Samsung India Complaints & Reviews

Around One and a half month before I buy a Samsung refrigerator (Id:[protected] from Hercules home appliances, Attingal, Trivandrum kerala).Two month before that refrigerator stop working, we contact authorised service center (complaint no:[protected]), a service man come our home and did some thing and charge us a amount of 300/ Rs. After one hour the refrigerator again stop working. Again we contact the costumer care and they told as that the problem is due to a board which is inside the refrigerator, to avoid the problem we have to in stall a new one having cost 3000/Rs. For that we place a order and a complaint(No:[protected]). till now they no body from the service center contact us, My complaints are 1:How is it possible a part of newly buy refrigerator get damaged with in 2 year (Low quality products or parts), 2: Poor not "poor very poor" and Irresponsible handling of customer complaints

i have purchased samsung double door fridge but now my fridge compressor is faulty and my fridge warranty still available so when i calling your customer care his said no any compressor available in company please solve this my problem and change the fridge compressor

I have been suffering many problems in my Galaxy Grand 2 DUO's mobile since last 3 months. Have visited service locations more than 5-6 times and all my efforts to rectify my mobile problem yielded no result.

The 1st problem i was facing was the display having some liquid floating in the middle of the display, charging stops at 94% and heat issue
the 2nd problem was post upgrade to 4.4.2 kit kat OS

in the 1st problem display liquid issues makes me not to see pictures properly
Charging stops at 94% at all times and it reaches 100% only after me removing from charge and reconnect again to charger
Heating issue is always there when i connect 3G.

In the 2nd problem after upgrade to 4.4.2, i am unable to make or receive calls, My network drops when i receive calls and can't attend the call. This makes me not able to use for the purpose it is intended.

I have visited the repair Center for the 1st problem, they said that the Grand 2 phone has this issue and will get solved automatically and it is not a big issue.

I have accepted the same and was using the phone for some time.

On my upgrade the phone has really became a dum device and was of no use to me.

I have raised many cases to call center, had many calls with them for hours and even took leave and visited repair center many times.

At the outset now they are claiming that the email i have configured (Exchange) is causing the issue and they want me to use the phone without mail.

Please note that many of our colleagues are using same model of phone and are able to use all the features and the same is working even in standby mobile provided to me by samsung.

I have already wasted more months in this case and all my efforts to get resolution went without results.

Request you help to get the solution at the earliest

NOTE:- Presently my phone is in repair center for more than 11 days.

Thanks & Regards
Natesh Murthi
[protected]@gmail.com
Chennai

Hi This is Rambabu. My mobile Number is [protected]. I am a big fan of samsung products. I have 5 Samsung mobiles and 2 32inches LED Tvs and one refrigerator. I have purchased the refrigerator in August 2013. Model Number : RR2015SSBBX/TL/2013. Samsung refrigerator is not good. I had problem with that I was getting Tuck Tuck Tuck sound from refrigerator. I have given complaint to samsung customer care people. They came and they said if more ice is formed that sound will gives the indication for more ice. They said switch off the refrigerator for 24hrs. I did the same thing and they said we need to press the Defrost button once in three days. I am doing the same thing but if you press every day also that Tuck Tuck Tuck sound is coming and also the water boiling sound is also coming. I don't recommend the Samsung refrigerators. Thanks, Ram |

My samsung mobile was stolen on 14/8/2014 at about 7 pm. the IMEI No. is *359658/03/201062/3#. I lodged a gd with the local ps. Kindly take necessary steps to block the phone. Sheetal Kangane [protected]/[protected] Mumbai - 400 031

Dear Sir/Madam, Regarding my samsung ac for service I paid amount Rs. 2480/- for my ac service on date 17/07/2014 (RAZA SERVICES.). But not give any service and not refund my amount. Card no.[protected] serial No. A324PZA 5504272M MODEL AW1182KCKTZ, Please sole my Problem. Thanks Krishan Bansal J-3090 Dsic Narel Ind. Area Delhi. 40 Mobile [protected]

