Samsung India Complaints & Reviews

samsung customer care are fraud not any response the customer valuable time.

Samsung — Cell is not working and no support from samsung

I purchased samsung ( I450), After 2 months my phone started giving me the problem. First while talking to someone suddenly some kind of noice starts coming in my speaker and than after 10 days some times i cant hear anyone and some times only the noise. I checked my sim on my other phone it was working fine, Than i went to the service center of samsung to submit my phone . They said there is a problem in the phone some part needs to be changed, but we dont have this part with us . Than i ask them when this part will be availabe they said it can take some time. Aftre this i went to the other service center of samsung which is near Wazirpur. They said they dont have this part it will take 3 to 4 days and the paret will be avilabel. I complaint so mant times to the customer care of samsung and finally one day they said part is available you can go there and they will repair it in 15 mins . Than i went there they change the part and after changing it there was no voice . They said they have to send it to the head office because there is the problem in the mother board. Now it dont understand what to do as no one is listing and not getting any response from any one.

Samsung — require original bill details of mobile phone

sir
i have IMEI number and model number of samsung mobile phone
i want original bill details of that mobile phone
kindly assist me to approach for that..
BRAND - SAMSUNG
MODEL - X460
IMEI NUMBER - [protected]

Samsung — HANDSET SERVICE PROBLEM

Dear Sir,
I have purchased a SAMSUNG mobile handset MODEL NO. E1070T DATED 15/05/2009 from Super Mobile Zone, Gorakhnath, Gorakhpur, Bill No. 2395. IMEI No.[protected], Battery No. BD25216PSIB, Charger No. RCIR315AS/5-G, by the name of Raj Kumar, Gorakhnath, Gorakhpur.
I found problem in handset at 28/08/2009. I received this set to the local company authorized service center M/s. Ansh Enterprises,Pt.Harihar Dubey Marg, Gorakhpur at the same date in guarantee period.They give me the receipt no. HHP Date 28/08/2009 Sl.No. RW 35313148B, recieved by kalpana.The set was having charging problem and it was dead.
I launched a complain on net on company website at 13th feb.2010.I received return mail on 15th feb.2010 that concerned person will contact us soon they give me the complain no. [protected]. Again i launched complain on their on line no. they give me the complain no. [protected]. On 23rd feb 2010 i recieved a call from 3206174 ,he told me that your problem will be resolved asa soon as possible.But till the date i have not get any response.
Thanking you,

Samsung — mobile phone replacement

i have purchase samsung cdma phone [model no -sch s379].
but it has a problem. phone can drop the signal every time i call anybody

Samsung — STILL NOT SOLVED

SAMSUNG COMPANY OFFERING ME REFUNDING ON MY BLACK DOTTED LCD MONITOR.I AM REGISTRED MY COMPLAINT CUSTOMER CARE AT CALICUT ON 14 AUG 2010.I AM SUBMITTED THE ORIGINAL COPY OF THE BILL.MY BP NO IS [protected]. THEN AFTER I AM CALLED SEVERAL TIME IN CUSTOMER CARE.THEY ARE TOLD ME ONE HIGHER GRADE OFFICER CALL WITH IN 30 MINUTES.BUT STILL THAT IS NOT HAPPEN THEY ARE NOT INTRESTED TO SOLVE MY PROBLEM.
MY PURCHSE DATE IS SEP 2008.
OFFERED REFUND AMOUNT IS 4900/-
ORIGINAL AMOUNT 8900/-

Samsung Mobile Phone — problems

samsung mobile model Duos GT-B7722 purchased on 03/11/2010 at mysore, phone started giving trouble like resetting, network problems from fourth day, went to their authorised service center and they reloaded the softeare, again after 5 days the problem started and again the service centre reloaded the software, now for the third time the phone is giving me a lot of problems like loss of signal, no 3G, sudden battery loss, reseting , the service center has taken the phone and are asking time to repair it,
In the meantime when i visited a few dealers, i was told that this model has been withdrawn from the market as it has numerous problems,The company is bound to replace my handset or refund my money as the phone is giving problem from the first day and has a very rude and non cooperative service center.

Mobile model--GT B7722
Purchased on[protected]
IMEI no- [protected]

S3500 is disply ditectiv.

