Samsung India Complaints & Reviews

Address: Bangalore, Karnataka

Customer no : [protected] Fridge Specification : Single Door Fridge Model no : RR2115TCARX/TL Fridge Sr. no : 094142AD702709J Purchase date : 07/09/2013 My Fridge has Noise issue from Day-1. I have raised complain many times but issue is not yet fixed. Please fix the issue or replace the Fridge. In first visit of Engineer at my place, Engineer told that Noise is coming from compressor due to compressor attached (cooling) wire got bend cause of shifting issue. He did something in Fridge back panel and told that it’s got fixed and left. We realized that Noise is more compare to previous state. Again raised complain with Vivek showroom Fridge is making noise not yet fixed. In Second visit of Engineer at my Place, Engineer again did something on Fridge back panel and left. Engineer told that this is normal noise. My family got frustrated as per Engineer comments. We are thinking we made wrong choice to buying Samsung Fridge. I discuss with my office colleague who have Samsung fridge Single door & double door, found that compare to my fridge there is very less noise. Again raised complain with Vivek Showroom Fridge issue is still not resolve, due to that we are getting Headache. In Third visit of Engineer at my place, Engineer told that Noise is coming from compressor, Compressor need to replace. He told that I am going to inform/arrange Compressor Engineer to replace the compressor. Engineer visited Yesterday(25/02/2013) and replaced the compressor. But it’s not make any difference. Again raised complain with Vivek showroom Fridge issue is still not being resolved even compressor is replaced. Vivek showroom executive told that, you need to escalate to Nitin[protected]. I tried to reach Nitin, he told that, he is on leave will back on Monday. Reach to Vilas[protected] he will help you. In Fourth visit of Engineers at my place, Engineer try to identified the cause, and did some changes in Fridge back end to fix that. Engineer advise change the position of fridge. We have change the position to observe that sound. It’s reduced or not. Found that sound is more compare to previous day (I strongly felt that we made wrong choice). In fifth visit(Today) of Engineers at my place, Engineer has did some changes and try to fix that. Today observation, sound is less compare to yesterday noise But still noisy(Similar to day 1). I can't bare this fridge anymore, Refund money back.. Regards Manoj Patel Mo - [protected]

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Address: Ahmedabad, Gujarat

Please read replay from different offices of samsung.Even when the same matter is escalated to different offices of samsung, no one has any clue has what they will do with the upgrades. Absolutely a waste, no one knows as who will upgrade android, when will they upgrade, why they should upgrade, what they will earn by upgrading android, why should we care for the customerthis is clear samsung has no answer to upgrades. They are interested in cheating and making new customer and then customer should suffer for their life.Good bye samsung for ever. I brought s duos for my wife at rs 18000 and its android never get upgraded and cheater samsung launched s duos 2 with the latest android at rs 9000.Again i brought galaxy tab for my kid and andriod is not upgraded for her. And cheating company samsung launched tab 3 neo with the higher android version at cheaper price in less than 3 months.How can you reply on brands like this who does not know their software upgrdation plans. With this it is clear never buy samsung products. They cheat and no value for the customer.I will escalate and print this on all the social media and will make people aware on the cheating brands like samsungread the replies from samsung officescounselor answerdear nilesh gotecha, thank you for contacting samsung customer care.Please accept our sincere apologies for the inconvenience you may have experienced.Im sorrythe upgrade is not available for your model and a new model has been designed with the upgrade you desire for your unit .To discuss further about the issue you can reach us at 1-800-samsung[protected]we hope we’ve answered your inquiry. Please let us know if there are any additional questions or concerns.You can also visit our how to & faq >section on the website for more product information.We deeply value your loyalty to samsung and are committed to provide you with the highest level of customerservice. If for any reason theinformation we provided did not resolve your issue, we have variouscontact channels that are available to assist in resolving your concernfor immediate assistance with a live agent, you can chat with us herefor support by phone, you can reach us at 1-800-samsung[protected]samsung’s social media team is available to assist with providing up-to-date information or answering questions.Visit us on facebookvisit us on twitterthank you for being a samsung customer!Kind regards, bryan msamsung customer carehttp://www.Samsung.Com/ca dear nilesh gotecha, thank you for contacting samsung telecommunications america.After reviewing your email, we understand that you have concerns regarding the updates for your samsung tablet.We apologize for any inconvenience caused.We understand your requirement for the updates. We see that you have already contacted samsung india regarding the issue. We would like to inform you that samsung support and service is country specific. The information on support and service outside us is unavailable at our end as the email channel you have reached is dedicated for technical queries on samsung us mobiles, tablets. In this regard, we request you contact samsung india support for further assistance on this. Please access the web-link below to reach samsung india support.Link: http://www.Samsung.Com/in/support/main/supportmain.Dohope you would understand our limitations.If you have more questions regarding your samsung mobile phone, you can also reach out to our chat support team by accessing the following link. Live chat is available 24 hours a day. 7 days a weeklink: http://www.Samsung.Com/us/support/contactthank you for your continued interest in samsung products.Sincerely, allenteam samsung world widesee my struggle. Samsung as a company launch product, fish net customers and then forget them.They are not customer company, but marketing company.I have brought tab 3 211 with the promise o[censored]pgraded android in near future. And cheating samsung launched tab 3 neo with the same specs with the new android but those who have brought will have to suffer.No proper response. Even when you write to ceo office, incompetent teams will respond as if they are doing big favour.If this is approach of samsung, let me put a cross mark on the brand.I want to return my tab back if no concrete response is received on the upgrade.Kindly initiate the sameregardsnilesh[protected]dear samsung:check you reply. This clearly shows that you have cheated us by selling substandard product with the old config.As you failed to initiate the upgrade, kindly initiate return of the same.Regardsnilesh gotecha[protected]this i have been writing for atleast 4th time. Till date no proper response has been given by any of the teams customer care or technical. What is the use of such helpline where no clues are offered to the customers.You already have tested android upgrade to 4.2 for galaxy tab 3 model 211 and instead of providing it to us new model lite is launched. This is clear terms of customer exploitation.Pleaee note that we require clearly timeline by which upgrades are going to release or you will have to take return of the tab 3 because of cheating to customer.I will not stop my fight and would weite to all the ceo offices and all facebook pages and across because how can someone who has spend hard earned money is cheated like this.Please share road map to upgrade or initiate returnregardsnilesh[protected]counselor answerdear mr. Gotecha, good evening!This is sweta joshi, customer experience.We apologize for the inconvenience caused to you.With reference to your mail regarding the official update for galaxy tab 3, we regret to inform you that currently we are not having any official update regarding the same.We will update you regarding the same through various modes of communication.We appreciate your support and patience and assure you of our best services always.With warm regards, sweta joshisenior executive - customer experiencesamsung india electronics pvt. Ltd.Counselor answerdear mr. Gotecha, good afternoon!This is meenu from customer experience.With reference to your mail, we are forwarding your concern to our technical department and they will arrange a call to resolve your issue on priority.We appreciate your support and patience and assure you of our best services always.With warm regards, meenu guptasenior executive - customer experiencesamsung india electronics pvt. Ltd.Your questionthis i have been writing for atleast 4th time. Till date no proper response has been given by any of the teams customer care or technical. What is the use of such helpline where no clues are offered to the customers.You already have tested android upgrade to 4.2 for galaxy tab 3 model 211 and instead of providing it to us new model lite is launched. This is clear terms of customer exploitation.Pleaee note that we require clearly timeline by which upgrades are going to release or you will have to take return of the tab 3 because of cheating to customer.I will not stop my fight and would weite to all the ceo offices and all facebook pages and across because how can someone who has spend hard earned money is cheated like this.Please share road map to upgrade or initiate returnregardsnilesh[protected]counselor answerdear mr. Gotecha, good evening!This is sweta joshi, customer experience.We apologize for the inconvenience caused to you.With reference to your mail regarding the official update for galaxy tab 3, we regret to inform you that currently we are not having any official update regarding the same.We will update you regarding the same through various modes of communication.We appreciate your support and patience and assure you of our best services always.With warm regards, sweta joshisenior executive - customer experiencesamsung india electronics pvt. Ltd.15px letter-spacing: 0px font-family: arial padding: 0px_quot> samsung supportcounselor answergood afternoon, mr. Gotecha, this is shashank, customer experience.We are always in receipt of our customer's suggestion, through which we can make our services and products better as per their satisfaction.Further, we would like to inform you that designed android version is a product feature and same is applicable for every customer.Moreover, as per your concern for up-gradation on the designed version, we would like to inform you that if in near future there is any update, you will get the information with various modes of communications.In this regard, we have taken you feedback and forwarding it for further review.Thanking you and assuring you of our best services always.Warm regards, shashank srivastavasenior executive - customer experiencesamsung india electronics pvt. Ltd.Counselor answerdear mr. Gotecha, good evening!This is sweta joshi, customer experience.We apologize for the inconvenience caused to you.With reference to your mail regarding the official update for galaxy tab 3, we regret to inform you that currently we are not having any official update regarding the same.We will update you regarding the same through various modes of communication.We appreciate your support and patience and assure you of our best services always.With warm regards, sweta joshisenior executive - customer experiencesamsung india electronics pvt. Ltd.15px letter-spacing: 0px font-family: arial padding: 0px_quot> samsung supportcounselor answerdear mr nilesh gotechathank you for your email dated 27 february 2014. (Ref no. [protected])we appreciate your keen interest in having the functionality of your mobile device maximized by upgrading your firmware to the latest android version.While we understand your anxiety, we wish to highlight that firmware upgrades are released gradually only after passing several technical tests.While such upgrades may introduce fresh mobile experiences by increasing the functionality of the mobile device, we do wish to clarify that they are essentially released to maintain the stability. As such, firmware upgrades will only be released for the particular device model if the balance of the device is levelled.We seek your kind understanding in this matter and would also like to add that sufficient time is required to integrate the touch-wiz front-end user interface of our devices with the latest android version so as to deliver superior functionality.We hope the above has provided adequate addressing of the matter and do thank you for taking the time to be in correspondence with us.Should you need further assistance, please contact samsung customer care at[protected]Mon-sun 8.30am ~ 6.00pm) or visit http://www.Samsung.Com.Sgfor more information.Warmest regards, vind sksamsung customer care.5px; letter-spacing: 0px; font-family: arial; padding: 0px;">cyber svccounselor answerhi, pleasant day to you.[protected][protected][protected]-thanks for contacting samsung malaysia electronicswe understand your concerns. With regards to your query on future software updates, we advise you to refer to your country of origin, as they updates are released according to regions.[protected][protected][protected]-thank you & best regards, samsung (M) electronics customer servicesamsung careline #[protected]line-height: 15px; letter-spacing: 0px; font-family: arial; padding: 0px;">samsung support

