but on the next day they say that this cannot be done!! They are not only giving me strange excuses but are actually causing me grave harassment. There does not seem to be proper coordination between your customer care center and the respective service center at all. One say one thing other says totally different thing. I bought this fridge to make my life easy, but actually it as become a pain for me. I am not sure what they want, they always ask for money!! Is it some kind of corruption happening in Samsung service centers? I am actually thinking of exploring legal options available, but trying this last resort before that. I have gone through enough pain and a customer like me does not get connected to a company like Samsung for such a treatment. I DO NOT DESERVE THIS. A customer being treated like this, would you get up and do your bit? Request you to take this on a priority basis and help resolve the issue ASAP. Let me know if you need more information from my side on this. See some images attached. Thanks in advance, Manav Bhardwaj Ph: [protected] Email: manav.[protected]@gmail.com

Totally disappointed with the selfie camera's hardware in the new Samsung S6Edge. It started showing a blue dot within 3 days of my purchase and it increased to 5 dots in 10 days, which is when I noticed this problem. When I talked to Samsung customer care they said I should get the phone repaired, but I was expecting a new replacement as it was only 12 days old and its their most expensive premium smartphone. They simply refused to replace or refund me and instead are adamant that their policy doesn't allow replacement beyond 7 days and I should get it repaired. I feel completely ripped off for spending 60k+ Rupees on below par hardware in this phone. Its been 7 days now and they still are trying to force me to get it repaired. So please don't buy this product! Please share this message with your family and friends who plan to buy this phone. For the Samsung's senior most team if you see this message, heres my reference number for the issue: [protected]. So far Samsung didn't even care to appoint a senior member of their team to my case, who might have higher authority in such a situation.

I have ordered for earphones (worth Rs 899) on June 11 2015 from https://www.samsungindiaestore.com/. The product was supposed to be delivered in 5-7 business days. I wanted to see the status of the shipment after 3 days and found the status to be 'Ordered by consumer' and so (As on June 15 2015) I wrote an email to support.[protected]@samsung.com requesting to provide an update on the shipment to which I was replied that "We are in process of dispatching your order. An email will be sent to you on your registered email id once the order is ready for shipping". Later on June 17 2015, to my surprise the status of my order was still 'Ordered by consumer' on the product site ans wrote an email again saying "Hi Team, Still no update available on my order : 1356428. Request you to process on the dispatch ASAP (suppose to be a gift to a frnd' bday).. Hope you understand" for which I was replied 'We have forwarded your order status request to the concerned team. You will receive the dispatch details on your registered email id' and no update or action taken till date as on June[protected] days), and finally I was so disappointed with the services and asked them to cancel the order and refund ASAP. Also I called on to to know the status, and I was told that product has never been dispatched. Very disappointing!. So I have confirmed to cancel my product and return the payment. I could have ordered on any other site the same and could have got the product delivered in two days or so. But I just I had the trust in Samsung and their product and thought Samsung would take responsibility and value their customer. But it is not supposed to be so. Proved themselves. Really not good for a brand like SAMSUNG to respond this way. VERY DISAPPOINTING !!!

My complaint no. [protected] Since i purchased samsung galxy s3 neo on 29th MARCH 15 there is restarting problem. we tried so many times thru. your customer care representative thru. smart tutor but all effort go in vain. Than we contacted your service center at ghatkopar east but there also they just give back after so called repaired saying now mobll is ok but some problem persist. Now today on 22nd june they told we have to replaced complete circuit of NEW mobil? why?what the use of new mobil instead we can go for second hand mobil. Now we i tired of repeatedly going to service center and waiting for hours there when my father is in hospital and serious. so please reply urgently or else i have to go forward in my complaint. PLZ SOLVE OUR PROBLEM OR NOW NO TO SAMSUNG MOBILE IN FUTURE. WAITING FOR EARLY REPLY HITESH [protected]

Manager Samsung India Electronics Ltd. Date- 21st May 2015 Dear Sir Sub- Replacement of phone (Samsung Galaxy S6 Edge) It is with extreme pain and disgust I write this email to you. I have purchased Samsung Galaxy S6 Edge on 30th May2015 (IMEI No. 359670/06/340846/9*). It is not working properly, it heats too much, battery drains on standby mode within 3 hours, it also shows dock connected issues without connecting it, its not getting charged. I took it to Samsung service centre (Ashok Vihar Ph-II). They informed me that whole charger point needs to be replaced. I refused them to repair. If it needs changing only in 15 days then what is the use of spending 58000 rupees. I don't want a repaired phone. Kindly arrange to replace my phone as soon as possible. If my phone would not be replaced, I will be forced to take a legal action. I am waiting for your reply. Yours Sincerely AMAN MADAAN [protected]@gmail.com [protected]

Sir, I bought a Samsung Grand Prime on 24th October at Poorvika mobiles vide bill no 16499 IMEI Number being [protected]. The handset is still under warranty. last week after talking to me my wife noticed that the display went off. WE DIDNT DROP THE MOBILE DOWN. when she went to the service center she was told that the system has physical damage and that cant be covered under warranty and she has to pay 4000 Rs. why should I be penalized for a mistake which i didn't do? your service people were also not prepared to listen to us and kept on repeating like a parrot that it cant be covered. is this how a leading brand will behave just because we cant do anything? I need justice for this daylight robbery that you are indulging in ? I can be contacted at [protected]. Regards S.S.Sathiyaanarayanaa

Hi : I bought a Samsung Galaxy E -5 smart phone on 1/5/2015 and after 3 weeks o[censored]se there was issues with phone. The Speaker was dead, Battery drain out, Excessive heating, Volume issue, Touch issue. I requested for the replacement of the phone due to multiple problems in the New handset. I would need your advise on this.. Thanks..

