Samsung India Complaints & Reviews

My Air conditioner suddenly stopped working on[protected]. I bought this product on[protected]. Its because of the compressor failure since compressor coming under 5 years warranty they have to replace the part. They are ready to replace the product but i have to pay INR 2600 i dont know why should i pay that amount to samsung service centre. I feel like i am being cheated samsung when the product or part is under warranty they have to replace same without any cost. Why samsung is asking me to pay INR 2600 for warranty product / part I dont want to be get cheated by big firm. I have lot of products of samsung now i fell much worried about all these. Name :Karuppuchamy Product Air conditioner Model No - AR18FC2TAUR AC 1.5 TON PURCHASED DATE :[protected] Mobile No - [protected] Regards, Karuppuchamy

Now its about 8th or 9th day my phone is in service center, as per ceo told i submitted my device. am eligible for refund also. i bought new note 3 and with in 4 days my display got 1 complaint, actually it is there at the time of buying later it increases and very clearly 1 line is disappearing when the light is getting off aand also at the time of locking the screen. for that complaint asm directly came and check my mobile and he told this is the case of doa and you want refund also so they need to send the report to Headoffice and they told me wait they will inform me as soon as possible, but i didnt get any proper call or replies from samsung all the time i contacted them. and made call back service, they called and offerd me repair your display now and they will provide me extenden waranty and all i told am not ready for that beacause i already accepted all the request from samsung for thrice for my note 3 neo, atleast please accept my 1 request it over 1 month samsung disturbing me like anything and i adjsuted evrything for samsung. only for first replacement i asked remaining all samsunng told me to replace replace replace and i replaced at last samsung told me to change to another model again i paid remaining amount of 12000/ and bought note 3 as per samsung told. i got another issue on samsung note 3 and i visited the service center, and they simply rejected my device by telling you got maximum replacement. i told i didnt aks for replacement you only told me to change the device and all, and i simply agreed.From there asm contacted me and told me the same thing i got max no of replacemet and all. i told i the person got the replacement not for this device and the complaint also different and i paid extramoney also. in doa period i submitted. and asm anoop came and check my complaint and he told, he will send the report with in 10 days i will get refund and all. i dont know why they are simply rejecting my issue? i asked what is the reason they told its a minor issue and all, change the display from service center and use the phone. i told for this you blocked my phone upto 9 days and just looking on the pictures/images they confirmed it as minor issue. asm came and directly check the phone, and he know that it is major issue because of that he mailed the report.service peoples also shocked about samsung replies. please refund my money, i already orderd one note 3 plus gear from dubai. every 1 gave me hopes of refund. i dont know why they rejected. earlier days they told doa period over and all and trying to reject me. but ihave the jobsheet and all, so i finally solved that issue and they accepted my refund request and waiting fot money today they called and told me its a minor issue and all. iasked how you can know that without checking my mobile, they confirmed it by simply seeing the picture files. asm and all confirmed it is a doa case because within 7 days any issue on hardware is eligible for doa its there in agreement and conditions, now its like cheatings by samsung. iknow my issue is not a big deal for your company. am using iphone 5s also i got 1 complaint after 2 or 3 weeks. i didnt ask anything they are asking to me what help they want to do replacement or refund, i shocked and i replaced becuase customer support is first profit next. i hope samsung also a company like apple, this simple issue never effect on samsung, then why ther are simply making issues? and the right is also in my side. 1 of conference call by samsung customercare and service center call service manager only told he is elgible for doa, if you want please check the call records. am innocent and the right is in my side also, i hope ceo will take care of me, i also adjusted many time for samsung for this refund issue atleast samsung please approve my request i beg i beg ibeg. i know no need to beg when rights are in my side, but no time for me am a college student studying outside for this issue i visited showroom more than 20 times in this month, so many expenses are there, somany means somany.so please make it fast still am begging by standing on right path. but please dont cheat customers, please do what you said, dont change it by situations, with in 7 days any issue on hardware doa is eligible.there is no other option for me one and only option is ceo. this is my complaint also because they rejected my issue by simply saying replace the display i asked display is not in hardware segment for you? am not using samsung for first time am using from 2000 they making me fool, by simpling teling replace display and use. i told i dont want a repaired phone then why we are spending this much money secondhand phones are their other brands phone are there same feature and all we have one trust on samsung company and all, like me somany are thier i know by rejecting me or accepting me is not a big deal for samsung. am also not worried about my money, am asking for my right nothing else please dont cheat customers. service center peoples are also shocked when the reply was came fromm samsung. ASM also told me they will check and contact me. no 1 dont know why they rejected. i know in pictures and all no1 can identify the complaints. after 7 8 days they are telling rejected. i asked again atleast give me replacement. but i want refund. everyone shocked for this complaint they are telling repair the display and use they wil give me 2 month extra waranty and all. i told no. i want refund no other option, i already orderd one note3 plus gear from dubai because from samsung service center and all they also hope refund, even they scanned my bill and send to HEADOFFICE, when i called the asm he told no way, please wait let him check and contact me itseems but no call from him i didnt get. i am simply screwed by samsung, not me may be all customers. i dont know about others So please read it completley and plz call me, pls pls pls please make my refund as soon as possible because now its 1 month over, from the very begining i asked for refund but samsung rejected because for refund there should be atleast 3 replacement should need for a refund i told ok then give me next replacement that time only company assured to me if any complaint is there on 3rd phone samsung will refund atlast 3rd phone also have same complaint and samsung requsested please replace with another model and for samsung i canceld my refund request and took note 3 by payig 12000 extra now samsung is cheating me . please give back my money i beg please please please its my request please contact me. i hope higher official will contact me. and please check my case. dont see the pictures please check my device and tell me . [protected]

I have submitted my samsung GT-P6200 for ra purchase of a new LCD as mine was damaged.they promised to deliver it in 15days and have taken an advance of 3000 against an estimate of 6000.i have been trying to contact them on their mobile as well as landline and my call was never answered and at times was cut by the other mobile.i had visited them 6 times and complained about the answering but there never was any response. Now they inform me after 35days that the parts are not available.last few visits they gave different reasons for delay like 1) they got the wrong part from company 2) they forgot to put work order 3) company forgot to send the product. Now I am left with a product that's just a couple of years old and I can't do anything abt it. I see retailers selling the same product still in the market. Please help me with this. Parts order receipt number:2012 Centre name: Jai datta technologies

Hello Sir, My complaint Reference number is [protected]. My complaint is regarding my brand new phone (Samsung Neo GTi9060). Sir I bought that phone on 15th of June 2014 and on 20th July 2014 suddenly it stopped working. I gave that phone to customer store of samsung for servicing and they told me that they will charge from me Rs5500 because it's mother board is has got moisture. But According to me neither it fall in any liquid not i touched that phone with wet hands. Sir I bought that phone in Rs15000 On EMIS & I am still paying EMIS of that Phone(RS 2800). MY concern is if there is default problem or some manufacturing problem on phone then it should be replaced by company responsibility. Then why they are charging this huge amount from me. I am sure about it that i was using that phone very safely. I had a word with their customer executive and they also told me the same that I have to pay Rs.5500 for that. Sir It just a month I bought that phone. Please sir do something on it and let me know for further queries. Regards Bharti Rawat Mobile No- [protected]

To
The Managing Director
Samsung Electronics Ltd
New Delhi

I have given Samsung TV Model no. CS21A330XLAXXL at your service center D-1 Sector-3 for repairing on dated 28.07.2014. I am enclosing here with scan copy of your service request sheet in attachment file for your ready reference.

I have been told by your service center supervisor Mr. Aditya that this Samsung Model no. CS21A330XLAXXL has defect in Micro Controller IC which service center do not have the part (Micro Controller IC because the company has stopped to make this model) so our TV cannot be repaired. Please pass on instruction to your service center head to change the defective part at the earliest otherwise I will take legal action towards your company will registered a FIR in sector-24 Police Station against cheating with the customer and matter would be brought in the notice of National Consumer Disputes Redressal Commission and Secretary of Department of Consumer Affairs under Ministry of Consumer Affairs for taking action towards your company. Hopping you will avoid unpleasant action towards your company.


