Samsung India Complaints & Reviews

Dear Sir,

This is to inform to you that I had purchased a mobile hand set model
no -GT-I8262MBAINS, SERIAL NO - RZ1F41DLKPN, ([protected]) of your
company on dated But after purchasing 7 days it got started problems.


1. Some times showing low battery and then switched off.

2. Some time showing high/full charged but going off automatically.

3. Some time it showing blank display / display white.

4. It going off at the time of talking automatically and then on automatically.

5. Some time it hangs.

6. Some time showing no tower.


I
visited your service center named on dated they received my set and
later informed me that set is repaired and PCB change now it is ok.

But I told them at the time of hand over the set at 1st visit that not to repair the set without inform to me.

After
that when went to your service center to received the set at that time
of delivery set found faulty and not on at that time and they

said it has to be Software updated.
My question is that 1. Have I done a mistake to buy a mobile hand set such a reputed band like SAMSUNG.
2.
Have I done a mistake to visit to your service center, because they
have no common sense to intimate the customer before changing the part.

In spite of telling not to change any part with our permission.

If
the set gets troubled from the beginning. Why don’t you changing it from
the first day? I request them to change the set but nobody give any
response

In lieu of they are changing part in it without any intimate to me. What type of service is it, I don’t know.
It could not be a good service such a reputed company like SAMSUNG I expect.
So, It is request to you to look in this matter, and grateful to you if replace the set as soon as possible.

I' m Shanthosh from bangalore, i have been using SAMSUNG Refrigerator . it as some compliant started low cooling I Have lodge a compliant on your customer care Telephone Number [protected] on 21/06/2014, I got Compliant # [protected], after 2 days one technician visited my home his Name Mr Kiran Kumar from Your samsung franchisee ( SAMRAT SERVICES ) Kalyan Nagar, Bangalore, He tested My Refrigerator and told me that frezer have problem that should replace it cost Rs 3600/-…ok I agreed to replace, he told tomorrow our other technician will bring new frezer and he off the switch of fridge “till this time it was working in low colling” and he told now you pay me visiting charge Rs 225/-, I paid him he given invoice its number 15748, after this no one turn with frezer to home, again I called this Franchisee people they don’t know who came to my home according to my Compliant number I was wonder now days Samsung have good Software system they don’t know to whom my service call allotted they asking me how was the person looks? what is his mobile Number? it is my first expernce the question was asking to customer who came to my home from service center, my luck our home CCTV is working imdatly I taken footage so I can idnty his ID card name it was Kiran kumar, same I told them than they told we will arrange the frezer in 2 days we don’t have stock now, ok I agreed, next day 24/06/2014 one person call me I am coming with frezer …I ask him from where you are coming ? he told from Rajajinagar ! I told him already Kalayn Nagar Branch people attend and told me to wait for 2 days, he told we also from same, I told ok go head, I was not there at home I inform my wife that service person coming to repair after finishing job give his amount, once he came to home my wife shocked he was look like unclean with full of studs and bangles in his body, he told I came for repair …she allowed, he started brooking frezer unit for removing lot of gas leakage and smell came out, and he goin back of fridge removed all compressor parts and copper pipe cutting, and he told my wife he need Rs8000/- also to change compressor, my wife called me I talked with him he told lot of problem in fridge, ok I told him make it in same condition I will send for exchange for new fridge, he told ok also he asking me petrol convince Rs 100/- I asked him its Samsung rule he told yes I told ok give invoice take money he don’t have invoice he told and he goin, I came at night I saw my refrigerator is full tamped all the parts is in floor I was shocked, I checked in CCTV record the person was don’t have id card or uniform he was look like rowdy, I thought something wrong I called customer care I told this happen at my home your customer care person told me to hold call and they talked with service center, he got feed back no one they send from service center for repair, again big shock for me and your customer care person told me by tomorrow 10am 25/06/2014 the service people will and get detail from me regarding this, but I never got any call, next day I called customer care I request them to connect to senior person they connected my call to Mr Saran, I told all issues happen to my fridge at my home and he ad me in conference call with service center person there also I shocked the report was update that estimation Rs6000/- given to customer it not agreed for repair, all with out my knowledge they closed my service compliant with out my or my wife signature, also they not have any update who came to my home, so how can they close my service compliant, where is job card we have paid visiting charge, and Service center person told I will check by today who came to your place and make the problem solve…I agreed, Mr Saran told me if they not solve your problem by today you please get back to me I will take care, same happen no one turn, again I called your customer care told to connect Mr. Sarasan they put me on hold for 5minutes after some time they told me he his in leave its 27/06/014, they told me we will aggange make call back from him, I was waiting for his call and today 28/06/2014 at 10.30am I called they say same he is leave I told ok connect some senior person I told also note I to recording this to my evidence, they connected to Mr Karthikan “ Suprivisor “ he started shouting on me to stop recording or he going cut my call I told him your company also having training purpose recording its not wrong I want to talk with Mr Saran because ha have taken my compliant, Mr Karthikan told Saran will come by 11.30am I will arrange call back from him, But now i wonder Samsung team fully playing game with me when there is no proper response, so I am sending this mail to your attention if you also the same team I don’t know ?, but also I am attaching to all Samsung seniors some one can take care they can response me In mail, or I need to lodge a police compliant on that service center on my issue with the evidence of CCTV footage, God I am safe what about poor people cheated from this Samsung service team, Regards Shanthosh Cell [protected]