Aug 13, 2020

Complaint marked as Resolved

Mar 21, 2014

Updated by neilgotecha samsung dear:this is my 100th reminder.Either come out and update us on the upgradation of the Android OR take return of the productPlease do not respond with the standard mail and come out with the to the point reply as are you going to give upgrade or not and if yes by when.if you cannot give reply please arrange to get my product backDEAF SAMSUNG: ARE YOU LISTENINGMY ALLL COMMUNICATION GOING TO ALL MEDIA AND SOCIAL NETWORKING SITE. MY FIGHT IS ON. YOU CANNOT CHEAT CUSTOMER AND HAVE THEM USE OLD SOFTWARE FOR YEARS.EITHER YOU UPGRADE OR TAKE RETURN OF MY TAB. ITS MY RIGHTreminder 76:UPGRADE ANDRIOD OR TAKE RETURN OF THE PRODUCTKINDLY ANSWER BELOW QUEIRES AND UPGRADE ANDROID OR TAKE RETURN OF THE PRODUCT.REGARDSNILESH[protected]Your questionSAMSUNG:REMINDER 75: UPGRADE ANDRIOD OR TAKE RETURN OF THE PRODUCTKINDLY ANSWER BELOW QUEIRES AND UPGRADE ANDROID OR TAKE RETURN OF THE PRODUCT.REGARDSNILESH[protected]Your questionYOU HAVE AGAIN RESPOND WITHOUT THE TIMELINE FOR THE ANDRIOD UPGRADE.PLEASE SHARE TIMELINE BY WHICH ANDROID WILL BE UPGRADED FOR SAMSUNG GALAXY TAB3 211IF YOU HAVE NO CLUE ON THE TIMELINE, THEN PLEASE INITIATE TO TAKE THE RETUN OF THE TABLET AS SOON AS POSSIBLE.THIS HAS BEEN OVER ONE MONTH NO ONE FROM SAMSUNG IN ANY OF THE WORLD OFFICE IS RESPONDING WITH THE TIMELINE.WHY SHOULD CUSTOMER SUFFER FOR SUCH A LONG PERIOD.IN CASE PROPOER RESOLUTION IS NO PROVIDED WILL PUBLISH THIS IN NEWSPAPERS / MEGAZINES / SOCIAL MEDIA / CONSUMER FORMS ON THE WRONG PRACTICES BY SAMSUNG.WE HAVE INVESTED HARD EARNED MONEY ON SAMSUNG AND WE CANNOT BE TREATED LIKE THISREGARDSNILESH[protected]Your questionPLEASE READ REPLAY FROM DIFFERENT OFFICES OF SAMSUNG.EVEN WHEN THE SAME MATTER IS ESCALATED TO DIFFERENT OFFICES OF SAMSUNG, NO ONE HAS ANY CLUE HAS WHAT THEY WILL DO WITH THE UPGRADES.ABSOLUTELY A WASTE, NO ONE KNOWS AS WHO WILL UPGRADE ANDROID, WHEN WILL THEY UPGRADE, WHY THEY SHOULD UPGRADE, WHAT THEY WILL EARN BY UPGRADING ANDROID, WHY SHOULD WE CARE FOR THE CUSTOMERTHIS IS CLEAR SAMSUNG HAS NO ANSWER TO UPGRADES. THEY ARE INTERESTED IN CHEATING AND MAKING NEW CUSTOMER AND THEN CUSTOMER SHOULD SUFFER FOR THEIR LIFE.GOOD BYE SAMSUNG FOR EVER. I BROUGHT S DUOS FOR MY WIFE AT RS 18000 AND ITS ANDROID NEVER GET UPGRADED AND CHEATER SAMSUNG LAUNCHED S DUOS 2 WITH THE LATEST ANDROID AT RS 9000.AGAIN I BROUGHT GALAXY TAB FOR MY KID AND ANDRIOD IS NOT UPGRADED FOR HER. AND CHEATING COMPANY SAMSUNG LAUNCHED TAB 3 NEO WITH THE HIGHER ANDROID VERSION AT CHEAPER PRICE IN LESS THAN 3 MONTHS.HOW CAN YOU REPLY ON BRANDS LIKE THIS WHO DOES NOT KNOW THEIR SOFTWARE UPGRDATION PLANS.WITH THIS IT IS CLEAR NEVER BUY SAMSUNG PRODUCTS. THEY CHEAT AND NO VALUE FOR THE CUSTOMER.I WILL ESCALATE AND PRINT THIS ON ALL THE SOCIAL MEDIA AND WILL MAKE PEOPLE AWARE ON THE CHEATING BRANDS LIKE SAMSUNGREAD THE REPLIES FROM SAMSUNG OFFICESCounselor answerDear Nilesh Gotecha, Thank you for contacting Samsung Customer Care.Please accept our sincere apologies for the inconvenience you may have experienced.im sorrythe upgrade is not available for your model and a new model has been designed with the upgrade you desire for your unit .to discuss further about the issue you can reach us at 1-800-SAMSUNG[protected]We hope we’ve answered your inquiry. Please let us know if there are any additional questions or concerns.You can also visit our How To & FAQ >section on the website for more product information.We deeply value your loyalty to Samsung and are committed to provide you with the highest level of customerservice. If for any reason theinformation we provided did not resolve your issue, we have variouscontact channels that are available to assist in resolving your concernFor immediate assistance with a live agent, you can chat with us hereFor support by phone, you can reach us at 1-800-SAMSUNG[protected]Samsung’s Social Media Team is available to assist with providing up-to-date information or answering questions.Visit us on FacebookVisit us on TwitterThank you for being a Samsung Customer!Kind Regards, Bryan MSamsung Customer Carehttp://www.samsung.com/caDear Nilesh Gotecha, Thank you for contacting Samsung Telecommunications America.After reviewing your Email, we understand that you have concerns regarding the updates for your Samsung Tablet.We apologize for any inconvenience caused.We understand your requirement for the updates. We see that you have already contacted Samsung India regarding the issue. We would like to inform you that Samsung support and service is country specific. The information on support and service outside US is unavailable at our end as the Email channel you have reached is dedicated for technical queries on Samsung US mobiles, tablets. In this regard, we request you contact Samsung India support for further assistance on this. Please access the web-link below to reach Samsung India support.Link: http://www.samsung.com/in/support/main/supportMain.doHope you would understand our limitations.If you have more questions regarding your Samsung Mobile Phone, you can also reach out to our chat support team by accessing the following link. Live Chat is available 24 hours a day. 7 days a weekLink: http://www.samsung.com/us/support/contactThank you for your continued interest in Samsung products.Sincerely, AllenTEAM SAMSUNG WORLD WIDESEE MY STRUGGLE. SAMSUNG AS A COMPANY LAUNCH PRODUCT, FISH NET CUSTOMERS AND THEN FORGET THEM.THEY ARE NOT CUSTOMER COMPANY, BUT MARKETING COMPANY.I HAVE BROUGHT TAB 3 211 WITH THE PROMISE O[censored]PGRADED ANDROID IN NEAR FUTURE. AND CHEATING SAMSUNG LAUNCHED TAB 3 NEO WITH THE SAME SPECS WITH THE NEW ANDROID BUT THOSE WHO HAVE BROUGHT WILL HAVE TO SUFFER.NO PROPER RESPONSE. EVEN WHEN YOU WRITE TO CEO OFFICE, INCOMPETENT TEAMS WILL RESPOND AS IF THEY ARE DOING BIG FAVOUR.IF THIS IS APPROACH OF SAMSUNG, LET ME PUT A CROSS MARK ON THE BRAND.I WANT TO RETURN MY TAB BACK IF NO CONCRETE RESPONSE IS RECEIVED ON THE UPGRADE.KINDLY INITIATE THE SAMEREGARDSNILESH[protected]DEAR SAMSUNG:CHECK YOU REPLY. THIS CLEARLY SHOWS THAT YOU HAVE CHEATED US BY SELLING SUBSTANDARD PRODUCT WITH THE OLD CONFIG.AS YOU FAILED TO INITIATE THE UPGRADE, KINDLY INITIATE RETURN OF THE SAME.REGARDSNILESH GOTECHA[protected]This I have been writing for atleast 4th time. Till date no proper response has been given by any of the teams customer care or technical. What is the use of such helpline where no clues are offered to the customers.you already have tested android upgrade to 4.2 for galaxy tab 3 model 211 and instead of providing it to us new model lite is launched. This is clear terms of customer exploitation.Pleaee note that we require clearly timeline by which upgrades are going to release or you will have to take return of the tab 3 because of cheating to customer.I will not stop my fight and would weite to all the ceo offices and all facebook pages and across because how can someone who has spend hard earned money is cheated like this.please share road map to upgrade or initiate returnregardsnilesh[protected]Counselor answerDear Mr. Gotecha, Good Evening!This is Sweta Joshi, Customer Experience.We apologize for the inconvenience caused to you.With reference to your mail regarding the official update for Galaxy Tab 3, we regret to inform you that currently we are not having any official update regarding the same.We will update you regarding the same through various modes of communication.We appreciate your support and patience and assure you of our best services always.With warm regards, Sweta JoshiSenior Executive - Customer ExperienceSamsung India Electronics Pvt. Ltd.Counselor answerDear Mr. Gotecha, Good afternoon!This is Meenu from customer experience.With reference to your mail, we are forwarding your concern to our technical