Samsung India Complaints & Reviews

Hi
I would like to narrate a miserable experience I had with Samsung and would want to share it with all.

On 4th September, 2011, I bought a 46 inch Samsung Smart 3D LED TV from Dwarka, New Delhi with the following configuration:

Model No: UA46D6600WRMXL
Version No: HQ03
S/N: 20163ZEB700589W

The warranty was for 1 year.

I paid Rupees 1,20,700 for this TV. On June 7th, 2013, the TV screen went blank all of a sudden. I called customer support and logged in a complaint and was provided Reference Number: [protected]. The service engineer visited my home and after troubleshooting concluded that the display panel was not working and the cost of getting my TV to work would be around Rs 35,000. The reason for it going bad - voltage fluctuation even when I had been using voltage stablizer all along.

After numerous calls to service centers and emails to CEO office, i was told I would be offered 30% discount which would still amount to Rs 24,500. If I got my TV repaired, I would then have spent close to 1.5 lacs on the TV. And the warranty for this part would be 1 month.

After paying Rs, 1,20,700 and buying a high-end model of the TV, I was expecting the TV to last for at least 5-7 years without any issues. Any customer would have similar expectation, especially when you are spending such a huge amount and buying a product from an internationally acclaimed company. With a cost that steep, anybody would expect a quality product.

I have got ABSOLUTELY NO VALUE FOR MY MONEY after buying your product.

I agree that the product is out of warranty. But then if the screen went bad again after repair, what then?

With such kind of assurance that I got from Samsung folks, I am a worried and frustrated customer. Their customer service is PATHETIC and products...well...are TERRIBLE.

I would request everyone - DON'T BUY SAMSUNG TV.

After purchasing samsung LED tv bearing model no. UA 32EH4003RMXL PANEL on dt.1 Aug 2013 from Value Plus Retail Ltd Dehradun was not installed/demonstrated till to date. As per commitment made by samsung engineer this task should be completed with in 24 hour from the time of purchase..After login to this web portal i found that so many complaints are registered on this portal.I hope this matter will be resolved promptly by samsung india ltd.

My name Subhranil bhar,I deposit Rs.399 in your A/C No.[protected] & reference No.CCA12HJOQ917IGC2949497,purpose: offer for samsung galaxy tab,deposit date:16/08/2012 & you not respond me result,so pls refund my money in my A/C No:[protected] State bank of India,Kalighat Branch.


thanks

Subhranil bhar

In the month of may I bought Samsung S duos Online. In the month of july I gave it to repairing in Samsung Service Center(Metro telecare, Andheri East) With Great Delay they repair my mobile and gave me on 2nd august I again gave my mobile for repairing this time they told me that they need to chang part of motherboard that mean that motherboard was inferrior.. first thing samsung sold inferrior product to me and then service center gave me cheap motherboard and now the person whois reponsible not receiving my call the person who received my call told me that today it will repair that scripted answer she giving me everday. this is worst service center i ever dael with no responsibility, no customer satisfaction, no commitment nothing.

Hi its sham full for us to choose Samsung because of that we purchased a Dish Washer for your Company. But dish washer not working properly and your dealer is not changed Dish Washar its company fault and we are suffering for that and your Delear is not Respond Properly since 2 year. we are very sham full for that .SamSung is a indias leading Electronic Brand and we are regular customer for Samsung.

so we are request to you pls sort out our problems .


Thanks

Mukesh Sharma

Respected sir,
Myself SubodhBhargav, I had purchased ur Samsung galaxy grand duos on july-2013, which started hanging after few days o[censored]sage when contacted
Ur customer care,
The executive of customer center asked to free some storage in the system memory but which is already available of about 3gb secondly, their is the problem of colour fading of screen when used continuously used. for some hours the cus
Care executive asked to update the software of the mobile. I did the same but doesn't helped me much the problem is still their.
PLZ help

I booked a Samsung Tab 3 T311 on 27th July Order no: 1165930, but the product has not been shipped yet, when I rang the customer service they say that the product is out of stock. When I asked them to cancel the order they say that it will be cancelled within 24-48 hours, but they do not cancel the order I am struck with these hopeless group of people. What a shame that Samsung does not have stock of its own products launched recently. If the product is out of stock, why doesn't the website show that the product isn't in stock.

Never buy anything from Samsung estore

sir
,I have purchsed samsung smart T.V. led 32 model no UA32EH4500 RMXL SR no 22673ZND100141, pur from M S Electronics dhantoli,Nagpur12
dt 1march2013, said tv out of order (dead) since27. 7 13, I loged complaint no[protected] samsung semsung service center, engineer visited , checked T V and told there is some mother bord problem , till this day tv could not repaired, kindly see the matter,and obliged.


