Samsung India Complaints & Reviews

DEAR SIRS/MEDAM

I PURCHASE SAMSUNG LED TV MODEL NO 6220 FROM BANGKOK ON 4/4/2013 NOW AFTER ONE MONTH

THE TV IS NOT WORKING I CALL TO SAMSUNG CALL CENTRE .THE CALL CENTRE REFUSE THE WARRANTY AND DEMAND

1000 FOR VISIT CHRGE AND 5000 RS FOR SERVICE CHARGE AND PARTS COST EXTRA
WHAT I CAN DO?

hi,
I am horribly disappointed with the kind of service i got from Samsung. i bought a Samsung AC window from Home Town Ahmedabad on 8th May 2012. since the day i have bought till date i have never been contacted or reminded for any of the FREE services that came along with the product within warranty.

On 18th May to my surprise when i contacted Samsung service center to lodge a complaint that my drain pipe is leaking, they informed me that i would be charged for the same along with machine servicing cost. when i inquired why should i be charged and what about my free services they said the warranty period is over and it was my duty to call them for my free services.

Earlier also i have paid the service guy for fixing the drain pipe. All appliance- TV / Fridge / AC in my house are of the Brand and for a loyalist of my category that above comes a big shock.

i do not know if my concern will reach the right window and if it does, hope to get a quick action on the same

Details of product:
AC-Samsung window AW182ZC
Date of purchase-08/05/2012
Home Town Acropolis Mall, Ahmedabad

thanks
parag pattnaik
mail id: parag.[protected]@gmail.com

Dear Sir,
I am facing problem with my samsung champ duos set because it automatically starts alarm even i am not set that alarm. It creates lot of problem because even if i switch it off it will also play alarm . I complaint so may times but not got any satisfaction .
Thanks in advance to resolve my problem

Hello Team,

I logged a complaint regarding my 40” LED TV on Sunday (Complaint no - [protected]); problem was I could see grains on the screen. Technician came and verified the bill and processed the complaint saying have to replace the panel.

Today other service men came with panel, while opening the TV he found few ants inside the TV, so he dropped the service saying because of these ants my TV got problem and it’s a physical damage which won’t be covered under warranty.

How this problem is possible? can ANT damage a TV? , My TV is under warranty and the problem is clearly based on Voltage fluctuation, now the technician has dropped saying silly reason. Have also spoke with the service manager; he too is insisting the same silly reason. Kindly solve my issue.

After further escalation, still they have planned to give estimation as 30500/-. Service engineer who came to my house only opened the outer cover and didn't open the panel. So without seeing the panel how can he say its physical damage in panel?. To coin to complaint as physical damage these people playing this dirty game. Kindly some my issue.

Regards,
Lokesh Leela Kumar
(Complaint no - [protected])
l.[protected]@gmail.com
[protected]

Purchased a Samsung Mobile(model No.GTS6802 IMEI [protected]) on 25/06/2012 from Spice HotSpot. After Using 10 Months, the Handset shows it true color "Restarting issue, Software Hang problem, SD card not supported and Hands-free not supported" but somehow still i manage to . But due to lack of time i was not able to visit Samsung service center for repairing. But on 12/05/2013 it became totally useless "the handset was restarted countless times and was not able to Switch on".

So on 13/05/2013 i went to Samsung Service center (Maa Vaishnavi Services, laxmi nagar delhi ) to get my mobile repaired, after struggling through long Queue I met an executive and tell him about the issue ("Restarting issue, Software Hang problem, SD card not supported and Handsfree not supported"). So, executive reply that it will take 2 hours to get repaired and have to pay INR 500 for that. When i asked that the handset is under warranty then why they are charging INR 500, so they didn't give proper reply and response rudely "This things doesn't comes under warranty if you wants to get your mobile repaired you have to pay INR 500" No other option left so agree to pay INR 500. They Said i Can collect my Mobile after 2 hours.

