Samsung India Complaints & Reviews

I have purchased a Samsung Refrigerator RT36FDJFALX on 21 MARCH 2013 from S.S.Annamalai Enterprise, Thiruvanmiur, Chennai-600041. With in a week, we faced many problems with the newly purchased Samsung Refrigerator RT36FDJFALX. I have launched a complaint on 16 APR 2013 for the same via SAMSUNG CUSTOMER CARE[protected],[protected]. The complaint number is [protected]. Still the problem has not resolved ( two months as of now ). We have called many times to get the problem solved via samsung customer care. But till now no response.

INVOCE NUMBER - A/11100
Product Cost - 36,000 INR
Date Purchased - 21 MARCH 2013
Model - Samsung Refrigerator RT36FDJFALX
Complaint Number- [protected]

My mobile number - [protected]
My Email - vettrivel.[protected]@gmail.com

Thanks,
Vettrivel

I have two door samsung refrigerator which was stop working on 5/06/13 (Wednesday). i raised a complaint in customer care, they booked my complaint and send service guy on same day for repairing. he changes the relay from my refrigerator and said that gas has been released from refer so the gas filling guy will come next day morning. but no one came, i was keep on calling in customer care they said guy will come tomorrow. On Friday Pankaj (mechanic) cam and filled the gas. It worked not till morning of Saturday, gas again released from refrigerator.
I called customer care again on Sunday and they confirm me the guy will come on Monday again same problem of customer care, no one came. i am again call them like hell but every time the say "some one will come". i think this is their pet dialog.
At this time i am pissed off from these people. my refrigerator is not working from past 6 days. I am keep on raising complaints against these guys but i think there is no conclusion except raising a complaint in consumer court against these people. I'll wait till today only either i'll be forced to raise a complaint in consumer court.
It seams that on the time of getting visit charge these people come on same day and after getting service charge they even not bother of complaints.

Panklaj Chadha

I have purchased refrigerator 5 years back.
I am facing technical problem of cooling. It is not providing cooling properly.
I am complaining since 20 days but not getting any firm solution from any of your service rep.
you service rep. has takes the refrigerator for gas feeling saying that cooling problem has occurred due to gas choking in circulating tube.
They kept fridge for two days and return. but immediately after two days same problem occurred and again we register complaint for 8-10 time in three days but no one responded then on fourth day your rep. came and changed some part saying that there has to be replace some part called timer. after replacing that part after two days that problem occurred again.
now i am really pissed off.
i am doing complaint since last 7-8 days for the same problem and every time i am getting same answer form your customer care that you rep. wiil call you in two hours & will attain you in 24 hours.
till date no one has called or visited.
we have wasted around 1700 Rs. and got nothing except headache and mantle harassment.
due to summer we are facing so much problem due to your the worst service department in Ahmedabad.
now i am very much upset with your service department & i have decided that i will never ever purchase any Samsung product in because if you are not able to provide proper service that its useless to purchase.
i am also a marketing person and i know that after sales service is the key to expand sales.
but this is my the worst experience of Samsung product.
i am going to complaint in mail at your costumer care email and also going to complaint at Govt. consumer court.
since last three days i am registering complaint three times a day but getting very careless reply saying the we do not work on Sunday and our rep. will call you in two hours & attain you problem in 24 hours.
I felt like your department is playing some kind of game with us or making fun of your customer.
I have also send the same complaint on company's website.

Dear Sir
I have purchase your products in the year of 2010. I am having problem in taking print out while printing it is coming background whatever printing at the top same copy at the bottom of the page. I have made complaint over by phone (TOLL FREE) your service engr Mr. Naresh Kumar (MObile No.[protected]) attended on February 2013; till date not clear the problem. First time he came for attend the work and says that to check One tray at the back side of the printer. I have made 30 phone calls then only he came after 3 Months that is on 18th May month 2013; with that tray and checked that the tray is not a problem and he says that I have to check the drum. Till date he not attend the work and after again 30 call he is telling the price of the drum is Rs- 1500/-- I say OK Come and replace the drum till date not cleared. because of this I have spend Rs- 2500/-- to 3000/-- for taking printout from Computer center. I have feel that do not purchase any SAMSUNG Products because of your poor performance in service. For 1 Printer you are taking more than 6 Months. VERY POOR SERVICE. ask them to attend the service without fail.

