Samsung India Complaints & Reviews

Dear Sir,

Jsut a brief of the issue:

I own a Samsung LCD TV which I have purchased in September 2008 of 16500 Rs. Recently in November 2013 I faced an issue of video in my TV means no video was displayed. So I logged a complaint ([protected]) on Samsung Customer Support, Service engineer visited to see the TV and he suggested that it's power supply part need to be changed I agreed and pay him a sum of 2700 Rs which is the part cost plus visiting fees. I have also requested the service engineer to take the TV under observation and he dienied saying of clauses so I paid him the said amount

With in a day TV have got the same problem, I again called customer support and another service engineer visited to and he suggested that now some other part (LCD panel) is also defected now if I need to fix the original issue I need to change the LCD panel which cost me arond 8000 Rs.

As you can see that in the first visit Samsung Service engineer not provided the adeqaute information about the fault and even refuse to take the TV in observation before payment.

Now I was constantly chasing this with Samsung customer support and with their Service Center but they gave the answers in round and round. Even their Service center offered me reduce the cost of LCD panel despite of refund

Today[protected] Mr Amit from samsung called on my mobile and gave the same company process reasoning and said that refund will be not possible


The details of one my email response from customer support is as below. I have sent them several email to customer support but they have till now replied only one

Could you please help me out in getting my money refunded from Samsung,

Thanks
Sumit Gupta
[protected][protected]-
Your question
Hi Customer Support,

I have been constantly chasing my complaint # [protected] regarding my LCD TV. Due to misguidance of your service support engineer I have paid a sum of Rs 2700. And it was agreed in my last conversation with Customer Support that My money will be refunded and a process will be initiated with in your company. And it was agreed in our last conversation with customer support that Mr Rakesh from your Gurgaon service center will constantly update on the status of My Refund process. I have sent the below mail to Mr Rakesh and also talked to him over phone and he assured me on phone that he will definitely revert on my mail. But he did not reply to my mail.

Below is the mail attached that I have sent to him (puniya.[protected]@partner.samsung.com) on 5th Dec 2013.

Please look into this matter as a matter o[censored]rgency as I am not having proper response from your team


Rakesh,

As you are aware of the issue regarding the complaint # [protected] regarding my samsung LCD TV (serial No: 07863ZCQ700738A). Because of your service engineer misguidance I have paid the sum of Rs 2700 and now I want my money refund.

We already had long discussions over phone about it several times. Last on Monday 2nd December 2013 where samsunsg customer care executive take you, me and Mr Sushil in conference and it was agreed that you will progress my issue for refund. And it will take around 4 to 5 days. And it was also agreed that you will provide me the feedback about the progress

Could you please let me know the updated status

Thanks,
Sumit Gupta


Counselor answer
Dear Mr. Gupta,

Greetings of the Day!!

Thank you for contacting Samsung.

This is with reference to your email to Samsung regarding LCD TV LA22A450C1 “Wrong part change refund issue”. As per the conference done between you and Mr. Rakesh ([protected]), service center is forwarding the concern to their seniors. Mr. Rakesh has informed that he will update you for the concern within a week after getting information from the seniors. For future assistance, you may also contact Samsung Customer Care Center on[protected] or[protected].


It is our pleasure to assist you. Your patience will be highly appreciated.



Your reference number is: [protected]



Regards,
Nitin
Technical Support Team
Samsung India Electronics Pvt. Ltd.

Dear sir

I purchased a Samsung laptop (NP300E5X-A0BIN) online through snap deal . WORST LAPTOP never recommend Samsung laptop selling fraud product not has technology on sep-2013, after many issues with snapdeal I got there laptop,
As I received laptop its driver dvd not in working at all complained snapdeal but still not no solution, so I decided to download it from Samsung website,
My problem with Samsung customer care are

I using windows 8 as OS but here was no driver for win 8.
DVD drive hardware issue
Headphone jack has issue not working properly
Laptop is very slow hanging,
Battery performance losses considerably.
Well when I contacted to Samsung customer care they arrange a call back from their technical team. They assit me and said all above problem will solve by our service center engineer visit you soon
But after waiting of 15 days there is no visit of their engineer I called them again, again technical team called me back and assure me that this time they will visit and give the driver for windows- 8 and also check for hardware issues

