Samsung India Complaints & Reviews

To, Dear Sir /Mam my name is vikas chander. i want to say that i had bought a sumsung mobile of model no. galaxy core I8262. on 25/09/13. on 6 jan14 i got a problem with mobile that the voice of other person i could hear but voice of mine other person could not hear .( basically MIC problem ) so on 7jan14 i deposited my handset on samsung service center(H.D.Associate) after 10 days they returned my phone without fixing it and told me to look after other service center. so i deposited my handset other service center(Agarim Technologies). where they told me that charge of fixing my mobile will be Rs.1800/- while my phone is in warranty i apologising for buying your handset. so it is my request kindly take your phone and return my money as soon as possible. and in future i will not buy any SAMSUNG product. thanks & regard vikas chander [protected] service request no.(1)[protected] (2)[protected]

S K MADHOK S-530 GREATER KAILASH-1 NEW DELHI-110048 CELL: [protected] Dear Sir. We lodged a complaint to your call centre for our Samsung TV on[protected] Model No. DTV LA32R71BM/XTL having Serial No. 06563ZDL700532A. Your engineer Mr. Tikko visited our site and found fault for change in main PCB board and gave the estimate for Rs 5500/00. We requested him to submit the estimate for the same in writing. After three days of telephoning we recd the estimate[protected] for RS 9300/ for PCB and added SMPS board (estimate enclosed) We fail to understand the penalty being asking him to submit the estimate in writing. The estimate jumped from 5500 to 9300/ without fault o[censored]s. It was wrong unethical and arrogant attitude of Mr. Vijay as he is obliging us to submit the estimate. His behavior is unwarranted and abusive. Further we requested your company to change the parts. Your engineer Mr. Tikko visited us and replaced the parts. Cash payment for the same made to them vides receipt no: 097256 dt[protected] for Rs 9300/ The T V did not work and he assured us will visit tomorrow i.e on[protected]. Next day again calls were made to him; it was informed only wires are to be replaced from one socket to other to make it functional. He visited again on[protected]. Without checking he said the main board is to be replaced which will cost us Rs. 13000/00 and left in haste without listening to the ladies present in the house. We tried to sort out he matters with your service staff but we were threatened “ whatever you want you can do it, we are not afraid of anyone. We have a TV of 32” To spend this amount 9300+13000= 22300 is not worth and beyond imaginations. This cost is even more than the cost of new TV available in the market. We feel we have been cheated by your company 9staff)when he knew the fault why he took the payment from us; he should have refused to repair. Your engineers have befooled the ladies at home and took away the payment with one pretext or the other. He should have straight away told us the fault and the expenses to be in occurred by us. Our feelings are hurt by the unethical behavior of your company staff. We request you to pl. Remove your parts and refund us our payment of RS 9300/ to close the chapter. In case if we don’t hear from you soon, we will assume your self are not interested to resolve the matter. Then we will be free to act as per our choice. Once again we feel in the best interest of the customer matter may. Pl be resolved amicably. Regard S K Madhok

Respected Sir, I had purchased one double door refrigerator in May 2011 from that day i am contineously login complint for different reasons all the time company engineers visits on their wince & fences and repaired temporary and again 1 or 2 month the same complint will raised but they told us different solution and falls resolvence they snacheng 1200 to 3000 cost as reparing in this modas operandi company service station owner as well as are manager both are involve they told me do whatever you wish to do we are lyk this always.so i am not worrieng about my money which i lost in last 2yrs but i definatelty have fellied for your such a reputed brand that the guys you had recrueted is bloody shamless people they dont care about your brand value, so if possible do take step to correct your companys image.my complint id is [protected]. i had logged complaint locally arround 10 times and i have not received any bills for that added to that they told me as a company will not given small amount of bills lyk 1000/ 2000. we only issu bills on 5000+ amount so i dnt have the same to proove my point.

i have purchased a moble with samsung estore Order no: 1195669 Order Date & Time: 10/14/2013 4:48:50 PM Total Amount: Rs. 37151 Order Status: Successful They said i would receive the cash back on 5th of Jan and still date i have not received the cash back. I have the mail sent from samsung estore, i think they are making false promises to sell their products. When i contacted the customer care there is no proper response . Pleae help in getting my cash back .

