Samsung India Complaints & Reviews

Samsung — About Replacement

Dear Sir,
I was purchase a samsung refridgerator before 2 1/2 months. i had complained to company 5 times for the damage now company take the refridgerator for repairing since last 10 days. company officer who coms our home to take the item for repairing he was said that the it is damage pice. so now we called copany 3-4 times everyday but they are responce us. Today i talk with Mr. Ketan Patel, I said to him with request that plz. change our pice because of first thing it's damage pice and second thing i had complained company 6 times in Two and half month. He told me company not replace the piece so What can i do for my problem. company said take this old pice if any problem you found in one month they ware replace pice, they are not confident about their product that it's work regurarly. Plz. Help Us.

Hi actually I am also facing similar problem. My dad gifted me Samsung fridge two years before. It was fine for the first year, then started problems. Now this is my 4or 5th complaint. First was regarding the freezer and they replaced it which costed nearly 4000Rs. Then 3 or 4 complaints regarding gas leaks..which is still not detected. My fridge is still in their store. It nearly costed 1500Rs. Fridge was bought for 10000Rs and now we have to pay 5500Rs?..It like buying a biting dog with cash!..Will there be any action taken against them?..Can I get a solution for my problem?

Samsung — No Replacement

Dear Sir

I buy SAMSUNG Comby Pack , One LCD 32 Inch and Home Theater, Model No. HT - TZ 225 From Next Retail Shop, Jayanti Bazzar, Jaipur on 22-09.2009. After Requesting So Many Times The Demo of Home Theater Was Done 16.11.2009. On Demo The home Theater was not accepting the CD/DVD. the Next otulet told me to get repair from ALwar Service Center. But it is a Pack Peice so I don't want to repair it I want Repalce It

Samsung LED 26" — Not Working

Dear Sir

I have Purchase a Samsung LED 26 " on dated 10.01.11 Amount Rs. 26000/- Approx and Demo on that product on 21.01.11 , but this product not working from 26.02.11 and i have complaint about that on 28.02.11 , Service Engginer visit and say that Power product damag. but after that no body can change that part up to till day 04.03.11 , and now i want to replace that product bcz i have use this product only one month. i have call Company service Center Employee (Raman ) says "do any thing we are unable to replace the LED and replace the damage part in this and dont know how many time they take.

Now i request to company kindly replace the LED in this time because i purchase a new product and its part damage with in 1 and half month. but there is no positive responce on that side.

You are request to kindly provide the legal decision.

Thanking You


Jeewan Sharma
Chandigarh
[protected]

Samsung TV — board complaint

I have registed compliant against my tv ,one techian came to home and took the board yet it has not been replaced.pls act fast and resolve immtly.
Conact no:[protected].
Name :Terrence Dcouth.
Place:pandalur,The nilgirls.

Now, I don't have any problem with Samsung because they solved my LED TV issue with a free amount of money. They only needed my purchasing copy of the bill which I did not have when my Led tv stopped working.

Sumsang A/C — Stopped cooling in 3 months

I had purchased a new samsung air conditioner on 18/4/2009 from NEXT Retail shop located in sector 31, gurgaon.The product code is:[protected].
It was working properly in the beginning but since 15 days the cooling of the AC is not effective.I had called the customer service centre to complian about the malfunctioning of the AC.They said that i will recieve a service man next day to look after the fault and rectify it but nobody came and i waited the whole day.I again called up to ask when can i expect someone to come and look after the problem.They again said that you will get the concerned person today by 6pm.I had to wait again and then i was highly dissapointed.It continued the same for four days but nobody came to see the problem.The day before yesterday i told them that i can not wait any more and you have to give me the phone number of the higher authority so that i can complain.They gave me the number of the service person that i can talk to him and ask him when he will come.I called him and he put my on hold for ten minutes and then he disconnected my call.I again called back and he took me very casually.He called up some other service man and asked him to repair me AC.He was constantly giggling while talking to that person on the other phone as i could hear what he was saying.He then hung up without answering and when i constantly called for the next one hour, he didnt recieve any of my calls.The name of that person is DEEPAK and his number is [protected].Is this the way the biggest electronics selling company treat their customers?I feel very disappointed of buying an AC from your company and i could never expect such a casual attitude towards customer requirements.Your services and the quality has immensely dissatisfied me and i will think twice before buying any of your products.I hope that in future you will look into the matter and try to improve your services.

