Samsung India Complaints & Reviews

I have given my mobile handset to Excel electronics, the authorised service centre. Though they had told me that I would get a call once the diagnose next day, it is 3 working days now. On checking with call centre,[protected], I was advised to contact the shop since their data base shows 'under repair'. But neither the tel no [protected] given in the service request form issued by them nor [protected] given by call centre is reachable. Their land line 2366336 was out of order for many days, today it is continuously engaged.

Dear Sir/Madam,

With reference to the above subject, Kindly trace my mobile. The details of which are given below.

Samsung galaxy note 2
GT N7100
IMEI number or BAR code : 354666/05/916559/7*

Also, I have filed an FIR with the Railway police force(RPF).

Humbly request you to please trace it.

Regards,
Kumaraswamy BN
[protected]@gmail.com
[protected]
[protected]

I have bought Samsung Galaxy S Duos GT7562 on 1 October 2012. Right from December 2012 it started giving complaints. The handset was with service centre for Wifi Complaint for one month in January 2013. Later in May 2013 it again showed compaint regarding charging port which was fixed by the service centre. Then in June it gave lots of problems such as hanging up, call drop and SD card reading problems for which the set was given again to service center. I wrote to the company and claimed a full refund of my purchase price since it has consistently shown problems. Now the company is insisting that I should pick up that troublesome set which they claim to have been repaired. I wrote to the CEO's office but in vain. Since it is a complaint prone hand set I don;t want that anymore. Now the company is not accepting my mails in this connection. I think they have blacklisted my email id. Please interfere and ensure justice to me. Consider this as a complaint from my side and I would like to get a full refund for cost of phone and compensation for damages caused to me.
Suresh

Hello all,
My name is rahul from noida city, i would like to share my worst experience with samsung mobiles, i bought a samsung galaxy s- duos 7562, serial/imei no. [protected] on 24th april 2013, first of all i was unable to charge that device than i went to samsung authorized care centre for replacement of that product, 1st time they told me that was just a minor charging connector problem and kept my phone for almost one week for that, and gave me the reason that they are running out of accessories ( i went to the main service centre of samsung mobiles located @ sector-18 in the city & they were running out of minor accessories also the samsung factory is located in the same nearby area ). After a week when i received my phone back, it started showing the same problem of charging, in addition to that i was unable to connect internet, was unable to receive incoming calls, and was completely unable to listen music, then i went to same samsung care centre for the above mentioned problems that i was facing with that defective device, 2nd time also they kept my phone for again one week, by telling me that there is a problem with charging connector, headset jack, and some software updation and on top of that they told me that they are still running out of accessories and i have to wait again one week for that phone, then after a week when i received that phone, none of the above mentioned problem got resolved but in addition to that there is new problem with motherboard of that device. Now again that defective device is at the same samsung care centre for one week as they always running out of accessories. Instead of taking back that defective device they wasted almost my month and still wasting my time, money & energy.
As the product is under warranty and i want samsung to take responsibility of that defective product and replace that defective product or either refund my money back, i tried everything in my hand but no support from samsung customer care team.
Please take action against samsung mobiles for selling defective products in the market and samsung customer care for totally unacceptable, unethical & illiterate behavior towards customers.
Hoping for the best & earliest solution to my situation and to hear from you soon. In case you need any more details please do not hesitate to contact me.

With thanks & regards,
Rahul gupta

Hi,

My sincere request is Don't go to R K Ayurvedic and psoriasis research center ,it won't work for 90 % of the people what ever they said was proven wrong in my case and those who were attended for panchakarma course along with me ,also have the same opinion, and it is waste of your hard earned money .

Please think of twice or thrice before take any decision or call the patients who were taken the treatment there for case study
• They charged me 35k for 25 days of treatment.
• Used to Charge additional money for extensions(I don’t under stand why the extensions if they are able to cure psoriasis in 25 days)
• For one month medicines it will cost you around 2500
• There is no good environment in clinic
• Chances of losing hair due to the treatment as they apply lotion shampoo and oil on scalp.
• When I asked for the reason why there was no cure, doctor told me that you have to apply oil for every hour else it will take 2 years to get cured (don’t think if you follow the same also it never get cured there) if that is the case no meaning go there by waiting our time.
• I came to know that one patient who took the treatment there got affected with Pneumonia and get treated in Sankhya hospital KPHB .

