Samsung India Complaints & Reviews

We had purchased 2 galaxy grand mobile sets on 15th May 2013 & faced problem related to mother Board and phone dead within one month. we had given it to service center on 29 Jun. As per Samsung policy mention in their Handover Receipt that Return Time is within 15 Days other wise Samsung not liable for further related problem but we still not get our mobile set its 21 Days over now. Customer care executive response same that you will get after 2-3 Days every time visit there. Now calling for take mobile set but not giving single receipt of any kind of docs for future reference for warranty that IMEI no also changed. If ask for receipt then not returning mobile set & showing very bad behavior.

They had given complaint Receipt with mobile detail at time of handover the Phone but now asking for return the same also without giving any single receipt for future record & not returning the phone.

Enclosing the same. has send same to Samsung support

Aditya pandey
Ph : +91 [protected]
E Mail : [protected]@gmail.com
Address : Almora Uttarakhand

Hi,
I purchased 'Samsung Galaxy Grand Duos-I9082, just 4 days back dated 13/7/2013".
I am not able to change the ringtone or message tone as I am getting error popup message -
" Unfortunetly, setting getting stopped" or "Unfortunetly, Messaging getting stopped " and going back to previous screen.

Please find the attached bill as it just four days of purchase. Its really shameful for leading mobile brand like Samsung to deliver this kind of defective product to its customer.

Thank you for purchasing Samsung Galaxy S4.To redeem the S-View please register your IMEI at http://www.samsungindiamarketing.com/galaxys4

Hey,Don't Give your IMEI number to anyone btw this SMS is not from samsung its from " Samsng India Electronics" >> NOTE Samsng not Samsung

You can check out here http://whois.domaintools.com/samsungindiamarketing.com ,this link will give you all domain i.e website details.

Don't Give your IMEI number to anyone...

Your IMEI number is your phones identification number. It is specific to your phone. It's kind of like your phones social security number. In the wrong hands, someone could steal your phones identity, leaving you with a large phone bill to pay.

Picture this scenario: You post your IMEI number on a website looking for an unlock code. Several months go by and you get a phone bill for Rs3,000 and details of calls that you've never made. Someone has cloned your phone and has been using your account, unknowingly to you. Phone cloning is illegal, but that doesn't mean it can't be done.

Another less serious scenario: Someone (possibly someone that knows and has something against you) reports your phone lost or stolen posing as the finder of the phone, and you are then unable to use your phone until you call your provider and explain.

What if someone is selling a known stolen phone on ebay and they give the buyer your IMEI, which of course is not stolen. The seller of the stolen phone just made a sale with your help.


Official website of IMEI is http://www.imei.info/ and here you can know that after paying through paypal anyone can see your phone history and may clne your phone

Sir,
I am very much disappointed with the services of SAMSUNG MOBILE. I have registered a lot of complaint but no proper resolution has been taken. So far so it is requested to kindly short out my problem. I have purchased Samsung Galaxy Grand on 28th Feb 2013. I have faced many times of problems in last FEW Months about my SAMSUNG GALAXY GRAND handset like hold key not working, call disconnection(Checked with other mobile no dis connectivity problem), and mobile restart problem. I am very disappointed by the quality of your product.

I have visited Samsung service Center ([protected] ---- SAP MOBILE, 5 Tardeo, AC Market, Tardeo Mumbai 400034). In 1st visit on dated 18.06.2013 (Bill No [protected]) my mobile has been formatted and given to me. But after receiving my mobile by 5-6 days onwards faced same problem. (Hold Key not working and mobile restart).

I have visited again to Samsung service Center ([protected] ---- SAP MOBILE, 5 Tardeo, AC Market, Tardeo Mumbai 400034). In 2nd visit on dated 29.06.2013 (Bill No [protected]) my mobile Hold key has been replaced as per the Samsung technician. But after receiving my mobile by 9-10 days onwards faced problem with Hold key not working, mobile restart as well call dis-connectivity)

Now I have third time visited to Samsung service Center ([protected] ---- SAP MOBILE, 5 Tardeo, AC Market, Tardeo Mumbai 400034). In 3rd visit on dated 13.07.2013 (Bill No [protected]) my mobile has been submitted to the service center same day technician called me at night and UN-necessarily arguing with me for no problem found in the mobile. After, till date (18.07.2013) no any status and update for the same provided to me by the service center.