As i was already taken Half day leave from Office but I still manage to visit "Samsung Service Center" after 2 hours. But they replied the Handset is not ready to be delivered and i have to come tomorrow again to collect mobile. As a professional it difficult to take frequent leaves but i still manages to visit Samsung Service Center (14/05/2013) but they didn't delivered my Mobile and replied its still not ready. So i asked that Executive Mr lalit when i can expect to get my Mobile repaired, i get an wonderful reply "I can tell you the Exact Date, you take my and keeping calling me".

Then I register a complaint and send a mail to Samsung CEO's office. Then I get reply from CEO's Office "they had spoken to our authorized service centre (Mr. Ajay at [protected]). As per him your Set will be repaired by today and ready for delivery, so we are requesting you to visit our authorized service centre and collect your handset." So, I went to Service Center Again to collect my Handset, but they didnt delivered my handset yet and get replied from Mr Lalit "there is some issue in your handset and we are checking that". And when asked for the expected time he replied same answer "keep calling".

"I Get Frustated by their reply and service. Worst Service i have ever face, really pathetic" I will never buy any SAMSUNG PRODUCT and never recommend any to BUY ANY SAMSUNG PRODUCT.

Now I dont Know what I have to do to get my MOBILE REPAIRED...

I''m holding Samsung refrigerator. I have reported a complain to your customer care on 4th May. I have called at least 5 times every time I get the reply as ''You will get the call from our senior'' but in turn I did not got any call from any of the senior.
On 6th May one service man had visited and on inspection he concluded that there is gas leakage problem and other person will fix this problem.
On 7th May other service man visited and on inspection he concluded that there is condenser and internal body leakage.
Later, I have got call from service center and they told me the person will come to collet the ID proff for further process, but for my bad luck the person did not turnout. I keep calling but no responce. Next Day when I call, they ask me to come to there office and submit the required doc. which I did. After submiting the doc. I hadbeen told that I will get the from head office after three days. But still I did not got any call.
Now tell me, who is providing service and who is customer. Customer is taking continous followup instead of Samsung.
I''m really fade up with your service and product. At last I''m requesting you to take quick action to keep goodwill of customer towards Samsung. Hence forth I will not go for any samsung product now will suggest. The worst aftersale service I have exprienced in lifetime.
Samsung shame on your aftersale service.

This is complaint against 100best buy online shopping. U should not participate in any kind of draw conducted by 100bestbuy online contest. They promise for refund of total amount. I paid Rs.999/- But they cheated me. They offer Rs.50/- mobile recharge and a T-shirt worth Rs.100/- ( I gave it to a beggar because that quality is very poor). They do not refund the amount. I paid Rs.999/- on[protected] and i never received my amount back yet.

Sankar
[protected]
Andhra Pradesh

i am going to tell you about freezer these days used in my home for make khoya fresh by store it in friger for weeks or months by my uncle which is illegal i think and want to stop from this work. they store it by buying in low rate and sale it on high rate after few months or in seasonal days.I am anish keshri want to do something on it by the help o[censored] all.

Dear Sir/Mam,

I am a Reliance customer since 7 years and my problem is that my SIM is locked. Therefore, I request you to Check my PUK number and help me to operate my mobile.
I am not able to operate my mobile, bearing Reliance Number +[protected] since 2 days also please do delete all my security codes and unnecessary offers where my charges get deducted.


Thanking you,

Regards,
Nijira Brahma.