Please try for other alternative. In my case they mentioned that psoriasis will be cured with in 25 days and later medication of 3 months is enough. But it doesn’t happen and all were false promises only.

In my batch none of them get cured completely out of 8 people.

PS: Whatever the articles that published in Andhrajyothy news paper and aired on TV9ABN are paid articles that most of the people unaware .

Find the batch details here

Prasad ------- [protected]
Chari[protected] [protected]
Vijay[protected] [protected]/[protected]
Ramesh [protected]
Franklin [protected]
Nalini [protected]
Veeresh [protected]
Vijaykiran [protected]

Thanks
Prasad

Respected Sir,

I ordered a mobile samsung galaxy S duos at price 8985 from indiasouq.com but i not got my phone i try to call many times to customer care his phone is always switch off/Not reachable i write many mails regarding my product but no any reply from india souq.com his customer care no which is mention on indiasouq.com is [protected]

Product Code : ISM11625
Product Name : Samsung Galaxy S Duos S7562 - White
Order No : 1204
Order Date : 21 Jun 2013
Email ID : v.[protected]@gmail.com
Order Total : INR 8985.00
Payment Mode : Pay using NetBanking
Order Status : Confirmed

I not got my phone ,I use 500discount coupon code of this site i pay only rs8485.95 through net banking.India souq office address is- A-21, Moti Nagar, New Delhi, India.Which are mention in website

This Site created by- Web venture web solution company his contect no or office address is :M:+91 – [protected]WZ – 310/A 1st FloorNangal Raya, Janakpuri New Delhi, 110046

If any problem you find the india souq office you ask the detail web venture web solution company he was created this site

I heartly request you please resolve my problem and refund my money/product am very sad and very dissapointed..

Thanking you
Regards,
Jobu Kamaraj
+91 [protected]
v.[protected]@gmail.com

This is regarding the Mobile of model GT-I9300. with serial Number RFIC65G1Y0Y IMEI : [protected].

I have given the mentioned handset for service on 11th of May, 2013 first time and it was noted that there is a display problem. The said handset was returned to me due to unavailability of spares at the service center.

I have handed over the handset for replacement of display again on 12th of June on receiving call from customer service.

Till now my handset was not returned and after many follow ups and on talking to the ASM of Samsung MR. Anupam, today(28th June), i got an update from Mr. Anupam that the display of my handset is in broken status which i have handed for service only for display blinking problem in a working condition and the job sheet available with me also mentions the issue as "Display Blinking" only and there is no issue of Physical damage also mentioned in Jobsheet. I have taken a photo of my handset shown to me in service center today 28th June 2013.

I am being cheated.

Details :

Service Center : Mobile World ( Near paradise, Secunderabad, India Phone[protected] Service center has now ceased to operate

Handset Presently is shifted to a new service center opened today in Ameerpet, Hyderabad where i am shown a broken display handset.

New Service Center Details : Mr. Manoj : Mobile : [protected]
Samsung ASM : Mr . Anupam (Mobile : [protected])

Compalints also sent to Samsung CEO Office and Executive Team from contact us page available in Samsung Website