Samsung — poor technology

i have bought a samsung cdma mobile F699 in december 2009 with warranty after 2-3 months. the mobile switch off when i show the mobile in service centre they tell me the software problem in mobile so they reset the mobile, I lost all my contacts and again after 1 month i found same problem in my mobile they reset the software again my mobile but in month of august i have some problem in my mobile that i didn't receive messages so again i visit service centre on 1st time they tell me that they didn't have connectivity on 2nd day they tell me that usb has not connect on my mobile but on after 5-6 days they didn't see my mobile and tell me that u mobile board has some problem so keep it for 2-3 days or 15-35 days. i didn't understand whats the problem so i didn't submit my problem in service centre and 1 my friend tell me that u may go to kalyan service centre.

i got a message that mine mobile number had won 200, 000.00 in 2008 SPDC(shell) mobile draws in U.K. so what does it mean please send me the information about this message.thank you.

Samsung — spdc message

i got a message from spdc-uk that my father's mobile number [protected] had won 200, 000.00(shells)so plz. tell me that is this prize is fraud or exactly it's that, i don't have any call from you so anything else it is plz send me the mail about that spdc prize.

SMS not sent — SMS not sent

Dear Sir,

To my particular number i.e. [protected] sme is not sent since from one month, I had complained same from last one month but no result. BSNL suggested to replace sim card, why should I. SMS is sent to all number not sent to particular number. Please give the solution for the same.

Samsung — messages

my complaint is that ihav smasung corby gt-s3653 in this hand set the txt msg memory is 500 msg but after recieving 200 msg it shows msg ...that no more space

Samsung — Message service

Dear sir/madam,

This is Srinivasa bharat kumar. I have one tata indicom mobile connection with the number [protected]. I have been calling to the tata customer care since 4 months for the below problems. I have unsubscribed for the welcome tune "uppenantha" and again requested to subscribe for "boss memory loss". But money has been cut from my account for "boss memory loss" at[protected]. Also money has been cut for the welcome tune" uppenantha" on today.
I have lodged four to five complaints for the message service for this month. But there is no change.
Your message service is very worst. I sent the message to one number but it showed on delivery act that it was sent to another number.

This might be the last complaint from my side and I will change my number if you continue like this way.
Please do the needful

Samsung Mobile — Service problem in handset

I have bought a reliance CDMA mobile phone from reliance webworld of samsung make, bill no. [protected] on 11/04/2010 , i`m not getting display on the phone since last 15 days and the service centre and customer care people are just sending me from one service centre to other instead of the warranty period.they are not providing spare parts their managers not taking calls and just telling me to call after 3 days ,4 days.

Samsung — Message sending failed

Dear sir,

My no. is [protected] and i am unable to send text messages. whenever i do so it shows "message failed to send". plz solve my problem as soon as possible. thanking u




Regards,
Lohith..

I purchased the above Mobil on[protected] and right from the inception the battery is not properly work and there is no back and used to stop within 3 hours. From last 30 days, the battery is not at all standing even though it is fully charged and after talking fir 10 minutes the Mobil is showing the low battery.

So, on[protected], I handed over the said Mobil to Vizianagaram Samsung Service station and they registered the same as work order no: WS 1860. After keeping from 3 days they changed the battery. But could not rectify the problem.

Still the set is having same problem.


At the time of hand over the set the personals available in the office, is not responding properly and refused to give proper work order sheet after hand over the set. How can a customer know that what the company has made repairs or changed the parts. In the service center there is no proper response and the customer are standing for long time and no body asking whey the customer approached the office.

Even my set problem has not been rectified by the service center. Hence I constrained to make this complaint directly. My phone no: [protected].

Please instruct proper person to rectify the problem immediately.

