Samsung India Complaints & Reviews

The samsung homwtheatreand dvd player purchased by me inAugust 2013 from Samsung dealer of Yelahanka New town Dairy cross one year is not completed now the DVD is not playing any cds showing always disk error. Earlier I purchase samsung dvd player that 2007 within two years itis repaired
Now this product is worht Rs.13, 500/- i purchased please look in to that sir,
Seetha
[protected]

6 months into my 1 year warranty my S4 has been over heating and burning my while trying to use it. It also locks up to where it can be up to 15 minutes before the screen will unlock to read messages or use the phone. When it locks up I can't use it at all nor shut it off. The overheating is the most damaging part being I keep burning myself. I have contacted Samsung and their answer was for me to pay to ship my phone back and they would keep it 4 + weeks repair it and send it back to me and in the mean time I would be without a phone. Their solution was to purchase another phone to get by. I spent $200 on a phone why would I want to spend anything more and as for their 1 year warranty it is crap they don't honor it. I use the original battery and chargers that came with the phone so their reasons for burning over heating etc are just excuses for their terrible product they can't fix. Will never buy another Samsung product and will continue to post complaints about my issues with them as well as tell family and friends to shop other brands.

Dear All, I had purchased a Samsung LCD TV in 2012. Few Horizontal lines were showed up on the display few months back and now the screen is not visible at all. I called the customer care a week back but they did not send any service guy. I have called 7 times since but they are not taking any action... Please help how to proceed

Hi All, I have brought a Samsung Galaxy tab 3 T211 on October 2013. Performance of tab is very poor. Frequently hanged or switched off. Currently tab is in warranty period . 2 week Before suddenly tab got shutdown . I submitted the tab to service center . They replied that they will repaired the tab within 1 or 3-4 hrs and will inform me. After 2 days they called me and informed me that it has liquid damaged and I have to pay 5000k for that with very rude behavior . I called customer service but they have the same tone, that you have to pay 5000k.I am trying to convinced them that it is not my fault and they are not opening the tab in front of me. How can I be so sure that it is water damaged not there fault for earning money .. After 4 days they replied that I have to pay for the motherboard damaged. They have arranged a conference call with service center and told them why they don't open the tab in front of me ? And assured me that it will solved After that got mail from Jitendra Singh(Customer Experience) and Alka Sinha (Senior Executive - Customer Experience) and both have same tone as service center that the repair will be carry out on the chargeable basis. Close your customer service center which is not helping customer only. I am so much disappointed with there behavior . I am not goanna buy any product of Samsung.This is my first and last deal with samsung. Average product quality with Worst customer service .

Myself keyur patel from gujarat. I bought samsung galaxy grand 2 just before 3 months ago. Inspite of taking good care of my device the silver coating on outer body of device started get off. and also having problem with mobile network even in open are. i want new piece of that mobile due to in covinience and unsatisfactory service of customer care

I am a one the clients of SAMSUMG, i have purchased a LED TV of samsung last year because i have some belief in quality of product that is produced by SAMSUNG.
But this time i am wrong, my television screen blew up just on next of warranty period, i don't understand the reason how can a led tv can have such big problem in just one year. because before i have some other brand tv which worked almost 15 years without a one rupee expense. it means either i did a, mistake by changing brand that i was using or there might be some problem in your service. I have totally lost my belief in brand value of samsung this time. i have complained in store they agreed to give some benefit to me but after that commitment almost a week passed nobody came to solve the problem. My hearty request to all samsung people pls don't play with people's belief in your brand. kindly take it seriously because such bad experience harm brand value easily. So i[censored] believe in your customer value do some needful.My product details are attached with mail.

