Samsung India Complaints & Reviews

i own a samsung galaxy s3 handset which has a small crack in it's glass in bottom
right corner.
the touch is working just perfect there.
only 3 days back it started showing small red dot on top right corner of the display.
the service centre people say they won't replace the display.
please help in this regard.
thank you.

I have intel dh67vr board. Purchase date is 7/10/2011, sn-btvr124002g8. Problem is,back sound panal not working properly,ram slots problem,losing memory & intel graphics software not installed properly. I dont know is the problem in inbuilt graphics in board, because I use a external graphics card. Please tell me about repearing my intel board in 3yers warranty period.

I have purchase samsang S-6802 Galexy ace duos. But after 1month from the date of purchase i got many problem in my handset like ............
phone hang, slow processing speed,battery heat up,external memory slot problem, when i went to samsung showroom to check my handset problem then they assured that the problem would be clearlyfy shortly but it is not happen till yet even after show them this handset five odd times . Now i have not any faith in that service centre. Please help me in my phone problem regarding.

I had purchased a samsung galaxy GTp3100 also called Tab 2 online. The very first month has passed & there was an issue of restarting of the phone i didnt took that seriously but later it got more frequent in next 5 months i went to the service centre in Greater Noida, U.P. where they had kept the set & formatted & gave it back to me which i had already done many times. But that was not a solution even in the process of opening the set the body got broken from two points. Which is actually a sealed set whose even battery is not replaceable without opening by a engineer
also later again same complaint this time the sim card also stopped responding they again formatted but after few days when i load softwares it again start getting hot this time suddenly battery started dumping . i went again but this through calling on customer care where they said they will keep set for two days to access the problem & this time they said after two days my sim tray is not working & asked 3 more days to replace the sim tray. But now i was 1 month left for my warranty to expire they replaced the sim tray bu this time the sim even totally stopped working this must be due to wrongfully placing the sim tray now the solution came was to change the motherboard of the set which they asked will take another 5 to 7 days for part to come this happened 3 weeks back aroung 15th july i said to give my set back i will use it for my wifi & whenever they will get the motherboard i will get that reoplaced from that day i am calling everyday to get my motherboard changed but there is no reply at all. its been three weeks there is no mother board came yet
Even if motherboard will come there will be no further warranty if the motherboard is defective what will i do.
They are listeneing now its really annoying . Also once i had complained on the customer care they said they willl replace the phone but now they are denying it totally.

Please help me sort this issue

Hi
I would like to narrate a miserable experience I had with Samsung and would want to share it with all.

On 4th September, 2011, I bought a 46 inch Samsung Smart 3D LED TV from Dwarka, New Delhi with the following configuration:

Model No: UA46D6600WRMXL
Version No: HQ03
S/N: 20163ZEB700589W

The warranty was for 1 year.

I paid Rupees 1,20,700 for this TV. On June 7th, 2013, the TV screen went blank all of a sudden. I called customer support and logged in a complaint and was provided Reference Number: [protected]. The service engineer visited my home and after troubleshooting concluded that the display panel was not working and the cost of getting my TV to work would be around Rs 35,000. The reason for it going bad - voltage fluctuation even when I had been using voltage stablizer all along.

After numerous calls to service centers and emails to CEO office, i was told I would be offered 30% discount which would still amount to Rs 24,500. If I got my TV repaired, I would then have spent close to 1.5 lacs on the TV. And the warranty for this part would be 1 month.

After paying Rs, 1,20,700 and buying a high-end model of the TV, I was expecting the TV to last for at least 5-7 years without any issues. Any customer would have similar expectation, especially when you are spending such a huge amount and buying a product from an internationally acclaimed company. With a cost that steep, anybody would expect a quality product.

I have got ABSOLUTELY NO VALUE FOR MY MONEY after buying your product.

I agree that the product is out of warranty. But then if the screen went bad again after repair, what then?

With such kind of assurance that I got from Samsung folks, I am a worried and frustrated customer. Their customer service is PATHETIC and products...well...are TERRIBLE.

I would request everyone - DON'T BUY SAMSUNG TV.