department and they will arrange a call to resolve your issue on priority.We appreciate your support and patience and assure you of our best services always.With warm regards, Meenu GuptaSenior Executive - Customer ExperienceSamsung India Electronics Pvt. Ltd.Your questionThis I have been writing for atleast 4th time. Till date no proper response has been given by any of the teams customer care or technical. What is the use of such helpline where no clues are offered to the customers.you already have tested android upgrade to 4.2 for galaxy tab 3 model 211 and instead of providing it to us new model lite is launched. This is clear terms of customer exploitation.Pleaee note that we require clearly timeline by which upgrades are going to release or you will have to take return of the tab 3 because of cheating to customer.I will not stop my fight and would weite to all the ceo offices and all facebook pages and across because how can someone who has spend hard earned money is cheated like this.please share road map to upgrade or initiate returnregardsnilesh[protected]Counselor answerDear Mr. Gotecha, Good Evening!This is Sweta Joshi, Customer Experience.We apologize for the inconvenience caused to you.With reference to your mail regarding the official update for Galaxy Tab 3, we regret to inform you that currently we are not having any official update regarding the same.We will update you regarding the same through various modes of communication.We appreciate your support and patience and assure you of our best services always.With warm regards, Sweta JoshiSenior Executive - Customer ExperienceSamsung India Electronics Pvt. Ltd.15px letter-spacing: 0px font-family: Arial padding: 0px_quot> Samsung SupportCounselor answerGood Afternoon, Mr. Gotecha, This is Shashank, Customer Experience.We are always in receipt of our customer''''''''''''''''s suggestion, through which we can make our services and products better as per their satisfaction.Further, we would like to inform you that designed android version is a product feature and same is applicable for every customer.Moreover, as per your concern for up-gradation on the designed version, we would like to inform you that if in near future there is any update, you will get the information with various modes of communications.In this regard, we have taken you feedback and forwarding it for further review.Thanking you and assuring you of our best services always.Warm Regards, Shashank SrivastavaSenior Executive - Customer ExperienceSamsung India Electronics Pvt. Ltd.Counselor answerDear Mr. Gotecha, Good Evening!This is Sweta Joshi, Customer Experience.We apologize for the inconvenience caused to you.With reference to your mail regarding the official update for Galaxy Tab 3, we regret to inform you that currently we are not having any official update regarding the same.We will update you regarding the same through various modes of communication.We appreciate your support and patience and assure you of our best services always.With warm regards, Sweta JoshiSenior Executive - Customer ExperienceSamsung India Electronics Pvt. Ltd.15px letter-spacing: 0px font-family: Arial padding: 0px_quot> Samsung SupportCounselor answerDear Mr Nilesh GotechaThank you for your email dated 27 February 2014. (Ref No. [protected])We appreciate your keen interest in having the functionality of your mobile device maximized by upgrading your firmware to the latest Android version.While we understand your anxiety, we wish to highlight that firmware upgrades are released gradually only after passing several technical tests.While such upgrades may introduce fresh mobile experiences by increasing the functionality of the mobile device, we do wish to clarify that they are essentially released to maintain the stability. As such, firmware upgrades will only be released for the particular device model if the balance of the device is levelled.We seek your kind understanding in this matter and would also like to add that sufficient time is required to integrate the touch-wiz front-end user interface of our devices with the latest Android version so as to deliver superior functionality.We hope the above has provided adequate addressing of the matter and do thank you for taking the time to be in correspondence with us.Should you need further assistance, please contact Samsung Customer Care at[protected]Mon-Sun 8.30am ~ 6.00pm) or visit http://www.samsung.com.sgfor more information.Warmest regards, Vind SKSamsung Customer Care.5px letter-spacing: 0px font-family: Arial padding: 0px_quot>Cyber SVCCounselor answerHi, Pleasant day to you.____________________________________________________________-Thanks for contacting Samsung Malaysia ElectronicsWe understand your concerns. With regards to your query on future software updates, we advise you to refer to your country of origin, as they updates are released according to regions.____________________________________________________________-Thank you & best regards, Samsung (M) Electronics Customer ServiceSamsung Careline #[protected]line-height: 15px letter-spacing: 0px font-family: Arial padding: 0px_quot>Samsung SupportCounselor answerDear Mr. Gotecha, Good Afternoon!This is Saurabh from Customer Experience.We received your email and noted down your concern.We are in receipt of your feedback and have noted down your concern.As Samsung is always known for deliver the best and user friendly products for its valuable customers, with great features and quality, therefore in relation to provide you best of our services.We would like to inform you that our R&D and sales team is working on this and soon it will be launched in India for our esteemed customers and admirers.Looking forward for a great relationship ahead.Thanking you and assuring you of our best services always.Warm Regard’s, Saurabh Kumar GuptaSenior Executive - Customer ExperienceSamsung India Electronics Pvt. Ltd.5px letter-spacing: 0px font-family: Arial padding: 0px_quot> Samsung SupportCounselor answerDear Mr.Gotecha, Good Afternoon!!This is Shweta Chopra, Customer ExperienceWith reference to your mail, we regret to inform you that we do not have any official update regarding the same. As soon as we get any updates we will inform you through various modes of communication.Thanking you and assuring you of our best services always.Warm regardsShweta ChopraSenior Executive - Customer ExperienceSamsung India Electronics Pvt. Ltd0, 120, 120) line-height: 12px_quot>Manuals, Drivers, Firmware & Software all at your fingertips.Counselor answerDear Mr. Gotecha, Good Afternoon!This is Alka Sinha, Customer Experience.We received your email and noted down your concern.With the reference to your email, we sincerely apologize for the inconvenience caused to you. We would like to inform you that we have forwarded your concern to the technical department, they will contact you soon.Thanking you and assuring you of our best services always.Warm regards, Alka SinhaSenior Executive - Customer ExperienceSamsung India Electronics Pvt. Ltd.family: Arial padding: 0px_quot>Counselor answerDear Mr.Gotecha, Good Evening!This is Priya from Customer Experience.We received your email and noted down your concern.We feel sorry for the inconvenience caused to you.As per our earlier communication we have already confirmed to you that till now new version (4.2.2) has not launched. Once same will be launch we will update information on website, as well as we will circulate in the service centers .Kindly wait for some time so that your issue may be resolved on priority basis.For further assistance you may contact our Customer Contact Center at[protected] or[protected].Thanking and assuring you for best services always.Warm Regard’s, Priya VermaSenior Executive - Customer ExperienceSamsung India Electronics Pvt. Ltd.

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Address: Bangalore, Karnataka

I Have bought 40 inch LED TV from Samsung and noticed thin lines in top of the screen from 8th month onwards, thought of it could be due to voltage fluctuations as the lines was very thin, but after 12 months once warranty expired we could noticeably big lines when we called up customer care they said it is a LED Panel issue, we were shocked and surprised as we pay ed 61 thousand brand new tv failing in few months usuage.day by day the lines are becoming bigger which is intolerable, then decided to call up customer care and asked them to fix the issue by providing free service for the fix of panel issue for which they are insisting me it is no where related to them, as already warranty period is got over, we need to pay 24 thousand now to fix the issue. i am not happy with their suggestion. Could you please help me to get this fix, as we could the see the lines from the 8th month itself but we were confident on the product and the lines were too small which made us not to call them during warranty period. Hope you understand it and do the needful.

Aug 14, 2020

Complaint marked as Resolved

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Hi,

I am complaining about a Samsung Galaxy
mobile I had through a Orange contract since last October I have advised them of the issues.

I have followed instructions provided by their technical team, to reset it and identify the problem

the phone has been sent off buy Orange twice for repair the issue still exists.

I still have 10ile months remaining on my contract and Orange have
advised me to contact you,

Regards,

Nita Vryaparj my
number is[protected]

Aug 14, 2020

Complaint marked as Resolved

Samsung Mobile customer support has been notified about the posted complaint.

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Address: Pune, Maharashtra

When I switch my Samsung S3 on Vibrator mode, when any call comes other than vibration voice there is another voice comes intensly like any short circuit. I have shown my cell in customer care they have told that they have to replace vibrator and it will take atleast 6 days and also there is no proper response or help from samsung customer care executives at the center. I have purchased this cell on 3rd feb 2014 and within 10 days this problem starts occuring.And to replace vibrator its taking 6 days which is not bearable.If 25000 rs cost mobile of samsung is giving hardware problem within 10 days which is not acceptable at all. Its the big question mark on samsung mobile quality and service provided by customer care. I want the replacement of the mobile. Please provide proper help as early as possible.

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Address: Bangalore, Karnataka

Customer no : [protected] Fridge Specification : Single Door Fridge Model no : RR2115TCARX/TL Fridge Sr. no : 094142AD702709J Purchase date : 07/09/2013 My Fridge has Noise issue since 08/09/2013. I have raised complain many times but issue is not yet fixed. Please fix the issue or replace the Fridge. In first visit of Engineer at my place, Engineer told that Noise is coming from compressor due to compressor attached (cooling) wire got bend cause of shifting issue. He did something in Fridge back panel and told that it’s got fixed and left. We realized that Noise is more compare to previous state. Again raised complain with Vivek showroom Fridge is making noise not yet fixed. In Second visit of Engineer at my Place, Engineer again did something on Fridge back panel and left. Engineer told that this is normal noise. My family got frustrated as per Engineer comments. We are thinking we made wrong choice to buying Samsung Fridge. I discuss with my office colleague who have Samsung fridge Single door & double door, found that compare to my fridge there is very less noise. Again raised complain with Vivek Showroom Fridge issue is still not resolve, due to that we are getting Headache. In Third visit of Engineer at my place, Engineer told that Noise is coming from compressor, Compressor need to replace. He told that I am going to inform/arrange Compressor Engineer to replace the compressor. Engineer visited Yesterday(25/02/2013) and replaced the compressor. But it’s not make any difference. Again raised complain with Vivek showroom Fridge issue is still not being resolved even compressor is replaced. Vivek showroom executive told that, you need to escalate to Nitin[protected]. I tried to reach Nitin, he told that, he is on leave will back on Monday. Reach to Vilas[protected] he will help you.

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Address: Thane, Maharashtra

Dear Sir,

I have bring to light the bad cutomer care attutide which we recently experiecend with SAMSUNG Repair Center Thane.

We have purchsed new mobile SAMSUNG Galaxy S Duos in month of July, 13 from shop infront of Thane station east. SInce we have purchased we never used its wifi option in device.

But recently when v got our WIFI device and trying to use the same we came to know there was some issue in the hardware of the handset.

The shopkeeper from whom we purchased the handset asked us to visit to SAMSUNG Service center in Thane (W).

On our visit, we were asked to keep the handset for 5 working days since the handset has hardware issue and wanted to replace the same.

We have asked for alternate peice but they denied and told us they dont have.

After we demanding for the alternate handset they agreed to give us simple handset.

But we cannot get the contacts details in simple mobile because of its memory capacity.

When I spoke to service center manager he straight away told me if you want to complain pl complain he will not able to help us in this regard.

Also he told me pl dont give your mobile right now pl complain and once you feel your complain is not resolved then you come to us.

I was iterally shocked on his remark and thought is this guy is so confident that we will not get positive feedback from SAMSUNG if we complain on such behaviour and service.