On 21st December 2011, I have purchased a Samsung Model Galaxy YS5360 (SS-GT-S5360) mobile phone with Set Serial no. RF1BB03855E and IMEI No: 359259/04/651520/0 ([protected]) from your dealer (M/S Cart2India Online Retail Pvt. Ltd), Bangalore. I paid Rs. 7,200 for this mobile, payment invoice (#C2I-20203-A).
Unfortunately, by 1st week of January 2013, my phone started giving problems with low battery backup. The fully charged battery could withstand power only for 2-3 hours even when the handset was in silent mode thus making the handset unfit for use. Assuming this as battery failure, I replaced it with new one which did not solve the problem either.
So, on March 2nd 2013, I took it to your above mentioned service centre for repairs and explained them the low battery backup problem and same narration was made in the work order. The service centre collected Rs.337.00 from me after servicing the phone. However when they returned the handset after repair on same evening, the battery was fully in discharged state and handset was not working. When I asked about the existing problem and repair status, service centre staff asked me to take the mobile to home, recharge and check. Strangely, the actual problem was with the battery charging / backup. So I was wondering, instead of giving me back a fully charged / repaired phone why did they ask me to take home, charge and check. I was told that handset software has been updated. This was without my knowledge and consent as well. Same time front desk staff confirmed that software upgrade is the only way to resolve this kind of problem. When I asked more clarifications on returning discharged handset, staff was rude and asked me not to waste their time. My effort to contact Manager was in vain. Me and my Mrs (Rohini Raghuveera) were embarrassed in front of other customers and made to return home with the unfit handset.
However, even after this ‘repair’ the battery charging / backup problem still remained and again on 4th March 2013, I gave this handset to the service centre narrating the previous repair and continued problem. Even I told them to keep the handset for 2-3 days, check exactly and repair it. I even tried to contact Manager Mr. Pradeep, and explain the problem to him but the counter staff again behaved rudely with me. They kept the phone with them for 3 days and when I did not get any update, I visited them. I was surprised to hear from them that the mother board has to be changed which would cost me around Rs. 3,000.00. Job-sheet (Job card no. 18621).
Presently, the phone is with me in the same old condition without any repairs done. It is a matter of pity that even after visiting your service centre 4 times, my problem remains unresolved due to the negligence shown by your centre employees. Firstly, reloading the software was done without my knowledge. If they were not sure enough, they should not have done that, in fact then itself they should have found the fault if any, in mother board. They could not do it, thus failing to diagnose the issue in the first place. Also, they have not checked for the serviceability of the handset and returned to me a fully discharged handset.
So it is very obvious that either the investigation of the actual issue with the handset has not been done or during the process of so-called ‘repairs’ they messed up the motherboard. Either way your service centre has to own up to the failure in providing me with proper repair services but unfortunately they are not doing so. I ask the service centre a few questions to which I need a satisfying answer justifying their actions:
•How did they conclude that software upgrade will resolve the battery problem? On whose concurrence they did? Even after that, why did the problem continue?
•When I wanted a ‘repair’ how come they serviced? The receipt no. S13030093 states ‘Service Only’
•Why they have not inspected and found the fault with the mother board (if this existed) on the first instance?
•Why did they return the handset which was not working, argued that the battery problem is resolved and collected money from me?
•How come they are asking to replace the mother board now costing around 50% of the handset’s value? What inspection they carried out to find out this problem? Why did not they follow that method on the first instance?
•Both the occasions, I went with same problem ‘low battery backup’. If they argue that the problem was resolved and handset was returned as ‘serviceable’ (with software update) on first instance, it is certain that ‘mother board’ problem did not exist?
•Why did not they update me the status for 3 days? This strongly indicates that the hand set was meddled with during the ‘servicing’ process and motherboard was spoiled by servicing center staff?
•Why the manager was not reachable even after 7-8 attempts?
•Why staff was so rude and unhelpful when their sole purpose was to help the customer?

As a consequence of your deficient service and the repeated incompetency displayed by your employees, I and my Mrs (Rohini Raghuveera) have suffered undue hardship and mental frustration.
I would like to emphasize that:
•You have been grossly negligent in resolving my complaint.
•I and my Mrs (Rohini Raghuveera) have undergone a lot of extreme stress and mental agony because of your deficient service.
Given the above sequence of events, I request you to kindly answer my above-mentioned queries and provide me with adequate repair services to my phone without charging further amount from me. In addition, I request you to compensate me with an amount of Rs. 10,000 for the extreme stress and mental agony you have caused to me and the cost incurred by me in trying to resolve my grievance.
In case you fail to resolve my complaint within 15 days from the date of this letter, I would be forced to:
•Ask my lawyers to file a consumer complaint against you for not providing detailed information, and deficient service, as well as additional compensation for mental agony and legal costs.
•Ask my lawyers to consider the filing of a civil suit against your company.
•Start a sustained online campaign spreading the word about the appalling level of service that I have received from you, and
•Issue press releases online and in the print media.
I hope that I do not have to take these steps and look forward to an amicable resolution of this issue.

