Samsung India Complaints & Reviews

Hi I have received a Samsung Product( Microwave Oven) with a defective Glassbowl. I have raised a request with Customer care and from last one month they said they are looking into it but no response so far. The query reference for the same is [protected]. I have checked with the Samsung CEO desk but no use. Please help here. Thanks Jagadeesh

We had bought a samsung s4 phone on 03/10/2013 from model town, jalandhar showroom. the phone has a warranty of 1 year. on 20/04/2014, the phone started facing charging problems. the charger does not get inserted properly in the phone anymore and remains lose and the phone does not get charged. we took the phone to the service center of samsung in jalandhar and told our problem. they did not listen to us and started saying the phone is out of warranty and the repairs will cost Rs. 1200. When asked the reason, they started misbehaving and did not listen to us. even after asking them again and again, they refused to help us completely. in the showroom, we met another customer who had the same problem. He told us that he had the same problem once before also and the service center repaired the mobile including replacement of parts in warranty.he was not charged anything that time. but after some time, he started facing the same problem, but this time, the service center refused to repair the mobile inside warranty. when he asked the reason, the service center even said that the phone is out of warranty now since the phone has been opened once. although the phone was opened only boy the service center and not by any outsider. though he had 5 months of warranty left, they said that the phone won't be repaired inside warranty. the service center people don't know how to talk to customers.. our phone cost us Rs. 27, 200. for a brand like samsung, this is completely unacceptable. they just say that warranty of 1 year will be provided but actually, this is just way of getting money of customers because when there is actually a problem, they don't repair it inside warranty and ask for money to repair the phone.

Hi, I have a samsung sd card 8 gb which comes with 5 years guarantee, The problem with the card is it is not formatting. i contacted samsung care as well as the retailer from where I purchased this product for guarantee, but both are denying for the replacement as well as for the guarantee coverage. THe product is just 8 months old. I dont know what to do with this product. Any help will be appreciable. Thanks. mu contact no. is [protected] and email id is [protected]@hotmail.com

I had purchased a galaxy grand over a year ago and till date I have had more problems than its benefits. It seldom works properly and almost most of the times it doesn't respond. I have had more than two major problems with the phone such as the problem with the mother board which I had got to replace and just recent the phone stopped responding. Not expected this from a company like samsung.Very dissapointed.

samsung worst service i purchased galaxy tab p3100 at the time of purchase warranty was 1 year the day 1 i purchased that there was a charging problem then i purchased a charger later 3 times i gave to customer care for not charging problem they have not rectified and they called me and said purchase a new battery a phone which is expensive battery doesnt run for a year... and samsung people advised me to purchase a new battery for rs.1800 already purchased tab for 17000+600 for a new charger and now battery i suggest guys never purchase samsung products they have the worst customer service.they never care for customer i am going to complain the same in consumer forum the product still lying with their service centre since 3 days.

I have bought AC of Samsung in 2011 and my AC is not working since 7 days. I put a complain in CC of Samsung. Some person came from samsung service centre Lake Town Kolkata. He checked and said some person will come and take away the AC to workshop. It has taken 3 days after regorous follow up, some person came and they opened my AC. Than they said some ther person will come and will take away the AC by evening or max to max by next day. But it has 3 days gone, no one has come and when i called the CC. they said that by evening, people will come. But yet no one has come. CC people are also making fun of my query. No that Lady from CC is not responding my calls. Putting that number also here : [protected]. One the worst kind of service i have ever seen in my life. If is there any jurisdiction, pls sort out my issue.

I purchased a Samsung galaxy GRAND in July '13 and from last week I am facing following issue:- My mobile gets switched off automatically and then does not switch on for 12-15 hrs. even after using power button. Then yesterday(15-Apr-2014) it switched off completely never to switch on again. I took my phone to following service center:- System & Services CD-7 Salt Lake City, Sector -1, Near Seba Hospital - Kolkata As my phone was in warranty they made a story that my phone has been liquid damaged (water maybe) and said for this we have to change the part (where USB cable is plugged in phone) and said that I will have to pay. That part was working very fine and my phone was getting charged before the problem. I told them to solve my problem and do not change the part but they said that "if we will insert our USB cable in this part our cable will become faulty" (I do not know how on earth it is possible). I said use my USB cable they said "our computer will become faulty anyways if we will connect with this mobile without changing the part(where USB cable is plugged in phone) " (I was "how samsung trains its engineers"). After all since I had no other option I gave them Rs.380 even though my phone was in warranty. Today(16-Apr-2014), I received my mobile and the problem is still there my phone is again dead. Do never purchase Samsung phone in your life.

Refrigerator Model RT27BDMS purchased on[protected] from Jaipur Rajasthan. No air flow in lower compartment from blower ports resulting in low cooling and stalled food. Complaint registered atleast 6 times since last 4 months, every time technician attends and reports no problem. May be attended by a competent engineer and problem be sort out through proper repair.