I was forced to write in this forum against SAMSUNG and if still they feel that they stand for quality then pl call us and register our complain against ur employee and provide us proper service for which we are liable.

My mobile no is [protected]/[protected].

If we dont get any response from your end we will really feel its not employee comment it is comment from SAMSUNG Side.

Thanks,

Deepanshu

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Address: Pune, Maharashtra

I seek your intervention for resolving my complaint #[protected] pertaining to an expensive Refrigerator RT â€“ 33FAJFARX â€“ Red which I purchased on 10th April 2013 (10 months back) from Pune (Maharashtra, INDIA). . Problem Statement In this barely 10 months o[censored]sage, vegetable basket side knobs which holds the entire load of the basket gave up leaving the basket in a state that it cannot be used. Worst is side liners on which basket slides are also damaged and progressively material is oozing out of it. Definitely I would not have purchased this product from your esteemed company if I was little aware of such a problem coming forward. My assessment Upon closer look at the make, quality and design of basket it is very evident that product design itself is faulty. Entire basket is not a single piece in first place and worst is entire load of the basket which increases with vegetables in, is supported on only two side minuscule knobs of probably 5 mm thick which over a period of time will definitely give away. Worst is side liners on which this basket resides and slides. How can this be damaged because of sliding event of the basket which is the only way vegetables can be put in and taken out?. Day by day, this is getting worsen and material is slowly oozing out which is dangerous and can cause food adulteration. Samsung Handling of the case â€¢ On writing mails to CEO office, I got calls from Samsung but quite a few times it was from folks who were not aware of the problem itself. How can as a customer I expect a solution from your esteemed organization if person calling does not know the problem in full though entire conversation has always happened under complaint id #[protected]? This only signifies the poor handling of the case and eagerness to close the complaint standard way. Samsung View â€¢ At first, standard answer was â€œIt is not covered under warrantyâ€ but my view is where is the question of warranty when product quality / design itself is pathetic? As a customer what I am getting by buying such an expensive fridge? â€¢ After few discussions, Samsung said that they are ready to replace the basket with no cost to me but liners are my own problem as damage is caused by self. This was nothing but height of insensitivity towards customer. Reasoning given was that same liners are used in all refrigerators and hence it is damaged by the customer and not because of product design and quality. If that is the case why Samsung is ready to replace Vegetable basket - is it not the same basket being used in all appliances??. Can someone reply why Liners have got damaged because of sliding event of vegetable basket? Well actual reason is Vegetable basket can be replaced and hence your esteemed company is ready whereas liners cannot be replaced or repaired and hence mandate and teaching is for such issues blame the customer itself which is height of poor after sales service and corporate ethics. My stand â€¢ I seek permanent solution from Samsung for both the problems at no cost to self on immediate basis. I donâ€™t want to accept part solution. If you folks canâ€™t do this, take away the entire fridge as a gift from my side at no cost to you. I am not a beggar and seek your intervention to solve this. As a company, you should always welcome suggestions and issues as faced by customers and incorporate in design to ensure that problem is not repeated again. â€¢ Needless to say that a satisfied customer is worth millions as their word of mouth will bring in more business and he himself will become repeat customer but a dissatisfied customer is no good to any company. Remember that Your company is because of Customers and Customers are not because of your company. Appreciate an early reply and amicable solution to the problem. Thanks and Regards Vishal

Aug 14, 2020

Complaint marked as Resolved

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Address: Gautam Buddh Nagar, Uttar Pradesh

I have Split AC and it is not getting ON. I called customer care around 10 times but I only got call for appointment and till yet no one came to my address for repairing AC. My ref no is [protected]. I am fixing appointment from last 10 days but problem has not been resolved yet. I am very disappointed with your services. I got call from following number today [protected] & [protected] - Mansoor Ali and he fixed appointment for 7 P.M. then after i called him at 7:30 he told me to come after an hour and then when i did not get any response from him, i called him at 9 P.M. and then he refused to come today again. What is this? Jitin Rajput [protected], [protected] S/N AR18FC3EGBHNNA E225PPID200401 Purchase date: 13 April 2013

Aug 14, 2020

Complaint marked as Resolved

Samsung Electronics Co. Ltd customer support has been notified about the posted complaint.

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J

jitin.rajput

from Noida, Uttar Pradesh

Mar 6, 2014

Thanks. Problem has been resolved now.

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Address: Dehradun, Uttarakhand

Writing this mail with distaste that we've bought samsung refrigerator RT54FBSL1/XTL in 26/01/2013, and reported issue on 9/11/13, complaint# [protected]. Refrigerator Serial# 44824DBC900237Y. Extra cooling was reported to the samsung support centre as well as to the dealer. Several service engineers have visited our home and assured that the piece will be replaced soon, but even after innumerable assurances nothing happened & we're still having the problem with the refrigerator. Pls do the needful.

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Address: Sangli, Maharashtra

Hello Sir/Madam,
Product description (model)--SAMSUNG CORE
IMEI No--[protected]
Date of purchase--12/JAN/2014
Purchase location--HYDERABAD(GACHIBOWLI) UniverCell
Cost of Product--13350
Receipt / Invoice no.:-- P.GAC/540
Under Warranty (Yes / No)--yes
Jobsheet no./ Copies---3(2 registered .1 non registered )
Service center location: ---F-16, GBPLAZA, 1st FLR ASRAJUNAGR, KUKUTPALLY HYDERABAD 500081 CONTACT[protected]
Cost of Damage--13350
Complaint no.if any
1. [protected](Samsung Service Center)
2. Service Request Number:-12805[(UniverCell)
3. Bill No:-[protected](Samsung Service Cente
4.Bill number:--[protected] (22-feb-2014)

5. Reference No-- [protected] (complaint in samsung service center )
Postal address--SANK TAl-JATH DIST-SANGLI 416412
Complaint Description--
This is Shivaji Lohar, I have bought new mobile phone (Mobile model - Galaxy Samsung Core, bill number: (UAP):2045526 TIN/CST no:-[protected] IMEI Number: [protected]) Hyderabad(Gachibowli) showroom ( 2nd Avenue ) on 12/JAN/2014 around 1 PM.
Issue:-
The very next day from the date of purchase I noticed that there is a NETWORK ISSUE with mobile. I tried using different SIM cards, but every time I was disappointed as none of the SIM was working in the Phone. The same SIM is working properly in other Cell Phones.
The Error message is like:- “MOBILE NETWORK NOT REGISTERED”. Due to which I cannot use any of the SIM services provided such as Making & Receiving Calls, SMS Facilities etc.
If this is the case then what is the Purpose of Purchasing the New Phone…? By spending amount Rs 13350/- if the Phone is not serving the purpose for what it is meant for, then for what purpose it should serve…?
I am getting same issue like whenever I try to call, am getting an error message as “MOBILE NETWORK NOT REGISTERED”. Due to the Issue of the Network I cannot use the Phone. If this is the case than what is the Use of Purchasing the New Phone…?
I bought the phone on 12/Jan/2014. From the very same day there was the above mentioned Issue, so I visited the store on the very next day. They said CRO is not available for the day please come by tomorrow. Next day I again visited the Store and again the same story as “CRO is not available for the day please come by tomorrow.” After following up for 2 days they did not responded to me properly and I was totally frustrated by their idiotic answers given to me.
After regaining some courage, I visited the univercell showroom for the 3rd consequent day and the answer was as “choose the network manually and use the phone.” After following their advice the Network worked for about half an hour and again the Network has lost. I thought that there would be some Network Issue with the Service Provider so I again waited for a day.
On the 4th day, after manual selection of the network, issue was not resolved so showroom executive provided me the 2nd solution as “There may be a SIM card issue please change the same to new one and use.”
I even tried using the solution provided by them but the Issue was still at its heights and now it was very high time for me as this was getting onto my Nerves. So again there was no solution left for me but to visit the Showroom once again. So now they came up with a new reason as “You need to submit your Cell Phone to the Service Center.” I had no option but to leave my phone at the Showroom.
They took around 4-5 days to get my phone back from the Service Center. Kindly note that still the Issue was not resolved.
Totally I have submitted my Cell Phone to Service Center for 3 Times for which the details are as follows:-
1) Registered Crime number:-[protected](Samsung Service Center)- Software Updated- Issue not resolved
2) Service Request Number:-12805[(UniverCell) Not registered in Service Center]Just cleaned the Wireless Antenna -Issue not resolved
3) Bill No:-[protected](Samsung Service Center) Changed SIM Slot- Issue not resolved.