Poor service, rude, liars, no common sense, hackers
To start out, I sent in my laptop in February to be fixed under warranty they said the problem was a broken part, factory malfunction and they would have to order the part. (Poor service) We called Samsung 6 weeks later because no call or any update on what was going on. They told us “sorry they don’t build parts for that laptop no more’’ they convinced me to accept a different, newer model laptop but with a slower Intel core. My original Samsung laptop was a business setup and an Intel core i7 and traded for a new laptop also for business with Intel core i5. Mostly changed because I needed the laptop ASAP for my work.
The laptop is only used maybe once a week for using adobe audition or Photoshop. I noticed after a while it was not as fast as my other laptop which is a Toshiba satellite with a home setup, not built for anything heavy like business and it is an Intel core i3 and the mouse would not work at random times. At those times it would not recognize anything, not a cd not an external mouse, nothing. I called Samsung they said they can’t fix it because it’s out of warranty. I said we have not had either computer for a whole year, the first was bought in December and this we received in the end of March so they said they would fix it just this once. I didn’t argue much about the warranty since they were going to fix it anyway. We sent it in about 2 weeks ago and they sent an email saying they received it and were going to start working on it. Over a week later they called me at 9am asking for the password to enter the computer so they can figure out the issue. I freaked. I asked them why they have had my computer for over a week and just that day was going to look at it? The only thing she said was I don’t know there is nothing in the notes but they are working on it now thank you for your patience have a nice day. (Hackers)At around 4pm I got a notification from Facebook telling me someone was trying to enter my Facebook with the wrong password multiple times from Fort Worth, Texas. The only thing that came to my head was the laptop we sent to be repaired, so I called like I didn’t know nothing and asked what location my computer was at. The first customer service person said “hold on one moment while I research it. Pause, pause, pause… “Mam, it’s in Fort Worth Texas’’. BINGO! I said calmly now I need to speak with your manager. She transferred me to the supervisor. I told the supervisor what was going on she made all kinds of excuses for why it could be happening. 1. No your laptop is not in Fort Worth, Texas 2. “Maybe Facebook sent a false message by mistake” WRONG! 3. “Well maybe it tried to turn on multiple times by itself. Wrong! 4. The tech couldn’t because we have a hi-tech internet blocking system that does not allow techs to get online. Wrong! 5. The tech has been in our company for 20 years he wouldn’t do that. Wrong again!
1.No first person confirmed it is in Fort Worth, Texas
2.Facebook would not send a false message saying its coming from an obvious location like where my laptop is at.
3.First my Facebook password is not stored. Second Facebook wouldn’t try a wrong password multiple times if not stored.
4.They are techs, can’t believe you are trying to tell me a tech can’t break the codes to get on the internet. I sent the laptop there for the reason that they can do things we can’t.
5.Does not matter how long someone has been working somewhere, doesn’t mean they are not corrupt. If not him someone else. Point is someone did.
I was transferred to the manager finally and she did the same thing , she put me on hold multiple times for 5 to 10 minutes each time, could not understand her because she mumbled most of the time. Had to hang up was getting nowhere with any of them to make a complaint with the local police. Now a complaint been recorded in case something else happens with my personal stuff.
I received the computer today along with the work order. First of all it says “shipped from: FORT WORTH, TEXAS”. Says out of warranty and the work done on it was just a reboot nothing else fixed and in a note at the bottom says” technician recommendations: CX SHOULD SEND OIN ADAPTER FOR EVALUATION”
In conclusion Samsung is horrible. Will never buy from them again

I, brought a mobile handset SAMSUNG S Duos rs.12100/- from local shop on 11.03.12. After two days mobile automatically off.
Contact shop with this problem, shop owner says go to Samsung Care. After that contact Samsung Care on 15.05.2013 but till
now i am not received from Samsung Care when i received the mobile. They are says we are repair the problem.What i am doing now.

Samsung Electronics is always running for No. 1 position, but when it comes to after sales service it is not provided. 2 years ago we have purchased Samsung 420 ltrs fridge Carbon grey color. It started burning smell from backside. when we contacted customer care they have given some executive's No. when we contacted him to our surprise he told us that he already left the job. but Samsung customer care executive doesen't no who is employ and who is not. This is almost 3 days, but till now no one has attended the complaint. Pls. Samsung electronics you must see that becoming a No. 1 in electronics is not a deal but you have to show the effeciancy in after sales service.