Thanking you much

yours faithfully,
DR. dilip Y polke, 70, gajanan naagar, wardha road,
Nagpur440015 mobile no [protected]

i was purchase a SAMSUNG mobile model no GT6312 on 10/05/2013. But mobile produced heating on charging and without charging also. I am going to nearest SAMSUNG care center. But they are not able to solve my problem .my mobile is in waranty period they are said to me through your mobile this mobile is useless now. please tell me what i do ..

Complaint no: [protected] Dated 20/07/2013 Online Complaint :22/07/2013

In spite of daily Reminder through phone till date the complaint has not been attended .Due to this our day to day work has been affected . kindly arrange your service team to our office as soon as possible

Tamilnad Mercantile Bank ltd
104, Ambassador Plaza,
First floor,Malnaka,
Ratnagiri-415612.
Email id:[protected]@tnmbonline.com
Mobile no:[protected]

I have bought samsung S4 on the 23rd of june and have been following up for th cover which was promised to be delivered to me in a weeks time. There have been innumerous complains have done to various departments and have registered myself also.complain nos [protected]. I request you top kindly look into the matter and also derive a system for consumers to get the promised accessories without a painful followup process
My 1St Tracking Number.is 4CB-17701.
My 2nd Tracking Number.is 8AE-58965
Contact number - [protected] / [protected]
Email: [protected]@yahoo.com

Dear sir,
I have purchased samsung laptop on 17/10/2012 from Shivam trading purnea(BIHAR) of model no.NP 300E5CU02IN,SERIAL NO. HVNM91MC800435X. At the time of purchase , the retailer assured me for battery backup time was six hrs, But battery of my laptop is only less than 2hrs backing, I have complaint on 10/03/2013 (complain no -[protected]), and same on again 11/03/2013 to the customer care of the samsung. But till now any proper action is not made by company.I have contacted several time to SAMSUNG area manager mr. Gaurav (purnea zone) on his mobile no.[protected],but till now my problem has not solved. In this situation pls, justify me what should I do, should I through my laptop into dustbin or laudge a case in consumer forum against the bad service of company.
regards,
Sanjay kumar

Hello All, My name is Rahul from Noida City, I would like to share my Worst Experience with SAMSUNG MOBILES, I bought a Samsung Galaxy S- DUOS 7562, Serial/IMEI No. [protected] on 24th April 2013, first of all i was unable to charge that device than i went to Samsung Authorized Care Centre for replacement of that product, 1st time they told me that was just a minor Charging Connector Problem and kept my phone for almost ONE Week for that, and gave me the reason that they are running out of accessories ( I Went to the Main Service Centre Of SAMSUNG MOBILES located @ Sector-18 in the City & they were running out of Minor Accessories also the Samsung Factory is located in the same nearby area ). After a week when i received my Phone back, it started showing the same problem of charging, in addition to that i was unable to connect internet, was unable to receive incoming calls, and was completely unable to listen Music, then i went to Same Samsung Care Centre for the above mentioned problems that i was facing with that Defective Device, 2nd time also they kept my phone for again ONE WEEK, by telling me that there is a problem with Charging Connector, Headset jack, and some software updation and on top of that they told me that they are still running out of Accessories and i have to wait again One Week for that Phone, Then after a Week when i received that phone, NONE of the above mentioned problem got resolved but in addition to that there was a new Problem with Motherboard of that device. Again after launching a consumer complaint they Promised me that after the replacement of Motherboard the problem wont come back and if the problem repeats one more time they will going to replace that device, Now again after 15 days i was unable to charge that defective device so i went to the same service centre to sole my problem there i found out that THEY NEVER REPLACED THE MOTHERBOARD OF THAT DEVICE THATS WHY I HAVE TO FACE Problems with that deviceNow again that Defective Device is at the Same Samsung Care Centre for ONE WEEK as they always running out of Accessories. Instead of taking back that DEFECTIVE DEVICE they wasted almost my Month and still Wasting my time, money & energy. As the Product is under warranty and i want Samsung to take Responsibility of that DEFECTIVE PRODUCT and Replace that Defective Product or either Refund my Money Back, I tried everything in my hand but No Support From Samsung Customer Care team. Please take action against Samsung Mobiles for Selling Defective Products in the Market and Samsung Customer Care for totally Unacceptable, Unethical & illiterate behavior towards customers. Hoping for the best & earliest solution to my situation and to hear from you soon. In case you need any more details please do not hesitate to contact me. With Thanks & Regards, Rahul Gupta