Email Conversations as follows:-
Dear Mr. Lohar,

Greetings from Samsung!
This is in regards to your E- Mail regarding the refund of your phone.
Please note Samsung always strive to give the best experience to our valued customer in terms of our product and service. Our product confirms to the highest standards of quality and hence comes with 12 months warranty for repair. Even though we continuously improve our manufacturing process and quality standards, however there can be an incident where the product may require service.
This is in accordance with the prevalent market norms that if a product can be repaired and its defect be removed then priority should always be given to carrying out of repairs.
We would like to confirm you that post repair, quality and value of your handset will remain intact and it won’t have any adverse effect on its performance. We are confident that post above repair you can use your product with complete peace of mind.
We would like to inform you that your set has been repaired and working fine at the service center. We request you kindly get the same collected from the service center.
In conclusion, based on our discussion we will not be able to cater your request for exchange or refund of the above said product.
You may treat this as our final offer. We request you to let us know your decision within the next 7days.
We value your relationship with Samsung and assure you of our best services, always.

Regards
Abhishek Kapoor
Manager - Customer Experience

Hi Sir,
I totally frustrated and mentaly disturb because last month 12/01/14 I purchased mobile but still i am not using my cell phone totally 20 days mobile in Service center .send 3 time to service center still issue as is there .now also cell phone in service center only bill no-[protected].
For that mobile lot of time they done service then i am not feel like, it is new one so i am going to complaint against samsung service center i have much proof.I want to inform because like if any replacement is possible then give me else i will take further step or action what I decide that''s the final.

Thanks.
Shivaji Lohar

Counselor answer
Dear Mr. Lohar

Good Afternoon!

This is Kapil from Customer Experience

We received your email and noted down your concern.

We feel sorry for the inconvenience caused to you.

As per telephonic conversation with you regarding the problem of your Samsung product, we would like to inform you that we are forwarding your issue to the concern department with all the details.

So kindly give us some time to work on it and concerned department will get back to you as soon as possible.

Your complaint no. is [protected]

We appreciate your support and patience and assure you of our best services always.

Warm Regard’s

Kapil Chauhan
Senior Executive - Customer Experience
Samsung India Pvt. Ltd.

Dear Mr. Lohar,

Good Evening!!

This is Nirupama Singh, Customer Experience.

Firstly we apologies for the inconvenience caused to you.

With reference to your below mail and the telephonic conversation with you regarding the issues with the handset, as you have mentioned that again you have submitted your handset to the dealer to forward it to the service centre, we request you to kindly send us the scan copy of job sheet provided or the 10 digits claim number so that we could co-ordinate with the service centre and resolve your issue.

We here by seek for your kind support and patience.

Thanking and assuring you for best services always.

Nirupama Singh
Senior Executive - Customer Experience
Samsung India Electronics Pvt. Ltd

Kindly help me to resolve the Issue as mentioned above.

Aug 14, 2020

Complaint marked as Resolved

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S

shivaji lohar

from Bhongir, Telangana

Feb 22, 2014

Hello Sir/Madam,
Product description (model)--SAMSUNG CORE
IMEI No--[protected]
Date of purchase--12/JAN/2014
Purchase location--HYDERABAD(GACHIBOWLI) UniverCell
Cost of Product--13350
Receipt / Invoice no.:-- P.GAC/540
Under Warranty (Yes / No)--yes
Jobsheet no./ Copies---3(2 registered .1 non registered )
Service center location: ---F-16, GBPLAZA, 1st FLR ASRAJUNAGR, KUKUTPALLY HYDERABAD 500081 CONTACT[protected]
Cost of Damage--13350
Complaint no.if any
1. [protected](Samsung Service Center)
2. Service Request Number:-12805[(UniverCell)
3. Bill No:-[protected](Samsung Service Cente
4.Bill number:--[protected] (22-feb-2014)

5. Reference No-- [protected] (complaint in samsung service center )
Postal address--SANK TAl-JATH DIST-SANGLI 416412
Complaint Description--
This is Shivaji Lohar, I have bought new mobile phone (Mobile model - Galaxy Samsung Core, bill number: (UAP):2045526 TIN/CST no:-[protected] IMEI Number: [protected]) Hyderabad(Gachibowli) showroom ( 2nd Avenue ) on 12/JAN/2014 around 1 PM.
Issue:-
The very next day from the date of purchase I noticed that there is a NETWORK ISSUE with mobile. I tried using different SIM cards, but every time I was disappointed as none of the SIM was working in the Phone. The same SIM is working properly in other Cell Phones.
The Error message is like:- “MOBILE NETWORK NOT REGISTERED”. Due to which I cannot use any of the SIM services provided such as Making & Receiving Calls, SMS Facilities etc.
If this is the case then what is the Purpose of Purchasing the New Phone…? By spending amount Rs 13350/- if the Phone is not serving the purpose for what it is meant for, then for what purpose it should serve…?
I am getting same issue like whenever I try to call, am getting an error message as “MOBILE NETWORK NOT REGISTERED”. Due to the Issue of the Network I cannot use the Phone. If this is the case than what is the Use of Purchasing the New Phone…?
I bought the phone on 12/Jan/2014. From the very same day there was the above mentioned Issue, so I visited the store on the very next day. They said CRO is not available for the day please come by tomorrow. Next day I again visited the Store and again the same story as “CRO is not available for the day please come by tomorrow.” After following up for 2 days they did not responded to me properly and I was totally frustrated by their idiotic answers given to me.
After regaining some courage, I visited the univercell showroom for the 3rd consequent day and the answer was as “choose the network manually and use the phone.” After following their advice the Network worked for about half an hour and again the Network has lost. I thought that there would be some Network Issue with the Service Provider so I again waited for a day.
On the 4th day, after manual selection of the network, issue was not resolved so showroom executive provided me the 2nd solution as “There may be a SIM card issue please change the same to new one and use.”
I even tried using the solution provided by them but the Issue was still at its heights and now it was very high time for me as this was getting onto my Nerves. So again there was no solution left for me but to visit the Showroom once again. So now they came up with a new reason as “You need to submit your Cell Phone to the Service Center.” I had no option but to leave my phone at the Showroom.
They took around 4-5 days to get my phone back from the Service Center. Kindly note that still the Issue was not resolved.
Totally I have submitted my Cell Phone to Service Center for 3 Times for which the details are as follows:-
1) Registered Crime number:-[protected](Samsung Service Center)- Software Updated- Issue not resolved
2) Service Request Number:-12805[(UniverCell) Not registered in Service Center]Just cleaned the Wireless Antenna -Issue not resolved
3) Bill No:-[protected](Samsung Service Center) Changed SIM Slot- Issue not resolved.

Email Conversations as follows:-
Dear Mr. Lohar,

Greetings from Samsung!
This is in regards to your E- Mail regarding the refund of your phone.
Please note Samsung always strive to give the best experience to our valued customer in terms of our product and service. Our product confirms to the highest standards of quality and hence comes with 12 months warranty for repair. Even though we continuously improve our manufacturing process and quality standards, however there can be an incident where the product may require service.
This is in accordance with the prevalent market norms that if a product can be repaired and its defect be removed then priority should always be given to carrying out of repairs.
We would like to confirm you that post repair, quality and value of your handset will remain intact and it won’t have any adverse effect on its performance. We are confident that post above repair you can use your product with complete peace of mind.
We would like to inform you that your set has been repaired and working fine at the service center. We request you kindly get the same collected from the service center.
In conclusion, based on our discussion we will not be able to cater your request for exchange or refund of the above said product.
You may treat this as our final offer. We request you to let us know your decision within the next 7days.
We value your relationship with Samsung and assure you of our best services, always.

