Samsung India Complaints & Reviews

[protected] Forwarded message[protected]
From: Jaideep jain <[protected]@gmail.com>
Date: Wed, Jul 17, 2013 at 5:09 PM
Subject: Panel damage of LED SMART TV
To: support.[protected]@samsung.com


Dear Sir,

Please note we have purchased on 01.05.2011 Samsung Model # UA46D5500RR 117cm (46) LED SMART TV, LED TV along with Samsung Microwave Oven - Model # CE1041DFBLX72., Product Serial # JOGU7DBB300402E, Date of purchase : 02.05.11 from
Usha Agencies.
Shop No 9/10 ,Tilson Shopping Centre,
Ulhasnagar, Thane - 421003
Tel. #[protected]Mr. Ravi (M# [protected])
Attached Invoices for the same.

Now after two year the LED SMART TV is not function, hence i have launched complaint on 15.07.2013 complaint # [protected]

Today on 17.07.2013 Mr. Mahesh from SAMSUNG INDIA ELECTRONICS LTD. Address: OLD CAPRI HANS BLDG,L B SHASTRI MARG,KURLA,400070 has visited for repair. As per his report he informed PANEL has been damaged and had given repair estimate of Rs.36000/-.

This cost is not acceptable. Since i am loyal customer for SAMSUNG.
I have in house below Samsung products.- attached mobile bill
Samsung Mobile S3, LED SMART TV, Samsung Refrigerator, Woven,
Requested for free replacement of PANEL. But Samsung agreed for 30% discount. I need completely free. Since it is purely technology fault.

Also similar problem had occurred in past with Mr.Rajendra Sethiya of Pune has got free replacement from Samsung. LED TV was old for more then 3years. In my case it is just 2yearsSamsung

Since i have aged parents at my house, which cant walk & are completely on bed. Their entertainment is done only by TV.

Please help me to resolve & obtain free replacement.

Jaideep Jain
M # [protected]/[protected]

Sir,

This is to inform you that I have purchased samsung double door refrigerator on 17-5-13 and the model is RT39DAGASL and the serial number is 53034DAD300504H. The problem with the refrigerator is that the vegetable tray falls down as we pull it out. from day one I am complaining for it as initially some engineers came as it is the new model,I had a word with them they told that u pull it with both hands u will not face the problem. If it still persists we are there to solve the problem. But till date nothing has been done As I call customer care they transfer my call to heads of certain areas ,they assure me that my problem will be solved in 1-2 days. I had a word with Mr Raj kumar,Mr Gautam, Mr Ashraf .......and so on the list goes on all of them are from 31 sector ,gurgaon customer care people.Mr Ashraf is the supervisor of sector 31 he had a word with the engineer who visited , the engineer agreed with the problem.Mr Ashraf assured me the resolve the problem but nothing has been done.my complaint number is [protected]

sir
I purchased a Samsung galaxy grand quattro I8552 just 1.5 months before. I found 2 days before that its battery is not getting charged. Next morning on 16/08/13 I went to service centre of samsung (ANSH Communication, Gurgaon) and got reply that " liquid logged in " and whole motherboard will be changed. Its cost would be around 4000 to 5000 rs . I discussed that " how is it possible because i take care of it so much and there is no water traces in mobile.They showed me some whiteness and told me that it is because of water logged in. As a non technical person how can i come to know the problem by seeing it .
Sir ,here I would say that , this is because of product malfunctioned . Samsung service centre people want to make money and changed problem from technical to water logging . It is the easiest reason ( water logging in ) to make warranty void and make money by service centre people.
i am confident , using this product very carefully.
sir , although I given my mobile for repairing on same service centre and paying repairing cost , because I am missing lot of important calls daily .But what would be possibilities for me to take further action on company after repaired phone.

