Samsung India Complaints & Reviews

Hi,

I am Ravi Rajpal.
I bought a cell phone S3,
firstly i saw the product in ebay.in item no is[protected].
so i contacted seller(Sumit Srivastava) he given me his contact number that is [protected].
asked me to buy without ebay as he is ready to give 1800 discount, Flip cover free, 1 year warranty.
so i found it is a good deal.
transferred money online to his account.
he has sbi account.
account no-[protected].
but now as i received the phone via dhl.
i found product is duplicate.
he is not receiving my phone.
help me out.

Bought a Samsung Galaxy S4 a month back.
Within a week itself , a pixel on it's screen dissapeared.Immediately rushed to Mobile Store Powai store who without any efforts asked me to approach a Service Centre.I inquired about the address and they asked me to google it or refer yellow pages . A Grade service really!!

Went to a Ghatkopar Samsung service centre the next week.Waited for one and a half hours for my token number.I asked them to replace the phone since it had been only around 2 weeks since I had purchased Samsung's premier model Samsung's ( after spending 40k) which had gone wrong in the 1st week itself.
I am sure anyone would have replaced it with a new phone at least for the newly launched brands - but I was given an excuse that if I was there in the 1st week they would had replaced the set. No one ever communicated this to me - though I know it was just an excuse.

Finally they agreed to replace my screen but since they had no S4 screens then - they took my number and proimsed to call me ASAP once they receive it.I have been calling them - 0 response and they keep telling me that 'we will get in touch as soon as we have it' ( was promised a replacement within 4 days).
I must say - horrible experience with Samsung S4 model ( so called premium brand of Samsung) which loses it's pixel in the 1st week itself and an equally horrible service experience in Mobile Store Hiranandani Powai and Samsung Ghatkopar Service Centre.

I had ordered one Samasung Galaxy Quattro I8552 at India times shopping ( Online Shopping webportal of TOI Group) the firm is registered in the Name of A2Z shopping Limited. the invoice number is a2z/13-14/N/ DL / 11302845 & invoice Date is-6/06/2013.

My order was delivered on 8/06/13 in after noon.It was gifted by me to My father so it was a joyous moment in family. After few days it was observed that option key button of mobile hand set was not illuminating. Hence it was taken to service center( on 13/06/13) where they demanded the invoice, since we were not carrying the Invoice copy hence we approached the Service center next day(14/06/13). Where they told us that it will take 8-10 days as part is not available.

We had Approached the Samsung Office but finally they have refused to change the hand set saying that please read the policy" we can change the set only if it was reported in service center in 7 days of Invoice.

My Submission is that I had received a Defective handset of Samsung Compnay why i should get this gadget repaired & use a repaired set when we have payed 15000/- hard earned cash.

Secondly their policy doesn't mention that what if Customer received the phone late due to online purchase.

More over Help Line of India times shopping says that they will replace handset if Samsung Declares the Handset " Dead On Arrival"

Regards,

Anupam Sankhla
[protected]

I nishant agarwal a resident of siliguri, west bengal, had registered a complaint for my air conditioner on[protected] on the toll free no. of samsung, for which they told that on[protected], i will receive a phone call from the service centre and then they will come to my shop for the service, but nobody called nor came to my shop, then today itself in the morning i.e.[protected], around 11am i called the service toll free no. and complained again and they assured me that the service engineers will come today, but as it became 5pm and i did not receive any phone call nor they came so again i called up the toll free no. and they again took my details and asked that nobody came to your shop i said "no".Then the receiver who was a lady told me to be in hold and then she talked to the siliguri service centre people and assured me that before 8pm, Mr. Subojit will call me and visit my shop, but even this did not happen.
i woluld like consumer complaints to take a serious action regarding it, as these days its getting so hot in siliguri and for which how a shop can run in this condition and rather these service people are just making me wait for them, and i expect there call or a visit every hour but that's of no use.i think so the compressor of my ac is not working as within a minute the ac stops working.

my compalint no. being [protected].
the model no. of ac being- ac-as242fbb
purchased on[protected].

my samsung which i bought in december 2012 note 2 device generated problems regarding charging so the service center at adajan surat staff replaced my charger cable which was promised in 3 days but delivered to me in 7 days but then still problems were unresolved..after 4 days of receiving the cable i took time from my schedule and went to service center as my problems were unresolved so the service center guy named "USMAAN" asked me to wait 1 day and he will solve my problem so gave my phone to him and the next day the problem was solved ..but just after getting it back my phone now had some new issues , it couldn't catch network anywhere even in open areas , so i again rushed to the center and this time my problem was solved in 25 minutes .. after 4 days the same charging problem occurs and this time my power on button stopped working and my phone was dead and was not starting now on 11 june again i rushed to the service center and the same guy "USMAAN" said okay sir your problem will be resolved and asked me to collect my phone next day .. the next day i again went to the service center and asked about my phone but my problems were not solved and doing the same from last 6 days i still am not getting my phone back ... the service center guy says my motherboard is to be replaced and so it will take 1 day and i will get my phone back on friday which was 14 june and then still unresolved he asked me to come the next day but yet i didnt get my phone back .. now today monday morning i was assured to get my phone but still today i didn't get my phone back and the service center guy said call me between 8-10 pm in the evening but now when i try his phone number it is unreachable .. the number is [protected]
" i would like to add that such same charging related problems are witnessed by 3-4 same samsung NOTE 2 which are some of my friends and now i feel like i am cheated because this is a software problem and the model is a big failure and i am feared that even after getting my phone back the same problems will occur .. so i need a refund or a full phone replacement from the company and the time i wasted so much days are worth something...

