Samsung India Complaints & Reviews

I have purchased this TV back in 2009. Recently it started acting weird, the picture was coming as Negative, all of a sudden. So I have registered a complaint with the customer service support team for the same. Here is the complaint number for your reference (Complain Number: [protected]) on August 18th. One of the technician visited the house to check the television. He came with no parts parts on with him. He opened the TV and started looking into it. Then he mentioned, he is not sure. The problem can be because of TCON board or panel. He gave the rough estimate for both separetly, for TCON around Rs 8000.00 and for Panel around Rs 25000.00. Then we asked him to check to TCON first, because if it is around 8 to 10 thousand, we can think of getting the TV fixed but if it is more than that there is no point of spending so much money. He said, because they dont have the TCOM bother in stock, they have to order it. After 3 - 4 days the customer service center guys called us and said the samsung stopped making TCON board and there is only one option left which is to replace the Panel, which will cost around Rs 24000.00. We paid so much money when we bought the television and we cant spend another Rs 25000.00 to get it repaired. We are ready to spend some money to get it fixed. This is a waste of money for us. I will never opt for samsung again if this is the case, also i will not recommend anyone to go for samsung. I would really appreciate, if you guys can find a mid way to resolve my problem. For any questions you can contact me at [protected] Thanks Rounak Jaggi

My Tab Samsung Galaxy Tab3 which was purchased in the month of May 2014 started giving shut down issue from the month of july as when i registered the compliant online they asked me to check with service center Ammerpet. They had formatted saying software isuue later after 10 days time the problem started with the same issue. When i went next time with the same compliant the service center manager initially said software issue and when he got to know it was already formatted then he gave reason of anti virus and again later he said its the physical damage and asked for the payment of 800 later call center people said its 7000 not 800 and asking me to get the complete mother board replaced as i am sure its a defective handset which i am asking for replacement.

i bought samsung starpro S7262. to give gift to my frnd. i bought that mobile on 4th of August from alfa at vile parle and gave it to my frnd on 10th of AUGUST.When we open that box and insert the sim card it snot detecting the network. its a majar issue and battery is not getting charge. Not even for miniuts we use that phone and when we visited marol samsung hub, they bugger first keep that phone for 3 days and after that they were telling ki we will not replace it and want more 8 days to know the issue. Just help me with it.what ever mayb.

Complaint ID: [protected] I Complaint on 26th August 2014 at 11 AM. Customer care executive told me that your complaint will be solved ASAP. Then again i call on 26th August 2014 around 3 PM then Customer care executive told me that your complaint will be solved on priority today. Then again i call on 26th August 2014 around 6 PM then Customer care executive told me that your complaint will be solved definitely tomorrow. Then again i call on 27th August 2014 around 1 PM then Customer care executive told me that your complaint will be solved on priority today. Then again i call on 27th August 2014 around 3 PM then Customer care executive told me that engineer will call u within 2 hours. Then again i call on 27th August 2014 around 5 PM then Customer care executive told me that your complaint will be solved tomorrow first half day. To whom i believe. Very must disappointed from this poor service.

I Krishna Prasana Mishra bought a Samsung LED from Reliance digital College Square Cuttack on 28th Aug 2013, with model No as UA32EH6030RLXL, serial No : MQKW3PBD500563, order No : [protected], salesman id : 60123441. I am now facing an issue with warranty of the television, I lodged a complaint with samsung on 7th august 2014 regarding not able to view picture on that they responded that the panel needs to be replaced its now near about 20 days I have not got it resolved, on my each interaction with support team I am asked to wait without mention of any timeline and status as work in progress, please wait an update will be provided soon. My warranty period is about to get over on 28th August 2014. Today I submitted documents like xerox of original bill, pan card xerox and cancel cheque fpr further process. As a process of future action they proposed me to submit the above documents they will escalate the same with higher authorities and seek an approval on same. As per them they will evaluate the time we have used the product and then will land on an depreciated amount considering the bill amount and will award the same amount to me as a account payee cheque. This is not solution for me as I had purchased the product when there was offer on it below than its actual price now with same retail amount I might be able to purchase the same product then how can I go for the product with amount less than it. Am I not able to get a product as a replacement for the same if the part is not available. Please help on this on whatever way you can if you have any point of contact other than customer care toll free or any valid email id of support team of samsung please share.

Dear siri i purchase the galaxy core online from online shopee..but the handset giving the too much problem like display color get too faint, again the sometime volume key not work.and it also has problem that while attching head phone not work..sir it has too many issue..i submitted in pune galary 2 month before but they just repair it and back to me...sir i want help from our side how to replace it because their customer care not helping well please do needfull.--[protected]

I am very much surprised of your esteemed organisation because I have purchased a cell phone vide model no.S7392 On[protected] for Rs.7, 200/- from Fast Information Centre, Kolkata - 700086.On[protected] facing problem at the time of operating no calls have been received. Noted at Fast Information Centre they told that problem is settings. They change the setting and cell phone was running. On[protected] again facing problem no display was found in my said cell phone. Noted at Fast Information Centre and they clear the problem. Again on[protected] seen my said set that no functioning. Noted at Fast Information Centre they taken the said set from me and mentioned the problem as subject mentioned above.

I am very much surprised of your esteemed organisation like you that from the date of purchase facing problem three times which I had not expected from your organisation. Due this problem I am loosing business.

Please take necessary step immediately and requested you please any new model can be marketed before checking first at your end.

Sir,
I have a SAMSUNG 22 inch LED TV which I bought on 9.12.2012.During
warranty the PCB, PANEL and SOUND BOX was replaced as the were
defective.Now again my PANEL is giving problem and SAMSUNG engineer
visited my place and told the PANEL need to be replaced as it is
defective and damaged.and it will cost rs 8500/-.I have purchased the
TV by Rs 15000/-.. Now why should I pay Rs 8500/- again within 1 and
half year? I know the whole TV set is defective as it is giving
problem from the beginning.Sir I need to replace my TV.I told your
engineer to replace the TV when I encountered the first problem but he
told nothing will happen and everything will be allright.Now again I
am facing the problem.
I have complained via E-mail on 20.08.2014.After that i got 3 calls
from your end.Every time they told they will take necessary action
very soon.Yesterday at 1.13pm I got a call from[protected].and I
was told that SAMSUNG engineer will contact me soon but nobody called
me.Yesterday I called SAMSUNG engineer Mr. Subrata and he told me that
he have sent the feedback as _quotPANEL PROBLEM OF MY LED TV AND NEED
TO BE REPLACED_quot as Mr subarata has visited my place on 20.08.2014
because I know his mobile number. I called him before registering
complain.Now what is your decision please state me correctly.SAMSUNG
engineer told that the panel will cost Rs 8500/- .Why should I spend
that amount?Within 1 and half year this is second time the PANEL is
damaged.Within warranty period the PCB, Sound Box and Panel was
replaced by your company as they were defective.Dont you this the
whole TV set is problematic? I want to replace my TV.No steps taken
for 7 days.Is this your service should be?
Today I got a call from [protected] and a guy misbehaved a lot.He
told that SAMSUNG product does not guarantee quality service.It may
create problem within a year or more.Need your attention please.

Dear Sir/Madam, I have bought Samsung Galaxy Tablet Tab 3 SM-T211 online through Flip kart on dated 12.02.2014.after few month there was a problem in my tablet(It gets frequently switch off automatically & as well hang also). I went to the authorised service center of samsung to repaired it on dated 07.08.2014.He told me that its battery has been faulty & we have to replaced it with new one and it will take 15 days. He also said that my tablet is under warranty/guaranty, so, battery will be replaced free of charge. After 15 days on dated 21.08.2014.I went to the service center to collect my tablet.at that time he told me that"I have to pay INR 4000 for the new battery & It will take 25 days more.then I have taken back my tablet from him because his behavior was very rude to me. Then I have contacted to Customer Support of samsung at Noida by phone & emails.. Every time they used to gave only ensuring to me.According to my discussion with them, again I went to the service center.but, no result & they refused to replace the battery free of cost with very rude behavior. Please help to resolve this issue\ My Contact No is : [protected] Email: [protected]@yahoo, .com

Hello sir/mam, I have purchased 3 LED's of same model of your company (Model no: LED 23H4003ARMXL-SAMSUNG). They are not working as per said. I have complaint about this problem earlier also, But no processing has been done on it. Please do the needful as early.I am sending the address where the LED's have been installed. Address: [protected] V.P.O dev nagar PO The great, Una, Himachal Pradesh Luminious TeleInfra LTD

I bought a Samsung TV from Croma Ahmedabad (24.08.14) and they delivered the product almost immediately. However, it seemed I have to wait for 'Samsung Technichians' to come and set it up for me. Even after 2 days of buying the product, there was nobody from Samsung to set it up! I complained on their helpline number, and after talking for half an hour and giving all details, I got a bunch of numbers from their 'helpline' and an assurance that the complaint has been registered and that someone would contact me within a few hours. Of course, the call never came. Next day (that is 26.08.2014), I tried to locate the problem and after a number of phone calls, I got hold of the technician who was supposed to install it. Now, here it is where it gets really interesting. The guy, over the phone, told me that the stand of the TV, which Samsung sold me, was defected and he is EXPECTING the proper stand to come to him soon!! The Samsung technician KNEW that it was defected beforehand!! Thus, at present, I am stuck with a defective product which I payed a bomb to purchase ... and of course ... Samsung's reply is: "someone will get in touch with you soon" ... Attached is a picture of the TV with the stand.

Samsung is making fool o[censored]s they are not just giving there services to their customers even give them threats anyone in the planet will help o[censored]s helplessness because the market giants are playing with their customers hard earned money i baught the samsung big referigerator some months ago the product is still underwarranty since one month the unit is dead im lodged 100 of complaints to customer care and emails but they are not agree for product replacement im in depression concerning of referigerator

Ac purchase on 10.06.2014 & installation on 11.06.2014 from m/s jagannath & sons, fatehpur up.Ac is not working since 18.08.2014.
Complaint alredy lock in customer care comp. No.[protected] name abhishek mob.[protected], but work is not completed yet, your service is very poor.
Ac is not working since 9 days. There is no benefit of purchasing ac from your company.