Raman manhas
Bill no.[protected]
Model no :GT-I8552RWAINU
Mb no : [protected]
[protected]

Sir,
I purchased a Samsung galaxy grand quattro I8552 just 1.5 months before. I found 2 days before that its battery is not getting charged. Next morning on 16/08/13 I went to service centre of samsung (ANSH Communication, Gurgaon) and got reply that " liquid logged in " and whole motherboard will be changed. Its cost would be around 4000 to 5000 rs . I discussed that " how is it possible because i take care of it so much and there is no water traces in mobile.They showed me some whiteness and told me that it is because of water logged in. As a non technical person how can i come to know the problem by seeing it .
Sir ,here I would say that , this is because of product malfunctioned . Samsung service centre people want to make money and changed problem from technical to water logging . It is the easiest reason ( water logging in ) for voiding warranty and make money by service centre people.
i am confident , using this product very carefully.
sir , although I given my mobile for repairing on same service centre and paying repairing cost , because I am missing lot of important calls daily But what would be possibilities for me to take further action on company after repaired phone.

thank you

Raman manhas
Bill no.[protected]
Model no :GT-I8552RWAINU
mb no : [protected]

i bought this mobile on[protected]. with in five months i submitted this phone to service center because of charging jack issue along with battery, which was duly fixed. then again i submitted this phone for the same issue with in month of early replacement(dated:[protected]. i received this mobile on[protected],the very next day[protected] i submitted mobile for repair, because when i got it back the mobile it got issue of FM played only in one headset as well as auto disconnection from internet.
i was told to collect the mobile on[protected], so i went back and ask for my mobile i was told to came back on[protected].i went on next given date[protected], then i was told that please come on[protected], each time they give me the reason that some part are yet to arrive or the part arrived for d replacement is the faulty one so it will take time.

my question is that if i bought the mobile i want to use it, but i am unable to do so.in last 2 months my mobile has been to service center for 4 times n has remained there for at-least 25-30 days.
1. what the hell your service center doing.
2. will my warranty be extended for a month as because of your faulty services i am unable to use my mobile.
3. if you don't have part then why don't you shut down your service centers and follow the policy of immediate replacement of faulty product.

wait the best is yet to come...


i got my battery replaced first time...then charging jack twice....now the whole mother board n some charging IC don't you think i deserve the replacement of product. please consider the situation. -Himanshu

We bought 315 Lt Refrigerator in Sep'2010 model RT32CDUX1/XTL/2010 & in June'2013 some problem observed in cooling & serviceman visited on complaint who informed that he rectified the problem & charged visit charges Rs.282/- vide receipt number 2832 dt 19th June'2013 (CR No.141587). After a month on 9th Aug'2013 the same problem again observed even escalated as refrigerator stooped ice making.

We complained for the problem on which the complaint handling in-charge (Mr. Jassi) informed on phone that we have to pay visit charges for Rs.282/- & in case problem found in compressor then additional Rs.1100/- as gas filling charges. When we said that your guy has visited one month back in June for the same problem then he said that our service assurance is only for a month & if same problem reoccur then you have to pay visit charges.

This is highly inappropriate & shocking. This way we end up paying Rs.300 apprx. in alternative month & if additional charges incurred then the amount could be higher like this time we need to pay Rs.1400/- approx. against which service assurance is for one month.

I request to the concerned authority to raise this issue appropriately & if possible at your end then let this should be mentioned in written on the sales broucher that even if the compressor is under guarantee (5 year guarantee) customer still has to pay & for other items the assurance of service is only for a month if any problem observed. This will save customers from misguiding. I will take up the matter in consumer court as well if the matter is not redressed to highlight the substandard services from SAMSUNG.

Dear sir,

I had purchased Samsung note 2 on 28th of may this year with 15% cash back offer. I had done the transaction by ICICI Credit card and i ws told by Samsung representative that I shall receive the credit of 15% cash back directly in my bank account latest by June end. I had been regularly following up with Samsung but till now they have not yet paid me. kindly look into the matter.
I am attaching the invoice copy and transaction copy for your perusal.