I purchased a samsung laptop NP550P5c-S03IN .. its a High configuration and speed gaming laptop with intel core i7 preocessor but it is giving a lot of problems .. firstly overheating while playing even games for 15 mins it heats up like a heater with the keys and mousepad becoming unbearably hot,this reduces the life drastically.. many other problems are there too like loose flap ,slow performance,low battery life etcfor which i visited their service center twice or thrice but in vain .. even after receiving the laptop from them all my problem persists and even they brought scrathches on the LCD .. I am very unsatisfied with their service so for this i complained in samsung website to which nothing is done yet .. they arent helping me at all ..please help
This is first samsung laptop and the worst product experience ever .. i regret buying samsung

TO,
THE CUSTOMER CARE CHIEF/CEO
SAMSUNG INTERNATIONAL HQRS.
INDIA AND KOREA.
SUBJECT:- UNSATISFACTORY AND LACK OF KNOWLEDGE BY OFFICIAL OF
SAMSUNG REFRIGERATOR, INDIA FOLLOWING COMPLAINT.
RELEVANT DOCUMENTS ATTACHED.
SHAME SAMSUNG INDIA TOO MUCH HARASSING CUSTOMER FOR COMPLAINT REDRESSAL :- REMINDER-I FOR EARLIER E MAIL AS SUBJECT “ UNSATISFACTORY AND LACK OF KNOWLEDGE BY OFFICIAL OF SAMSUNG REFRIGERATOR, INDIA FOLLOWING COMPLAINT. RELEVANT DOCUMENTS ATTACHED.
SIR/ MADAM,
GREETINGS OF THE DAY.
IT IS WITH UTMOST REGRETS THAT I AM FORCED TO APPRISE YOU ABOUT THE INCOMPLETE KNOWLEDGE ABOUT THE OFFICIAL DEPUTED BY SAMSUNG INDIA IN NEW DELHI FROM WEST ZONE . ATTENDING PERSON NAME ?? LALCHAND ( ILLEGIBLE HANDWRITING) INTRODUCED HIMSELF AS MANAGED WDSC- WEST DELHI SERVICE CENTRE . IN JOB SHEET HE WROTE IN FOLLOW-UP COLUMN AS VISITED/ CONTACTED MR. MANISH ( ILLEGIBLE HANDWRITING , AS IT SHOULD HAVE BEEN MY WIFE’S NAME AS MS. MANISHA) ON 12TH JUNE 2013 BUT HE NEVER. SMALL MISTAKES BUT BIG IMPACT TO INTERPRET OR REPRODUCE IN COURT OF LAW. VIZ –A VIZ CONVERSATION WITH HIM REVEALED THAT HE WAS NOT HAVING ANY AVERAGE JOB KNOWLEDGE AND WAS UNABLE TO SATISFY MY QUERIES.
FURTHER, THAT, HARDLY FIVE YEARS HAVE PASSED SINCE , I PURCHASED
( ON 04/10/2008 WRONGLY WRITTEN ON JOB SHEET AS 10/10/2010) THE SAID MODEL OF SAMSUNG REFRIGERATOR ( UNABLE TO SEND COMPLAINT ONLINE COZ MODEL NUMBER IS NOT DISPLAYED WHICH IS RT34/2008 XVDS ( MOSTLY FADED WITH TIME) AND IT POSED PROBLEM. OK, WELL I AS A DOCTOR CAN UNDERSTAND THAT MAN AND MACHINERY CAN FAIL ANYTIME , BUT THE GESTURE TO BEST WITH BEST AVAILABLE KNOWLEDGE IS THE KEY TO SUCCESS AND THERE IS ALWAYS A SCOPE FOR IMPROVEMENT. I HOPE THAT CONCERNED, COMPETENT AND REGULATORY AUTHORITIES OF “ SAMSUNG” INDIA AND INTERNATIONAL WILL TAKE THE MATTER WITH RIGHT PERSON AND HOPE THAT THE PROBLEM WILL BE SOLVED VERY SOON BECAUSE AS PER ATTENDING OFFICIAL IT WAS A CONCERN AS HE HIMSELF WAS NOT SURE AS HOW MUCH TIME WILL IT TAKE OR IF SPARES IF REQUIRED WILL BE AVAILABLE OR NOT QUOTING THIS AS OLD MODEL. IF SAMSUNG DECLARES A JUST FIVE YEAR BEFORE PURCHASED MODEL AS OLD SO ONE HAS TO KEEP ON BUYING A NEW REFRIGERATOR/ ANY OTHER PRODUCTS OF SAMSUNG INDIA AT 1-2 YEAR INTERVALS.
HOPING THE BEST OF SERVICES FROM WORLD ACCLAIMED “ SAMSUNG” GLOBALLY.
A COPY TO SAMSUNG HEADQUARTERS , KOREA AS PER AVAILABLE FFEDBACK MECHANISM ONLINE OR THROUGH E MAIL OR ELSE THROUGH COURIER- APRINT VERSION OF THIS AND ATTACHMENTS.
ATTACHMNETS:-
JOB SHEET PROVIDED ON 13TH JNE’2013 WITH WRONG/ MISLLEADING INFORMATION FILLS AT FOLLWUP COLUMN.