Regards,
R.K.Gupta
(CEO)
Panama Group of Companies
www.panamagroup.co.in
[protected]

Dear Sir, We are very sorry to inform you that we are the owner of a Window A/C (Model-AWT18QKAXTL, Sl No- A129PZBP403574J). IT WAS PUCHASED MORE THAN 6 YEARS AGO AND THE WARRANTY HAS ALREADY EXPIRED. THE CAPACITOR AND THE COMPRESSOR IS OUT OF ORDER AND IT WAS CONFIRMED BY THE VISITED TECHNICIANS FROM AUTHORISED SERVICE CENTER "SIDDHI VINAYAK ELETRONICS, JORHAT, ASSAM". THEY PROMISED US THAT THEY WILL REPAIR IT WITHIN A WEEK, BUT UNFORTUNATELY IT HAS ALREDY ONE AND HALF MONTH PASSED. WHENEVER WE CALL TO THEM THEY INFORM US THAT THE PARTS ARE NOT REACHING. FROM A FEW DAYS AGO THEY NEITHER RECEIVE OUR CALL NOR GIVE ANY INFORMATION. WE HAVE ALREDY REGISTER THE MATTER THROUGH [protected]. BUT THE REPAIRING IS STILL AWAITED...PLZ DO SOMETHING. WITH REGARDS. MR. RAHIM & MR. KABIR C/O BHUYAN AUTOMOBILES, WEST JAMUNA ROAD, WARD NO-02 SIVASAGAR, ASSAM. M/NO-[protected]

I bought new note 3 neo on august last week. And i got 1 complaint very next day on the device display and they replaced it for me, i asked for the replacement so they gave. The new replaced phone also same complaint when they call for the satisfaction i told all note3 neo have this problem. They didnt accept it and replace again, that also had the same issue. And i askes for refund. They were not willing to give refund. Again they told me try note 3, it is better and again i paid 12000 and bought note 3 with in 4 days that also facing another issue on display. And they are not willing to do the refund. They told me to repair the phone, i told with in doa period any complaint on hardware are eligibile for replacement or refund. They are telling me to change the display. It costs 8000 rs. I told i dont want repaires phone. I paid nearly 50000 . They didnt give me the reply why they rejected my request, they dont have answers. When i called samsung told they dont know why it was rejected. Decssion was by management teams itseems. I didnt take my mobile fron service center. Now its 1 month over samsung disturbing. Till now i cant use the mobile. I bought next day it will be in service center. So please make my refund. Now its about 3 weeks my mobile is in service center my new mobile worth50000 . I didnt got the chance to use the phone till now. Please help me . This is a cheating by samsung. When their decission came service center guy also shocked.

I had bought a refrigerator Model No RT5582ATBSL/TL (Samsung ref No DED[protected]) from Davvy Electronics Bathinda(Punjab) on 15 Feb 2014. While buying the product I had requested for a demo on the functioning. My registered mobile Nos are [protected] and [protected], however, the demo never happened. The device developed problems wherein there is lots of icing on the walls of the freezer and defrosting also does not help. I had registered a complaint with your customer care on 16 Jul 2014, the engineer from the service centre came and tried to adjust the settings on the fridge and assured us that the fridge will work fine. It did not work properly thereafter and the problem persisted and the cooling was erratic. I again registered a complaint on 22 July 2014 with customer care (ID No [protected]) but the engineer did not come. We went to the dealer on 31 July 2014 from whom we had bought the product, he assured us that the engineer will come and rectify the problem. The customer care has again been reminded on 03 August 2014. It seems the local service centre at Bathinda does not seem to care. We suspect that the rubber seal of the upper cabinet of the fridge is faulty or not working properly. Please look into the matter urgently failing which I will have to take a legal course of action. looking for an urgent response...Tejender