After purchasing samsung LED tv bearing model no. UA 32EH4003RMXL PANEL on dt.1 Aug 2013 from Value Plus Retail Ltd Dehradun was not installed/demonstrated till to date. As per commitment made by samsung engineer this task should be completed with in 24 hour from the time of purchase..After login to this web portal i found that so many complaints are registered on this portal.I hope this matter will be resolved promptly by samsung india ltd.

My name Subhranil bhar,I deposit Rs.399 in your A/C No.[protected] & reference No.CCA12HJOQ917IGC2949497,purpose: offer for samsung galaxy tab,deposit date:16/08/2012 & you not respond me result,so pls refund my money in my A/C No:[protected] State bank of India,Kalighat Branch.


thanks

Subhranil bhar

In the month of may I bought Samsung S duos Online. In the month of july I gave it to repairing in Samsung Service Center(Metro telecare, Andheri East) With Great Delay they repair my mobile and gave me on 2nd august I again gave my mobile for repairing this time they told me that they need to chang part of motherboard that mean that motherboard was inferrior.. first thing samsung sold inferrior product to me and then service center gave me cheap motherboard and now the person whois reponsible not receiving my call the person who received my call told me that today it will repair that scripted answer she giving me everday. this is worst service center i ever dael with no responsibility, no customer satisfaction, no commitment nothing.

Hi its sham full for us to choose Samsung because of that we purchased a Dish Washer for your Company. But dish washer not working properly and your dealer is not changed Dish Washar its company fault and we are suffering for that and your Delear is not Respond Properly since 2 year. we are very sham full for that .SamSung is a indias leading Electronic Brand and we are regular customer for Samsung.

so we are request to you pls sort out our problems .


Thanks

Mukesh Sharma

Respected sir,
Myself SubodhBhargav, I had purchased ur Samsung galaxy grand duos on july-2013, which started hanging after few days o[censored]sage when contacted
Ur customer care,
The executive of customer center asked to free some storage in the system memory but which is already available of about 3gb secondly, their is the problem of colour fading of screen when used continuously used. for some hours the cus
Care executive asked to update the software of the mobile. I did the same but doesn't helped me much the problem is still their.
PLZ help

I booked a Samsung Tab 3 T311 on 27th July Order no: 1165930, but the product has not been shipped yet, when I rang the customer service they say that the product is out of stock. When I asked them to cancel the order they say that it will be cancelled within 24-48 hours, but they do not cancel the order I am struck with these hopeless group of people. What a shame that Samsung does not have stock of its own products launched recently. If the product is out of stock, why doesn't the website show that the product isn't in stock.

Never buy anything from Samsung estore

sir
,I have purchsed samsung smart T.V. led 32 model no UA32EH4500 RMXL SR no 22673ZND100141, pur from M S Electronics dhantoli,Nagpur12
dt 1march2013, said tv out of order (dead) since27. 7 13, I loged complaint no[protected] samsung semsung service center, engineer visited , checked T V and told there is some mother bord problem , till this day tv could not repaired, kindly see the matter,and obliged.


Thanking you much

yours faithfully,
DR. dilip Y polke, 70, gajanan naagar, wardha road,
Nagpur440015 mobile no [protected]

i was purchase a SAMSUNG mobile model no GT6312 on 10/05/2013. But mobile produced heating on charging and without charging also. I am going to nearest SAMSUNG care center. But they are not able to solve my problem .my mobile is in waranty period they are said to me through your mobile this mobile is useless now. please tell me what i do ..

Complaint no: [protected] Dated 20/07/2013 Online Complaint :22/07/2013

In spite of daily Reminder through phone till date the complaint has not been attended .Due to this our day to day work has been affected . kindly arrange your service team to our office as soon as possible

Tamilnad Mercantile Bank ltd
104, Ambassador Plaza,
First floor,Malnaka,
Ratnagiri-415612.
Email id:[protected]@tnmbonline.com
Mobile no:[protected]

I have bought samsung S4 on the 23rd of june and have been following up for th cover which was promised to be delivered to me in a weeks time. There have been innumerous complains have done to various departments and have registered myself also.complain nos [protected]. I request you top kindly look into the matter and also derive a system for consumers to get the promised accessories without a painful followup process
My 1St Tracking Number.is 4CB-17701.
My 2nd Tracking Number.is 8AE-58965
Contact number - [protected] / [protected]
Email: [protected]@yahoo.com