Regards
Abhishek Kapoor
Manager - Customer Experience

Hi Sir,
I totally frustrated and mentaly disturb because last month 12/01/14 I purchased mobile but still i am not using my cell phone totally 20 days mobile in Service center .send 3 time to service center still issue as is there .now also cell phone in service center only bill no-[protected].
For that mobile lot of time they done service then i am not feel like, it is new one so i am going to complaint against samsung service center i have much proof.I want to inform because like if any replacement is possible then give me else i will take further step or action what I decide that''s the final.

Thanks.
Shivaji Lohar

Counselor answer
Dear Mr. Lohar

Good Afternoon!

This is Kapil from Customer Experience

We received your email and noted down your concern.

We feel sorry for the inconvenience caused to you.

As per telephonic conversation with you regarding the problem of your Samsung product, we would like to inform you that we are forwarding your issue to the concern department with all the details.

So kindly give us some time to work on it and concerned department will get back to you as soon as possible.

Your complaint no. is [protected]

We appreciate your support and patience and assure you of our best services always.

Warm Regard’s

Kapil Chauhan
Senior Executive - Customer Experience
Samsung India Pvt. Ltd.

Dear Mr. Lohar,

Good Evening!!

This is Nirupama Singh, Customer Experience.

Firstly we apologies for the inconvenience caused to you.

With reference to your below mail and the telephonic conversation with you regarding the issues with the handset, as you have mentioned that again you have submitted your handset to the dealer to forward it to the service centre, we request you to kindly send us the scan copy of job sheet provided or the 10 digits claim number so that we could co-ordinate with the service centre and resolve your issue.

We here by seek for your kind support and patience.

Thanking and assuring you for best services always.

Nirupama Singh
Senior Executive - Customer Experience
Samsung India Electronics Pvt. Ltd

Kindly help me to resolve the Issue as mentioned above.

Reply

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Address: Ghaziabad, Uttar Pradesh

I purchased my fridge in 2005 (Model:- RT-44) and on 7 December 2013 its compressor was changed and I was charged Rs.6455 and with it they provided me with 3 month Warranty on compressor and gas. On 14 February 2014 my compressor again stopped working. I have registered my complaint on the same day and technician came and said that compressor will be changed. Since then the compressor has not been changed and they have cancelled my request by their own and postponed it on 20 February 2014. Today (i.e. 22 February 2014) my fridge's compressor has not been changed. I need an immediate action for the same. Please update me on this Email ID: prankur.[protected]@gmail.com

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Address: Mumbai City, Maharashtra

Dear sir, My mobile handset Samsung grand duos gt19223 which i had brought dated 1/4/2p13. Having some technical problem from last one week (in call log it was not showing received and missed call). Was Only showing dialled call. regarding that i visited to nearest Samsung service centre in goregaon west near jawaher nager phatak. The concern person who attended me Mr.amir . there was some argument with him. When i handover the handset to him. After that when i told my problem to him. He just open my handset and said it is damage by liquid. After that even i talked to concern manager ms.rajni. she told me the same problem. Afer some time i called service center and problem is resolved by Mr.summit and abhishek by telephonically conversation. My concern is that how it is possible. there are some point which i want to say that your people has made my handset malfunction. 1)there was problem of setting in call log which can be solved by manually no need to open my handset. 2)because of aggressive conversation with your service centre they could have created this problem (not possible at all by liquid damage) 3)and behaviour of manger was like she is owner Samsung ltd. 4) if there was liquid in my handset then whey it is working very properly till time and even i am enjoying each and every moment with my grand. 5)after visiting service centre. Handset screen was blank in the night today. it happens first time. Why ? I could not sleep whole night. Please look in the matter and try to resolve it earliest possible. waiting for positive response from your side. With thanks&ampregards Akhilesh yadav [protected]

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Address: Varanasi, Uttar Pradesh

Hi, It has been one and half year to bought my samsung c -GT 3222 mobile in Varanasi. I have couple of problems: 1) This mobile's alarm is not working properly. Eg If I set alarm for next few minutes or an hour, it rings but if i set alarm for next morning it does not ring. 2) The camera was working fine earlier. But now its showing view and even takes the photos which looks like photo negative (even reddish type). Please help in resolving this issue.

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Address: Pune, Maharashtra

Dear All I had bought a Samsung TV - UA40D5500RR ( The serial no of product is 20013ZEC300203V.) around 1 and half year back with a warranty of 1 year. After using this TV for 1.5 year suddenly since last few days I have started seeing dark black shadowing patch on the left side corner of picture screen and a horizontal line in center of the screen. If i push screens upper left corner a little bit the dark patch goes away but again start appearing after 15 mins. I am surprised to see such problems in less than 2 years of purchase. The TV is well maintained but still problems. I logged a complaint at Samsung. The Service Request No is [protected]. The service engineer visited my place and checked the TV on 11th Feb 2014. The moment he saw the picture on the screen he told me that this is a known issue and the issue is in the display panel. He also gave me estimate of rupees 20 to 25 thousand for the replacement of display panel. I was completely surprised when I heard the cost of the replacement, In this cost someone can buy a new LCD TV. I am also surprised that the engineer cannot fix this problem which I believe is sort of loose connection, he told that even if he will try to fix there are chances that entire display panel can be destroyed so for such issues they don't take any risk and ask customer to go for replacements. Its a huge dis-satisfaction from customer front. I had bought this TV just 1.5 years back in around 62 thousand, if I would have known about such issues in the Samsung TV's and would have read the reviews on Internet, I wouldn't have ever bought it. I was a loyal customer of Sony and all my previous TV's were Sony, this is the first time that i decided to go with Samsung for its design but looks like now I have paid the price of not going with tried and tested brand. I spoke to their executive from CEO team but they cannot help and offer any discount on the new panel. All they can do is provide 12 months warranty on the replaced display panel. If Samsun would like to retain and grow the customer base, it is important for them to look into such customer issues and provide replacements free of costs. Infect since it was a known issue they should have recalled all TV's and fix the issue. This way customer would have been happy and might look to buy some other products from Samsung. I would urge people not to go with Samsung just for their design and cost. These Korean and Chinese companies are same, they don't listen to customer and use cheap quality parts inside the product. If you do so you will land up in the trouble in the future and then regret on your decision Thanks Vipin

Aug 14, 2020

Complaint marked as Resolved

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V

VKS2808

from Mumbai, Maharashtra

Feb 15, 2014

Attached is pic of Samsung TV issue

Reply

V

Vaidy

from Bengaluru, Karnataka

Jun 8, 2014

Hi Vipin,

Even i'm having the same problem. I have been informed by the Samsung Customer Centre that the panel is expected to cost 24000. Did you hear anything from Samsung after you have raised this complaint? What was your decision to this problem?

Reply

S

Surendiran Subramanian

from Tiruvannamalai, Tamil Nadu

Jun 17, 2014

Hi, ,

Even I have faced same problem on same moddel ..Samsung hesitant to agree its 5500 model mistake.

Please share if any improvement in your case.

Reply

M

meetppr

from Gurgaon, Haryana

Jul 11, 2014

+1
I am facing same issue.
What a bad product from Samsung..!

They should accept the mistake.