Today on 18.07.2013 I called Samsung contact center[protected] and informed the same to them. They provided me the number of Service Center Manager Mr. Sandesh Patange (Mobile No - [protected]). I called him up but he is also not giving satisfactory answers to me.

I got faulty product and it is manufacturing fault, Mobile is already submitted to Service center. I would request you please help me to replaced faulty Mobile. I am regular customer of Samsung and don’t want to go Consumer court.

Please short out my problem early to earliest as possible. If, I got negative response. I have last solution to solve my problem, to go consumer court for file my problem.

MODEL NAME : GT-I9082EWAINU

SERIAL NUMBER : RF1D23JQ28R

Cal me or/email for any more info. Thanks
--
Regard's
Laxman Gurkhe.
[protected].

Hi I am Arnab, from Ahmedabad (Gujarat - India). I bought a Samsung Galaxy S4 (GT-I9500) paying a whooping amount of INR 41,500/- on 08th July 2013. Within a week I suffered Mobile Network Signal Drop (NO SERVICE - ERROR SEARCHING NETWORKS) & Call Drops!!. I tried replacing my SIM card and trying other network provider's SIM too. But the problem persisted. I also researched the internet and came to know that many of the users have the same problem! It's definitely a handset fault. I contacted Samsung Customer Care on 16th July 2013 and they said that as a policy they could not replace my Samsung Galaxy S4 GT-I9500 as it has crossed 7 days period after purchase (NOT TO MENTION...RIDICULOUSLY SAMSUNG INCLUDES SUNDAYS TOO, EVEN WHEN THE CUSTOMER CARE CENTERS ARE CLOSED!!) Failing to solve the issue even after updating my software, now they have provided me with the option of replacing the motherboard of Samsung Galaxy S4 (GT-I9500). My charm of buying such an high-end phone has been completely lost and left me shattered fearing any more loss after motherboard replacement! I feel cheated buying a Toy of INR 41,500/-, when Samsung cannot even provide a stable BASIC necessity. It's even more sad for me since I have still not started paying my monthly installments! ( At great loss here buying this phone. I DO NOT recommend Samsung Galaxy S4 to anyone, unless you want to waste your hard earned money.

I need my handset replaced or my money back ASAP!

Sir,
Today i lost my SAMSUNG GALAXY GRAND at kashmiri gate metro station.Sir please help me to find my mobile fon. Its my fone's details
Model : Samsung Galaxy Grand (duos)
colour : White
imei no. : [protected]
[protected]
lost sim no.:[protected] (voda)
[protected] (voda)
NCR : Kashmiri gate metro station
NCR no. : 1467/2013 / 17/07/2013
GD No. : 16B

thanking you sir ,
RISHABH DIXIT
Adress : 1877,cheera khana,gali mata wali,marwadi katra,nai sarak ,chandni chowk, Delhi-110006
Contact No. : [protected]

Samsung Support Center,

This is utterly disgusting way of communication from service staff of such big multinational.
Seek early intervention by senior Execs. to intervene and check the faults in this model of camera sold in India. The said piece sold gave trouble from the day 1 of purchase and harassed by your call center team throughout.
Here are the brief issues:
• Camera’s data transmission doesn’t work since day 1 of purchase. Acknowledged by your service Exec.
• Zoom guide not working
• No photography possible
• Battery discharges fast (1hr of running). This from day -1
There could be other faults which I did not check and buying the best product available in India by Samsung has so many problems is matter of great concern.
________________________________________________________________________________...⇄
From: SUPPORT INDIA [mailto:support.[protected]@samsung.com]
Sent: Tuesday, July 16, 2013 9:01 PM
Subject: Re: RE: RE: New GALAXY EK-100 NOT WORKING

Dear Customer

Greetings of the day!

Firstly, we would like to thank you for taking time in writing to us.

