Samsung India Complaints & Reviews

Dear sir, I have purchased a Samsung laptop from Silicon intex pvt ltd from Nehru place dated 30/11/2012. I have got the mail of external warranty from samsung on 30.11.2012 I am facing problem on laptop last one month as per my additonal warranty I complaint to your Okhla service center on Dated : 1/11/2014.complain no is [protected] than submit origional bill, mail copy of extanal warranty than submit Laptop. After 10 days your service center informed to me my external warranty is not valid due to not enterd on your system after that I have talked with that branch service incharge Mr. Satyajeet and call center Mr. sourav chaubey BSM Mr. Sanjeev saxena service center head Harsh vallia but I have not got any solution for my problem. after that I have recd one call from your samsung call center Mr Piyush Singh Chauhan he asked to me extended warranty paper and cpoy of bill on mail attached the same. Till date my problem has not been resolved . Regards MD marghoob Shahid Mob : [protected]

Hi Team, I have buyed this Samsung Mobile 3 years back and after 2 month problem started with the automatic Restarting of mobile, When i visited the Mobile Service Centre they took mobile for couple of days and i dont know what they tested and returened the mobile after 2 days, now once my warranty period is over this issue become frequent and now my Mobile page is now not starting, Once again i visited the Samsung Mobile Service Centre now they are telling me it is HArdware Mothe Board Issue and will cost Rs 8000/- . I have purchased it for 16500?- approx and now they r asking for 8000 more, My Question whey they have not identified the issue at the time when my phone was in Warranty Period.

Complaint I can not remove the ice master door because of frosting inside my Samsung Refridgerator. Called Samsung customers suport and requested repair. I sent in purchase receipt as requested and ticket number [protected] issued.as I have an warranty to 5/2/2115. They reached out to Esquivels Appliance Repair to service. Esquivels came out on November 4th and they gave me an appointment from 8:00 AM to 12:00 AM but he did not show up and I have to call him and he let me know that he is behind schedule and will come at 1:00 PM. When the technician come he tried to remove the door but he could not then he advised that he needed to order part and it will be in house when parts are in. Samsung customer support call me three days later and told me these parts has been sent and received by Esquivel Appliance and I waited for 3 more days and i have never heard back from them. I have called and left over 10 messages with them. Finally reached out to Samsung support again and they connected me with the technician and he argeed to come out the next day that was November the November 13, 2014. When the technician come he brough with him two Samsung parts with him. He remove the cover from the back of refrigerator and adjust something on the electrical board then he pull out the Ice master door which I turn of the refrigerator a day before to defrost it. He removed two parts inside the ice maker and the part from the inside still have ice on it which he put in my sink and let water run on it to remove ice. Then he put these two parts back without replace any parts which he order from Samsung. I asked him if new part is needed and he told me that the problem is the electrical board in the back and he already adjusted. He advised me to wait for two to four hours for ice then he left without any paper work. After he left i check the water dispenser and there is no water coming out then I called and leave many messages but i never heard them call back. Called left 3 more messages. No response.On November 14, 2014 I called Samsung they tried calling no response. So, I requested a new repair ticket with difference authorized vendor and ticket number [protected] had been issued. My refrigerator is now completely have no water and ice. The new authorized vendor call me and set up an appointment on November 21, 2014.from 3:00 to 5:00PM - Then the shocking new, three hours before the appointment the vendor called me and told me that I have to call Samsung because my refrigerator is out of warranty because I bought from Sear's outlet. Now I am stuck with the bad service from your orginal Authorized repair ( Esquivel Appliance). I checked the review of Esquivel Appliance online and Better Business Bureau and your service authorized repair had the worst reviewed and all of them are complained and another complained with Better Business Bureau which is from another Samsung customer with extended warranty. So, Samsung should know about this bad Authorized Repair Vendor and should eliminated it from your vendor list. Now I have a broken refrigerator because of you bad Authorized Repair people. This is my desired settlement that Samsung should sent out another vendor to clean up this mess from Esquivel Appliance and put my refrigerator in working order.

