Samsung India Complaints & Reviews

Dear Sir, I booked a complaint on 09/04/2015 (complain no:[protected]) for water leakage inside my refrigerator compartment (Purchased in March 2011 from Capitol Electronics, Ultadanga, Kolkata; Model No: RT 31GCPP1/CTL/2010) with Samsung India Electronics Private Limited Customer Care Help Line Number[protected]. I was told by the customer care that service engineer will visit asap and the service engineer visited next day. Upon initial investigation his opinion was internal heater had damaged internal ducting/insulation so he advised that the refrigerator would have to be taken to their service centre for further investigation. After 2-3 days days representative form Samsung Service Centre (GR Tech Services, Bangur Avenue, Kolkata; +[protected] took the refrigerator with them. However, it was returned back again un-repaired, but this time they said the internal heater/coil have been damaged due to physical damage to the fridge. When asked 1. how an internal component of refrigerator may be damaged when there was actually no physical damage, 2. the exact reason behind the damage of an internal component 3. also to produce evidence of any Physical damage done during the usage of the refrigerator, they gave vague reasons 1. The damage may have been due to Power supply fluctuations (This refrigerator is a Stabilizer-free option model) 2. It may have been damaged while moving the refrigerator (The refrigerator have stood in the same location in our residence ever since it was purchased) and Samsung Service Centre folks have refused to visit our residence since. I made repeated calls to the Samsung customer care helpline; they played a deliberate delaying tactics by informing me that they are escalating the issue with Area service Manger and a resolution will be provided at the earliest possible time, no such resolution came. And there were absolutely no proactive steps taken from side of Samsung India Electronics Private Limited to mitigate/address the issue. This session of calls went on about till 9th May, 2015. I strongly believe this is a issue of Faulty component/internal fixing method which had ultimately caused this problem and now Samsung India Electronics Private Limited is not owning upto it. And now I think it's better if I go through Consumer Forum Redressal mechanism to address my issue and get a proper resolution. I want to know whether is it possible to held responsible Samsung India Electronics Private Limited in order to provide concrete resolution method where they substantiate with evidence that the problem is not caused by manufacturing defect else provide suitable replacement of the refrigerator comparable in features. Thanking you, Yours sincerely, Somnath Sen (+91 [protected])

Dear Sir we have register complaint of Samsung refrigerator on dated 14/6/15 & your representative visited on 16/6/15 but still our problem is pending reference no. of complaint is [protected]. We have already paid Rs 1000 advance amount for solving the problem. I am trying to contact the concern person but not getting satisfactory answer. please help me to resolve the problem

Dear sir, Last one month we are requesting to solve our Samsung washing machine complaint . But its very pathetic situation till the date it's not rectified. We complaint to dealer, service engineer and to toll free, it's really pathetic we didt get any response . What could I do next anybody please let me know. Complint number [protected] Reference number [protected] Really sorry to say we will never purchase a sumsung product in our lifetime. Regards, Aakash Ravindran [protected]

Dear all, We have purchased washing machine way back in 2011.We have very much satisfied with the product till now but we are facing some problem in its dryer operation.So please register my complain regarding this and help me as early as possible. Thanks, Sanjiv Modi [protected]

mobile data not showing display screen notification...

i purchased a phone from samsung it has was working well for a day then over heating and everything started ! so i thought let me give it a try since its a new phone and needs optimization and it never worked well when asked at the customer care centre he says that software issue and i didnt mind it and said okay you can upgradde and give me it worked well twice at the service centre but as soon as i come home same problem arouse when asked later he sayd SIM card problem, they are not even talking technically! and they are saying no replacement for software issues only for hardware it can be replaced! according them should i break the screen and ask for a replacement!? please resolve this ! thank you

I am s.s.razvi mechanical engineer and mtech in manufacturing process from aurangabad maharashtra taken samsung mobile s3 neo before 8 month but now suddenly after call it is too much heated and suddenly its display blanked now when i showed them in a repair center they are telling me we cant replace your display there are microcracks in it you may fall it some where though i am telling them that its get blanked only after call the truth but they are telling to do complain where you want we will not replace it shame on samsung if i will not get as in warrenty in will do complain on all websites and will tell about your quality and lie .please take my matter seriously and do the need full for my hard money and honesty.

