Samsung India Complaints & Reviews

Dear Sir,

My TV is again having problem of speaker and woofer, your engineer has visited on 13th Mar and found TV speaker and woofer has faulty again which was recently replaced, today when i called to customer helpline they said i have to to again charges of Rs.3145/- towards replacing the speaker and woofer.

Sir, My concern is a company SAMSUNG which is No.1 brand in the market and still consumer like me need...

I purchased two split ACs of same model on Sept 28, 2013. Thereafter, there has been gas leakage on two occassions from one AC - once during warranty and once in November 2013 (for which I had to pay as product was out of warranty. The second AC required one chan ge of condenser(?) and change of wiring. The condenser change was during warranty and the wiring change after warranty expired and was paid for by me. On last time I also told that the products are defective and should be replaced. Senior executives at call centre assured that I should pay on gas charges and service would be free. Now the same problem has happened with the same AC. I am seriously fed up with this scam. The company officials insist I should pay Rs.5304.50 for defective condenser and gas charging. Since the company is not interested in solving the problem but only wants to keep making money by service charges on defective product, I requested them to kindly take away both AC as free gift from my side and install it in their India Offices. They say this is against company policy so I should either live with non-functional AC or pay them for getting it repaired. I asked them what is the guarantee that the product will not malfuntion again. they say they are liable only for 90 days after repairs and if the product malfunctions again, then I have to get it repaired on cost basis. I am feeling trapped and cheated. please help

Hi Samsung, I have purchased my first smart phone S II mobile of world's topmost smart phone producer Samsung with lots of dreams. All those have become nightmare because of the worst and feasible product from you. I never expected such a case from samsung product. And product lifetime is just 1.4 years and major part of phone i.e. Motherboard has gone. Though the warranty period is only one year now it costs 8000 for replacement . Such a worst of its samsung kind. And the reason given by service center it has happened due to application installed only. How come a software installed will crash the hardware. If its true then the product is that feasible that a software damages the hardware. Silly reason and worst part of samsung. Nevertheless i am totally disappointed because of samsung.

Samsung, How would you feel if you pay a lot of money to buy a Samsung TV which last for only an year and then you have to pay more than half the amount to get that repaired. The product gets repaired you don't get the Warranty on it and then again the next year the same thing happens and then you have to pay again the half the amount of the product. Exactly this is the case with me. I had bought the Samsung LCD TV considering the fact that this is the best brand in TV manufacturing but it last for 11 months and then started getting color lines on the display. Samsung quoted me 18000 Rs to get it repaired but I was lucky enough that the TV was repaired since it was under warranty after struggling for about 2 months. I paid the bare minimum labor charges which was still around 2000 and got the TV fixed. But the problem doesn't ends here. After 1 year again the same thing happened, the same exact issue and now Samsung wants me to pay 18000. What is the guaranty that after paying the amount it will still work, We pay lots of money to buy a nice product assuming that it will last for a longer time but that doesn't happen. Samsung is a brand name I don't expect the products to die within an year. Now Samsung wants me to pay 18000 for the product to be repaired which is half the amount of the product. I am not even getting Warranty on the replaced product. I escalated this to Samsung CEO and got the response that if I agree to pay 18000 they will replace the entire panel and give me 1 yr warranty, but exactly that's my point is, it works well for 1 yr and then die. I am not happy with Samsung product and will not recommend this to anyone in future. Complaint number is:- [protected] Alok

Sir, This is to inform u that I have a samsung double door refrigerator buy 6 years ago of Rs- 38000 its guarantee period is over it is not cooling from 8 months I have many times complaint to the customer care a engineer come many times but not able to correct it .The reference number is [protected]. Please take actions immediately. Phone Number:- [protected] Address:- Bansal Stationery Mart J.P. Road, Pilibhit U.P.

I have purchased 40 _quot LED ty on feb 2012 & it was installed by company engineer. Till february 2012 it was working fine but since last month half of the screen goes black, when we push the panel it works fine for few minutes .We have complaint this to your customer care dept they said that the panel is faulty and we will charge it & you have to pay 18000+ taxes . Sir I just want to know that how can a LED of samsung branded company panel goes in this condition to replace it in just 24 months. I am in CCTV, Fire fighting buisness www.afexfire.com & purchase more than 20-25 LED Screens of samsung for my clients in last year & all are working perfectly fine . since this incident we have just stop purchasing of samsung brand . i request you to kindly do the needful & replace, repair our panel at the earliest.

my samsung note 2 was having hanging issue after ota update, else was working fine (i was gettin calls, recieving txts, internet was working)

i took it to MOBILE SHOPPE, santacruz west in hi life mall, submitted the phone at around 2 pm in working condition.
evening 6 i got a call saying my phones motherboard is dead il hav to pay 8k to repair it..

i said i want it back dnt want to repair it.

nxt day i went to collect the phone and it was not working at all!!! toatally dead piece!!! no charging nothing at all!!!
i had a fight with all the managers there, they r not even bothered to talk to u abt it!!!

i said i want my phone back in the same condition i had submitted it, they said we wont do anything..ur fone is dead ..pay 8k and get it working!!

my nice working phone was murdered by the service center ppl...!!!

samsungs service centers are horrible cheaters!!!

Fake add with my phone number--[protected] http://newdelhi.olx.in/samsung-s4-in-good-consition-iid[protected] the fake ad having my mobile number..i am getting 100 calls per day.please remove as soon as possible...olx... olx team please remove it

Dear Sir, I have got repaired my LCD on dt.25.01.14 with reference to my call No.[protected]. My LCD set serial No. is 123632NSC00152M & Model No. is LA32B480Q1MXL. On Mr.Vipin Mishra (Mb.No.[protected]) from TECHNO CRAFT 221, Ist Floor, Behind Joyti Complex, Bisarya Complex, Zone-I, M.P.Nagar, Bhopal (Ph.[protected] has been repaired and install software worth Rs.1300/- Labour Charge Rs.600/- Service Tax Rs.75/- thus Total amount Rs.1975/-. He said that the warranty will be one month. Today on dt.14.03.14 my LCD is not working properly, half part of screen is showing white and another part of screen black. My questions are that: Shall I have get it repaired quarterly once in a year? Is there any process to get it repaired free of cost? Shall I & my other colleagues have not trust the Samsung product in future? What shall I do?

My name is manish i am from ulhasnagar (maharashtra) having samsung galaxy S duos 7562 this complaint is regarding the internet issue which i m facing since day1... The issue is when i use both sim cards(dual sim mode) the internet connection gets disconnected frequently...i visited the samsung service centre four times for same issue but they just updated the software everytime and handed it to me but the issue is not resolved yet... well there is issue with whatsappp aswell when i receive a message with hindi text font it works very slow... i have approached the customer care for the same but they are not entertaining me now as warranty is lapsed ... however i have approached them for the same since my warranty period and now they are telling me to pay for the issue... please assist me what do i need to do now... Awaiting for your valuable feedback Regards, Manish Sidhwani [protected]@gmail.com [protected] [protected]

Hi,

I have purchased Samsung Note 2 on 5th November 2013 from Samsung E Store website, commitment have been provided for 10% cash back and it will be provided till 5th Jan 2014.It almost two months from 5th Jan and after numerous followup cash back has not been provided. They are selling products on their website with Unethical Practices( Incorrect advertisement).

Regards,
Mohit.

i have purchased a samsung galaxy handset gt-i9082 it is making some problem in device the voice is not coming. i have sent the handset three times to the service centre. they do not solve the problem i am very worried about it. the voice is not coming . it is totally muted i want to repair my handset and change my handset i only want this.

Dear Sir/Madam, I have been a loyal customer of Samsung since many years now. I am however facing a terrible time with my latest acquisition (Samsung Galaxy SIII). Given the brand value of the Galaxy series and the SIII being a flagship product, I was convinced to get this product. Apart from the general lag and sluggish feel of the phone, I discovered a terrible flaw in the model I received. My SIII accumulates dust inside the camera lens which does not let me click any picture. I gave the phone for servicing and they replaced the camera (under warranty), however, it happened again within a span of 1 month. This time again they have replaced the camera but on enquiring about the reason for such rapid occurence of the exact same problem, the Store Manager blamed the 3.5mm jack or the earpiece of the phone and having many friends using an SIII, and a little technical knowledge, I argued about the apparent design flaw. On debating about the issue, the store manager went on to blame me for the problem saying after 10 months I cannot blame the phone. If such is the case then why do you provide us with a warranty of 12 months? This is utter nonsense and the least we expect from a reputed company as yours is basic courtesy. If a store manager of your service center can talk utter nonsense to a girl and then storms out of the room in the middle of a conversation, then I have nothing but utter disgust for Samsung. I do not wish to gain anything from this complaint but would just like to notify you about the daily happenings in your service center. I leave it all to you now. The details of the service center and the store manager are as follows:- Store Manager- Satyashree (Spelling unknown since the staff didn't know the spelling) Branch- Telnet Services No 1, 1st Cross, 80 Feet Road Koramangala 6th Block Bangalore- 560047

This complaint is regarding the misbehaviour by the Samsung Headoffice Delhi towards me after the complaint made by me for my mobile phone getting hanged problem in your website (www.consumercomplaints.in). The way he had conversation with me is very rude and disrespectful. We had the following conversation : He told me to courier the mobile to South India. When I told him that it would be inconvinient for me to sent the handset to South and asked him to suggest some other convinient way or nearby service centre, to which his reply was very rude as he told me to roam about the whole Kolkata and when tired to call back him and to sent the phone to South India. This type of behaviour from such reputed company's employee is not expected. I want an immidiate action against the company and the person talking to me. Further I am providing the number of Samsung Headoffice Delhi from which I got the call and time of the call. Date of call : 6th March, 2014 Number from Which I got the call : [protected] (7:16 PM) Device details : Samsung Grand Model : I9082 Device Problem : Phone getting hanged and processor not working. Purchased from : Spice Retail Ltd (20, Dobson Road, Howrah - 711101) Bill No. : 207 Date of purchase :[protected] Promised Warranty : 1 Year In the name of : Mohit Agarwal Residing at : 116/C Girish Ghosh Road, Liluah (Howrah) Contact No : [protected] ; [protected] Email Id : [protected]@gmail.com

Samsung fridge is still in warranty period and compressor got failed, for changing it company is asking Rs 1600. If compressor is faulty then how gas charged are on our head. If they are required to make fridge OK then they required possibilities. We have tried about 10 times but I am getting proper response. If anything can be done for me will be better because last 31 days fridge is in idle condition.

Greetings! This is the final call for my complaint for my mobile phone Samsung Grand GT I9082 and I won’t accept any apology from the company as it has already been done a lot but there is no solution to my problems. I’ve bought Samsung Mobile Grand – GT I9082, SSN – 19082 GSMH, FCC IO – A3LGT 19082, on 24/04/13 from Dealer : ASTEL SYSTEMS, C – 7, Gandhi Nagar Mod, Tonk Road, Jaipur – 302015, Rajasthan. I bought this mobile in April 2013 with loads of good reviews and excitement but it all turned into disappointment and irritation. In these past months I've lodged my complaint n-number of times but every time I receive a mail saying “We apologize for the inconvenience caused to you!” Then they give me a call saying send you’re mobile to the nearest service center and we’ll resolve the issue. But every time I spend my time in taking back up of phone and sending it to the service center but even after keeping my phone in observation for 10 days the condition remains the same. When I call them again then the reply I receive from there side is: “Sir, we have kept your phone under observation for days but couldn’t catch the problem, it’s not visible to our technical team.” I don’t understand this. Either the technician of the company is not equipped enough or maybe they believe their customer is lying. I’ve been patient for quite a long time believing that a Company like Samsung will care about its Customers but I was wrong. They don’t! I’ve contacted the CEO’s office twice but still my issues are not resolved. I demand an urgent replacement of the Mobile or total refund of my money as I’ve tried all my guts to resolve the problems. It is sad to say but if my Mobile won’t be replaced then I’ve to move to the Consumer Court. I’ll post my reviews about the poor services, ill customer relationship and satisfaction of Samsung on my blog, social networking platforms and other e-commerce websites. The following are the problems I’m facing for months: • The Touch doesn’t work too often; • The processor has turned very slow in working and efficiency; • Sometimes the display of the phone doesn’t respond while making calls; • The vibration of the phone starts automatically and I’ve to remove the battery to resolve this issue; • The mobile phone gets hung while working; • Even when the SIM card is inserted it shows No Network Available while the signals are visible and incoming and outgoing calls get barred; • When the SIM card is ejected then also signals are shown; • While the conversation is going on, the front keys and volume keys stop working and removal of the battery is the only remedy left at that moment. • During Incoming Calls the display of the screen often doesn’t respond neither do any button responds and when the phone gets disconnected automatically then the Mobile reboots itself; • The time displaying in the Mobile phone often depicts advance hours to the current time i.e. if the current time is 9 am then it might show 3 pm. SUNEEL DUTT GOYAL Additional Secretary General, Federation of Rajasthan Trade & Industry(FORTI) Consultant: Corporate Dairy & Agriculture Farming & Processing Ex. Vice President- Jaipur Stock Exchange Ltd. Ex. Director- Urban Co-operative Bank Ltd. Alwar 4, Vishnu Path, Satya Vihar, Lal Kothi, Jaipur, Raj.-302015(INDIA) ☎ +[protected]| Mobile: +[protected] ✉ [protected]@gmail.com ☞ www.rosebayorganic.com