Respected Sir, SUB: Failure of Samsung LED TV layout- Rectification –Reg. REF:(1). Invoice No.VP/CR14/622, dated 04.0502014. (2). Complaint No. [protected] (3). Registration No.[protected], dated 17.06.15. -oOo- Apropos to the above, it is to bring to your kind notice that, I have purchased Samsung LED TV model 40F5000 for an amount `52, 900/- (Rupees Fifty Thousands and Nine Hundred only), vide invoice at reference(1) at M/s Bajaj Electronics, Hayathnagar, Hyderabad on 04.05.2014. The TV was worked fine for the last one year and all of a sudden the TV has display problem at the bottom side and the picture is not visible on 17.06.15. Then I have contacted your Customer care center, Hyderabad and a Service Engineer was deputed on 17.06.15 to attend on the problem. He inspected the TV and informed that the layout of the TV has damaged and has to be replaced and cost has to borne by the customer himself stating that the warranty period was expired. On enquiry about the cost of the unit, he stated that approximate cost of the LED Layout will be around `20, 000/. In this regard, it is to bring to your notice that, my TV warranty period is just completed by 03.05.2015, i.e. hardly a month back and I am not in position to bear such huge amount, as I am a small employee and the warranty period was also completed a couple of days back. Therefore, it is requested to look in to the matter sympathetically and arrange to replace the damaged layout at the earliest keeping in view of cordial business relations and a huge band of customers of Samsung Electronics, for which I will be thankful to Sir. Thanking you, Yours sincerely, (K.SURYABHAGAVAN) Flat No.37/301, Rammohan Towers Saroornagar, HYDERABAD-500035 MOBILE :[protected]

Hi Requust you to replace order no.[protected]., samsung 9000 Mah pawer bank as are facing issue with the device . The device issue not gatting charging .not proper device. My mob no. [protected] Email- [protected]@ Yoyrs benakappa Advocate.

Ref:- LED TV purchased dated 16/09/2014 model No. UA32F5100AR and Model Clode UA32F5100ARMXL., type UA32F5100. SNo. 23473ZND502493N Dear Sir/Madam As per your Engineer, due to technical fault our LED TV penal was changed two time on first time in October 2014, 2nd time in May 5th 2015 and again, we are facing same problem. We have put up the complain on dated June 5th, many time communicated to your Service Center Raipur, Area Manager raipur, Service Engineer &Costumer Care but we have not received satisfactory response till date. Therefore you are humbly requested to please replace our product since this under warranty period and we are relay not satisfied with it. Do the needful from your end as earliest .

un50hu6950fxza i have purchased from USA dated may 2015. I have taken this to India. I have adapter for 110 - 220v. we watch TV for 1 week and all sudden we see blank balck screen.Currently TV is not connected to any device. Menu functionality is not displaying. When contacted Samsung hyd service center, technician inform us of "CORN" boarrd damage and not pretty sure. Please educate us whom to contact to resolve this issue thanks: Asish [protected]

I Lavanya gokarapu, Purchased A Samsung Grand 2, 7230 model At the Dated Oct 1-2014, Still I didnt get any refund amount .. my mobile Purchased at Spice hot Spot at Chaitanyapuri Branch at Hyderabad ...and Your Employee name Is Ameen, , Yesterday also I Called to him but he is Speaking fakes Only...

Hi, My name is Sarvesh Srivastava I am samsung galaxy S4 user which is supposed to be a best smartphone of 2014 but within a year o[censored]se there are many issues in the phone which have made this expensive handset useless. The motherboard of this phone has been changed a month back but there is no improvement in the phone, The phone is severely heating in case using internet the battery drains completely within 3-4 hours o[censored]se. There is absolutely no solution provided by service center & online technical team even used of common applications whatsapp, facebook, music is not possible because these applications are closing abruptly. Please help me to resolve the above issue which is not letting me use my phone. Contact Details Sarvesh Srivastava +91 [protected] [protected]@gmail.com

SAMSUNG RT 26 HCCB SRN - RO114PB501407 . I HAVE PURCHASE ABOVE MENTIONED NO. SAMSUNG REFRIGERATOR ON 7 JANUARY 2012 FROM AVTAR MARKETING SANGLI PH.NO. [protected] THIS COMPANY IS NOW CLOSED. AND ALSO I HAVE CALLED TO SUMSUNG COMPANY ON TOLL FREE NO. COMPLIENT NO.IS [protected] ON 3 MAY 2015 FOR REPAIR OF REFRIGERATOR BUT TILL DATE THE REFRIGERTAOR IS NOT REPAIRED.