Samsung India Complaints & Reviews

Hello, I would like to express my great disappointment in the Samsung warranty/repair system. It is my first high-end Samsung smartphone and I’m sincerely outraged by the way you’re processing a faulty phone. I’ve owned a few smartphones (HTC, Sony, Nokia), but never had any issues with them. The reason for this e-mail is very simple. Let me start by asking: is it normal, for a phone of 650€ (called ‘High-End’ segment), to pay for the shipping and just wait 2 weeks to receive the repaired phone back? Not even a replacement phone is given, nor an explanation. Even shipping back the phone is done without tracking number and the package is simply 'dropped' into the door-mailbox (so which fell onto the hard ground!). Here are a few examples of what other well-known companies are doing to help their customers 1) Apple Ipod Touch (400€) -> wifi not working after IOS upgrade : registered online -> 1 day later, received packaging box, same day pickup -> 2 days later : brand new Ipod 2) Huawei Smartphone (250€) -> screen issues : 1 phone call -> home pickup (same day) -> 3 days later : repaired phone Is it normal for an 8 months old smartphone not to turn on after a charge? Being an IT engineer, I’m depending on my phone for my contacts, e-mails, calendar and much more. So, you can imagine my distress! The Galaxy S4 is a wonderful phone, if working. All the productivity you can get out of this phone is amazing. I even recommended it to clients of mine. But after this awful service experience I’ll have to rethink this idea. Let me reiterate my complete displeasure towards your customer ‘care’ services. I can only hope you will rethink this process urgently for you so called ‘high-end’ business. Sincerely, Davy S.

I purchased samsung S dous mobile phone on End July 2013. It got defective i.e automatic switch off and hanged up in Aug 2013 it self so i contact samsung customer centre they told me to visit service centre. I gave the phone to the service centre, after one week i got back the phone. Then after One/Two days phone had again same problem. I contacted customer centre they told me visit service centre again. I gave the phone to service centre again after one week i got the phone back. This time they change the Motherboard of the phone. Then after one of trial my phone had same problem with battery also self discharged. This time i told the customer centre to change the phone because it was a defective piece but they told me to visit service centre on once again. i gave that phone to service centre once again this time service centre told me they change the motherboard as well as battery. After one week i got back the phone. Again after one week using the phone had a new problem i.e hanging up and battery self discharged. This time i told service centre to change my phone plz. They directly refuse me and told samsung had not this facility. Please help me to change my phone

Hi am sathish i bought a samsung led tv 32 f4100 from viveks showroom on 03/11/2013. On the very first day i faced a problem usb data transfer is not working fine in the tv. Third day demo person came and gave a demo about the tv and installed the wall mount stand i asked to that person about the how to transfer the usb files and he explained me and tried to transfer files but its not worked properly he said some issue on the tv other technician will come and solve this issue he said. I locked a complaint technician came 08/11/2013 on that time it was fine he said there is no issue on tv its pen drive problem and that complaint was closed. I bought new pen drives but the problem persists randomly. After two weeks later i noticed a some humming noise coming from tv. I complaint in samsung customer care complaint on 21/11/2013 technician came on 25/11/2013 the person who came for pen drive issue mr sugumar he said there is no issue on tv problem is in your house there is no proper ground earth connection and some neutral space interlinking is there something he said after that he gone but complaint still open. I called the electrician and checked the electrical lines electrician said there is no issue with electrical lines i checked the my tv in my friend house there is also same noise coming. Again i called 1-sam-sung customer care i explained about there is no electrical issue in my house. I asked for refund of my money they sent other technician on 05/12/2013 mr pramoth he saying this sound is normal with all samsung led tv because of design is like that. I informed to tech mr sugumar said some electrical problem but now you are saying this is design fault its common with samsung led tv. mr pramoth (tech) said this is common problem refund is not possible. I asked a written letter about this issue and mention not possible to refund money i deal this with legally he said you contact call centre spoke about this and he leave from my home and i called call centre there is no proper response. Its a worst service from samsung but am sure i take this issue to consumer court i get my refund. Regards sathish

I have earlier submitted one complaint last month regarding my samsung grand which i bought from Reliance digital Retail Limited, 229, NSC Bose Road, Kolkata-47 on 10th June 2013.This is my 7th complaint regarding this set.Last two complaints were the same of screen getting freezed.Last month samsung took the set kept with them for some days and they didnt get any fault.But gain after few days o[censored]sage again same problems with some additional problems are coming up.Neither reliance digital nor samsung taking any actions regarding this.They are just telling that no problem has been found but when iam using iam getting those problem.In reliance digital one complaint has been filed complaint no. is 75202297.As a consumer iam really being harassed.Iam totally fed up with this set every now and then i have to run behind this set.I request to get me a refund or else need a replacement of this effective immediately.