Dear sir,
I have purchased samsung laptop on 17/10/2012 from Shivam trading purnea(BIHAR) of model no.NP 300E5CU02IN,SERIAL NO. HVNM91MC800435X. At the time of purchase , the retailer assured me for battery backup time was six hrs, But battery of my laptop is only less than 2hrs backing, I have complaint on 10/03/2013 (complain no -[protected]), and same on again 11/03/2013 to the customer care of the samsung. But till now any proper action is not made by company.I have contacted several time to SAMSUNG area manager mr. Gaurav (purnea zone) on his mobile no.[protected],but till now my problem has not solved. In this situation pls, justify me what should I do, should I through my laptop into dustbin or laudge a case in consumer forum against the bad service of company.
regards,
Sanjay kumar

Hello All, My name is Rahul from Noida City, I would like to share my Worst Experience with SAMSUNG MOBILES, I bought a Samsung Galaxy S- DUOS 7562, Serial/IMEI No. [protected] on 24th April 2013, first of all i was unable to charge that device than i went to Samsung Authorized Care Centre for replacement of that product, 1st time they told me that was just a minor Charging Connector Problem and kept my phone for almost ONE Week for that, and gave me the reason that they are running out of accessories ( I Went to the Main Service Centre Of SAMSUNG MOBILES located @ Sector-18 in the City & they were running out of Minor Accessories also the Samsung Factory is located in the same nearby area ). After a week when i received my Phone back, it started showing the same problem of charging, in addition to that i was unable to connect internet, was unable to receive incoming calls, and was completely unable to listen Music, then i went to Same Samsung Care Centre for the above mentioned problems that i was facing with that Defective Device, 2nd time also they kept my phone for again ONE WEEK, by telling me that there is a problem with Charging Connector, Headset jack, and some software updation and on top of that they told me that they are still running out of Accessories and i have to wait again One Week for that Phone, Then after a Week when i received that phone, NONE of the above mentioned problem got resolved but in addition to that there was a new Problem with Motherboard of that device. Again after launching a consumer complaint they Promised me that after the replacement of Motherboard the problem wont come back and if the problem repeats one more time they will going to replace that device, Now again after 15 days i was unable to charge that defective device so i went to the same service centre to sole my problem there i found out that THEY NEVER REPLACED THE MOTHERBOARD OF THAT DEVICE THATS WHY I HAVE TO FACE Problems with that deviceNow again that Defective Device is at the Same Samsung Care Centre for ONE WEEK as they always running out of Accessories. Instead of taking back that DEFECTIVE DEVICE they wasted almost my Month and still Wasting my time, money & energy. As the Product is under warranty and i want Samsung to take Responsibility of that DEFECTIVE PRODUCT and Replace that Defective Product or either Refund my Money Back, I tried everything in my hand but No Support From Samsung Customer Care team. Please take action against Samsung Mobiles for Selling Defective Products in the Market and Samsung Customer Care for totally Unacceptable, Unethical & illiterate behavior towards customers. Hoping for the best & earliest solution to my situation and to hear from you soon. In case you need any more details please do not hesitate to contact me. With Thanks & Regards, Rahul Gupta

From
M K DILEEP
MATTAPPILLY HOUSE
CHERAI 683514 ERNAKULAM
KERALA
Sir
SAMSUNG LED TV MODEL NO UA40 D 6600 WR
I have purchased a SAMSUNG LED TV [MODEL NO UA40D6600WR, INVOICE NO S000100,CUST CODE 441) on 19/4/ 2012 from SELFRIDGES RAVIPURAM COCHIN for Rs 81000.I regret to inform you that the system is not working since 18th june 2013.I registered a complaint on 19th June 2013 vide complaint no [protected]. There is no response from your service centre ,even after one and half months.
I humbly request you to kindly take up the matter and arrange to correct our system as early as possible at free cost. After just completing one year ,repair to such costly system is pathetic. This is really lesson the credibility of your company.
Expecting to hear from you at the earliest
Yours faithfully
M K DILEEP