We bought 40D5000 from Jumbo Electronics, Amanora Town Centre, Pune on 18 March 2012 but all of a sudden in April 2013 LED Panel malfunctioned. To explain further whenever we switched the power on. The picture doubles up for 1st 10 mins after that it corrected itself. I have attached photo taken for reference.

We called Samsung Service Engineer, he told LED panel has gone bad and it needs to be replaced. He said LED Panel will around Rs. 24000/- and it does not includes repair and other charges.

My concern we buy these high cost TVs (Rs 54,800/-) with belief that they will work in good condition for atleast 8 to 10 years likewise other appliances in we handle them as per there guidelines.

With such experience you feel cheat as warranty lapsed TV started malfunctioning. Its very disgusting even after using this TV properly, it went wrong.

Can something to done as me and family have lost faith in Samsung Products. It looks they are out to cheat by providing inferior quality product by using high profile advertising. if they are best in LED Panels why this TV went wrong just as the warranty lapsed.

Dear Sir

This is Prabhushetty .. I have booked the Samsung galaxy s3 online with Samsung estore on may 20th night and order number is 1131141. Received mobile on 22nd may evening. After receiving , checked box at night 10pm, its not having below things on the box.

1)IMEI number on the box,
2)bar code,
3) manufacture name,
4)year,
5)color of mobile and
6)content of box.
and
also inside box ear phone is not exist.

again I gone ahead with phone by operating then found its defect product as its getting over heat and battery drain in 30-35 min.

I have visited the service center and they also observed over heat and battery drain. Now problem from past neither i can use nor buy new after paying 26000 rupee.

BILL NO: BLRON[protected]
Oder NO:1131141

Please guide me how to get refund and take action agaist them.

Samsung Estore is handling by Savex Computer address is below:

SAVEX Computers ltd
No 8
mote chambers
9 millers road
Bangalore 560052

Faulty handset piece:

Hi,
I purchase a samsung handset )Model Galaxy ACE) and it started giving problem within first month of purchase. Post which i submitted it for repair and got it back. Immediately after first repair this handset again started giving problem related to frequent call drops and automatic phone switching off. I tried to use this handset for some months about when it became extremely difficult for me to use this handset I gave this handset second time for repair at bangalore service station and got it back saying that phone has been repaired. But to my surprise phone still had same issues like frequent call drops and screen getting multi-colored and frequent switch offs. I had to give this handset for repair for third time mentioning complaint at BTM Service station of Bangalore. I got it repaired saying that now this phone is fine and will be working good. But again just after two days this phone is again giving problem. It is frequently getting switched off and gets restarted only after once battery changed. calls are still getting dropped and phone is getting switched off.
This phone is still under warranty but giving so many problem. I want to get rid of this handset and want a replacement for this.

Praveen

Dear Sir/Madam

I had purchased Samsung ATIV Smart PC Pro (XE7001C-A01IN) SN: J9WA91DD200016 on 11th May 2013.

I have found that the model does not work with a sim card slot as per your website (enclosed pdf of the url). I had decided to buy the same only after looking at this as a base requirement.

I was unable to upload the pdf file of the webpage with date and time stamp, hence uploading part of the pdf as an image which clearly shows the feature usim slot present in the device.

URL: http://www.samsung.com/in/consumer/pc-peripherals-printer/smart-pc/smart-pc/XE70...⇄

IMAGE Link: http://www.samsung.com/in/consumer/flagship/XE700T1C-A01IN/images/ports_strategy...⇄

I had registered a complaint (complaint no: [protected]) with the Samsung CS Team on 11th May 2013 for the same.

They have now made changes to the website to reflect the correct product details without informing me and now offer me only a refund after all the fiasco. I only demand what was show to me be delivered and provide me the product with the USIM/3G Capability as was shown on their website.

I need your help to get a proper resolution for this issue and help me obtain justice from Samsung India. Below is the final offer received from Ajeet Kumar from Samsung.


Regards
Pradeep


On Thu, Jun 13, 2013 at 2:42 PM, Ajeet Kumar <ajeet.[protected]@samsung.com> wrote:



Dear Mr Pradeep,

Greetings from Samsung.