I have bought the samsung washing machine model no, WFR1061W1/XU, Sl No MFS-TRR1NPH-00. After purchase two times switch board are defective, as per the service person this spares are not reparable this is replaced. BUT THIS PART IS TOO EXPENSIVE TO REPLACE app Rs 4000/- Part model no. 00025PLS400080R. Request to check the parts and confirm this part is reparable or not. but at the time of selling sales man told this parts are reparable. Repair service person are taken the parts for checking, not turned. 2nd time complain no is [protected]. pls check and revert, my Tel No is [protected]

It is regret to bring your notice that since last 3 months I am facing problem of calling MIC and Receiver problem in my Samsung Grand. (Model :GTI9082EWAINU) (Serial No. RF1D37EXHWK([protected]) Always they guide me to submit my handset to Authorised dealer for checking..same is done alomost 6 times but till date my problem is not resolved. I had requested them to either reimburse the amount or replace with a new handset. But the same is not done. The same is also escalated to the higher authorities of company but no solution from their end. Please help. With Regards, Vinod Nair [protected]

1.It is regret to bring your notice that since last two months I am facing problem of calling MIC and Receiver problem in my Samsung Grand. (Model :GTI9082EWAINU) (Serial No. RF1D37EXHWK([protected]) As my mobile instrument is still in warranty I raised issue at local service centre on 17th October2013. From where I got it repaired and returned after 3-4 days. But on using it was found that the issue was not resolved & remains intact. Reported back on same day at your service center they made me to sit for an hour updated software and then handed over the instrument to me. I left and after an hour and used mobile & again I found issue remains intact. Due to Deepawali holidays I went to Jaipur where I have given my instrument to Samsung care center Jaipur for repair on 7th November 2013 but my issue still not got resolved. I had visited twice to care center at Jaipur (It got registered only once) As my issue is not getting solved even after visiting several times to the Samsung care center I had to call on customer care on 12th November 2013. From where I was guided to bring all accessories along with instrument to the service outlet for replacement of instrument (In case of manufacturing defect). After that branch manager / call center executive have asked me to leave instrument last time for repair. From where I got my mobile back on 19th November 2013. But even after keeping my instrument several time at care center my issue is not resolved till now. In total I have visited Surat care center thrice & Jaipur care center twice but issue is not getting resolved. Sir, my concern is that even after spending money & wasting my time @ Samsung service center my issue is neither got resolved nor am getting any proper way forward.which is very painful for me. Humble request for your kind intervention for timely resolution of my handset. 2.Many a times I had raised my complaint..but it seems that you r not looking to the matter seriously...I had submitted my instrument atleast 6 times to your service centre for same complaint ..._quot calling MIC and Receiver problem in my Samsung Grand_quot...but just an hour ago the same problem came, this time please don''t give me any excuse...my complaint no is [protected] Request to either refund my amount or repalce with new instrument...else no option remains other than to approach CONSUMER FORUM.

We bought a Samsung fridge [Model-RS21HSTPN1] from Samsung Store, Forum Mall, Bangalore on 15-May 2012. It’s not working since last 1 week. We registered a call # [protected] on 7-Dec. After a lot of follow-up an engineer visisted to check the issue. He was not competent enough to understand the problem. He misguided us by saying that the motherboard and one more part is gone. He also misguided Samsung office Bangalore/Noida and placed order for the new parts. After a long wait of 5 days, he came with the new parts [motherboard +1 more part], replaced the old parts with the new ones. But, the fridge was still not working and giving the same problem. We have been talking to Brabinto, Mohammed, the engineer and the contact center staff continuously however all efforts in vain. No one has taken this critical issue seriously. Want this issue to be resolved immediately from Samsung Service Team or else we will take up this to the consumer court. Very very disappointed with the product quality & service

We bought a Samsung fridge [Model-RS21HSTPN1] from Samsung Store, Forum Mall, Bangalore on 15-May 2012. It’s not working since last 1 week. We registered a call # [protected] on 7-Dec. After a lot of follow-up an engineer visisted to check the issue. He was not competent enough to understand the problem. He misguided us by saying that the motherboard and one more part is gone. He also misguided Samsung office Bangalore/Noida and placed order for the new parts. After a long wait of 5 days, he came with the new parts [motherboard +1 more part], replaced the old parts with the new ones. But, the fridge was still not working and giving the same problem. We have been talking to Brabinto, Mohammed, the engineer and the contact center staff continuously however all efforts in vain. No one has taken this critical issue seriously. Want this issue to be resolved immediately from Samsung Service Team or else we will take up this to the consumer court…

I have purchased SAMSUNG DUOS on 30/04/2013 from Big C at Vizag. Recently for the past few weeks I am experiencing sudden discharge of battery. I was directed to Smasung service center for rectification by Big C . On 07/12/2013 my complaint was taken and I have deposited my mobile for rectification. It was an horrible experience at Vizag Samsung authorized Service center. After a painful wait and amidst utter chaos my mobile was given back after a few signatures. When I switched on the mobile what I found was mobile device was only formatted and given back. Looks like no effort was made to find out the reason for battery discharge. Instead of solving the problem they have given me bundle of other problems including loss of data and downloads. I have never expected this from Smasung.