Dear Sir, I have purchased a Samsung galaxy S4 on 28 Dec 14 for 32690 Rs after very normal uses on 14-APR-14 (within 4 months) the display is been not working when I was carrying the phone in my pocket & 5 mints before all were Okay & suddenly I shocked when the display was showing with attached image.When I went for replacement warranty care center executive were saying it is physical damaged & we can replaced it on cash replacement which will not come under warranty(The cost is 7000/-).They were saying it will not come under warranty as due to physical damaged.When I ask them to show any scratches on it they were showing internal scratch on it.I told them I have never dropped a piece until & they were saying it might be due to some pressure(As you will not get any of scratches on it). Now at the same time if I am using my another mobile (Nokia) from last year which is not having any issue. I need to say how they are manufacture any device with that much high cost & no warranty over issues faced by customer. Please help me to get any lawful decision so that no one will get suffered from Samsung any more. Regards, Vaibhav Panchgade [protected]

Hello, Please find my account no. [protected] for my service history I had changed the motherboar recently on 9th of August 2013 due a faulty motherboard, after replacement within 2 days again it was replaced due to faulty functioning of the motherboard. But now recently the software got upgraded when it was connected to Wi-Fi and the Touch screen stopped working after that when I contacted the service centre they said its a problem with the motherboard and it has to be changed. I didnt understand the point on how can a software update stop the motherboard working? I need a clear explaination on How can software upgrade affect the Hardware unit, if it so why does Samsung launch new upgrades. Is the life of the Motherboard just 6 months. After Paying a huge price for a smart phone and getting the motherboard replaced thrice is a pain. I am a Electronics Engineer and I need a detailed explaination on the issue. I would take the issue legally if its not responded. Awaiting your valuable feedback. Regards, Rohith

Hello, I had changed the motherboard recently on 9th of August 2013 due a faulty motherboard, after replacement within 2 days again it was replaced due to faulty functioning of the motherboard. But now recently the software got upgraded when it was connected to Wi-Fi and the Touch screen stopped working after that when I contacted the service centre they said its a problem with the motherboard and it has to be changed. I didn't understand the point on how can a software update stop the motherboard working? When I contacted Samsung, there has been no feedback from the customer care till now. I need a clear explaination on How can software upgrade affect the Hardware unit, if it so why does Samsung launch new upgrades. Is the life of the Motherboard just 6 months. After Paying a huge price for a smart phone and getting the motherboard replaced thrice is a pain. I have been contacting the customer care with no response till now. Regards, Rohith Krishnamurthy +91-[protected]

Ipurchased Samsung galaxy lll Gt.-i9300MBDINS Imei:-[protected] from ArceeElectronics, Kharghar, Navi Mumbai on 22/10/13 vide bill no [protected]. Withinthree(3) months o[censored]sage the mobile mobile display automatically went off. At that time I was travelling, soI couriered the set back to home and I left for overseas. When my family wentto Arcee Electronics they flatly refused to help out. Finally we landed themobile at Nerul, Navi Mumbai Samsung service center but they refused to honourthe guarantee. However, they have said they can repair if I pay them aboutrupees six thousand five hundred( Rs 6500/-). Myfamily has two more samsung handsets in use, have invested so much in yourbrand and as such I feel betrayed by theattitude of your after sales service. I filed my grievances with Samsungcustomercare also Complaint No [protected] but they said it is LED black ot andit is not covered under guarantee terms. I am not technical expert but how cana mobile’s screen can go off . It did not fall anywhere and even service centeraccepts there are no signs of external damage, scratch etc. My other friend’salso S3 went out if order within a few months o[censored]sage and Samsung toldmotherboard is gone and is not undertheir guarantee. I wonder then what is covered under guarantee? I feel there is some problem with this S3model. Kindly request you to urgently look into the matter so that my defectivehandset is replaced by the company. Shashi Kumar [protected]

I have purchased a Samsung Refrigerator on 06/02/2014 under a offer of a scratch coupon with purchase. But it was already more than 2 month passed we have not received any scratch coupon even after so many visit to the outlet from were i have taken. I think there is some leakage in system. If this was the strategy to sale than it will not extent longer. Pls take necessary action and see that i get scratch coupon asap. Invoice date : 06.02.2014 Invoice no. : E0574/13-14. Product description : SAM REF/FF - 277 RT 28 HCLP( 5 STAR) Oultet details: Classic Electronics System, Sevoke road, Siliguri - 734003. Hope quick action on this. N.P.Diyali C-1, Sidhi Vinayak Apt. Joyti Nagar, Siliguri, W.B, India Con. No. - [protected] - [protected]