Last year i have purchased the samsung tablet 3110 for Rs 24000/- within weeks of launch. Within 1 month the two extensions of the charger to be fitted in pin due to heat of electricity got damaged. I went to the service centre they didnot exchanged me and asked to buy new charger which is costing Rs 1380/-. Therefore i repaired the charger and attached another socket for use. After another one month the cable of this charger at the connection point to the Tab automatically became week and automatically got cut. These part was also not exchanged by the Service Centre and repaired and used. Last 15 days back I asked the price of this cable which was told to be Rs 480.However today on 1.8.2014 Rs 590/- was taken from me and it is said that day to day prices varies. Samsung After Sale Services are not good. It is there duty to provide me the charger and cable to it free of cost because there material make is below standard and return me back Rs 590/- and inform what is the price of the cable as i have purchased this from Service Centre and its bill is with me. Will any officer from Samsung will contact me on my mail '[protected]@gmail.com'

This is bring into your information that i am the regular customer of samsung mobile phones & recently i have purchased SAMSUNG STAR PRO GT-S7262 IMEI NO.353125/06/086249/5 from chaoudhary communication moradabad on 16/06/2014.I have gifted this phone to some & after that this phone created different techinal problems.once i gave this phone to joint communication service centre in Bareilly & after few days the problem comes again with different techincal issue.than this time i gave this phone to your service centre in moradabad.I really disappointed with that.My humble request you to change my mobile ph otherwise i have to go to consumer court.waiting for your solution. Thanks & Regards Nitin Kumar Khandelwal M-[protected]

Pl.help me to trace my Samsung Tab III having IMEI no: [protected]/3 which is stolen on 30.07.2014. I will be grateful for call on my mobile no: [protected] since this handset was carrying very vital data of my Company, Pl.help me. Also, I am ready to pay suitable rewards towards recovery of this handset.

Team, Have purchased Galaxy GT-S5282 White on 16th Aug of 2013 from Satisfaction Electronics. 6, Jayanti Market, MI Road, Jaipur. At the time of purchase of the set one pin out of three battery pin inside the phone where the battery is place was loose and same was informed to the customer service person their at that time. But she instead to take it as there is no problem and it is okay. Few days back after charging the phone, it did not start. Tried a lot to open it, but not started. Took the phone to Samsung Authorized service station and over there, they have said that CPU of the phone is dead so the entire chip & hardware of the phone will change which will cost Rs. 2450/- . Told them that it is under Guarantee period, but they refused to accept saying that the one inside of battery in broken, so cannot be covered under guarantee. Have been using the charging the phone since Aug 2013 & newer came across any problem. But when the problem came it came as shock to me & moreover after approaching service center and returned disappointed because of wrong & in correct comment from the Samsung company person have lost my phone all the data, contact & other. Looking forward for your support & replacement of the phone. Confirm your understanding on the matter by return on urgent basis. Regards [protected]@gmail.com

Samsung House1000 Hillswood Drive,
Chertsey, Surrey, KT16 0PH, Ref No: SAM/625/003/2014-03
Serial No: UK/GBP07/SAMSUNG
Batch No. DNO/MA07/EUR
New Castle City London, United Kingdom
Tel: [protected]

Attention: Dear : Mr. Gulve Rahul Ashok,

We are writing to inform you that a resolution has been made and decision has been taken by the authorities o[censored]K Lottery Board of Directors due to the laws & policies imposed on monetary transaction by the UK Government to checkmate movement, sources of Finances subjecting it to scrutiny and making sure they are free from Terrorism, Money laundry & related financial offenses as ruled in the World Court.
Having considered all possible measures to convey your cash prize, we resolve to UK a special delivery courier company under UK Diplomatic. We have made all necessary arrangement to deliver your winning prize directly to your country for free home delivery.

The delivery of your prize is currently on process the way as it is passing through the UK Diplomatic. We realize recently that such procedures have been adopted on your consignment leaving UK to Asia. Let it be known to you that all taxes has been paid, Therefore you will only be required to pay for the Clearing charges, the custom duties in INDIA once the Diplomat arrives INDIA before he proceed to your house.
We are obliged to inform you that your prize fund has been programmed & packaged through the GLOBAL EXPRESS COURIER DIPLOMATIC, to be delivered to your door step in INDIA, the Promotion Organization and our Bank are in together to packaged your fund as a consignment to be delivered to you in your country where you should be called upon the arrival of the Diplomat.

