Samsung India Complaints & Reviews

The Samsung galaxy note 10.1 purchased by me is a faulty product. It has been to their service center thrice, but only the first time they addressed the issue, rest of the two times the company is returning the product by simply saying- The defect is not there! The company is trying to bid time till the warranty ends. They have completely harassed and irritated me and i have lost complete faith in their expertise. They are not even empathising with the problem Im facing. I have asked them for refund or exchange, but they have refused it point blankly! I have blown and burned my 50, 000 ruppees on such a product. They are just palming off the issue! Can there be help?

Hello Sir/Madam, I lost my mobile phone today at 6.50 AM in Bapatla, Guntur district, Andhra Pradesh. I was having Samsung 3322 model mobile phone. The imei number of my mobile phone is [protected], [protected] . Kindly help me to get my mobile back. My contact email id is rahimjani.[protected]@gmail.com and contact number [protected]. Thanks and Regards Rahim Jani

My husband (John) tried to purchase the above and he was allowed to get right through the process but Samsung declined to accept payment. We telephoned our bank (HSBC) and were told that the £349 was approved by our Bank but it was most likely that the problem stemmed with the Samsung wesbite. Please can you email my husband at [protected]@hotmail, com as he urgently wants the above and he was initially informed that the offer would be until 02.12.14. He was so upset at missing out on this deal that I tried to contact Samsung but I could not get a sales person despite this being a global company. I would be eternally grateful as it would make his Christmas. Best regards, Mrs Linda Burns (Probation Officer) Berkshire Tel [protected]

Sir, I purchased Samsung E1207 duos ( its basic phone) on 14/10/2013.. On October 19th phone not working automatically... when I approached Samsung service centre ( which is located at dilsukhnagar, hyderarabad.) They told that IMEI corrupted automatically... they charged 168/- rupees.. And they given same IMEI number (I.E. [protected] and [protected]) . Its basic which we can not use memory card nothing.. They are saying software problem.. Today I.E. 01st December 2014 onwards phone is not Working .. IMEI no showing zero... again they are saying again you have to pay ... kindly look into this matter and solve the issue... reg praveen kumar [protected]

My Samsung note 2 battery got heating up in just three month's. I showed to customer care they told battery is swelled a bit and it's not under now warranty.. how is it possible I used it very less and am very careful about battery charging.. its completely a problem related to battery... I may be please given a free battery replacement., . Am really dissatisfied with service

I have Purchased a Samsung 32-inch LED 3 yrs back. Model number LA32B450C4, It worked fine all these years but two months back i started facing problem with the display, I can hear the sound but i cannot see any picture on the screen. Hence i called the customer care for help. At first the Technician gave a visit he told us that the mother board had a problem and needs to be replaced So they replace the parts and it worked fine for a while......

This is to inform you that i have samsung core-6282 mobile .i porchaged this phone from brijesh mobile songadh dist Tapi, dated 08/04/2014 .but in my phone at this time there are three problems occured 1-phone hitted .2-battery not worked properly . 3-handfree's point not work properly. i had send my phone to samsung service center vyara dist Tapi.but above three problems still in my phone so please i request to you do something for it. reply as soon as... thank you Harshad Parmar-+91-[protected]

I have purchase samsung core(GT-18262) I M E I no. 357089/05/961830/8.' mobile phone on 1st jan 2014.after four month non charging problem started I submitted to samsung service center at Russel Chowk Jabalpur. After one week they handed over the mobile.There after a new problem found in my set which was black screen during calling.Again I contact with service They have told parts are not available.after ten days it will be repair.this was second time during warranty.After all I taken my set, Again a new problem found in my set. which was non functioning SIM - 2 during roaming.Again I was compelled to go to service center with in ten month third time. On 21st Nov 2014 I submitted my set at samsung service Tinsukia in Assam. They have inform me over phone that earlier this set was change mother board and use soldering at charging point in local manner.Now I have come to know that samsung service center Russel Chowk Jabalpur doing this type of work.It is cleared that they are changing the part of new set under warranty.these parts they are useing in the sets after warranty for that part they are charging Amount. This complain was mode on Toll free no.of samsung, I suggested that service center Russel Chowk Jabalpur is suspected but no action taken against service center Jabalpur. So, kindly take action against the service centre and arrange to replace my Mobile. My contact Number-[protected] Alternate Number-[protected]

my mobile phone is last month internet automatically on so data charges apply, i go to nearest authorised samsung mobile service center mobile technologies.. in this month i got some other problem i changed another sim it ask network lock pi umber.. i go to sim problem to buy new sim but prolemb is not solve then i go to service center i waited for a half day but the problem was not solve they return my phone as it is.. they did'nt change any thing somply they saying that do'nt use airtel network use some other network.service engg not responding my words..my mobile us covered in warranty please help me...

sir I have a problem on my SAMSUNG syncmaster B2030 TFT moniter I have purchased it on 14jul2010 & the warenty has gon so I take the moniter to the samsung service center & so to them, my moniter is runing but after 15 minites it's sheking & a retras line is coming on the top, for that they told me that u have to pay RS4700 so is it right, so ples tell me sir what to do I have purchase it on RS 6250 so is thear any thing way out so I will be remain gret full to u.