To
The CEO
SAMSUNG India
Sub: Complaint against sewer code of negligence against Complaint/Job No.: [protected].
Dear Sir,
I Vijay Kumar Asst. Prof in NIT Allahabad, U.P., India, bought a Split AC in Allahabd U.P. whose details are attached.
Vexed from the repeated incomplete commitments from SAMSUNG AC (1.5 ton, Split) personnel. I am forced to bring this matter under your discretion after making so many calls (the details of these mobile numbers are Toll Free No.: [protected]; Service Center: [protected]; Javed: [protected](Given by Service Center); Store Allahabad: [protected]) for the complaint no. [protected] lodged on 18.07.2013 to different different staff, it was found that not at all any firm action taken against this complaint number and From last 15days they are telling me that you will get replacement in next day but i don't know how much this two days are long. I reside on the top floor of MNNIT building that gets too hot and it is very difficult to manage in that flat. Kindly take necessary administrative action since more than 15 days have been passed from the date of complaint.
Irritated from the extreme negligence I will finally be compelled to search for faster necessary action.
Thanking You

(Vijay Kumar)
Asst. Prof.
NIT Allahabad
U.P.-211004, India
Mob. No.: [protected]

Hello All, I need help with my situation with Samsung Mobiles India. My name is Rahul from Noida City, I would like to share my Worst Experience with SAMSUNG MOBILES, I bought a Samsung Galaxy S- DUOS 7562, Serial/IMEI No. [protected] on 24th April 2013, first of all i was unable to charge that device than i went to Samsung Authorized Care Centre for replacement of that product, 1st time they told me that was just a minor Charging Connector Problem and kept my phone for almost ONE Week for that, and gave me the reason that they are running out of accessories ( I Went to the Main Service Centre Of SAMSUNG MOBILES located @ Sector-18 in the City & they were running out of Minor Accessories also the Samsung Factory is located in the same nearby area ). After a week when i received my Phone back, it started showing the same problem of charging, in addition to that i was unable to connect internet, was unable to receive incoming calls, and was completely unable to listen Music, then i went to Same Samsung Care Centre for the above mentioned problems that i was facing with that Defective Device, 2nd time also they kept my phone for again ONE WEEK, by telling me that there is a problem with Charging Connector, Headset jack, and some software updation and on top of that they told me that they are still running out of Accessories and i have to wait again One Week for that Phone, Then after a Week when i received that phone, NONE of the above mentioned problem got resolved but in addition to that there was a new Problem with Motherboard of that device. Again after launching a consumer complaint they Promised me that after the replacement of Motherboard the problem wont come back and if the problem repeats one more time they will going to replace that device, Now again after 15 days i was unable to charge that defective device so i went to the same service centre to sole my problem there i found out that THEY NEVER REPLACED THE MOTHERBOARD OF THAT DEVICE THATS WHY I HAVE TO FACE Problems with that deviceNow again that Defective Device is at the Same Samsung Care Centre for ONE WEEK as they always running out of Accessories. Instead of taking back that DEFECTIVE DEVICE they wasted almost my Month and still Wasting my time, money & energy. As the Product is under warranty and i want Samsung to take Responsibility of that DEFECTIVE PRODUCT and Replace that Defective Product or either Refund my Money Back, I tried everything in my hand but No Support From Samsung Customer Care team. Please take action against Samsung Mobiles for Selling Defective Products in the Market and Samsung Customer Care for totally Unacceptable, Unethical & illiterate behavior towards customers. Every time they keeps my phone without solving my problem and the only solution is the replacement as that Defective Device caused me already lots of trouble, Every now and then they keep my phone and erase my important data. I Simply Don't Understand What Kind of Company Samsung is ? Its been 3 Months i purchased that Phone and out of 3 months Samsung Authorized Service Center Kept That Phone For Almost 2 Months And Still That Defective Device is giving Trouble to me. I also have Nokia Phone and that Phone is working perfectly as smart phones are suppose to work BUT Samsang First distributes DEFECTIVE DEVICE In the Market and AFTER that They Give TERRIBLE POOR CUSTOMER SERVICE. Hoping for the best & earliest solution to my situation and to hear from you soon. In case you need any more details please do not hesitate to contact me.
With Thanks & Regards,
Rahul Gupta