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Address: New Delhi, Delhi

I had a problem regarding charging my phone ( Samsung Galaxy Note2) so i visited samsung service center on november first week
the executive(Mr. Jaspal) opened my phone and said that it will be fine but after that my phone started giving me problems regarding wifi and bluetooth not working, In starting it was rare but with time it started increasing
i visited the service center again on 20th decemeber then the executive (mr Jaspal) said this is due to software update and made me wait for 2hours but the problem was not resolved i had to visit the service center again on 25th december, 2013 where they took my phone inside to their manager and came and said that the phone has been water damaged
i argued that i know phone cannot be water damaged because i se it very carefully and refused to get my phone repaired by them
I visited janakpuri samsung service center after that on 9th jan, 2014 where the official opened the phone and said that the phone has been damaged by the person who opened it due to brutally opening it thus damaging mother board
i have been calling samsung call center from last 1.5 months and they are not helping me thus am i liable to register a consumer court case agains the service center??
my phone is under warranty with 5mnths warranty still remaining

Aug 14, 2020

Complaint marked as Resolved

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A

anshul4487

from Mumbai, Maharashtra

Sep 21, 2015

did you get any resolution from Samsung or service center.i am facing same issued help.

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Address: Gautam Buddh Nagar, Uttar Pradesh

I purchased a laptop (SL No. JCEG91RD301946E) on 21st July 2013 and wasassured of an offer to have Galaxy Y mobile at 3800. I registered online on22nd July at Samsung Estore and did the needful to avail the offer. After afollow up for almost 2 months received the coupon but no details where to go toavail this offer. I am fade up of doing this follow ups on a daily basis as idont have any other work. They are just sending one liner reply that theirsales team is looking into this. I am seriously looking into options to takethis to consumer forum. At least some one should let me know that they are a bunch ofcheaters and do not want to help. I am really regretting my decision to buy this product from real froudsters. Please help.

Regards,
Sushil
#[protected]

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Address: New Delhi, Delhi

Faulty Samsung Refrigerator is not working again. Again & again there is aComplaint from Day one. Purchased in June, 2010. It was in Samsung Service centre, Delhi for 1 month. Again there isa Problem. Faulty from 25th, January, 2014 to till today 14.2.2014. They arenot having the Spare Parts in Delhi. According to them Parts are Comingfrom Chennai.
Within 3.5 years, 3 times, they changed Spare Parts on Chargeable Basis andpaid their visit charges and transportation cost to take the Refrigerator in theirservice centre, Patparganj, Delhi.
In a house Refirigator is a necessity for daily used but Samsung Refrigeratorservice department is not bothered for customer complaint.
As on date result andoutput related to Refrigerator service ZERO.
Very bad and newexperience.
Date of purchase Refrigerator 3rdJune, 2010.

Aug 13, 2020

Complaint marked as Resolved

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Address: New Delhi, Delhi

I got samsung S Duos 2 as a gift for my mother on December 25, 2013. She started using it from December 28. After 2 days we realized that the ringer was very low. We could not hear any incoming calls. I tried to redo setting, restore factory settings etc. but in vain. I took out battery and restarted the phone and it worked fine. I thought this was some initial one time problem. But since then, the phone would work for only 2 days and then 3rd day again we had to take out battery and restart it. On Feb 5, 2014, I took it to service centre in Ashok Vihar, Delhi. I realised that the largest mobile manufacturer in India has the worst customer service. The facility seemed like outsourced. The waiting queue was super long. The staff was untrained and unfriendly. They took my phone on Feb 5 and the expected time of delivery was stated as Feb 6. I called them up repeatedly but no one answers the phone there. On Feb 8 I got a call from service center asking me what the issue was with the phone, which means that for three days, no action was taken. On Feb 10 I registered my first complaint on the website. The same day in the evening, I get a call from the service center saying that the phone is repaired. On Feb 11 I got a call from call centre and they connected me to the service center. The service center said that the phone was still under observation. So it means it was ready the previous day but under observation the very next day. They called back on Feb 11 evening saying that the phone was finally ready. I got the phone next day. I thought that the phone is finally okay but since yesterday it is giving the same problem. The ringer is again very low even when it shows full volume. I have to restart the phone by taking out the battery. It is so irritating to use a brand new phone like this. Firstly its is a defective product and then there is a bad service. Even after one time repair, the phone is not okay. The same problem exists. What repair did service center do for one whole week???? Past two months have been a mental torture to use this phone. Samsung's phone's quality is deteriorating and this may just be my last purchase. It is causing severe problems to the user of the phone and lot of pressure on me for buying such a phone. This is not expected from the world's largest mobile phone manufacturer.

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Address: Mumbai City, Maharashtra

SAMSUNG AWARD PROMOTION 2014SAMSUNG CO-OPERATION UNITED KINGDOMSamsung House, 1000 Hillswood Drive, Chertsey, Surrey, KT16 0PSUnited Kingdom.INTERNATIONAL PROMOTION/PRIZE AWARD DEPT, SCFN: GWK/5333/025648/03UAD.BATCH: 241/2013/BLL. Attention:You are welcome to the Samsung International Promotion We have received your email regarding your claims requirement, and it was acknowledged. Note. This continental draw was drawn from three continent, UK, EUROPE, ASIA. and your phone mobile number happens to be the a lucky number that won the Sweepstakes Jackpot of this year edition 2014.As the claims officer of the Samsung International Promotion, I personally congratulates you as the winner from Asia. This email is to certify that you have been officially verified and cleared for the delivery of your winning prize by Bank Draft ordered by the CLAIMS PROCESSING DEPARTMENT, of the Samsung International Promotion, and your winning Certified Bank Draft was issued by the BAR CLAYS BANK of London Samsung Payment Account, United Kingdom. Congratulations!!! This email is to inform you that your winning Certified Bank Draft together with all documents that will facilitate the delivery and transfer of your winnings has been parceled to be delivered to you at your country India tomorrow. You are required to pay for the custom clearance and registration charges of your parcel on arriving at the airport, because your parcel is an international parcel coming from United Kingdom and it contains a hard covered insurance policy, so you endeavor to follow the instructions of the custom through our agent, to enable him to deliver your parcel to you and also to make sure your winning Bank Draft is transferred into your nominated bank account when he meets with you in your city. As soon as our agent arrives India he will definitely get in touch with you . We advise that you follow his instructions sternly so that he can deliver to you your award prize. Below is his arrival details and your winning parcel identification numberARRIVE DETAILSDeparture Date /Time: 09th February 2014-10:15 GMT (LONDON TIME)Arrival Date /Time: 10th February 2014- 9:00 A.M (INDIA TIME)YOUR PARCEL IDENTIFICATIONS:Parcel registration number. (GWK/4578/789834/746Y)YOUR WINNING PARCEL CONTAINS THE FOLLOWING ITEMS: 1.)Your Winning Certfied Bank Draft of (£500, 000 GBP)2.)Your winning certificate3.)Letter of Affidavit of Claims Eligibility.4.)Letter from BARCLAYS BANK of London. 6)One Samsung Galaxy S4 PhoneNAME OF OUR DELIVERY OFFICER:Name. Diplomat Micheal DonaldEmail. [protected]@live.comPlease you are required to send a scanned copy of your identity proof immediately to your delivery agent Diplomat Micheal Donald via his email address above.Note: you are strongly advised to keep your winning details confidential most especially your Winning Numbers, because our delivery officer will request for it when he finally meets with you to be sure that you are the true beneficiary of the award prize.Keep your winning information top secret because it is for the safety purpose of your Prize Delivery and also to avoid any double claims at the point of transfer, again you are advice to be at your nominated address to avoid any inconveniences at the point of contacting you by our delivery officer tomorrow. Thank you for your Ultimate understanding and co-operations. Congratulations once more from the Samsung International Promotion .Yours SincerelyDr.Allen GreyTell: [protected](Director of operation)INTERNATIONAL PROMOTION/PRIZE AWARD DEPT

Aug 14, 2020

Complaint marked as Resolved

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K

Karthik Reddy909

from Hyderabad, Telangana

Mar 13, 2014

yes it is FAKE
i[censored] get this type of Email then u will get call from person says he is an agent.
just tell him ok i want the price and am ready to pay money and tell him to come home and beat him

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