Dear Mr. B D Park,
Managing Director
Samsung India,
Dear Sir,
Greetings from ISB Hyderabad!
First of all, I would like to thank you about your personal views on customer Centricity.
I am writing this email with prodigious discomfort about my own experience with your call centre employee/ officers and service centre at Hyderabad.
I would like to bring to your notice that I brought a washing machine model: SAMSUNG W.M F/A FRONT LOADING WF 600BOBKWQ on dated 02.06.2013 Bill No. CWH-1999, Branch- Kondapur-4005, Cust Code- KND16678 and paid total Rs 30, 500.00.
1- On dated 5th June, 2013 I called to this number[protected] and told that there is some problem in washing machine reason it was not working, the technician came and told that it was a minor problem but need not worry. My wife told me that, if there is a problem, then why do you not change this new washing machine, I told same to the technician, but he was able to convenience me that the problem will not occur in future
2- December 2013, problem again occurs, I called to the technician and he did the work and promise me that now there will be no problem
3- January 2015, problem again occurs, I called the technician and he changed power backup of the machine
4- March 2015, problem again occurs, I called the technician and he made some changes in the machine
5- June 1, 2015, problem again occurs, I called the technician and he told me that there is a major problem, why don’t you call Samsung customer care and change your washing machine because your machine is still in warranty.
6- I called customer care and explain everything on 2nd June, 2015.
7- June 3, 2015 I again called and explain my case, she promised me that hold the line. I was put on hold for 35 minutes, after that team leader spoke to me and told that I am going to discuss this matter on priority to my senior.
8- June 4, 2015, I again called and I was put on hold for 25 minutes, after a couple of minutes, she told me that sorry Sir, yesterday my colleague forgot to write an email to senior. You have to wait till 4:00 pm
9- June 5, 2015, I again called and I was put on hold for 20 minutes and got a response that we will forward your complain to the senior officer in Noida
10- June 5, 2015, I got a call from Mr Kulvinder from Noida; sorry to say, but the way he spoke to me, I was surprised that how can be he employed in the Samsung company. He doesn’t have an attitude that how talks to the customer.
11- He told me that I am the boss of the company and you are free to go to Consumer Court or write emails to my CeO, nothing will happen. This is my final decision and you will not get a replacement of your washing machine whether manufacturing or technical fault.
I am waiting your response before going to take further action.
Please feel free to ask me for any assistance from ISB.
Best regards,
Ajay Singh, PhD & Post Doctoral
Centre for Executive Education
Indian School of Business, Hyderabad - 500 032, India
Ph: +[protected] Fax: +[protected]
Mobile: 91 [protected]
www.isb.edu
-,
Ms. Vegireddi Lahari
We the management and staffs of Samsung Covid-19 Fund Financial Empowerment Program wish to congratulate you as one of the lucky winners in the Samsung Inc Covid-19. Your Mobile Number Was selected at random as one of the Lucky Winners for the 2021 ON GOING Samsung Covid-19 Fund Financial Empowerment, and your Mobile last 4-digit Number won you the sum of £300, 000.00 G.B.P . A Cheque has been Approve or issued in your name.
We advise that you check the spellings and your data information correctly arranged so as to avoid double claim problems Please arranged are First name and Surname, Please resend your Id proof.
Package Gift Product Information Giving to you by Samsung Company
Package Content: ...
1.1 Cheque Of £300, 000.00 (Three Hundred Thousand Great British Pounds)
2.1 Face Cap - And a T-Shirt
3.1 Affidavits of Certificate[protected]---- 0.10kg
4.1 Copy of Proof of ownership[protected]- - -- 0.10kg
5.1 Samsung Laptop
6.Samsung S20 ULTRA Phone
7.Samsung Smart TV 4k .
We the entire Samsung Company hereby inform you that Approval of your Covid-19 Fund of £300, 000.00 (Three Hundred Thousand Great British Pounds), and the original copy of your Affidavits of Certificate/relevant documents that will empower you get your Fund amount lodged into your nominated account have been parceled and issued to Our affiliate Representative Mr.Levinson Arthur.
The "COURT AND GOVERNMENT OF LONDON BOARD" has mandated us to deliver your fund to you by Cheque. Your Covid-19 fund in a parcel (which contains your £300, 000.00 G.B.P Cheque, Affidavits of Certificate and other vital documents) has been given to Our affiliate Representative Mr.Levinson Arthur, who will leave UK for India Today to Arrive next day.
THE REASON FOR ARRIVING NEW DELHI AIRPORT:
Our affiliate Representative will arrive at New Delhi International Airport because the Government and the Higher Authority of your country has said that New Delhi is the Capital City of India and the Cheque has to be registered and endorsed by Ministry of Finance body only because it is an International Cheque.
India has been accessing a terrorist country and Award prize is a very Huge Amount £300, 000.00 G.B.P it has to be registered so that you will not be having problem or quarries with Anti-Terrorist Agency after the £300, 000.00 G.B.P has been transferred to your account. All these protocols must take place in the Capital City which is New Delhi.
PLEASE NOTE:
All International Charges travel allowance like hotel bill has been settled by Samsung Electronices Company here in the United Kingdom, you will be responsible for beneficiary legal fees/Government Registration and Custom Clearance Fees demanded by your country custom at the Airport .This is as a result of the tight security measures being adopted by India Prime Minister Narendra Modi instructed to Ministry of Finance and India Custom to fight off terrorist network and fight against black money, Do not waste time with anything said to you by Custom during Representative Mr.Levinson Arthur arrival to your country in India. You are to follow every instruction to enable a successful Deliver and transfer of the fund to your account. After the transfer of your fund to your Account he will come down to your City home address and hand over Package Gift Product to you also take photograph with you and your family before returning back to UK.
DELIVERY REPRESENTATIVE
NAME :MR LEVINSON ARTHUR
EMAIL: [protected]@yahoo.com
Departure Date To Arrival Date
15/06/2021 16/06/2021
INDIA CUSTOM WILL CALL YOU IMMEDIATELY ONCE MR LEVINSON ARTHUR ARRIVES INDIA AND WILL INSTRUCT YOU on how to pay beneficiary legal fees/Government Registration and clearance charges Fees, make available to enable him clear your Parcel from the custom and proceed for transfer to make 100% safe delivery to your address ( sector -c, Qtr no - 143, Bondamunda, Rourkela, odisha -770032, India ) in your country India. AFTER your payment is been confirmed and receipted by the INDIA CUSTOMS.
Upon your Agreement to this mail above, Please send us email as to know if our Representative will depart to India or not otherwise the flight schedule will be cancel. You are to keep us updated with your readiness in receiving our special Representative.
Note: Kindly send a Scan Copy of your ID proof to our Representative email id for identification on his arrival.
We await your reply to this mail.
Please, remember to notify this office immediately your fund is transferred into your account
Call within 7:30am- 9:00pm GMT.
Congratulations and have a wonderful week.
On behalf of staff and Board of Directors SAMSUNG ELECTRONICS UK, we congratulate once again!!! on your lucky winning.
Past winners around the world full of excitement
Best Regards,
Yours faithfully,
Mr.Andrew Griffiths
Tell: [protected]
[protected]
United Kingdom Samsung Electronics Co. Ltd
Copyright© 2021 SAMSUNG All Rights Reserved
From: Vegireddi Lahari
Sent: Monday, June 14, 2021 4:27 PM
To: [protected]@outlook.com
Subject: