Samsung India Complaints & Reviews

dear sir

i purchased a new Samsung led on 10/02/2014, but I am still waited for u till 48 hours to install my samsung led but no one can help me and no phone call from ur side...i hope u will sort-out my problem..as soon as possible.In future your services will good and u satisfied all the customers
forther details contact undersign
regards
vishesh wahi
[protected]@gmail.com
[protected]

Dear Concern, Myself Shreevardhan Kumar has been using a Samsung Mobile model no- GT-I9500 bought in the month of May, 2013.From couple of week I was facing some issues with my mobile wherein suddenly mobile was getting switched off and on Saturday night(8.02.14) it went off and display didn’t come back... I came to Samsung service center(DIVINE ELECTRO SOLUTION) on 10th feb14, they are saying that my mobile is damaged due to MOISTURE / WATER and giving me estimate of around 20.9k . But my mobile never drown into the water and the same thing I told to the engineers and they replied that your mobile may have not drown into to the water but the facts are saying that it has captured moisture. Now my concern is that if the mobile is capturing outside moisture due to manufacturing/ packing defect then where I’m at fault and also at this moment not possible for me to spend this unwanted, unnecessary amount. You can understand my mental condition; I’m unable to access anyone of my official/ personal mails which is configured on my mobile . I have spent 41k. Again it is not possible to spend that much amount. If this is the service then how customer will rely on Samsung product and their services. Being in a warranty period, requesting your kind consideration in this matter. Awaiting your quick response. Thanking You, Shreevardhan Kumar [protected]/ [protected]

Dear Sir/ Madam, Myself Shreevardhan Kumar has been using a Samsung Mobile model no- GT-I9500 bought in the month of May, 2013.From couple of week I was facing some issues with my mobile wherein suddenly mobile was getting switched off and on Saturday night(8.02.14) it went off and display did not come back... I came to Samsung service center(DIVINE ELECTRO SOLUTION) on 10th feb14, they are saying that my mobile is damaged due to MOISTURE / WATER and giving me estimate of around 20.9k . But my mobile never drown into the water and the same thing I told to the engineers and they replied that your mobile may have not drown into to the water but the facts are saying that it has captured moisture. Now my concern is that if the mobile is capturing outside moisture due to manufacturing/ packing defect then where I’m at fault and also at this moment not possible for me to spend this unwanted, unnecessary amount. You can understand my mental condition; I’m unable to access anyone of my official/ personal mails which is configured on my mobile . I have spent 41k. Again it is not possible to spend that much amount. If this is the service then how customer will rely on Samsung product and their services. Being in a warranty period, requesting your kind consideration in this matter. Awaiting your quick response. Thanking You, Shreevardhan Kumar [protected]/ [protected]

To,

TRAI/RTI/Consumer Forum,


As I would like to inform you that today I get visit to service center of Samsung 02:37:37 PM
as I have received a top official Mr.Jitender call{SAMSUNG INDIA} AT 2:00 PM where he asked me
to go to service center regarding to my phone problems where I meet Mr. Atul service Manager of
the Service Center where he told that their no any problem in your phone but I had already told
him I as Customer facing a problem and I never said a lie that I am facing a problem, but its
truth Iam facing a problem.

I also get access my mail id of company as well as personal mail id where Mr. Atul said that
you are having a problem in your mail.

As I request you to ask the company that my both the mail id is running in good condition and
also I have tried the same both of the mail id { OFFICIAL & PERSONAL} in my blackberry, where
it is running very smoothly. Why the problem getting faced in the Samsung phone because it a
manufacturing defect.

Second, As I like to inform you that Mr. Atul also get access my Play Store in my phone which
is a owned Copywrite company software where the same problem also get faced the software didn't
get opened, where the reply came from Mr. Atul that you are having a problem in your SIM your
Sim is having a 2G Service.

Again I request you to ask the company that which phone is available in market whose 2G Net
surfing will not getting worked.

Why only the problem is getting faced in my phone and in the samsung phone also.

As I would like to add-on that in every condition Mr. Atul is blaming to me by giving several
excuse that You are having problem in your Mail & in your Both of the SIM {IDEA & RELIANCE}.

So, hereby I request you to kindly ask the company that don't get
me mentally harrased as I have already get mentally harrased by the company behaviour and ask
them to get return my entire money back.

NOTE: "ITS MY AGAIN VISIT TO SERVICE CENTRE BUT THEY ARE ONLY GETTING ME DISTURBED BY WASTING
MY ENTIRE OFFICIAL TIME"


NOTE: " AND ASK TJHE COMPANY TO DEONT CALL ME, ASK THEM TO GET CONTACT THRTOUGH MAIL ONLY"

i purchased refrigerator of samsung in April 2012 and in August 2013 compressor fail compny replace it but get 1200 for gas refiling but after 4 month same problem occur and now they demand 2500 rs of GAS refiling charge. i call so many times to samsung consumer but they are fail to solve my complaint. So please help me out. we realy suffer from six days. and they talk in really badly.

