Samsung India Complaints & Reviews

Dear Sir,

My name is Sayed .This is the second time i am mailing you as i have not received any reply so i will explain once again my problem.I have bought a new Samsung Galaxy S5 ., After opening the box i have found out " Greyish hue/cloud as well as oleophobic coating fade away in upper and lower part of glass also in side part of glass " overall i feel i am cheated from Samsung as you have given me a sub-standard phone.

This is a serious problem because of your manufacturing defect i am the one who suffering and i bought for a huge Money and i feel very much dispointed .

I have samsung warranty.i am requesting samsung to contact me immediately with right solution.and replace me the defective glass.


My Contact Number : 0091-[protected]
Mail Id : [protected]@gmail.com

Respected Sir, First of all Thank you for the immediate notice of my complaint. As per the complaint made on July 15, 2014 immediate action was taken and 2 of your members from Samsung came to my house on July 18, 2014 and checked my AC and confirmed with the compressor problem. As we have lost our bill, they came and took note of the AC Compressor no, Indoor and Exterior unit numbers and said that it will be rectified within 2 days. The next day was Saturday and nothing happened and the next was Sunday. So I waited for Monday to get it rectified. Nothing has happened. I called the respective person and they said that the complaint was submitted. But the only thing is they have to get approval from Delhi. Already I got a call from Delhi and the respective person spoke to my father that it will be resolved in 2 days. But nothing has changed. Kindly pass the approval soon to get my AC compressor replaced. Thanking you, Yours Faithfully, Arun Deepak Contact No: [protected] Father No: [protected]

Dear Sir/Madam, I had installed an 1.5 ton AC at my home - Hussainabad, Dildarnagar, District-Ghazipur, Uttar Pradesh. The AC is not working(No cooling) for the last 1 -1.5 months, (it stopped working on 9th June and a complaint was registered to customer care on 11th June, Ref no - [protected]). A technician visited my house on 15th June and said that the compressor is not working. It was also found that the AC is still in the warranty period and he assured us of prompt resolution to the problem. However, Inspite of my repeated calls to customer care and complaint in the service centre nobody had come to repair it and i am still facing problems. Looks like all complaints are falling on deaf ears. Hope you can help me in this regard and facilitate sending a mechanic for repair of the AC. Samsung is a reputed name but functioning of its agency/field staff is sadly spoiling its credentials. I ll surely think twice before knocking its doors for anything. Best Regards Md Shafique Khan Hussainabad, Dildarnagar, Dist Ghazipur, Uttar Pradesh, 232326, [protected]

Dear sir

we purchaged samsung mobil grand neo dated on[protected] mobil G7i9060 serial no R21F321G10D IMEL no [protected] dispaly probalam and battery probalam. For that purpose I want new set for the same. please tell to dealer to exchage the same and do the needful. The dealer details are as given below

Samsung Show room,
Gandhi Nagar,
Savalanga road
Shimoga

Hi My name id Debleena Dutta . I brought a Samsung Galaxy TAB3 T211 on september 2013. But on 18th July 2014 my tab got switched off suddenly I don't know how. On 19th of july I went to Samsung service center . But replied me that I have to provide 5000k due to my mother board dameged . I don't understand why should I pay ? But they replied that they have found liquid in it. But I stored the tab into my home only . How they find any liquied . Then I have searched google and see samsung already appling this trick to many people . Please help me to solve the issue . Thanks & Regards Debleena Dutta Ph:[protected]

hi.I am from india. i have samsung galaxy grand 2.yesterday i have upgraded my grand 2 with official 4.4.2 kitkat.after updation i found my front camera shows blur camera.(in 1.9 mp mode). no problem in 0.9 mp mode..please help me to fix this probles ASAP.thank you

sir greetings. I have seen and used few models of samsung smart phones. before to this I was using Samsung DUOs phone model GT S5222. This has got very user friendly messaging app.It has got editable templets which we can attach simply to the highlighted mobile number and send. Though simple but very useful app for me and may be to others.Pl suggest a smart phone with this app. Secondly we doctors when we show patients pictures to some one we wish to cover eyes in a rectangle shape. can you incorporate such facility to draw a rectangle on eyes to cover them and show. .my email;;[protected]@gmail.com mobile no. ++91 [protected], and [protected] India. looking forward for favourable reply.

