Samsung India Complaints & Reviews

I bought a 32' Samsung LED TV in July. For one month, no one from the company came for installation. After one month when i started calling their customer care service, they told me that since one month period is over, so i need to pay Rs 850 for installation of my newly bought set.
No one, neither the dealer nor the customer care people told me about this absurd rule during that one month. This rule was'nt mentioned anythwere on the product or the booklets given with it.
Its no where written that installation needs to be done within one month period.

Kindly suggest some feasible options.

Dear Sir/madam
i am a customer of samsung hard disk, i gave my harddisk for replacement on 11/12/2010.
i didn't any proper information about the replacement of my harddisk till now. i am contacting the customer care service
SES TECHNOLOGIES LTD

Serial number - S1VZJ1MQB00323
i generated this for replacement.BUT TODAY HARD DISK REPLECMENT IS NOT DELIVERED

I have purchased one samsung galaxy tab2 p3100 bill no. 21954 dated 22.08.2012 imei no. 352373/05/565135/5 from R.K.Mobile world S.C.O. 461-62, sector-35 C Chandigarh. ph.n [protected], [protected] . the shopkeeper told me the price of tab is 18900/- which i will paid to him by cash but when i asked him for the free bluetooth then he said if i will pay him 1000/- rupees more then he will give the bluetooth otherwise not. but today when i try the rate of this samsung galaxy tab 2 from another shop then i will know that the price of tab is same but i have to submit detail of purchase on net, and when i do this then this show that my imei no. is already used by someone else.

So I request you to please look into the matter otherwise I have only only one option to file the same case in consumer court .

Compliant against your service center M.S service .UG-4, onam plaza, A.B .road indore (M.P)

I have given my handset model .GT-B3140 by work order number 7820 on[protected]. To above service center i have not received my handset repaired till date . In the mean time i have telephoned them 20 to 25 times and contacted personally more then 4 times to them. They told me that one part is not available . I don't understood that y the above service center does not manage the part within 15 days . Today on[protected] i have contacted with them by telephone in the morning they call me in the evening to collect the repaired handset in the evening after waiting of half and hour they want to return me handset unrepaired . Plz look into the matter this is very unfortunate that the very poor services provided by your service center. There behaviour is also very rude.

I bought a Samsung mobile B5512 for ten thousand on[protected]. It started giving me functioning problems in the very first week. Since then I have taken it to the Samsung retail outlet three times. They claim to have it repaired every time but the problems persist. I want a refund, but the retailer offers only to change the set for the same model now, after so much time of harassment. I have written to the Samsung HO but have not received any conclusive reply from them. I do not want the same phone any more and demand a refund as I have lost faith in Samsung.

Dear Sir,

I submitted my Handset twice in service centre @ Vaisnavi Services Shakarpur Delhi Near Patel Hospital Samsung SCH W 139.
My Problem is as it is ,More problems comes out not talking sim.
Card disable,shows
So let me know what i have to do ,My Handset warranty expire right now.

So please let me know what i have to do.

Thanks & Regards
Sushant Sinha
[protected]

Case in Brief:

I purchased a Samsung Note smart phone in April’ 2012 (cost about 32,500) from Mumbai authorized showroom. After 2 months a problem occurred in the device (it was showing changing was never got charged). I reported it to the service center in Pune where they did something and returned me back after few hours saying that its fixed. The device did not changed when I tested there and the second time when they opened they were not able to pack it properly. They asked me to come back by evening. When I reached in the evening they said that they reloaded the software and so the cell should work (I don’t trust that). I took the mobile with me and tried charging at home where it was showing the same problem.

I went back at the service center and submitted the cell asking to replace as it seems to be a manufacturing defect. Then I was told that they will change the mother board and assured me that the cell will not give any problem. After a couple of day I received the same problem with the mobile. This time I found that the back panel is also loosened and the touch panel response has also slowed down after first service.

I reached the service center and they kept the cell saying that they’ll contact head office for replacement or refund. After few days they come back and said that they are not able to reproduce the problem. I don’t trust them as they might have again fixed the problem at service center. The cell is under warranty and hence I feel that I’ve been cheated by the company by delivering a defected product.