AT 12.5.2013 I BUY THE SAMSUNG AC ON VIVEKS...THE BRANCH WORKERS ARE DON'T COME AND FITTING THE AC..I WILL CALL THE BRANCH NUMBER THEY ARE NOT RESPONSE TO ME..AFTER TWO DAYS I GO TO ASK THE MANAGER ON THIS PROBLEM THE MANAGER DON'T GIVE THE RESPECT TO ME...HE USED UNWANTED SPEECHES WITH ME....SO THE BRANCH(VIVEKS)SERVICE WAS TOOOOOOOOOOOOOOOOOOOOOOO BAD....

Hello,

I am using the model no GT-9001(IMIE no -[protected]) from 3rd june 2012, from last 6 month i am facing lots of issues as it was getting switched off automatically while on call and getting back to mail screen when going inside any application and screen hang. nt even allowing to type a single word. i wasnot able to disconnect any call made by me.sometimes the screens are captured automatically and many issues.

i had shown it to nearest servicing center in march last week in nerul mumbai, they told it is software issue and need to get software updated. they have done the same but again i am facing the same problem. now they said me to send it to delhi for mother board issue which has also replaced and it was promised by one executive named Koustubh who said if the problem will not be solved this time then they will replace the handset.so i submitted the set in service center and they said screen guard issue and done d same but still facing the same issue.that time i spoke to Koustubh and without my feedback he closed the ticket. now again they are saying to visit the service center again but with no warranty.i spoke to another team lead named sourabh awasti who is saying there is no guarranty and they can not replace it.but as per my knowledge many people got the replacement. now they want me to submit my handset for observation again and i am surprised that the problem m facing they are not able to realise when it is with them. they are simply doing timepass as my warranty period will be over next month. and i am simply wasting my time by vising the service center and calling to customer care again n again.now the performance of the handset is very slow though i donot have any data in at as i m submitting it again n again in service center.

i need replacement or cashback and want justice as i spend my own money. also want to say i just lost trust in samsung.
Regards,

Amayika

Dear
Sir/Madam
I Gopal Chandra Das & my credit card no. Is = 4346 7860 0257 9000. I bought a Samsung galaxy grand mobile from Vardhman agencies at a cost of Rs.-20200/- . with 10- EMI option, by my credit card. At the time of buying merchant said this will offered, zero processing fees & zero MER EMI charge. But as per my credit card statement there has been charged , MER EMI, processing fees is Rs.-1515/- & service tax is Rs.-181/-.
So as per the telephonic discussion with customer services they said write down the statement from merchant & mail us. We will refund the above said amount. So that I have attached the merchant statement with this & request you to refund the above said excess charging amount into my account.
Thanking you
With Regards,
Gopal Chandra Das
MOB.-[protected]

DEAR SIR,

WE HAVE PURCHASED A SAMSUNG LCD TV FROM INDORE SAMSUNG DEALER, ITS MODEL NO. IS LA32C450E1LXL AND SERIAL NO. IS MPHY3PBZ704983. BUT WE ARE FACING SWITCHING ON PROBLEM WITH THIS. KINDLY RESPOND SOON.

THANK YOU.
REGARDS
SRI AUROBINDO INSTITUTE OF MEDICAL COLLEGE AND PG INSTITUTE, INDORE
CONTACT[protected]

I have purchased a Samsung galaxy y CDMA 1509 from flip cart on 15-03-13' I have started using the Same from last few days and very disappointed with the quality of the product.It often leave the network while same operators network is there in other handsets. Further battery backup is very poor.I request the co to replace my handset immediately as the pies supplied to me is defective..

I have purchased new SAMSUNG F5100 LED TV on sunday, The TV insatallation process must be done after 1 day of purchase, But for me they still didn't fix the TV, I am just watching the BOX, Its already 5th day, Very poor service from samsung, So people who are purchasing TV in Samsung, First ask when you will install/unbox the TV. Now I registered complaint against them and planning to return the TV.