But surprise that is still here is no visit I download driver from Intel site and thorough many cites but no response. Called many times but no solution, finally I stopped calling .
But because I am not getting drivers and this third quality laptop creating many problems
I again called Samsung customer care and their technical team senior mr santosh called me back, and said your complain is closed, I asked how it could be close while here is no visit from you engineer

After one hour long conversation they taken in line responsible customer care but that customer care said my cell number was unreachable, due to this we closed the complain, I replied that my both no running I am receiving call in both number ever if I my number is unreachable than how your technical team calling me back, but those fraud not ready to accept
Even that much delay they are changing there statement now they telling you purchased a DOS based laptop so we can not warrant about software.
I asked why they assuring me from last 4 month that your problem will be solve driver, we will provide you driver, I downloaded about 10GB driver from there, Intel, amd and many sites even from their software update but still driver showing incompatibility issues
Now I asked that as per their pervious statement give me driver and solve other problem, they said who gave you those statement give me name of person, I noted the name to whom I talk.
But they not ready to help me said that this service will be chargeable to me,
So what is compensation for my problem and their fraud from last four month
Closing my complain without assenting me.
Changing their statement again and again.
Why their service center not visiting to me.
I asked whatever they said not cover within warranty
Service engineer not visited after of 4 month of complain.
Mailed many times also.

What is compensation and solution for my problem?
Today 28 December I received the call from service center no-[protected], that rude person behaving as I did a very big mistake by complaining about laptop.
I said my to him
He said they cant do any thing and we are cancelling your call, we don’t care that what you are facing from 4 or 5 months, its not my issue .
And at the time of call he said someone to cancel my call as ye no pe call cancel karo
And behaved as he is very vip who called me, and I should not argument with him

Please don’t purchase any laptop of Samsung they have poor quality and not having technology laptop has many issues can be comparable with established laptop companies
They just looting customer

Thanks & regards
Prateek Shrivastava
[protected]

I HAD SAMSUNG GALAXY 3 CELL PHONE, WHEN THERE IS A PROBLEM WITH NO IN CUMING AND OUTGOING CALLS WERE NOT WORKING IT WAS SHOWING ERROR AS EMERGENCY CALLS ONLY EXCEPT THAT THERE IS NO ANY PROBLEM.

WE VISITED THE SAMSUNG SEVICE CENTER AND HANDOVER THE CELL PHONE. OVER PHONE THEY INFORMED THAT MOTHER BOARD HAS TO CHANGED, WE HAVE TOLD THEM WE WILL CONFIM SHORTLY.

NEXT DAY THEY CALL AND INFORMED THEY HAVE CHANGED THE MOTHER BOARD AND FOR WHIHC I HAVE TO PAY RS.8000/-.

WE ARGUED THAT WITHOUT OUR CONFIRMATION WHY THEY HAVE CHANGED THE MOTHER BOARD, LATER ON VENKAT (EMPLOEYEE OF SOMSUMG SERVICECENTER WHO MADE CALL FOR CONFRIMATION BY PHONE) HAS EVEN CONFIRMED BEFORE HIS MANAGER THAT WITHOUT OUR CONFIMATION THEY HAVE CHANGED IT. LATER ON VENKAT CHANGE HIS VERSION NOT HE WAS TELLING THAT WE HAVE CONFIRMED THAT WHY THEY HAVE CHANGE IT.

NOW THEY HAVE INFORMED THAT THEY HAVE REPLACE IT WITH OLD MOTHER BOARD.

NOW THE CELL PHONE IS NOT AT ALL WORKING, WHEN WE HAVE GIVEN THE CELL FOR SERVICE THAT TIME CELL WAS VERY MUCH ACTIVE, ONLY PROBLEM WAS INCUMING AND OUTGOING CALL WAS NOT GOING ..

NOW THEY TRYING TO HANDOVER US DUMMY PHONE, WHIHC IS NOT AT ALL WORKING, HENNCE WE HAVE NOT TAKEN THE PHONE.