I confirm the receipt of your email and at the outset regret the inconvenience caused to you due to the prevailing situation. On behalf of Samsung team I also take this opportunity to sincerely thank you for highlighting your concerns and giving us an occasion to serve you.



Although we at Samsung do take a lot of initiatives towards continuously improving our products, services and processes; there may be rare occasions when some gaps may remain between the actual delivery and the expectation of our valuable Customers.



Keeping in mind the entire incident, management has taken a decision to refund you the full amount paid by you and pick up the unit delivered at your end. Post your conversation with me & mr. Bansal you were offered the same, but you preferred not to go for it and insisted for the product with 3G/USIM Slot or full refund and you will continue using the product, both of which are not feasible solutions.



Please note that this is a final offer and post your acceptance/consent you need to provide us the copy of invoice and other necessary documents within a week to start the process of refund.

Thank you for choosing Samsung and have a great day ahead!

Regards,

Ajeet Kumar

Sr. Manager, Customer Satisfaction.

Samsung India Electronics Pvt. Ltd.

Mob:+[protected]


---Original Message---
Sender : [protected]@gmail.com
Date : 2013/06/12 21:53 (GMT+05:30)


Subject : Re: Re: Re: Re: Re: Re: Re: [Re]Samsung ATIV SMART PC PRO



Mr. Park

I had received a call from Ajit Kumar (as informed he was from your office) on 8th June 2013 in the evning regarding the issue.

I was given two options as below:
1. To use the product as is and not to make any more noise (I want to use the product with 3G/USIM Slot that was displayed)
2. Return the Product and get a refund (which I do not want to)

Samsung has cheated me by posting in the India site the feature of 3G Capability for the ATIV SMART PC PRO and post my tagging the ticket made necessary changes were made and corrcted without informing me about the same (I really am unable to understand why your team has goofed up at such an extent).

I have been asking for Samsug to deliver what was shown to me and still your people are not able to have this sorted out. To be very secific I want Samsung India to exchange the ATIV SMART PC PRO as available with the 3G capability/USIM Slot (as it was on the india website earlier prior to the change).

I hope being the CEO you might have the authority to replace the product with 3G/USIM Slot and I would like you to reply stating that this would be done.

It has been more than a month now and no one from Samsung has been able to help me.

Regards
Pradeep

On Fri, Jun 7, 2013 at 6:24 PM, <[protected]@gmail.com> wrote:

Hi All

There has been response from your end and you do not seem to care to provide service that is a basis for any business.

It is great service that you are failing to even revert on email.

Mr. Park
I do believe now that Samsung is bent on ensuring to not care about this complaint and all you do not seem to have a governance process and escalation process.

Even post escalation to your office and personal escalation to you there has been no response from Samsung's end.

Kudos on your commitment and service which cares less about the customer and provides wrong information about the product in your own website and make changes when a customer asks for clarification then shuns the customer.

I suppose I may need to take this on the social platform and show the world how samsung treats customers in India.



Regards
Pradeep

[protected][protected][protected][protected]

From: [protected]@gmail.com
Date: Wed, 29 May 2013 04:26:13 +0000
To: <support.[protected]@samsung.com>; <aditya.[protected]@partner.samsung.com>; <bd.[protected]@samsung.com>
ReplyTo: [protected]@gmail.com
Subject: Re: Re: Re: Re: Re: Re: Re: [Re]Samsung ATIV SMART PC PRO


Support Team/Aditya

I have not received any call from any concerned team from samsung till date.

I do not believe Samsung is intending to solve the issue at all.

You have also made changes to the website to the image that misled me on the india site.

I do believe that you are trying to cheat me now.

Mr. Park

Please go through the trail mail on how your Customer Service has been unresponsive and how they have been harassing me for a mistake made by your team representing a USIM slot for the india ATIV SMART PC PRO.

Now they have rectified their error on the samsung india site for the product. Enclosed is the pdf of the then product feature page representing my case.

As CEO of Samsung I do hope you might have this sorted out ASAP.



Regards
Pradeep

[protected][protected][protected][protected]

From: SUPPORT INDIA <support.[protected]@samsung.com>
Date: Sat, 25 May 2013 07:30:55 +0000 (GMT)
To: [protected]@gmail.com<[protected]@gmail.com>
ReplyTo: support.[protected]@samsung.com
Subject: Re: Re: Re: Re: Re: Re: Re: [Re]Samsung ATIV SMART PC PRO


Dear Customer,

Greetings of the Day!



We thank you for taking time for sending this email and making us aware of the issues you are facing with your Samsung product



We sincerely regret the inconvenience caused to you. With reference to your mail dated 24 May 2013, we would like to inform you that your issue is already under process and our concerned team will contact to you shortly in order to address your concern.



Thanking and assuring you for best services always.



