Samsung India Complaints & Reviews

Dear Sir/Madam,


I am using your Samsung TV I booked a
service call on Feb 2014, there is no response till this move and also once
again I have booked a complaint on 24/06/2014 @ 6.30 Pm to 7.00Pm and the
Complain Request No:..[protected], While booking the complain your call centre
executive told me that, there will be a call within 24hours and they will call
and an appointment and visit to your place for attending the call, but their
was no call from your service centre till 26th June 2014 and I visited
your service centre which is located at sathavachari (Opp. to Government Cable
corporation)@ 1.30 to 200 Pm they told that they will not call anybody since daily
they have 20 to 25 calls they will come as they like, I very clearly told that I
need the person before 4 PM same day and I returned back to my home but there
is no response till 5 PM after that I called call centre and spoke to Mr.
Shankar,

He is telling that we will not come to attend
your complain, you may report to anybody else I will not care and simply we
will close your case by telling the following things:-


Ø The
customer is not available

Ø The
customer is not picking up the call

Ø The
customer told that he will contact service centre later

Ø The
executive visited but the door is locked

Ø The
customer place is far away from the service centre

Ø We
are unable to locate the address


And also where ever you complain only we
have to attend like this that /fool is harassing me


Sir, Pl let me know is this the way to
handle the customer, if you are not interested pl let me know I will send the
TV to your corporate office as a Memento, and it will always remain the behavior
of your service centre, pl pl collect your service centre peoples chapples and
courier it to me for slapping it by my self


It is my fate and Ugly to be your
customer and also I am working for a very big Corporate, one of the 500 fortune
company as a Divisional Manager, I will convey this to my employees also that
how you peoples are cheating the Customer by way of service centre


Sir, pl send me your corporate address for
me to parcel the TV and send


Very very Unhappy, Fate, UGLY, to be your
customer today and for ever

Ramesh.M

[protected]/[protected]/[protected]/[protected]

hello well this is again a reminder email on the complaint i have registered with the company for the window ac 2 ton earlier . i have previously talked to you regarding the same in my last few emails, but i think till date no conclusion/decision on the same have been made so that both the parties can agree on it . the only out come which i am getting is that i am being forced to accept the company decison which i am not satisfied with at any point . thus i again would like to remind you that i have been suffering from last 4 years by taking the product and spending money on the same and now i am not at all willing to invest my hardly earned money on the same . Because till date i am not convinced with the company service and the quality of product provided. i would like to bring this to your notice again that the repairs and replacement of the product was done at authorized service center registered by the company so we trust them for the same with the services and technical support they provide to the consumer but still if there is some problem in the product who should be blamed ... now if i am facing some issues in the product it should be the duty of the company to continuously keep a track of repeated coming complaints and to rectify there problem, so that the image and quality of the the company as well as the product should improve but i think in my case a no of technical trained engg.. have come across diff diagnosis at my place as well as in the product even ...and i have been patiently cooperating with them. now when it is time for the company to prove its quality and technicality the comapny is backing out by giving lame reasons on the same (or can say finding lame excuses to hide the faults in the product or in the services provided by the company ) As per the telephonic conversation with the executive of the company the experience was not good and not satisfactory at any point .so it is concluded the only reply i am getting is that higher authourites will give reply and i am really sad to know that if they only have to come to a conclusion then why are they not directly talking to the consumer and passing time(or harrsing a consumer by making him wait for more than the actual time required to resolve the probem ).aslo as told by the executive who called me that in my complaint the higher authourties have closed the case as they have offered me 50% discount on the total bill which will be charged by the service center ..with which i am not convinced as i just requested to fulfill my request i have placed in earlier emails. but i am extremely sad to know that i also offered for the extended warranty on the replacement of the parts but that also the company executive have refused to give i.e apart from the 3 months warranty so i just want to ask when the company in not only sure about its products how can a customer be ???... well if my case is taken very lightly i just want to inform me that i have patienly waited for enough time and cooperated on everything but i think i am being forced to file a case against my complaint to higher level. because with the telephonic conversatin i came to knw that my case has been closed without give me any satistfactory outcome or result and i dont have so much more time and patience is required to wait for the reply. so a quick and speedy decision is required in favor of the consumer. as i have suffered more then i could have beard which includes my collateral damage also kindly do the need ful as soon as possbile warm regards jujhar singh [protected], [protected]