I have purchased a samsung referigerator DC RR-2115TABBL on 23/10/2012 from Sargam Electronics, Delhi for an amount of Rs. 15500.. The refrigrator has liner problem. I have ignor some time and lastly I have complain on 13/10/2013 and the reference number No. [protected]. The same has attended by their mechanical enginer twice or thrice, in between one year has been lapsed and the company has refund only Rs. 10500/- vide cheque No. 9747 dated 24/12/13 as the time is over one year, and the same is refused by me. My submission is that the liner problem, I have complained within one year and the same has not corrected, and the company is refunding the money as the company is not able to correct the liner problem in refrigrator. Hence, the company shall refund the whole amount of Rs. 15500/-.

I had purchased A Samsung galaxy tab in the month of October 2013. After a day or two it gets hanged up and not showing any movement in the screen. I have to shut down the device for this. I also rebooted it twice or thrice but same problems persists. I visited to your service center and they told me that its a software problem and we will fix it. For couple of days it works well but again same problem starts. I again visited to the service centre and they kept my tab with them for 4 -5 days. After that there is no improvement in that and same problem starts again. please look into the problem at the earliest as I don't want to visit your service center again and again and also I didn't want this Tab now. Looking for a positive outcome from your side. Attached is the bill and service center scan copy. Regards, Ram Prawesh [protected]

Dear sir, iam purchase RT24BDPSI/XTL, model refrigerator in[protected], but it's not working properly so, I call customers care than the technician do something but it's not working perfect now iam face problem, than I call somany times in vijayawada[protected], but not responseding sir, because please do solve my problem sir,
My name is: s.k.shahed ali,[protected].(The Tenali chicken stall, opposite vegetable market .REPALLE-522265

This complain is regarding Samsung Tab 2 - P3100 Promo Offer in which they have agreed to send us Bluetooth Headset by registering on their website . I have sent several emails to [protected]@samsungpromo.in and tried calling them in there help-desk for this issue but they just gave false promises and haven't replied over emails. Over samsungindiamarketing.com/tab2 website it is giving false tracking status ( In process always ) and it has never responded several times. One day when I spoke to one help-desk representative he consoles that they have registered there complain and they will send us product soon . But it didn't happened and they haven't send any single acknowledgement email either. I need my Offer Headset asap and want to take strict action against the poor support service of samsung India. The product purchase & registration details is given below :- Date Of Purchase : 25-June-2013 IMEI No# : [protected] Vendor : flipkart ( Order# OD[protected] ) Reference # :[protected]

Dear Sir, I am Pradosh, i brought a Samsung refrigerator 220 Litres (Double door and freezer) around 09 years back. Model no- RT26AVMS1/XTL and Serial no- 00074ZAX301151T. The refrigerator is working absolutely fine, but both the handles of freezer and main compartment are broken and it is uncomfortable to open and close refrigerator. To solve the problem i call up samsung customer care booked a complaint about the same (service no- [protected]), after few days i got a call from service center Kannur asking for model and serial nos, which i forwarded immediately and after that there was no response from their side in spite me calling up several times. With utter displeasure and discomfort i again call up customer care again after one month and they connected me to service center, to get a reply from them that no spares are available. I requested them that they can at least see the refrigerator and decide whether any other model handles fit and solve the purpose, which they have never bothered to respond till date. My point to samsung is that spares are generally required for slightly old consumer products and not brand new ones. Service centers like this is only going to spoil reputation of samsung and please do something to solve my problem.