Dear Sirs, I had bought the Samsung Tablet Model GT-P3100, Serial No.RF1D400LMVA on 22nd April, 2013. Surprisingly, within a month of its purchase, the device broke down and I took this for repair to the Samsung Service Centre at Rohini, Sec 8. I was told that the mother board had given away and this was changed. Thereafter, again, after a few months (Jan 14), the device broke down and I took this for repair to the Samsung Service Centre at Rohini, Sec 8. The Service Centre formatted the device and returned this to me. Recently, on 3rd Apr, 2014, the device broke down again and I took this for repair to the Samsung Service Centre at Rohini, Sec 8 (waiting ticket No. I49). I had the most confusing experience this time. To elaborate, my device was taken and I was asked to wait saying that they needed to check what was wrong. After half an hour they said I can leave and they will update me on phone. After about an hour, I received a call from Ms. Bharti and she said that they would have to observe this for a day and I would get a call from them the following day as to what was the problem. There was no call from the Service Centre the next day. However, I called to enquire on the status when Ms. Bharti told me that the battery had to be replaced and it would cost Rs. 2000/-. I was surprised since there was no problem with the charging and when the tablet stopped working, it was fully charged and I told her so. Further, I told her that the device was under warranty hence, I am not liable to pay for the battery replacement. On noting that I would not pay, she said that she would call me back. I called her again when she told me that the device did not need a battery replacement, and they had fixed the issue. I immediately went to pick up my device. I met Ms. Bharti and she said that the device had been formatted and that solved the problem. When I asked as to why did she suggest a battery change, worth Rs. 2000 earlier, she said that was a mistake! They did not charge it properly and when they did, they found no problem with the tablet. I suspect foul play. It is clear that the service centre had mala fide intentions and was trying to swindle me into paying for a new battery when the existing battery was fine. When they realised that this device was under warranty, and that, they might not be able to charge me, they changed their stance. In fact, Mr. Pankaj of the service centre said that he had not opened a job sheet for this activity. However, when I insisted on a reference number, he gave me a number which happened to be my Job Sheet No. for the first repair in January, 2013. This, in plain language, is called “cheating”. I request Samsung to look into this and provide me a clarification regarding such deceptive, fraudulent and harassive behaviour as soon as possible. Further, the device is less than a year old and I have been facing innumerable problems. In fact, as described above, this had to be taken for repair thrice in less than a year. It is evident that the device is inherently defective. My warranty is to expire soon. In view of the fact that the mother board had to be replaced in less than a month of purchase, and even after that, the device breaks down frequently, it is evident that this device has strong manufacturing faults. I request Samsung to explain as to why a faulty device was sold to me and to replace / change the device immediately . Please respond to this matter urgently. Yours sincerely, Sundeep Bhatia Ph. [protected].

I bought Samsung 6600 LED TV in 2011 for 126000, suddenly my TV stopped display and only sound was coming, I raised a complaint last week( 2nd April 2014) they replied to me a week later and said that Reliance(where I bought the TV) would get back to me, Reliance took another 4 days, and said that it is Faulty Panel and would have to be replaced which will cost 35K .

I have searched on Internet and saw that many people are facing similar issue . Samsung has some Design flaw in TV' s


Please let me know how to proceed on this...

The laser printer sl no. ZEFRB8GD4C006KZ is not functioning from ten days. The complaint in this regard was lodged by the office(EPFO, SRO, Bareilly central govt. deptt. under ministry of labour and employment) on 01.04.2014. the complaint no. is [protected]. after this an engineer of SAMSUNG visited the office and he took the printer with him after checking. the printer returned by him on 09.04.2014 and said that it is working properly but after one or two hours the printer again not working. I rang the engineer many times but he did not receive the phone. the office is a reputed Govt. Organisation and lot of work held up due to fault. A lot of printing work is pending for last ten days. so please remove the problem immediately. Address: Employees Provident Fund Organisation, Sub-Regional Office, , Nidhi Bhawan, 111, Civil LInes Bareilly, UP. Near Siddhi Vinayak Hospital.