Complaint no.[protected]. Mobile Phone IMEI no.[protected] Model S7562. Service Centre Jobsheet no.[protected]. Service Centre - Cooling point Aashiana Lucknow. Manager Pramod's no. [protected]. My mother and I have been to the service centre for at least 4-5 times regarding the same problem (charging problem) for the last 1 year. Please check the history of my mobile to confirm my claims. I had bought this phone for my aged mother. My aged mother has been harassed by your service centre people as they were unable to rectify the problem. Even after the repeated requests to change the handset or issue a credit note as it was a defective device, they kept on performing hit and trial method to rectify the problem. My last visit was in October 2013. Now again the same problem has surfaced and since my phone is out of warranty now they are charging me to supposedly rectify the same problem that they are trying to solve for the last one year. This clearly indicates the incompetency of the service engineers and the pathetic quality of Samsung mobiles. My aged mother or I cannot visit and pay the customer service centre again and again for the same problem. What guarantee is Samsung willing to provide me that this problem would not resurface if I pay the charges this time. I would be forced to take up this matter to the consumer court if it is not resolved.

Dear, I have bought A 23 Inch Samsung LED Monitor Model No : LS23A300BS/XL Serial No : ZSDGHMAB8005332 My Product is under warranty, 1 year warranty left, this is had little power issue, i send the product to the nearest service centre on same day they told me, they will get update in 1 week, after 1 week they said another 1 week then they said, samsung don't have your part in the stock, you have to wait now after 2 months, they are not giving any answer, they stop picking my calls, when i tried calling for another number, they picked and then after getting my details they hang up so, i am requesting you, if you dont have my spare parts in stock, kindly refund my money if this is happened under warranty product, then what will happen after warranty expired, i have never seen any poor service, like this in my entire life This is my Contact number if Any Official want to comminicate with me +91 [protected] Imran

I had filed complaint on 07/06/13 but till now nobody have repaired it. Some technician came on 09/06/13 and said that "some parts needed to be replaced, within in 1 week he will come again and replace the part", Is it so difficult to get a part of such a well used and reputed product????. And the best part is this technician have closed my complaint on toll free service as every thing is repaired and replaced. !!! And for last 20 days I am being waiting unknown about this.

Respected sir/madam, We purchased a new refrigerator bearing model number: RT27HAJSARX from Samsung digital home on 04 May 2014. We observed bulging on sides of refrigerator at the time of delivery and we raised a complaint on the same day and requested for replacement of the product. However, we did not see any progress of complaint since last 2 months about the same. As i am regular consumer of Samsung products, i never expected this kind of poor service from a well known company like Samsung electronics. Hence could you please do the needful to get replacement as soon as possible. With Regards, V Kishore Kumar Darisi, mob: [protected].

Dear Sir, I got cheated by your Coimbatore showroom dealer who made a false promise that the wall mounting accessories will be given free based on which I decided to buy this TV. Irrespective of repeated requests to your dealer and customer support executives, the wall mount accessories for this TV is not supplied yet saying lame excuses. Since I am living in a rented house and house owner is not willing to drill the wall, I want the accessories which can be mounted on my new house that is getting ready after one year. I request your immediate action on this matter. If you are unable to provide the accessories, please take the TV back. Rgds, Rajeev

I bought Samsung Galaxy Core Mobile handset from V3S mall "Connector" show room on 22nd September, 2013. After some days i notice that it shows me multiple coloured lines on screen and when i again restart it, it work fine as normal. I discuss the same with the shopkeeper of "Connector", he told me its normal so i should not worry about it.

Now on 28th May, 2014 just after 7 months of purchase my mobile get totally useless for me. I was on the call it get switch off and when i try to switch on as before it was showing me coloured line on its screen. When i contact to service center of samsung and the showroom both said its display is not working now and it would not covered in warranty as well as its get damaged due to pressure on screen.

My complain is that this piece was defected from starting there is no physical damage on it. Now either it should get replaced with new one or samsung should covered it in warranty instead of giving me foolish reason to avoid its accountability.