Meanwhile I’ve escalated the matter to the highest management at Samsung (including CEO). But the higher management at Samsung seems dumb never responded to the matter. I have all the proofs required in my mails.

I went to service center to collect the cell phone. But to my surprise i found that the back panel problem that developed after 1st and 2nd service still exist. To my biggest surprise I found that there is a scratch/dent at right corner of the cell (on the steel frame) which seems that the cell has been fallen down and the scratch/dent occurred. This never existed previously.

Hence reported the same to the concerned person (Mr. Nitin and Mr OM). They both agree that the back panel is still an issue but do not except that the dent has been result of mal-handling by Samsung service center/Tech dept where the cell was sent.

They had a word with Mr Vaibhav Bhise who said that they cannot do anything and I need to talk to customer care and register a complaint. So I did the same yesterday and I was told that I'll receive a cal back on the matter To which I'm still waiting.

Its a very shame-full incident and highest degree of mismanagement as Samsung is not ready to take the ownership of the loss which company has done to me. First I was fighting for replacement of the cell but now I don't ant any samsung device and will fight for refund.

Thanks and Regards,

Samir Trivedi

To,
Sam-sung Sales department,
Sadar bazaar,
Lucknow,Uttar Pradesh.

I am ex-service man(retired by Army medical Crop) I want to complain regarding the late delivery of Sam-sung microwave.As per my friends circle i came to know that Sam-sung microwave are best among all bands.
After selecting the model no-CE103FF-2S,we have placed the order to MELODY HOUSE(Sadar bazaar cantt phone no-[protected]) at 9/08/2012.Actually this shop supplies to army canteen.The owner of Melody shop( told us we will get the microwave tomorrow or day after tomorrow but still the order has not been placed even after our several visits.We have been told that this model was having some technical issues and their have provided us Mr. Arvind Chopra's no-[protected] And this person is telling us different story that the price rate were wrong print so we have send all the product back and assuranced us that will be get the microwave on 15/08/12.but still we are waiting.
Sir i want to attract your attention that this is very wrong impression going for the company and many people have diverted for other bands.I know this don't happen that every time you placed order and you get the product on time but their should be a sense of responsibility of the shopkeeper or the supplier towards the customer.
I will be highly obliged if you consider my complain and take action against it.

Warm regards
Suresh Pandey

Samsung LED TV UA40B7000 complaint no [protected] 20/6/12 and complaint no [protected]. Repeated nature of complaint after paying 5152/- pls look into it urgently. Bina Raghav. [protected] / [protected]

My Samsung 46" LCD TV LA46A550P1RMXL is just three and a half years old. Few days back when I switched on my LCD, few vertical bands suddenly started appearing on the screen. I have logged a complaint in Samsung service Center with complaint # [protected]. A technician visited my place and mentioned that the LCD panel has become faulty and needs replacement. Further, I have given the estimate of INR 37970/- for the LCD panel repair. No one would incur such cost on a fix wherein in the market you can get the new product at approx the same price.

Samsung claims the LCD panel life of more than 70,000 hours however the panel is not even lasting for even 3 years shows the poor product quality and a serious concern over Samsung quality control. I had been an admirer of Samsung LCD but such poor product quality is putting me down and holds my reservations for Samsung products.

Company of such high repute and product lasting only for one and half years is totally not acceptable. I am totally unsatisfied and will never buy or recommend a Samsung product if Samsung don’t repair the product immediately at your their own cost.

SHASHANK CHANDULAL PATEL
3, A-One Bunglow, Nr. ICICI Bank
New C.G. Road, Chandkheda,
Ahmedabad - 382424.
Ph : [protected] /[protected]

This is Md Arif from bihar sharif . First of all I Purchese a laptop model RV 513 on 7 April 2012 and also purchase alot of problem on same date. These are hard disk problem. Second time Screen problem on 16 May then repair on service centre 20 july and charges 3950 rupees. Third time problaem on 23 july and again screen problem and touch pad automaticaly work then laptop submitted 8 august 2012 and now company no reply now a days. what can I do kindly Mobile number [protected]

I have adored samsung products up until now. My 29" TV has been dead for more than 15 days now. I lodged a complaint on June 16th and I had been given a reference number [protected]. 10 days have passed and their service team nor techician have taken efforts to even make ONE visit. On Saturday, August 25th I called and checked my status and found that they have closed the complaint. I was even assured by their supervisor that they would look into the matter on urgent basis and therefore I wasted my entire day hoping they would turn up, but as the day is coming to an end, I thought of letting others know of my frustration. I still do not know that I would get any more help from them so probably would go for a new brand who would pay attention to after service too!!!!