From: - dated: - 13th may’2015.
Dr. Anil kumar thakur
Mbbs; md (Anaesthesiology) ; fnb (Critical care medicine) .
Ex - professor, pgims, university of health sciences, rohtak.
Associate professor, esic, pgimsr, basaidarapur, new delhi - 15.
Residence: - 112 - c, dda red mig flats, rajouri garden, new delhi. - 27.
Mobile: - [protected]. Alternate number - [protected].
E mail : - [protected]@gmail.com
Preferable calling request: - between 04:00 - 05:00 pm. Unanswered call means, busy in looking after an emergency either in ot or in icu. So, in that case send contact number by sms and i will contact that number whenever i will be free of my professional commitments. Thanks, being a doctor and that too i work in highest of sensitive zones of any medical institution that is elective, emergency operation theatres and intensive care unit (Icu) if call goes unpicked send message and number to be contacted and i will copntact the same as soon as i will be free.
Dr. Anil kumar thakur.
To
The sanmung international hq

Subject: - complaint regarding samsung model no. Rt 34 2008 model
Sir / madam
It’s with utmost grief and sorrow i hereby want to bring to your worthy officicals that indian franchise has failed to and / or has said that the complaint we are facing havig purchased the samsung refrigerator model no. Rt 34 2008 model that we have given an answer that said complaint s beyond repair is bolt from blue from a middle income group frpm india. Detils are like such: -
Complaint number - - - - [protected] at
[protected]
[protected]
It is beyond shame that a company if not able to redress the said complaint who has never warned that the parts of the said refrigerator will not be available from a given date has come as bolt and blue from a internationql brqnd like samsung. Accordingly i, request the senior mst officials be it in india or hq to come as reswcue and help us as per possible immediate situation. Details of complaint as per details qabove.
Dr. Anil thakur
Prof. Anaesthesiology
Esi, pgimsr, new delhi.
Mobile - 011 - [protected]
E - mail - [protected]@gmail.com

I, Mr. Dinesh Rajak residence of Asansol visited your authorised service centre M/s Excel Service, Allingan Appt., Lower Chelifdanga, Asansol, Dist. Burdwan, West Bengal on 16.5.2015 for replace the ASSY CASE-REAR_SM_G313HN (GH98-33316A) of my Samsung Mobile and advance Rs. 500/- deposited for the same. But still now I have not received the replacement after few visit at there. If you provide such type of service that I am waiting over a month for such a small issue then I have nothing to say. Your kind invention required in this matter and close the issue at the earliest. Waiting for a prompt response at my email id "[protected]@gmail.com" or my mobile no [protected]

Dear Sir/Madam My name is Mr Lemekeza Hamilton Mokiwa from Malawi. On 1st November 2014 I purchased a Samsung Galaxy Alpha phone S/N: RF8F91NXMPE and IMEI:355427/06/042469/0. I purchased this cellphone on the International Arrival Samsung shop at Indira Gandhi Airport on my way to Bhubaneswar for an official meeting at CARE India. Since the phone was new and on promotion that time, I was even given a power bank and headphone as complementary to my new Samsung Galaxy Alpha. The team also took a photo of me and other salesmen that were there. My passport number is MA081110. Now barely six months of purchase, this phone is giving me lots of problems when I want to use it. The phone keeps on freezing and crushing every time I want to make a call. It also from time to time remove the network and internet connectivity. I am therefore, writing to you if you have an idea how I can repair these problems or if this phone can be replaced because I bought it at about USD680.00. So with this amount i think it will be unfair to get the service it is giving now. As indicated, I am a citizen of Malawi and I am in Malawi right now. My contacts are: CARE MALAWI P/BAG A89 LILONGWE MALAWI Tel: [protected] or [protected] Email: lemekeza.[protected]@care.org I will appreciate your prompt response to my querry and please do let me know if there is any more information I will need to provide to you. Kindest Regards, Lemekeza Hamilton Mokiwa

Sir, I have purchased a mobile phone model No. GT-E1200IBYNS on 28.05.2015 but mobile is not working properly on 02.06.2015, I have submit the above said mobile in service center-M&M services, at Patna but after lapsed of 15 days service center is not responding of my complaint. So you are requested to take the proper action against above mentioned service center and changed the mobile motherboard pl.