I pay 12, 000RS of hardened money on samsung mobile under a faith that they will provide me good product.

However it seems now Samsung it not anymore a trustworthy company for electronics and other items.

Please do the need full to reimburse the same.

Mamta

I had purchased Samsung Galaxy S2 mobile phone on 19th April 2012, within 2 year of purchase, i.e. on 11th April 2014, my phone got off and not getting switch on. After getting it checked with Samsung service center, they are saying its Mother Board problem and will have to replace it which will cost me Rs. 8-10 K. As the usage of the phone is not even 2 year, i hereby request to either replace the Handset or repair the Mother Board. I am expecting prompt response. Thanks in Advance.

REF :- COMPLAINT NO.[protected] To The General Manager, Dear Sir, We regret to inform you that, before 10 days we mad e a complaint that our Fridge is not working but till date the problem has not been rectified. Your engineer visited and told that the fan is not working & it has to be replaced & the problem will be rectified within 2 days & his name was Mr Basheen & he gave us his Mobile No.[protected] but whenever we tried calling him there was no response then we called customer care and One Ms.Surekha has responded & she gave some another No.[protected] and we called that number and he responded and sent another engineer & that engineer also told the same thing that fan has to be replaced and promised that the next day he will get & rectify but till date there is no response from hsi side & no one has visited. In this summer, it is impossible to manage without the fridge and we have faced lot of problem for this. Being such a Multinational company you are providing such type of poor service. We believed your brand and never thought that for such a small problem it takes so many days. We do not know y dont you keep some inventory area wise in order to maintain the better service. This is my last information to your company. If my problem is not rectified within 24 hours i shall publish this same mail in the newspaper and will go to the consumer court for the mental torchure given by you and recover all losses from you which we beared due to poor service given. We hope you will understand our pain and will take immediate action in this regard & hope in future no one should suffer like this. Regards, B.P.KOTHARI Mobile - [protected]

i am facing hanging problem in my samsung mobile from 4 months it was hang during i use any application and then start another application or any incoming call came mobile hang automatically.for this problemafter that i have to pull the battery out and restart the mobile. i met a samsung care in raigarh for this problem they resolve but problem yet came in 4 days.

Sir, I have purchased a samsung led tv UA32F5100 from QRS Retail Ltdm Karamana, Trivandrum, Kerala on 23.03.2014 as per bill no. 9-223981 dt 23.03.[protected]. On 9.6.14 tv was complaint. I have contacted customer care no.[protected]. On 10.6.14 one representitive came and told that tv screen to be replaced, He told it will take 4 days, Today is 23.06.2014. Till date I have not hear anything from company. I have contacted somany times to the customer care, but nobody attending. WORST SERVICE. Pls tet me know when the complaint will be solved.

anil kumar
[protected]

I had purchased one ac on 08/05/2012.Ac model is as185ewh having 1.5 ton. The ac is covered under 5 years warranty. The compressor of the machine is not working. Request to replace the same at the earliest.

With regards.

Tularam patel
State bank of india
Padampur
P.O.-rajborasambar, dist-bargarh [protected]
Odisha-768036
E-mail address-tula.[protected]@sbi.Co.In
Mob-[protected],

Sir,

I had purchased one 1.5 ton AC machine on 08.05.2012 from Spectra Vision, Bhubaneswar, model no is AS185EWH. The compressor of the same is not working. Request to replace the compressor as the AC is covered under 05 years of warranty.

Yours faithfully

TULARAM PATEL
MY NEW ADDRESS-STATE BANK OF INDIA, PADAMPUR, P.O.-RAJBORASAMBAR, DIST-BARGARH, ODISHA-768036. MOBILE NO-[protected], [protected], E-MAIL ADDRESS-TULA.[protected]@SBI.CO.IN

During the guarentee period your engineers visited )_6 times_ in a year and repaired it only temporarly.Last visit was[protected]Within warrenty) and assurance of properly working(Cooling) ac was given.But we again lodged a complaint on[protected] and your engineers visited on[protected] and[protected] and _charged rs.4, 800/- without any bill_..We again lodged complaint for not cooling as same as before plus leakage of water from it your engeneer visited filled gas, changed condenser but problem remain as same as before.And demanding rs. 4, 250 on 2-6-2014

We are highly unsatisfied with your service, charges, engeneer's knowledge..