Therefore, I request your good office be kind enough to take appropriate steps to rectify the problem within one week failing which I will be constrained to take appropriate legal action through proper court of law in such case, the company will be held liable for all costs and consequences thereof

Posted: Wednesday 27 October 2010 23:32

Samsung — message

sir we recieved a message from btmdraw that we recieved a cash prize of {500,000}, 2011 on13 april 2009;09:19 what should we do? and message contains to send our name/address/age to [protected]@w.cn
plz give solution for this.......

k.santosh kumar s/o hanmya,
(vill) nazeerabad tanda,
(mandal&post) pargi,
(dist) ranga reddy,
(state) andhra pradesh,
(contry) india,
age:19,
mobile no:[protected].

i recieved a messege from btmdraw for won the 500, 000 dollers on my number. do pls give me imformatin about this. my number is [protected]

we also received same sort of message for my uncle phone

SAMSUNG/MOBILE — Still awaiting for my mobile

Hi,

I purchased a samsung mobile last year in December which went completely dead on 25/09/09. I went to service station on the same day in noida sector 27. After inspecting the phone they told me that they don't have the required part therefore I had to leave the phone I can collect the same by 05/10/09 whereas when I called them on 05/10/09 they told me that they still haven't received the required part therefore it would take another week...and since then I have been calling every week that every week they give me the same reason...I again called today and again today they had the same explanation to give and now they have told me that I can call on 05/11/09 to check the status. It has been over 30 days now and it been very frustrating...Please look into this matter as now my patience is getting over. The details are as follows

Model - SGH-B520
SL NO. RW6QB46644W

samsung mobile — samsung mobile related problem

I MD IRSHAD KHAN my samsung moblie which i purchased on[protected] model no S3310T / SL NO RW[protected]A
IMEI NO [protected] ..
got problem in my handset last of july nd i went to service center near atta market named CEE EMM SERVICES ON 7/8/2000 and my work order no is H036-07.
now when i am going to the date which they are giving to come and collect the mobile phone they are refusing on the dates .They are giving excuse that they have no any hardware to replace so come next day and which mobile phone they provide me they alwyz unreacheable ..
so please see this complaint and do the best for me , i am much in difficult without my phone ..

Exactly...no point buying such expensive phone under warranty as it is of no use.. A similar thing happened to me as well.

Samsung — No response.

I bought samsung television before four years. every 5 months. it will get defect. when ever i approach ur customer care. they dont respond properly. i am very much upset over this issue. kindly look into this matter. my contact number is [protected]

Samsung — No response on complaint

I have purchased a washing machine 1and half years back Model no:WA85VPL,It is under warranty, I logged a complain whose complain no is [protected],After visiting my house and after looking my Samsung washing machine they(Samsung technician ) said the parts of my washing machine is not available in the market so I have to wait, Till now they dint give any definite time so my problem can be solved in 2 days and it may can take 5,000 years to solve. I dont know why they sell this kind of washing machine if the parts are not available only after 1 year 6 months. Who will buy this kind of products I dont know because the parts gets unavailable after 1 and half year,I also dont know what is use of giving warranty if you cant replace it. I feel like these Samsung products are like use and through so once if it gets problem we have to through it to dustbin.

Samsung — Samsung refrigerator

From my experience I have realized that Samsung call centre is nothing but EYEWASH. It is the worst experience of my life, WORST Service provider.
Our refrigerator has developed some problem and is not cooling. Since yesterday, I and my dad must have made at least 10 calls to the call centre[protected]. The only response we get is 'Some one will come before 8PM today', but nobody shows up.
Moreover, on my insistence to provide the service station number they have registered my request. With, they gave me the number[protected]. Whenever I make a call on this number the reply is that it’s not a Samsung Service centre but some other company. This is the authenticity of the Samsung & its call centre people.

When I asked them to put me through to some one superior they put me on hold forever.

These call centre executives don’t provide complaint number by themselves you need to explicitly ask for it, even then its of no use though.

This is how these guys work. Next time this Samsung would never be my preferred choice neither in my recommendation.

Samsung — No response to technical complaints

Samsung Refrigerator I purchased in May-2010 has frequent problem in the freezer area. Freezer was not working properly, my ice creams were melting always.