Hello Sir, I'm just forwarding you the complaint which i sent to Samsung head office.. Kindly take neccessary action against this complaint I"m Kiran Kumar from Chennai, India. I bought Samsung Galaxy S-III 9300 last year on[protected]. After using it for 2 months. I found that quality of my mobile side silver coating getting vanished Then i took it to near by Samsung Authorized Service center..They told me that it wont cover under warranty i feed up with response given by service center. So i called Samsung customer care and they gave me good response by replacing the side panel. Now After using it for 8 months again i'm getting same problem of Side silver coating getting vanished. It is second time i'm facing the problem. This time i directly contacted Samsung CEO Desk, India. On next day[protected] i got call from sushma. She gave me response that its just wear and tear issue which will occur on regular usage. for more convince I have attached Certain Photos of my mobile I don't think these are general wear and tear its just the silver coating which is peeling off from the panel. And Sushma from Samsung avoided by giving proper response for customer satisfaction. So i have decided to mail you regarding the same. Is this Quality of Samsung models ?? After purchasing it for INR Rs 31500/- ( $ 500 ) is this quality which we as customers get it?? i'm not satisfied with entire quality of Samsung S3. So i request you to take necessary action against this complaint and also do need full for my Samsung galaxy S3- i9300 For further Details Model No : Samsung S-III 9300 IMEI No : [protected]/01 Serial No : R31C80FPRQK Date of Purchase :[protected]

hello i had a problems in my led tv with black shadows on screen after 1 years only its not repairable company told me to change the panel costing rs.30, 000 samsung has worst customer service center nd engineers company makes people fools with their brand name nd cheated their custmor

Hello, I am writing this email regarding the Samsung Galaxy S4 handset. I was very happy when i purchased this handset by thinking that this is the best decision for me to have this. But just after a month it started disappointing me by its performance . I am not new to Samsung smartphones. Me and my family we all are using Samsung smartphones (Samsung Nexus, Galaxy S2, Galaxy S3 mini, Galaxy s5)and my sel[censored]sing S4. I can not understand why its performance so bad. 1. If i turn on Mobile data/wifi after sometime keeping it off, You wont be able to use anything for a minute or two because it freezes . 2 If it start updating(over wifi or 3g) any application on background again you will not be able to use anyother funtion properly on the phone 3 Whenever you have to turn on the Camera it will show black screen for couple of second (7-10 sec) by which you will miss the scene for which you want to click a picture. I have downloaded 28 application from Google play which also include few from Samsung app store. I am using a high speed 32gb memory card on it . I tried formatting the entire phone twice and also and also used it without external memory card but still no improvement in performance. I dont want to visit service centers as i know what they will do( first they will try to show me that i am wrong and phone is working fine) then if somehow i manage to show them the problem they will reload the OS again by which i will loose everything on the phone and i know its not going to make a difference.And at last they will replace the main board/Hardware with refurbished one which i really don't want. In past i have very bad experience with Samsung services ( You can check my previous complaints using my email ) . So now i would like to either get a sealed replacement of this device or replace this will upgraded one. I am ready to pay the differences. I also owns a secondary device which is Iberry Auxus nuclea n1 which performs far better than Galaxy S4 except the Camera and some patented features Thanks Sawdeep SIngh

Very poor service from Samsung. My phone is not getting switched on. It was out of warranty so the body language of the engineer seemed as if he got a BAKRA. The engineer just opened the phone and locked it again without doing ANY TESTING WHATSOEVER. Then he says board needs to be replaced and it costs 7500! Thank god Samsung is not in healthcare, else even a finger injury would be termed as brought dead because they are just behind more MONEY.

I bought Samsung Grand Neo (IMEI NO. 352221/06/007510/4 & 352222/06/007510/2) on[protected]. From starting onwards there is a problem of slowness, hanging problem and pc connection problem. I register the complain for that in the Samsung service call center. On[protected] there is a problem of audio receiver arrives. I went to one of your samsung service center on[protected] in moti masjid, Bhopal (M.P.) but they didn't supported well. Then I went to the another service center in new market, Bhopal (M.P.) on[protected]. They said me that your problem will be resolved in two days and kept my phone there. After two days when I went there to collect the phone but they didn't done the work and said that we dont have the audio receiver and said we don't know when will it come from head service center. Then I took my phone back from them. Now in those two days what they had done with the phone I dont know now both the rocker volume buttons up and down are not working. The propreiter of the Samsung service center, New market, Bhopal (M.P.) named Mr. and Mrs. Asija. The owner head person Manager there named Harish Tiwari and Ashwini. Other workers names are Deepak, Ashish, Khan etc. Even I talked to the service head incharge of Samsung Mobile, Bhopal(M.P.) Mr. Pillai regarding this issue. His phone no. is [protected]. He also not responded on this matter. I am a respected and reputed person of the town. Now I want my whole money to be refund by samsung company. Please help me on the particular matter. I am one of the great appreciator of your channel network 18 CNBC AWAAZ and its show PEHREDAR. Your quick assistance will be highly appreciated. Thanking you. MY NAME :- Jai Kumar MY CONTACT NO.:- [protected]