Dear Sir, I am purchase samsung mobile Galaxy S Dous - 2 Model GT-S7582 in EMI procedure on dated 09/09/2014 Suddenly yesterday the mobile was short cerkit after that mobile screen was not working, than i came to Samsung Service Center address mention below : - (Samsung Mobile Service Centre – Jawaharlal Nehru Road, Kolkata Name : Capital Enterprise (p) Ltd Address : No.12, Shop No.Shop No. 10, 11, 12, Jawaharlal Nehru Road, Undeground Esplanade Metro Railway Station, Peerless Hotel Side Entrance. City : Kolkata Area Name : Jawaharlal Nehru Road. Phone Number :[protected] Email-id : [protected]@gmail.com He told me that " You sit down on seat" I am sit down on the seat, he harrasing me 2 hour, my office time have been late... After that he told me : Mobile hand set is short serkit from Liquid, and warrant period is not under the rules And wants to 7, 500/- Mobile Mother change + 5, 000 Mobile screen = Total - 12, 500/- I aks you the new mobile price is 7, 990/- and he wants me 12, 500/- where rule sir ?

I had purchased a Samsung Monitor Model no LS19B300BS /XL with ser no ZUL5HMAC100728D ON[protected] WITH WARRANTY OF THREE YEARS for rs 5700. Some portion of the monitor was distorted due to weather on 4th Nov 2014. So I complain on [protected] its consumer support centre on 6th nov 2014 as well as on Internet. However it has charged the cost of the item 525 as well as heavy labour charge of Rs 400 after 12 days. It is unjustified to take the labour charges as well as cost item under warranty. The company man was telling that it is intentionally damaged. But such type of activities not taken. As it was safely placed and distortion was observed after few days. Due to Samsung improper dealing and not keeping the words to repair free of charges there is loss of money and mentally harassment. Due to Samsung improper services and product I has suffered a lot. Time, money and mental harassment occurred. My work was suffered as well as I live in mental disturbances. Samsung has charged during warranty period which is illegal and charges are very high unjustified. Parts cost and services has been charged during warranty so compensation should be provided by the company for cost as well as for harassment.

Problem-outgoing call and network problem bill number-[protected] city-Chhindwara(M.P.[protected] i have visited samsung care office, chhindwara(M.P.) to get my mobile phone repaired as i was facing outgoing call and network problem on my mobile, On my first visit(05nov14) to samsung care office they said to me that there is an issue with motherboard of my mobile and they can repaired my cell phone after 3 days. on my next visit to samsung care office on 10/11/14 to handover my mobile to get it repaired now samsung care officials said that the parts of my mobile are came from noida so i have to wait 2-3 days more. after 3 days when i was visited samsung care office this time they said to me that whenever the motherboard of mobile phone was changed they have to registered the IMEI number of mobile. but they also said to me that the IMEI registration process are closed all over in india and whenever my mobile phone was repaired they call me. when there is no response from company side i called them after every 2-3 and they gave me same reason again and again. today is 24 nov i visited samsung care office thy gave me same reason again. i am facing so many problem without my cell phone please do the needful... please... Thanking you Yours faithfully (Amandeep tiwari)

My mobile has been stolen on 20 November 2014, while I was on the way to my office .My mobile model is Samsung GALAXY CORE with 16 GB memory card.The IMEI no. is 357089/05/821204/6 and 357090/05/821204/4 with Idea SIM number is [protected] . i have stopped all the services of this number and got a new sim with same number. Sir I have provided a strong information to Track my mobile.I m waiting for your strong and effective Action. Reyaz Akhtar Research Associate Market Research

Dear sir, I have purchased a Samsung laptop from Silicon intex pvt ltd from Nehru place dated 30/11/2012. I have got the mail of external warranty from samsung on 30.11.2012 I am facing problem on laptop last one month as per my additonal warranty I complaint to your Okhla service center on Dated : 1/11/2014.complain no is [protected] than submit origional bill, mail copy of extanal warranty than submit Laptop. After 10 days your service center informed to me my external warranty is not valid due to not enterd on your system after that I have talked with that branch service incharge Mr. Satyajeet and call center Mr. sourav chaubey BSM Mr. Sanjeev saxena service center head Harsh vallia but I have not got any solution for my problem. after that I have recd one call from your samsung call center Mr Piyush Singh Chauhan he asked to me extended warranty paper and cpoy of bill on mail attached the same. Till date my problem has not been resolved . Regards MD marghoob Shahid Mob : [protected]