Hello This is regarding the defective screen of my samsung 40" LED. The screen has already been replaced twice and the defect came again.Its'a horizontal Line which has stated appearing on the screen covering almost 40 % of display area. I have been requesting samsung to properly check all other components of LED but the technical team overheard it and replaced the screen second time without doing proper diagonasis of the defect. Result is that I am sufferring as my LED is out of warranty now and I have been asked to pay 26000 for the screen. The case has already been reported to customer care after which engineer visit was done and no response is there from samsung after that. Request your attention on the matter. Thanks Krishan Matai Mob:- +91 [protected]

I went to Samsung showroom @ Express avenue on 25 dec. I just want to enquire about Samsung galaxy note 8 n5100 & experience its features in showroom as this product has very good review, Not only that my cousin bought the product & gave very good review. I asked a person (lady) who is working in the shop. She said, there is no such model in samsung and she said, in 8.0 inches, only samsung tablet is available. I was just shocked. I told her that my cousin bought that product and to make her more clear, i googled the model name in my mobile & shown it to her. Later she said, the model is not available in India. I told her that if you doesnt know the information, please dont give wrong information. Immediately, she replied harshly "you should not say like this. we will know about the product which is only available in our showroom". How can a person in the showroom can say like this to a customer ? There are lot of media available to see the information about the product such as internet, news paper etc., we are going to showroom to experience the product. As a customer, then only i can decide whether to buy or not. Basically the thing is 1. Customers should be respected ! 2. should not make them fool (very important) i had very worst experience in the shop and immediately i came out. Please dont prefer the showroom @ express avenue. Then you will be dis respected :(

respected sir, i bought a samsung refrigerator on 30.11.2012 from pankaj electronics 36, palika bazar, rohtak-124001. in april month, we started to use the refrigerator. Before this we were using our old refrigerator. but in April we started to use this refrigerator. but after 10-15 days, the refrigerator was out of order. i filed a complaint and the engineer came to us and said the compressor will be replaced as it has been damaged. and...

I bought Samsung galaxy grand quattro. I had some problem with LCD but It was in good position o[censored]se I was using it and touch screen was working very fine then I submitted my phone on 16 Nov at Tirumala Communications Samsung service center. Kukatpally PIN 500072, Phone:[protected]. At time of submission they said that there are only LCD problem and approx charge will be within 4000. as written in attached receipt. They didn''''''''t said a word about touch screen because It was working very fine in front of him.(Raghu at counter no. 1) After few days I got call from Service center that new LCD is not working with touch screen so I have to pay more. Then in this regard I submitted request here. then I got call from Neha on 22 Nov. She referred to some senior Pramod singh who called me on 23 Nov. in eve. He take Anand[Lier] from service center in conference call. then Anand said that when phone was submitted complete screen was black and it was in no position o[censored]se. I said when phone was submitted I used this and only few percent LCD was black. then Pramod said me to give him some proof. I said I can prove it but phone should be repaired. Pramod said the you get phone repaired and tell again after you got some proof. that when phone was submitted It was in position o[censored]se. and touch screen was working . Then I paid 7196 Rs. and repaired phone. Now watch this video http://www.youtube.com/watch?v=FnapTEt4ik0 In that first I shown IMEI no. of my phone. which you can match with receipt. and after that history of chrome, whatsapp, call history and messages as proof that phone was used on 16th november till last call at 6:15 PM. as you know service center stop tokens after 6. So when I last called I already got token. Pramod said satisfactory solution will be provided . But few days earlier he call me and first he try to denies that my proof is wrong and it can be made after that he accept that the phone was in working position he said he cann''t do anything then I want to ask why he told lie before ????????????

Dear Sir I hv purchased one samsung galaxy star pro GT 7262 from Singhwani telecoms Somdutt plaza kanpur on 20.12.13. same day it creates problem with a note : unfortunately process.googles.processcom stopped working; i spoke to Singwani telecoms immediately on mobile no - [protected] then i was suggested to restart the set. restarted the same and it's started but process become slow. as of now it touch pad not working as it looses working some time and process is very slow. since the problem persists since purchase, thus needs replacment with new. Pl also note that i have faced same problem with my earlier Samsung galaxy duos. it is apprehended that there is some manufacturing defect in touch pad of each product of samsung mobile. Request to pl considering the image of samsung as a brand product, pl replace the complete set . Mahesh Bhatia [protected]/[protected]

i bought a samsung core 8262 and i have not even used it for a week it started creating problem, the phone is getting switched off automatically, for this i have visited service center almost 6 to 7 times, but didnt got any permanent solution. And the way service center people behaves it ridiculous. For further review contact me on [protected]. But this is my personal suggestion to customer plz do not buy any samsung core 8262.