I have purchased SAMSUNG MOBILE GT-18552 on[protected], on 21st November my phone showed a complaint of not receiving and sending calls. The phone was submitted at the nearest Samsung service centre in, Kaloor, Kochi on[protected] with service request no: [protected], after one week i was informed that the phone cannot be repaired on warranty as they have found some liquid inside the phone, but as far as my knowledge there are no chances of liquid to be found inside the phone, later after 2 days i went to the service centre and showed the warranty card and the purchase bill, so they agreed to repair in warranty, after one week i called up, the statement from them was' need some approval' wait for another one week, again after one week i called up, the statement was 'part is not available' wait for one more week, finally they have told me this cannot be repaired under warranty, i have to pay... what injustice is this, I have paid Rs.16800/- for this phone, and phone is lying at your service centre since[protected] waiting for approval and spare part, Request your good self to look into and do the needful to repair my device under warranty, Regards Suresh PS [protected]

65 days back i gave my phone at samsung service centre. reason was that i faced an electric shock twice while using the phone. 1st time it was negligible, 2nd tme it gave a burnt mark on my ear. service centre replied me in 10 days that my phone is alright and it has no problem i requested them to escalate my problem so they took my more time. 20 days back they govt back to me saying that my phone will not be repaired because there is no problem. my problem is that after 65 days they are asking me to take back my phone. in between service centre and samsung office team mistreated me. they don't understand that they have caused there customer so much of problem and after keeping my 40, 000 rupees phone for 65 days they expect me to take back my phone. i request for a compensation of replacing my phone as i face a potential risk to my health from that phone and it is just a 5 month old phone.

I had purchased a 22inch Samsung LCD Television in 2010 with HDMI option. However, over the years I had never used it or checked if it was working. Recently when I purchased a HD Cable Box I realized the HDMI slot on the TV was not working and I agree samsung is not to be blamed as it was my job to check the same during the Warranty. I had called the customer care for the repair and I had conveyed that the HDMI slot is not working and the Technical Team conveyed the same to me after doing the routine steps which any educated person will do. The executive then conveyed that the HDMI slot has to be repaired and a service call needs to be done. He did not mention about any requirement of changing the mother board or the expenses that will be incurred. In view of the executive confirming the repair of the HDMI slot, I agreed for the visit costing 450rs. The Technician visited my place and even without opening the TV said the Mother Board needs to be changed costing me 4.5k odd. My concern is if that is the service he provides to me, which the customer care can also provide/ inform me about the mother board to be changed, what is the purpose of his visit and the expenses charged to me. I could have as well taken the decision to go for the repair or not during the communication with the Customer care. It is clearly cheating the customer on the pretext of repair for appliances out of warranty. Reference number: [protected] Name: Vikram Reddy Pathuri Tv Model: LA22C450E1

Reference: Complain No. [protected] (more than 2 months).

I would like to introduce myself as Rashmin Patel, academician, working at Vallabh Vidyanagar, Gujarat. I brought Samsung galaxy grand for my father on 13th Day of September 2013; they offered me headset for free with this Samsung model (price for which is included in total price). Samsung smartphone cafe (e-Global Tech, Anand) attendant advice me to register online to avail said offer. I asked, why customer should have to follow all this procedure. Why you are not giving right now? In response to such query, he advocated that company will directly deal (within maximum limit of 45 days) with customer to avoid any kind of cheating. Therefore, I registered online using mentioned website -http://www.samsungindiamarketing.com/grand/home.aspx; on 19th Day of September 2013. Till date I have not received anything. I am continuously inquiring on toll free number, & on customer care emails (many reminders sent on various emails) but they are not responding seriously. Is it not cheating to customer? Is it not mental & physical harassment?

In this context, I seek your king help and guidance.

Thanking you for providing such platform.