Dear Sir, This is to inform you that I had purchased one 365 Litrs Fridge on[protected] from M/s. Khalsa Electronics, Kolkata. Unfortunately, the Fridge got spoilt during the Month of June-July 2013 itself. The problem was of non cooling. Again in the Month of January 2014 it got spoilt with the same nature of complaint. Both the times I was shocked to note that your Service Engineering came after 3 days of my complaint. Now coming to the worst part, the Fridge again got spoilt with the same reason of non - cooling on 4th April 2014. After making a complaint, the Engineer visited us on Friday around afternoon and after checking the same, asked us to close the Fridge for 12 hours and told us that he will come on Saturday. As you are well aware that it is too hot in Kolkata these days and I have a small grand daughter in my house, hence I requested him to kindly come in the first hour on Saturday, which he agreed. It is needless to mention that we had to accommodate our Fridge material particularly my small baby's eatables with our neighbours. When your Engineer did not turned up till 1P. M., I gave a call to him and asked him about his whereabouts. He informed me that some other Engineering shall be visiting our place in the afternoon. After waiting for another two/three hours, I contacted the new Engineer who finally came at around 4.30 P. M. or so. After inspecting the machine, he informed us that our Fridge is fine and switced It on. He told us that it will become after one hour or so. Till 8 o clock the Fridge did not got Cold. Finally I again called up the Engineer who in return told us to lodge a fresh complaint and the Engineer will visit only on Monday. As there was a Sunday in between, we had no other option but to wait till Monday. On Monday I received a call from some Ms. Gayatri from your centre and informed me that an Engineer will visit on Monday but I am shocked that till the writing of this mail, no body has turned up to our place and WE ARE WITHOUT A FRIDGE SINCE FRIDAY. I am really shocked to note that the service department of a World Renowned Company is so horrible. Since it is only ten month that I have purchased the Fridge, I request you to give me a replacement of my existing Fridge immediately without any further delay. Also please send me the E-mail I. D. Of the C. E. O. or equally positioned Authority ASAP.

We bought a Samsung fridge Samsung Ref: RT 41 MA 400 (RT 41 MCMT as written on fridge), initially it was working fine but then later it stopped cooling. We have complained 5 (FIVE) times in a time span of 1 year for the same, the service centre executive comes, makes a useless bill and goes back. The problem still prevails and they are not helping at all. Complaint number: [protected], dated: 12/7/2013, 02/11/2013, 15/12/2013, 07/1/2014, 07/04/2014. After spending around Rs. 3000 on useless services and 1 year of harassment and mental pressure the fridge does not work well and there is no one to help for the same, the technical team from samsung say they can't help us. All they do is sympathise that we got a defective fridge even after paying full price. We requested for a change in compressor but they didn't change it as it was in warranty and it would have costed the company. This was never expected from a multinational brand like Samsung, this leaves customer with a very unpleasant and sour feeling for the brand.

Hi :

I bought Samsung LED TV UA32F5100ARL XL from ADISHWAR INDIA LTD.New Bowenpally, HYDERABAD on[protected].

Today around 4pm suddenly picture ( video) disappeared and we could hear only audio. I have contacted TATA SKY and their service technician came to our house in half an hour of our complaint.After checking the set top box, he told us that set top box is fine.HE HAS CONNECTED SET TOP BOX TO OUR STAND BY OLD SAMSUNG TV, AND WE CAN SEE PICTURE AND LISTEN TO AUDIO PERFECTLY !!

Then I called up your helpline[protected] and spoke to Ms.Zudith.Initially she told me that my Tata Sky box is faulty, even without listening to me fully.When I told whole story, she agreed to take my complaint, and put me on hold.After 2 mins.she informed me that she can take my complaint only on THURSDAY, as technicians are not available.Only after I told her that she can take my complaint and send technician at the earliest.

Reluctantly she agreed and my complaint SERVICE ORDER NO.S .O [protected].

I DO NOT UNDERSTNAND YOUR ATTITUDE. EITHER YOU SHOULD HAVE ENOUGH PERSONNEL TO ATTEND TO COMPLAINTS, AND ADHERE TO YOUR TATs.OR FOR NEXT 5 yrs STOP SELLING TVs etc.SO THAT THESE FEW AND MEAGRE NUMBERED TECHNICIANS WILL NOT HAVE MORE WORK AND THERE WILL BE NO SHORTAGE.

I REQUEST YOU TO INTERVENE AND PLS.INSTRUCT YOUR HYDERABAD SERVICE TEAM TO BE MORE RESPONSIBLE AND SORT OUT MY ISSUE.

THANKS

K.MURALIDHAR

PRINCIPAL CONSULTANT

TATA CINSULTANCY SERVICES LTD.

DECCAN PARK, MADHAPUR

HYDERABAD-500012

RES & TV installed address :

PLOT NO.3 BHEL ENCLAVE

AKBAR ROAD, OPP.CENTER POINT

SIKH VILL.DIAMOND POINT

SECUNDERABAD-500009

[protected]

I purchased a samsung fridge from anant electronics( 12/505, ground floor, sec-12, vasundhara, ghaziabad) dealer. I had samsung discount coupon with me and faced below issues:

1) while doing payment dealer has asked for 2% extra charge if i pay with credit card. I was not able to understand why should i pay 2% extra and just because of that i did cash payment.

2). As per discount coupon and samsung policies delivery charges should be bear by dealer but he asked me to pay that. I paid for delivery also.

3). I have clearly told him atleast 10 times that i want a fresh piece not the one which is in display. He told me that fresh fridge is available do not worry.He promised to deliver fresh piece only but he did not. When i ask him to refund money and take the order back he refused to do that.

Please suggest what should i do.