Samsung India Complaints & Reviews

Samsung India EStore has a pathetic customer service and inefficient supply chain. I placed an order on 29th Jun 2013 and it was supposed to be delivered in 7 days and it was told that for Bangalore it usually takes 2-3 days.

I kept calling customer care and I was given vague status and was told to wait till 7th day. On 7th day their customer care called and told me to wait for 2 days more as there was no stock.

When I called after 2 days, I was told YOU HAVE TO WAIT for few days more with no guaranteed date. Everyone is facing the issue so I should not complain.

Why you allow order on your website when you can't deliver in your guaranteed time? When you order management is pathetic atleast have nice people at customer care who have some credible info to pacify your customers.

Still I have no clue when delivery will happen.

I had bought Samsung Galaxy Note ii from authorized dealer. However, within 15 days time period the phone automatically went dead. As I understand from the Samsung servicing center, the issue was with the motherboard which needs to be replaced.

It is surprising / frustrating to see that such high end phones fail so miserably, considering the motherboard is the heart of any mobile phone.

Dear sir,
I am railway employee in DRM office S.E.Railway chakradharpur.My mobile phone has lost on 03.07.13.I request you to please track the mobile.Please take the necessary actions to prevent the misuse.
Please help me sir.

Here are my details:
Your name:MD.AFZAL ABID
Address:MILLAT COLONY CHAKRADHARPUR W.SINGHBHUM JHARKHAND 833102
Phone model:Samsung GALAXY Y MODEL -GT S-5360
Make:Samsung
Service Provider : AIRTEL
Last used No.:[protected]
E-mail for communication:[protected]@yahoo.in
Missed date:[protected]
IMEI No.:359462/04/640384/5

Since i have purchased SAMSUNG GALAXY GRAND I9082 i have been experiencing Over Heating,Hanging,automatic restart,applications getting closed to solve this i had given the devise to the authorized service centre 3 times and the they had changed the mother board last time and since then the issue is still persisting.I was also advised when they changed the mother board that this issue wouldn't come in the future and and upon refund/replacement of new handset the concern department had promised me that they would honor my request if this issue persists but its been 5 days that i have submitted my handset to the service centre and the complaint has been raised to samsung customer care but there is no response from them.Kindly check and do the needful. my contact number is -[protected]

I had purchased Samsung Galaxy S4 handset and from the day of purchase till date, the phone has an heating problem and other quality issues.

I had wrote various email to its head office and also to Mr. Ashok and initially the response received was extremely good but later there was no response from them. I had wrote an email to them on 27th June 2013 which is still not replied and answered by them.

Last email sent to Mr. Ashok states as follows:

"I really appreciate when you say Samsung S4 is a smart phone but as stated earlier also S4 has to be a phone first then only its worth to have smart features in the phone.

I had taken delivery of handset today evening and used the same in service center and even with little use, the phone was heating a bit. Service Center representative suggested to use a phone bit more and then revert back if it continues.

Till now I had used the handset for calling and surfing also but phone is still heating.

I appreciated that samsung got my phone repaired for the damaged part but was not aware and was neither informed me earlier that whole screen is going to be replaced along with rear panel that was damaged. I had put scratched guard on the screen earlier which due to changed has to be reinstalled by me now and had to incur now the further cost for the same.

I had purchased S4 phone with whole lots of expectations and therefore along with phone, I had purchased screen guard, original Samsung s4 side view flip cover, samsung class 10 memory card, etc. I would like to restate that the Samsung side view flip cover overview on samsung website mentions as "A stylish Cover designed specifically for your Galaxy S4. It offers perfect protection from dirt, scratches and other physical damage to your Galaxy S4 that ensures longer life of your smartphone". Attaching herewith is the details stated on your website and estore site for the side view flip cover. I hope per your response in trailing mail wherein you stated that "we have never declare that flip cover will protect handset from physical damage" got answered.

