Samsung India Complaints & Reviews

Sir,


I have call log for my Samsung Refrigerator having model no:( RA20HCUX1/CTL) and bearing serial no:R0414PAB200382F ON 04-06-14 and that was repaired and handed over to me on 25.06.14 by taking a charge of Rs. 3000/- for repalcing some parts.


After 2-3 days of working the same was again start giving problem a againg call to Toll free no and I was provide with a ref no and with an assurance that the same was picked up very next day and they will do the need full.


Aging approaching the toll free on 08.07.14 they gave me a new ref no: [protected] saying that the previous on was not registered (Logged by me on 01.07.14).


After that I called up local service centre M/s Friends Service, ullubari, Guwahati.


There Mr. Mithun Mandal told me we will solve the problem by today( 09.07.14) .After not getting any call or service I called up the service centre on 10.07.14(No:[protected] then they replied, You took the no of seniour manager and call him, he will arrange for pick up...


So the drama continue whole day and again in this hot summer I am force to use normal water by spending 12000/- rupees for a brand like SAMSUNG.


Now today 11.07.14, I receive a phone call from the so called Samsung Service centre asking me is today is suitable to pick up the refrigerator from your home.


I told him please do came at any time and picked it up.


The day gone and then in the evening I called up Mr. Mithun Mandal( [protected]), He replied that due to heavy traffic e were unable to pick up, so we will look tomorrow to help you.


Now please clarify the service stand of such a brand company to a consumer of India.

I bought the Samsung LED TV Model-(UA32D4003B) 2 year years back and now has the some panel problem and not able see the display properly. I contacted customer service and after checking the TV, technician said, this is because of the panel problem. he said that panel needs to be changed and will cost around[protected]/- INR. This technician himself is advising to buy a new TV instead of spending so much amount for repair. I tried to contact Samsung to complaint but could not do it….they were just transferring the call to one department to another….Can any one help me on this…

I have bought this Samsung LED TV 2 years back and now has the same panel problem where the ghost image is seen in the upper half of the screen. There are lots of complaints on this model. This is just another one for the same model. When contacted the customer service, the technicaian called me and enquired about the problem. Without inspecting the TV only, on the call itslef, he said that panel needs to be changed and costs around 28000/- INR. This technician himself is advising to buy a new TV instead of spending so much amount for repair. Samsung knows that this is a defective model. Why don't Samsung accept the mistake and respond with a feasible solution for this issue?

Hi, This is my second complaint here. And I wouldnt stop until i get justice from samsung. I have already complained here on the picture failure of samsung LED TV model UA40d5500rr. As a result, Samsung head office contacted and promised me they will send support engineer and the tv can be fixed with the cost less than 5000/ by replacing just pcb instead of complete board. Samsung sents the support engineer and he didnt even check the tv properly as promised by head office and he straight away said complete board has to be replaced and it will cost 30000 + service charge. And one of the worst and most cheating happened, For saying this the support engineer charged us 180 rupees. I dont know on what one arth they can charge for saying that tv is faulty. And after a week received a mail from samsung saying, it can be done for Rs 25, 000/- with 1 year warranty. which is unacceptable. Guys whoever reading this please be aware of tactic and trick by samsung who cheats the customer by selling the faulty led tv model and it fails exactly after a month of warranty and samsung cheats and make customer to pay for replacing board. Good Bye samsung. One of the worst support from samsung to the customer.

Dear Sir,


I had bought
SAMSUNG GALAXY S4 MINI -GT-I9192 dt 31.05.14 time
:6.50pm(Purchased in the name of Praveen Kumar Rachuri), i have
faced the problem abnormal heating of mobile while talking & in putting in
charge and also charge is getting discharged at very short period(if I put
charged 3 hours, it will be getting dry in 3 hours without using any
application...) so that went mobile show room @adyar dt:7.06.14 time :06.00 &
explained about problem. They told to go service, there itself i made call to
toll-free and discussed, they told such a way that if the problem is not solved
during service, will give replacement, after that given for service dt:09.06.[protected]@Nellore-AP(they have done some
software up gradation and not given bill and they won't give bill in their
guaranty and warranty period). Again I have faced same problem then called toll
free...again they have asked us to go service center & I asked them to give
replacement but no response ...done the same(given [protected]@OMR dt 19.06.14 and
got mobile after 4 days as and they have done PCB
change)...now am facing the existing problem plus addition of new
problem that i could not able to use Samsung apps, again called customer
care and they have instructed dt:27.06.14 to follow some settings in
mobile but no use...problem not get solved. finally asked us to go service
center...in this one month am keep on following their customer care
executive, going service center...am totally depressed because of
this problem...i had wasted 21499rs for
this mobile / Had put internet booster 148 and going & coming to service
center and showroom.

please give me replacement sir ...it’s purely mobile problem...how they can
release this fault piece without passing test ...and show room also selling
this faulty piece and cheating customer...