From
M K DILEEP
MATTAPPILLY HOUSE
CHERAI 683514 ERNAKULAM
KERALA
Sir
SAMSUNG LED TV MODEL NO UA40 D 6600 WR
I have purchased a SAMSUNG LED TV [MODEL NO UA40D6600WR, INVOICE NO S000100,CUST CODE 441) on 19/4/ 2012 from SELFRIDGES RAVIPURAM COCHIN for Rs 81000.I regret to inform you that the system is not working since 18th june 2013.I registered a complaint on 19th June 2013 vide complaint no [protected]. There is no response from your service centre ,even after one and half months.
I humbly request you to kindly take up the matter and arrange to correct our system as early as possible at free cost. After just completing one year ,repair to such costly system is pathetic. This is really lesson the credibility of your company.
Expecting to hear from you at the earliest
Yours faithfully
M K DILEEP

To
The CEO
SAMSUNG India
Sub: Complaint against sewer code of negligence against Complaint/Job No.: [protected].
Dear Sir,
I Vijay Kumar Asst. Prof in NIT Allahabad, U.P., India, bought a Split AC in Allahabd U.P. whose details are attached.
Vexed from the repeated incomplete commitments from SAMSUNG AC (1.5 ton, Split) personnel. I am forced to bring this matter under your discretion after making so many calls (the details of these mobile numbers are Toll Free No.: [protected]; Service Center: [protected]; Javed: [protected](Given by Service Center); Store Allahabad: [protected]) for the complaint no. [protected] lodged on 18.07.2013 to different different staff, it was found that not at all any firm action taken against this complaint number and From last 15days they are telling me that you will get replacement in next day but i don't know how much this two days are long. I reside on the top floor of MNNIT building that gets too hot and it is very difficult to manage in that flat. Kindly take necessary administrative action since more than 15 days have been passed from the date of complaint.
Irritated from the extreme negligence I will finally be compelled to search for faster necessary action.
Thanking You

(Vijay Kumar)
Asst. Prof.
NIT Allahabad
U.P.-211004, India
Mob. No.: [protected]

Hello All, I need help with my situation with Samsung Mobiles India. My name is Rahul from Noida City, I would like to share my Worst Experience with SAMSUNG MOBILES, I bought a Samsung Galaxy S- DUOS 7562, Serial/IMEI No. [protected] on 24th April 2013, first of all i was unable to charge that device than i went to Samsung Authorized Care Centre for replacement of that product, 1st time they told me that was just a minor Charging Connector Problem and kept my phone for almost ONE Week for that, and gave me the reason that they are running out of accessories ( I Went to the Main Service Centre Of SAMSUNG MOBILES located @ Sector-18 in the City & they were running out of Minor Accessories also the Samsung Factory is located in the same nearby area ). After a week when i received my Phone back, it started showing the same problem of charging, in addition to that i was unable to connect internet, was unable to receive incoming calls, and was completely unable to listen Music, then i went to Same Samsung Care Centre for the above mentioned problems that i was facing with that Defective Device, 2nd time also they kept my phone for again ONE WEEK, by telling me that there is a problem with Charging Connector, Headset jack, and some software updation and on top of that they told me that they are still running out of Accessories and i have to wait again One Week for that Phone, Then after a Week when i received that phone, NONE of the above mentioned problem got resolved but in addition to that there was a new Problem with Motherboard of that device. Again after launching a consumer complaint they Promised me that after the replacement of Motherboard the problem wont come back and if the problem repeats one more time they will going to replace that device, Now again after 15 days i was unable to charge that defective device so i went to the same service centre to sole my problem there i found out that THEY NEVER REPLACED THE MOTHERBOARD OF THAT DEVICE THATS WHY I HAVE TO FACE Problems with that deviceNow again that Defective Device is at the Same Samsung Care Centre for ONE WEEK as they always running out of Accessories. Instead of taking back that DEFECTIVE DEVICE they wasted almost my Month and still Wasting my time, money & energy. As the Product is under warranty and i want Samsung to take Responsibility of that DEFECTIVE PRODUCT and Replace that Defective Product or either Refund my Money Back, I tried everything in my hand but No Support From Samsung Customer Care team. Please take action against Samsung Mobiles for Selling Defective Products in the Market and Samsung Customer Care for totally Unacceptable, Unethical & illiterate behavior towards customers. Every time they keeps my phone without solving my problem and the only solution is the replacement as that Defective Device caused me already lots of trouble, Every now and then they keep my phone and erase my important data. I Simply Don't Understand What Kind of Company Samsung is ? Its been 3 Months i purchased that Phone and out of 3 months Samsung Authorized Service Center Kept That Phone For Almost 2 Months And Still That Defective Device is giving Trouble to me. I also have Nokia Phone and that Phone is working perfectly as smart phones are suppose to work BUT Samsang First distributes DEFECTIVE DEVICE In the Market and AFTER that They Give TERRIBLE POOR CUSTOMER SERVICE. Hoping for the best & earliest solution to my situation and to hear from you soon. In case you need any more details please do not hesitate to contact me.
With Thanks & Regards,
Rahul Gupta