With reference to our mail and our telephonic conversation it is confirmed that the camera would be repaired as we are offering you only repair warranty and if in case you face any inconvenience in the product performance then you can contact on the same channel for further assistance.

Thanking and assuring you for best services always.

Warm Regards,

Surya Prakash
Customer Satisfaction Team - Support. India
Contact Numbers:[protected] or [protected]

________________________________________________________________________________...⇄
Given the details of faults in such a short time (Please refer earlier mails) I AM NOT INTERESTED IN RECEIVING A REPAIRED CAMERA.
Would like to know if a replacement (NEW) piece being given at an earlier date.
Regards,
Joydeep

________________________________________________________________________________...⇄
Dear Customer,

Greetings of the Day!

We thank you for taking time for sending this email and making us aware of the issues you are facing with your Samsung product

We sincerely regret the inconvenience caused to you. With reference to your mail, we would like to inform you that your complaint is pending for part. However, the order has already placed for it your complaint is pending for part. However, the order has already placed for it and it will be available within 3-4 days. Therefore, we request you to kindly wait for above mentioned time in order to resolve the issue. In case if there is any further delay please feel free to contact us.


Thanking and assuring you for best services always.

Warm Regards,
Shraddha
Customer Satisfaction Team - Support.India
Contact Numbers
[protected] or[protected]
________________________________________________________________________________...⇄
Dear Deepti,
Sorry to mention even after pronounced discussions, I was pushed to the service center in sector – 12 to deposit the Camera. Let me mention for which I had to spent 6-7hours on Saturday.
1) Your office in sector 31 is only a service office and don’t have any facility to accept or repair Galaxy Cameras.
2) Mr. Rakesh Puniya could only suggest me to visit your service center based in Sector – 12. He didn’t even bother to accept & only provided the address of service center.
3) The service center situated in extreme corner was of no benefit as the camera was taken from me only to be intimated for a report in short period.
Would like to know time by when this piece would be replaced with a new one which works.
Regards,
Joydeep
________________________________________________________________________________...⇄
Dear Customer,

Greetings from Samsung ! We apologize for the inconvenience you are facing with your Samsung product.

With reference to your email and telephonic conversation, we would like to request you to visit to our service center so that our engineers can diagnose the issue and provide proper resolution.

The address details are mentioned below:

Service Center :Samsung India Electronics Ltd. Gurgaon
Address :Sco-35, Sector-31,Huda Mkt, Gurgaon
Contact No :[protected] / 4038582
Contact Person :Rakesh Puniya
Timings :9:30 AM ~ 6:30 PM

We look forward to your support for allowing us to assist you in resolving your concerns.

Warm Regards,
Deepti Bhadola
Customer Satisfaction Team - Support. India
Contact Numbers:[protected] or[protected]

________________________________________________________________________________...⇄
Dear Sir,
My newly bought EK-100 Camera is not working at all with the Zoom lens getting locked and subsequently it is DEAD now.
Since the beginning, I am facing problems with the said and much hyped camera. From the first day it did not respond to data card (SIM) and after much perusing with the service provider (Vodafone) and Samsung I was asked to visit the service center for any suggestion / issues.
Now, the CAMERA is dead and nothing is working including the ZOOM function. Once replacing the battery display asks to speak to customer care. Repeated complaints been lodged with your customer care / centers.
There are other issues like Battery getting drained, NO head phone etc been repeatedly informed to the dealer at AMBIENCE MALL SAMSUNG STORE
Request is to please get in touch with me @ +[protected] and arrange to replace the said CAMER with a new one.
Regards,
Joydeep
(+[protected]