I, Abhishek purchased Samsung S5 on 03/07/2014.
On 4/07/2014 handset started giving trouble, software crashed. Visited the authorised dealer, got the new software.
On 05/07/2014 phone's battery ramp down thrice and every time phone got restart.
On 06/07/2014 and 07/07/2014 we faced the same issue.
On 08/07/2014 a representative from Ace Lingua Solutions(poor company in terms of customer satisfaction), samsung care, visited and took the handset for 3 days. On 11/07/2014 they returned the phone but issue did not get resolved. on 12/07/2014 again they took the phone and returned on 16/07/2014 and issue again did not got resolved. on 19/07/2014 we again lodged a complaint and on 20/07/2014 again they sent a representative to take the phone.
This is the kind of customer satisfaction Samsung is giving and this type o[censored]nsatisfactory and pethatic services service center is providing.
Please dont purchase samsung S5, rather i would sugges buy i-phone or micromax but not samsung

We had purchased a Samsung Refrigerator on 10.4.2011, Model No - RT26HCUX and Sr. No R0034PAB202851V, but now it is creating the problem. The refrigerator is not doing anything cold. We have lodge a complaint in samsung customer care and technician from Samsung Authorised service center (Durga Electronics Services, Gurgaon) visited and found that No gas in refrigerator and filled the gas with chargeable basis and we had paid Rs973 wide receipt No 5780 Dt.[protected] and after 15 day same problem is occurred, Then again we have lodge the complaint and again fill the gas, after 15 day same problem again occurred . Again we have lodge the complaint and same authorised Dearler technicain visited at my home and hold us there is internal problem in the refrigerator and it is not possible to repair, So you can submit original bill of refrigerator along with your residence proof and cross cheque and you will get total refund amount. But when I reached the Service Center ( Durga Electronics), they told me that you will only get 34 % from total amount. Please tell me why should I accept it, I want repair my refrigerator or replace with New One or should return full amount. I want positive response from your side. Regards Ram kishan 1009 Sector -31, Gurgaon _ Haryana PIN 122001 Mobile No -[protected]

I bought Samsung galaxy core for Rs. 13650/- Invoice Dated:[protected] Samsung I8262 IMEI : [protected] This phone has been sent two times at the service center for more than fifteen days at a time. Apart from the inconvenience caused for a month the phone has still not been repaired or replaced. The phone is still in warranty. The phone is having a problem of not detecting the networks and voice clarity since it has been purchased and it still pertains. Kindly look into my problem and replace my handset before its warranty expire. AJITA CHANDRA CONTACT NO. [protected]

Hi, I bought a samsung washing machine 4 years back assuming its worth buying samsung product. But I was wrong. The machine has problem with the pcb board and the part is no more available anywhere! and when I complained about the issue, till date no one called me from the customer service to explain what to do next. Every time, I call the customer care, they take 10 minutes asking about address, name, phone number, machine type, etc, etc. only thing that is left is to know my kundali. May be that I have to share, else they wont call me. I am surprised...how can you stop producing the spares within 4 years for a product which was top seller!!! can samsung explain this? I am worried now as what will happen to my existing Samsung electronics because they might stop working any time...Better that I stop buying these junk products now on.

A Samsung refrigerator model no RT31HCUX was purchased from M/s PSB Electronics Rajouri Garden vide Invoice no. 15481 dated 28/01/2012 & installed by authorized representative of company at residence 178C Red DDA flats Rajouri Garden New Delhi. Within one year of installation of the refrigerator, we faced faults and obstruction in services. The details of some of complaints with M/s West Delhi Service Centre, D-2 Chander Vihar Palam Extn. New Delhi are as under:

1. Book No. A 39 Sr. No. 1914 dated 24/03/2013
2. Book No. B 378 Sr. No. 18897 dated 30/01/2014
3. Book No. B 450 Sr. No. 22464 dated 26/03/2014
4. Book No. 13 Sr. 607 dated 08/04/2014, The refrigerator was sent to service station and again complaint was noticed on 25/04/2014.
5. Complaint dated 25/04/2014

The above compliant & faults indicate & confirm toward the manufactures defect. There were continuous complaints of water leakage, less cooling and discharges of gas.

Keeping in view the brand repute, Samsung must understand the manufacture faults & call back the product sailed to us Invoice no. 15481 dated 28/01/2012

We accept favorable response & looking forward.

With reference to above, I lodged a complaint with you on 12/07/2014 for getting my washing machine repaired but almost a week as passed and I have not had any response from your service centre/ engineer at Farrukhabad. Why such hopeless services? If your services are such delayed, then I may never purchase any Samsung goods. Please immediately response. Avinash Prashad [protected] Add:: LIG 1/221 Awas Vikas, Farrukhabad 18/07/2014

Complaint no. [protected] First Compalint dt. 25/06/2014 Contact no. [protected], [protected] i complaint on 25/06/2014 after that i called customer care and they told that your complaint will solved in few days but nobody comes.again i emailed on 3th july and i got reply from Meenu Gupta on 4/7/2014 Senior Executive - Customer Experience Samsung India Electronics Pvt. Ltd and she told that service centre person will come to your home and look in the matter after that on 6th of july service person comes but he does not make any solution and he went after that i called to customer care on 15 july and they told that your complaint will solved but till today i didnt get any response from samsung...so i am very irritated from your company service..i never expected this type of service from samsung...i feel very guilty after buying that refrigerator..so its emergency...make some solution... and samsung company have to told me that what can i do? so i am eagerly waiting for reply from samsung... Plz Help me To getting out From this position..

hi I had purchased an led 40" in the year june 2012 which started giving me display problem in jan 2013 for which they replaced my led after 45 day and gave me a new 40" led in the month of march 2013 within two month the new led had some other technical problem for which they got the motherboard replaced then the very next month a new problem came and the power grid of the LED was changed. Now again the same problem has started in the month of june so i had given them a complained after that there repair person came and told the problem they said the spare parts have to be changed and it will cost 7500/-. Since i have bought the Led there is some or the other issue going after spending 65000/-. what if the same issue happens in another six months so that means every timme i will have to give 7000/- .