DEAR SIR,
I HAVE BUYED SAMSUNG LED 46' SMART TV (UA46ES6220) FROM BANGKOK IN THE MONTH OF NOVEMBER END 2012 & GOT IT INSTALLED IN DECEMBER AT MY RESIDENCE IN MUMBAI. BUT UNFORTUNATELY THE TV IS SHOWING TOTAL BLANK FROM LAST 15 DAYS . I HAVE CALLED THE LOCAL SAMSUNG CUSTOMER CARE AUTHORITY BUT THEY ARE NOT GIVING ANY RESPONSE & THUS I AM LEFT WITH NO SERVICE , INSPITE CARRYING THE SAMSUNG INTERNATIONAL WARRANTY. I AM REQUESTING TO PLEASE HELP ME OUT , AS IT WAS MY DECISSION FOR THE FIRST TIME TO SWITCH OVER TO SAMSUNG RATHER THEN OUR ROUTINE TRUSTED SONY BRAND FOR SUCH A LONG TIME IN PAST. PLEASE DONT LET MY DECISSION & TRUST IN SAMSUNG GO WASTE & DO SATISFY TO MY PROBLEM.
AWAITING FOR YOUR POSITIVE SERVICE ON IMMEDIATE BASIS.

CHETAN JAIN ([protected])
MUMBAI (INDIA)

Myself Ameer Syed Having taken SAMSUNG-LCD/43E400 on 12 June 2012 feeling very disappointed by the response given from Samsung authority , as my TV suddenly started burning even though it was switched off. Later got to know from the cable operator that, there was some problem in the TV. Soon after , we reported this to samsung authority. But they are not agreeing after investigation from past 12 days. The most sad part is i' am claiming the tv within the warranty period, and they are not ready for the compensation. Also, i have paid insurance every month which they are not considering. It is really suprising that how can they cheat the customers after having investigation for so long by them and taking all the authentic documents by us. I would say a big NO to Samsung Brand , if they are not replacing my tv. Hoping that my complaint will be considered by Samsung Authority very soon.

Complaint No.[protected] - December 2012
The service person who came was not gentle in handling the set and also not well versed with this set. At the time of service he has damaged inner boards and circuit. Due to that we had to undergo lot of problem getting printouts later. Recently we had to replace the inner units privately through some private printer Repair Person. I need to complaint this issue and to know whom to trust further and rely upon when Company Service person damages the unit without proper knowledge.

Dear Madam/Sir,
I purchased a Samsung Galaxy S4 costing 41,500 INR on 1 May 2013. The display of the phone stopped working (LCD Screen gone blank) on the morning of 30 May 2013. Exactly in one month the display is damaged. We went to the Samsung center and asked them for warranty repair however they have refused to repair it warranty by claiming it as physical damage (damage that we has been caused to the phone by our usage).
We were asked to pay 7500 INR to repair the damage.

Later I wrote a complaint to their Head Office stating that we have not caused any damage to the phone and if just by using the phone and keeping it in the pocket it can get damaged than the phone is not worth the amount we have paid. So they agreed to give a discount of 2500 rs on the repair cost, so we were asked to pay 5000 to repair the damage for which are not responsible at all.

I do not trust the phone anymore as it can get spoilt again next month and we will have to keep paying 7500 INR again and again which is not fair.
We want them to get it repaired in complete warranty.

I request you to look in to this as this.

Kanishk Jadhav
Karvenagar Pune
[protected]

THIS IS NOT GONNA WORK SAMSUNG. I AM TOTALLY FRUSTRATED WITH YOUR NEW GALAXY S4 !! HOW MANY TIMES DO YOU THINK A PERSON SHOULD PAY FOR THE DISPLAY OF YOUR PRODUCT? I NEED AN ANSWER TO THIS !! I purchased this product 15 days back and i have the invoice for that, after 13 days the phone got dropped from the height of less than 1 feet and the screen broke, I MUST SAY THAT ITS WAS NOT THE SCREEN ONLY THE GLASS ABOVE THE SCREEN BROKE. your pathetic service guys told me that its the entire assembly that needs to be changed, i agreed and payed for the ENTIRE DISPLAY ASSEMBLY. NOW ITS NOT EVEN I DAY ACTUALLY ITS 16 HOURS AFTER I CHANGED THE DISPLAY AND WHAT I SEE IS THIS PIECE OF CRAP HAS A CRACK AGAIN !!! THIS TIME THE PHONE WAS NOT EVEN DROPPED IT WAS JUST KEPT ON MY BED AND THATS IT !! THE ENTIRE PIECE HAS NO DENT NOTHING !!
DO YOU GUYS MAKE PHONE TO BE KEPT ON FEATHERS?
ITS HIGH TIME NOW AND I AM NOT GONNA PAY FOR THIS AGAIN !!