Sir i purchased a refrigerator 192 ltr on date-05/08/2014 from m/s new raj electronics, (Tin no-[protected]) opp. Naraini kanya devi school, sikandra, agra-282007. Sir the day from begining the fridge is not working properly. Three times the service eng. Came to repair but they did not succeeded. Finaly i returned the fridge to my retailer. But so far he is not able to replace the fridge nor he is able to repair it. You are requested to look into the matter seriously.I want my money back as refund as i am fedup with the response of dealer.

Name-shovenath singh place-agra
Mobile no -[protected]
[protected]@gmail.Com

Dear Sir
I am Subburaj from calicut in Kerala. My samsung mobile does not detect network and memory card i have submitted to the service centre near mavoor road, calicuti and have visited samsung service center several times finally they give a reason of circuit board problem and they told that they replaced the board and update with new software then they handover the set after one and half months. I hope the cell will ok but it was also again showing the same problem and i complaint to service center, again they asked the mobile for service i submitted it in June still they did repair the mobile. i am calling them every week and ask the progress of my mobile. Still they did not give proper answer.
Please help me to get my mobile soon

sir, i am prajesh from Bangalore here i am informing to you i have purchased a samsung s3 Neo on 15th jun 2014 and it was automatically restart while i am calling & Internet browsing time. i have visited samsung service center they give a reason software problem and update the new software after that they handover the set to me on 30th jul 2014. i hope the cell will ok but it was also again automatically restart on 1st aug 2014 and i complaint to crevice center, the service person told this is related to sim based on that information i have replaced the sim bus still i am facing same kind of problem.i cant operate a defaulted handset if it is in warranty period.Now I need my money back from company cause this is really frustating for me to visit 5 time service center. so pls give me your suggestion to solve this problem. Complaint No:[protected] Service center :RHR INFOCOM BANAGALORE Pls find the attachment bill copy for your reference. Regards, Prajesh C/O mamatha jayaram poojari house BSNL telephone exchange road Sowdhamini layout, new bank calony Bangalore-560062 Mobile:[protected]