I GOT SAMSUNG GALAXY 3 CELL PHONE, WHEN THERE IS NO IN CUMING AND OUTGOING CALL WERE ACCESSED THROUGH MOBILE AND IT WAS SHOWING AS ONLY EMERGENCY CALL ONLY. WE VISITED THE SAMSUNG SEVICE CENTER AND HANDOVER THE CELL PHONE. OVER PHONE THEY INFORMED THAT MOTHER BOARD HAS TO CHANGED, WE HAVE TOLD THEM WE WILL CONFIM SHORTLY. NEXT DAY THEY CALL AND INFORMED THEY HAVE CHANGED THE MOTHER BOARD AND FOR WHIHC I HAVE TO PAY RS.8000/-. WE ARGUED THAT WITHOUT OUR CONFIRMATION WHY THEY HAVE CHANGED THE MOTHER BOARD, LATER ON VENKAT HAS EVEN CONFIRM BEFORE HIS MANAGER THAT WITHOUT OUR CONFIMATION THEY HAVE CHANGED IT. LATER ON VENKAT CHANGE HIS VERSION NOT HE WAS TELLING THAT WE HAVE CONFIRMED THAT WHY THEY HAVE CHANGE IT. NOW THEY HAVE INFORMED THAT THEY HAVE REPLACE IT WITH OLD MOTHER BOARD. NOW THE CELL PHONE IS NOT AT ALL WORKING, WHEN WE HAVE GIVEN THE CELL FOR SERVICE THAT TIME CELL WAS VERY MUCH ACTIVE, ONLY PROBLEM WAS INCUMING AND OUTGOING CALL WAS NOT GOING .. NOW THEY TRYING TO HANDOVER US DUMMY PHONE, WHIHC IS NOT AT ALL WORKING, HENNCE WE HAVE NOT TAKEN THE PHONE.

Dear Sir/Madam, I had purchased a Samsung LED 46 inch TV in march 2012 and had paid a handsome amount of money approx 1.10 lacs for the sam. Since last 2 days, which is even less than 2 years since the time i have bought the TV, there are some line appearing on the screen (Have attached Pic of the same for your reference). When contacted your support numbers, they had send an engineer to visit the place who also charged me a handsome of Rs 1000 for visiting. After checking, he said it seems there is some issue with the screen most probably, but before that he will replace some part and check if that resolves the issue. Also, he recommended why have we not taken the extended warranty. But since we were not told by any one we never had taken and if i was told Samsung product won''t work for more than 2 years I would had definitely taken the extended warranty. As a consumer, it is such a disappointment that as a Samsung brand the product does not last for even 2 years. A product which cost more than 1 lac and that does not work for even 2 years is disappointment. I hope someone senior in the organisation take a look at Samsumg product very seriously and also provide me the solution for my issue. Warm Regards, Saumitra [protected] [protected]@gmail.com

Hello, I purchased Samsung 40 Inch LCD TV on 15 AUG 2012 from Reliance Digital in Phoenix Market City Bangalore.It worked fine for 1 year and then in 18 AUG 2013, it developed a problem of Horizontal Lines on screen. I called Samsung service, they said panel has to be replaced. Cost = approx 20000 Rs. It is just 1 year guys and I bought the TV in 40 K and now it is worth nothing. On this above context, I am requesting / appealing to SAMSUNG ELECTRONICS to take up this as very special / exceptional case and replace the PANEL at minimum cost as it is just 1 year old TV. It is my expectation from you, to look into this and show a way out, to solve the issue cordially so that the customer satisfaction is highly appreciated. I am writing this post with lots of hope and a proper judgment from SAMSUNG side. Yours sincerely, Amit Kumar [protected] [protected][protected][protected][protected]