I AM A BLOGGER AS WELL AS I WORK FOR A BRAND !! AND ALSO I MUST SAY I HAVE FRIENDS WHO ARE TOP BLOGGERS HERE AND THIS ISSUE WILL BE ON EVERY BLOG AND EVERY SITE.

THIS IS NOT AN WARNING, I MUST CLEAR THAT TO YOU.

I NEED THIS ISSUE TO BE RESOLVED OTHER WISE IT WILL BE SOMETHING LEGAL !!

YOU THINK YOU GUYS CAN FOOL PEOPLE ???

ALSO FOR YOUR KNOWLEDGE I MESSAGED YOU GUYS AS WELL 5 HOURS BEFORE POSTING THIS ON YOUR WALL BUT GOT NO REPLY !!

DARE YOU GUYS DELETE THIS POST FORM THIS WALL, I HAVE ALL THE SCREEN SHOTS AND THE PICTURES OF THE PRODUCT AND THE ACTUAL INVOICE FOR THE PHONE AND THE FIRST TIME DAMAGED SCREEN !!

YOU HAVE TO CONTACT ME ON [protected] !!

I had ordered 1 Samsung Galaxy Win Duos I8552 (Grand Quattro) (White) on june 2 which was supposed to be delivered to me by june 6 i.e today. But as per the status on your website it is yet not dispatched from your end . Pls make sure that it is dispatched today positively.
thank you

Sir/Madam

I have purchased a LED TV from lulu market,dubai 8 month back. Product model code: UA40EH5000RLXL, S/N:zuuz3mmc701349 Last week the tv got out of order and there is no display . I have registered a complaint with the customer care (complaint No:[protected]) they assured me that the service engineers will be calling me before 8.30pm.engineer called me but he say for servicing i have to pay 5000 Rs then i ask him its in under warrant why you are asking 5000 rs hes telling u brute the tv from dubai so u have to pay service charges.then i called your customer care they also telling the same story now i don't know what i have to do
I purchased this SAMSUNG LED we just blame our-self for choosing a brand which created so much bad experience for us.

I registered a complaint with chroma customer care(#84506) regarding fridge not working around 10 days back. Last time when I faced similiar issue in december, I got it fixed in more than 1 month. I called Mr Ganesh and Ms Rekha from Bangalore Chroma office but either they dont pick up the phone or their number is coming busy. I tried for 4-5 days atleast 15-20 times but no help. If Chroma is not able to provide service, they shouldn't give extended warranty.

I have placed an order on 28th April 2013 ( Order ID: 1115731) with Samsung eStore for Samsung Galaxy Duos mobile handset for a price of Rs.21500 with 12 installments at no extra cost as per their marketing email received on 27th April.
But when I checked with my HSBC credit card statement, the amount was not converted to EMIs as promised by Samsung. When I called HSBC, they have mentioned that Samsung did not request them to covert it into EMIs. When I called Samsung eStore on 24th May, they told me that the same will be converted into EMI immediately and I need not worry. They also asked me to send the credit card statement and the same was emailed to Samsung eStore on 24th May & 30th May 2013. After that Samsung eStore never responded to me. Now to fulfill the commitment to HSBC, I need to pay the 100% amount on 8th June 2013. I never expected this kind o[censored]nwarranted support from a company like Samsung. I would have purchased the same handset at a price of Rs.18800 at the local stores without EMIs. Only for the sake of 0% EMI I purchased it directly with Samsung and feeling cheated.

We got a SAMSUNG 46 inch 3D LED TV in Jan 2012 from Dubai - Model Code : UA46D6000SNXZN, Version No : HQ06, S/N:ZU5Q3MSBC00010N. Since Saturday we see horizontal lines in the TV screen. We logged a Service request by calling the customer care number and the SR no is [protected]. Yesterday afternoon I got a call from one of the service executive and he claims that he will charge Rs5000 + Tax for visiting the place and checking the TV and for any spare change, it will be charged extra.

We want to know that even after spending nearly Rupees one Lakh for the branded TV, should we pay more again in less than 1.5 years to a tune of Rs5000 just for inspections charges and also more for the repair. Is that the standard of the brand.

Please advice.

We had bought Samsung LED 46" EH 5000 from you against the invoice no. 11890 on 9th Jan 2013. We reside in India, mumbai. We just opened the LED TV on 3rd June 2013, as our house was under renovation, and found that the screen has crack.