Warm Regards,

Shraddha

Customer Satisfaction Team - Support.India

Contact Numbers

[protected] or[protected]

------- Original Message -------

Sender : [protected]@gmail.com<[protected]@gmail.com>

Date : May 24, 2013 18:36 (GMT+05:30)

Title : Re: Re: Re: Re: Re: Re: [Re]Samsung ATIV SMART PC PRO



Any update or do I have to wait for all eternity for your screw up???

I need to use the laptop... I cannot wait any longer...


Regards
Pradeep

[protected][protected][protected][protected]

From: SUPPORT INDIA <support.[protected]@samsung.com>
Date: Mon, 20 May 2013 12:49:43 +0000 (GMT)
To: [protected]@gmail.com<[protected]@gmail.com>
ReplyTo: support.[protected]@samsung.com
Subject: Re: Re: Re: Re: Re: Re: [Re]Samsung ATIV SMART PC PRO


Dear Customer,



Greetings of the day,



Firstly, we would like to thank you for taking time in writing to us and giving us a chance to serve you.



In reference to your mail regarding Samsung issue, we have forwarded your concern to our sales department so, we request you to give us sometime as your complaint is under process.



Lastly, we would like to assure you of our total commitments for your complete satisfaction.



Warm Regards,



Supriya Jaiswal

Customer Satisfaction Team - Support. India

Contact Numbers

[protected],[protected]





------- Original Message -------

Sender : [protected]@gmail.com<[protected]@gmail.com>

Date : May 20, 2013 17:18 (GMT+05:30)

Title : Re: Re: Re: Re: Re: [Re]Samsung ATIV SMART PC PRO



Just to reiterate the case [protected] was tagged on 11th Mat 2013 and today is the 20th of May 2013.

Your teams have had good enough time to resolve the issue. The other issue as stated earlier is that I have been asked not to use the 70K+ tablet bought on 11 May 2013 till the issue is resolved and I do not have an alternative laptop to use (I had exchanged my old laptop in lieu of the ATIV Smart PC Pro).

Why are you people harassing me like this?

I have had enough of this nonsense

Aditya
Pls call me.



Regards
Pradeep

[protected][protected][protected][protected]

From: SUPPORT INDIA <support.[protected]@samsung.com>
Date: Mon, 20 May 2013 11:11:49 +0000 (GMT)
To: [protected]@gmail.com<[protected]@gmail.com>
ReplyTo: support.[protected]@samsung.com
Subject: Re: Re: Re: Re: Re: [Re]Samsung ATIV SMART PC PRO


Dear Customer,



Greetings from Samsung !



Firstly, we would like to thank you for taking time in writing to us.



With reference to your email, we would like to request you to give us sometime as the concern is already under process with the sales team we will contact you shortly.



We look forward to your support for allowing us to assist you in resolving your concerns.





Warm Regards,

Deepti Bhadola

Customer Satisfaction Team - Support. India

Contact Numbers:[protected] or[protected]

------- Original Message -------

Sender : [protected]@gmail.com<[protected]@gmail.com>

Date : May 20, 2013 15:54 (GMT+05:30)

Title : Re: Re: Re: Re: [Re]Samsung ATIV SMART PC PRO



I have been receiving the same response for the past few times.

But no one has take the initiative to call me till date from your sales team to help close the issue and provide the resolution.

Give me a number to speak with the respective sales guy handling this case.



Regards
Pradeep

[protected][protected][protected][protected]

From: SUPPORT INDIA <support.[protected]@samsung.com>
Date: Mon, 20 May 2013 10:01:01 +0000 (GMT)
To: [protected]@gmail.com<[protected]@gmail.com>
ReplyTo: support.[protected]@samsung.com
Subject: Re: Re: Re: Re: [Re]Samsung ATIV SMART PC PRO


Dear Customer,



Greetings from Samsung ! Firstly, we would like to thank you for taking time in writing to us.



With reference to your email, we would like to inform you that your concern is already under with our sales team for Smart PC Pro and we will contact you shortly.



We look forward to your support for allowing us to assist you in resolving your concerns.





Warm Regards,

Deepti Bhadola

Customer Satisfaction Team - Support. India

Contact Numbers:[protected] or[protected]

------- Original Message -------

Sender : [protected]@gmail.com<[protected]@gmail.com>

Date : May 20, 2013 14:55 (GMT+05:30)

Title : Re: Re: Re: [Re]Samsung ATIV SMART PC PRO



I have not received any call from either the support team or the sales team.

Can you mark someone from the team who is handling this???


Regards
Pradeep

[protected][protected][protected][protected]

From: [protected]@gmail.com
Date: Fri, 17 May 2013 13:16:09 +0000
To: <support.[protected]@samsung.com>; <aditya.[protected]@partner.samsung.com>
ReplyTo: [protected]@gmail.com
Subject: Re: Re: Re: [Re]Samsung ATIV SMART PC PRO


Hi Neetu

Your team at samsung does not understand what I am going through.

I raised the issue ticket on saturday la(11th May 2013), it is almost a week and now do not have a laptop to use and I have run out of patience.

I just expect a replacement of the existing tablet with one that is as per your site (with sim support). Give me a deadline for the same.