Details:
Dealer Name: E Global Tech
Customer name on Bill : Bharat G. Patel
Bill No: S13/1378
IMEI No: [protected]
Order no.[protected]
Complain No. -[protected]

I bought a new Samsung Galaxy grand model no. I9082 in the month of August for 18000/- . However, on the very first day the handset started acting strange. It got hung many times. I had to restart it every time i launched any application. The colors on the screen faded out on their own. They would come alive automatically after a gap of 2 or 3 hours. It also took at least 3 to 4 seconds to respond to touch, which is abnormal for a brand new phone. Since I'm in media and have erratic work hours it's difficult to follow the lengthy procedure. I finally called in September. Placed a complaint (complaint no. [protected]). They arranged a call back to resolve my issue, however, nobody called me back. I called again recently, and this time a customer service executive named Ravi, promised that someone with higher authority would definitely call me back within 24hours. However, there has been no response till now. It is has been much more than 24hours. Service centers of samsung are not widespread and are at locations which are 10-15kms from central areas. Centers have no coordination with the head branch and are full of slackers who only delay the process. There is mental and financial harassment that has been caused over the past five months. Since I have been having troubles since the very first day of my purchase there is no resolution that can come out of fixing this device as it is essentially a defective piece. it is unacceptable for a consumer to pay the full amount but receive an unfit device. I have been asking for a replacement or refund since the very first conversation with samsung. Records can be checked. There is no accountability and samsung has extremely unhappy customers. I request you to please look into this at the earliest as this is my last resort. Thank you. Regards,

This is R S Chaitanya from berhampur, odisha. I have brought a Samsung Laptop MODEL CODE - NP300E5X-SO1IN SERIAL NO. - HT8K91QC500377E in one year extended warranty offer period and i registered my laptop in Samsung.com/in/laptop-warranty web site. In September 2013 i got a call from Samsung customer care regarding the extended warranty and received a SMS "Dear Customer, Please SMS your Samsung Laptop model & serial no on [protected] to avail additional 1 year warranty, T&C apply, Regards, Team Samsung" I sent my model number and serial number to that number. But when i went to local Samsung Service Center they told me that the extended warranty period is not extended and my laptop has only 1 year warranty. I called to customer care number but didn't get satisfied response from them. They give me this email id to send my report. Note - When Samsung Customer care called me in September regarding my extended warranty they told me that they send me a email but they didn't send me. I am attaching my Purchase invoice and extended reregistration snap to you. I am sending a Email to mkt.[protected]@samsung.com two times and still didn't get any reply or call.

Sir, I purchased a set of Samsung LED TV (UA46D6000SRMXL) from Jaipur (Rajasthan) on[protected].The 3D function in above set is not working properly. No. 3D effects are appearing after loading proper contents. The person visited from company didnot properly explain us about 3D function. Now no response from company and dealer.Pl. sort out my problem at the earliest and requested to send a technical hand person from company to make us understood the 3D function originally.Thanks in positive anticipation. Myself Rajesh Goswami from Jaipur with Mob. No. [protected] and e-mail ID [protected]@gmail.com

I bought a new mobile phone SAMSUNG dt 09/10/2013.on 6th dec at Trichy, Tamilnadu.I approached the authorised service center for a problem in the display.The service center people opened the handset and then told me that this is not covered under warranty since it has been opened elsewhere .I have bought this handset with bill so I explained to them I dont have the necessity to open elsewhere since i am eligible for 1 year free service and warranty from the date of purchase, they had had denied my request and ask me to pay for it .I complained to the customer care and also wrote to the CEO office for which they called me two times and told that they will get back to me soon.They never send you any automated response nor a mail reply for the complaints addressed to them which all companies normally do I feel deprived and cheated by the company for which i need a solution .I thought of filing a consumer case but as far as I come to understand through the condtions of the company that any legal disputes can be addressed in delhi only, let me know if I could file a case in my home town .Finally I come to the impression that these companies just pull in people to their ambit and once the customers buy their products they are compelled to follow their conditions with regard to warranty and service which mostly they deny stating technical reasons which a common man does not understand and make a lot of money out of it.

My mobile is samsung glaxy grand i9082.i have many problem in my mobile.my mobile eseseries totaly changed by bharatpur samsung service center and not give the job sheet.many time I have been many time complain of my mobile problems of software and hanged problem then service center have changed my mobile software.but my mobile problem to creat some time later.i complain u before some time later this time is the last time.please solved my problem and refund my fees.i am not satisfy o[censored]r company police, service terms of condition, please refund my fees other wise I atemp a case of consumer court.

My name is ujjal chakraborty and my contact no is [protected]. i have purchased samsung rex60 on 10/04/2013. on 18th of oct i received a call and i found that suddenly my phone switched off. on that day i went to samsung care (mobile arena, 112, G.T. Road(S) Road Howrah-711101) with taking the phone with special care in the box that was given at the time of purchase. i have given that phone in the care and they have started the phone but i found that my display was broken i have asked them how did it happen they said i have broken the set and i reapeating on and on that i have not break the set but they are not in the mood of hearing anything and i have found they are behaving rude with me and i asked them where to complain they gave me the no[protected] i have called this no they hear my complain thats all. My friends and very few people also suggest me not to buy samsung mobile because they are not going to provide any warrenty on display broken. I dont hear them and i purchased the phone and now i''m thinking that they are right. Hope you will look into that matter.