Dear sir,
I have taken Samsung SIII phone from authorized Samsung dealer from DB City Mall, Bhopal worth rupees 29500/- last month on 08 July 2013. As soon as we came out of showroom after buying, it switched off of its own. We went back and representative said u would have pressed switched off button. Next day onwards the phone started behaving erratic. It used to switch off on its own and restarts again and again. We went to showroom and he sent us to service center. Service center fellow updated software and promised that it will not be repeated.
1.) 07 days it went well but after that again it started behaving the same. It switches off and restarts again on it s own.
2. )It hangs 100 times in a day.
3.) Now after one month, battery has also started behaving funny. After 2 hrs of charging, battery status increases only by 5 %.
Now u imagine after buying new phone we were standing at service center and still the problem exists. Now i want a solution that I do not want this phone and ill not recommend also anybody to take Samsung phone.
Kindly arrange some way so You take this phone back and give my money back as soon as possible.
Thanx
Dr Ashish Kalra

ear Samsung team

I have purchased samsung 40 inch LED 3D TV from Dubai. I am using it in Veppanthattai - Perambalur - Trichy - Tamil Nadu. Currently it gets switched off automatically after few seconds. I have registered on-line. I have invoice copy with me. But no service person has called us and even we don't know where to take for warranty service. I have not expected this kind of bad service from Samsung.

Regards
Jaya Gandhi
[protected] / [protected]

Hello Sir/ma'am,
I 'm manvil George, by posting my complaint here i 'd like to draw the attention towards the inconvenience which is being caused me to me .
I had purchased "Samsung S Duos GT 7562" on 26th may 2013, after two months phone got broken down.
i submitted the phone in samsung service centre (add: E-3 lower ground floor kalkaji n.d 110019) on 02.08.13
"Bill no. [protected]"
now it 's been more than 16days yet my phone hasn't got repaired and no sign of repairing it in coming weeks either.

whenever i call them they just give me evasive response
they extend the date everytime by saying that phone will get repaired by tomorrow or day after tomorrow. such a bad customer service will lead samsung nowhere.
it is causing me great trouble. this is my 1st and last samsung phone neither i will purchase nor refer anyone.
i 'm encountering great trouble.I 'd be deeply indebted to you if my problem get resolved.

Thanks
Best Regards
Manvil
Bill no.[protected]
ph. [protected]

I have purchased a Samsung smart LED TV from kings Electronics, Nerul , Navi Mumbai , Maharashtra on 11/5/2012 by paying Rs-92300/ by paying cheque No . Exactly after passing of guarantee period of 12 month my LED panel crashed. When I contacted to Kings Electronics, Nerul, Navi Mumbai they have shown lot of arrogance. His manager was trying to throw me out of his shop . His manager informed that it is a common complaint in Samsung LED smart TV panel and crashing of LED panels is about 10%. After my hand folding request he gave me the number of Samsung customer care.
A nightmare started after that. It is informed by Samsung customer care that guarantee period has expired in May 13 and now it is june 13. They have informed me that panel cannot be repaired and I have to pay RS-37000/ in advance , then they will start work.
I denied for payment. They returned my panel without repair or change. I am crying with crash panel. I have paid my hard earned money of Rs 92300/ to buy my dream TV but now I am living in nightmares due to this looting tactics of Multinational companies.
Government of India is hopeless. They have invited these MNC to loot their citizens. I am helpless. I don’t know what to do.
I advice my countrymen not to buy any product of these MNC dacoits specially of Samsung Company . They are practicing unethical practices in India. The Government of India is standing like beggars before them. They are looting our money by advertising their products. They have targeted the house wives and kids as their prey. I have lost my peace of mind

Sir, I have purchased Samsung Mobile Phone (Samsung Galaxy young S-5360) from Danwal Moble Centre Ramnagar Dist- Nainital on 04 Jul 2013 vide bill No, 327 dated 04 Jul 2013. On 12 Aug 2013, incoming/outgoing has entrapped. On 13 Aug 2013,I have shown mobile to shopkeeper at Ramnagar. and ask him about the problem. He has simply said that inside of my shop mechanic is sitting so you give your mobile to him. After 30 minutes mechanic said defects has been rectified. So pay Rs. 200/-towards repairing charges. I have ask to shop keeper about the issue he simply said I can not do anything as this bill is not genuine. Kindly take the case of fraud at the earliest. The address of shopkeeper are as follows:-
Dangwal Mobile Centre
Near Gadwal sweets
Ranikhet Road, Ramnagar
Dist-Nainital -244 715 Uttrakhand

My Address is as follows:-

Vill- Utida Malla
PO- Digolikhal
Tehsil- Dhumakot
Dist- Pauri Garhwal- 246280, Uttrakhand

Hi there.