Regards
Pradeep

[protected][protected][protected][protected]

From: SUPPORT INDIA <support.[protected]@samsung.com>
Date: Fri, 17 May 2013 13:04:40 +0000 (GMT)
To: [protected]@gmail.com<[protected]@gmail.com>
ReplyTo: support.[protected]@samsung.com
Subject: Re: Re: Re: [Re]Samsung ATIV SMART PC PRO


Dear Customer,



Greetings from Samsung!!



We thank you for taking time for sending this email and making us aware of the issues you are facing with your Samsung product.



We sincerely regret the inconvenience caused to you. With reference to your email you are requested to give us some more time as your complaint is already under process and our sales team will contact you soon. We really appreciate your patience and your support.



For further assistance you may contact our Customer Contact Center at[protected] or[protected].



Thanking and assuring you for best services always.



Warm Regards,



Neetu Singh Chandel

Customer Satisfaction Team - Support.India

Contact Numbers

[protected] or[protected]









------- Original Message -------

Sender : [protected]@gmail.com<[protected]@gmail.com>

Date : May 17, 2013 09:49 (GMT+05:30)

Title : Re: Re: [Re]Samsung ATIV SMART PC PRO



Also as informed by you I am not using the equipment and now I am helpless without a laptop (I had exchanged my old one for this).

When will your escalation team resolve this? I cannot wait for all eternity for your company's idiocy.


Regards
Pradeep

[protected][protected][protected][protected]

From: [protected]@gmail.com
Date: Fri, 17 May 2013 04:11:48 +0000
To: <aditya.[protected]@partner.samsung.com>; SUPPORT INDIA<support.[protected]@samsung.com>
ReplyTo: [protected]@gmail.com
Subject: Re: Re: [Re]Samsung ATIV SMART PC PRO


Hi Aditya

I have not received any call from your escalation team yesterday as informed by you.


Regards
Pradeep

[protected][protected][protected][protected]

From: ADITYA MOTA <aditya.[protected]@partner.samsung.com>
Date: Tue, 14 May 2013 12:51:31 +0000 (GMT)
To: [protected]@gmail.com<[protected]@gmail.com>; SUPPORT INDIA<support.[protected]@samsung.com>
ReplyTo: aditya.[protected]@partner.samsung.com
Subject: Re: Re: [Re]Samsung ATIV SMART PC PRO


Dear Pradeep,



Thanks for the information you have send. Let me analyze the case and I will get back to yoo on this.



------- Original Message -------

Sender : [protected]@gmail.com<[protected]@gmail.com>

Date : May 14, 2013 18:05 (GMT+05:30)

Title : Re: [Re]Samsung ATIV SMART PC PRO



Hi Aditya/ Support Team

I am yet to use the product and I am yet to receive a revert from samsung as well.

I had requested for a replacement of the same equipment with sim support as per your website (enclosed pdf copy of the features page).

Let me know if you are interested to solve the discrepancy or not.

I have not received any call back as well post the last communication from manisha to send the invoice copy to aditya.



Regards
Pradeep

[protected][protected][protected][protected]

From: [protected]@gmail.com
Date: Mon, 13 May 2013 11:39:52 +0000
To: <aditya.[protected]@partner.samsung.com>
ReplyTo: [protected]@gmail.com
Subject: Fw: [Re]Samsung ATIV SMART PC PRO


Hi Aditya

I was asked to email the details of the invoice to you by the samsung tech support today.

The details of the issue are in the trail email.


Regards
Pradeep

[protected][protected][protected][protected]

From: Samsung Customer Support Center <[protected]@contactus.samsung.com>
Date: Sun, 12 May 2013 21:12:31 +0900 (KST)
To: <[protected]@gmail.com>
Subject: [Re]Samsung ATIV SMART PC PRO













Dear Customer,

Greetings of the day!

Thank you for contacting our CEO’s Office.

With reference to your mail, we would like to inform you that we have forwarded your complaint to our technical departement and they will contact you shortly.

Lastly, we would like to assure you of our total commitments for your complete satisfaction.

Thanking you and assuring you of our best services always.

With warm regards,

CEO’s Office
Samsung India Electronics Pvt. Ltd.


* Please do not reply back to this email message as this email address is used for outbound messages only.



To :
Samsung CEO,

I have purchased Samsung ATIV Smart PC Pro (XE7001C-A01IN) SN: J9WA91DD200016 on 11th May 2013.

I have found that the model does not work with a sim card slot as per your website (enclosed pdf of the url). I had decided to buy the same only after looking at this as a base requirement.

URL: http://www.samsung.com/in/consumer/pc-peripherals-printer/smart-pc/smart-pc/XE70...⇄

IMAGE Link: http://www.samsung.com/in/consumer/flagship/XE700T1C-A01IN/images/ports_strategy...⇄

I had registered a complaint (complaint no: [protected]) with your CS Team yesterday, 11th May 2013 for the same.

This is very disturbing to see samsung displaying the sim card capability on the features page but the same is unavailable in the product I have purchased.