Hi All, I have brought a Samsung Galaxy tab 3 T211 on October 2013. Performance of tab is very poor. Frequently hanged or switched off. Currently tab is in warranty period . 2 week Before suddenly tab got shutdown . I submitted the tab to service center . They replied that they will repaired the tab writhen 1 day or 3-4 hrs and will inform me. After 2 days they called me and informed me that it has liquid damaged and I have to pay 5000k for that with very rude behavior . I called customer service but they have the same tone, that you have to pay 5000k.I am trying to convinced them that it is not my fault and they are not opening the tab in front of me. How can I be so sure that it is water damaged not there fault for earning money . After 4 days they replied that I have to pay for the motherboard damaged. Now I got a mail from Alka Sinha senior executive that the repair will be carry out on the chargeable basis. Very good . Close your customer support center because it is not hear customer voice and there problem . I am wasting my time with them. I am so much disappointed with there behavior . I am not goanna buy any product of Samsung. This it should me my first and last product from samsung. Average product quality with Worst customer service .

Dear Sir/Madam, I m a victim of Mobile theft. i want your urgent help to locate my Samsung Galaxy Grand Quattro mobile with IMEI number- *357091/05/545088/4* and *357092/05/545088/2*. The theft took place on 22/7/14 at 10.30 am in Borivali, Mumbai, India. Requesting you to help me out with the same as soon as possible. Awaiting your reply! Thanks and Best Regards, Snehal Baraskar Ph contact: [protected]

i have a samsung mobile, it used to get switch off very often.i went to samsung authorised service centre and they advised me to buy i new battery, so i purchased a battery worth 1250/-from your authorised dealer, but the problem was still not solved.i went again to the service centre, they kept the phone for few hours and returned back saying charge it for 8 hours at strech and then it will work properly.i did the same but was still facing same problem.i went again to the service centre and this time they said that your cell phone's mother board has to be changed which will cost around 5000/- because you warranty expired 2 days back.

sumit kedia
([protected])

I had purchased a samsang washing machine WA82E4YCE/TL from one of your distributors at Srinagar namely M/S Alfa Agencies Srinagar on July 5, 2014 . After use by two to three times the said machine developed snag and accordingly a complaint with your toll free number was made on 17.7.2014 under no. [protected] . The Srinagar based service centre deputed the service engineer who told us that the penal board of the said machine needs to be replaced and they shall place the requisition with Noida and today the Toll free number was contacted who informed that they have not received any requisition from Srinagar based centre and question of dispatch of penal board does not arise. However the officer felt the inconvenience put forth and promised that he will talk to Srinagar based Service Centre and get the issue settled. Today the Service C entre Srinagar informed me on telephone that it will take atleast again five days more to get the machine set right after replacement of penal board most probably after Eid or one day before it. It would, however, be feasible if either machine which is still under warranty is replaced or the money paid by me is given back The company has put us to hardship by washing the clothes manually.

this is azhar waseem and my samsung customer id is [protected] . on may end i registered a complaint with samsung regarding gas leakage . the appointed me a service cnetre who took me for a ride they repaired my ac atlast and i got the delivery of ac on june 2 using ac for 10 days i got the same issue again . i re registered mhy complaint on 7th july . 1 week after i registered the complaint the service representative came to my house che cked the ac and left without telling me the problem . i had to call service cetre again to find out the problem and i was informed that they will take my ac back for repair. till date no one has come to repair the ac . 3 days back i re registered my complaint and my complaint num is[protected] till date no one has called me for service . i m sick and tired of calling samsung service centre . pls help me with this issue

I bought 32'' LED TV Model No: 5100 in the month of 12th April' 2013 but the Display failure on 17th July'2014( Within 14 Months) . While I make a call to customer care they told, '' Your TV is out of Warranty'' and you have to pay for the parts which has been to be replace and the service person give me the quotation of Rs17305 Which is almost 75% of the TV Price.So I make a call to senior official to Negotiate the Spare parts price, but He is not giving proper response in his side.So I got Frustrated in the Brand Ambassador of Samsung products.In Future I will not buy any samsung products and also tell to my colleagues not to by any samsung products.This is the worst case in my life, '' I have never seen like this kind of approach .