S3500 is mobail dispaly is ditectiv. plz praig the uvhar dispaly.
thanku for Samsung.

hi i have purchase a samsung corby gts 3653on[protected] from univercell malakpet after one month the back buttn was not workng properly so i visit the samsung authorised service centerat basheer bagh beside shanbagh hotel they do the general service and destroy the mic iam unable to pickup the calls due to the mic was damage so plz kndly take the action on the manager of samsung their manager was sudheer so plz kindly solve my problem, my cellno is [protected] and email [protected]@yahoo.com plzzzzz solve my problem other wise i will go to consumer court

Samsung — Mobile cell issue not replacing

I had purchased the samsung duos, dual sim mobile, which not working properly, internet connection issue from system, dual sim not active at a time, touch screen issue, received call button not work some time... al this issue arises after purchasing 1 week and company not ready to replace hand-set, they ready to repair a new hand-set with technical issue...
This is very worst mobile set of Samsung.
i get frusted from this hand-set, for which purpose i had purchased.

Rahul Agrawal
[protected]

Samsung — Cell Phone problem

I have purchased SAMSUNG WAVE 575 mobile handset from a mobile shoppee in buldi, Nagpur. From the date of purchase I am facing the network coverage problem. I approached to the mobile shop from there I was asked to visit SAMSUNG customer care center. I went there and lodged the complaint but they replied that I should change my service provider because the handset is not compatible with AIRTEL & Reliance. Nobody disclosed this problem at the time of purchase. Now the Mobile shopkeeper is denying to repay my money or change it with another handset..
Please tell me Is there any solution?

Samsung — Non-availability of parts

I was fleeced into purchasing a Samsung CDMA phone (Model: SCH-S379, Serial no.: A0000017C8A67C, Colour- Red) by my local Reliance webstore in Dahisar, Mumbai which lied about Samsung's extremely poor after sales service and spare parts backup.
I happened to lose the Battery back panel during rush hour commuting on December 2009. Immediately, I went to the Samsung Service Centre in Borivili and registered my requirement. I was told to wait for fifteen days. Eventually, after a month and half of constant pursual, I was told to contact the Samsung Service Centre for the said part. That too was religiously done by me. One thing that I'd like to point out is that all along, never did personnel of either Service Centre ever keep their promise of keeping me updated. In fact, they even had the gall of challenging me to go ahead and complaint to whomsoever I wanted. That was because nobody in Samsung ever listened and nobody over there cared.
Shocked, I called up the Samsung Helpline (Complaint no. [protected]), only to find out that what I was told was absolutely true. Despite sugar laced assurances that the problem would be resolved, nothing happened apart from silly SMSes sent by the Call Centre server that the problem has been resolved. After several calls, I was given the names and contact numbers of two Samsung Service Managers, who were in charge of Mumbai area.( Mr. Atul- [protected], Mr. Shoaib Sheikh- [protected]). The most unfortunate part of the story is that their service was the worst. Despite several calls during work hours, my calls were unanswered. My SMS messages were never replied. In fact, if the Service Managers' lack of professionalism is any indication, not much can be expected of the people working under them.
In my efforts to having left any stone unturned to get the said part, I wrote lengthy E-mails to the support centres of all Samsung websites, which again failed to elicit any response.
What is annoying is the absolute lack of any sense of responsibility that is evident in the running of this Company's affairs. Probably, they're so damn confident of the corrupt system and the Indian public's 'CHALTA HAIN' attitude that they think that they can carry on with their irresponsible ways. This letter is my way of letting them know that the buck stops here.
It is easier to resort to violence to get myself heard (a stone pelted at one of the Service Centre's glazed windows is enough to make the ones sleeping inside to sit up and take notice), but I choose to use the pen or rather the mouse to make myself heard. Now, the point is whether anybody's listening?

Samsung — Non availability of Service

I FEEL SORRY TO INFORM YOU THAT I HAVE PURCHASED SAMSUNG REFRIGERATOR MODEL NO. RT40MAMS1/XTL FROM M/S. SALES EMPORIUM ULTADANGA WITH THE INTENTION THAT THE AFTER SALES SERVICE IS BETTER THAN ANY OTHER COMPANY.

I FEEL SORRY TO STATE THAT SINCE NOVEMBER 2009 I AM REGULARLY GIVING COMPLAINTS TO THE SERVICE CENTER AND THEIR CALL NUMBER ARE (TAKEN FROM THEIR WEBSITE):-

Call Number Call Status
[protected] Received
[protected] Received
[protected] Cancel
[protected] Cancel
[protected] Cancel
[protected] Cancel
[protected] Cancel

ALL COMPLAINTS MARKED AS CANCELLED IS REPORTED AS RESOLVED AS I HAD SPOKEN TO CUSTOMER CARE OVER PHONE. I AM SHOCKED TO HEAR THAT HOW THE MATTER IS RESOLVED INSPITE OF MY REPEATED COMPLAINT FOR THE SAME PROBLEM AT FREQUENT TIMES. TODAY I HAVE AGAIN CALLED AT SERVICE CENTRE AND HAS BEEN REPLIED THAT THE MATTER WILL BE REOLVED WITH 24 HRS.