We want you help to get the same repaired. can you please help us. We are ready to give the repairing charges , as here in india the Samsung company is not ready to help us.

The Manager,
Samsung India

Complaint reference number is [protected]

I have purchased Samsung products in 2011 and 2012 almost 4 lacks worth. Recently one 46’’Led TV display not getting properly. So I booked compliant. Yesterday one technician came to my home and he checked. He said ‘panel problem. new panel cost is Rs:35,000’. I am very disappointing. This is huge amount. I have 3 more Samsung TV’s available but only this 46” Led TV not working. This TV 18 months old .I am using v-guard stabilizer also. But display not getting. this is Rs:81,500 worth .only 18 months after again 35 thousand repair charges asking Samsung company .This is not fair ever. Samsung this type of defective products released in market how can trust customers. i am not a burden anymore should bare. So please replace this defective product immediately.

P Srikanth Reddy
Mo:[protected]
Flat no 601,H.no.4-7-102/42
Eashanya Residency,sai Enclave colony,
habsiguda,Hyderabad-500007

Dear Sir

This is regarding the complain ref number - [protected] registered with your company, Details of the Phone are, Galaxy Note 2 N7100, with IMEI NUMBER [protected]/01 Purchased at Chennai on 18th day of March 2013.

I have heared a lot about Samsung phones and decided to switch from iphone 4s to Samsung. This is my first phone with Samsung and i chose to go with the best model available till date i.e Galaxy Note 2. I had started receiving problems with my phone within 30 days of its purchase. The incoming and outgoing calls were not audible both to me and to the caller. Presuming it as a network error i have replaced the sim card but still the problem remained the same. This error effected badly on my business as i missed many important calls. Then the service centre guys took few more days to analyse the issue and found the motherboard to be defective. It was very disheartening that the topline phone’s hardware could be so poor that the board has to be replaced in the earlier stages of its life. I have asked for the replacement of the phone itself but was denied as per company’s policy. Since i understand that the technical issues and errors can happen to any electronic device, So respecting companies’ policies i made up my mind and agreed to move on with the repaired phone and started using it.

To my shock the phone’s LCD started showing poor colours and lower brightness. As i belong to advertising field, It affected badly on my business presentations. Again i had to cancel all my meetings for the day to rush down service centre. This time the LCD is found to be defective and they agreed to replace it in few days time.

Since this is second major issue within 5 days of first repair i have lost the faith on entire servicing process and genuinely asked for the replacement of Phone but again i was given cold reply of denial on the grounds of companies policy. Does Samsung’s company policy is meant to let consumer suffer for the poor quality of the hardware that once its opened for repair causes the other components to malfunction? Do i need to keep using a sick-repaired-sick ever phone leaving my precious time rushing to service centre for the rest my life?

Mr Anubhav Sud from customer care in cold words denied any help other than repair and he was keen to know whether i am selling this off so that this call can be closed . By the entire suffering and the unfair treatment experienced, I am provoked to raise my concern through online consumer right forums, social network and media as much possible to safeguard future buyers aware of such rude treatment before they make their mind to buy any Samsung products. To put it in a nutshell i humbly can say i am totally not satisfied with the samsung service, I would rate it poorest because o[censored]nfair customer care response plus the worst hardware & service quality.

Seems Samsung’s company policy is made in such way to suit their own interests rather than the benefits of victimised consumer? Its widely accepted fact that the standards o[censored]S based companies like apple’s policies are always proven for the benefits of its users more than the companies own interests. Kindly make us believe in Samsung’s fair policy to restore the faith back on it. I hope Samsung proves the worldwide favourite consumer electronics company in terms of customer satisfaction.

The excitement of buying and using brand new model for a fancy price is totally worthless when the phone is serviced back-to-back for major faults . It also eats up lots of time to get it serviced beside the apps and other data losses. The micro sim doesn’t allow to switch back to any other common model as standby. I humbly request you to address my concern seriously and provide me peace of mind by REPLACING the HANDSET at an earliest.



Thank you

Regards

Ajay Jain

+[protected]

I bought a Samsung refrigerator with Water dispenser facility on May 11, 2013. The new product itself had this problem. Registered a complaint with Samsung and their Technical engineer came did some fixing on this issue. For 2 days, the water came with a very thin flow which is not as expected and is not usual. Now it completed stopped again. I want a replacement of this product with a working water dispenser.

I have complained from six 6 months spoken to samsung team around 10 members did documentation works...they not at all resolving problem.
pls see the history of conversation.