To Whom it may concern Sub:- Worst Quality of LED TV Panel used on samsung tv 40' Model No- UA40F5000. Sir/Madam I had purchased 40”LED TV From Indra Sound & video Ltd Partnership, Bangkok, Thailand On 21/7/13, believing samsung is the best Quality product, I had installed the above tv on 20/3/2014 On my house, because my house under construction, But after 3(three) month (16/6/14) tv was not working only sound is found. When I purchased the above tv set the seller told me the above set cover International Warranty but today the Samsung service center demand Rs 22, 000/- (Twenty two thousand ) as a repair of above tv. For a Tv purchased for Rs 40, 000/- of Samsung brand i did not expect to spend Rs 20, 000 just after 3 month usage proving that my belief in Samsung was wrong I am surprised that most expensive part Tv (LED Panel) of Samsung brand T.V Should fail in such a very short spain According to manufacturers a LED Tv life spain of approximately 60, 000 to 1, 00, 000 hours ( Continous use) representinting between 4 to 10 yrs (active use) Please do the needful to replace defective, poor Quality LED panel at free of cost (on warranty) as good faith in Samsung products . please do help me and want international warranty. Model No- UA 40F5000. REGARDS SURYA PRAKASH KEDIA MOB:- [protected] EMAIL ID:- [protected]@gmail.com

I had purchased Galaxy Note 3 Neo through Samsung eStaore under corporate program for ABB Ltd on 28th May’14. Invoice date on cash memo is 5th June’14 and the handset was delivered to me on 6th June’14.

I observed a issue with ear piece while answering call or calling to someone. Same was reported to service center on 12th June’14. Service center engineer accepted the issue with hand set and informed me that I am eligible to get a DOA certificate to get new phone in replacement. They also informed, since it was seventh day from the date of invoice and delivered through SAVEX (for which Samsung gives 3 days relaxation for DOA over and above seven days) it would require approval which takes three days. But i got it on 12th day (24th June’14) and since then i am waiting for Samsung estore person to pick the faulty phone. It has been already a month since I have purchased this phone but couldn’t use it.

I am also informed that during the process of replacement from Samsung eStore, it may take another 10 – 15 days of time. i have requested Samsung to process the money refund instead of replacement as neither I have standby phone and patience to wait for another 15 days nor I want to be in to this process again i[censored]nfortunately I have problem with replaced set as well.

Kindly extend your support to get my money refunded from Samsung.

- Regards,
Ashish Bajpai
[protected]
[protected]@gmail.com

Sir i have registered my new samsung refrigerator comaplain to samsung service center . Firstly the executive visited 24 daysafter the compalin and due to some compressor problem he assured us he will replace it but its 5 day of compalin and we are facing lots of problems dur to sure irresponsibilities of samsung executives . My complain no is - [protected]

DEAR SIR MENE APNA MOBIL 16 JUNE 2014 KO APKE SERVICE CENTRE PAR REPAIR K LIYE DIYA THA . JAHA SE MUJHE AAJ TAK KO BHI POSITIVE RESPONSE NHI MILA. HAR BAR WO MUJHE 3-4 DIN BAD SAMPARK KARNE KI KEHTE HAI. SIR JI ME MAY 2014 SE APNE MOBILE KO SAHI KARWANE KE LIYE APKE SERVICE CENTRE KE CHAKKAR LAGA RAHA HOON.PLEASE MERI PROBLEM KAB TAK SOLVE HO PAYGI BATANE KI KRIPA KARE. PLEASE INFORM ME MY MOBIL NO. REGARD C.B. SINGH JHANSI (UP) MOBIL NO. - [protected]

Dear Sir / Ma'am, I purchased Samsung washing machine model no. WF8754CPG on 30 July 2010 for Rs 29, 800. Recently, I had been facing issues with the machine and hence I informed Samsung service center. My machine is at Samsung workshop since 17th June, 2014, as I was told the drum need too be replaced and expenses would be in range of Rs 4000 to Rs 5000. Yesterday, I got a call from the service center informing me that part for my machine is unavailable and cannot be procured. Now, Samsung service center is saying machine cannot be fixed due to aforementioned reason and offering me a refund of Rs 15, 100 only. Firstly, I am really surprised that Samsung is selling products that they are unable to fix. Secondly, if I want to purchase a front loading 7.5 kg with similar features it will set me back by at least 30 - 35 thousand rupees. I cannot afford to shell out that kind of money. I am very disappointed and no longer have faith in Samsung brand. regards, Ad ([protected])

Balasubramanian S Add: F-4, Swagath Apartments, Advocate, Madras High Court Pondichery Road, Kotturpuram, Life Member-Indian Society of Criminology Chennai – 600 085. Vice-President, Indian, Association of Lawyers Mob: [protected] ________________________________________ To, Date: 27.06.2014 1. M/S POORVIKA MOBILES PRIVATE LIMITED, B.O.No.1, Prakasam Road, T.Nagar, Chennai - 600024. 2. Samsung India Electronics Pvt Ltd, 2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Golf Course Road, Gurgaon Sector 43, Gurgaon - 122002 3. Samsung India Electronics Pvt Ltd., B-1, SECTOR 81, PHASE 2 NOIDA DISTRICT, GAUTAM BUDD NAGAR, UTTAR PRADESH. Sub :- Notice for Sale of defective Samsung mobile model No. G 900 by false assurance and deficiency of service. Ref: 1. Your Invoice No.2136 dated 04.06.2014. 2. Your Invoice cum delivery challan no.8756 dt04.06 .2014 for Poorvika Protect. Dear Sir, I have purchased a Samsung Mobile model G900 having IMEI NO. [protected], battery No.EB-BG900BBEE, golden color on 04/06/2014 @ Rs.41, 500/-(Rupees Fourty One Thousand Five Hundred Only). When I came to your mobile shop for buying the Nokia company’s mobile phone you stated that you have a good mobile phone of Samsung company and assured me to giving good quality mobile and service if I purchase that mobile from your shop you will also provide me better services. I had trusted upon your assurances and purchased the said mobile from you but it was utmost surprise to me to see that the said mobile had manufacturing defect. The mobile was bent from its display screen. When I complained to you, you have advised me to make a complaint to the customer care on your instruction I made compliant to customer care on 07/06/2014 vide compliant No. is [protected] . I deposited my mobile to the authorized service center of Samsung Mobile phone. The same day they have seen that the duplicate screws has been fitted in the said mobile phone, therefore, its display screen is bent. It’s a manufacturing defect or you have sold me used mobile phone that’s why it has duplicate screws. The Service center representative stated that they will replace the defective duplicate parts and fix original spare parts and return my mobile phone within 7 working days, now more than 25 days has been passed but I still I have not received my mobile phone I am receiving false assurances only. It is a deficiency in the service also. This act of yours caused me grave loss and mental agony. If you had not assured me that the mobile I am purchasing from your shop is a new one and having good quality I could not purchase the same from your shop. Believing upon your assurances I invested big amount to buy said mobile phone. You have knowingly and deliberately sold a defective mobile to me your this act is comes under the purview of cheating, which is an offence punishable under section 420 of Indian Penal Code. You have done business against the business ethics and practice. You are hereby called upon to provide me a new mobile phone of same model within 7 days from the date of receiving of this notice, if you failed in compliance of this notice, I will be constraint to take legal action against all of you by lodging a FIR for initiating investigation and filing civil suit before competent court for recovery of damages and value of mobile phone and you shall be solely responsible for the cost and consequences arising thereof. Note: A copy of this notice will be circulated to National and local media so that common people of India can be saved from this kind of cheating and malafide business practices. Yours truly, Balasubramanian S