I REQUEST YOU TO PLEASE ADVICE HOW TO TAKE ACTION AGAINST THE COMPNY AND ALSO REQUEST YOU TO PLEASE TAKE UP THE MATTER WITH THE CONCERNED SERVICE CENTER FOR WRONG REPORTING.

I can't agree more with the gentleman who has lodged his complaints against SALES EMPORIUM ULTADANGA.

I have ordered for a SAMSUNG Fridge and Washing machine before Puja commenced from this showroom. I have paid Rs. 8981 as down payment for both the items on 28th September 2011 and have been told that they would despatch my goods latest by 30th September 2011.

I think people in the delivery section are bunch of bustards as they keep on telling me lie and give silly excuses for not delivering my goods.

I WOULD SINCERELY REQUEST TO ALL THE BUYERS THAT THEY SHOULD NOT BUY FROM SUCH 3RD GRADED DEALER WHO DOESN'T KEEP THEIR WORD AND DON'T BOTHER TO CATER TO FULFILL CUSTOMERS' REQUESTS. THEY DON'T EVEN BOTHER TO DELIVER GOODS WHICH YOU BUY IN TIME, LEAVE ALONE SERVICING CUSTOMER AFTER THEY BUY GOODS FROM THIS DEALER.

- Arif Hasan

Samsung — parts not fit in tray

good morning sir...my microwave parts mainly big rack is not fit in tray....

vijay
[protected]
[protected]

Samsung — TV Complained

I have brought a flat samsung colour TV in the month of Nov, 2008 from Golden Electronics, Ladwa, Haryana but its picture quality is very poor and producing more sound.I have complained many times to shopkeeper and samsung office Karnal but no responce came from their end.They are just Ignoring us, they do not want to attend problem.This TV set is still in Gurantee period.In future I will not buy any thing from samsung after this Incident.No one has so much time to follow up with samsung on daily basis.I have very bad experience with samsung I will never recomend any one to buy samsung product.

I PURCHASE MY SAMSUNG TV ON 18 AUG.2007 I HAVE A PROBLEM IN MY TV ON 4.5.09 I GIVE COMPLAINT TO SAMSUNG INDIA SAMSUNG SENT HIS ENGINEER TO MY HOME AND REPAIR MY TV 29"AND GIVE ME BILL NO. 2762 BOOK NO. 56, DATE 5.5.09 BUT HE CHANGE MY TV PROGRAMING. WHEN I AGAIN COMPLAINT TO SAMSUNG AND TELL ABOUT MY PROBLEM THAN SAMSUNG AGAIN REGISTERED MY COMPLAINT AND GIVE ME COMP.NO.[protected] COMPANY SENT ME ONE OTHER ENGG. NAME MR. MADAN CONTACT NO.[protected]. HE COME AND MISBEHAVE WITH ME . HE SAID THAT THIS PROBLEM CAN NOT SOLVED BECAUSE COMPANY HAS NO ORIGNAL CHIP OF THIS MODEL. WHEN MY TV NOT IN WORKING DUE TO THIS CHIP NOT ADJUSTED BY MY TV MODEL THAN I GIVE ANOTHER COMPLAINT COMPANY SEND HIS ENGINEER HE REPLACE ON PART ON 6.6.09 HE GIVE ME ANOTHER BILL OF RS.80/-. BUT PROBLEM IS NOT SORT OUT. MY TV AGAINT GIVE PROBLEM ON 8.6.09 I AGAINT REGITERED MY COMPLAINT TO SAMSUNG THAT PLEASE SORT OUT MY PROBLEM COMPANY GIVE ME ANOTHER COMPLAINT NO. [protected] ON 8.6.09 THAT A CALL TO ME BY SAMSUNG ENGINEER THAT COMPANY NOT PROVIDE US O.E.CHIP NO.IC[protected]B+-ZIC ZAT. WHEN COMPANY PROVIDE US THIS ORIGINAL CHIP THAT WE SORTOUT UR. PROBLEM OTHERWISE NOTHING HAS BEEN DONE.NO BODY FROM COMPANY TO VISIT FOR REPAIR MY TV