Please help me
to get replacement from show room.


Finally discussed with person : Mr.Devinder


Mail id : davinder.[protected]@patna.samsung
.com


Note
:


I want
replacement only not service, Mother board itself changed in 1 month, day to
day am getting more problem with this mobile like often getting hang
& heating while playing games/putting charge & talking in
phone…..


Could not able
to use this mobile without hands free.


Am putting this
mobile charge for 3 times per day…am travelling 4 hours per day….i can’t use
this mobile.


I
will give service, only when after finds problem you have to give replacement
& Not service.


Please help me
to get new mobile / Replacement.


Regards,


Srimathi.G


Mb No :
[protected]


Email : [protected]@gmail.com

dear sir, I owe a samsung galaxy grand. From May 2014 onwards i was having charging problem and the battery was getting discharged even when it was being charged. I approached the nearest Samsung service center in Bairagarh: Anjalee Services, F-1, Krishna Plaza in front of Bharat Petrol Pump, Bairagarh, Bhopal, Ph-[protected]. I was told that my mobile has motherboard problem and so i submitted it on 27th May 2014. they asked me to come back on 10th June.when i reached there the problem wasnt resolved and the phone battery was still getting discharged even when on charging. The receipt of 27th May was kept by them and i was issued a new receipt on 10th June 2014. I was asked to come back on 12th June. but the problem still remained intact and the service center person asked me to come back after a week.I visited them on 24th to check. this time the problem got resolved but no surety of whether the motherboard was changed so i approached a local service center to check and was shocked to know that they had repaired it which has affected the other ICs in motherboard due to which there is a new problem with sound in my phone.I am writing this mail to lodge a complaint against the service center of faking the problem initially and then not resolving it properly. I approached them back and this time they said the motherboard has to be changed and they will charge Rs 4500 for it since the warranty period is over.Kindly consider this problem of mine otherwise i will be approaching consumer court and lodging a complaint against the service center. Please also find attached the copy of the bill/receipt i received from the service center dated 10th June.

Hi, I submitted my S3 Handset for charging jack replacemnet. Technican repaired it and said this will not charge when it fully drained and you have to boost battery first when i arguued with him he then repaired it and damaged the Mic. i went again and get it repaired, now the same problem is coming. I booked two complaints but nothing is happening. Service senter : S.v Communications Rethibolly, hyderabad I lodged a complaint in customer centre but no communication received.

Samsung 2 door 580 litre RT58E MMT Nagpur residence refrigerator Sr. No. 090741AC80026900. We have made a complaint no. [protected] on June 3rd. The technician came and said the cooling problem is due to gas leakage and refilled gas and charged us Rs.1490/- and said the problem is solved. But the fridge did not cool and then again we complained and then they told some part problem, and it has to be replaced. We were promised a standby but was not sent. The part was not call for 8 days, and after several calls they came and somehow welded and repaired. But again next day only again cooling problem and they are saying some part needs to be ordered. Please get trained service personnel. We are being harassed mentally and we have to live without a refrigerator for more than a month and no action is taken. Please look into the matter. We have paid a heavy amount for the product, and its spoiling Samsung brand name by not providing service. Please do not sell products which you cant support. Indignant, Dr. P.D. Paldiwal Nagpur

To the Manager, Samsung Electronics Service Centre. My name is Sirisha. my compliant reference no is [protected]. thanks for samsung team cooperation. your service engineer came to our home and collected all the relevant documents on 04/07/2014. As he had confirmed that, once he submit the relevant we will receive the call, and the application status would be updated subsequently. Since then we have not recivce any feedback. Please update the current status and the tentative time frame to get the issue resolved, Awaiting for your quicker response, as the same issue is unresolved since 26th of May month. Regards Sirisha.

Dear Sir I buy a samsung Plasma TV 43'' in 9th Feb 2014 and TV installation date is 10 feb 2014. First Complain reported to Yogesh (sales Person) date of 18th Feb 2014 regading TV atumatic shut down and automatic started, by mobile in Jumbo Electronics, GIP, Noida. yogesh told me I have no your Address So Please Send me Address by SMS. I sended address by SMS but not responding and not supported by Jumbo electronics. I was very frustrated. and second complain( Com. No [protected]) reported in Samsung in 03 June 2014, samsung eng.visited and replaced the TV Part, but same proble was continued so third complain reported in 17 june 2014 in Samsung same eng.(Mr. Pushkar) visited in my address and eng.but problem contine in my TV. So aganin complain reported in Samsung in 20 June 2014 and Eng.(Mr. Pushkar) visited in my address and Eng.(Mr. Pushkar) not behavior with my wife and talking with abuse language with my family So Informed to Mr.Izharul [protected] but respondent. 4 to 5 complain reported in Samsung and Jumbo but problem continew in my TV. So I want to Replaced The My TV.