Dear Sir,

I have lost my mobile along with SIM card of AirTel No. [protected] and Memory Card of 8-GB (Samsung Make) on[protected], at around 6:45 PM, when I was returning from my Office (at 3/C, LA-Block, Salt Lake) by a bus from Beliaghata (Building More) to Birati (my home) [route of Bus was Tollugunge to Madhyamgram]. I have Lodged a Police complain at 11:30 am on 22.06.2013 at nearest police station of Birati i.e. Airport Police Station, Kolkata.

I have already collected new duplicate SIM of same No. [protected] from AirTel.

Details of my phone :
Mobile Phone Model: Samsung Make Star 3G, GT-S5603,
Last Used Airtel No. [protected]
Mobile Missed Date :[protected] at 6:45 PM,
Lost Zone : Beliaghata Building More to Birati (by bus of rout via E. M. Bypass - Ultadanga - Lake Town - Airport)
GDE No. at Airport P. S. : 1238/13, Dt.[protected]
IMEI No.: [protected]
MY e-mail Address for contact : [protected]@gmail.com
Mobile No for Communication : [protected].

As suggested by some of website to trace lost mobile - I had gone to Samsung Mobile Service Center at Seth Pukur, 87, Jassore Road, Barasat, Kolkata-700124 along with copy of GDE of Airport P.S. and original copy of Invoice - for their help to trace my lost mobile. But they directly refused to help me and instructed me to contact with police. There is an option given in their website to trace the registered lost mobile.

Airtel also denied to help me to trace out the mobile.

I know that they have option to trace out lost mobile if it is is being used by IMEI No. or if it is not being used they can deactivate the Mobile and trace out later.

Please help me to get back the Mobile Phone by tracking out IMEI No.: [protected] so that I can get back it.

Thanking you,

Yours faithfully,

Amitava Mondal
53, Kabi Sukanto Sarani,
PO-Birati,
P.S. Airport,
Kolkata-700051.
e-mail: [protected]@gmail.com
mobile for communication : [protected]

Big MNC's are making everyday new products with new features, to attract the customers . But, they never think that if they provide parts of their previous products of home appliances, they would gain more trust, faith and confidence of Indian consumers. 3-4 years before, As I have a samsung television make of year 2004, Its remote control was not working. When I went to its service centre, they told me to wait for 15 days, so as to get new remote control. I waited for more then 3 months and atlast I was told by the service centre that The new remote control could not be found, as the company had stopped making that model and I was advised to buy a New television with new features!!!!!!!!!!!!!!!!!!!!!!. What a foolish thing that If your T.V.'s remote is not working , you go for a new T.V. Well, Then I went to a local electrician , and he at once opened up the faulty remote and promised me to deliver it next day. Next morning , he was at my door with the repaired remote in his hands .I was surprised , I checked it with my T.V. and since 4 years , it is working till today and I haven't bought new T.V. yet. One more thing, that electrician charged only Rs.50/- for its service. I still think that people sitting in the company's service centre are just with bookish knowledge !!!!!!!
So, I suggest all the companies making home appliances to insist to provide spare parts of all their products, because It is India where people use the thing till their end use.
O.k. Bye.

Dear Samsung India ,

This is to inform your parent company that what you are doing in the name of marketing is pure fraud.

I have purchased a Samsung Laptop on a promise that i will get Rs. 7,000 off on a Samsung Galaxy Tab 2.
I purchased the Laptop on June 3 and that is when my story begins.

After that I have made :
1. 50 + Attempts on your website ( To try and generate a coupon for myself. ) Your website DOES NOT WORK.
I have snapshots of EACH ATTEMPT MADE.

2. I have made over 100 Phone Calls to Samsung India eStore. They say my serial no. is ok , they have a copy of my invoice , but they cannot tell me what is wrong. They cannot call me back due to company policy. I cannot mail them because of company policy.

3. I have written to the CEO's office over 10 times and received atleast 7 email stating that they have rectified my problem and i should try again on the website in 2-3 days. IT STILL DOES NOT WORK.

If it is so easy to generate a coupon why dont you people generate it and give it to me?