I bought Samsung Split AC in June 2012. As per the Samsung company policy, the customer is entitled for 2 free services in the first year of purchase.

As per the above policy, in April 2013, I request for the free service for the one AC in warranty and 3 other split ACs which were bought 2 years ago.

The Engineer Executive from the Samsung company, Mr. Sajid (Mob: [protected]), came and did the service for 3 split ACs and told me that one of the old split AC would need the AC gas to be refilled. But, when I checked all the ACs, the service was not done properly, especially the outer unit was dirty like it was before the service.

I asked the executive, Mr Sajid, to do the service properly, otherwise, I will not pay the charges. He refused to accept that the service was not done properly and refused to do it properly and thrashed the bill of his service charges and scolded me and left.

I have complained Samsung about his behaviour and requested to arrange for an alternate engineer. But, nothing has been done from their side.

The track record of the complaints are as follows:

19.3.13 Complaint Ref No: [protected] for Services for 4 split ACs installed at whitehouse office

28.3.13 (1.20pm) - Kapil - Complaint Ref No: [protected] - he advised that i will get a call back in 2hrs
28.3.13 (4.45pm) - Rajendra
1.4.13 (3.45pm) - Ms Mithilesh, Supervisor Ms Aashi Goyal - she said the the customer has declined to get the repair done and therefore, the service team has cancelled the complaint. (service call ref no: [protected])
1.4.13 (3.45pm) - (service team) Devender Malya [protected] - from the service team has committed to send some engineer by today itself

2.4.13 (10.50am) - (service team) Saurav [protected] - Sajid do not want to come for Gas refilling
2.4.13 (10.50am) - Priyadarshini,

22.3.13 Complaint Ref No:[protected] for Gas refilling of Split AC (CPT room AC), registered from Whitehouse Office (discount of 50% on service chgs & 25% on gas refilling )

Split AC (CPT Room) Gas refilling complaint No: [protected] , (Complaint registered from home to avail 25% discount on Gas charges on 22.3.13)

I have a Samsung Refrigerator, Model: SG629EESWH, purchased on[protected] from PUSHPA AGENCIES, opp. gandhi smruti, timaliyawad, surat.ph: +[protected],
i had problem in refrigerator, for that i registered complaint on 4th may 2013 on toll free: [protected], ,in return service man visited my place and told me that compressor had failed. it will take 2 days and will charge Rs.5500/. i agreed. but since than i have call samsung customer care toll free and samsung local service office (+[protected] everyday 6-7 times. but in reply they just were just fooling me and making excuses and non-sense reasons saying engineer is not here, he will come by today evening at your home, he is on way with compressor. as on today i.e 9th of may 2013 there is no person taking responsibilty. again than i called toll free number to ask who is the local service head person. i came to know its Mr.JIGNESH TAILOR (+[protected] i called up again and i ask the operator at local office, that can you pass the telephone line to your senior or head person Mr.JIGNESH TAILOR, operator replies, he is lunch, than again, he is not in office. i asked for his contact number. operator says we are not allowed. i asked for the number for engineer also but they did not gave any number.

Samsung service centre is Making Fool of the Consumers and in surat, gujarat its for sure.

why am i so sure, because this is my second time. i am suffering from the same company and same product.
i have mentioned below the name and address and other details

Samsung service centre (Surat, Gujarat)
No.1 & 2, Harish Nagar, Below Sardar Bridge,Near Gujarat Gas Circle, Adajan (P[protected]
G-18,Sakuntal Comp,B/S sanghvi tower,Gurjrat gas circle,Adajan main road,Adajan (P[protected]

my details:
Complain No.: [protected] (Registed on 4 may 2013)
Customer : Amit Mangukiya
Nandeshwari Soc, Next to Shakti Tower, LH Road, Surat, Gujarat
Registered Contact: +[protected]