I had purchased E1297 on 1st aug'14. Charger of the phone stopped working in Nov'14. I had given charger to Samsung service centre - [protected](Gayatri enterprise, fategunj, baroda) with Bill no. - [protected] on 15th nov'14. They promised me to give charger on 18th nov'14 as the charger was under warranty. When I went service centre they told that wrong charger has came by mistake. This type of problem we are facing every time and for small thing like change of charger I need to visit center 2-3 times which leads to frustration and loss of faith in Samsung service. Please do the needful for this service center. Regards Kalpesh Agrawal [protected]

dear sir, we have purchase a samsung split ac model no. 24HV5NB serial no. OAIPPOCF400448/OAYQPDDFC00406 on date 29/8/2014. sir, we have return your product on date 05/09/2014 due to problem face by us . regarding this we have got our payment on date 09/10/2014 but unfortunality the a/c number "[protected]" which we have mention is closed. so, kindly send us cheque in the a\c no. mention below . customer name - manjit singh BANK - SBI branch - tatibandh A|C no. - [protected] mob. no. - [protected]

HI All, I have brought new Washing machine last March and within 6 month now i am getting issues on the device i have called and given the complaint and its's almost 8 days engineer unable to fix the issue, He opened the machine 5-6 time in a week.Kindly Replace the device with new Piece since it's in warranty Or let me know i need to go for consumer court.Complait number: [protected]A/c: [protected]My contact :[protected] Thanks, Raghav

Iam kalepu venkatesh, my no [protected], iam giving my mobile at service center name ultimate computer service center rajahmundry with the problem of white dots on display, they take my mobile on 25th oct and give on 17t november but problem was not rectifed but I check and again complaint to mr manoj managr rjy, but he say company send this display what we do please wai for next mont we give another display now h delaying the days for ordering part so please rectify my problem, my mobile model samsu grand quatrro, imei no [protected]

Samsung printer M/C : ML-2161/XIP S/N: Z7AXB8GF2F0147X From: Government of India Ministry of Labour & Employment Dy. Chief labour Commissioner (Central), ATI Campus, Post-Udyog Nagar, Govind Nagar, Kanpur Mobile [protected]

Dear Sir, This is to bring your kind attention to a complaint registered for my new Samsung Refrigerator Model No RT42HDAGESL/2014……… which I have bought on 18th September 2014 from Bismi Appliances Thodupuzha.invoice no 212216 I already have registered a complaint on 5th November at your Customer Care Center as advised from Bismi Appliances.(ref no [protected]) The problem is that the freezer section of the refrigerator completely have frost formation everywhere even through its vents. The containers and the contents everything is full of frost as one could see in an old manual defrost refrigerator. First of all, I thought it is a normal case as I’m unaware of the new frost free system. However, when my sister who is also using a Samsung one, brought to my notice that this is a system defect since mine is a no frost or frost free one. Anyway, further to my complaint, two guys from Service Section Kochi visited and checked my refrigerator who cleaned it up completely and asked me to wait and check after three days. However, again the freezer section found full of frost as before. They took photographs of the same to be shown to the management. (Photos are attached for your easy reference) In between I made many phone calls and even contacted your Chennai office as requested. Now I have been asked by the Service Section Kochi to switch off the refrigerator one day long for them to open its back cover for repair and check which I can’t allow at any cost. I don’t want a defective refrigerator to be repaired and keep. As it is very new and still under full warranty and guarantee coverage I could only compromise for a complete replacement. As a customer, please understand my situation and also note that this unnecessary phone calls and visits here and then doesn’t solve my problem but only create waste of time for both o[censored]s. Therefore I kindly request you to look into this issue very urgent and serious and replace me with a new one. Awaiting your quick reply. Saji Joseph Mob [protected] email [protected]@gmail.com

I had bought Samsung 43" PS43E490B1R Series 3D HD Plasma TV on 21/11/2012 from Samsung authorised Clifton Karachi authorized dealer “Jaffar & Sons” at a cost of PKR 70, 000. Just within a month its screen got defective and at that time I had emphasized your head office in Lahore that my whole set should be replaced with a new one but they just replaced the screen only. Since yesterday agian TV is not working. The problem is the...

Hi I own a Samsung galaxy note 1 I have been to the service center in Veera Desai road twice to get my phone repaired.It still isnt working, I am sooooo disappointed with the service and the poor quality of technicians Samsung has hired. I had heard many people complain about poor service, mainly housewives but this was 1st hand experience of such a bad service when my phone has been repaired twice and part has been replaced and it wont work for more than one day. I have also received a feedback call and gave a honest feedback and heard no call back from you.I think feedback is just a protocol you follow as a job on your part Terrible experience. My whole family owns samsung phones.Never Again

