Samsung India Complaints & Reviews

Address: Dharwad, Karnataka

My set is SAMSUNG GT C 3312 DUO.My complaint is in call log details its showing name of caller when we are searching for same call details its not showing number but blank.Same happens in messages also. Due to this problem i cant able to call last received call, missed call, dialled call..etc. For every call i have to search from phone book. How to solve this problem.Please inform is it any setting in mobile set. Kiran G G Hubli 580032 (Karnataka) Ph [protected]

Aug 14, 2020

Complaint marked as Resolved

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Address: Kanchipuram, Tamil Nadu

I am a MBA Professor handling Marketing as a major paper and doing my Doctorate in Marketing. I bought Sam sung Galaxy Duos mobile before 2 months.Recently I had a problem in Battery back up and also Software problem.I approached your authorised service center with originals. I got a poor response from them for my complaints about the mobile since I have warranty card and also duration.Please take necessary steps for my problems. As a Dissatisfied customer I may have bad opinion about your Brand and Company which may leads negative word of mouth even I can use this example to my MBA Students which may spoil your Goodwill.

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Dear Sir,

My name is Sayed .This is the second time i am mailing you as i have not received any reply so i will explain once again my problem.I have bought a new Samsung Galaxy S5 ., After opening the box i have found out " Greyish hue/cloud as well as oleophobic coating fade away in upper and lower part of glass also in side part of glass " overall i feel i am cheated from Samsung as you have given me a sub-standard phone.

This is a serious problem because of your manufacturing defect i am the one who suffering and i bought for a huge Money and i feel very much dispointed .

I have samsung warranty.i am requesting samsung to contact me immediately with right solution.and replace me the defective glass.

My Contact Number : 0091-[protected]
Mail Id : [protected]@gmail.com

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Address: Chennai, Tamil Nadu

Respected Sir, First of all Thank you for the immediate notice of my complaint. As per the complaint made on July 15, 2014 immediate action was taken and 2 of your members from Samsung came to my house on July 18, 2014 and checked my AC and confirmed with the compressor problem. As we have lost our bill, they came and took note of the AC Compressor no, Indoor and Exterior unit numbers and said that it will be rectified within 2 days. The next day was Saturday and nothing happened and the next was Sunday. So I waited for Monday to get it rectified. Nothing has happened. I called the respective person and they said that the complaint was submitted. But the only thing is they have to get approval from Delhi. Already I got a call from Delhi and the respective person spoke to my father that it will be resolved in 2 days. But nothing has changed. Kindly pass the approval soon to get my AC compressor replaced. Thanking you, Yours Faithfully, Arun Deepak Contact No: [protected] Father No: [protected]

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Address: Ghazipur, Uttar Pradesh

Dear Sir/Madam, I had installed an 1.5 ton AC at my home - Hussainabad, Dildarnagar, District-Ghazipur, Uttar Pradesh. The AC is not working(No cooling) for the last 1 -1.5 months, (it stopped working on 9th June and a complaint was registered to customer care on 11th June, Ref no - [protected]). A technician visited my house on 15th June and said that the compressor is not working. It was also found that the AC is still in the warranty period and he assured us of prompt resolution to the problem. However, Inspite of my repeated calls to customer care and complaint in the service centre nobody had come to repair it and i am still facing problems. Looks like all complaints are falling on deaf ears. Hope you can help me in this regard and facilitate sending a mechanic for repair of the AC. Samsung is a reputed name but functioning of its agency/field staff is sadly spoiling its credentials. I ll surely think twice before knocking its doors for anything. Best Regards Md Shafique Khan Hussainabad, Dildarnagar, Dist Ghazipur, Uttar Pradesh, 232326, [protected]

Aug 13, 2020

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

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Address: Shimoga, Karnataka

Dear sir

we purchaged samsung mobil grand neo dated on[protected] mobil G7i9060 serial no R21F321G10D IMEL no [protected] dispaly probalam and battery probalam. For that purpose I want new set for the same. please tell to dealer to exchage the same and do the needful. The dealer details are as given below

Samsung Show room,
Gandhi Nagar,
Savalanga road
Shimoga

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Address: Kolkata, West Bengal

Hi My name id Debleena Dutta . I brought a Samsung Galaxy TAB3 T211 on september 2013. But on 18th July 2014 my tab got switched off suddenly I don't know how. On 19th of july I went to Samsung service center . But replied me that I have to provide 5000k due to my mother board dameged . I don't understand why should I pay ? But they replied that they have found liquid in it. But I stored the tab into my home only . How they find any liquied . Then I have searched google and see samsung already appling this trick to many people . Please help me to solve the issue . Thanks & Regards Debleena Dutta Ph:[protected]

Samsung India customer support has been notified about the posted complaint.