dear sir/madam
I purchased a Samsung galaxy note II smart phone from snehanjali retail pvt.lmt on 26 may 2013. I purchased with offer of 15% cash back using SBI credit card. I converted it to 6 EMI. Its been told that by 25th July my credit card account will get 15 % cash back. I have not yet received 15% cash back. I have been visit snehanjali retail pvt.ltd store at kandivali west to inform this issue
Here are the details of the purchase.
Customer Name: jignesh valera
Mobile: [protected]
Product: Samsung galaxy note II
TID: 40938452
Batch Number: 000013
INV Number: 000099
BILL Number: 000030
Date of purchase:[protected]
EMI TXN ID:723124

I am attaching bill for reference.

I had purchased Samsung galaxy duos smartphone GT-S7562 in 9 November 2012 and from the day one the handset is hanging too much
while using contact app, sms app,playing games ... so i go for a samsung care support at my city and
They had to flash my phone and install latest improvement updates also ...
but it's still laggin while using app. and hanging to much ...
i take out the bettery to restart my phone when Hanging ... giving below problems.

1) Operation is extremely slow
2) Phone hangs repeatedly
3) Sometimes the phone does not display the caller name when the phone rings
4) Data upload and transfer is very slow.
5) Touch screen operation is not effective
6) While exiting any application the operation is very slow
7) Sometimes when i go to message box, i can see the contact no.s only. After few seconds the names of contacts start popping up
8) Facebook application also operates very slow on the mobile. It keeps showing loading before displaying details on the screen
9) After taking a photo or video when i want to review it, it takes longer time to load.
10) I have deleted lot of applications from my cellphone due slow operation as well as transferred all the photos, videos to external sd card but there seems to be no improvement
11) while viewing a photo or video there are lot of instances when i tilt the camera by 90 degree, the video or photo does not timely rotate on the screen
12) while using fb application when the details are displayed and i want to scroll the screen, the response is lethargic.


i cant understand that, why samsung brand is not able to solve this problem and why launched a unsuccessful device for people ...
i pay 15800 for this Smart phone but then why samsung Qualities phor mobile is too poor ...?
Rohit Rai

I had register a complaint about my freeze on 07/07/2013 for not working. Then a service engineer visited for it from Begusarai Service Center &
told me that he visited again with in 4 days with required product to repair ur freeze, but till now on 31/07/2013 has been passed away but there
is no any response from company's service,service center or from engineer's end. I have been many times called on company's care number but
all time they said just wait ...So what's this how much time/days company taken for service no one can satisfied me...that in warranty company
neither responsible nor provide better service to their consumers.... This is SAMSUNG company's mazic.

This mail is to share my horrible experience that I have after buying Samsung S4 phone from one of the Samsung outlets in Delhi.

I bought the phone on 13th July from a Samsung dealer in Raujori Garden.

After buying the phone when I reached home I found that that its home key was not working. I called the dealer and made him aware about the issue with the phone. He adviced me to take the phone to the nearby Service center and ensured that they will replace it with new one.

I went to the service center on 19 th July as I was out of city due to official work. Meantime I also realized that the phone has battery backup issue. Its battery was lasting for 4-5 hrs only.

Service Center agreed to replace the phone and the Samsung representative told me that they will first inspect the phone to confirm whether this is a genuine problem.

I waited for around 3 hrs and finally they agreed to replace the phone. But after sometime out of no where they told me that they cannot replace the phone as this phone has been activated on 6th of June as per there record. I was shocked and tried to make them understand my point that the Samsung dealers/outlets are the face of company and people generally buy phone from the outlets rather then directly going to company.

This kind of treatment is not expected from the company of repute like Samsung. I wouldnt have bothered you if it is a few thousands rupee phone. But as it is the flagship model of Samsung and the most expensive one, I need your intervention to help me out in phone replacement.

please find the attached bill and service center receipts.


Product details
Samsung galaxy 4
IMEI No [protected]-1

Regards
Bharat Rawat
[protected]
[protected]@gmail.com