I purchased Samsung LED model no. UA32F5100ARLXL bearing Serial no. MQWG3PBDA00284X, DOP 19.11.13 from M/s. Tirumala Music Centre Electronics, Warangal, Telangana under 1 year warranty. After 6 months, my TV started giving problems. I called up toll free support number. The service engineer came and inspected to replace the Display board & Panel & sorted the problem. Exactly after 3 months again my TV started giving the same problem. Again I called your toll free support number on 03.11.14 with reference no. [protected]. After 2 days service engineer came and inspected to replace the Display board & Panel like earlier. This is 2nd time I am facing this problem within warranty period. This clearly shows that this is defective piece. So I request you to kindly replace against this defective piece or else refund my money. But your customer support is not interested to do the same and they are claiming that it is against your policy. But it really wonders when you are strong with your policy why don’t you maintain the same in delivering quality & service. Again if you change display board & panel we are confident that the same problem is going to repeat after 3 months. We are continuously following with your customer service from 03.11.14 but there is no proper response from your team. Every time your service people are telling that they have forwarded my complaint to Noida team. Is that Noida team working or not??? On 15.11.14 we got a call and told that our complaint has been closed and given new reference no. [protected] for any future references. You may also check in your call records. If you are not in position to replace your defective piece atleast extend warranty for 3 years. Anyways we have already lost our confidence in your product and with your services. This experience really opened my eyes not to go for any Samsung products in future for its poor quality & services. I rate your brand very very very very ………………poor. Also I am not interested to recommend your brand. If possible & if you can kindly address this issue.