M not sure if putting complaints out here really works. but let me share a small experience of mine, when i visited the Samsung service center which is based in MALAD (W), MUMBAI.

I purchased Samsung Galaxy Grand in march this year. It was just a month after the purchase of phone, it started giving Battery issues.

I thought maybe because i have watsapp and internet on all the day, it must be chewing the battery. but then after charging full 100% it hardly use to last just for a couple of hours. and then one fine day my phone stopped charging and started getting Hot.

As i have experience of working for an International Mobile service provider, i tried all the t/s steps and found that it wasnt the problem of battery, charger or the connector.

I asked my brother to visit the service center as i am physically handicap and the phone was in warranty.

My Brother asked the Guy to check the issue, who was informed that there is Liquid damage in the phone and cannot be repaired under warranty.

Well my question is, how is possible for the phone to get liquid damaged wherein i am on bed since a year and a half and do not go out in the rain. so god knows how did the water go in there.

My brother tried to explain the same to the Representative but he failed to understand the same and started giving the Rates of changing the mother board.

My bro even requested him to try and clean the water with thinner and Blower. but the rep informed that he has already punched the phone under OUT OF WARRANTY and he could not do anything.

After arguing with him for over an hour the rep at the store demanded for Rs. 350 for cleaning.

I mean after purchasing a handset of worth 20k i get sucha amazing service then i feel buying a Micromax phone wold have been worth.

I am really very disappointed with the service of Samsung and did not wish to get it fixed. the phone is still lying with me in the same condition.

I just hope posting this incident out here makes some effect and get me good results.

Regards,
Mohit Damwani
[protected]

I Purchased led in Nov 2011 precautions not told by engineer @ that time which resulted to loss of. Display panel in month of AUG 2013 due to power fluctuations (as told to me by ur engineer) pls chk my details providing u complaint no.[protected]. Ur area manager Mr. Prashant kharote plus supervisor Ms. Sangeeta nagar giving rubbish answers... Not replying to me immediately inspite of several complaints... I WANT EARLIEST RESULT from SAMSUNG..... I won't pay a single price for a New panel replacement... The problem has occurred because of their lack of knowledge in explaining to me the right precautions.... I WANT FULL PANEL REPLACEMENT FROM SAMSUNG WITH MAXIMUM WARRANTY......

I purchase SAMSUNG GALAXY MEGA ON 3rd Aug'13 at `10PM. Cost of Mobile was 24000/-. After First Charge of 7 hrs, it was operational on 4th Aug'13 Morning. This mobile i bought from Reliance Digital Store in Ahmedabad. I went to Bangalore on 5th Aug'13 & return on 8th Aug'13 night & Kept Mobile for chargeing. Next day, which was 9th Aug'13, I found that my mobile was not charged. I could not understand for the reason for at lease 2 hrs. I call Reliance digital & express the problem, They ask me to visit the store. I went to Reliance store after traveling for almost 1 hrs from my place (reach at 4.30PM). The service person/sales person check my handset with different set of charges & battery to understand basic problem of charger, battery or hanset. After struglling for an hour, I conculed that there is problem with Hand Set Only, However Battery & Chargers are workign fine. For any hand set related problem, they ask me to visit Service Centre. We reach nearest service center in Navrangpura- Premium Service Center at 6.30PM. But service center was close, However we show the mobile to 2 service person who were still avaiable there. They have check & varified the complain. But since service center was closed they could not log in the complain in system. They ask me to re-visit next day at 10AM, which was the start time for service center.We re-visited accordingly & express our concern for replacement of mobile on account of defective pic noticed on shortest time frame. Service Manager Refused to register the complain for replacement & asked to wait till 5.00PM for taking concern of higher authority. It was so embrassing that when i call at 3.00PM, he told me the my request for replacement is rejected on account of delay in submission of complain. I was so shocked to hear this from reputed organisation called SAMSUNG. I lock my complain on website & Telephone.My complain no. is [protected] & I was told that within 24 hrs i will receive reply. Till 24 hrs therewas no reply. I again call on Sunday at 3.00PM & expressed by dissatisfaction for the product & replacement concern. After so much of harrssment, I receive a call from Sharda (customer satiscaction team) and ask me to submit handset to service center & share the dignosis report (Jod Sheet) to initiate replacement procedure. Same was done accrodnilgly next working day. After that in spite of many reminder on phones, emails, they have never turn up till date. In spite of spending 24000 on handset, I am without handset today.