Dear Sir, I have lost my Samsung mobile on25/08/2014 around 2.30 P.M. at Davanagere. As this is a personel phone I have st ored my official and personel documents & Photos.was there in the mobile. It is requested to block the mobile. Further I need to trace out my mobile, so pls do the needful at the earliest. My mobile details follows. IMEI number: samsung 3322 [protected]/4* [protected]/2* s/n lcic51095/4-b

REMINDER Subject: Malfuctioning of mobile and non redressal of my Complaint I have purchased samsung g355 galaxy core 2 ( [protected]) on[protected] from..emm ess refrigeration, model towen, Patiala.The mobile was found to be having serious problems of incoming and outgoing sound problems and sim connectivity problems and frequently shutting down abruptly since its purchase. On 23-8-14 this mobile given at Samsung service centre, Patiala vice bill no .[protected] for rectification of the concerned complaints. As it was told, its speaker were changed. But the problem did not rectified and I have been suffering due to malfunctioning of your product, which does not behove for such a reputed company like Samsung.. NOW ARRANGE TO REPLACE MY MOBILE WITH FRESH ONE OR MY MONEY BE RETURNED BACK. IMMEDIATELY OTHERWISE I WILL REMAIN WITH NO OTHER OPTION THAN TO TAKE LEGAL ACTION. THIS MAY BE TREATED VERY URGENTLY AND IMMEDIATELY.

i had purchased Samsung S4 mini from croma on 18.06.2014.since then i am facing the problem of auto restart .i had visited service center Dated 06.08.2014 too they mentioned about the problem of power and software issue for which they kept my mobile on 06.08.2014 and returned me on 09.08.2014.but after servicing the problem remains same and again i had visited service center dated 20.08.2014 this time they mentioned about the problem of motherboard.

I have purchase Samsung Note 3 neo on 18.4.2014 @ 33k. The charger is not working properly... i have complaint nd also visit on samsung care (Harpal nagar near Roadways Moradabad U.P. 244001) many times but the manager Mr. Pradeep Saxena is talking so rudely. Samsung store is about 10-12 km far from my house and they still doesnt replace my charger.

This is not expected from brand image of Samsung. Now it seems it was my incorrect decision to buy a Samsung phone.

hope i get something positive response from your side, , ,

Regards
Naman Agarwal
[protected]@gmail.com
[protected]

My name is Anuj Kumar from Lucknow (UP), Samsung Electronics it is very poor service you giving after sales, my handset is in under warranty purchased last year in october-13, recently my phone's headphone jack is gone out of order, when i went to my nearest service centre there a person said i need to submit my phone for 15 days, what a words you people saying why we use smartphones??? for convenient to carry on my work anywhere or can read or reply on mails anywhere, if i submit my phone for 15 days without u give any standby set how will i do my work, in fact if my handset goes out of warranty if I take paid parts then within half n hour my handset will be repair, your service centre staff is not supportive i said your place the order of handset part when it will come just inform me i will come to you to change, your after sales service is very pathetic, I am not satisfied with your after sales services. Very poor service. Name- Anuj Kumar Mob- [protected] Location- Lucknow Mobile- Samsung smartphone Model- Core GT18262

I bought an Galaxy Note 3 last year which due to continous problems was opted for cash refund by samsung, i submitted the handset and its belongings to Samsung Service centre, of which they provided an cheque on 22nd May 2014, I received the cheque and checked it out, my account number had been typed wrong by their hand, so i submitted it back to Samsung Service center for the rectification of cheque, and from last 3 months they havent provided me the cheuqe and neither the handset. the amount of the cheque is Rs 47999

To The Compliance Officer/Customer Care Service Samsung India Electronics Pvt. Ltd. Respected Sir/Madam, Please note that myself Mr. Raja Mukherjee, S/O of Mr. Samir Kr. Mukherjee, residing at 54/M, N.C.Banerjee Road, P.O.:-Baidyabati, Dt.-Hooghly, Pin:-712222, W.B., lost a samsung mobile set[Samsung Star 3 DUOS] having IMEI no.:-[protected]/[protected] in or nearby my residence on 21/08/2014. I have lodged a general diary in nearest Town Out Post at Sheoraphuly, Dt. Hooghly, West-Bengal on 22/08/2014.[Detail has been furnished in attached PDF copy] As a genuine buyer of the set(Detail is in attached scan copy), I like to block this samsung set immediately of above mentioned IMEI no. so that no one can further use of this set. Please find all the details in attached PDF. SCAN SAMSUNG PHONE DETAILS.pdf So you are requested to block this samsung set of mentioned IMEI no. so that no one can further use of it. You are requested to take kind action immediately. Regards, Raja Mukherjee S/O:-Mr. Samir Kr. Mukherjee 54/M, N.C.Banerjee Road P.O:-Baidyabati Dt.:-Hooghly Pin:-712222 West Bengal. (M):-[protected]/[protected]