Dear Sir/Madam,


I am using your Samsung TV I booked a
service call on Feb 2014, there is no response till this move and also once
again I have booked a complaint on 24/06/2014 @ 6.30 Pm to 7.00Pm and the
Complain Request No:..[protected], While booking the complain your call centre
executive told me that, there will be a call within 24hours and they will call
and an appointment and visit to your place for attending the call, but their
was no call from your service centre till 26th June 2014 and I visited
your service centre which is located at sathavachari (Opp. to Government Cable
corporation)@ 1.30 to 200 Pm they told that they will not call anybody since daily
they have 20 to 25 calls they will come as they like, I very clearly told that I
need the person before 4 PM same day and I returned back to my home but there
is no response till 5 PM after that I called call centre and spoke to Mr.
Shankar,

He is telling that we will not come to attend
your complain, you may report to anybody else I will not care and simply we
will close your case by telling the following things:-


Ø The
customer is not available

Ø The
customer is not picking up the call

Ø The
customer told that he will contact service centre later

Ø The
executive visited but the door is locked

Ø The
customer place is far away from the service centre

Ø We
are unable to locate the address


And also where ever you complain only we
have to attend like this that /fool is harassing me


Sir, Pl let me know is this the way to
handle the customer, if you are not interested pl let me know I will send the
TV to your corporate office as a Memento, and it will always remain the behavior
of your service centre, pl pl collect your service centre peoples chapples and
courier it to me for slapping it by my self


It is my fate and Ugly to be your
customer and also I am working for a very big Corporate, one of the 500 fortune
company as a Divisional Manager, I will convey this to my employees also that
how you peoples are cheating the Customer by way of service centre


Sir, pl send me your corporate address for
me to parcel the TV and send


Very very Unhappy, Fate, UGLY, to be your
customer today and for ever

Ramesh.M

[protected]/[protected]/[protected]/[protected]