Dear Sir, I bought samsung tv for 60, 000 INR and tv started giving display problem(part of screen is coming in black) in just 4 months. Then I registered a complaint calling samsung customer care, local executive related to samsung came to my home and checked my TV. He said he will come back with some other executive and went off. Then I repeatedly called him and visited local office but there was no response. Now they reply back asking me to pay 25, 000 INR as warranty period is over. I registered the complaint during the period of warranty they voluntarily prolonged the issue and now they want me to pay money. I have all my complaint details with me. And the worst part is that the reason they gave is issue got closed it seems without my confirmation when I registered complaint first time. Really I feel very badly for buying a company's product which provides service of this kind. Please take necessary action and resolve the issue as early as possible. Thanks

I had purchased Samsung LED TV D6000 (32") close to 2 year 3 months back which now has issues with the LED Panel as per Samsung technician. Almost 6 months from original date of purchase the TV went through Motherboard replacement and now another issue with panel. I have been trying to follow up with customer care for past 1 week and there has been no efforts from Samsung to update on the status. What I hear from the customer rep is I have bear to expense of 70, 000 rupees for panel replacement as its out of warranty. What I fail to understand for the original cost of 57000/- .. i now have to pay 70, 000 for panel replacement. Another customer rep tells me tentative price is 20, 500 rupees for panel replacement .. eventually leading to chaos with no resolution. Another aspect which I fail to understand how can the panel of the LED TV (which was top of the line when purchased 2 year back in 32" range) deliver faults ... which raises question on the quality control of the product. Within 2 years .. LED TV developing 2 major faults is a serious concern and on top of it .. I am getting asked to pay for it since its outside warranty.

i'm sulekh thakur, , , i buy a hendset samsung galaxy pro duos, model no. 7562 in 2 month ego... but i face many problem in this handset, , , , after screen lock my handset is not connected any calls, , , , my sim set automaricaly diavert mode... i go to samsung service center but i'm not satisfide because my problem not solved... the man problem is connectivity sencer, , , , i request please as soon as solved my problem, otherwise i have no option to go consumer forum...




Sulekh thakur
[protected]@gmail.com

[protected], [protected]...

Respected sir / madam, I brought a SAMSUNG GALAXY STAR (GT-S5282) mobile phone on the dated 08.08.2013. After brought my said mobile phone & start 1st. harassment for battery back-up & softwere problem till now, after 2 times service but they can’t recover to solve the problem. I cannot use any smart application for low battery back-up & I lost more times of my important contract number for re-installing software. So, aloso known to you that I facing big problem please help me out from this problems.

HI, Just 2 yr old Samsung LED full HD 5 sreies TV display issue. Lodged complaint with Samsung, after 1 month engineer came and suggested to change PCB unit. Changed it but still image problem persisted. Then lodged complaint at CEO office. Another enginner came and said that LED panel issue. Took TV to Goregaon Service centre for in depth diagnosis. A day later service centre informed me that i need to pay 17K for LED panel as it is defective. Immediately wrote to CEO's office for LED panel issue in 2 yrs which is very early. Next day got call from service centre again & they are now saying that LED is ok, mother board needs to be changed. Three times diagnosis has happened and every time i write a mail to CEO's office it changes immediately. My TV is at service centre for last 15 days. No body even from CEO's office bothered to ask if my comlaint has been resolved.
Complaint no.: [protected]. They are just not taking it seriously. I am absolutely tired of writing mails to CEO's desk also. Its just for name sake. Plz help.