I gave complaints many times and service engineer came, did something and went off. After some days problem repeats and again freezer used stops working. Like this, engineer came couple of times and even senior engr also visited once and replaced some parts. But soon after 1 week, again same problem repeated.

I gave complaint again and no one turned up even after repeated call to Samsung customer care. But now the 1-warranty period also expired, I called again and informed them I still wanted to repair this freezer problem by paying whatever amount they charge for that. But no one is turned up.

My complain number: [protected]

I have given my Digital camera for service on date of[protected]. at C.G. Road located Service Center.Due to charging problem in camera.at time when i have given camera i was told that we will keep it in observation for 02 two and then will will rectify the problem and let you known about parts to be chagne if it will be needed.But the problem is that up to now they have not reply for same and they don't even respond to call on number which is mentioned on the invoice it is really very very irritating. Service station number is[protected]. Even once at 23rd i visited at service station they said that they are working on it and will reply in couple of days i even said about no reply on phone so they given me another number which is [protected] of Mr. Vishal Bhatt. But still position is same no reply from their side and when i call on both number they din't respond. So Please do raise my voice to the company for such third class service and do take needfull action for same.

I approached to Ur customer care for servicing of my one year old Samsung 1.5 tone split a/c, he replied they men will be there before tomorrow 8 pm.But they never reached us till date.its really upset to be a customer of Samsung .KIndly look into my matter.my contact no. is [protected].

Samsung — no response

Ref: My complaint No.BP No.[protected]
It is quite unfortunate that inspite of several calls after registering a complaint from our end, till now nobody has turned up yet to rectify our tv problems, though the complaint was made a 10 days back. This would definitely make us think...

Samsung Refrigerator — no response by samsung

i purchased a double door refrigerator from samsung but it is not working properly registered my complaint at customer care time to time but there is no solution please help me my contact no [protected] and my name is mukesh jindal

Samsung — Faulty mobile

I bought mobile phone recently of Samsung make (wave touch screen), the next day started it started giving problems, I got it serviced from the Samsung Service centre, Bangalore, BTM layout, more than 1 time but the same problem persist again and again. I want new handset because I fed up visiting again and again the service centre

THE SURPRISE THING IS THEY DONT HAVE THE LANDLINE (IN CUSTOMER COPY THERE IS PHONE NUMBER BUT IF WE CALL UP THEY WONT ATTEND THE CALL - I HAVE CALLED THAT NUMBER MORE THEN 20 TIMES).

LOT OF PROBLEMS I AM FACING IN MOBILE PHONE OF SAMSUNG - SERVICE ENGINEERS SHORTAGE

Its really unfortunate that a company like Samsung treats its customers in shabby way. Moreover a person like Aamir, called perfectionist endorses its products, but I think he has not dealt with the compnay and attitude of its employees.

I had bought mobile phone D- 780 (Dual sim) from hotspot, EOK in Delhi, which started giving problem after 5 to 6 months. On 08 Nov 2010, I had given the phone for repair to the Service centre in Ghaziabad. After a month I was told that, it cannot be repaired and will be replaced. I have spoken to the thier marketing department in Ghaziabad to Rajesh Mishra, etc. But its of no avail. They always say that the refund is under process.

Can anyone tell me how to proceed now. Should I go to the consumer court??

My email Id is :[protected]@yahoo.com

Nitin Singh

Samsung — to claim the prize

i got a message that ur mobile has got 1, 000, 00000 GBP in 09 LOOMIS FIN INT MOBILE DRAW. To claim the prizes just call sam to [protected].But hey didnt recieved the call.so please send the enough infornation on it .