Dear Samsung Representative, I have been waiting for the response from your customer care representative on my complaint for very long. Still there is no response on my complaint (No: [protected]). Can you please respond to my queries. I have copied the complaint details and communication happened till now below. Kindly check. Thanks & Regards Karthigeyan K KK <[protected]@gmail.com> Jul 25 to Meenu, help, R, support.india Dear Samsung representative, I gave demonstration to your Adayar service center. Which was accepted by your service representative. But you were saying that the heating is normal and as per Samsung's standard. What we are expecting from you is the handset inspection report and your bench mark data to verify. I gave my handset to Samsung service center for 2 weeks, that too when it was just 3/4 days older. I strongly believe that, this is more than enough to do all the inspection required by you. I don't think you need my handset for any further verification. If you still required then what were you doing with my handset for two weeks of time? Did you say the set was good without inspecting it? So it looks like you just want to wash your hands just by making unnecessary request. Kindle share us the information as early as possible. Thanks & Regards Karthigeyan K -------- Original message -------- From: Meenu Gupta Date:23/07/2014 12:21 PM (GMT+05:30) To: help desk cag Cc: R Suman Sharma, support.[protected]@samsung.com, karthigeyan kannabiran Subject: Re: Fwd: Re: Fwd: Fwd: Fwd: from Citizen consumer and civic Action Group (CAG) Fwd: Samsung Note 3 Neo smart phone customer complaint (No: [protected]) Dear Ms S.Saroja This is in reference to your below mentioned mail, we had requested earlier also that Mr Karthigeyan K needs to visit the Service centre and help us recreate the alleged issues being faced, so that we can take this forward from there. Please treat this as the final email from our end. Regards Meenu ------- Original Message ------- Sender : help desk cag<[protected]@cag.org.in> Date : Jul 23, 2014 11:28 (GMT+05:30) Title : Fwd: Re: Fwd: Fwd: Fwd: from Citizen consumer and civic Action Group (CAG) Fwd: Samsung Note 3 Neo smart phone customer complaint (No: [protected]) Dear Madam, Your prompt response is much appreciated. However, please note that replacement is sought only because samsung has not been able to identify the problem and rectify it as the complainant states that the problem persists. In fact, if you read our earlier email, we had asked to share Samsung's reference/benchmark data related to heating and battery use and also to share the test data/your findings on Mr. Karthigeyan's handset for the same, as your technical engineer had certified that there was no defect with the product. However, in response, you have replied stating that replacement was not possible, you would only repair and that the product was not faulty. Please share details on what basis you arrived at this conclusion that the product was not faulty, especially when the complainant states that the problems persist. We urge you provide a logical explanation and resolve the issue or offer the replacement failing which we will be constrained to advice the complainant to approach the Consumer Fora to seek redress. We look forward to an early response. Regards, S. Saroja CAG [protected] Forwarded message[protected] From: Meenu Gupta <meenu.[protected]@samsung.com> Date: Fri, Jul 11, 2014 at 5:28 PM Subject: Re: Re: Fwd: Fwd: Fwd: from Citizen consumer and civic Action Group (CAG) Fwd: Samsung Note 3 Neo smart phone customer complaint (No: [protected]) To: [protected]@cag.org.in Good Evening Mr. Karthigeyan K This is in reference to your email dated 8.07.2014 bearing Model code Samsung SM-N7500ZKAINU. It is our best endeavor to provide you with impeccable product experience at Samsung. Our products pass through rigorous quality checks which are globally recognized; therefore, Samsung products stand out as best in terms of quality and service of the products. Having said that, we always believe that our customers are the best judge and may help with improving our products. Therefore, we take every feedback with an assurance of improvement with every passing day. The feedback shared by you regarding the product quality is appreciated. After an extensive diagnosis by our certified technical support engineer, we found that no defect has been found in the product unit. We understand that you expect a replacement or refund in lieu of the product. We would like to inform you that unless the product has some technical fault, it will not be possible to either replace/repair or provide any refund on its behalf. As long as the product has any fault, it is always open to a repair as per Samsung’s warranty policy. We would request you to please visit the Service centre and help us recreate the alleged issues being faced. We would like to take this opportunity to thank you for your feedback and to give us any other opportunity where we can serve you in any other way. We assure to give you the best possible solution in any manner. Regards Meenu Gupta Customer Satisfaction ------- Original Message ------- Sender : help desk cag<[protected]@cag.org.in> Date : Jul 08, 2014 22:36 (GMT+05:30) Title : Fwd: from Citizen consumer and civic Action Group (CAG) Fwd: Samsung Note 3 Neo smart phone customer complaint (No: [protected]) To : R Suman Sharma<suman.[protected]@samsung.com> support.[protected]@samsung.com Cc : [protected]@gmail.com Dear Sirs, Citizen consumer and civic Action Group (CAG) is a non – profit, non – political, professional organization working towards protecting citizens’ rights in consumer and environmental issues and promoting good governance including transparency, accountability and participatory decision making. We are forwarding herewith the complaint of Mr. Karthigeyan, which is self explanatory. The complainant states that the problems with battery and heating continue even after your service personnel had attended to it. In an earlier email you had mentioned that your technical engineer had certified that there was no defect with the product and to which, the complainant had asked to share Samsung's reference/benchmark data related to heating and battery use and also to share the test data/your findings on his handset for the same. However, we realize that there has been no further response till date. Considering the above, we are sure you will agree that it is important that you share the details that the complainant has asked for, if not for anything, then, at least to justify your stand that the product was not faulty. Hence, we urge you to give the same to the complainant at the earliest and thus relieve him of the ordeal that he is facing since the past one month. We look forward to a positive and prompt response. Regards, S. Saroja CAG [protected] Forwarded message[protected] From: KK <[protected]@gmail.com> Date: Mon, Jul 7, 2014 at 12:34 PM Subject: Re: Fwd: Samsung Note 3 Neo smart phone customer complaint (No: [protected]) To: "suman.[protected]@samsung.com" <suman.[protected]@samsung.com>, "support.[protected]@samsung.com" <support.[protected]@samsung.com> Cc: "[protected]@cag.org.in" <[protected]@cag.org.in> Hi, I am still waiting for the details. Can you kindly share it with me. -------- Original message -------- From: KK Date:26/06/2014 9:52 AM (GMT+05:30) To: suman.[protected]@samsung.com, support.