This is my worst experience with Samsung Mobile Handset. I purchased a devise in 2013 and it started to give me problems within 2 weeks. Takes forever to charge .. Phone has been practically dead for several months. I have been asking for the replacement of the handset for ages and every time they provide temporary fix which works for few weeks and goes back to same problem. Last time I spoke to customer care and theire CEO office that warranty will be expired in couple of months and I am sure I will face the same issue again. Instead of replacing the handset they gave all sorts of assurance and false commitments that I wont face the same issue again and my phone will be replaced in case issue occurs again. Every time I raise the issue, I am forced to use the faulty product by taking it to service centre and get a temporary fix. Now that I am totally frustrated with the handset and demanded refund -they say it cannot be processed as the product is out of warranty. Well even thought its is out of warranty, issue is same as what it was 14 months ago. Below is some of my conversation with the customer service guys, who always insisted on taking it to service centre. I have already gone through such process 5 time in the past and no permanent solution was offerred. Not all the products from Samsung are of such defect, but when a situation occurs, they are literally forcing customers to use faulty piece and make infinite trips to service center. This issue needs to be seriously considered as there might be several other consumers facing the same thing but never might have raised it.. I hope this will be addressed soon. ________________________________________________________________________________...⇄ Rajesh Chauhan &ltrajesh.[protected]@partner.samsung.com&gt AttachmentsNov 15 (2 days ago) to me Dear Mr. Pulgam, Greetings! This is in regards to the complaint of your Samsung (GT-I8552RWAINS), bearing serial # (RZ1D750N7LH). It is our best endeavor to provide you with impeccable product experience at Samsung. Our products pass through rigorous quality checks which are globally recognized therefore, Samsung products stand out as best in terms of quality and service of the products. Having said that, we always believe that our customers are the best judge and may help with improving our products. Therefore, we take every feedback with an assurance of improvement with every passing day. The feedback shared by you regarding the product quality is appreciated. After an extensive research by our certified technical support engineer, we found that the product has developed a fault during its normal usage. We understand that you expect refund for the product. We would like to inform you that the date of purchase of your product was (18.08.2013) and as such, the same product is out of warranty now. The unit needs to be repaired to rectify the defect reported by you. We once again request you to visit the nearest SVC center if any hardware failure is detected, we can offer you the free of cost repairing and offer is valid for 7 days, starts from today (15-Nov-2014) if you are agree for the provided solution kindly get in touch with us on same source channel so that needful can be done at the earliest. In conclusion, based on our discussion we will not be able to cater your request for refund of the above said product. We value your relationship with Samsung and assure you of our best services, always! Best regards, Rajesh Chauhan Customer Experience Samsung India Electronics Pvt. Ltd. Damodar Pulgam &ltdamodar.[protected]@gmail.com&gt 5:01 PM (12 minutes ago) to rajesh.c1 Dear Rajesh, I understand your products pass through rigorous quality checks which are globally recognized and I do understand that that we need to visit service centre to diagnose the problem. I do understand that product is out of warranty TODAY. HOWEVER, I HAVE BEEN FACING THE CARGING ISSUE WITHIN 2 WEEKS OF PURCHASING THE PRODUCT AND ITS THE SAME ISSUE EVERYTIME. I have been asking for replacement of the handset since September 2013 and you guys were FORCING me to use the faulty product. Below is my incidents with the phone.. 1. Within 2 weeks: When I first noticed the issue, I raised it to the place where I purchased the product. They asked me to visit the store on a day when Samsung tech visits them. Samsung Tech then identifies the issue and then tells me its an issue with the charger and they replaced the charger for me. 2. After 2-3 weeks of replacing the charger: This time I called customer care and they suggested me to visit the service centre. As a loyal customer and having faith in Technicians, I went tot he service centre and requested a repair. They diagnosed the issue and told me the same thing again (Its a fault with the charger) and they once again replaced the charger 3. After few weeks of changing the charger 2nd time : This was the time I was out of Cuntry (November 2013 to June 2014) but I did call customer care to raise the issue and they told me that I need to visit the service centre to diagnose the issue. Offcourse I could noe travel all the way down to India to get my phone repaired. Since your products pass through rigorous quality checks which are globally recognized I asked for overseas technical support and was told I cannot get any support in United states for the product purchased in India. You will be able to find logs from your CRM about my conversation with Customer Care during that time. So Let me tell that, Phone was dead for 7 months while I was in US. 4. In July 2014: When I came back to India, I spoke to Customer care and informed them about the issues with the phone and asking for phone replacement, they once again wanted me to go to the service centre to daignose the phone. So went to the service centre. They were returning my phone within a day saying its fixed and i was not convinced. I forced them to keep the phone under observation for 2 days and eventually they noticed issue was not fixed. And that was the time I wrote to CEO office and Nitin George was helping me that time. They replaced the charging connector and told me its fixed. Supervisor from Customer service, Service centre Leand and Nitin George all of them assured me that they provided permanent fix and I will not face the same issue again. 5. 2-3 weeks after phone was repaired: Same issue again, took forever to charge. 4 hours to charge 30 . So I called the customer care once again as a Loyal customer and with a trust in Technical support. I also wrote to CEO office one more time. I had asked for Phone replacement and it never worked for me and I did inform them that warranty will be expired in couple of months and you guys wold not even entertain e after warranty expiration. Guess what, all sorts of Promises and assurance were made that it wont happen again and they will fix the issue permanently. By trusting the words from everyone I went to the service centre. Technician at service centre said - Chargin cable is damaged. So this time it was chargin cable and not the charger. And when asked why it happened, he said it is because cable was rounded. Who in this worlds uses the charging cable upstright ? Infact when i got it as a replacement it was rounded in the cover. It was once more time unacceptable solution. 