Kindly look into the matter as soon as possible .

Last engg. Visited -mr.Sanjay from service centre --samsung authorised service centre janus electronics, 10c/246, sector-10, vasundra, gzb, (U.P.)
Bill details-book no.921 cr no. 46006 dated on[protected]

We have purchased the samsung refrigerator Model RT27HAJYASA from Dawar International Electronics Pvt. Ltd, Jacubpurs, Gurgaon on 9/6/2014 and samsung engineer installed it on 11/6/2014. After working of two hours, fridge body from two sides changed itself and complete shape of fridge has changed. I lodged the complaint on 15th June, 2016 to your customer care but no action taken on next two days. I called the Samsung engineer Mr. Gaurav who had installed my refrigerator. He shared the number of his superior Mr. Dinesh (Mob: [protected]). I called Dinesh on 17/6/2014 and he has given his mobile to his superior. They had taken an action and sent one engineer Mr. Mohd. Sharukh to my address 446/2, Adarsh nagar, first floor, gurgaon-122001. He then checked the fridge and found problem with it. He has taken the pictures of fridge and collected docs like one cancelled cheque, my pan card copy & invoice bill copy to process it further. Today is 22/6/2014 but no revert from Samsung on my complaint. No assurance has given us from any of the samsung authority for the replacement/money back for the refrigerator. Now fridge is making too much noise and generated too much of heat. I am living in a rented room and my owner warned me that if any thing will happen with this refrigerator, he will take all claim from me. Now I need answer from Samsung on the service point of view and action they are taking on my complaint. I am going to lodge the FIR in Police station about the whole situation and will soon mark the FIR copy to Samsung officials. If later any happening will occur, only & only Samsung Electronics Co., will responsible for it. I would also mark one copy to media about the support and service structure of Samsung and will display the fridge in media, that your engineer has marked the pointers on the fridge body. Sumit Goel [protected]

Hi, A tkt for gas leakage for the AC was raised on 16th june - [protected]. Till date none of the technician has called up nor responded back. Falling back on customer care and technical support was in vein. constant reminder to both team didn't help me at any cost. rather the response provided by technical team and excuses were irritating and did not look as if i was working with a professional team. They just do not keep up to their word. I have missed my office and delayed my plans for them but all went in vein. Plz do the needful.

It is unfortunate that a model of refrigerator 3 years old has no parts available, asked for a door replacement but the same is pending, even after getting a visit of service centre people who also charged 250. He assured that door will be replaced and you will get a call for Quotation for door replacement in 2 days, but complain checked on 14th June 2014 has no update till date

Your toll free numbers are not working, why you are posting these numbers in your website which are out of service

Kindly get my complain registered properly or else i have to take some legal action as i am really upset the way services rendered post product purchase

within 3 years how can parts be obsolete

Mobile no [protected]
Call No [protected]
Model RT2TBDMS1/XTL

Please provide me teh ultimate solution for the same

Dear team, i have brought a new mobile (Samsung Galaxy S 7392), but the phone takes auto charging regarding that i have submit the mobile in your south Delhi service center, but i am very disappointed with their word they said that after 4-5 days your mobile will be repaired. this is really rediculas a big company takes this much time, i am requesting you to please help me to repair my mobile ASAP because my work is totally hampered because of this. Bill No. [protected] Regards Sudhir [protected]

We have purchase a Samsung Refrigerator on 8.3.2013, 253Ltr. Making No.RT26FARZASP/TL/2013 but now it creats problem. The refrigerator is not doing anything cold. We have lodge a complaint on 17/6/2014 vide complaint No.[protected] but nothing has heared as five days has lapsed. After complaining to CEO on 20.6.2014 one person attended the complaint and he told that there is Gas Leakage and now other mechanic will attend the complaint and all the cost will be bear by the customer, but no one has attend the complaint. It is very shameful that Samsung products costing Rs.22000/- are merely damaged in one year i.e.only guarantee period. The Samsung products are of very cheap quality and due to this creats problem. You are requested to take action at once as we have already harrased. Renu Gupta [protected]