Dear Sir / Madam,

PFA the print screen of Samsung India Website where Samsung India had shown the S Beam feature in the Samsung SII Plus device. which currently they have removed it.
Sir/Madam, I am a 28 yr old working guy from a middle class family, Sir/Madam after a lot of saving and a lot of research for the best phone with less money I came to a conclusion that I will buy a Samsung Galaxy SII Plus, one of the primary reasons was because the Samsung India Website showed the feature of S Beam "The S Beam application builds on the functionality of the Android Beam™ feature in Android™. It allows you to easily share content with others using NFC and Wi-Fi Direct™. Sharing content with S Beam is fast and easy"
Based on this I purchased the phone on 15th of April 2013 after I got the phone and did a good research and got familiar with all the apps I realized that the 'S Beam' feature was missing from my phone.
I called them up and one of the reason they gave was 'Sir this feature is not in the Indian Galaxy SII plus' I was STUNNED I asked them to give me then a phone that has this feature and asked them why on earth then the Samsung India website showed on their page.
From then till now I'm just chasing the Samsung Customer Care to help me out. Im sending them mails and calling them but all I get is a reply 'Sir we are in process'

Sir/Madam, Please help me in getting value for my hard earned money.

Thank You in anticipation
Christopher Philips
[protected]

Dear Sir
I purchase a galaxy grand mobile on 4th july 2013 from m/s-Laxmi Mobile,Sahid nagar,Bhubanewar but after using mobile any application including browing,videoplayer,facebook,media player it shows that Application being closed due to low memory error I ask the thing to seller and they suggest me to go service station but when I visit service station they ask me to come 4 times to show prove I take the screen shots and show them after watching this they are telling that it is not mobile problem it is users problem I am not able to get satisfactory solution from Samsung service station Sahidnagar,Bhubaneswar branch then what can I do or else I am going to suit a case against Samsung mobile india
please suggest me what to do and how to get best service

Dear sir,
Several time I visit ur Branch But ur Service is not Good.
Still Now I suffering Form handset.Please Replay As soon as Possible
My handset Model No--Samsung SCH-W279 and problem is set hung, Auto shutdown,charge& Disconnect.
My email Id Is raj.vastu.[protected]@gmail.com


Thanks
Raj Kumar Jha(AD)
Bhubaneswar
Vastu Vihar

I had purchased Samsung LED-UA40D6000SR (Black, 40) on July 11, 2011 and in april this year, the right hand corner of LED TV turned black. I made a complaint which was attended to, however to my shock I was told by the engineer that the LED Panel was faulty. More shocking was the amount quoted for replacement i.e Rs 22,000/- with one month warranty only.

I also pointed out a black spot on the left hand corner of the TV, which was present from the day 1 and I thought it to be a dirt mark. The stickers were also attached in such a fashion that it was impossible to notice. The engineer told me that it could have been faulty from day 1.

It is really sad that you purchase such an expensive LED TV and within 2 yrs have been asked to shell out 22k more. I demand that the panel be replaced free of cost, at the earliest possible, by Samsung.

RESPECTED SIR/ MADAM,

WITH A HUMBLE REQUEST I WANT TO INFORM YOU THAT I HAVE PURCHASED A SAMSUNG MOBILE MODEL NUMBER "GT -I9070"
(SAMSUNG GALAXY S ADVANCE). THE PURCHASING DATE OF MY MOBILE IS 11 -DECEMBER 2012. AFTER TWO WEEKS OF MY PURCHASING DATE THE PROBLEMS ARISES IN THE DIFFERENT FROM LIKE..

1- HANGING OF THE MOBILE FOR A LONG TIME.
2- BLACK COLOR SCREEN IN A POWER ON CONDITION APPEAR AS A DEAD CONDITION FOR 4-5 MINUTES.
3- AUTOMATIC SWITCH ON/ OFF
4- AUTOMATIC OPENING AND CLOSING OF APPLICATION
5- DISABLE OF POWER KEYS AND SOFT- KEYS.

I TALK TO THE TECHNICAL SUPPORT ENGINEER AS WELL AS I VISITED THE SERVICE CENTER TWO TIMES REGARDING THE SAME PROBLEMS. THEY TESTED THE HANDSET AND RETURNED ME ON THE SAME DAY, BUT STILL THE SAME PROBLEM IS OCCURRING.


I WILL REQUEST YOU TO KINDLY TAKE MY GRIEVANCE IN YOUR CONSIDRATION AND RESOLVE MY PROBLEM AS SOON AS POSSIBLE.
DUE TO THE FREQUENT COMPLAIN IN THE HANDSET IT NEED TO BE TESTED BY SPECIAL EXPERT TEAM.