6. November 2014: Started to face the same issue again, So instead of talking to anyone, i wanted to talk to Nitin directly as he knew the issue and he had promised me that the phone will be replaced if I face the same issue again. But I guess, request went to some lady. She did not even want to talk to me and said product is out of warranty and no help will be provided. I then get a call from Yogendra Kumar. I spend an hour explaining him the issue. He assured me that someone will pick the handset from y house and it will be sent to some advanced diagnosis. Nobody come to pick the handset but I get a call from you(Rajesh) after couple of days. And based on our discussion, you did not want to help me with rufund but suggested me to opt of chargeable service from service centre as product is out of warranty. And not mention, I have made atleast 3-5 visits to the service centre every time it was handed over for repair. I had told last time as well that I did not want the repair because I was sure I would face the same issue again because phone itself is faulty. But you guys have FORCED me to use it by giving all sorts of assurances and promises. How can you guys even say that it is out of warranty and refund cannot be processed. If you read it again what is written on the top, you will find phone has never worked for me. I have been holding myself from taking legal actions all these days that you guys provide good service and this issue will be taken care of but I guess I am wrong. Below is some if my earlier conversation wityou you guys. I have more and can forward it to you I you want : ________________________________________________________________________________...⇄ Greetings, This is in reference to the Samsung Product (Galaxy Quattro). This phone has never worked for me. Starting facing issues within 2-3 weeks of purchase. Issue : No charging. Phone was taken to service service center and was told its an issue with the charger and they replaced the charger for me. Started to face the same issue within one week of replacement. I could not get it back to service center as I was out of Country. Last week I spoke to Customer care and they suggested me to get ut repaired from service center. I took my phone to service center last Friday and they informed its an issue with the charging port and needs to be replaced. They were returning the phone to me in an hours time and wanted complete quality check to done. I even called customer care and spoke to Sudha ( Escalation Team). I was assured complete quality check will be done. I asked them to keep the phone under observation for 2 days. Yesterday I was informed phone is fixed. When I went to collect the phone it was dead. I purposely charged the phone in front of technicians for 30 mins and it did not charge. I had informed earlier that it cannot be an issue with the port but the handset itself. I have made several trips to service center and multiple calls to customer care. I do not have any more patience to deal with it any more. I paid full amount for the product which never worked and not getting the warranty service as expected. I am not sure why they are finding it difficult to understand that its a faulty piece and needs replacement. Same charger works with other phones and other phones charger do not work on mine. I do not know what else to do. I am requesting you to kindly look into the issue and do the needful. Bill No :[protected]. ____________________________________________- Dear Nitin, I really appreciate the way you supported few weeks ago when my phone was being repaired by service center. They fixed the issue and phone was in working condition. However as I expected and informed you last time based on my past experience with the Phone, it''''s troubling me again from last few days. It keeps rebooting every 2 minutes and the phone is as good as dead. I strongly believe it is a manufacturing defective piece but I cant seem to convince Service Center guys. Kindly help me getting a permanent solution. To be honest I am tired of being at service center so many time. Regards, Damodar Pulgam. Please find our previous conversation below : Your question Greetings, This is in reference to the Samsung Product (Galaxy Quattro). This phone has never worked for me. Starting facing issues within 2-3 weeks of purchase. Issue : No charging. Phone was taken to service service center and was told its an issue with the charger and they replaced the charger for me. Started to face the same issue within one week of replacement. I could not get it back to service center as I was out of Country. Last week I spoke to Customer care and they suggested me to get ut repaired from service center. I took my phone to service center last Friday and they informed its an issue with the charging port and needs to be replaced. They were returning the phone to me in an hours time and wanted complete quality check to done. I even called customer care and spoke to Sudha ( Escalation Team). I was assured complete quality check will be done. I asked them to keep the phone under observation for 2 days. Yesterday I was informed phone is fixed. When I went to collect the phone it was dead. I purposely charged the phone in front of technicians for 30 mins and it did not charge. I had informed earlier that it cannot be an issue with the port but the handset itself. I have made several trips to service center and multiple calls to customer care. I do not have any more patience to deal with it any more. I paid full amount for the product which never worked and not getting the warranty service as expected. I am not sure why they are finding it difficult to understand that its a faulty piece and needs replacement. Same charger works with other phones and other phones charger do not work on mine. I do not know what else to do. I am requesting you to kindly look into the issue and do the needful. Bill No :[protected]. Counselor answer Dear Mr.Pulgam, Greetings of the Day, Thank you for showing interest in our Brand Samsung and contacting our CEO’s Office. This is Nitin George, Customer Experience. We sincerely regret the inconvenience caused to you on your dealing with Samsung product:-GT-I8552. This is in reference to your email dated 9.2014 and subsequent telephonic conversation we had regarding your complaint against Samsung handset and conversation with Mr.Pawan it was confirmed that your set is with them and they will be repairing it. As you also agreed for it. So provide some time from your end so that we can check the and do the physical inspection of it. Set will be provided to you with proper solution. Request you to provide some time from your end. Warm Regards, Nitin George Senior Executive - Customer Experience Samsung India Electronics Pvt. Ltd. ________________________________________________________________________________...⇄ Hope things are clear to you now. Regards, Damodar Pulgam. Counselor answer Dear Mr. Pulgam, Greetings of the Day! This is Hassan from Customer Experience. We sincerely regret the inconvenience caused to you on your dealing with Samsung product. This is in reference to your email dated 17/11/2014 regarding your complaint against Samsung product, we would like to inform you that we have already discussed your issue with the management hence we have provided you the best possible solution i.e. free of cost repair which we have already shared with you. Therefore, you are requested to give the approval on the same so that further action can be taken. At that point of time it was conveyed to you that the offered solution i.e.free of cost repair of the product. The offer was valid for 7 days. We would like to confirm that we still have not received your confirmation on the same. We regret our inability to cater your demand regarding exchange or refund. We appreciate your support and patience and assure you of our best services always. Warm Regards, Hassan Khan Senior Executive, Customer Experience Samsung India Electronics Pvt. Ltd.