Dear sir/madam,

The Staff (Tanveer and Yasmeen) at Samsung Service Centre at Sec-14 Gurgaon is very non- co-operative and rude in attitude. They do not seem to have technical knowledge of the product.

We enquired from them about the spare part of our Refrigerator 315 lts. but they were not aware of which type of part will fit in our refridgerator. They harrassed for two months and even threatened not to entertain our request in future.

We hope Samsung management will take strict action against such unqualified staff ( Tanveer and Yasmin).

Regards,
Deepak Gupta
M- [protected]

i have bought samsung galaxy y s5360 in the month of december and then after using seven months i got the problem with my mobile in the first week aug 2012 and i hv given it to service center immediately so that it get repair..bt registered samsung servicecenter of govind nagar kanpur is giving it back to me after updating the software...every time when i get it back from service center i cant even use my mobile for 4 consecutive hours.infact todday when i got it back from service center they claim that they have changed the display of the mobile but still the same problem is there.. please contact me [protected]

Dear sir I lost my mobile in Rajendra nagar RTC bus.There is very important things.I lost that on 22/8/2012 it is Samsung Champ Deluxe Duos C3312.Please help how can i track it.

Dear Sir/Madam
I buyed a samsung star 3G handset from Planet M Allahabad, U.P on 12/12/2009. And after a month of its use the phone switched of by itself and then i took the phone to gyansri service center Allahabad and they told me that their is problem with the mother board and it will take them maximum of a month to fix it. Then they deposited the cell phone and said me to inform about the repairing i waited until 50 days and after that when i gone the center they told me the phone is not repaired. so i took the phone to Gorakhpur ma home town and got it repaired to S.P service center Radhika complex and after that again their was the same charging problem for which i paid 400 Rs and this problem happened 5 times more and from that day i have paid upto 1000rs and 2 days ago again thier was charging problem so i paid a sum of 350Rs for the problem to be fixed and after that the phone again got the same problem and they are saying me to give 2600 Rs. So, in all i would just say that i am the worst victim of samsung mobile and in this two years barely i have used this phone for a maximum of two months. And at personal level i would say that samsung mobile and the service is the worst type i have ever seen and want a strict action on this case.
Thanking You
Siddharth Singh
E.Mail- siddharth.[protected]@rediffmail.com
Contact- [protected]

VERY-VERY POOR SERVICE BY ABHISHEK TRIPATHI KANPUR U.P. PLEASE NOTE LOSS KE LIYE MAIN SUIT DAYAR KARUNGA

samsung india ltd Complaints & Reviews - NP-RV518-A01IN
View all samsung india ltd complaints
samsung india ltd
Location: KANPUR NAGAR, Kanpur Nagar, Uttar Pradesh, India

abhi-1 on Aug 22, 2012
NP-RV518-A01IN
MAINE 06/08/[protected] PAR COMPLAINT N0-[protected] hai. KIYA
THA KI HAMNE DT.18/11/2011 RV-518 SAMSUNG LAPTOP PURCHASE KIYA THA.
JISKA KEY BOARD KAM NAHI KAR RAHA HAI. DINANK 13/08/2012 KO TOKEN
NO594 SE LAPTOP AAPKE SERVICE CENTER KANPUR MEIN
JAMA KIYA THA. KAI BAR COUSTOMER CARE SE BAT KIYA. BUT MUJHE LAPTOP
AAJ 17 DIN KE BAD BHI THEEK HOKAR NAHI MILA. PLEASE NOTE MAINE
21/8/12 &22/8/12 KO APKE LUKNOW HEAD OFFICE MEN MR. SATOSH TRIPATHI SE
MOB. N0-[protected] PAR BAT KIYA . BUT NO ACTION TEKEN BY YOU TILL
TIME. MERI COMPLAINT DARJ KAR KE IMMDAITE ACTION LIYA JAYE. ABHISHEK
TRIPATHI KANPUR U.P. [protected]/[protected] EMAIL-
abhi.[protected]@gmail.com

I recently bought a samsung gt c3322 cellphone. It has a problem that none application can be downloaded on the phone.
It always say "Invalid jar error". I also asked from samsung care i.e [protected] and i also i concerned samsung service center,even they cant solve the problem,they just upgrade your software but this problem is still there.........