Dear sir/madam
I have purchased a samsung laptop from croma malad west on2013-07
Model number np300e5e-a041n
Serial number jakt91ld301072
Bios:p05rbe
S.Service version 1, 00.5
Within 3 months of purchase the keys of my laptop started comming out
Regarding this issue i had complaint it to the company and the technician visited my premises for that
As soon as i showed him my laptop he just told me that it is a phicially damaged so you have to pay around rs 4000=00 rs to replace it when i told him that it is in the warranty period he told me that it is not under the waranty
And then he had a form which he filled may be they may be submitting to the company about their visits and in that paper he mentioned that the customer is not willing to pay the money
In that paper many things were mentioned about the service which he tick mark all the items which means he had serviced all the things mentioned in the paper
When i asked why are u putting all the items in the form right mark when you actually had not done any thing in my laptop or even had a proper look to it
He told me that he has to mention all this things to submit the report
And then took my signature in the form and went away
On 07/02/2014 i had sent a mail to the company regarding the issue and today i recived a call from the company
I discussed the entire issue with her then she told me that she will call me back after contacting the technician
After some time she called me and told me that she had contacted the technician and after discussing with the techinician she told me that you will have to pay for the replacement of the keys
Or otherwise she would send another technician if you are not satisfied
So i told her to send some senior technician who can solve my issue
And would really check and then come to conclusion wether it is phicially damaged or companys fault
Lets hope the company really cares for the customers
And sort out this issue
Its not the matter of money its the matter of justice done to the customers
The technician who reports false to the company is only the company belives it or they are intrested in their valuable customers who belives in companys products and purchase it with full faith in the branded products

I have bought one top loading washing machine on 25th Dec'2012. On 20th Jan'2014 my machine got malfunctioned and water did not drained out. I have complained (complain no [protected])the same to the call center and after 2 3 days one engineer came and drained out the water and took Rs.350/- as service charge, but did not provided any receipt. The issue was not closed permanently as i have got the same problem in the next day itself. then again i have complained at the call center and they asured the issue will be resolved and engineer will come. but till 3 days I have to wait for the engineer to come and finaly the service center peaople decided to take the machine to their service center for reparing and on 28th of Jan'14 they took my washing machine . I was waiting for a call from the service center about the status but they did not call me till 5th Feb'14 and on 5th feb'14 I calledup the service center and they confirmed that the machine has been repared and will be delivered by the evening but it was not. Again I call thew call center on 6th Feb'14 and they confirmed the same will be delivered within the evening of 6th but that also not happended, everyday I call the call center they promissed to deliver the machine but it was never happened. Today is 8thFeb'14 and I called the call center again and they told that their supervisor will call me within half an hour but no body call me back till 3 hours and I again call back the call center and they again told me that the supervisor will call me after 5 minutes. I am not understanding what is going on. please help Regards pranjal saikia guwahati [protected]

Sub: Complaint against Samsung 7562 Galaxy S Duos IMEI NO [protected] It is respectfully submitted that I, Rabinder Setia aged about 70 years Ex- Serviceman cum Senior Citizen received gift from above said Mobile from Sh. Arun Kumar who Purchased it amounting Rs.9400/- from JAIDEEP ENTERPRISES Opp. MSD School, Hanuman Chowk, Bathinda on dated[protected] After a few month this mobile not worked properly. When I contacted dealer, He sent it to Samsung Service Centre. Samsung Service Centre told me that for repair of this mobile Rs.7000/- will be charged. I told them that this mobile is within guarantee period and I also showed them copy of bill and warranty card. This is absolute mockery and pure Injustice against me because the mobile is still under warranty period and having a guarantee period. I request you to arrange either replace the Mobile with new one or refund my money otherwise I have to approach the Court for justice. Rabinder Kumar Setia 213, Urban Estate, Phase 1 Bathinda-151001 Mobile [protected] Email [protected]@gmail.com

I purchased a SAMSUNG LED 32" (Model UA32D4003, SL NO. 203232NC200054) in JUNE, 2012 and after end of warranty period (12months) it started giving trouble. In November, 2013 first we experienced display problem and we lodged complain bearing No. [protected] and problem solved temporarily. After that in last week of January, 2014 again we faced the problem of display Again I lodged a complain vide no. [protected] and Service visited my TV on 03/02/2014 and advised that 1 Circuit of TV damaged and it will costs 4000/= (approx) for replacement.