Hi Team, I have buyed this Samsung Mobile 3 years back and after 2 month problem started with the automatic Restarting of mobile, When i visited the Mobile Service Centre they took mobile for couple of days and i dont know what they tested and returened the mobile after 2 days, now once my warranty period is over this issue become frequent and now my Mobile page is now not starting, Once again i visited the Samsung Mobile Service Centre now they are telling me it is HArdware Mothe Board Issue and will cost Rs 8000/- . I have purchased it for 16500?- approx and now they r asking for 8000 more, My Question whey they have not identified the issue at the time when my phone was in Warranty Period.

Complaint I can not remove the ice master door because of frosting inside my Samsung Refridgerator. Called Samsung customers suport and requested repair. I sent in purchase receipt as requested and ticket number [protected] issued.as I have an warranty to 5/2/2115. They reached out to Esquivels Appliance Repair to service. Esquivels came out on November 4th and they gave me an appointment from 8:00 AM to 12:00 AM but he did not show up and I have to call him and he let me know that he is behind schedule and will come at 1:00 PM. When the technician come he tried to remove the door but he could not then he advised that he needed to order part and it will be in house when parts are in. Samsung customer support call me three days later and told me these parts has been sent and received by Esquivel Appliance and I waited for 3 more days and i have never heard back from them. I have called and left over 10 messages with them. Finally reached out to Samsung support again and they connected me with the technician and he argeed to come out the next day that was November the November 13, 2014. When the technician come he brough with him two Samsung parts with him. He remove the cover from the back of refrigerator and adjust something on the electrical board then he pull out the Ice master door which I turn of the refrigerator a day before to defrost it. He removed two parts inside the ice maker and the part from the inside still have ice on it which he put in my sink and let water run on it to remove ice. Then he put these two parts back without replace any parts which he order from Samsung. I asked him if new part is needed and he told me that the problem is the electrical board in the back and he already adjusted. He advised me to wait for two to four hours for ice then he left without any paper work. After he left i check the water dispenser and there is no water coming out then I called and leave many messages but i never heard them call back. Called left 3 more messages. No response.On November 14, 2014 I called Samsung they tried calling no response. So, I requested a new repair ticket with difference authorized vendor and ticket number [protected] had been issued. My refrigerator is now completely have no water and ice. The new authorized vendor call me and set up an appointment on November 21, 2014.from 3:00 to 5:00PM - Then the shocking new, three hours before the appointment the vendor called me and told me that I have to call Samsung because my refrigerator is out of warranty because I bought from Sear's outlet. Now I am stuck with the bad service from your orginal Authorized repair ( Esquivel Appliance). I checked the review of Esquivel Appliance online and Better Business Bureau and your service authorized repair had the worst reviewed and all of them are complained and another complained with Better Business Bureau which is from another Samsung customer with extended warranty. So, Samsung should know about this bad Authorized Repair Vendor and should eliminated it from your vendor list. Now I have a broken refrigerator because of you bad Authorized Repair people. This is my desired settlement that Samsung should sent out another vendor to clean up this mess from Esquivel Appliance and put my refrigerator in working order.

I had purchased E1297 on 1st aug'14. Charger of the phone stopped working in Nov'14. I had given charger to Samsung service centre - [protected](Gayatri enterprise, fategunj, baroda) with Bill no. - [protected] on 15th nov'14. They promised me to give charger on 18th nov'14 as the charger was under warranty. When I went service centre they told that wrong charger has came by mistake. This type of problem we are facing every time and for small thing like change of charger I need to visit center 2-3 times which leads to frustration and loss of faith in Samsung service. Please do the needful for this service center. Regards Kalpesh Agrawal [protected]

dear sir, we have purchase a samsung split ac model no. 24HV5NB serial no. OAIPPOCF400448/OAYQPDDFC00406 on date 29/8/2014. sir, we have return your product on date 05/09/2014 due to problem face by us . regarding this we have got our payment on date 09/10/2014 but unfortunality the a/c number "[protected]" which we have mention is closed. so, kindly send us cheque in the a\c no. mention below . customer name - manjit singh BANK - SBI branch - tatibandh A|C no. - [protected] mob. no. - [protected]

HI All, I have brought new Washing machine last March and within 6 month now i am getting issues on the device i have called and given the complaint and its's almost 8 days engineer unable to fix the issue, He opened the machine 5-6 time in a week.Kindly Replace the device with new Piece since it's in warranty Or let me know i need to go for consumer court.Complait number: [protected]A/c: [protected]My contact :[protected] Thanks, Raghav