I purchased a RT-26RH refrigerator on 11th April 2014 from Amit Electronics Bilaspur (HP) The delievery was made at my home. After 2-3 days a dent was detected on the door of the fridge.The dealer when informed refused to replace the item.Will the company explain the fault of the poor customer? Why he should purchase a defective item by spending a big amount?

We bought TV and washing machine from dealer, we got confirmation that installation person will come to our place after 2 days, i wait for him from morning till evening, he did not turned up. after keep on following up with the dealer, (in which many call was not attended), some of the call got attended by dealer, he told "sir he will come, he is in Brigade road, then after one hr he told he is in Hoskote from 5 oclock till 10 o clock they are telling that he is in Hoskote. When i asked him ok, let me talk to customer where you are installing then he became angry, seems like he is not in Hoskote and just keep on making us fool from long time. and after 6 o clock he told he don't have wall mount bracket also, so he will do table mount, for that also i became agreed but it is 10 o clock, he did not turned up yet. I am trying to contact dealer no response at all. Very bad and frustrating situation. We wanted it installed by monday but due to dealer we waited for another day but again no result. please dont pay money in starting, pay on the date of installation. Better to go for some other dealer, or go for Girias, adishwer for better response.

Respected Sir/Madam, I bought a Samsung Split AC on 12/11/2012 and it stopped working this month due to failure of compressor. I have contacted the customercare and registered a complaint regarding this issue for a compressor replacement which has 5 years warranty. The complaint no is [protected]. Now my problem is I lost the bill. But the customer care agents have the entire details o[censored]s including the purchase details. I've tried so many times contacting the dealer to get a duplicate bill. He has stopped attending my phone calls and also my family members. I understand that it is my mistake that I have lost the bill. But the purchase details and my address are there in the computer database for reference and evidence. I don't have the bill and I tried many times to get the bill. Kindly give me a solution to get this issue to be resolved as it has been a month. The dealer address is 220, N S C Bose Road, Parrys Parrys Chennai, Tamil Nadu 600001‎ [protected]

I had filed a Complaint regarding my Washing Machine being changed while servicing & repairs. It was a fully automated P-153 purchased in 2007. It was sent for repairs to their workshop in 2011 after multiple rodent issues not being sorted out. To my horror, when I called for my machine, I was told that it was not traceable. Then on being tough, they sent a machine back with a Bill of 7000/-. Since I had relocated from Hyderabad by then, the Machine was lying with my tenant concealed. On my moving to Pune in Mar 2014, I asked my tenant to transport the same here. On opening, it did not seem to be our machine. Also since i did not enough evidence to prove it, I started to use it. Within next 2 weeks, the machine broke down again. On contacting the local service engineer, he suggested replacement of another Part with Rs.4000/-. This was already supposed to be changed in the previous service. On escalating the issue, I was called by Mr. Sameer Jain from their senior officials. He completely denied everything & instead blamed me for concealing facts & benefiting by false complaint. When I questioned him on the information as to which workshop the Machine was sent in Hyderabad, he became silent & never came back. This was 2 weeks ago. Finally I decided to escalate the issue & will take it further as well dragging them. Samsung will have either surrender all the relevant bills for the Machine or get me back my original Machine. Hitesh

I had given my Samsung Galaxy Grand2 at Raj Telecom on 13th June 2014 for repair of my phone which was purchased on 18th May 2014 for Rs.19, 500. I was facing issue since I boought this phone. They Replaced my phone's Motherboard & battery ( PBA Replaced & Battery Replaced) after 15 20 days... Even after that My issue was not solved & on above this they had made physical damage to mobile.. When I complaint regarding this they ignored. After this I went to M B Care service center which is at Borvali west on 3rd July 2014 for same issues even they Replaced the Battery and gave the phone. But this time also my issue was not solved. Infact this time My camera has stopped working completely.. Again I went on 12th July 2014 & had talked to service center to get me replaced or money back because I dint even used my phone for 1month & had faced lots of issues but they were too rude specially Mr Abdul Baree (Manager) & Mr Ganesh (Branch Head).. I request to please help me out with getting my money back as I am not at all satisfied with the product service. I am encloseing my Jobsheet detail of my samsung galaxy grand2 which I got during service at both centers. Raj Telecom Jobsheet detail:- 1. Bill no/ Jobsheet no:- [protected] 2. Bill no/ Jobsheet no:- [protected] M B Care :- Bill no/ Jobsheet no:- [protected] Customer Name :- Himali Mane