hello well this is again a reminder email on the complaint i have registered with the company for the window ac 2 ton earlier . i have previously talked to you regarding the same in my last few emails, but i think till date no conclusion/decision on the same have been made so that both the parties can agree on it . the only out come which i am getting is that i am being forced to accept the company decison which i am not satisfied with at any point . thus i again would like to remind you that i have been suffering from last 4 years by taking the product and spending money on the same and now i am not at all willing to invest my hardly earned money on the same . Because till date i am not convinced with the company service and the quality of product provided. i would like to bring this to your notice again that the repairs and replacement of the product was done at authorized service center registered by the company so we trust them for the same with the services and technical support they provide to the consumer but still if there is some problem in the product who should be blamed ... now if i am facing some issues in the product it should be the duty of the company to continuously keep a track of repeated coming complaints and to rectify there problem, so that the image and quality of the the company as well as the product should improve but i think in my case a no of technical trained engg.. have come across diff diagnosis at my place as well as in the product even ...and i have been patiently cooperating with them. now when it is time for the company to prove its quality and technicality the comapny is backing out by giving lame reasons on the same (or can say finding lame excuses to hide the faults in the product or in the services provided by the company ) As per the telephonic conversation with the executive of the company the experience was not good and not satisfactory at any point .so it is concluded the only reply i am getting is that higher authourites will give reply and i am really sad to know that if they only have to come to a conclusion then why are they not directly talking to the consumer and passing time(or harrsing a consumer by making him wait for more than the actual time required to resolve the probem ).aslo as told by the executive who called me that in my complaint the higher authourties have closed the case as they have offered me 50% discount on the total bill which will be charged by the service center ..with which i am not convinced as i just requested to fulfill my request i have placed in earlier emails. but i am extremely sad to know that i also offered for the extended warranty on the replacement of the parts but that also the company executive have refused to give i.e apart from the 3 months warranty so i just want to ask when the company in not only sure about its products how can a customer be ???... well if my case is taken very lightly i just want to inform me that i have patienly waited for enough time and cooperated on everything but i think i am being forced to file a case against my complaint to higher level. because with the telephonic conversatin i came to knw that my case has been closed without give me any satistfactory outcome or result and i dont have so much more time and patience is required to wait for the reply. so a quick and speedy decision is required in favor of the consumer. as i have suffered more then i could have beard which includes my collateral damage also kindly do the need ful as soon as possbile warm regards jujhar singh [protected], [protected]

Complaint no.[protected]. Mobile Phone IMEI no.[protected] Model S7562. Service Centre Jobsheet no.[protected]. Service Centre - Cooling point Aashiana Lucknow. Manager Pramod's no. [protected]. My mother and I have been to the service centre for at least 4-5 times regarding the same problem (charging problem) for the last 1 year. Please check the history of my mobile to confirm my claims. I had bought this phone for my aged mother. My aged mother has been harassed by your service centre people as they were unable to rectify the problem. Even after the repeated requests to change the handset or issue a credit note as it was a defective device, they kept on performing hit and trial method to rectify the problem. My last visit was in October 2013. Now again the same problem has surfaced and since my phone is out of warranty now they are charging me to supposedly rectify the same problem that they are trying to solve for the last one year. This clearly indicates the incompetency of the service engineers and the pathetic quality of Samsung mobiles. My aged mother or I cannot visit and pay the customer service centre again and again for the same problem. What guarantee is Samsung willing to provide me that this problem would not resurface if I pay the charges this time. I would be forced to take up this matter to the consumer court if it is not resolved.

Dear, I have bought A 23 Inch Samsung LED Monitor Model No : LS23A300BS/XL Serial No : ZSDGHMAB8005332 My Product is under warranty, 1 year warranty left, this is had little power issue, i send the product to the nearest service centre on same day they told me, they will get update in 1 week, after 1 week they said another 1 week then they said, samsung don't have your part in the stock, you have to wait now after 2 months, they are not giving any answer, they stop picking my calls, when i tried calling for another number, they picked and then after getting my details they hang up so, i am requesting you, if you dont have my spare parts in stock, kindly refund my money if this is happened under warranty product, then what will happen after warranty expired, i have never seen any poor service, like this in my entire life This is my Contact number if Any Official want to comminicate with me +91 [protected] Imran

I had filed complaint on 07/06/13 but till now nobody have repaired it. Some technician came on 09/06/13 and said that "some parts needed to be replaced, within in 1 week he will come again and replace the part", Is it so difficult to get a part of such a well used and reputed product????. And the best part is this technician have closed my complaint on toll free service as every thing is repaired and replaced. !!! And for last 20 days I am being waiting unknown about this.

Respected sir/madam, We purchased a new refrigerator bearing model number: RT27HAJSARX from Samsung digital home on 04 May 2014. We observed bulging on sides of refrigerator at the time of delivery and we raised a complaint on the same day and requested for replacement of the product. However, we did not see any progress of complaint since last 2 months about the same. As i am regular consumer of Samsung products, i never expected this kind of poor service from a well known company like Samsung electronics. Hence could you please do the needful to get replacement as soon as possible. With Regards, V Kishore Kumar Darisi, mob: [protected].