Samsung Mobiles — Worst Mobiles

One of my friends happily bought dual sim model SCH-W619 paying hefty amount. Only to realize later that there are many basic flaws in its design and operation. Its menu operation is not as friendly. well forget about all this high end stuff. Just note this basic flaw and you will understand that even a FOOL must not buy a Samsung Mobile !
"When you connect the charger for charging the phone, there is absolutely NOTHING i repeat NOTHING appearing on the screen/display to indicate charging event." It takes years to get charged by a single point. And only when a point in battery status gets added after hours of charging, you can actually make out that the charging is actually taking place.
In other words, imagine that you are on a small trip out of station and you are plugging the charger to an electrical socket at some un-familiar place. You wait for one or two hours. Even then no improvement in battery status. You are not knowing whether charging is really happening or not. Even you will not be able to make out if your phone charging socket has got some damage OR your charger got damaged OR there is loose-contact (which normally happens at any connections) OR the electrical socket is faulty OR there is no electrical supply in the electrical socket etc. etc. Finally you end-up with plenty of doubts and tensions and the beauty is that you wasted your precious few hours at some useless place without charging your phone and reaching peak of your frustration.
Samsung had the tradition of changing its mobile charger port design with each model so unlike any other branded company you cannot just ask somebody that you have a Samsung charger?. You will be forced to ask do you have the charger of Samsung model BD 1234 with you? And most interesting thing is that you will find it really very difficult to find another FOOL matching your level. You will never get it elsewhere. Even check with their customer service center or show room. The WILL NOT HAVE in stock. All that they will say is " Sir we will request to our main office and it should come within 10 days." It means you live 10 days without using mobile. Such a useless and disgusting proposition.

If such a trivial matter of charging status display is not taken care of, then what good can u expect from a Samsung Mobile. Even the most non-branded and cheapest handsets do have this basic function and show notification/status whenever we connect a charger, charging progresses and disconnect the charger.

So people DONT BUY SAMSUNG MOBILES, they suck and screw your life !

Samsung — worst experience

i am here by to inform you that i am one of the customer of yours,i bought you a/c on 9-4-2010 from sargam electronics jail road the day i bought your A/C it was nt working properly even the cooler can make the room more chill than the samsung A/Cs . i had call to your customer care now even i dont know how many times but they have nt done anything ,nor even a single person came to my house to visit ,what problem i am facing ,this is service samsung giving ,i think we should appreciate the services of such a big company like SAMSUNG.who just want to sell their product ,after that SAMSUNG is least not at all concerned about his custmer this is just because you people easliy find new custmers .i should thanks to god that the same day i was also bought a l.c.d that doesnt belongs to samsung .i cant tell the how abt the performance of your a/cs . now i feel like a cheated person, you people have charge for a new a/c and hand over a used a/c to me .tell me this also wether this problem is going to be resolved or not .

gavin
[protected]

Samsung Mobiles — Regarding samsung mobile

Hi this is suganesh i bought samsumg (c-3212i) before three month. now i had face such a worst problem in this mobile.If i make a call to certain mobile no but it will redirects to another mobile no which recentlly i got missed call mobile no and also call log does not shown perfect count it shows dynamic count . i felt bad and they did such a worst software coding.I regret for this.




Regards,
Suganesh
[protected]

Samsung — WORST EXPERIENCE WITH SAMSUNG

WORST WORST SAMSUNG

I am a betrayed and unfortunate but anguished owner of SAMSUNG C3222

I bought the handset from JASMIN MOBILE AND DIGITAL ELECTRONINCS at Vadodara(Gujarat) on
24-jan-11. From the day first the handset gave me trouble as it's modem did not work.The
handset has inherent manufacturing defect.I brought the fact to the retailer,who in turn
directed me to ,Service center of Samsung.The center received my handset on 7/3/11 for
check up,but till the date ,they have not returned me my handset.I have been kidded till the
date.Now i m constrained to take legal action,but to warn prospective mobile purchaser that
NEVER NEVER GO FOR SAMSUNG.I[censored] go for samsung sure u will be sund. Make people aware of
poor quality of samsung mobile phone and rustic and rotten post sale service..

Samsung Mobiles — mobile tracker

i had activated my mobile tracker but now i have forgot my password.
i want to disable this mobile tracker service...
how do i do it...?
im just unable to emember the password...

The model is Samsung ACE DUOS..

Dear Mr Somanath,

Greetings from Samsung.

I tried calling you couple of times but your number is switched off. Kindly give me a call as I would like to discuss your concern further.

Thank you and have a good day ahead!

Regards
Deepak
[protected]

Sir my is not yrt been heared plz help me...