My set is SAMSUNG GT C 3312 DUO.My complaint is in call log details its showing name of caller when we are searching for same call details its not showing number but blank.Same happens in messages also. Due to this problem i cant able to call last received call, missed call, dialled call..etc. For every call i have to search from phone book. How to solve this problem.Please inform is it any setting in mobile set. Kiran G G Hubli 580032 (Karnataka) Ph [protected]

I am a MBA Professor handling Marketing as a major paper and doing my Doctorate in Marketing. I bought Sam sung Galaxy Duos mobile before 2 months.Recently I had a problem in Battery back up and also Software problem.I approached your authorised service center with originals. I got a poor response from them for my complaints about the mobile since I have warranty card and also duration.Please take necessary steps for my problems. As a Dissatisfied customer I may have bad opinion about your Brand and Company which may leads negative word of mouth even I can use this example to my MBA Students which may spoil your Goodwill.

Dear Sir,

My name is Sayed .This is the second time i am mailing you as i have not received any reply so i will explain once again my problem.I have bought a new Samsung Galaxy S5 ., After opening the box i have found out " Greyish hue/cloud as well as oleophobic coating fade away in upper and lower part of glass also in side part of glass " overall i feel i am cheated from Samsung as you have given me a sub-standard phone.

This is a serious problem because of your manufacturing defect i am the one who suffering and i bought for a huge Money and i feel very much dispointed .

I have samsung warranty.i am requesting samsung to contact me immediately with right solution.and replace me the defective glass.


My Contact Number : 0091-[protected]
Mail Id : [protected]@gmail.com

Respected Sir, First of all Thank you for the immediate notice of my complaint. As per the complaint made on July 15, 2014 immediate action was taken and 2 of your members from Samsung came to my house on July 18, 2014 and checked my AC and confirmed with the compressor problem. As we have lost our bill, they came and took note of the AC Compressor no, Indoor and Exterior unit numbers and said that it will be rectified within 2 days. The next day was Saturday and nothing happened and the next was Sunday. So I waited for Monday to get it rectified. Nothing has happened. I called the respective person and they said that the complaint was submitted. But the only thing is they have to get approval from Delhi. Already I got a call from Delhi and the respective person spoke to my father that it will be resolved in 2 days. But nothing has changed. Kindly pass the approval soon to get my AC compressor replaced. Thanking you, Yours Faithfully, Arun Deepak Contact No: [protected] Father No: [protected]

Dear Sir/Madam, I had installed an 1.5 ton AC at my home - Hussainabad, Dildarnagar, District-Ghazipur, Uttar Pradesh. The AC is not working(No cooling) for the last 1 -1.5 months, (it stopped working on 9th June and a complaint was registered to customer care on 11th June, Ref no - [protected]). A technician visited my house on 15th June and said that the compressor is not working. It was also found that the AC is still in the warranty period and he assured us of prompt resolution to the problem. However, Inspite of my repeated calls to customer care and complaint in the service centre nobody had come to repair it and i am still facing problems. Looks like all complaints are falling on deaf ears. Hope you can help me in this regard and facilitate sending a mechanic for repair of the AC. Samsung is a reputed name but functioning of its agency/field staff is sadly spoiling its credentials. I ll surely think twice before knocking its doors for anything. Best Regards Md Shafique Khan Hussainabad, Dildarnagar, Dist Ghazipur, Uttar Pradesh, 232326, [protected]

Dear sir

we purchaged samsung mobil grand neo dated on[protected] mobil G7i9060 serial no R21F321G10D IMEL no [protected] dispaly probalam and battery probalam. For that purpose I want new set for the same. please tell to dealer to exchage the same and do the needful. The dealer details are as given below

Samsung Show room,
Gandhi Nagar,
Savalanga road
Shimoga

Hi My name id Debleena Dutta . I brought a Samsung Galaxy TAB3 T211 on september 2013. But on 18th July 2014 my tab got switched off suddenly I don't know how. On 19th of july I went to Samsung service center . But replied me that I have to provide 5000k due to my mother board dameged . I don't understand why should I pay ? But they replied that they have found liquid in it. But I stored the tab into my home only . How they find any liquied . Then I have searched google and see samsung already appling this trick to many people . Please help me to solve the issue . Thanks & Regards Debleena Dutta Ph:[protected]

hi.I am from india. i have samsung galaxy grand 2.yesterday i have upgraded my grand 2 with official 4.4.2 kitkat.after updation i found my front camera shows blur camera.(in 1.9 mp mode). no problem in 0.9 mp mode..please help me to fix this probles ASAP.thank you