I would need a quick revert and a proper resolution for this.


Regards
Pradeep
[protected]

Thanks & Regards!

Aditya Mota
IT Team Leader
CCC-Noida

I was facing USB charging and hanging issue in my galaxy s advance phone, i was given it to Koramangala Service Centre (TELE NET SERVICE CENTRE), after 2 days they called me for phone delivery, when i got my phone still that charging problem was there and one more new problem i found is, it was not recognizing any sim card, so i gave it back to them for re service, today (12th June 2013) they called me for delivery, when i got my phone back it was looking like some scrap phone, Panel was not fixed properly so i asked that centre manager regarding this issue. He was such stupid guy and he is giving some non sense reason that he saying all phone panels are like that only if want to fix that you have pay amount it won't claim under warranty, i would have accept that problem happened from me, when i was giving it service my phone was fine when i got back i noticed this problem and he is behave like a mad and foolish.

Pls help me.

I am having a refrigerator of Samsung (model RT24BD), for what i have raised a complaint for non cooling on 5/06/13.And one technician (Rahul) came in evening and changed the "Relay" of fridge and said that the gas has also been released from refrigerator and concern person for filling gas will come next day morning 6/06/13, but no one came. I called Customer Care 3-4 time then one guy (Pankaj) came in evening on 7/06/13 and filled the gas.
Again on 8/06/13 fridge was not cooling. I raised a complaint ([protected]) on 9/06/13 again in customer care and ask them to solve the problem but no one came till the time. In these 2-3 days i called up more than 15 times to customer care and twice service center and they are keep on giving me "dose of lie" that today some one will come. Today is 12/06/13 and no one came till date and time.
As per customer care within 24 hr complaint will be solved. But i am waiting till date to get my problem to be solved. I have paid them full money (visit charges, equipment changing & gas refiling) but still suffering from my refrigerator problem.
I am pissed off from the service which have been provided to me from such a reputed company.
I request you to please solve this problem as soon as possible.

This is regarding the follow up from Customer Care addressing the issues regarding my handset. Every time I call them up, they are not responding with any solutions rather they hang up saying they will arrange a call back within 30 minutes or 1 hour. If I ask them to connect me to the concerned person or higher management then also they will not do it. No courtesy on their part that customer is calling you guys again and again and no one is even bothered to take care of his queries. I must say that it is a complete pathetic customer follow up process the company is following.

There is a supervisor named Amardeep Kumar to whom I spoke once and he asked me to reach the nearest service center and he even asked me to provide JOBSHEET and ensured that if I call up service center then they will connect me to him. I called up for almost 7-8 times to customer care center mentioning AMARDEEP KUMAR's name but they didn't connect me to him. I even visited Samsung website and spoke to the support person on LIVECHAT and even mailed my concerns to executives directly from website through online form but NO RESPONSE.

Now also I am in touch with another supervisor named KALYAN who is even not responding properly.

Service is extremely poor and you are taking customers for granted. I don't know how people will rate your services but as per me you don't even deserve a ZERO out of 10. I am completely pissed off calling you guys and getting no proper response even once. Its really getting on my nerves.

I HAD PURCHASED A SAMSUNG galaxy note N 7000 ON 26 JANUARY-2013.FROM A SAMSUNG GALLERY IN KANDIVLI. SINCE THE DAY I HAVE PURCHASED IT IT KEEPS ON HANGING AT LEAST 3 TO 4 TIMES A DAY.EVERY TIME I HAVE TO REMOVE THE COVER AND THE BATTERY TO RESTART IT.I HAVE GIVEN THE PHONE TO THE SAMSUNG SERVICE CENTRE BUT IVE STILL GOT THE SAME PROBLEM I. IHAVE DELETED ALL THE APPS IN THE PHONE BUT IT IS OF NO USE.I AM ABSOLUTELY DISSSATISFIED WITH TH SAMSUNG PEOPLE.I WANT THE COMPANY TO REPLACE MY PHONE WITH A NEW HANDSET SINCE IT IS STILL IN THE WARRANTY PERIOD. I FEEL I HAVE MADE A MISTAKE IN BUYING A SAMSUNG PHONE.I AM ABSOLUTELY TIRED OF THIS PHONE I HAVE EVEN MADE A COMPLAINT TO THE COMPANY BUT IT IS OF NO USE PLS DO THE NEEDFUL

I have purchased a Samsung Refrigerator RT36FDJFALX on 21 MARCH 2013 from S.S.Annamalai Enterprise, Thiruvanmiur, Chennai-600041. With in a week, we faced many problems with the newly purchased Samsung Refrigerator RT36FDJFALX. I have launched a complaint on 16 APR 2013 for the same via SAMSUNG CUSTOMER CARE[protected],[protected]. The complaint number is [protected]. Still the problem has not resolved ( two months as of now ). We have called many times to get the problem solved via samsung customer care. But till now no response.