Again, I would like to state that it was one of the dream phone for me and waited for long time but it has really disappointed me. I had purchased S4 phone, side view flip cover wherein you stated that it protects from physical damages. Though, I had got the damages part replaced this time but how do I get an assurance about the future for any damages, if any, at later point in time.

Also Samsung came with huge benefits with the S4 now and one of them provides the customer to get the screen replaced worth Rs. 7,000/- only for Rs. 500/-.

As mentioned in your trailing email, the accessories supplied with black mist colour S4 is of white colour and that is standard colour which supplied across all black mist colour S4 handset.

For the problem relating to heating of my handset and per suggestion from you and your representative, I had visited service center twice once on 15th June and again on 17th June 2013. My handset is upgraded with software twice and everytime I had to reinstall and incur costs relating to data charges. Attaching herewith both the jobsheet for your reference. My phone was is service center for 10 days. Everytime if you suggest me to visit service center for the same problem then my S4 will be with service center more than me.

Regards
Nilesh"

Non response to the above mail and reminder email again on 2nd July 2013 is unanswered till date that brought me to the conclusion that they have accepted and agreed to the issues with Samsung Galaxy S4 and its mis-selling features. Samsung had agreed that S4 has a problem and to increase the sales now they came with huge benefits along with phone. Samsung is least concerned with Customer satisfaction and only concerned about the sales.

TO WHOMSOEVER IT MAY CONCERN

Its has been my most regretted decision to purchase Samsung products and I assure you I shall deny and never ever recommend Samsung products to anyone. Infact not only your company products, services and communication is pathetic but also in denial of what actually all customers feel.

We would like to bring to your kind notice complaint nos. [protected] (Registered on 17th May, 19th June and 20th June 2013 respectively: Yet unresolved) and complain nos. [protected] (registered on 8th June, 2013: Yet unresolved). None of these problems have been solved yet inspite of regular follow-up. We have now come to the final crossroads of filing a complaint in consumer court against your organization for supply of poor quality products and no support provided as per documentation.

Infact since last 2 weeks I have been writing emails to CEO’s desk but till date I have not received any solution. The customer care has simply stopped following up. We have yet not received any reply regarding any of our pending problems from any concerned representative. The customer care by themselves cancel the customer complains without the consent of the customer.



This is our last respite to write and bring the matter to your kind notice if you are not aware of the same. We hope you would take the required action and spare the effort of arguing the matter in a court of law.


--
Rohit Lalwani
lalwani.[protected]@gmail.com
[protected]

i bought samsung lcd tv model no 32d550
from Big bazaar pune satara road from future money finance (2 years before) i complited all EMI for the finance but still i cant get any letter for your company future money for closed the case and i dont know my case loan no.pls give mi my loan no or doc of closed the case

thanks................

dear sir,

I have purchased one refrigerators on 26th May 2013 from great eastern Appliances Pvt ltd chandannagore branch. the model no Samsung RT33FA3FALX and amount is Rs 30,000/- and challan no 0176 it has delivered on the same day and i went for credit card purchase . I have made a down payment of Rs 10000/- and from july every month rs 2500/- will deduct from my A/c. From the samsung demonstraion was given on 27th May 2013. Now gradually I have seen a gap in the vegetable Tray of nearly one fingure and there is crack inside the refrigerator on the right side of the vegetable tray. so imediately it was informed to the great eatern in chandannagore on 1st week of july 2013 so accordingly one samsung person visited our residence on 5th July 2013 and he have taken the snap of the same. Now i want to change the refrigerators as it is a damanged one the person who have visited told that they will do some patch work. I dnt want this type of patch work . How come a refrigerator whose age is 40 days can be broken. till date i have already paid Rs 10000/- + 2500 EMI for July 2013. so if the same is not solved by this month i will stopped the EMI facility and i will informed the bank to do the same. I cant take the goods which is having a manufacturing defect and i will pay 30000/- for the defective one. Please sort out this matter as early as possible and take this seriously. regards Unfortunalt customer Sudipta nandy [protected]

1. Samsung Handset was purchased on 25th March,2013.
2. Due to Poor Voice Quality complaint was lodged after 7 days of purchase of set.
3. Set was repaired 3 times & 2 Hardware were replaced.
4. During first complaint Samsung Representative committed replacement of set if it required any part to be replaced.
5. on 5th July,2013 , they denied to resolve the problem.
6. It was high harassment , i have face to have conversation with Samsung people more than 100 times (every time representative was changed).