Please ensure that you co-operate with him and follow his instructions and directives to avoid any delay in handing over your cash award prize, and a 51 inch Widescreen Plasma TV with Built-In Home Theater System from Samsung Electronics to you as he has a little time to spend in INDIA. Please make the clearance available to him immediately he calls you for clearing out the consignment (Fund).
It is the Duty of the Senior Diplomat Mr. James Desmond. To guide, you and advice you what to do without any complication. This money is to pay there in your country immediately the diplomat Mr. James Desmond. Arrive to enable Airport Customs Authorities release the consignment to him for the final delivery without any delay and for easy and smooth delivery on your consignment towards your house.
He will call you immediately he Arrives India and he will instruct you on how to pay the estimated clearance charges of Indian Rupees, try to made it available to enable him clear your consignment from the custom and proceed to your address, he will make 100% safe delivery to you after your payment is been confirmed and receipted by Indian customs.

The diplomat will personally present to you all the relevant documents to guide you against any Governmental queries. You are advice to make the required Indian Rupees available to the diplomat Mr. James Desmond in his arrival on 31/07/2014 in India. Immediately he instructs you to do so, this is to enable him clear your Package, from the custom. Please you must keep secret of your winning until it arrives your door step for security reasons.
The Telephone number is very necessary because the number would be called by the Diplomat before the funds would be handed over to you as to sure that the package is handed over to the rightful person. Your secret consignment lock is (00118)
DIPLOMAT DEPARTURE AND ARRIVAL SCHEDULE (PLEASE SEND UR CONTACT NUMBER AND YOUR I D PROOF TO OUR DIPLOMAT E-mail: [protected]@live.com
The Diplomatic Officer will be Arriving India and you are to send to Our Diplomatic Officer a copy of your ID prove (ID CARD/ PASSPORT / VOTERS CARD OR DRIVER LICENSE COPY) to enable him identify you when he arrives your country (India). Below is his flight information:


Departure Date /Time: 30/07/2014 -10:15:00 P.M (UK TIME)
Arrival Date /Time: 31/07/2014 - 9:40 A.M (INDIA TIME)

HIGHLY IMPORTANT NOTE: YOUR DIPLOMATIC PARCEL IS CONTAINING THE FOLLOWING:

A} YOUR COMPLETE WINNING FUND (AMOUNT of £500, 000.00 (FIVE HUNDRED THOUSAND GREAT BRITISH POUNDS) and a 51 inch Widescreen Plasma TV with Built-In Home Theater System from Samsung Electronics 3 pieces of Samsung GALAXY Sv1Mobile phone, You Also Won Two piece of Samsung Laptop with the following

B} THE ORIGINAL / HARD COPY OF YOUR WINNING CERTIFICATE.
C} YOUR CASH ALLOCATION CERTIFICATE FROM THE FINANCIAL SERVICES AUTHORITY (F.S.A.)
D} YOUR CERTIFICATE OF MERIT FROM MINISTRY OF JUSTICE (UK)
F} YOUR FOREIGN EXCHANGE CERTIFICATE FROM HM TREASURY (UK)


Make sure that the Indian Customs Authorities charges is ready for the Diplomat to clear the consignment out there in your country, this is to avoid any complication with the Senior Diplomat Mr, James Desmond and your Government while in your country.
Be informed that all the documents related to your consignment has been programmed and packaged inside your consignment and if you fail to understand, please e-mail us back.
If you have any question or problem, do not fail to contact us via call or e-mail us for support. PLEASE REPLY TO

Samsung_prizeclaim.mit.tc

Purchased 32 (5500) on 2nd April, 2014. Display completely gone in June 1st week. Repaired after few days. Again display gone today. Video taken by me for proof. I am told that engineer will come within 24 working hours. Also, customer care explained 24 working hours as under - 8 hrs is equal to 1 day. It means Thursday, Friday and Saturday. Repair work will also take another few days as taken in past. So I want to know from the company the followings: (1) that 1 year warranty is of the product or of the transaction (2) If such problem continues for 1 year and the product is repaired, then what will be after 1 year ; (3) what is the use / benefits of spending 40000/- to buy your product (4) How many days should be taken to resolve such problem. Thanks Bishnu Agrawal / Anshu Agrawal [protected] [protected]@gmail.com