Samsung TV — Mediocre Quality Product

I had bought Samsung TV model name CS29M21MAEXXTL on 14/10/2006 for Rs 14300 from Rahul electronics Dahisar. I have had almost 3 times major repairs till now dated 24/12/2010. The first time IC went out and I spent almost 2000Rs for repair. Again on 24/11/2010 picture IC went bad, also the external ports stopped working, and outer buttens were all malfunctioning. I spent Rs 1625 for all repairs and within 1 month the speakers were not working. Again I have to spent Rs 1200 for both speakers and extraa service charge to Abhinav Enterprises in Goregaon. All the repairs were done by Samsung authorized service centres. I dont understand why the Japanese companies are not selling quality products in India like they do in Europe and Japan. Why the mediocre quality product in India. Please take this problem of bad quality electronics sales in India seriously esp. Samsung.

Samsung — television

i phoned up currys asked for a number for samsung the given me a number for samsung because currys said that samsung answers all quairys on there products i phoned the number that was given to me on asnwering by samasung i given my name and explained to the main i soken to that i brough a 47 inch LCD television with samsung it had blueray, 32 inch samsung LCD and recently up to 2 months . the 37 inch LED television i quaired why the new LED television didnt make the signature tune when turning the telly on or off he asked me to wait so i waited up to 3 to 4 minutes i explained i was disabled then i explained to him about my medical condition. i also told him to use a impulant to check the modern number on the back of the television i couldnt see it correctly i said to him he needs to be impatitent with me and the phone was disconeccted i then phoned back the colege that answered was a lady i made sure from the begining to explain my medical condition what had acccured an explained what i was trying to to sort out with the new LED television the lady said something about unplugging the telvision out and i said i didnt hear you clearly could you say it again i asked then again i was disconnected i also said at the begining to the lady that answered the phoned i have a system in my property thats connected to BT because of my medical condition that links to BT ans all my calls are recorded and as she mentioned about the plug being taken out i was then disconeccted again and i am not pleased with how the calls where taken .

I have purchased a Samsung LED TV last year and there had always been a power problem with that. It was found that there is a motherboard problem. Samsung team replaced that but immediately another part of TV was burnt off. There has been no TV for 2 months and both Croma and Samsung have not been responding properly. They have not done any repairs on time and they keep buying time. I never expected that Croma, being such a reputed electronics retail shop would provide such TV sets whose quality has not been checked properly. And the service provided by Croma for the past 2 months is very very bad.

Mukund Joshi
[protected]

Samsung — about display

i also have this mobile.
its display is broken.
can i get display if it is avilable in market.

i had also crack on my s3 screen
my frnd got new glass in ebay..

Intel — motherbord problem

my motherbord have problem

how to claim?

respected sir/madam
i want to say that my motherboard is generating a very typical problem regarding no display . when i on my pc it giving me no display . already i checked my ram, fan, or battery and also i did plug out all plug and connect it again but i am receiving same response of no display . i am sending my motherboard no. AA D97209 201, AZPE817004QC, SKU NO. 110D779 . I purchased it in may 2008.
so i request you please help me as soon as possiable .
your faithfully
ritesh kumar baranwal
tilak nagar, newdelhi. 110018

my motherboart is broblem

intel classic series desktop board — not working properly

our mother board is creating problems from d day we purchased it we returned it to dealer as it is in warranty period after 2 months we get it back and after that it created the same problems like no display this problem is still in our board even after 2 services from the dealer

I purchesed a new samsung gsm mobile(model no. samsung B210) handset from a authorized retails shop.Now i am having a problem with the phone .So I visited my nearest authorized samsung service centre .There i found how bad cutomer service can be.My problem was not resolved by them i was supposed to a get free service as my phone is just 4 months old as per terms of company. And i was not provided with any kind of guide book written about service of thge product .I am just cheated by the company's authorized service centre placed at ESPLANED METRO STATION IN KOLKATA

Samsung — Complaint on handset

Model SCH-F309 purchased las month. From th day one I have problem of clarity on voice both in coming & outgoing.

I dont now how to get it rectified, and who will help me to get it rectified.

Regds
Senthilkumar

i have purchased samsung star on 29/08/2009 its touch screen is not working .when i connect it to my computer then it shows that device cannot be connected it is in initializing after boot what to do.