SIR,
i buy a tv from reliance digital at dated 12-12-12, but i used tv on[protected], my tv disply is gone on[protected] . i informed to samsung costmer care, those people will come at next day, technician said there is major problem, you will go to kukat pally service centre, , then i will take unit and gone there, after tha technician said disply pannel is gone you have replace it, cost rs 16200, u pay amount then we will do it other wise we cont do any thing as per bill warent is over as per bill, you should pay amount they said like that,
when i am buying product relisnce digital people said you will pay rs 4000, we will give extra 2 years warrent but i am not taken because samsung product will not come any problem,
but now i am facing problem, plc try to help me, now i am not able pay to that much amount, i purchased on emi basis ta credit card,

thanking you sir
yours faith fully
m.janardhan
hyderabad
[protected]

have purchased a ‘SAMSUNG’ Monochrome Laser Multifunction Printer (Model CodeSCX-3401/XIP)vide invoice No. 167 dt.30.05.2013 from Mr. Tinu C Mathew, Unit Pluz, Chenkalathu, Umayattukara, Kallissery PO, Chengannur-689124.(Phone [protected],[protected] and I understand M/s Skyline computers, Changanassery, Kerala ( is the dealer/marketing agency. Based on a complaint of printing paper getting stuck up the proprietor had removed the printer on[protected] and reportedly taken to Kottayam for service/repair. He had on the same day telephonically informed me that the system doesn’t call for a repair for the said defect and what is necessary is that I change the paper used for copying.He said that only 50 GSM and below paper should be used. I had been using paper of TNPL copier paper- Platinum which is a standard company. I had been using this paper in my other printers in past and at present also.Hence this explanation felt to be typical and unwarranted to me. When asked whether this direction is included in the manual of the manufacturer he replied in negative. When asked whether any copying paper manufacturer market A4 size 50 GSM paper, he said “JK Papers”. I doubt the veracity of this contention and feel that it is just to hide the manufacturer’s defect. I had been contacting him on mobile but he is not lifting phone. I had called him at least 10 times. Frustrated, I went to his shop/residence probably on 03.1.14 when he informed that the printer will be installed next day. So far he has not installed it. Since this printer is to be used on daily basis I am loosing money regularly. I doubt in collusion with the dealer /manufacturer he is complicating the issue and creating a situation when I would request him to install the printer anyhow. You are requested to interfere and take immediate steps to re-install the printer and compensate my incurring losses for taking printout/scanning etc from outside till the date of installation psninan mob.[protected]

purchased LED model UA32F4100ARMXL, s/n : 23463ZND703146 on[protected] from dealer namely Ajanta Electronics, opposite BSF headquarter patta paloura jammu -jand k . Telephone no- [protected]. the product has manufacturing defect which was noticed on the very first day . complaint made under number [protected] on 1-1- 2014 . The engineer visited and concluded replacement of screen panel . It is requested that instead of replacing of screen panel the complete product may please be replaced immediately without further loss of time

VARUN VIKRAM SINGH
ph [protected]

I bought a Samsung laptop in march since the the laptop had several issues and has been to the service centre 5 times in 8 months
the item replaced in my laptop since purchase
1. motherboard
2. hard disk ( gave me a blank hard disk without the proprietary os ) 6 months have passed since several complaints but no response from Samsung side
3. hinge
4. keyboard ( twice )
5. touchpad hanging prob.

Samsung replaced the hard disk of my laptop without having an os which came preinstalled, the laptop hinge has now given way (which actually lasted for years in my old laptops ) and Samsung is forcing me to charge and even the engineer visit is not being done since 1 month even after lodging complaints.

I used to work as a part time interior designer which I quit after loosing all my data in the harddisk which was corrupted by the Samsung technician at service centre itself.

I asked Samsung several times for replacement even prior to this issue but they refused and now they even don't care about my complaints.