[protected]@samsung.com Cc: [protected]@cag.org.in Subject: Re: Fwd: Samsung Note 3 Neo smart phone customer complaint (No: [protected]) Dear Samsung Representative, I have collected mobile and used for another 4 days and found that the issues (Heating and battery) are still not resolved. Can you share me the report details with your standard benchmarks as requested. I bought mobile to facilitate my daily life, but it is giving more Regards Karthigeyan K -------- Original message -------- From: karthigeyan1 Date:21/06/2014 1:01 PM (GMT+05:30) To: suman.[protected]@samsung.com, support.[protected]@samsung.com Cc: [protected]@cag.org.in Subject: Re: Fwd: Samsung Note 3 Neo smart phone customer complaint (No: [protected]) Dear Samsung representative, Please share the Samsungs reference/benchmark data related to heating and battery use. Also share the test data/your findings on my handset for the same. I am expecting the result as early as possible, failing which I will be moving to legal proceedings to get it. Pleasw note, since you are delaying the responses and based on your confirmation that all the required test has been done on my handset, I am collecting my handset. But I like to inform you that the issue is still not closed. Thanks & regards Karthigeyan K -------- Original message -------- From: karthigeyan1 Date:20/06/2014 10:16 AM (GMT+05:30) To: suman.[protected]@samsung.com Cc: [protected]@cag.org.in Subject: Re: Fwd: Samsung Note 3 Neo smart phone customer complaint (No: [protected]) Dear Suman, I had demonstrated the heating issues to your service centre people and they agreed it. If you want I can do this again. But I need someone from Samsung to be there with me. Also can you please share your testing report to me. Thanks & Regards Karthigeyan K -------- Original message -------- From: R Suman Sharma Date:20/06/2014 9:42 AM (GMT+05:30) To: karthigeyan1 Subject: Fwd: Samsung Note 3 Neo smart phone customer complaint (No: [protected]) Dear Mr. Karthigeyan K Greetings of the day. This is in regards to the complaint of your Samsung SM-N7500ZKAINU, bearing serial # RF1F30FJL0P. It is our best endeavor to provide you with impeccable product experience at Samsung. Our products pass through rigorous quality checks which are globally recognized; therefore, Samsung products stand out as best in terms of quality and service of the products. Having said that, we always believe that our customers are the best judge and may help with improving our products. Therefore, we take every feedback with an assurance of improvement with every passing day. The feedback shared by you regarding the product quality is appreciated. After an extensive diagnosis by our certified technical support engineer, we found that no defect has been found in the product unit. We understand that you expect a replacement or refund in lieu of the product. We would like to inform you that unless the product has some technical fault, it will not be possible to either replace/repair or provide any refund on its behalf. As long as the product has any fault, it is always open to a repair as per Samsung’s warranty policy. Nevertheless, we would like to take this opportunity to thank you for your feedback and to give us any other opportunity where we can serve you in any other way. We assure to give you the best possible solution in any manner. Regards R Suman Sharma (Manager, Customer Experience) ------- Original Message ------- Sender : karthigeyan1<[protected]@gmail.com> Date : Jun 19, 2014 16:50 (GMT+05:30) Title : Samsung Note 3 Neo smart phone customer complaint (No: [protected]) To : R Suman Sharma<suman.[protected]@samsung.com> support.[protected]@samsung.com Cc : [protected]@cag.org.in -------- Original message -------- From: Karthigeyan Kannabiran Date:19/06/2014 4:23 PM (GMT+05:30) To: karthigeyan kannabiran Subject: Samsung Note 3 Neo smart phone customer complaint (No: [protected]) Dear Samsung Representative, I bought Samsung Note 3 neo model smart phone on 3rd June 2014 from Samsung IT world at Infosys, Mahindra City, Chennai. I have used the phone for 3 days and I found the issues as listed below in this mail. So, handed over the phone in Adayar, Chennai Samsung service center on 7th June 2014 for verification, also I have demonstrated them the way the mobile is heating. They agreed and verified it further and said to me that, since the mobile is high end model with higher hardware configuration, this is how the phone will heat. They are saying the heat is expected when we update multiple apps and/or when we browse with WIFI, 3G/2G data connectivity. This is expected in Samsung’s higher end model mobiles. When I called Samsung customer care and explained this and received a compliant number [protected], and was promised that this will be sorted quickly. My complaints are; The phone is heating heavily when I browse for 5 minutes or more. This is so heavy in case 3g/2g data connection and heavy in case of WI-FI. But, both cases it is highly difficult for me to speak without hands free, since I couldn’t take the phone near my ears. After speaking continuously for 5 minutes or more the phone is getting heated and I couldn’t continue the call without hands free, because of heat. Batter is drying up in 9 to 11 hours. I was using this phone for the 3 days (4, 5, 6th June 2014) and when I charge it fully in the morning (around 8 am), in the evening (around 6 pm)it dried. Please note, I am normal user and don’t use extensively the mobile set all the time. I got complaints from my call receiver that my voice is not clear. There could be some problem with phone’s mic. Today (19th Jun 2014) received a call from Samsung’s customer care representative, and he informed to me that, the phone is higher end model with high hardware configuration, so it will heat. If this is the case then, I cannot use a phone that is heating up using which I couldn’t speak. So, kindly requesting you to do one of the below; If the heating issue is with all Samsung high end smart phone, then refund the cost of the phone (Rs-29091.00 + EMI interest as promised). Since I cannot tolerate the heat the phone is producing. If the heating issue is with this specific Samsung high end smart phone model, then I am ready to accept any other model which is not heating up like this one. In this case, I will pay the excess amount if it costs more than the money I spent (with one condition that the excess amount should not be more than Rs-3000.00). If it is lesser then you have to pay me back the balance amount. If you find the heating issue is only with this particular handset in this model, then replace the new handset with the same model. Kindly note, today is 13th day and still you are holding my hand set. I have spent too much money on this and using your standby hand set (Samsung Galaxy Grand Duos) with much, much lower configuration. So please consider this request as very, very urgent and close it at the earliest. Post Script: I am sending the same message in different forums as below and expecting acknowledgement from all of the receiver. Online through Register Complaints Online through Email to CEO's Office Email from my mail id (as given below)to support.[protected]@samsung.com – got it from Samsung online Suman.[protected]@samsung.com – Suman Samsung’s representative who is following up this issue with service center, he shared this mail-id to me. [protected]@cag.org.in – Citizen Consumer and Civic Action Group (CAG) Thanks & Regards Karthigeyan K Mail id: [protected]@gmail.com Mobile: [protected] -- S. Saroja Complaints' Cell, CAG For more information contact: Citizen consumer and civic Action Group (CAG) 9/5, II Street, Padmanabha Nagar Adyar, Chennai 600 020. Tel:[protected] Telefax:[protected] E-Mail: [protected]@cag.org.in Website: www.cag.org.in Join us on facebook: https://www.facebook.com/CAGChennai Follow us on Twitter: https://twitter.com/CAGChennai Meenu Gupta Customer Satisaction