Samsung — Regarding handset problem

I bought Samsung M3510 mobile in september-09 after two days one button of handset got removed I went to the store from where I bought the mobile, they told me to go to service centre. Service centre engineers told that they cannot do anything. After one month I faced hearing problem in handset, service centre took 20 days to repair it. After one month motherboard problem came & till date they have not cleared my complaint.

samsung mobile handsets are not worth purchasing. their quality is not of high standard. I am myself repenting by purchasing samsung handset

Samsung — handset is not working

dear sir,

i have a samsung e1125w .is due to not working on phone mode and charging mode.

Samsung — handset

dear sir maine semsung s5233s mobile use kar raha hoo mere mobile main kesa auto call recodear sapout karega use ke bare jankari bhaje

Samsung — Handset

I purchased mobile from samsung company ,but voice of this mobile is not working good ,i went to a lot of time to distributor batra Communication in samana disst patiala.but i never got any response from them.

Samsung — handset problem

Hi,,My name is ankur pathak,,i purchased one samsung wave cellphone in jan2011,,its been 6month i am using it,,i am facing problems in it like-"hanging,,starting and closing of any application anytime automatically,,net surfing is very poor".I went to the service center twice,but they just format it and nothing else,,but still the situation is same,give me a resolution on it

Ankur Pathak
contact-[protected],[protected]

ghatya phone hai .ees phoon ko zero star dunga.these phone should be band in our country.
not an eligible to gat star...

Samsung Galaxy — problem in samsung

I PURCHASED SAMSUNG GALAXY IN JUNE 2011.I HAVE GIVEN MY PHONE IN SERVICE CENTRE IN AUGUST REGARDING BATTERY BACK UP,AUTOMATIC OFF,HANGING PROBLEM.BUT MY PROBLEM HAS BEEN NOT SOLVED TO MY SATISFACTION.AGAIN I AM FACING THE SAME PROBLEM.I NEED MY MONEY REFUND.

Samsung Ltd — about demonstration

i purchased microwave (convection type) from GAURAV DISTRIBUTORS, SADAR BAZAR, AGRA (U.P) on 28/02/10 . They assured me to send expert to show demonstration about microwave but they still did not send anyone till now. I also comlained number of times in "samsung india ltd" in their toll free number"[protected]" result of that they issued no BP-[protected] (complain no) but no body will come till now.
I find great difficulty to operate microwave there are no of query to ask.
please help me.

ADD:- HUPENDRA SHARMA(P.G.T CHEMISTRY)
JAWAHAR NAVODAYA VIDYALAYA, PURANI CHAWANI ,BARI ROAD, DHOLPUR(RAJ.)

Samsung India Ltd — LCD Blurry Picture

I bought Samsung LCD 46" from Kohinoor Electronics Vashi, Navi Mumbai Which picture quality is pathetic and hand movements ,Face all r coming Blurr

Samsung — installation

hi all,

i have faced a poor experience from Samsung service provider.They took only 10 days to install my 32 "led TV worth Rs 43000.with surprisingly it took only 10 minutes to complete they task.(just make a hole and hang the tv on the wall).i called them for so many times and finally they did that after 10 days of the delivery.its just so excellent.

so the Samsang service provider in kolkata is just an excellent!!!!!

from
sk Rajib hossien
mobile-[protected]

no use — No use

i have given plenty of complaints so far none of the problems is been solved by BBMP , its use less writng our complaints here , none of the BBMP official will take charge fo the compalint , why to waste our time writing this bign complaint . in any other city things will be taken charge immdtly other than OUr great benagluru city ..

thnaks for opeing this webiste , good for nothing

good luck bengaloreans

Hi its sham full for us to choose Samsung because of that we purchased a Dish Washer for your Company. But dish washer not working properly and your dealer is not changed Dish Washar its company fault and we are suffering for that and your Delear is not Respond Properly since 2 year. we are very sham full for that .SamSung is a indias leading Electronic Brand and we are regular customer for Samsung.

so we are request to you pls sort out our problems .


Thanks

Mukesh Sharma

Samsung — printer

dear sir/mam,

I purchased a Samsung SCX-3201 (SL. No. 250xbfeza00066 ) printer from VALUE SOFT RETAIL PVT. LTD. (S.C.O. ,205, sector-12,karnal-132001) on 6-12-10 and the same not working properly from the same date.
I complain for the same print at Samsung service center (M/s GRATY SOLUTIONS, 234-L, model town, karnal, Ph.[protected] on 21/2/11 they submitted my printer the same day and they not return my printer till the day (16/4/2011), and they not give me any reason for delay.

Sir please help me, tell me what I do now.
Kuldeep bharti
[protected]