Samsung team.
Mysel[censored]sing galaxy s2 from not even 6 months properly since a year od purchase
board prob, hang prob, camera prob, heats and hangs etc
Went for service around 12 to 15 times - they dont give any proof need to fight.
Since 3 months set is lying in center sagar shikhar infotech sagar
I have paid 36k of hard cash to ths device.
They assure me of cheque waiting since a month many times
Spoken to person mr.Jeevan [protected], mr.parvez head office told to give stamp of shop on bill.

Complaint no.[protected]
Name Vijayendra

Resolve in 3 days or we have file consumer case.


Vijayendra BN <bn.[protected]@gmail.com>
May 2

to support.india
Dear chetna madam,

As u spoke with me today for mrp refund
Of 33490rs as per box.
I have made mistake of buying samsung which made a loss of 3000rs.
Anyhow I am confirming u to process the same soon.

Pls dont harras anymore and solve.


Vijayendra BN <bn.[protected]@gmail.com>
May 15

to support.india, bd.park
ramesh gupta/deepti/jeevan/parvez/chetna/arivind/sandeep sir and mam

Hav u got my mail why dont u respond tand to how many people should i
talk on this.
as coveyed and comitted by chetna mam i nedd cash only.

From: Vijayendra B
BN
To: ashok.r, bd.park, support.india
Date: May 16
Subj: Re: Frusted from samsung service galaxy S2
ashok ji
afer this mail i spoke u. sorry to say this ur way of talking with me
was very rude may be u use this type of tone and language with
customer like me lets nt get pernl.
1. u told me that approval didnt get approved how it is matter to me.
why was this
2. excised been made getting stamp of dealer and all tht suff.
3. the harrasment i faced tqlking 8 to 10 peoples.
ur words ment after purchasing phone irrespective of prob faced N
no.of times kept for service in center N no.of days mental harrasment
standing in Q, waiting fr the turn it bared by customer and its his
faith.
4. as u told u hav recording that chena had nt comitted pls sent me
that. i can bet u on this...
5.why was the declaration been signed fr 33490 that i agree was thia
way to harras customer.

prove me tht i am wrong in one point ur lines were "do what ever u want".

i may be small customer to samsung so ur behaviour is loke this.

mr.park...
is this the way ur team treats cuatomers.
go through entire senario

Vijayendra BN <bn.[protected]@gmail.com>
May 19 (11 days ago)

to ashok.r, support.india, bd.park
Dear mr.ashok,
do u think by ur data i have visited on 4 to 5 times the fact is they ar afraid to give details on line they say that we cant enter details as per reality...they will get penalized.
Dont state general statement dig in & know the reality of customers.
Now the reality is S4 is on 39k approx mate but i[censored] buy need to pay minimum of 42k go to market & have a own experience without blaming customer.
Do u think we enjoy paying more & that the reason to get rejected.

Mr. Park .....pls provide the fair judgment.

Sender : Vijayendra BN<bn.[protected]@gmail.com>

Date : May 16, 2013 19:58 (GMT+05:30)

Title : Re: Frusted from samsung service galaxy S2



ashok ji

afer this mail i spoke u. sorry to say this ur way of talking with me
was very rude may be u use this type of tone and language with
customer like me lets nt get pernl.
1. u told me that approval didnt get approved how it is matter to me.
why was this
2. excised been made getting stamp of dealer and all tht suff.
3. the harrasment i faced tqlking 8 to 10 peoples.
ur words ment after purchasing phone irrespective of prob faced N
no.of times kept for service in center N no.of days mental harrasment
standing in Q, waiting fr the turn it bared by customer and its his
faith.
4. as u told u hav recording that chena had nt comitted pls sent me
that. i can bet u on this...
5.why was the declaration been signed fr 33490 that i agree was thia
way to harras customer.

prove me tht i am wrong in one point ur lines were "do what ever u want".

i may be small customer to samsung so ur behaviour is loke this.

mr.park...
is this the way ur team treats cuatomers.
go through entire senario.

Samsung Smart TV is the worst product i have ever seen . Its an investment for an year only after that TV is of no use.
I have bought Samsung LED smart TV worth rs 45000/- ( invoice no. SLF02A[protected] and just after 1 year the screen got some lines over pannel and sound of the TV seems to be very low . Company is not taking any action against the same as i have done the complaint ref no. -[protected]. Am i fool after investing so much amount in samsung ?? and now after owning it i am just begging them to replace the pannel but no body is giving any proper response ... If any one is planning to own it , request you to please don't buy it .
Regards - Akash kalambe ( [protected])