Dear Sir, I got cheated by your Coimbatore showroom dealer who made a false promise that the wall mounting accessories will be given free based on which I decided to buy this TV. Irrespective of repeated requests to your dealer and customer support executives, the wall mount accessories for this TV is not supplied yet saying lame excuses. Since I am living in a rented house and house owner is not willing to drill the wall, I want the accessories which can be mounted on my new house that is getting ready after one year. I request your immediate action on this matter. If you are unable to provide the accessories, please take the TV back. Rgds, Rajeev

I bought Samsung Galaxy Core Mobile handset from V3S mall "Connector" show room on 22nd September, 2013. After some days i notice that it shows me multiple coloured lines on screen and when i again restart it, it work fine as normal. I discuss the same with the shopkeeper of "Connector", he told me its normal so i should not worry about it.

Now on 28th May, 2014 just after 7 months of purchase my mobile get totally useless for me. I was on the call it get switch off and when i try to switch on as before it was showing me coloured line on its screen. When i contact to service center of samsung and the showroom both said its display is not working now and it would not covered in warranty as well as its get damaged due to pressure on screen.

My complain is that this piece was defected from starting there is no physical damage on it. Now either it should get replaced with new one or samsung should covered it in warranty instead of giving me foolish reason to avoid its accountability.

I pay 12, 000RS of hardened money on samsung mobile under a faith that they will provide me good product.

However it seems now Samsung it not anymore a trustworthy company for electronics and other items.

Please do the need full to reimburse the same.

Mamta

I had purchased Samsung Galaxy S2 mobile phone on 19th April 2012, within 2 year of purchase, i.e. on 11th April 2014, my phone got off and not getting switch on. After getting it checked with Samsung service center, they are saying its Mother Board problem and will have to replace it which will cost me Rs. 8-10 K. As the usage of the phone is not even 2 year, i hereby request to either replace the Handset or repair the Mother Board. I am expecting prompt response. Thanks in Advance.

REF :- COMPLAINT NO.[protected] To The General Manager, Dear Sir, We regret to inform you that, before 10 days we mad e a complaint that our Fridge is not working but till date the problem has not been rectified. Your engineer visited and told that the fan is not working & it has to be replaced & the problem will be rectified within 2 days & his name was Mr Basheen & he gave us his Mobile No.[protected] but whenever we tried calling him there was no response then we called customer care and One Ms.Surekha has responded & she gave some another No.[protected] and we called that number and he responded and sent another engineer & that engineer also told the same thing that fan has to be replaced and promised that the next day he will get & rectify but till date there is no response from hsi side & no one has visited. In this summer, it is impossible to manage without the fridge and we have faced lot of problem for this. Being such a Multinational company you are providing such type of poor service. We believed your brand and never thought that for such a small problem it takes so many days. We do not know y dont you keep some inventory area wise in order to maintain the better service. This is my last information to your company. If my problem is not rectified within 24 hours i shall publish this same mail in the newspaper and will go to the consumer court for the mental torchure given by you and recover all losses from you which we beared due to poor service given. We hope you will understand our pain and will take immediate action in this regard & hope in future no one should suffer like this. Regards, B.P.KOTHARI Mobile - [protected]

i am facing hanging problem in my samsung mobile from 4 months it was hang during i use any application and then start another application or any incoming call came mobile hang automatically.for this problemafter that i have to pull the battery out and restart the mobile. i met a samsung care in raigarh for this problem they resolve but problem yet came in 4 days.

Sir, I have purchased a samsung led tv UA32F5100 from QRS Retail Ltdm Karamana, Trivandrum, Kerala on 23.03.2014 as per bill no. 9-223981 dt 23.03.[protected]. On 9.6.14 tv was complaint. I have contacted customer care no.[protected]. On 10.6.14 one representitive came and told that tv screen to be replaced, He told it will take 4 days, Today is 23.06.2014. Till date I have not hear anything from company. I have contacted somany times to the customer care, but nobody attending. WORST SERVICE. Pls tet me know when the complaint will be solved.

anil kumar
[protected]