I bought SAMSUNG CORE 2 mobile phone on 23.07.2014(bill attached) within seven days of purchase phone started showing problems such as auto-switch off/restart and its battery drained very fast. The dealer told to give to the service center. I went to service center asking for the replacement(new set) on the same day itself i.e.on 31.07.2014. After submitting Initially they told me that they will repair it in 4-5 days but due to non availability of some hardware parts I did not get my phone in said time. They did not even informed me about this. They did not picked up the calls. When I went to service center they lied to me that the problem has been solved and asked to wait for 10 minutes but after that they said that it was not repaired. Then I asked for the refund they did not paid any heed to my request . The problem was severe and in a new handset such type of repair is not acceptable. After several un-satisfactory answer from customer care and my repeated efforts, On 08.08.2014 the head of the customer care said that the service center is closed for 3 days.Then after 4 days they said that there was only software problem(earlier they said it was a hardware problem), it was updated and told me to take the phone. Their such disappointing services and casual attitude is not at all acceptable and I have asked to refund amount or replace the phone . I bought the phone for Rs.11, 200. I am a student.I am immensely harassed by the Samsung service center people, dealer and customer care people. It has caused me severe loss of the time and energy. I must get the full refund or new set replacement of the phone with the sealed packing and not the repaired one. Anticipating your immediate action for replacement. Regards

