Hello All, My name is Rahul from Noida City, I would like to share my Worst Experience with SAMSUNG MOBILES, I bought a Samsung Galaxy S- DUOS 7562, Serial/IMEI No. [protected] on 24th April 2013, first of all i was unable to charge that device than i went to Samsung Authorized Care Centre for replacement of that product, 1st time they told me that was just a minor Charging Connector Problem and kept my phone for almost ONE Week for that, and gave me the reason that they are running out of accessories ( I Went to the Main Service Centre Of SAMSUNG MOBILES located @ Sector-18 in the City & they were running out of Minor Accessories also the Samsung Factory is located in the same nearby area ). After a week when i received my Phone back, it started showing the same problem of charging, in addition to that i was unable to connect internet, was unable to receive incoming calls, and was completely unable to listen Music, then i went to Same Samsung Care Centre for the above mentioned problems that i was facing with that Defective Device, 2nd time also they kept my phone for again ONE WEEK, by telling me that there is a problem with Charging Connector, Headset jack, and some software updation and on top of that they told me that they are still running out of Accessories and i have to wait again One Week for that Phone, Then after a Week when i received that phone, NONE of the above mentioned problem got resolved but in addition to that there was a new Problem with Motherboard of that device. Again after launching a consumer complaint they Promised me that after the replacement of Motherboard the problem wont come back and if the problem repeats one more time they will going to replace that device, Now again after 15 days i was unable to charge that defective device so i went to the same service centre to sole my problem there i found out that THEY NEVER REPLACED THE MOTHERBOARD OF THAT DEVICE THATS WHY I HAVE TO FACE Problems with that deviceNow again that Defective Device is at the Same Samsung Care Centre for ONE WEEK as they always running out of Accessories. Instead of taking back that DEFECTIVE DEVICE they wasted almost my Month and still Wasting my time, money & energy. As the Product is under warranty and i want Samsung to take Responsibility of that DEFECTIVE PRODUCT and Replace that Defective Product or either Refund my Money Back, I tried everything in my hand but No Support From Samsung Customer Care team. Please take action against Samsung Mobiles for Selling Defective Products in the Market and Samsung Customer Care for totally Unacceptable, Unethical & illiterate behavior towards customers. Hoping for the best & earliest solution to my situation and to hear from you soon. In case you need any more details please do not hesitate to contact me. With Thanks & Regards, Rahul Gupta
Complaint marked as Resolved Hello Team,
I want to Thank You & Inform you that my complaints got resolved and I am Completely Satisfied with the resolution of my complaints.
Samsung — Non-availability of parts
I was fleeced into purchasing a Samsung CDMA phone (Model: SCH-S379, Serial no.: A0000017C8A67C, Colour- Red) by my local Reliance webstore in Dahisar, Mumbai which lied about Samsung's extremely poor after sales service and spare parts backup.I happened to lose the Battery back panel during rush hour commuting on December 2009. Immediately, I went to the Samsung Service Centre in Borivili and registered my requirement. I was told to wait for fifteen days. Eventually, after a month and half of constant pursual, I was told to contact the Samsung Service Centre for the said part. That too was religiously done by me. One thing that I'd like to point out is that all along, never did personnel of either Service Centre ever keep their promise of keeping me updated. In fact, they even had the gall of challenging me to go ahead and complaint to whomsoever I wanted. That was because nobody in Samsung ever listened and nobody over there cared.
Shocked, I called up the Samsung Helpline (Complaint no. [protected]), only to find out that what I was told was absolutely true. Despite sugar laced assurances that the problem would be resolved, nothing happened apart from silly SMSes sent by the Call Centre server that the problem has been resolved. After several calls, I was given the names and contact numbers of two Samsung Service Managers, who were in charge of Mumbai area.( Mr. Atul- [protected], Mr. Shoaib Sheikh- [protected]). The most unfortunate part of the story is that their service was the worst. Despite several calls during work hours, my calls were unanswered. My SMS messages were never replied. In fact, if the Service Managers' lack of professionalism is any indication, not much can be expected of the people working under them.
In my efforts to having left any stone unturned to get the said part, I wrote lengthy E-mails to the support centres of all Samsung websites, which again failed to elicit any response.
What is annoying is the absolute lack of any sense of responsibility that is evident in the running of this Company's affairs. Probably, they're so damn confident of the corrupt system and the Indian public's 'CHALTA HAIN' attitude that they think that they can carry on with their irresponsible ways. This letter is my way of letting them know that the buck stops here.
It is easier to resort to violence to get myself heard (a stone pelted at one of the Service Centre's glazed windows is enough to make the ones sleeping inside to sit up and take notice), but I choose to use the pen or rather the mouse to make myself heard. Now, the point is whether anybody's listening?