INVOCE NUMBER - A/11100
Product Cost - 36,000 INR
Date Purchased - 21 MARCH 2013
Model - Samsung Refrigerator RT36FDJFALX
Complaint Number- [protected]

My mobile number - [protected]
My Email - vettrivel.[protected]@gmail.com

Thanks,
Vettrivel

I have two door samsung refrigerator which was stop working on 5/06/13 (Wednesday). i raised a complaint in customer care, they booked my complaint and send service guy on same day for repairing. he changes the relay from my refrigerator and said that gas has been released from refer so the gas filling guy will come next day morning. but no one came, i was keep on calling in customer care they said guy will come tomorrow. On Friday Pankaj (mechanic) cam and filled the gas. It worked not till morning of Saturday, gas again released from refrigerator.
I called customer care again on Sunday and they confirm me the guy will come on Monday again same problem of customer care, no one came. i am again call them like hell but every time the say "some one will come". i think this is their pet dialog.
At this time i am pissed off from these people. my refrigerator is not working from past 6 days. I am keep on raising complaints against these guys but i think there is no conclusion except raising a complaint in consumer court against these people. I'll wait till today only either i'll be forced to raise a complaint in consumer court.
It seams that on the time of getting visit charge these people come on same day and after getting service charge they even not bother of complaints.

Panklaj Chadha

I have purchased refrigerator 5 years back.
I am facing technical problem of cooling. It is not providing cooling properly.
I am complaining since 20 days but not getting any firm solution from any of your service rep.
you service rep. has takes the refrigerator for gas feeling saying that cooling problem has occurred due to gas choking in circulating tube.
They kept fridge for two days and return. but immediately after two days same problem occurred and again we register complaint for 8-10 time in three days but no one responded then on fourth day your rep. came and changed some part saying that there has to be replace some part called timer. after replacing that part after two days that problem occurred again.
now i am really pissed off.
i am doing complaint since last 7-8 days for the same problem and every time i am getting same answer form your customer care that you rep. wiil call you in two hours & will attain you in 24 hours.
till date no one has called or visited.
we have wasted around 1700 Rs. and got nothing except headache and mantle harassment.
due to summer we are facing so much problem due to your the worst service department in Ahmedabad.
now i am very much upset with your service department & i have decided that i will never ever purchase any Samsung product in because if you are not able to provide proper service that its useless to purchase.
i am also a marketing person and i know that after sales service is the key to expand sales.
but this is my the worst experience of Samsung product.
i am going to complaint in mail at your costumer care email and also going to complaint at Govt. consumer court.
since last three days i am registering complaint three times a day but getting very careless reply saying the we do not work on Sunday and our rep. will call you in two hours & attain you problem in 24 hours.
I felt like your department is playing some kind of game with us or making fun of your customer.
I have also send the same complaint on company's website.

Dear Sir
I have purchase your products in the year of 2010. I am having problem in taking print out while printing it is coming background whatever printing at the top same copy at the bottom of the page. I have made complaint over by phone (TOLL FREE) your service engr Mr. Naresh Kumar (MObile No.[protected]) attended on February 2013; till date not clear the problem. First time he came for attend the work and says that to check One tray at the back side of the printer. I have made 30 phone calls then only he came after 3 Months that is on 18th May month 2013; with that tray and checked that the tray is not a problem and he says that I have to check the drum. Till date he not attend the work and after again 30 call he is telling the price of the drum is Rs- 1500/-- I say OK Come and replace the drum till date not cleared. because of this I have spend Rs- 2500/-- to 3000/-- for taking printout from Computer center. I have feel that do not purchase any SAMSUNG Products because of your poor performance in service. For 1 Printer you are taking more than 6 Months. VERY POOR SERVICE. ask them to attend the service without fail.

DEAR SIR,
I HAVE BUYED SAMSUNG LED 46' SMART TV (UA46ES6220) FROM BANGKOK IN THE MONTH OF NOVEMBER END 2012 & GOT IT INSTALLED IN DECEMBER AT MY RESIDENCE IN MUMBAI. BUT UNFORTUNATELY THE TV IS SHOWING TOTAL BLANK FROM LAST 15 DAYS . I HAVE CALLED THE LOCAL SAMSUNG CUSTOMER CARE AUTHORITY BUT THEY ARE NOT GIVING ANY RESPONSE & THUS I AM LEFT WITH NO SERVICE , INSPITE CARRYING THE SAMSUNG INTERNATIONAL WARRANTY. I AM REQUESTING TO PLEASE HELP ME OUT , AS IT WAS MY DECISSION FOR THE FIRST TIME TO SWITCH OVER TO SAMSUNG RATHER THEN OUR ROUTINE TRUSTED SONY BRAND FOR SUCH A LONG TIME IN PAST. PLEASE DONT LET MY DECISSION & TRUST IN SAMSUNG GO WASTE & DO SATISFY TO MY PROBLEM.
AWAITING FOR YOUR POSITIVE SERVICE ON IMMEDIATE BASIS.

CHETAN JAIN ([protected])
MUMBAI (INDIA)