My Serial Number is JAL791QD200003Y
If I dont get a reply within 48 hours :
1. I am posting all copies of the emails and false promises by your company on facebook
2. I am posting FRAUD ALERT on facebook with a snapshot of each attempt made , each email received and each email sent with a copy of my call records.
3. I AM GOING TO STAND IN FRONT OF SAMSUNG INDIA CORPORATE OFFICE WITH MY LAPTOP IN HAND TILL YOU DO NOT GENERATE MY COUPON CODE.
4. I AM FILING A CASE WITH THE CONSUMER COURT.
5. I am going to collect every samsung product in my house my office and others and dump it in front of your office till you rectify my problem.


Whether or not you rectify my problem , I am NEVER buying a Samsung Again.

RAJ
[protected]

I have bought a Samsung Galaxy S Duod GT7562 for Rs. 16999 from Authorised Samsung Smart phone Dealer TRIDENT CELLULAR, Vadayattukotta, Chinnakada , Kollam on 1st October 2012. The handset started giving me trouble right from the beginning. The Wifi was not turning on from december 2012 and I entrusted the handset to Samsung service centre - SKYCELL, Kollam on January 2013. They took nearly one and a half month before fixing the complaint and they said they had to replace board with a new one. In April 2013 it started another complaint of not recharging the battery. In may 2013 I again gave it to same service centre and it took them one week to fix it by changing charging port. I then complained to Samsung India support but they just called and argued with me. In June 2013, the mobile handset started giving more trouble. Each income calls gt dropped and I had to call back people who called thereby wasting my money on call charges. It also started getting hung every now and then. Besides it also used to display sd card removed and sd card inserted every time unnecessarily delaying my use of phone. The Samsung people, on my complaint is not ready to replace it with a new one or refund money. They are simply asking me to give them more time to check. I had lost all faith in Samsung and do not want to use the same phone or even a new one of the same make. I just want refund of my full amount and compensation for having lost my business calls and time spent in visiting service centre for more than 15 times in 3 months. Please make sure that I get the refund and compensation for damages in money.
Suresh Kumar
Phone[protected]

I had bought a samsung s4 phone on a 12 months emi scheme by samsung and by the vendors (Bansal Electornics, sector 11, Panchkula) mistake the entire amount 41500 was charged in a single bill. When I contacted the vendor they forwarded the request to the ecommerce partner Pine Labs Pvt. Ltd.,knowledge boulevard,8th floor,plot No:8A, sector-62,Noida 201301, India . Who sent me a mail that the matter was solved and I just had to pay the amount of one EMI and the rest of the bill, same was confirmed by HDFC credit card customer care.

Now in the next bill finance charges and other charges were levied and since entire 41500 was not paid entirely. Now I have contacted HDFC and Pinelabs and Bansal Electronics but no one responds.


Divey Khullar

I had taken a brand new Samsung s4 and it's performance is worst the purchasing day of this phone is 18th may n from after a week there comes the problem of hanging handset and from day one the phone automatically cuts but because of not getting time I wasn't able to go to service center but I went to the shop from where I bought this phone
He told me went to service center...and after some days I was fed up from all these things and I went to service center n there no space to stand after meeting the care taker when I told this thing your service center is full of guys with some problems..hrs told failures is obvious..I told I want to make my deo of this nhe dis agreed..what I can do..of this 40000 of phone...

I have been a victim of fraud by Samsung india estore. I have purchased a laptop model NP350V5C-S01IN . They have listed this model to avail offer : laptop -tab offer . but when am trying to avail the offer it is not allowing me. Customer care executives : girish and manish told me that this model is not under the list to avail the offer. Am attaching a screen shot of the offer and under point 2 its mentioned in the list that i can avail offfer on this model.



Offer can be viewed at :

https://www.samsungindiaestore.com/smart-duo-offer


Please do the needful.

Thanks and Regards
Paras Chawla

Dear Sir,

My name is Amarjit Singh, resident of Dehradun, Uttrakhand. Today I’ve bought new Samsung Refrigerator, Model No. RS21HSTPN1 from your one of the distributor in Dehradun (Invoice attached).

When refrigerator was delivered and opened in front of your company executive, I was shocked to see dents on front door and back body (pictures attached).

I am surprised the way it was handled and no one checked before delivering to customer. I’ve spent money to get better product and service but seems company is just sitting to take money and no one bothered about product quality getting delivered and customer satisfaction.