Laptop model no. NP355V5C-S05IN
serial no J9UG98FCCA5L YAH
purchase date march 2012

I request the intervention to provide an amicable solution for the problem.

Thanks.

I purchased a Samsung LED TV from GIRIAS, Marathahalli Bangalore on 16th Oct, 2011.

Model no is UA40D5000PRMXL

Serial no is 19973ZEBA00332k. Cost is around Rs.55, 0000

For the past 6 months there is shade coming horizontally on the top half of the TV Screen.

We contacted the samsung customer care thrice and after their visit, they asked us to pay Rs.22000 for repairing the above said problem.

Since it is not worth to pay so much for a problematic television, we request the intervention to provide an amicable solution for the problem.


regards
Pradeep
[protected]

I purchased Samsung 32 GB Micro SDHC Card Class 10 from www.ebay.in on 04-Nov-13. Seller ebay id is elante_one, and he shipped a fake/unauthorized item. And also he did not ship any valid invoice bill for the same. The packing of the product was faulty. The card did not work from the day I received. I contacted ebay regarding this issue, and I was told to contact Samsung authorized service personnel. I contacted samsung service center where I was told that without a valid invoice bill warranty cannot be claimed and nothing can be resolved. Again I contacted ebay, they told to contact seller directly. I tried to contact the seller on phone and through ebay mailing, but of no use. The seller did not response to phone call and emails. Now am stuck with a fake product. Details of ebay seller: id: elante_one Name: Vikas Arora Phone: [protected] email: [protected]@desire.org.in

TO THE NODAL OFFICER sub: Replacement OF SAMSUNG Glaxay S4-Minni. (M.No. GT-19192ZKAINS) Sir, I am very much disappointed with the services of SAMSUNG MOBILE. I have faced many times of problems from the purchase date. about my SAMSUNG Galaxy S4 Minni handset. I bought SAMSUNG Mobile IN THE LAST Month from REHAN MOBILE CENTRE, SHIV COMPLEX, GURMANDI, LUDHIANA, CONTACT[protected], VIDE CM NO. 3668 on date 11/11/2013, during the period, I faced many problems in mobile like Hang problem, Network, 3rd class sound quality, etc. Last week i went to Samsung Moblie Care Centre at Avon Distributer near Sumitra Gas, KHANNA, Contact - [protected], vide Job SHeet No. [protected] dated. 27/12/2013 they said only software problem, after a software update the same problem was still. 2nd day i went there again then they told me the main problem is in [Mother Board] on your phone . i m very disappointed by the quality of your product. i dont want to change the mother board of my mobile phone, Please change my mobile Phone as soon as possible If, I got negative response. I have last solution to solve my problem, to go consumer court for file my problem. SAMSUNG Glaxay S4-Minni. (M.No. GT-19192ZKAINS) made by samsung Thanks with regards Gurdeep Singh Kalsi [protected]

dear sir/madam,

This is the complain with the reference no. [protected]. facing a lot of problem due to non availability of cell phone. already mailed for this issue but problem has not been resolved yet now. as i don't have cell phone to use. in proper responses by service center. there were a lot of question where were to be answered.

question were as follows..
1) why my cell phone shows repair complete status whereas its not completed yet now?

2) why service center authorized people fails in there commitment?

3) what action were taken against the service center?

4) why people were not co-operating with me?

5) when higher authority will take action this issue?

6) will i get refund or replacement of my handset?


waiting for your co-operative support for this issue & i am really being sorry to say that i am being fade with this service.

Dear Sir,

Jsut a brief of the issue:

I own a Samsung LCD TV which I have purchased in September 2008 of 16500 Rs. Recently in November 2013 I faced an issue of video in my TV means no video was displayed. So I logged a complaint ([protected]) on Samsung Customer Support, Service engineer visited to see the TV and he suggested that it's power supply part need to be changed I agreed and pay him a sum of 2700 Rs which is the part cost plus visiting fees. I have also requested the service engineer to take the TV under observation and he dienied saying of clauses so I paid him the said amount

With in a day TV have got the same problem, I again called customer support and another service engineer visited to and he suggested that now some other part (LCD panel) is also defected now if I need to fix the original issue I need to change the LCD panel which cost me arond 8000 Rs.