Re: Samsung a/c 3* 1.5 ton – Model No. AS183 Purchased on[protected]
Compressor busted – Complaint No. [protected] –
Request for Replacement of Faulty Machine.
+ + +

With reference to the cited above, this is to bring in to your kind notice and complain you that it is hardly one year since we have purchased your a/c as referenced above and till date the machine was attended at least 8 times by your local technician.

In the second week of August’ 11 Gas was refilled in the compressor as the same was leaked due to some technical snag in the machine.

In the first week of March’ 12 the compressor of the machine busted and was replaced by your Local Service Centre.

In the month of April’ 12 we complained that for last 4 -5 months our main unit of A/c inside our bed room was making a lot of cracking and breaking type noises and water was dripping from its air outlet panel. We were even unable to take proper sleep because of noises that every now and then coming out of A/c Unit. On[protected] Local Service Centre Technician attended the machine He changed a part of main unit named: PCB or something and charged us Rs. 1800/- for the same but to my dismay the problem was continued. Then the Technician replaced our Stabilizer with an old one that he brought from somewhere stating that it will manage the current flow.

Now three days back the machine once again stopped working at night. Today, it was attended by the same Local Service Centre technician. He has informed us that the compressor of the machine has been busted and need to be replaced. He has booked the complaint with service center as wide referenced above.

Sir, this is for the second time in a year that the stabilizer of my A/c has been busted. I do not see any reasons why should we suffer because of faulty unit or incapability of your authorized Technician/Mechanic to find out the exact cause of the complains? Why should I be forced to call your Local Service Centre every now and then or why should I be forced to bear with faulty machine. Now I am not prepared to waste my time in waiting for the repairing of my machine any more.

I request you kindly to look into the matter and instruct your Local Service Center Officials to arrange for an immediate replacement of the faulty unit without any further delay, today itself only otherwise I shall be forced to take the matter to the Forum and Internet.

Subject: Complaint during Warrantee period not consider for free Spare replacement.
Model: Samsung LED TV UA40D5000PRXXM
Sr.No. ZRYH3MMB901025V
Invoice No.NNS14141 DT.14/11/2011
BP NO. [protected] REGISTERED AT SAMSUNG, INDIA

I have purchased LED 40” TV through your dealer M/S Nang Hong Sales & Service Sdn_ Bhd (40025-D) at Nilai, Malaysia during my visit to Malaysia and this TV brought it to Surat, India .This TV Install at my home and registered with your SAMSUNG, India and also call for installation check , since than system working perfectly. Now last 15-20 days when we start TV after 3-4 hrs the 1/3 upper part of TV screen picture appear slightly darker compare to other bottom part, Initially start with light dark (shed) appearance and increase with some dark green lining (top left corner) and duration of this phenomena also increase day by day from 3-8minutes then TV screen /picture normal. So call Samsung Indian counterpart, shown the problem and after investigations your SAMSUNG technical person informed that the problem in panel and it will need to replace .When we inform that this TV is under one year warranty, according to them it can be replaced by Samsung, Malaysia only, as they not having any tie-up with SAMSUNG, Malaysia .if I want to replace here in India The cost of replacement around INR[protected]RM[protected] to pay. It is not possible to send the TV for replacement to Malaysia
I can’t understand the policy of Samsung as the company sale the product almost all over world and also having a sales and service division all over than why they not cover product warrantee.
Presently I have Air-conditioner, Washing Machine, 3 nos. Mobile and planning to by twin door refrigerator of Samsung makes and satisfied with the product and service and also recommend to others but now I feel that if such type of problem faces ,think about the Samsung product before purchase.