Respected Sir/Mam,

I, Robin Wadhwa wants to complaint against the company "Samsung" for not providing me the services and support for replacing my mobile phone model name "Samsung S4", IMEI no. "357196/05/387541/0" and bill invoice no. "18294", which I purchased on 19-June-2013 from "Juneja Telecoms", Nabha and is under warranty. With the help of the retailer "Juneja Telecoms", I sent this brand new mobile phone to the samsung service center immediate after the 1st day of purchase. They repaired it and sent it back to the retailer but the problem was still the same. Now it has been 4 times, I sent this mobile to the Samsung service center, but neither they are repairing it nor they are replacing it with another new mobile phone device.
I am attaching the invoice copy image of the purchase with this complaint.

This whole process wasted my many days and harassed me monetarily and mentally and only "Samsung" company is responsible for this.
Now my demand is that I want my fully paid money back (i.e. Rs. 39,500) from the company "Samsung" and want company "Samsung" to pay me the penalty on their worst services in terms of money extra to the paid money for mobile device (i.e. Rs. 39,500).

I hope consumer court will support me with the fullest and earliest on this.


Yours Faithfully,
Robin Wadhwa
J.J. Auto Store, Opp. Canara Bank, Patiala Road, Nabha (147201).
+[protected]

Bought a Samsung plasma TV and with in two weeks the problem started. It switches off immediately. When complained they are saying we have to order the part and it will take one week to ten days. They are not repairing or replacing or refunding. When asked shall i go to consumer court they are saying your wish. They are not bothered about consumer courts or agencies in India.

i have purchase samsung galaxy fame on 8 June 2013....after 4 days the complicity in the cell get arises....after 7 days i went to care center ....they format my phone and give it to me.......after one day same problem started again......after 5 days i again went to care center ......they again format it and return it back to me .....i dun want dis cell ,,,,,i want to return it..... i am a student and 10500 rupees is big amount for me.......so i want to replace the hand set

Hi
I bought samsung galaxy tab2 p3100 on 31st march, 2013. it was only 2.5 months ,it started creating problems again & again . i dont know how is it possible any new device creating such type of problem with in 2 months.
i registered my complaint, reference number is [protected].when i asked samsung to replace this device because it started creating problems with 2.5 months after purchase,samsung agent refuse to replace it...he said it is an electronisc device ,electronic device creat problem at any time ,it doesnt depends on brand. i spend Rs. 16000 on this device
samsung is such a brand name which attract most of the corporate employee.
it is my second time when i reached kalkaji samsung service center. when i submit my device 1st time ,after 4 days they handover it to me & said everything is working fine now but later i observe it was not working ,same problem occur again & again. the issue is with network & hanging(network singnal disappear randomly and ban sign occur, when someone call me it didnt reflect on my Tab2). & now my new device is in the same service center 2nd time in 2.5 months. . i just want to replcae my tab2 with new one ,
i just your help in this regards. i want to replcae my 2.5 months old device with new one. consumecomplaint.com is the only last hope for me to replace it
I hope you will help me in this regard.