Hi, This is Ratnesh Sharma from Ahmedabad, Gujarat. I bought Samsung LED, Model: UA32EH4003R from Bittu Electronics @3, Ghaswala Building, Chhotala ni Chawl, Odhav, Ahmedabad-382415, mobile:[protected] We bought Samsung LED worth rupees 22000 from the above stated Shop looking at the offer of free samsung mobile with the LED on 11th of September 2014 & told us that the free gift (Mobile Phone) will arrive within 10 days. The owner of the Shop was making us wait for the Mobile Phone saying that it has not yet come from the company. We have been calling him many time since the day of purchase of the LED. Now today he told us that you have to pay 1000 Rs more to get the cell phone and this is the problem. This is not done. The guys is fooling us by making stories every time. This is cheating and I need the Mobile phone which was offered to us. What should be done?

I have raised a ticket on customer care for Washing machine Installation in Gurgaon, I called customer care and they provide me a service station number in Gurgaon (sector-14). I called on that number three time but they don’t sent any one to resolve my issue. The TAT line is 24 Hr is already crossed. Customer care person (Anil) says they don't have any option to log a complaint against the service station they have only product details. Thanks Harsh [protected]

This is G UMA MAHESH, , I purchased GALAXY GRAND2 hand set in the month of may 2014 recently display problem arised..i took to CUSTOMER CARE CENTER IN RAJAHMUNDRY ON 10th of november till now i did not get my hand set they show negligence in repairing I AM TOATALLY DISAPPOINTED DUE TO THIS SERVICES MADE BY THE EXCUETIVES IN SHOW ROOM THEY SIMPLY SAID WE DID NOT GET SPARE PARTS FROM CHENNAY BRANCH HOW MANY DAYS WOILL IT TAKE TO SEND PARTS FROM CHENAAY TO RAJAHMUNDRY ? I AM NOT SATISFIED TO USE THE PRODUCTS OF SAMSUNG IN FUTURE I SHOULD NOT PURCHASE ANY KIND OF SAMSUNG PRODUCT AT ANY COST DETAILS OF COMPLAINT DISPLAY PROBLEM TAKEN ON 10TH NOVEMBER REASON FOR DELAY SPAREPARTS NOT RECEIVED I HOPE PLEASE RESPOND FOR THIS COMPLAINT AND RECTIFY IT IMMEDIATELY G UMA MAHESH[protected]

Dear Sir, We have an issue with the refrigerator that the main cabinet is not cooling but the freezer is working absolutely fine. We called out the samsung engineers to have a look and they are saying that the heating coil has gone and the part is not available so just replace the fridge. I cannot believe that a fridge is just 5-6 years old and the part is not available . After spending 32, 000 INR for the product and i have to replace it in just a couple of years. Also when i looked to replace the fridge I can just 2000 /- Rs for the old one which is ridiculous. Can you please check if the part had indeed been retired and if there is no replacement part. Also i am not sure if the issue being reported is actually a problem as it looks like a common problem and many people have faced this problem. Would request you to please look into this issue and come up with a suitable solution. Thanks

I bought a samsung microwave model GW76NM in 2010. The control panel is not working properly. I asked them to replace it and charge me for it. They refused, saying that they don't have spares for this model. They offer to buy it back for a mere 10% of the price of the oven. They cannot do this only after four years of the product. Microwave ovens last for decades and they cannot refuse to service it after four years.

Dear Sir/ Mam, I would like to inform you that i have made complaints three times to Samsung customer service centre regarding my mobile phone SAMSUNG S5 which was purchased on Dt. 28.07.2014 vide Invoice No.1338 of /b/14-15 Rs. 38000/- from M/S S.D ENTERPRISES but i am not satisfied with the solution provided in the Service Centre of Samsung because my phone continuing to have the same problem for which was given to service centre i.e, Heating & Battery dropping and i am not interested to keep this phone as it is having lot of defect as appear to me that it is not repairable. You are unnecessary making false promises just only to delay the problem. I request you that refund or replacement immediately. I will take suitable Legal Action with hon'ble under of Law. VED PAL [protected] SUPRME COURT OF INDIA

Dear Manager Sir, Sub: To replace my hand set model Samsung Galaxy S Duos S7562 (White). I have purchased above mobile hand set on 23/11/2013 by online shopping also vide receipt No. (Order ID : 11493113. During the use mobile was very slow, bigger problem is regular hanging is a process. While charging and talking hand set becomes hot. Today hand set display is gone and stop working. During the period o[censored]se it was irritating rather pleasant use. Sometimes feeling is that I have guttered my money instead of best use. However my handset is under warranty period and there is manufacturing defect, you are requested to replace my hand set at an early date to avoid unpleasantness. Tohid Shaikh [protected] / [protected]