Jul 25, 2014

Updated by debleena Hi All

After wasting of my 1 week samsung people relied me that they are not going to give any discount in my TAB repair .

Is the way samsung people work?

They are not even opened the phone in front of me .
Its frustrating experience with samsung . I am not going to buy or recommend samsung product any any more .

My current number is : [protected]

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D

debleena

from kolkata, West Bengal

Jul 25, 2014

Please check the below mail for reference .

Samsung Care_Complaint ID: [protected]
JITENDRA SINGH <jitendra.[protected]@partner.samsung.com>Fri, Jul 25, 2014 at 9:35 AM Reply-To: jitendra.[protected]@partner.samsung.com
To: debleena.[protected]@gmail.com
Dear Mr. Dutta,

Good Morning

Thank you for patronizing Samsung Product and contacting us.

With regards to your complaint for the TAB (SM-T211) purchased on 12.10.2013, we wish to inform you that upon inspection of the device by our service centre the Mother Board on the unit needs to be changed.
As the TAB is Liquid damaged, repairs would be provided on chargeable basis, we shall ensure that the repairs are carried out by our senior engineer to ensure your satisfaction.
We do apologize we would not be able to discount the repairs, the repair charges will be applicable as per the estimate shared with you by the service centre.
We would request you to please reply to the email in case you wish to have the repairs carried out on chargeable basis, so we can have the same expedited for you.

Please feel free to contact us for any support required in future.

We appreciate your support and patience and assure you of our best services always.

Thanks & Regards,
Jitendra Singh
Customer Experience
Samsung India Electronics Pvt Ltd (SW Asia RHQ)
Service Excellence beyond Imagination

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Address: Ernakulam, Kerala

hi.I am from india. i have samsung galaxy grand 2.yesterday i have upgraded my grand 2 with official 4.4.2 kitkat.after updation i found my front camera shows blur camera.(in 1.9 mp mode). no problem in 0.9 mp mode..please help me to fix this probles ASAP.thank you

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sir greetings. I have seen and used few models of samsung smart phones. before to this I was using Samsung DUOs phone model GT S5222. This has got very user friendly messaging app.It has got editable templets which we can attach simply to the highlighted mobile number and send. Though simple but very useful app for me and may be to others.Pl suggest a smart phone with this app. Secondly we doctors when we show patients pictures to some one we wish to cover eyes in a rectangle shape. can you incorporate such facility to draw a rectangle on eyes to cover them and show. .my email;;[protected]@gmail.com mobile no. ++91 [protected], and [protected] India. looking forward for favourable reply.

Aug 14, 2020

Complaint marked as Resolved

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Address: New Delhi, Delhi

I, Abhishek purchased Samsung S5 on 03/07/2014.
On 4/07/2014 handset started giving trouble, software crashed. Visited the authorised dealer, got the new software.
On 05/07/2014 phone's battery ramp down thrice and every time phone got restart.
On 06/07/2014 and 07/07/2014 we faced the same issue.
On 08/07/2014 a representative from Ace Lingua Solutions(poor company in terms of customer satisfaction), samsung care, visited and took the handset for 3 days. On 11/07/2014 they returned the phone but issue did not get resolved. on 12/07/2014 again they took the phone and returned on 16/07/2014 and issue again did not got resolved. on 19/07/2014 we again lodged a complaint and on 20/07/2014 again they sent a representative to take the phone.
This is the kind of customer satisfaction Samsung is giving and this type o[censored]nsatisfactory and pethatic services service center is providing.
Please dont purchase samsung S5, rather i would sugges buy i-phone or micromax but not samsung