Respected Sir,

This is to inform you that my mobile as per the details given below has been lost by me while I was Boarding Bhavanagr Express on date 02/08/2013 at Borivali Station around 10:30 pm.

Name: Ashish Shah
Address: 4-A, 301, Paras Nagar, Shankar Lane, Kandivali West, Mumbai 400067.
Phone Model: Galaxy S3 I9300
Make: Samsung Galaxy S3
Last Used No.: [protected]
E-mail for Communication: [protected]@gmail.com
Missed Date: 02/08/2013
IMEI No.: [protected]

I've attached a complaint copy for the above mobile phone which has been submitted to the Borivali Railway Police Station.

You are requested to please take note of this, lodge my complaint and do the needful in the matter.

---
Thanking You,
Ashish Shah
Mobile: +91-[protected]

Dear Team,

Yesterday I've bought Samsung galaxy note 10.1 from Samsung store located in 21 street #233, Degla, Maadi, noting that I'm residing in Nasr City area. This was a recommendation from the call center (19900) who confirmed that it is the last piece left. During the purchase I've noticed that the box which contains the device was old & has many scratches, But I'd no doubt that it may be used or has problem. By opening the device after charging I've found the alarm set!!! & also the cover of the sim card was opened. The problem which shocks me that the device didn't read any sim card. I've always message "NO SIM".
This is really disappointing, noting that I'm a regular customer in Raya/Samsung specially Sun City branch.
I've bought this device along with the insurance upon "Ismail" - the sales representative recommendation.
I really hope that my complaint meets your relevant action/care which is expected from a trust worthy brand like Raya/Samsung.

Regards,
Ahmed El Sherbini,
Operations manager HSBC Bank,
Thawra branch

have purchased a Saumsung ref Model -RT 26FARZASP on 8 July 2013. The ref has a manufacturing defect and insulation material is coming out of it''s door. However after long complaints and a lot of engineer visits still I have been told that the piece is OK and no solution has been provided to me. Kindly help me and get my refrigerator replaced.
I had faith in Samsung brand but after seeing it''s services I am loosing it. Kindly provide me solution of this problem as soon as possible.

1- a cut mark of second door iner side body top
2. colour scrach with gate bo- 1

sir,your engineer or service center are not any response to the customer also your online customer care center calling then only given sympathy on 6 aug engineer any how reach your address but not come,then 8aug calling customer care then suggest any how reach 10 aug on 8 pm,icall the 10 aug on 2 pm but customer care are speak 8pm wait engineer are come any how,but not come your samsung serviuce center is like fraud company,not value for the customer.

Rakesh kumar
mob-[protected]
email-er.[protected]@gmail.com

Dear sir,
I am Rachit R. Doshi. I have problem in my Samsung galaxy y duos (Gt-S6102) so i complain to Samsung from last 8 to 10 months but they are solve it temporarily by updating software but after 15 days it back with new problem so they always convince by saying 'it would not be repeat again' this way they spent the whole warranty period at next day of the warranty finished the problem started again so i directly complain to company on company's customer care number (i.e.[protected] for that so again they doing software update & give the handset with new problem of low battery backup after that i will give them to solve it but they can not solve it,instead of that they give suggestion that i purchase new battery and try. but they not take any guarantee that after that my problem solve. so i request for replacement of the handset but they refuse to it and they are not solve the problem also.
I give my phone to the service center 8 to 9 times after purchase but they made only 3 job sheets of their service & for other they told me that the same problem repeat so no required job sheets when i complain to company they refuse to believe and they said you go to service center only three times and all three time with new problem, so we can't help you more.
So please help me to replace the handset or solve problem permanently.

Details of my cell and job-sheets:

Purchase date of phone: 06/07/2012

Bill no : 2163 (Samsung's authorize showroom)

job-sheet numbers : 1) [protected] dated on 16/07/2013
2) [protected] dated on 14/12/2012
3) [protected] dated on 06/08/2012

Thank you.

Yours' faithfully,
Rachit Doshi
(rachit.[protected]@gmail.com)
(+91 [protected])