Regards

Tarun Kumar Rajput
ASE,Level 3
Accenture Services Pvt L.td
tarun.k.[protected]@accenture.com

I am shocked to bring to your knowledge that I had recently purchased the above-noted set (Samsung Galaxy Star Dual S5282) which is infested with certain technical problems. It was written in the Samsung website (link given below) that the mobile phone has 4 GB internal memory. But after 1 day of buying the handset I realized that it has only 2 GB internal memory. I had purchased the phone at a very dear price. I expect full value for my money and ask you to replace the set at the earliest. Also ensure that such problems do not creep up in future and that my faith in Samsung remains undaunted.

http://www.samsung.com/in/consumer/mobile-phone/mobile-phone/smartphone/GT-S5282...⇄

Dear Sir,

I have called so many times to customer care and registered my complaint. my complaint no. is[protected].for the handset model no.S- Duos7562, I have visited service center also 4 time. but no response ,being such renowed company treats customer like this it's a shameful thing. you listen my discussion which I had with your executives (Name-Ankit,Abhinav,Sanjeeve Kumar ) but no proper response from anybody and no sense of talking to a customer specially to Ankit Kumar,I called from the no.[protected]. I'm requesting you, I have visited 4 times to service center ,because my handset is not working properly .request you to either replace the handset or give me money back . I really don't want your handset .the way you treat the customer is worst. I really had trust on SAMSUNG but now I have lost my trust. Requesting you again ,KIndly do the needful and refund my money or replace the handset. expect your reply with hopes.

Note-Request you to take strict action against Mr. Sanjeev Kumar,He does not have sense of talking to customer.

Regard's

Vaibhav
([protected])

Dear sir,
I have purchase one 12000rs approx refrigerator on 20 may. when we used & on its thes its burn highly and my others things also burn. I had complaint to samsung but he reject my complaint and told me that its ur fault. please help me.
My other contact no. is [protected]

Regards,
Rajesh Kumar Dwivedi
kulpahar
Mahoba
U.P.

DVM-VRF Air Conditioning System -20H.P and 16 H.P outdoor units of samsung installled at corporate office of AGI INFRA LTD :-

1. System installed at Jalandhar Heights Housing Complex 66' Road,Village Pholriwal near Urban Estate Phase-2,Jalandhar City,Punjab.
2. 20 H.P outdoor unit out of order.
3. Service overdue both outdoor units.
4. Deputing of Service Provider agency pending by Samsung India Electronic's Pvt.Ltd for the past one year.
5. Service Provider agency to be deputed for AMC urgently.
6. Complaint reference [protected] complaints made in past not attended by samsung.
7. This company made is made worthy notice of MD/CEO Samsung India Electronics Pvt. Ltd for immediate achiv.

Hi,



This is with reference to my complain number- [protected] which was raised on 13th April 2013 for Samsung Split AC.



However, Samsung engineer is been telling me different-different stories about it like- Voltage issue- etc..



I've contacted them on 13th April 2013 and May 2013 ( I do not know the date) and 02nd June 2013 about the same complain but issue is not yet resolved.



Finally - 29th June 2013 engineer says that There is some issue in product.. I've been asking them to change the product as it has quality issue and not working properly since the time I bought this product..



Today[protected] received call form Samsung Name- Surya Prakash(surya.[protected]@partner.samsung.com) that product can't be replaced and it will only be repaired. My issue is that it never worked since the time I bought this product but they are not ready to help further.



Also, engineer has open the entire A/C and its simply lying at my home and not working as he is not able to fix the complain.



Could you please take my issue with Samsung and ask them to change my product.. I do have the valid Bill copy with me.



Thanks in advance for your kind support.



Regards,
S.K.Chand

I have given my mobile handset to Excel electronics, the authorised service centre. Though they had told me that I would get a call once the diagnose next day, it is 3 working days now. On checking with call centre,[protected], I was advised to contact the shop since their data base shows 'under repair'. But neither the tel no [protected] given in the service request form issued by them nor [protected] given by call centre is reachable. Their land line 2366336 was out of order for many days, today it is continuously engaged.

Dear Sir/Madam,

With reference to the above subject, Kindly trace my mobile. The details of which are given below.

Samsung galaxy note 2
GT N7100
IMEI number or BAR code : 354666/05/916559/7*

Also, I have filed an FIR with the Railway police force(RPF).

Humbly request you to please trace it.

Regards,
Kumaraswamy BN
[protected]@gmail.com
[protected]
[protected]