IMEI : [protected]
SERIAL NUMBER : 47905265d6193f96

USER NAME: QUAMAR SHAMSHAD IMAM
MOBILE NO : [protected]

I HOPE TO LISTEN FROM THE CONCERNED PERSON..

I had purchased Samsung Grand Quattro on June 2, 2013 invoice no. GIP/13-14/883 from Samsung Smart Phone café (shivalik Infotech Pvt Ltd, 245, 2nd floor, GIP Noida) after one week from the date of purchased problem start coming into the phone when I contact the Samsung service station it was told to me there are many problems in the phone .When I go back to the shop from where I had purchased the phone, Manager in charge of the shop misbehaved with me used abusing words. it was told to me the phone would not be change you have to get repaired on your own

I bought a new s4 on 24th june 2013 (i.e monday) but i got a problem in the phone of not being able to hear phone calls unless I'm on "speakerphone" or have a set of headphones plugged in . I got this problem on 29th june 2013 (i.e saturday night and 6th day from the purchase of my phone). Immediately, i called up Samsung Company and they registered the complaint (complaint no.-[protected]). Also, they said me to show this phone to the service center and if any hardware or major issue will be there then definitely your phone will get replaced but you can go to the service center on monday because every service center is closed on sunday. Still i confirmed again from Samsung company that is there any service center which is opened on sunday they clearly said no and told me to wait for monday.



On monday(i.e 8th day from the purchase of my phone), i reached service center janakpuri east branch at 9.55am then after waiting for half an hour i showed my phone at the counter technician who checked my phone properly and she said that my phone is having a hardware problem and i have to submit the phone for the repairing. I said that my phone got a problem within a week and there is some policy that our phone will get replaced if we get a problem like this in a short period of time. They said we have 7days policy that we can replace your phone in 7days only and today is 8th day of your phone we can't replace it and you have to submit your phone for repairing only. I said them that your service centers were closed yesterday and i have already registered the complaint on saturday night which is the 6th day of my phone. Also, i said sunday is not your working day that was not my fault and according to your working days today is 7th day of my phone. Then, i talked to the manager of janakpuri branch Mr. Surinder he was also saying the same thing that my phone is having the hardware problem and i have to submit the phone for repairing. He also said me the same thing that according to the bill i have crossed the 7days so they can't replace my phone now.



Then, i called up samsung company at that time and i had a conversation with Mr. Atul Goel (who was in the escalation team of the samsung company) i told him all the issues that what the manager is saying what the counter girl is saying and according to 7days policy my phone should be replaced because i have already registered the complaint on saturday and sunday is not the working day so thats not my fault. Then my father was talking to the manager and atul about this. When atul asked the manager (surinder) about my phone's problem, he changed his words in front of him and said i didn't check the phone properly and i don't know whats the problem in this. Then both were arguing with my father very rudely and even atul has also created the conference on phone with the owner of janakpuri branch Mr. Nitin and manager Surinder. I didn't get any solution because they were just arguing with me and my father and forcing us to submit the phone in service center for repairing but I was not comfortable to submit my phone for repairing because within a week i got a problem and i want my phone to be replaced. Then Mr. Saurabh( senior person in samsung company has talked to me, he was also arguing and forcing me to do the same. Again, atul talked to my father and he said this he understands that i have registered the complaint on 6th day and he will replace the phone and he has forwarded the mail to the seniors and within 3days i will get the call back from the top management. I trusted them and waited for 3 days then Mr. Neeraj (some top management person in Samsung company) called me and said the same thing that you have to submit the phone for repairing because your phone has crossed the 7days and all but i said them you told me that you will replace the phone because i have registered the complaint on 6th day and according to this my should get replaced. Again, he was just arguing with me then i transferred the call to my father and neeraj was arguing with my father too, he was forcing us to submit the phone in service center. Also, my father talked to atul again that you said us to replace our phone and now your are denying then atul has also changed his words that he said he will try but now thats not possible now you have to submit the phone for repairing only.. and till now i am getting the calls from samsung company, they are just changing their words everytime and forcing us to submit the phone for repairing but i want my phone to be replaced because i got the problem in my phone within a week which means my phone was defective and according to 7days policy my phone should be replaced as i have registered the complaint in samsung company on 6th day from the purchase of my phone.