As you can see that in the first visit Samsung Service engineer not provided the adeqaute information about the fault and even refuse to take the TV in observation before payment.

Now I was constantly chasing this with Samsung customer support and with their Service Center but they gave the answers in round and round. Even their Service center offered me reduce the cost of LCD panel despite of refund

Today[protected] Mr Amit from samsung called on my mobile and gave the same company process reasoning and said that refund will be not possible


The details of one my email response from customer support is as below. I have sent them several email to customer support but they have till now replied only one

Could you please help me out in getting my money refunded from Samsung,

Thanks
Sumit Gupta
[protected][protected]-
Your question
Hi Customer Support,

I have been constantly chasing my complaint # [protected] regarding my LCD TV. Due to misguidance of your service support engineer I have paid a sum of Rs 2700. And it was agreed in my last conversation with Customer Support that My money will be refunded and a process will be initiated with in your company. And it was agreed in our last conversation with customer support that Mr Rakesh from your Gurgaon service center will constantly update on the status of My Refund process. I have sent the below mail to Mr Rakesh and also talked to him over phone and he assured me on phone that he will definitely revert on my mail. But he did not reply to my mail.

Below is the mail attached that I have sent to him (puniya.[protected]@partner.samsung.com) on 5th Dec 2013.

Please look into this matter as a matter o[censored]rgency as I am not having proper response from your team


Rakesh,

As you are aware of the issue regarding the complaint # [protected] regarding my samsung LCD TV (serial No: 07863ZCQ700738A). Because of your service engineer misguidance I have paid the sum of Rs 2700 and now I want my money refund.

We already had long discussions over phone about it several times. Last on Monday 2nd December 2013 where samsunsg customer care executive take you, me and Mr Sushil in conference and it was agreed that you will progress my issue for refund. And it will take around 4 to 5 days. And it was also agreed that you will provide me the feedback about the progress

Could you please let me know the updated status

Thanks,
Sumit Gupta


Counselor answer
Dear Mr. Gupta,

Greetings of the Day!!

Thank you for contacting Samsung.

This is with reference to your email to Samsung regarding LCD TV LA22A450C1 “Wrong part change refund issue”. As per the conference done between you and Mr. Rakesh ([protected]), service center is forwarding the concern to their seniors. Mr. Rakesh has informed that he will update you for the concern within a week after getting information from the seniors. For future assistance, you may also contact Samsung Customer Care Center on[protected] or[protected].


It is our pleasure to assist you. Your patience will be highly appreciated.



Your reference number is: [protected]



Regards,
Nitin
Technical Support Team
Samsung India Electronics Pvt. Ltd.

Dear sir

I purchased a Samsung laptop (NP300E5X-A0BIN) online through snap deal . WORST LAPTOP never recommend Samsung laptop selling fraud product not has technology on sep-2013, after many issues with snapdeal I got there laptop,
As I received laptop its driver dvd not in working at all complained snapdeal but still not no solution, so I decided to download it from Samsung website,
My problem with Samsung customer care are

I using windows 8 as OS but here was no driver for win 8.
DVD drive hardware issue
Headphone jack has issue not working properly
Laptop is very slow hanging,
Battery performance losses considerably.
Well when I contacted to Samsung customer care they arrange a call back from their technical team. They assit me and said all above problem will solve by our service center engineer visit you soon
But after waiting of 15 days there is no visit of their engineer I called them again, again technical team called me back and assure me that this time they will visit and give the driver for windows- 8 and also check for hardware issues