I want to ask the managerment of SAMSUNG an Internationally reputed Consumer Product Company, whethere the lifespan of their Electronic product like TV etc. is only 1 year ( Waranty period) and I hope the company is trying to cheat the innocent purchaser, like me. Is it justified that the consumer is to buy a LED TV for more than 28000/= for 1 year only and why they should not maintain quality control of their Electronic product.

I request to goodself of SAMSUNG management to repair my LED TV at their own cost within 1 week as they sold the defect TV to me which started giving trouble after expiry of warranty period . Otherwise, I shall have no option to move to Consumer Forum and Customer Grievance Cell, Govt. of West Bengal, if the problem not soved immediately.

JNANJYOTI CHOUDHURY
PLOT-25, MILANPALLY CO-OP, SONARPUR,
KOLKATA -700015, email : jj.[protected]@sbi.co.in

I bought a Samsung Galaxy Core i8262 mobile (Serial no – RZ1D857HNAN / [protected]) on 8th September, 2013 from ReNew, Baguiati, Kolkata for Rs 12, 700. Right from the beginning, there was a problem with the set as it was being switched off / restarted automatically. When it switched off automatically there was no sound or anything. I only knew about it when I tried to use it for some reason. This was happening once or twice in a day. I watched for some days charged the mobile enough and then went to the shop and they advised to go to Samsung service centre. I lodged the first complaint in Samsung Service Centre System & Service in Saltlake, Kolkata on 25th September with complaint registration no [protected]. They returned the set after 3 days saying it has been repaired by software update. The mobile did not report any problem for the first month after servicing. But the same problem re-occurred from November end. As I was busy and out of station for work and personal reason I used another mobile in the meantime and lodged another complaint on 24th January, 2014 with the same problem in the same service centre mentioned above. They returned the mobile on 27th January saying that it has been repaired by a software update and the power button has been changed. But the problem re-appeared from the next day only. This time the mobile is getting switched off almost 3-4 times a day and seems like the problem has been aggravated. I am really fed up with this set and Samsung service. I cannot use this mobile as I know I will miss my important calls if I use this as I don’t know when it gets switched off. I immediately want a replacement of this mobile. Otherwise I have no options to formally a lodge a complaint in the consumer court.

well, this issue had been already escalated to samsung customer care and executive team and nothing happened finally. due to their poor customer care and crap product quality, i am writing it once again here.

Model: UA40D5500RR.

Bought Samsung LED TV 2 yrs back and exactly after a year (after warranty got void), the problem started. Earlier, it used to visible for some 10 or 15 mins...now its permanent. Contacted...

Look samsung mobile fraud s6312

Dear friends samsung
Launched samsung galaxy young s6312 and selling this product in
Market.If you see its camera its resolution is flickering which you can
See easily in photo attached . Friends it has been complaint to company
But still problem not sorted by samsung their complaint no.Is
[protected] pending since 10th jan. 2014 camera is new and not even used
For a day. Samsung customer care complaint is [protected].Please share so
That we may not be fooled from company

Mobile handset of Samsung Galaxy Grand GT I9082- IMEI No. [protected] purchased from M/s. SSK Retails Pvt. Ltd. Lower Parel, Mumbai -400013 vide invice no. S13/10652 Dated 06/11/2013. The device memory of handset is 8GB but in the storage showing reading as System memory 3.96GB, Cached Data 0.05GB, Available space 3.38 GB & Used space 57.61 GB instead of 0.61 GB means there is a getting Virus during surfing. I have approached twice for the above reason at service centre of samsung located at Borivli (E) Mumbai-66 & they had twice formatted my subject handset for cleaning of storage of data.on 11.012.13 & 25.11.13 but in vain because same problem again arise as on today. In view of the above, I have to conclusion that your technicians are not trained or handset is faulty. Please communicate with me on mob. no. [protected] & [protected] to rectify the same otherwise i will approach to consumer court.

My mobile phone is samsung galaxy s3 GT-I9300 i send it to Alexandria Store to fix it from[protected] with no replay till now I called union group call center a lot and complained two times my mobile faults is restarting a lot and need to change the key lock. Every time the customer service telling me that the spare part not available now and they waiting for receiving it from outside Egypt it is a very bad attitude from customer service and i am afraid that you are losing points for samsung here in Egypt because of the worst after sales services . i am in a trouble beacuse my work is depend on my mobile phone which is damaged i think it will be the last time for me to buy or use samsung ever & you will losing many customers like me my name is bassant amer mob: [protected] [protected] email :[protected]@hotmail.com

I have purchased samsung printer 15 days back (with cost of 12500/- )but it is not working since time of instalation. I have called to ther customer care about 20 times in thess fifteen Days but not giving service the are just assuring.
I am going to sue the company in consumer forum.