Dear sir,

We have procured the washing machine model no. WA82E4YEC of samsung company vide bill no 1538 dated 01/07/2014 through the authorized Dealer M/s Mittal Associates, Kota .When we installed the machine and washed the cloths as per company mentioned process but the result was poor because the cloths had dirt and not cleaned.We have paid 13900/- for this product.Kindly arrange to replace the above mentioned product.

Sir, I have a galaxy Gt star s5282.A few days ago auto on problem accure, and i take my phone samsung customer care center, they replace whole mother board, and fix the problem.after some times the auto off problem accure once again as before i went to samsung customer care center, but this time they did not fix my problem, and says that i have openend my handset outsight in the market(that is not true) so my phone does not repaire in warranty.PLZ HELP.

I have been purchased 1 LED TV from Big Bazar, Ezone Guwahati on 23rd April. A power supply problem has been occquered on 17th june 2014. I have been booked a complain to customer service on that date. But still today dated 5/7/14 my problem was not solved. This is unexpected from Samsung Company. Please solve my problem. Soumya mondal [protected] guwahati Complain no. [protected]

Hello sir, My mobile is under warranty but customer care was not solve my mobile charging jack problem. They said that your mobile side is damage but my problem is charging jack. Sir any mobile seller didn't said on purchase time that your mobile will not under warranty if your mobile side is damage. Sir that's not a good. If any buddies using mobile fall down any where. That not means there mobile warranty is end. Sir That problem in all Sam sung mobile and your customer care other other excuse told to all customer. Today i meet 4 sum sang customer. Sir If you think that is right so please tell all customer on mobile sell time. Don't disturb any customer of service time. I want purchase Sam sung mobile in few days but i will not purchase Sam sung mobile. So Thank you Sir

Dear Sir/Madam I bought new mobile- samsung Galaxy Grand -2 from store on 24/06/2014.It has low voice problem. I returned it samsung galary. But till today there is no response for several calls. Mobile model- G7102ZWAINS Serial No.- RZ1F51QCL9L([protected]) Please assist me getting replacement for my mobile. Thank you. With regards Krushna Phadtare Mobile no.- [protected]

Samsung just issued a forced update that totally screwed up my email from syncing. I get my work requests via email while in the field and now I have to actually log into my account via the web to see what should be updating on my phone. These crooks could care less about our complaints

Dear Sir, I purchased a Samsung Mobile Phone from O'Zone mobile shop at Haldwani on 23 Mar 2014. Unfortunately my mobile phone stooped working on 05 Jun 2014, the problem was that when ever i put my mobile phone for charging it shows over heating and did not charge. I contacted the show room but they ignored and after keeping my phone for two days the said that phone is ok but sir phone is still not working. The behavior of the shop owner is very rude. He did not want to repair or replace my phone. On contacting customer care Mr Vijay[protected], instead of repairing my phone he said that phone is OK nothing can be done. Till date my phone is unserviceable. Phone is under warranty. I Purchased my phone thinking that company has good reputation in the market. But sir, the customer care as well as shop owner is not able to give good service to the customer. The phone no if showroom is [protected] and its e-mail id is ozone.[protected]@gmail.com Bill no of product is 4414. Sl no of phone no is [protected]. It is my humble request, Kindly look into the matter and solve my problem. I will be thankful to you. With Regards Shishir Charturvedi

I purchased a S4 mini GT-I9192 on 28th April. Had random issues with phone hanging, rebooting and network related. Took it to the service center, they kept it for 3 days and said they have replaced the motherboard and all is fine. Same day i had to go back as the camera had a blue line for which they replaced the camera. After that now the phone started heating up and battery runs out in 3 to 4 hours. Now the service center says that they had replaced a refurbished mother board and that is faulty so will again change it. This is now how a warranty works for a new phone. I have refused to repair it and demanded for replacement which they have refused.. Dheeraj Gurbani [protected]@gmail.com [protected]

My Samsung double door refrigerator has not been working from last 4 days and there have been multiple calls to customer care and service centre and the service centre managers Abbas and Sumit were not at all helpful in understanding the problem and have not been taking any action from last 4 days.

i buy a samsung multi function printer 1 year ago. but it has an problem. when we take print or photostat the paper is folding..
3 month ago a service boy came from your company and serviced it. but the problem is not solved. so i will go to consumer court, if you are not repied it.
model: SCX-3401