Dear Sir, I have lodged a complaint for repair of my washing machine on June 11, 2015. The executive who attended my complaint called at my place and informed that the drum has to be replaced on June 12, and it would cost Rs 8000. I have no option but to trust his opinion and agreed to the cost. We working people are so dependent on these appliances to run the home. The service centre is yet to come and attend to the replacement. We as public trust the product and pay a huge cost to buy a good product, it is expected that the after sale service is equally supportive to quick attendance to repairs. Susheela Rhine ID [protected]

Dear Sir / Madam, I purchased this New Samsung S6 & activated it on Jun 6th 2015. I am receiving a message in my cell that I am eligible for a free wireless charger for all the activation done till Jun 31th 2015. When i call the customer care at Samsung they clearly say you are not eligible. I am attaching herewith the screen shot showing the last activation date to get the free charger. Raman

Sir/madam, a Samsung refrigerator at our home which is not working properly I complaint about it. a mechanic was visited on 12th of June and told the problem but not to solve it. Today 16 the problem is as it as nobody came again and your service center number[protected] no one pick this number I call continue 8 times but no one response on the phone...i request you to improve your customer service I m not satisfied with you. Sumit Grover H.No 10 Decent Colony Ambala Cantt (Haryana) 133001 Mob no: [protected]

washing machine is not working, ur representative come and see and say I bring you tomorrow, Today he phoned & say that it charge Rs. 286/- and we will not charge for service, from Capital Electronics Invoice No.APP/262 dt 22.4.15 model 62H35QRP

I have purchased 32 inch LED TV through M/S Bharat Electronics, Main Road, Ranchi with below details Model: UA32EH4003 Invoice No- 4352 dated 22 Sep 2014 In month of May 2015 I found white spot on the screen and lodge a complaint regarding the same. After 20 days follow ups and 2 visits by the service engineer on difference location but no solution is resume that. Many time calls to Samsung customer care but no body resolved my issue. I am very disappointed with service team and request you to take corrective action at the earliest. Already registered Complaint on dated 26 May 2015 and Complain no-[protected], Ref no-[protected] Please do the needful at the earliest. Thanks Md Anwar Ali [protected]

I am ordering a Samsung power bank when I get it I am try to charging my phone by full charged power bank but power bank discharge only in 15 to 20 minute and phone is not changed I want to return it my number is [protected] and email is [protected]@gmail.com

Dear Sir, This is brought to your kind notice that I purchased one piece Samsung Microwave Model No. MC28H5135VK SANSUNG MICROWAVE under Invoice No 7478 dated 19.10.2014 from one of your reputed dealer Smiles Stores (Digital World) 24/36 Birhana Road Kanpur. That on 13.6.2015 Rotating heating plate of Microwave was cracked during process of preparing of some item in the Microwave. Same day I lodged a complaint to the above mentioned dealer and they provided me the Complaint No. 1498, subsequently on 15.6.2015 one of your representative Sri Hari Shankar Gupta attended the Complaint and he harshly responded that plate cannot be changed within guarantee period and you have to pay the amount of Rotating heating plate as it is not covered under guarantee since the period is within one year from the date of purchase and it is fault of your manufacturing defect that the related rotating heating plate should be replaced with free of cost. Kindly instruct the concerned representative / dealer to replace the same with free of cost or replace the full unit within two days from the date of this mail otherwise I will be left with no other option to go to consumer forum to file a case under above circumstances against your reputed company. Please advise as early as possible. Yours Faithfully Ameeta Bhasin 456, Shankar Nagar Opp H.A.L Township Rama Devi Kanpur [protected]

My samsung galaxy note 2 has been stolen. It was stolen from Mulund Station on 7 June 2015. It was purchased on 31 July 2013.I have stopped the service of phone number in the bill. IMEI NO IS [protected] If got to know something Contact-[protected]

It's been a month my ac the new triangular inverter ac 1.5 ton not has been even 8 months of the purchase was not working after many complains the jb service in cuttack came after 10 days told it's the defect of the outside ac compartment and after 5 days took it then after 10 several days they kept on postponing saying the parts are not available is it the very samsung which had the best or the premium service to be given and they don't have one part then after several complains to the Samsung care o don't no whether the call is really being recorded I doubt ... After 20 days they gave the part outside saying it's repaired and the part dat came to the house took transportation fees also from us that's not the issue . The issue is after the part had been fixed still the ac doesn't work and is at the same condition as I had complaint 25 days before so my question is are they really working and repairing or playing with the customer I have total of 11 samsung ac in my office and house iam thinking of removing it all because of this and then after 30 days also my ac is nkt repaired and guess what's the best thing it's SAMSUNG PREMIUM SERVICE today I ringed up the jb person he's saying it will be repaired in two days like he's been saying this several times ... what shall I do keep on complaining on sit tight or sit in my refrigerator because it's hot and unbearable or either you guys replace the ac because I don't think the ac we bought is cheap nor it is not is warranty. SAMSUNG I SHOULD PROBABLY GIVE YOU GUYS A PARTY BECAUSE OF THIS CONSUMER BEHAVIOUR AND SO CALLED PREMIUM SERVICES HATS OF SAMSUNG .