As per company executive, he took photographs and promised to replaced front door but what about back body where dent is there. I think they can’t change back body of refrigerator.

I’ve few concerns as listed below:-

1. Who is checking product quality before dispatching to customer.
2. Why company is not sending sufficient persons to deliver product when I already told that my flat is on 4th floor.
3. What if I want replacement of this product as I’ve not even switched on when I saw dented product.


Waiting for your response. Please call me on my below number in case of any other query.







Warm regards,
Amarjit Singh
+91-[protected]

ist complaint on 20 jun, 2013, 2nd complaint on 24 jun 2013
C. P. PATHAK on Jun 20, 2013


I AM SUBMITTING FOLLOWING POINTS FOR YOUR KIND PERUSAL AND NEEDFUL ASSISTANCE TO ME-
Date of purchase[protected]
Set s.n. 03854zaqc00941r
modle_rt282zvpsi/xtc
date of visits of engineers/mechanics
14.02.2013 TCR NO. 6325
21.03.2013 TCR NO. 6787
12.04.2013 TCRNO. 264
Fridge taken to service center for checking vide workorder no 1440 (R[protected] in second week of may 2013.
The fridge is still lying in your local service centre i.e. eleelectronic people at agra.
contacted for knowing the condition of fridge to local service centre but they do not receive the phones.
suffered a lot due to not keeping the life saving drugs in cool place in hot summers which are very much essential to a Senior citizen.
Requested for reparing the fridge at the earlist and return the same in proper working conditions.
Hope you will understand my difficulties.
C. P. PATHAK
465 sector 9
Awas vikas colony
sikandra agra (u.p.)
India
282007
mob. [protected]

I have purchased samsumg refrigerator (model No.RT26FAJYASA) on 24.4.2013. From Electro Mart Store (GIP, Noida).On 12 .6.2013 it stopped cooling.I registered complaint on 13.6.2013at9:30 am(complaint no.[protected]) .Technician came on 15.6.1013 at 12:30 pm (that too after several reminder calls).He said one part has to be replaced.He came on 18.6.2013 to replace the part .Fridge didn't start working.He said one more part has to be replaced.He came on 21.6 2013 to replace the part.Again fridge didn't start working.He than told me very funny reason for non workin condition of fridge.He said this model eorks only at220V., Voltage in your house is 238V., so this fridge is npt working.I called up my society's electrician,hevsaid this is not very high.It has been 10 days , we are without cold water in such hot weather inspite of having brand new fridge.Please get my fridge fixed or replace it as soon as possible.

Hey sir i m ashok mehra from sirsa haryana .I purchased a samsung galaxy tab 2,on 28.5.2013 after 10 day tab start fluctuating i sent tab to care after 4 day i got my tab back but second day tab automatically starts charging second day i go to care after fifteen min tab back my tab but when i reached home and i want to charge tab ,tab goes shut down when i try to charge tab ............ in 20 day i visited care 4 to 5 time i very sad about this sooooooooooooooooooo plzzzzzzzzzzzzzzzzzzzz help me plz i[censored] have any solution of suggestion plzzzzzzzzzzzzzzz
contact me .[protected] ,i was fan of samsung but now i m very sad about this

Dear sir/mam

My self Pradeep Kumar, i have purchased a Samsung mobile having its model no:C3262 (Neo Duos) and its imei no:[protected] on dated:09th May 2013 time 8:32 PM from JRJ BIG HUT, Dilshad Garden, Delhi-110095.

It worked properly for one week after that it got a restart problem when i drag the notification window down it has restart many times in a day. i had given my phone to authorised samsung mobile service centre at (Maa Vaishnavi Services) U-157, 1st Floor, Opposite Metro Piller 29, Near Laxmi Nagar Metro Station, Vikas Marg, Shakarpur, Delhi - 110092. They people said its a software problem they update my software two times but no resolution till today m suffering from same problem. They did not pick my phone call i called many times. i want to replace my handset.

I am requesting to your goodself considering it as a priority one & rights of a consumer do kindly initiate necessary disciplinary action against the said service center,so that I can replace my handset or repair it perfectly & the rights of a consumer can be saved. Requesting your prompt action soonest possible.

with thanks & best regards
Pradeep Kumar
[protected]
[protected]