Aug 14, 2020

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Address: Gurgaon, Haryana

We had purchased a Samsung Refrigerator on 10.4.2011, Model No - RT26HCUX and Sr. No R0034PAB202851V, but now it is creating the problem. The refrigerator is not doing anything cold. We have lodge a complaint in samsung customer care and technician from Samsung Authorised service center (Durga Electronics Services, Gurgaon) visited and found that No gas in refrigerator and filled the gas with chargeable basis and we had paid Rs973 wide receipt No 5780 Dt.[protected] and after 15 day same problem is occurred, Then again we have lodge the complaint and again fill the gas, after 15 day same problem again occurred . Again we have lodge the complaint and same authorised Dearler technicain visited at my home and hold us there is internal problem in the refrigerator and it is not possible to repair, So you can submit original bill of refrigerator along with your residence proof and cross cheque and you will get total refund amount. But when I reached the Service Center ( Durga Electronics), they told me that you will only get 34 % from total amount. Please tell me why should I accept it, I want repair my refrigerator or replace with New One or should return full amount. I want positive response from your side. Regards Ram kishan 1009 Sector -31, Gurgaon _ Haryana PIN 122001 Mobile No -[protected]

Aug 14, 2020

Complaint marked as Resolved

Dec 11, 2014

Updated by Ram_1972 I have not received any reply from your side.

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Address: Bilaspur, Himachal Pradesh

I purchased a RT-26RH refrigerator on 11th April 2014 from Amit Electronics Bilaspur (HP) The delievery was made at my home. After 2-3 days a dent was detected on the door of the fridge.The dealer when informed refused to replace the item.Will the company explain the fault of the poor customer? Why he should purchase a defective item by spending a big amount?

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Address: Bangalore, Karnataka

We bought TV and washing machine from dealer, we got confirmation that installation person will come to our place after 2 days, i wait for him from morning till evening, he did not turned up. after keep on following up with the dealer, (in which many call was not attended), some of the call got attended by dealer, he told "sir he will come, he is in Brigade road, then after one hr he told he is in Hoskote from 5 oclock till 10 o clock they are telling that he is in Hoskote. When i asked him ok, let me talk to customer where you are installing then he became angry, seems like he is not in Hoskote and just keep on making us fool from long time. and after 6 o clock he told he don't have wall mount bracket also, so he will do table mount, for that also i became agreed but it is 10 o clock, he did not turned up yet. I am trying to contact dealer no response at all. Very bad and frustrating situation. We wanted it installed by monday but due to dealer we waited for another day but again no result. please dont pay money in starting, pay on the date of installation. Better to go for some other dealer, or go for Girias, adishwer for better response.

Aug 14, 2020

Complaint marked as Resolved

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Address: Chennai, Tamil Nadu

Respected Sir/Madam, I bought a Samsung Split AC on 12/11/2012 and it stopped working this month due to failure of compressor. I have contacted the customercare and registered a complaint regarding this issue for a compressor replacement which has 5 years warranty. The complaint no is [protected]. Now my problem is I lost the bill. But the customer care agents have the entire details o[censored]s including the purchase details. I've tried so many times contacting the dealer to get a duplicate bill. He has stopped attending my phone calls and also my family members. I understand that it is my mistake that I have lost the bill. But the purchase details and my address are there in the computer database for reference and evidence. I don't have the bill and I tried many times to get the bill. Kindly give me a solution to get this issue to be resolved as it has been a month. The dealer address is 220, N S C Bose Road, Parrys Parrys Chennai, Tamil Nadu 600001‎ [protected]

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Samsung India Complaints & Reviews

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Samsung India reviews & complaints page 668

Call log details problem

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Poor response in service center - Kanchipuram

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Samsung providing fake gorila glass, beware!

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AC Compressor Replacement.

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Faulty AC - Request for repair/replacement

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Display problem and battery problem

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Samsung cheated on me.

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front camera shows blurry after kitkat update

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Request for the kind of simple basic samsung smart phone I need.

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Poor customer satisfaction

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No Cooling and repairing is not possible

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defective mobile phone not being repaired or replaced

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washing machine part discontinued - complaint # 4177436315

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We faced faults and obstruction in services

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delay in attending to complaint no.8432226499

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Poor Quality Service

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led problem

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defective piece supplied

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Poor Dealer response after purchasing the item

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Samsung AC service not attending

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