Dear Sir,
I bought Samsung Microwave(CE74JD-CR).
It makes loud noise. The demo engineer didn't try to power it on at the time of demo.
When it was powered on first time it made loud noise. I raised complaint with Samsung immediately([protected]).

In return I received a call from engineer stating the Microwave is designed to make noise, according to engineer since I never used Microwave that's why the noise sounds loud to me. I have used many Microwave. I had an old Microwave from Bajaj, I have never seen a Microwave making so loud noise.
So I decided to return the product but they are not ready. I wsa asked to contact retailer but retailer is not ready for it he sayd the company will have to do the refurnd.

Please someone help me.

It’s the most pathetic service I have ever been through. Shelling out a huge chunk of money only to be conned, is obviously shattering.
I bought an A/C last month; it hasn't even been 30 days yet. The first week, it works well for the first 5 days and then all of a sudden the cooling stops.
Called them up, spoke to some lady and she said the engineer would drop by, and that did happen. He said there is some gas leakage, and another guy would come to fix that.
IT TOOK THREE DAYS FOR THE OTHER GUY TO SHOW UP. I was [censored]ed up. Knowing the fact that I cannot get my money back I had to bear it.

He finally got it fixed, not before messing up the wall on which was installed. All the gas leaked on the wall and the stain wouldn't go, I need to repaint the wall now.

What is astonishing is the fact that AC again developed the same problem. Called again, and I was told an engineer would drop by.
He did, but of no use and said another guy would come to check it the next day.
Other guy comes in the next day, takes good 2 hours to understand what the issue was and apparently asks me that we have to take the unit to the repair center to have it checked.
REALLY? I THOUGHT I BOUGHT A NEW AC, AND YOU ASK ME THAT THIS NEEDS TO BE CHECKED AS IT POSSIBLY HAS A PROBLEM.

I was scammed, and it’s the most ridiculous thing you would take anyone through! I was cheated.

Wasn't the first time, I had the similar issues with the LCD that I bought from Samsung. In 2 years time, it screwed up and I was asked to pay 12000 to fix the panel, and I obviously did not do so!

I am done with you guys; I don't want this A/C back, you can keep it at your workshop as a souvenir and tell people that how you scam people.
I want my money back plus the compensation for harassing me mentally and the amount that I need to shell out to fix the paint on the wall.
Don’t try to call me and pacify or empathize, I don’t even need your sorry’s.
I WANT MY MONEY BACK, THAT’S IT.

Item # S/AC 1.5T AR18HC3USNB
Contact: +[protected]

Dear Sir, I bought new mobile Samsung grand 2 on 21st Feb, 2014. after 4 months, i am facing day by day new problem which is described below:- 1. liquid in the display screen 2.Voice is not clear working 3. Phone is very heating 4. Recording is not properly I had registered the complaint at Laxmi Nagar Service Center on 30/07/2014 then complaint no. is [protected]. After one day, they will return the phone with damaged motherboard. Again, I will registered the complaint at same center for repairing motherboard and after repairing the phone then again facing the same problem. As Discussed with Pooja (customare care) dated on 07/08/2014login a new complaint no is [protected] and she said, again submit the phone at service center then they will provide the new phone but i am going to service center and my token no is I-252 and Amit is told me branch manager is not there in our office at 4.00 P.M. and he say again repair the phone, but I am not Satisfaction after purchased set Four times is already give to you. this time is not to repair and four time my phone is open then condition is very bad. Today (12/08/2014) I am going to branch office manager is not there so i meet to amit and he say manager is going to meeting. them i ask give me a number Branch manager( arun Tyagi no is [protected]. i am taking to manager HE Told Me Please Submit The Phone And Repair With In Two Days collect your phone & staff is misbhave to me. and change your phone. staff is asking (aap kahi bhi complaint kar lo humme koi farak nahi padta).then i have log a complaint no.[protected]. and last i request to staff please give me a complaint book, then he told complaint book is not there, i am presarise for staff then received a complaint book and i am write there is many bad experience and other information related to service in samsung service center. So, I request to please provide me a new grand 2 phone.Then I will be compelled to initiate necessary legal action.

Dear sir,

I bought samsung tv 40f5100 with s# mqwm3pbd501347b on 26/7/13 from jupiter city, tirupur.
I was really shocked to notice a black dark area on the upper most of the tv on 10th of aug.14 and same was intimated to your consumer care centre with the above complaint #.

I bought this tv on bank loan and still the repayment is going on. Its realy threatening to to notice your service people are simply saying its a panel problem and the repayment cost is around 20, 000. Its not possible for me to get my tv repaired at huge cost that to within a period of 1 year. We are purchasing tv only for entertainment &not to pay penalty to your co., its shame on your part for such a reputed international co., is supplying the consumer goods with inferior quality.

I request you to get my tv repaired free of cost and do the needful.

I have attached snap shots of tv and bill for yr ref.

Regards

Krishnaveni
[protected].