Samsung led tv model number UA23F4002ARMXL Sl No 2365ZND804921W work order number 3366 was given for repair on the 16th of June 2014 as the panel was broken and it s not ready even today. It was purchased two months ago and the service people are charging for the repair and it is still not repaired. These people are not bothered about what the customers go through. Normally service should be provided at the earliest and there are certain rules which say that if we do not collect the item in a stipulated period of time they will not return it however what if they do not give the product to us in time. The time they advised was a week and it is been more than a month. We should make them liable for not delivering the product in time and penalize them.

I had registered a complaint regarding a fault in the above mentioned ref by compliant no [protected] by mobile no [protected], after which your service centre people said that there is a gas leakage and you need to get it repaired. I got the same done and paid for the same on the 8th of May but it was not working properly. I was constantly calling the person and service centre on the number provided by them nobody came to attend the complaint. Finally i again complained on call centre (complaint no. [protected], by mobile no [protected]) and there executive came and said that they would need to change the compressor, I had no option so agreed and paid them the charges. the same was done on 4th of July 2014. However, the ref did not work fine even for a day, when I tried calling the person every time they give an excuse, I am out of town or did not answer the call. Finally we registered a complaint again and then the executive came and said now the condenser is also faulty so we need to change the condenser also since there is a leakage of gas. Now I got annoyed that unnecessarily they had changed my compressor when it was not required and did not check for the leakage. Also they will put the condenser coil outside which look very bad also and also asking for more money. I told them that they have replaced the compressor without requirement and now i would not pay anything extra rather I would pay only for the condenser and they can put my old compressor back and refund the money. Had I been aware of such faults i would have bought a new ref only. Whenever i make complaint in customer service centre people are not resolving my complaint and the service centre close the complaint saying the client is refusing to pay . I am a loyal customer of Samsung, using same brand of mobile phones and washing machine andother appliances but this episode has really shocked me how the services are handled. I would expect an early action to resolve my issue. I can be contacted at [protected] or [protected]. Regards, Bharat Grover.

my smartphone is s
amsung trend duas in warranty period.my phone is not show incoming call at low range phone is coming but not show on display. I was phone is 3 times in samsung care .these services centre is not solve the problem. Pls give me complement of Samsung service provi

sir my name is N BABU, residing at mettur, salem district, i have lodged a complaint regarding my tv problem, engineer came and took the board on june first week.today(30/7/2014) assembled fault board without doing any repair.customer service is useless one. simply enjoying in attending phone, telling same false information still now they tell spare should come from noida, we have repaired the board, now they are telling old tv unable to repair.if they tell earlier we would buy new tv or outsider can repair the tv.having circuit board with them for two months now they r telling like that.samsung customer service is fraud service, we won't entertain samsung product, we will not samsung family here afterwards

Dear Sir/ Madam, I have complaint(#[protected]) about my TV on 26 July 2014. I had given many calls (atleast 7-8) to customer care but I did not get support from them. At last I wanted to talk to some senior person but no one was available to take the call or they avoided taking my call. I am not sure what is the standard of handling the customer but for me it is really pathetic service. It seems that Samsung is cheap in quality and services. I trusted on this brand for first but failed to maintain it. Trust me I will never by Samsung product again and advice against to others

Hi, Considering mailing you as my last resort to get rid off this product. I have got this TV on 6thJuly2014 and after couple of weeks I realized that whenever we watch this TV there is pain in eyes because of quality in picture, post checking again in Samsung showroom I saw that this product itself is showing jitter in picture and other TV products are not doing the same thing. I am really unhappy after putting 1 lac rupees for this product and now even customer care of Samsung is not acknowledging my problem, as they are not literate enough to understand the term "Ultra HD".Sir I can put more money and go to higher model or I can switch to some other model of the same cost where picture can be seen smoothly on screen. Do the needful by understanding my genuine problem.I have sent same mail to CEO and to executive office as well, hoping someone will take some customer friendly action. Purchased from Samsung Shoowroom, Raj Electronics BTM 2nd Stage Cheers, Rahul[protected]