This complaint is regarding my Samsung mobile phone Grand I9082 purchased on[protected]Bill No. 207) from Spice Retail Ltd, Howrah(West Bengal).The problem with my phone is it gets hanged when I used to open any folder and processor is not working even when I am using the device without external memory card. I have visited service center 3 times in last 1 month regarding this problem but the company is uanble to resolve my problem and all the time he just formatted the phone and gave me back. Still the problem persists.It is getting very difficult for me to use my mobile and this problem is hindering my work also as I am unabe to take any call whenever the phone gets hanged. I demand a quick action for the abovesaid problem. Further I am attaching the photocopy of the mobile bill with this complaint. Device details : Samsung Grand Model : I9082 Purchased from : Spice Retail Ltd (20, Dobson Road, Howrah - 711101) Bill No. : 207 Date of purchase :[protected] Promised Warranty : 1 Year In the name of : Mohit Agarwal Residing at : 116/C Girish Ghosh Road, Liluah (Howrah) Contact No : [protected] ; [protected] Email Id : [protected]@gmail.com

In my entire life i have never come across with such a substandard phone and service...i bought this phone (S4 - one of the most updated phone) in Nov 2013..and since then there is a problem with the phone in-terms of charging, battery drain and performance issue. In Dec 2013 only i changed it USB at the service centre and it again in Jan 2014 it started showing problems...so i again went to service center on Saturday (Feb 1) they made me wait for 1 hour without any solution. The service centre then asked me to keep the phone and come back after some hours, I did the same and i went back, they told me the phone has charge connector issue...i don’t understand the phone which is 3 months old how can it have so many issues...the service center asked me to deposit phone for 1 week to sort its hardware issues without giving any replacement...the phone was repaired finally at the service center...however some internal problems have again surfaced from Feb 28 (yes the phone was just repaired a week before the recent problem which arised)...and the team is asking me to again to go to service center...can any1 imagine going to service center every 15 days...what is this...I dont have any other work but to go to Samsung Service center

Hi. I would like to submit my complaint against SAMSUNG. I purchased a LED Television from Dubai on[protected]. After 8 months of moderate use the Panel gone bad, since it is a manufacturing defect I contacted SAMSUNG Call Center and registered a complaint for in warranty repair. A technician visited and he advised that they need to send the Bill copy of the purchase and warranty card to International warranty team and they will send an approval then the repair will be carried out. But to my surprise they informed me that the International Warranty is not applicable as the records are not matching. However, in the warranty card it has clearly mentioned that International Warranty is applicable in INDIA as well. Also there is INDIAN flag on the BOX of Television where International Warranty is accepted. I request the Authorities to look into my grievance and help me get the repair done. Regards, Salam

Dear Samsung team, I purchased my Samsung refrigerator at 14/04/2013 from Richa electronics Kanpur.Vegitable one side broken, I complained to Richa electronics but no one came to visit my issue..when the fridge is running some sound is coming, if i prees the door then it will go off.samsung service is very poor. Consumer name :P.K Kanjilal Contact no:[protected]