But surprise that is still here is no visit I download driver from Intel site and thorough many cites but no response. Called many times but no solution, finally I stopped calling .
But because I am not getting drivers and this third quality laptop creating many problems
I again called Samsung customer care and their technical team senior mr santosh called me back, and said your complain is closed, I asked how it could be close while here is no visit from you engineer

After one hour long conversation they taken in line responsible customer care but that customer care said my cell number was unreachable, due to this we closed the complain, I replied that my both no running I am receiving call in both number ever if I my number is unreachable than how your technical team calling me back, but those fraud not ready to accept
Even that much delay they are changing there statement now they telling you purchased a DOS based laptop so we can not warrant about software.
I asked why they assuring me from last 4 month that your problem will be solve driver, we will provide you driver, I downloaded about 10GB driver from there, Intel, amd and many sites even from their software update but still driver showing incompatibility issues
Now I asked that as per their pervious statement give me driver and solve other problem, they said who gave you those statement give me name of person, I noted the name to whom I talk.
But they not ready to help me said that this service will be chargeable to me,
So what is compensation for my problem and their fraud from last four month
Closing my complain without assenting me.
Changing their statement again and again.
Why their service center not visiting to me.
I asked whatever they said not cover within warranty
Service engineer not visited after of 4 month of complain.
Mailed many times also.

What is compensation and solution for my problem?
Today 28 December I received the call from service center no-[protected], that rude person behaving as I did a very big mistake by complaining about laptop.
I said my to him
He said they cant do any thing and we are cancelling your call, we don’t care that what you are facing from 4 or 5 months, its not my issue .
And at the time of call he said someone to cancel my call as ye no pe call cancel karo
And behaved as he is very vip who called me, and I should not argument with him

Please don’t purchase any laptop of Samsung they have poor quality and not having technology laptop has many issues can be comparable with established laptop companies
They just looting customer

Thanks & regards
Prateek Shrivastava
[protected]

I HAD SAMSUNG GALAXY 3 CELL PHONE, WHEN THERE IS A PROBLEM WITH NO IN CUMING AND OUTGOING CALLS WERE NOT WORKING IT WAS SHOWING ERROR AS EMERGENCY CALLS ONLY EXCEPT THAT THERE IS NO ANY PROBLEM.

WE VISITED THE SAMSUNG SEVICE CENTER AND HANDOVER THE CELL PHONE. OVER PHONE THEY INFORMED THAT MOTHER BOARD HAS TO CHANGED, WE HAVE TOLD THEM WE WILL CONFIM SHORTLY.

NEXT DAY THEY CALL AND INFORMED THEY HAVE CHANGED THE MOTHER BOARD AND FOR WHIHC I HAVE TO PAY RS.8000/-.

WE ARGUED THAT WITHOUT OUR CONFIRMATION WHY THEY HAVE CHANGED THE MOTHER BOARD, LATER ON VENKAT (EMPLOEYEE OF SOMSUMG SERVICECENTER WHO MADE CALL FOR CONFRIMATION BY PHONE) HAS EVEN CONFIRMED BEFORE HIS MANAGER THAT WITHOUT OUR CONFIMATION THEY HAVE CHANGED IT. LATER ON VENKAT CHANGE HIS VERSION NOT HE WAS TELLING THAT WE HAVE CONFIRMED THAT WHY THEY HAVE CHANGE IT.

NOW THEY HAVE INFORMED THAT THEY HAVE REPLACE IT WITH OLD MOTHER BOARD.

NOW THE CELL PHONE IS NOT AT ALL WORKING, WHEN WE HAVE GIVEN THE CELL FOR SERVICE THAT TIME CELL WAS VERY MUCH ACTIVE, ONLY PROBLEM WAS INCUMING AND OUTGOING CALL WAS NOT GOING ..

NOW THEY TRYING TO HANDOVER US DUMMY PHONE, WHIHC IS NOT AT ALL WORKING, HENNCE WE HAVE NOT TAKEN THE PHONE.