I spent my hardly earned money on Samsung Galaxy S3 on 25th May 2013. After two months my charger started charging very slow then I searched customer care (Dilsukh nagar) in Hyderabad and sent my charger along with bill with my friend because customer care was near to his home. It’s about 90 min journey from my home (Madhapur). When he went to customer care then customer care executive refused him by saying that he cannot exchange charger without having look of mobile. I am a working employee so I can go only on Saturday so after 15 days on Oct 2nd I got a chance to visit another nearby Ameerpet customer care branch that is 40 min distance from my home. Executives and Manager Manoj were very rude in talking to customers; they refused me by saying that there is no stock so come after 15 days. I asked him to take my charger back and raise a letter against my complain and call me when you will have in your stock but he said no come after 15 days so I went there again after 15 days on Oct 17th then again he said there is no stock of charger. After two days I called to customer care and got my complain register with no-[protected]. Very next day I got a call by saying that please go to customer care and submit you charger and you will get it within one week. At least I got my charger replaced in month of November after 45 days of hard practice and spent Rs 1000 in visiting to customer care. After one month I faced the same problem with my newly replaced charger, again I called to customer care on 12 dec 2013 and got registered my complain with no- [protected]. Now executive says that my charger has crossed the warranty period so it will not be replaced that is Samsung policy. Now I have come to know that Samsung is selling D grade charger with mobile that works only for 3-4 Months. So it’s hardly recommended to everyone please do not purchase Samsung mobiles. Please search on Google before go to Samsung, more than 10, 000 numbers of customers having same problems and please read below links. Samsung is making fraud by selling Degrade chargers. http://forums.androidcentral.com/samsung-galaxy-s3/284668-samsung-galaxy-s3-char...⇄ http://forums.androidcentral.com/lg-g2/314360-slow-charge-use-proper-charging-ca...⇄ http://hardforum.com/showthread.php?t=1765170 http://androidforums.com/samsung-galaxy-s3/718622-battery-very-slow-charge.html http://www.reddit.com/r/Android/comments/15u5n3/samsung_galaxy_siii_charging_pro...⇄ http://www.helpyaa.com/my-samsung-galaxy-s3-is-not-charging-properly/ Sachin Goel +91-[protected]

Hi,

My Phone has been stolen yesterday dated - 17/12/2013 at Rajiv Chowk Metro Station, while de-boarding the metro at 10.00 AM
There were two guys one standing at the back and one in front, the phone was in my pocket, the guy at the back pushed me and the and while i balanced my self and next moment i realized the phone is not in the pocket and i tried to stop the guy but he ran away .. kindly try and track my phone by the below details :

1. Name: Manik Sadana
2. Address: 6B AF Block, Shalimar Bagh, Delhi 110088
3. Phone model: Samsung S 3, GT 19300, white color
4. Make: Samsung
5. Last used No.: [protected]
5. E-mail for communication: [protected]@msn.com
6. Missed date: 17/12/2013
7. IMEI No.: 353743/05/192084/9

Kindly Respond me positively ASAP, ill be very grateful, thanks in advance !

I spent my Rs 30K hardly earned money on Samsung Galaxy S3 on 25th May 2013 and bought tension. After two months my charger started charging very slow then I searched customer care (Dilsukh nagar) in Hyderabad and sent my charger along with bill with my friend because customer care was near to his home and its about 90 min journey from my home (Madhapur). When he went to customer care then customer care executive refused him by saying that he cannot exchange charger without having look of mobile. I am a working employee so I can go only on Saturday so after 15 days I got another nearby customer care and went on Oct 2nd to Ameerpet branch that is 40 min distance from my home but Manager Manoj talked to me very rudely and refused me by saying he does not have stock so come after 15 days, even he does not know how to speak with the customers. I told him at least take my charger back and raise a letter against my complain and call me when you will have in your stock then he said no come after 15 days so I went there after 15 days on Oct 17th then again he said there is no stock of charger. After two days I called to customer care and got my complain register with no-[protected] then very next day I got a call by saying that please go to customer care and submit you charger and you will get it within one week. At least I got my charger replaced in month of November after 45 days of hard practice and spent Rs 1000 in visiting to customer care. After one month I got the same problem with my new charger, again I called to customer care on 12 dec 2013 and got registered my complain with no- [protected]. Now executive says that my charger has crossed the warranty period so it will not be replaced that is Samsung policy. Now I have come to know that Samsung is selling D grade charger with mobile that works only for 3-4 Months. So it’s hardly recommended to everyone please do not purchase Samsung mobile. Please search on Google, more than 1000 numbers on customers having same problems and please read below link. Samsung is making fraud by selling Degrade charger http://forums.androidcentral.com/samsung-galaxy-s3/284668-samsung-galaxy-s3-char...⇄ http://forums.androidcentral.com/lg-g2/314360-slow-charge-use-proper-charging-ca...⇄ http://hardforum.com/showthread.php?t=1765170 http://androidforums.com/samsung-galaxy-s3/718622-battery-very-slow-charge.html http://www.reddit.com/r/Android/comments/15u5n3/samsung_galaxy_siii_charging_pro...⇄ http://www.helpyaa.com/my-samsung-galaxy-s3-is-not-charging-properly/ Sachin Goel +91-[protected]