After spending so much money still i have to suffer which is very disappointing.



So, please kindly replace my headset!

The Verizon Mobile Technology Company, United Kingdom is offering brand new and unlocked mobile phones with 1 Year India and International warranty from the manufacturers & six months warranty for- in- the-box accessories. If you buy 2 phones of any brand you will get 1 phone free, see the below available models and their prices after 50% discount, Which will be ending on ( 15th July) 2013

I brought a samsung galaxy y pro(GT-B5512) on 26/09/2012 from 'UniverCell', Alappuzha.
The power button of my phone was damaged on 11/05/2013. I approached samsung authorised service centre at alleppey after two weeks. They registered my complaint and told me that the spare switch is not available and will inform me when they receive the spare. I waited for around 35 days and i contacted the service centre regularly the mean time.I didn't get my phone fixed and I approached another service centre and showed my phone. The reply i got from the service centre was that they don't get spare for switches and also advised me to get the work done in some other local service centres. I am totally disappointed with the service backup of samsung and now I had given my phone to a local service shop as I badly needed my phone back in working condition.

DEAR SIR,
ON DATED 21/12/2012 I HAVE PURCHASED ON E MOBILE FROM JOINT COMMUNICATIONS OF SAMSUNG CO.WHICH MODEL NO 239,OF RS 4850 IN CASH FROM VERY SAME DAY I GOT IT PROBLEMS LIKE HANG AND SOFTWARE PROBLEM I THINK SAMSUNG
IS LEADING BRAND IN CONSUMER DURABLE SO I PURCHASE IT,BUT NOW I FEEL THIS IS VERY BAD EXPERIENCE FOR ME.
WHEN I CONTACT TO SERVICE CENTER OF SAMSUNG CARE THEY BEHAVE LIKE A CHEAP MEN .AND I HAVE ALSO SEND MANY MAILS TO SAMSUNG CO.BUT PROBLEM STILL GOING ON.
SO PLEASE HELP ME AND WHAT SHOULD I DO.
PLEASE HELP
THANKS
REGARDS
SANJEEV SHARMA
[protected]
[protected]@gmail.com

I purchased a samsung mobile handset, model number GT-19082 GALAXY GRAND DUOS on 27/06/2013 from M/S RAMWANI CoMMUNICATION agra. The speaker of the phone is defective and the flip cover has broken lock. The dealer referred me to the service centre at agra on 05/7/13. They told me to come on friday,12/7/13. Today on approaching, I was told to come on the next tuesday. The person told me that replacement is possible after depositing the handset. I was not told about this on my first visit. Moreover, my complaint was entertained verbally and on asking about my complaint number today they could not give any satisfactory answer.

Kindly look into the matter and arrange a faster action.

Yours sincerely
Dr.Deepa Dhawan

iam consumer of samsung lcd tv model number LA22D450 software version T-MST4AAC-1009.1
my complaint is that tv on screen(display) right side digital noise filter on and left side digital noise filter off
and down auto visualiation are coming so these three are not erased on secreen so please procedure of that complaint....

Samsung India EStore has a pathetic customer service and inefficient supply chain. I placed an order on 29th Jun 2013 and it was supposed to be delivered in 7 days and it was told that for Bangalore it usually takes 2-3 days.

I kept calling customer care and I was given vague status and was told to wait till 7th day. On 7th day their customer care called and told me to wait for 2 days more as there was no stock.

When I called after 2 days, I was told YOU HAVE TO WAIT for few days more with no guaranteed date. Everyone is facing the issue so I should not complain.

Why you allow order on your website when you can't deliver in your guaranteed time? When you order management is pathetic atleast have nice people at customer care who have some credible info to pacify your customers.

Still I have no clue when delivery will happen.