Hi sir/madam,

Two days back i went to purchase Samsung mobile with emi options using credit card to T.nagar Samsung showroom the person who explained about the mobile price which we asked started talking harshly when we asked about some doubt in price increase which is more different than other dealers. He itself having doubt in swiping card and asking doubt to some other person in phone and cutting the call harshly with big sound.

So we came out and bought the mobile from other dealer. This is what he is giving respect to the customer who and all came to shop.

Please dont buy any mobile from that show room or else you will lose your respect. Since he is manager or senior most person in that shop he behaved like that. Is possible please take necessary action on that person. I dont have any proof but he is manager i think.

This is regarding service center which has charged me Rs. 6110 for LCD replacement. I have Cash Receipt Book No. 91 CR No. 4515 Dt. 06/01/2014.

After a week, It is same the way it was, it hangs, LCD doesn't respond. Center incharge Mr. Rajan is not responding, mostly out of center and doesn't respond phone calls. Staff also adviced me for new battery order, to which later they informed that they cant arranged due to exhausted limit of the center.

Service Center details: M/S JMD Services 98, Ambedkar Road Ghaziabad.

Please help and get my phone rectified.

dear sir, i have Samsung galaxy Grand phone.so so many time i complain it but always said put on observing n 3 to 4 times i gave him but phone is not working it working very slow. so please help me for this.i want replacement but they don't heard my complain. thank you

I have had a Samsung galaxy ace through virgin mobile for the past 12mnths on a 2year contract with insurance included, I have had nothing but trouble with from the beginning, starting of it would not let me set up a email account, then over the year it started deleting photos n important notes and text messages n then started freezing up and the sound on the keyboards and all other sounds all stated going off, to get my phone working again I had to turn the phone off n remove the battery n put it back in to get it working again theses problems with the sound n freezing and deleting stuff don't happen all the time maybe 2_3 Times a month on and off I have been in contact with virgin at least 20_25 Times over the last year to tryn solve the problems to no avail, over the last 4month my phone has been sent to virgin technical department twice supposedly to be fixed the 1st time they sent it back saying it was fixed as it was covered by the warranty, the problems still existed and a new problem has arisen since I got it back which I did not have until I got it back of them it would not hold the charge the battery started dying after about 2days, I sent the phone back to them, at witch I then got my phone back for a second time to which they then told me that because of the battery problem they r saying the warranty does not cover this even tho when I spoke to them to arrange sending the phone back the second time they told me it was still under warranty and the manager whom I spoke to admitted to me the phone was not fixed at all the 1st or 2nd time, and that they know there is problems with all samsung phones b4 they even send them out to customers, and now they r saying that because of the battery problems the warranty is out so with the insurance I have to pay a sum of money to fix it I went thro different people there trying get a resolution and I got told 3different prices of 3diffrent people I would have to pay £35 then onother person said £70 and the last person said £50, I had no problems with the battery until the phone came back to me after the 1st time it was supposed to have been fixed n I believe this problem has happened in there care as a way to make me pay a sum of money whether it was done by accident or on purpose I did not have any battery problems b4 had the phone all I want is what I am paying for is a mobile phone that works proper I have been very ill over the last six month n have been housbound n I explained this to them that my phone is my lifeline and I don't have the money they r trying to con out of me to fix it, all this stress is making me I'll all I want is what I am paying for a Mobil phone that's works proper, I have another 12mnths left on this contract n they want me to pay £140 to buy myself out of it knowing fully that there is no way I can afford to do that, I was informed by one of there workers all phone conversations r recorded so i[censored] wish to verify what I and them have said they should be able to assist you with that information, I have had numerous samsung products ie tvs and phones in the past n I have always been very happy and satisfied with them n I think it's a crying shame that you could end up with a bad name because of the incompetence of a few of virgin mobile s workers and managers, I am hoping u may be able to assist me in getting a mobile phone that works proper for the rest of my contact n am looking forward to hearing from you with a solution to this problem thank you very much Mr Shaun Hillam 276stand lane radcliffe m26 1je [protected] [protected]@gmail.com

Hi this is siddharth sahni, contact no. [protected], [protected] and I had purchased samsung galaxy grand and got the offer of samsung galaxy grand and till date I have not received the headset while dtdc said that packet is lost so contact samsung for the same and also contacted samsung several times but got no response in the concern. Kindly take the strict action towards this because its been more than 3 months and below is the attached detail: Hi SIDDHARTH SAHNI, Thank you for registering for the Galaxy Grand offer. You have successfully submitted data. Your Gift Tracking Number is[protected]. Consignment delivery can range between 4 to 6 weeks depending on location. For any queries call us at our helpdesk - [protected] Regards, Samsung GALAXY GRAND Promo Team